Jobs at Djinni

About EVIQO

We are EVIQO Technologies — a brand redefining the EV charging industry.

We create innovative solutions that make electric vehicle charging faster, more convenient, and cost-efficient. Today, EVIQO is one of the most promising brands in the U.S. market, outperforming even Tesla across several key metrics.

Our products have over 1,950 verified reviews on Amazon with an average rating of 4.7/5., and have been featured by leading media such as Forbes, The New York Times, Car and Driver, ZDNET, and others.

In 2024–2025, we received multiple Best EV Charger awards and recognition from Motor Trend.

Our mission is to make home EV charging simple, safe, reliable, and accessible — turning sustainable energy into a practical reality for everyone.

About the role

We’re looking for a Performance Affiliate Specialist who can build long-term partnerships and drive measurable business results with our affiliate partners. Experience working with Amazon platform is a strong advantage.

What you’ll do

• Identify and onboard new affiliate partners to drive additional sales on Amazon platform (CPA model: using Amazon Attribution, Amazon Associates tags)
• Track and analyze affiliate performance metrics (CTR, CVR, MoM, WoW) and optimize results
• Build affiliate sales forecasts and align with partners to achieve targets
• Develop and implement incentive programs for affiliate partners
• Manage Amazon Creator Connections and coordinate content production

• Launch and scale influencer collaborations (YouTube, TikTok) to drive sales and create new creatives

   

Who we’re looking for

• Results-driven professional with a strong focus on growth and sales targets
• Proactive communicator who can identify opportunities and expand partner networks
• Organized manager capable of handling multiple streams without losing quality
• Creative thinker who brings ideas to improve partnerships and brand reach
• Results-driven professional with a strong focus on growth and sales targets
• English B2+ (written and spoken)

• Experience with Walmart, BestBuy, or Home Depot platforms is a plus

   

Working hours

• 9:00–18:00 (Monday–Friday)
• Central European Time

Why join us

• Work on a fast-growing international product (US market)
• Direct impact on revenue and business growth
• Opportunity to scale affiliate partnerships and channels
• Innovative product in a rapidly growing EV market

For one of our clients, we are seeking a Senior Developer with deep expertise in code and Architecture - and above all, the ability to lead bold technological processes and change the rules of the game. You will work in a small team as the leading developer, technology-wise, and lead the system modernization effort.

If you live and breathe code, love automation, and get excited by the opportunity to write less and create more - this is your place.

Responsibilities:

• Leading the transition from old version to modern microservices architecture
• Leading work with tools like GitHub Copilot and other LLMs as daily tools
• Accelerating development processes, automating tests, documenting and understanding complex code
• Defining new standards for high-volume development environments
• Technical leadership - including training, mentoring, and hands-on implementation
• Implementing code solutions quickly and with high quality in critical systems environments
• Modernization of the system, from Angular 5 & 13,  .NET 4.6.2  & Node.JS 10.15 to the latest versions.

Requirements:

• 7+ years of backend development experience in Node.js/C#/.NET
• 4+ years of experience in Angular.
• Great English communication skills.
• Previous Tech Lead experience.
• Proven experience in rapidly improving development speed and reducing bugs using AI-based tools
• Ability to lead end-to-end development processes, including scaling, documentation, and automation
• System-level thinking, business orientation, and training skills
• Experience working with microservices architecture and building APIs
• B.Sc. in Computer Science or a similar technological field – required

Relevant Technologies:

• Backend: Node.js/C#/.NET Framework, ASP.NET Web API/Core, Entity Framework.
• Databases: SQL Server, MongoDB, Redis
• Messaging: RabbitMQ
• Frontend: Angular 5+, TypeScript
• Cloud & Containers: Azure / AWS, Kubernetes

Overview: Sales skills required
We are seeking an experienced Call Center Operations Manager with a strong background in the BPO industry to lead and manage outbound calling campaigns. This role requires a hands-on leader who understands Teleperformance-style operations end-to-end, can build and manage high-performing calling teams, and drive results in home improvement service campaigns.

