Jobs at Djinni

We are hiring a Head of Payments / Banking Relations to lead payment method testing, optimization, and provider evaluation across multiple geographies. This role combines operational oversight, analytical depth, and partner negotiation. You will be responsible for ensuring payment methods function correctly, evaluating provider performance, and optimizing testing and localization processes.

Location: Remote
Employment Type: Full-Time

About the Company

An innovative AI-powered banking platform building infrastructure for banks and payment providers. The company operates at the intersection of fintech, payments, and AI-driven banking solutions.

What You’ll Own

Payment Testing & Optimization

Identify and manage local testers to validate payment methods across different geographies

Compare testing providers based on cost, quality, and efficiency

Optimize local testing workflows and processes

Payment Flow Analysis

Conduct detailed analysis of user payment flows across different providers

Compare payment solutions from multiple vendors

Deliver structured conclusions and recommendations

Reporting & Documentation

Maintain accurate reporting on resource usage

Build and manage a structured knowledge base from testing results

Maintain up-to-date documentation on findings and performance benchmarks

Banking & Provider Relations

Conduct negotiations with payment providers and testing partners

Support evaluation and onboarding of new payment solutions

Ensure understanding of mechanisms behind payment processing and online transactions

Must-Have Requirements

Advanced English (Advanced or higher)

5+ years experience in fintech or e-commerce

Experience working with electronic payment systems

Strong understanding of online payment processing mechanisms

Analytical mindset and high attention to detail

Strong negotiation and communication skills

Ability to learn quickly and work independently

Nice to Have

Experience working with multiple GEO payment integrations

Experience working with acquiring banks or PSPs

Experience optimizing payment conversion rates

Exposure to fraud prevention and payment compliance topics

Are you a Full-Stack Engineer with a passion for systems integration, efficiency, and automation? N-iX is seeking a versatile developer to be at the forefront of our technology evolution, enhancing system capabilities and improving user experiences organization-wide.

Requirements:

• 3+ years direct experience developing with Microsoft Dynamics 365 Business Central, including expertise in AL Code.
• Hands-on experience integrating APIs and building workflow automations using platforms such as MuleSoft, Power Automate, Zapier, or Boomi is a strong plus.
• Ability to analyze, optimize, and document system architectures and integrations.
• Excellent English skills
• Familiarity with Agile/Scrum software development methodologies.

Nice to have:

• Relevant Microsoft certifications (Dynamics 365, Business Central, Power Platform).
• 1 year Full-stack development experience using Python (backend) and JavaScript (front-end) with proficiency in at least one major framework (React, Angular, or Vue).
• Experience in manufacturing, logistics, supply chain, or sustainable technology sectors.
• Prior exposure to business process improvement and digital transformation projects.

Responsibilities:

• Develop Full-Stack Applications: Design, build, and maintain both client-facing front-end components (e.g., web dashboards, internal tools) and server-side logic 
• Build Business Central Reports & Extensions: Use AL Code to develop user-defined reports, extensions, and customizations within Microsoft Dynamics 365 Business Central, supporting key business functions.
• Create Automations: Design and deploy API-driven automations to streamline workflows using platforms/tools such as MuleSoft, Microsoft Power Automate, Zapier, or Boomi.
• Implement Front-End Interfaces: Work closely with stakeholders to create responsive, intuitive user interfaces using HTML, CSS, JavaScript, and modern front-end frameworks.
• Enhance System Capabilities: Analyze existing systems and develop new features to improve performance, usability, scalability, and security.
• Collaborate Across Teams: Partner with Finance, Manufacturing, Supply Chain, and Sales to translate business requirements into effective technical solutions.
• Support Agile Development: Participate in an Agile-inspired change control process that emphasizes iterative improvement, thorough testing, and fast, clean deployments.

We are looking for a Senior Bank Partnership Specialist to own and grow relationships with banks and payment providers. This is a role for someone who is equally comfortable in a negotiation room and in a technical scoping call: you will lead commercial discussions with banks, drive the integration of their payment products into our platform, and work hand in hand with the partnerships and sales teams to turn those connections into real business value. If you understand how payment ecosystems work, enjoy building long-term institutional relationships, and like seeing a deal through from first contact to a live, revenue-generating integration, this role is for you.