Key Responsibilities:

• Full Operations Ownership:
  Manage call center operations end-to-end, including campaign setup, dialing strategy, script implementation, and daily performance management.
• Team Management & Readiness:
  Build, train, and lead a team of outbound callers (agents), ensuring they are fully prepared with scripts, tools, and performance expectations.
• Outbound Campaign Execution:
  Oversee lead generation and appointment-setting campaigns, particularly in home improvement services (e.g., HVAC, plumbing, roofing, etc.).
• Tool & System Expertise:
  Utilize and manage dialing platforms and CRM tools such as AutoReach (or similar dialers), ensuring efficiency and high contact rates.
• Script Development & Optimization:
  Develop, implement, and continuously refine call scripts to improve conversion rates and customer engagement.
• Performance Management:
  Monitor KPIs such as call volume, conversion rates, contact rate, and ROI; take corrective actions to meet targets.
• Data-Driven Decision Making:
  Analyze campaign data, optimize lists, dialing strategies, and agent performance based on insights.

• Client & Service Alignment:
  Ensure all operations align with service-based business needs, especially within home improvement verticals.

   

Key Requirements:

• Minimum 5+ years of experience in BPO / call center operations, preferably within Teleperformance or similar environments
• Proven experience managing outbound calling teams (lead generation / sales / appointment setting)
• Strong knowledge of dialers (e.g., AutoReach or similar systems) and CRM platforms
• Experience in home improvement or service-based industries is highly preferred
• Ability to create scripts, train teams, and launch campaigns from scratch
• Hands-on, execution-focused mindset — not just management, but operational involvement
• Strong leadership, coaching, and performance management skills

Core Competencies:

• Operational excellence in BPO environments
• Outbound sales and lead generation strategy
• Team leadership and accountability
• Data analysis and performance optimization
• Process building and scaling

Dynamica Labs — IT company specializing in the implementation of Microsoft Dynamics 365 CRM solutions for clients across the US and UK markets. 

We are looking for an ambitious Sales Manager who will be responsible for active B2B acquisition of new clients, as well as the professional management and development of existing accounts.  
 You will work with international companies, identify potential clients, initiate communication, and create new business opportunities for the sales team, directly contributing to the company’s revenue growth. 
 

Requirements 

• 2+ years of experience in IT sales / lead generation / SDR role 
• Proven experience working with clients in the US market 
• Strong understanding of IT services and CRM solutions 
• Upper-Intermediate+ level of English for international communication 
• Strong communication, active listening, and objection-handling skills 
• Ability to quickly qualify leads and identify decision-makers 
• Self-motivated, results-oriented, and proactive mindset 
• Ability to work independently and achieve activity-based KPIs 
   

Responsibilities 

• Support the full sales cycle, including prospecting, qualification, proposal preparation, negotiation, and deal closing 
• Identify client needs, provide consultations on company services, and prepare tailored commercial proposals  
• Conduct sales calls, presentations, and introductory product demonstrations 
• Build, develop, and maintain long-term relationships with clients and partners, supporting them throughout all stages of cooperation 
• Collaborate with delivery teams to ensure successful project execution 
• Maintain accurate and up-to-date sales records and reporting in CRM systems 
• Achieve and exceed established sales KPIs and contribute to revenue targets 

Benefits 

• London-based company and Microsoft Gold Partner. 
• Business system integrator with UK and US clients. 
• Work with CRM-focused projects and modern Microsoft technologies. 
• Opportunities for professional and career growth. 
• Skilled management and well-established processes. 
• Friendly and collaborative team environment. 
• Transparent payment system. 
• Remote work. 
• Paid public holidays, annual leave, and sick days. 

SOFTICO is a Value Added IT Distributor founded in 2013 with a strong and proven track record in the IT distribution market. We provide licensed solutions from global leaders in information security, CAD solutions, as well as IT integration and support services.

As we actively expand our vendor portfolio, we are looking for a Business Development Manager who is ready to take ownership of sales and market promotion of our solutions in Ukraine.

Key Responsibilities

• Active search and engagement of new B2B clients and partners (system integrators, resellers, enterprise customers)
• Conducting negotiations and presentations for decision-makers (C-level executives, IT managers, procurement teams)
• Managing the full sales cycle: from first contact to deal closure and further account development
• Preparing commercial proposals, working with pricing, discounts, and project registration
• Joint planning of promotional activities, webinars, and partner campaigns together with the marketing team
• Market and competitor analysis, participation in shaping the business direction development strategy
• Regular communication with vendors, participation in trainings and certification programs
• Maintaining high-quality CRM records and sales pipeline reporting
• Coordinating activities with engineers and related departments

What is important for us

• 2+ years of experience in active B2B sales (experience in IT or complex solution distribution will be a strong advantage)
• Understanding of the sales funnel and enterprise customer sales processes
• Experience in negotiations with decision-makers and preparing commercial proposals
• Confident CRM usage
• English level B1 + for training, documentation, and vendor communication)
• Higher education (technical or economic background is a plus)
• Independence, responsibility, and result-oriented mindset
• Ability to listen to clients and build long-term relationships

What we offer

• Work format: hybrid or fully remote
• Schedule: Monday–Friday, 9:00–18:00 (additional days off for public holidays and your birthday)
• Official employment after the probation period (up to 3 months)
• 24 calendar days of paid vacation + paid sick leave
• Medical insurance
• Corporate equipment
• Internal vendor training
• External training upon request
• Team activities

Why SOFTICO?

At SOFTICO, you’ll become part of a professional team with a culture of respect, mutual support, and open feedback. Together, we work with top global IT vendors and make a real impact on the market.

Ready to take the next step?
Send us your CV — maybe we’re looking for exactly you!

We’re expanding our engineering team and looking for developers who are comfortable building production-grade React and Node.js applications for early-stage companies in healthcare, fintech, and AI.

Although the role is primarily front-end oriented, the ability to contribute to backend services in Node.js is important.

You’ll join a team with clear processes, a modern stack, and a strong engineering culture.
 

What you will do

• Develop web applications using React and related tooling.
• Build and maintain backend services and APIs with Node.js (Nest.js or similar frameworks).
• Work with cloud environments and containerized setups using tools like Docker, Kubernetes, AWS, or GCP.
• Participate in architectural discussions, propose improvements, and help maintain technical standards.
• Implement new features from specification to production.

What we expect

• Solid knowledge of JavaScript (ES6+) and TypeScript.
• Strong practical experience with React
• Familiarity with Node.js (Nest.js or Express).
• Experience developing APIs using Node.js frameworks.
• Understanding of relational or NoSQL databases (Postgres, MongoDB, Firebase, Supabase).
• Ability to write maintainable, well-structured code and follow best practices.
• English at an Intermediate level or higher.

Additional advantages

• Experience with major cloud providers (AWS, Google Cloud).
• Experience with React Native
• Practical understanding of Docker/Kubernetes.
• Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI, CircleCI).

What we offer

• Engaging projects built with a modern, well-supported tech stack.
• A review process that ensures consistent feedback and knowledge sharing.
• A culture focused on continuous learning and professional development.
• Full remote work with a team distributed across multiple countries.
• Competitive compensation in USD with periodic performance reviews.
• Flexible payment methods tailored to your location.
• Work schedule aligned with your time zone.
• English practice sessions.
• Paid sick leave and annual vacation (15 business days).
• Regular team activities online.
• Coverage of monthly psychologist support sessions.

We’re an affiliate publisher running a high-volume, performance-driven newsletter portfolio. We drive traffic to advertisers and brand partners through our owned channels, and affiliate revenue is a core part of the business. We’re looking for an Affiliate Partnerships Manager to own key partner relationships, protect and grow revenue from our traffic, and consistently negotiate better terms.

This is a senior, commercial role. You’ll work with major partners and meaningful revenue, so we need someone sharp, fast, and extremely reliable. The team moves quickly and sometimes requires flexibility in working hours when partner timelines demand it.

Responsibilities

1. Partner communication & coordination

• Be the main point of contact for advertisers, affiliate networks, and affiliate managers
• Keep promo schedules, offer updates, performance feedback, and follow-ups tight and proactive
• Build strong relationships so partners prioritize us and share better deals first
• Spot new opportunities early and move fast to secure them

2. Payout negotiation & deal management

• Negotiate commission rates, CPAs, rev shares, and bonuses to maximize earnings
• Regularly review terms and push for improvements based on performance data
• Identify underperforming/undervalued deals and renegotiate with clear numbers
• Manage renewals and escalate when terms need to change

3. Tracking, links & execution

• Own tracking links, sub-IDs, parameters, and attribution hygiene across campaigns
• Prepare promo packages for internal teams (links, copy, creatives, instructions)
• Coordinate launches across multiple partners and deadlines at the same time
• Keep clean records of partners, offers, assets, and timelines