Details

• Schedule: Full-time
• Location: Remote
• Start: ASAP
• Duration: Long-term
• English: Fluent

About the role

The Bank Partnership Specialist sits at the intersection of business development, payments, and sales. You will be the primary point of contact between our company and our banking and payment partners, responsible for sourcing new relationships, negotiating commercial and technical terms, and managing the full lifecycle of each partnership. A large part of the role is making payments actually work: coordinating the connection of banks and payment systems to our platform, aligning technical requirements between partners and our internal teams, and ensuring integrations launch smoothly and stay healthy. You will also partner closely with the sales department, equipping them with the payment capabilities, coverage, and partner context they need to win and retain customers. It is a high-ownership role with direct impact on revenue, payment coverage, and the company's standing with financial institutions.

You have

• 5+ years of experience in banking partnerships, payment provider relationships, fintech business development, or a closely related field
• A strong track record of negotiating and closing commercial agreements with banks, acquirers, or payment service providers
• Solid understanding of the payments ecosystem: card schemes, acquiring, payment gateways, settlement, PSPs, and related infrastructure
• Experience coordinating or managing payment integrations, including connecting banks or payment systems into a platform or product
• The ability to translate between commercial and technical stakeholders, and to scope integration requirements with partners and engineering teams
• Familiarity with payment regulation and compliance considerations (KYC/AML, PCI DSS, licensing) at a working level
• Experience collaborating with sales teams and enabling them with partner capabilities and go-to-market support
• Strong communication, relationship-management, and stakeholder-management skills
• A self-directed, ownership-driven approach, comfortable working independently in a fully remote setup
• Fluent English (written and spoken)

What to do

• Identify, approach, and build relationships with banks and payment providers that expand payment coverage and capabilities
• Lead commercial negotiations with banking partners, covering pricing, terms, and partnership structure through to signed agreement
• Manage the end-to-end onboarding of new partners, from initial contact to a live, production integration
• Coordinate payment integrations: align technical requirements between partners and internal engineering, and drive the connection of banks and payment systems into our platform
• Serve as the ongoing point of contact for partner banks, monitoring performance, resolving issues, and growing each relationship over time
• Work closely with the sales department, providing payment capabilities, partner context, and support for customer deals
• Collaborate with the partnerships team to align on strategy, priorities, and the partner pipeline
• Track partnership performance and integration health, and report on coverage, status, and opportunities to stakeholders
• Stay current on payment industry trends, regulation, and competitor activity to inform partnership strategy

We are looking for a Senior Full-stack .NET Engineer with Blazor to join our team. 

Our Client is a leading provider of automated storage and logistics systems. Together with N-iX and client engineers, you will work on developing a comprehensive, scalable, and efficient solution to meet the evolving needs of modern warehouse management, ensuring a robust, future-proof operational environment.

Responsibilities:

• Actively engaging in development meetings to stay abreast of new technologies and understand the company's vision and objectives.
• Playing a key role in technical planning meetings, collaborating with colleagues to discuss user stories and decompose tasks with the end result in mind.
• Ensuring the delivery of high-quality products through meticulous practices such as documentation, code reviews, unit tests, API tests, and comprehensive monitoring.
• Collaborating closely with the product manager to ensure the team's clear understanding of the project's purpose.
• Proactively escalating issues to the Head of Development when assistance is required.
• Aligning with the team's goals during daily stand-up meetings.
• Advocating for improvement suggestions during retrospective meetings that lead to positive changes.

Requirements:

• Strong proficiency in C#, .NET Core, and .NET Framework - 5+ years of experience
• Experience with the Blazor framework
• Solid understanding of Clean Code, DDD, and CQRS principles
• Practical knowledge of CI/CD pipelines
• Experience with PostgreSQL and SQLite
• Hands-on familiarity with Docker
• Knowledge of RabbitMQ and MassTransit
• Practical experience with gRPC
• Strong skills in Unit Testing and Integration Testing
• Proficiency with Git
• English level - Upper-intermediate+
• Polish level - Native/Advanced

Our client is a global enterprise software company building an AI-powered, RAG-based documentation platform delivered as production-grade SaaS. The platform is a set of ~10 containerized microservices — predominantly Python, with React front-ends — running fully on Microsoft Azure (App Services, Functions, Data Factory, AI Search, Blob Storage, Key Vault).

The team is hardening the platform for production: consolidating multiple repositories into a single monorepo, standardizing CI/CD, introducing observability and a proper test-automation framework and preparing for multi-region rollout (US, Europe, Asia). The team is heavily AI-assisted, currently producing 15–20 merge requests per week, which makes strong automation and test coverage essential.

You will join as a hands-on engineer embedded in the client's team, attending stand-ups and sprint ceremonies.