4. Performance & growth

• Monitor partner performance and flag where we’re leaving money on the table
• Improve partner workflows so we execute faster and capture more revenue
• Longer-term: industry events and conferences can be part of growth, but near-term focus is performance and revenue impact

Requirements

• 4+ years in affiliate / performance marketing (preferably publisher/traffic side)
• Proven experience negotiating payouts (CPA, rev share, commissions, bonuses) with advertisers or networks
• Strong understanding of tracking (links, sub-IDs, attribution, what breaks conversions)
• Highly organized with a “zero mistakes” mindset
• Strong English (C1+)
• Comfortable managing multiple partners and deadlines in parallel
• Hungry to grow, performance-oriented, and comfortable with occasional irregular hours when needed

Nice to have

• Experience with Impact, CJ, ShareASale (or similar platforms)
• Affiliate network relationships / strong partner Rolodex
• Experience in digital media / newsletter monetization
• Comfortable attending industry events

What we offer

• Competitive salary + performance-based bonuses
• 21 paid vacation days + 14 paid sick leaves
• Warsaw office available (hybrid setup)
• A fast-moving, high-performing team with real ownership and growth opportunities

AMO Publishing is an international IT company that creates stories changing the world.

Our product, AmoMama, is one of the largest online tabloids, reaching over 40 million readers from America and Western Europe every month. We produce diverse content — from breaking news and engaging entertainment pieces to inspiring, heartwarming stories that bring people together across the globe.
We firmly believe that every story has the power to inspire, influence, and unlock hidden strengths within us all.

We’re looking for an experienced German Content Writer to join our team. In this role, your work will reach millions of AmoMama subscribers around the world. You’ll be working with emotionally resonant German-language stories — from celebrity news to inspiring narratives about everyday people. It’s also a great opportunity to sharpen your editorial skills, collaborate with AI tools, and elevate content quality that drives real impact for the business.

In this role, you will:

• Write original news articles in German, focusing on celebrity and pop-culture topics;
• Proofread and polish articles in German, ensuring grammatical accuracy, natural flow, and editorial consistency;
• Translate and localize short social-media posts from English into German, preserving native style and tone;
• Use DeepL, AI-assisted tools and CMS platform to support translation, editing, and quality enhancement at scale.

To be effective in this role, you’ll need:

• Fluency in German (C1+) and strong English skills (B2+).
• Experience with AI tools such as ChatGPT, DeepL, Claude AI, CAT tools;
• At least one year’s experience in content creation;
• Strong time-management skills and ability to meet deadlines;
• High adaptability, able to adjust quickly to changing tasks and priorities;
• Clear and proactive communication skills.

Nice to have:

• Experience writing celebrity news.
• Hands-on experience with CMS (WordPress or similar).

Recruitment Process:

1. Intro call with our recruiter
2. Test task
3. Interview with Julia

Join a dynamic, fast-growing team where your contributions matter. We foster creativity, collaboration, and professional growth — and we’re passionate about telling the next big story in pop culture. If you’re ready to make an impact, we’d love to hear from you!

Welcome to Improvs — the company that makes IT magic happen!

We are a team of like-minded individuals who are always one step ahead, implementing the hottest technologies. We need an expert, and we believe You could be the key to our mutual success.

Requirements:

• 2+ years of experience in IT services sales (websites, landing pages, mobile/web applications).
• Experience using common sales channels (freelance platforms, LinkedIn, social media, conferences, etc.).
• Basic understanding of IT (terminology, product development stages).
• Strong communication, negotiation, and presentation skills.
• Results-oriented mindset.
• English level - Upper-Intermediate or higher.
   
  Responsibilities:
• Manage the full sales cycle: from lead generation to closing deals.
• Search for new clients and build a strong pipeline.
• Analyze the market and competitors.
• Identify new opportunities to promote company services.
• Improve sales processes and actively work with CRM systems.
• Build and maintain long-term relationships with clients.
• Prepare reports on sales activities and results.

We offer:

Employee care: Paid vacations and 100% paid sick leave. Unlimited     career growth opportunities.
 

Comfortable conditions: Preferred work format (remote, hybrid, office). Flexible work schedule. Employment in a way that suits you.
 

Expert and friendly team: Healthy relationships among people. Adequate management. The opportunity to enhance your skills with a strong team.
 

Corporate events: We believe in taking breaks from work, so we organize team-building events and business trips for professional development.

We are evolving very quickly and now we’re looking for active and motivated Back-end developer to join our friendly team. 

Required Technologies / Frameworks: 
NestJS
Socket.IO
Swagger
Mongoose
MongoDB
Docker

Requirements:
2+ years of software development experience;
1+ years of experience with Node.js and NestJS;
Strong understanding of OOP principles and modern development practices;
Experience with Git;
Willingness to learn and grow with new technologies.

Responsibilities:
Developing new features for our products;
Maintaining and improving existing services;
Working with APIs and integrations;
Ensuring code quality and compliance with standards.

We offer:
Comfortable office in center of the city;
Competitive salary based on experience;
Paid sick leave;
24 days paid holiday. 

Test task required for the position. 

Just send your CV!

We are looking for a Talent Acquisition Specialist to join our team and act as a trusted hiring partner — from understanding recruitment needs to successfully closing open roles.

🧭 What makes you a great match:

• 4+ years of experience in IT or product recruitment (significant experience in the gambling industry);
• experience in independent management and filling vacancies of varying complexity;
• experience working with ATS systems and other similar tools, such as Asana, Notion, and Google Sheets etc;
• confident communication skills, ability to handle objections; 
• english proficiency at B2 level or higher.

🔍 Bonus points if you have:

• experience with Workable ATS;
• experience in direct search and hiring for complex leadership roles, including - Head, Lead, and C-level positions.

📅 Your adventures include:

1. End-to-End Recruitment

• manage the full recruitment lifecycle from intake to candidate onboarding touchpoint;
• Independently close middle, senior, and lead-level roles;

2. Hiring Manager Partnership

•  conduct high-quality intake meetings to align on expectations, priorities, and risks;
• actively manage hiring manager expectations and challenge requirements when needed;
• provide regular, data-driven updates on hiring progress.

3. Candidate Assessment

• conduct HR interviews focused on soft skills, motivation, and cultural alignment;
• partner with hiring managers to define and refine evaluation criteria;
• confidently make hiring recommendations and push back when risks are identified.

4. Analytics

• maintain accurate data and pipeline stages in the ATS;
• track and analyze key recruitment metrics (Time to Hire, Quality of Hire etc).

Our Benefits: 

💸 Flexible payment options: choose the method that works best for you;

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup;

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Our client is a company that is one of the prominent providers of unique online slot games based in Spain. The team creates modern and exciting slot games, providing a unique gaming experience for millions of users. It brings together professionals from development, design, and art, and is looking for a technical artist who can connect these areas.

Required skills:

• Experience with graphic editors and tools for game creation (Photoshop, After Effects, Unity, or similar). 
• Understanding of graphic adaptation principles for different screen ratios. 
• Basic knowledge of game development fundamentals and working with game engines. 
• Skills in working with visual effects (animations, shaders, special effects). 
• Attention to detail and understanding of platform technical limitations. 

• Ability to work in a team and adapt to interdisciplinary tasks..

   

Responsibilities:

• Perform tasks at the intersection of the art team and the development team, ensuring the integration of visual solutions into the final product.
• Work in an internal development editor to compose game screens for various aspect ratios , based on requests from game designers.
• Develop and implement new visual effects and approaches in collaboration with the development team.
• Create visual mockups for GDD and ensure accurate implementation.
• Participate in optimizing graphics and visual solutions to achieve the best performance without compromising quality.
• Work closely with the game team to find and implement creative solutions that enhance the user experience.

Сompanу offer:

• The opportunity to play a key role in developing new team processes.
• Freedom for experiments and research that influence decision-making.
• Mentorship from experienced specialists, as well as collaboration in a creative and supportive team.
• Participation in projects where you can implement cutting-edge technologies and see their real impact.
• Access to modern tools and resources for learning and professional growth.
• Flexible schedule and the possibility to work remotely.

At Natural Links, we help businesses grow online visibility through technical SEO, high-quality content, crowd marketing, and link building. We combine transparent processes, developer-style workflows, and measurable outcomes to consistently deliver impact.
The gambling industry is one of the most competitive SEO environments in the world. As a SEO Specialist in our team, you’ll take ownership of scaling our review products internationally — applying your expertise to push them to the very top of search rankings.
 