Responsibilities:

• Design, build, and maintain per-service CI/CD pipelines (GitLab CI today, with a migration to GitHub Enterprise / GitHub Actions in progress)
• Support consolidation of multiple repositories into a single monorepo — build orchestration, selective CI triggers, automated builds and testing
• Instrument services with Azure Application Insights: dashboards, alerting, synthetic monitoring, and log management
• Harden environment promotion (dev → pre-prod → prod), deployments, and secrets management
• Deploy and operate services on pre-provisioned Azure resources (provisioning itself is handled by a separate platform team)
• Contribute to a reusable automated test framework (unit / integration / E2E) that keeps code-review velocity sustainable under high merge-request throughput
• Support security hardening, dependency and vulnerability scanning, and overall production readiness

Requirements:

• Strong hands-on Azure experience: App Services, Functions, Key Vault, Storage (Data Factory and AI Search a plus)
• CI/CD pipeline design and implementation — GitLab CI required; GitHub Actions a strong plus
• Solid Python (the platform is ~98% Python)
• Docker and container best practices
• Working knowledge of Infrastructure-as-Code principles (Terraform or Bicep) — enough to deploy reliably onto pre-provisioned infrastructure
• Azure observability with Application Insights (APM, dashboards, synthetic tests, log management)
• Solid English, comfortable collaborating across distributed teams and time zones

Nice to have:

• Azure RBAC, Managed Identities, and secrets-management patterns
• Monorepo tooling and patterns (build orchestration, selective CI triggers)
• Test-automation strategy and framework design (unit → integration → E2E)
• Security hardening and compliance practices (vulnerability scanning, dependency auditing / SCA)
• Experience in enterprise environments (proxies, SSO, compliance constraints)
• Azure Data Factory pipeline development
• RAG / AI Search indexing pipelines
• Playwright (for synthetic monitoring)
• Multi-region / global deployment patterns
• Experience working alongside heavy AI-assisted development workflows

About Us
Fintech Harbor Consulting is an international legal advisory firm focused on the FinTech sector. We help clients worldwide with company incorporation, licensing, banking, and ongoing legal support. With over 8 years in the industry and a strong marketing pipeline, we're expanding our sales team.

Who We’re Looking For
If you have at least 3 years of sales experience and are ready to grow in a structured, professional environment - we’d love to hear from you. A background in FinTech, legal services or B2B sales is a big plus. 

While we’re not considering entry-level candidates at this time, we welcome driven professionals who are eager to learn, communicate effectively and consistently convert leads into results.

What You’ll Do

• Manage inbound and outbound client inquiries (calls, chats, emails)
• Conduct online meetings and introductory calls with clients
• Work with objections and clarify client needs
• Qualify leads (hot/warm/follow-up)
• Re-engage with past leads
• Closely collaborate with our legal team

• Use CRM, Gmail, Excel and Word to track client progress and reporting

  
   

Requirements

• Minimum 3 years of experience in sales
• Experience in face-to-face or voice sales communication is MUST. 
• Fluent spoken and written English
• Strong communication and organizational skills
• Confidence in using CRM, Excel and Word
• Available for international travel and participation in trade shows, exhibitions, conferences, and industry forums
• Spanish proficiency is considered an advantage
  
   

What We Offer

• Structured onboarding and step-by-step training with daily support
• Transparent KPIs, performance-based bonuses (%) and additional corporate benefits
• Collaborative team of experienced professionals who’ve grown through the same journey
• Clear path for long-term growth within a supportive framework

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with SoftDoes (SD), an enterprise-level custom software development and AI-engineering company. The team works on IT projects, builds and launches products, and manages full-cycle delivery teams.

Team members work in distributed teams and collaborate closely with internal stakeholders and project teams.

About the Role:
SoftDoes is looking for an HR Manager to support the HRD in running and developing the company's HR function. This is a hands-on generalist role, working in tandem with the Head of HR and taking ownership of day-to-day HR operations so she can focus on strategic priorities. The role sits alongside company leadership and works directly with employees across all departments.