Why This Role Matters
Every strategy you design, every audit you run, and every optimization you execute will directly influence rankings, traffic, and revenue. In this role, you will collaborate with authors, developers, and link builders to ensure our websites don’t just meet SEO standards — they set them.
If you’re motivated by solving complex SEO challenges, working across multiple markets, and seeing your actions translate into measurable results, this role is for you.
 
Key Responsibilities
 

• Conduct deep market and competitor research to identify growth opportunities.
• Build and execute keyword strategies tailored for international markets.
• Optimize website structures, content, and on-page elements to improve visibility.
• Perform technical SEO audits, identify issues, and implement solutions.
• Collaborate with cross-functional teams (content, dev, link building) to deliver SEO improvements.
• Track, analyze, and report on performance to stakeholders.
• Support commercial proposals with data-driven SEO insights.

Qualifications
 

• 2+ years of proven SEO experience with measurable results.
• Strong understanding of international SEO and algorithm dynamics.
• Proficiency with tools such as Ahrefs, Screaming Frog, GSC, Google Sheets.
• Demonstrated ability to run technical audits and apply fixes.
• Strong written and spoken English.
• Analytical, detail-oriented, and able to manage multiple projects simultaneously.

Nice to have:
 

• Experience in gambling, affiliate, or other high-competition niches.
• Familiarity with CRO/UX or advanced link-building strategies.
• Understanding of localization, hreflang, and international SEO best practices.

What We Offer
 

• Competitive salary with clear growth opportunities.
• Transparent KPIs and a results-driven environment.
• 30 business days of paid time off.
• Direct influence on the growth of cutting-edge products in one of the most competitive industries online.

Overview

Imagine this: you build projects from scratch, from IoT devices to smart solutions for energy and security. We’re looking for an Embedded Engineer. Lviv, relocation support provided! No legacy, with a team that truly helps you level up. If you’re interested in growing in low-level Embedded development.

Main Responsibilities

— Participate in the full embedded software life cycle: design, implementation, code reviews, documentation, testing, and validation

— Analysis and systematic problem-solving for SW-reported issues

— Cooperate with electrical engineers

Mandatory Requirements

— 1-3 years of professional experience

—C/С++ Programming Language on embedded systems

— Experience with STM32/SiLabs/Rigado/Microchip microcontrollers

Interfaces and protocols (UART, I2C, SPI, ModBus, CAN, USB, Ethernet,

etc.)

— Embedded Real-time operating systems

— Experience with Linux

— Experience in image, video, and signal processing

— Version control systems, task tracking systems

— Understanding of electrical schematics

Would be a plus

— Experience in networking: TCP, UDP, MQTT, TLS

— Understanding of cloud connectivity/IoT concepts and applications

— Automated and regression testing

We offer

— Competitive salary with regular reviews

— Modern projects with cutting-edge technologies

— Excellent space for your personal and professional development

— Low level of bureaucracy with a lack of multi-level management

— Attractive work environment: The modern and stylish office with ergonomic workstations, creative zones, and innovative spaces

— Paid vacations and sick leaves

— Accountant support

— Educational Events

— Free English classes

— Amazing team buildings

Do you want to be part of a team that’s building the future of crypto-financial infrastructure for businesses worldwide?
BitHide offers the opportunity to work with leading companies, implement advanced IT solutions, and shape deals that redefine the rules of the game.

   Your key responsibilities:
 

• Processing incoming customer requests through the ticketing system
• Timely and accurate escalation of queries to relevant specialists
• Maintaining the internal knowledge base in a structured and up-to-date format
• Providing responses to clients within established SLA timeframes

• Contributing to the improvement of support processes
   

  Who we’re looking for you if you :
   

• Has at least 2 years of experience in customer support in b2b sector
• Can communicate clearly, concisely, and professionally in writing
• Has an English level of B2+ or higher
• Thrives in a multitasking environment and can prioritize effectively
• Possesses strong time-management and self-organization skills
• Has experience working with ticketing systems (e.g. Zendesk, Freshdesk, Intercom)
• Understands the specifics of collaborating with IT teams (a plus)

     What we offer:

• Work in high-tech company focused on security and innovation
• A supportive team of professionals who stand with you at every step
• A chance to dive intro one of the most dynamic FinTech sectors-Web3
• Clear processes, modern tools, and fully remote collaboration