What You'll Do:
- Maintain and improve HR documentation - onboarding, offboarding, internal regulations
- Support the design and implementation of bonus, incentive, and benefits programs
- Analyze team performance and engagement
- Communicate directly with C-level executives and employees across all departments
- Drive and implement HR process improvements and new initiatives, such as team building and process documentation
- Collaborate closely with the Head of HR on day-to-day HR operations, picking up delegated responsibilities as they're defined

What We're Looking For:
- 1+ year of commercial experience as an HR Manager / HR Generalist within an IT or software company
- You have strong written and spoken English (B2 level or higher)
- Experience in a company of 30+ people, with direct communication with C-level executives
- Hands-on experience with HR documentation - understanding how it's written and structured, not just how to fill in a template
- Strong soft skills: communication, adaptability, and the ability to juggle multiple responsibilities at once
- A proactive mindset - comfortable identifying gaps and proposing solutions independently, without waiting for detailed instructions

Nice to Have:
- Experience designing performance-evaluation criteria or bonus/incentive systems
- Experience driving team-building or culture initiatives

What We Offer:
- Working hours aligned with US time zones, typically 12:00- 20:00 Kyiv time
- English lessons to support clear and confident communication
- Paid vacation and sick days
- Fully remote work
- Opportunities for professional growth within the team
- Structured, personalized onboarding to help you ramp up effectively

Hiring stages: Screening call with a recruiter - Interview with the Head of HR 

Apply with your resume and a short note outlining your relevant experience. You can also send your resume directly through our website at comeback.ua. Selected candidates will be contacted by the Come Back Agency

We’re looking for a PR Specialist to join Edlight — a business that builds AI products and expert services for students and professionals.

What you’ll be focusing on:

• Develop and implement comprehensive communication plans with strategy, goals, budget, and tactics.
• Own and manage the production of text content (columns, press releases, brand communication) from ideation to execution, including pitching to Tier-1 media.
• Participate in brainstorming sessions and collaborate on 360° marketing campaigns.
• Analyze and adopt PR best practices, research audience preferences, and stay ahead of industry trends.
• Monitor, analyze, and effectively communicate PR results.
• Resolve crisis situations and prevent conflicts.
• Identify and execute non-standard partnership models and content integrations.
• Act as the company's authorized representative in interviews and other media engagements.

You are our ideal candidate if you:

• Have excellent written and verbal English skills for global media interaction.
• Have a proven track record of securing press coverage and building strong journalist relationships.

• Take a proactive approach and have a knack for generating innovative PR ideas.

  Nice to have:

• Basic knowledge of SEO.
• Experience with keyword research.
• Familiarity with analytics tools (e.g. Google Analytics).
• Understanding of GEO.

Our hiring flow:

• Step 1: Pre-screen interview.
• Step 2: Interview.
• Step 3: Test task.
• Step 4: Follow-up interview.
• Step 5: Reference check.
• Step 6: Job Offer!

What you can expect from working with us:

• Strong team and growth environment
• Work alongside experienced and motivated professionals. This enables rapid professional growth and high performance.
• Remote work & flexible schedule
• You can start your workday anytime between 8:00 AM and 11:00 AM (Kyiv time) and finish between 5:00 PM and 8:00 PM, considering team collaboration hours. You’re also welcome to visit our office in Kyiv or coworking spaces in Lviv and Warsaw.
• Time to recharge
• 28 working days of paid vacation per year, 30 sick leave days, and all public holidays observed. You can also arrange a workday transfer — swapping a working day with a day off and vice versa.
• Health & well-being support
• For the team in Ukraine — medical insurance, compensation for sports activities, books, and therapy sessions. We care about physical and mental well-being because we play the long game.
• Learning & development
• Compensation for courses and conferences, leadership training, internal lectures, English lessons, and speaking clubs.
• Team time
• Quarterly online or offline team-building events. We know how to not only work together but also connect beyond daily tasks.
• Social Impact
• The Ukrainian Victory Support program and other charitable initiatives aimed at supporting Ukraine.

We are ZBL — an international product-led EdTech company that creates, launches, and scales our own online Fitness Academy across global markets, including Tier-1 (US, UK, CA) and Tier-2 (EU countries). Our platform already boasts an active audience of over 2.2M+ users worldwide!

We are looking for a proactive Closer / Sales Specialist with a proven track record in text-based sales (emails, messengers, CRM). The ideal candidate knows how to identify specific customer needs and seamlessly guide leads from initial interest to a successfully closed deal.

No cold calling involved. You will work exclusively with a warm database of users who have already shown interest in our product, submitted an inquiry, or paused at a specific stage of the sales funnel.

Key Responsibilities:

• Closing Deals: Process incoming warm leads via email and chats to maximize conversion into purchases.
• Email Communication: Manage personalized correspondence, handle objections, offer tailored conditions, and follow up with leads stuck in the funnel.
• Upsell & Retention: Work with the existing client database to drive repeat sales (upsells) and extend subscriptions.
• CRM & Analytics: Maintain accurate records of all communications in the CRM system, log outcomes, and analyze the conversion rates of your sales hypotheses.
• Script Optimization: Collaborate with the marketing team to refine email templates and automated sequences based on real customer feedback.

• Reporting: Prepare weekly, monthly, and quarterly performance reports.

   

What We Expect from You:

• Sales Experience: 1.5–2+ years of hands-on experience as a Sales Specialist, Closer, Lead Generation, or Account Manager.
• Text-Based Sales Expertise: A deep understanding of the nuances of text/email sales (how to build trust via copy, re-engage unresponsive leads, etc.).
• English Proficiency: B2+ / C1 level (fluent written English, business etiquette, and the ability to write in a natural, engaging tone rather than using dry, robotic scripts).
• Objection Handling: Strong persuasion skills to address objections like "it's too expensive," "I need to think," or "not right now" via text without aggressive pressure.
• Result-Oriented Mindset: A passion for closing deals and a clear understanding of the correlation between your efforts and KPI achievements.
• Autonomy: Independence in decision-making aimed at successfully converting a lead into a paying customer.

Will Be a Plus:

• Background in EdTech, SaaS, Fitness/Health niches, or subscription-based business models (Subscription business).

• Basic understanding of marketing metrics (LTV, CR, Churn rate).

   

What We Offer:

• 100% Remote: Fully remote work from anywhere in the world in a format that suits you best.
• Paid Time Off: 20 calendar days of paid vacation per year.
• Uncapped Earning Potential: A competitive base salary + a percentage of closed deals (bonuses for exceeding KPIs).
• Professional Growth: Free access to our educational products, along with internal training sessions on sales and marketing.

• The Team: A high-driven, ambitious environment where everyone is focused on results and ready to support one another.

   

Ready to close great deals together with us?

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
 

We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as a Liquidity Monitoring Specialist!

Requirements: 

— Higher economic education;
— Systemic thinking and analytical mind;
— Ability to work with tables (excellent knowledge of Excel: formulas, summary tables);
— Willingness to work different shifts (day, evening, night).

Responsibilities:

— Processing and analysis of trading operations;
— Monitoring the state of the market;
— Research and analysis of exchange situations with the help of information and analytical tools;
— Interaction with the technical department.

Will be a plus: 

— Commercial experience and knowledge in the crypto domain. 

Work conditions: 

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

About the team:

We’re looking for an AI Creative Designer to join our team and help create engaging content for social media advertising campaigns. In this role, you’ll have the opportunity to learn from experienced teammates, influence creative decisions, and experiment with new ideas and AI-driven workflows.

Your impact:

• Create AI-generated content (images, videos, characters, and more) for social media, advertising campaigns, and internal R&D initiatives.
• Work with a variety of AI models, select the most suitable tools for each task, and integrate them into production workflows.
• Develop, refine, and optimize prompts to achieve high-quality outputs.
• Analyze creative references and visual styles, adapting content to match the required tone of voice and campaign objectives.
• Collaborate closely with designers, marketers, the R&D team, and content creators.

About you:

• Hands-on experience with AI tools such as Midjourney, Seedream, NanoBanana, ChatGPT/DALL·E, Gemini, Leonardo, Kling, Veo, and similar platforms.
• Strong understanding of prompt engineering and the ability to tailor prompts to different creative and technical requirements.
• Solid knowledge of composition, visual storytelling, lighting, and color theory.
• Basic photo and video editing skills using tools such as Adobe Photoshop, Premiere Pro, After Effects, or CapCut.
• Strong attention to detail, creativity, adaptability, and a refined visual aesthetic.
• English proficiency at Intermediate level or higher.

Nice to have:

• Previous experience as a Graphic Designer, Motion Designer, or 3D Designer.
• A basic understanding of human anatomy and body proportions.

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. There’s space for initiative, new responsibilities, and real career upgrades.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

Find more about us on social media platforms: Instagram, LinkedIn.

Numerical Technologies LTD is a leading provider of custom software solutions and services specializing in risk, limits, and regulatory capital. Right now, we are looking for a Java Developer to join our team.

What you will be doing:

As part of the team, you will be participating in a project for a major US financial holding company.  You will develop, maintain, and support software features, write scalable and fault-tolerant Java code, debug applications, and integrate with internal and third-party services. You will collaborate with the product team to meet requirements and ensure code quality through testing, code reviews, and system design.

Project: Modernization of a monolithic system into a microservices architecture. Java services provide authentication, logging, and data management. Python services handle core computational logic.

What we’re looking for:

• 5+ years of experience in Java development, preferably in FinTech.
• Strong experience with Java and Spring Framework.
• Solid understanding of microservices architecture and design patterns.
• Proficient in SQL (Oracle, PostgreSQL).
• Experience with AWS.
• Python knowledge is a plus.
• Ability to test your own code to ensure quality.
• Capable of working autonomously and independently. 
• University diploma (Bachelor’s degree or above) required.
• Excellent communication and collaboration skills in an international environment.
• Upper-intermediate English level or higher.

What we offer:

• Competitive compensation depending on experience and skills.
• Regular assessments and salary reviews.
• Paid personal days.
• Mental health support program.
• Language classes.
• Flexible working schedule.

About the Role

We are looking for a detail-oriented KYC Specialist to support the customer verification process across our products. In this role, you will be responsible for reviewing customer documentation, performing identity verification and due diligence checks, ensuring compliance with internal policies and regulatory requirements, and helping maintain a safe and secure environment.

You will work closely with the Risk, Fraud, Payments, and Customer Support teams to deliver an efficient verification process while providing a smooth customer experience.

Responsibilities

• Review and verify customer documentation in accordance with internal KYC and AML procedures.
• Identify suspicious activity and escalate high-risk cases to the Risk team.
• Ensure customer accounts meet verification requirements before approval.
• Monitor verification queues and maintain agreed service levels (SLAs).
• Communicate with Customer Support regarding documentation requests and verification outcomes.
• Maintain accurate records of verification decisions and customer interactions.
• Assist with periodic reviews of existing customer accounts.
• Contribute to continuous improvements of KYC processes and operational workflows.

• Stay up to date with regulatory requirements and internal compliance policies.

   

Requirements

• 1–2+ years of experience in KYC, AML, Risk, Fraud, or Compliance within the iGaming  industry.
• Understanding of KYC, AML, and customer due diligence principles.
• Experience reviewing customer documentation and identifying discrepancies or fraudulent documents.
• Familiarity with identity verification platforms and KYC tools.
• Strong attention to detail and excellent analytical skills.
• Ability to work efficiently in a fast-paced, shift-based environment.
• Good organizational and time management skills.
• Strong written and verbal communication skills in English.
• Ability to handle sensitive customer information with confidentiality and professionalism.

We are looking for a customer-oriented and detail-focused Customer Support Specialist with proven experience in the iGaming industry. The ideal candidate is confident in written English, comfortable working in a fast-paced 24/7 environment, and able to handle multiple tasks while maintaining a high standard of communication. You should be proactive, responsible, and capable of recognizing sensitive situations and acting according to internal procedures.
 

HOW YOU WILL MAKE AN IMPACT:

• Providing customer support via live chat and email
• Handling players’ inquiries, requests, and complaints
• Identifying complex or sensitive cases and escalating them to the relevant departments
• Ensuring compliance with internal quality standards and communication guidelines
• Working according to the assigned schedule and meeting individual KPIs
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1+ year of experience in customer support within the iGaming industry (mandatory)
• Written English proficiency at B2 level or higher
• Willingness to work shift schedules, including night shifts, weekends, and public holidays
• Ability to stay focused in a multitasking environment
• Strong attention to detail and strict adherence to instructions
   

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Team Summary

We are the backend engineering team for a data annotation platform that powers AI/ML workflows, including data preparation, quality control, and integration with model training pipelines. Our focus is on backend services, data workflows, platform reliability, and scalability. We collaborate closely with Applied Science, Data, Product, and other engineering teams.

Job Summary

We are seeking an experienced Engineering Lead to guide and manage our backend team. This role combines backend engineering leadership, stakeholder collaboration, ownership of team delivery, and people management. You will be responsible for setting technical direction, driving execution quality, developing engineers, and ensuring the reliability and scalability of engineering systems that directly support AI/ML development.

Responsibilities and Duties

• Lead and manage the backend team and own all aspects of delivery, including planning, execution, technical risk management, and engineering quality
• Drive technical excellence by guiding key design decisions, resolving architectural trade-offs, and supporting the team on complex production, reliability, and scalability issues for backend services, APIs, and data workflows
• Manage and develop engineers through regular 1:1s, performance support, coaching, and career development

• Improve team execution by addressing technical debt, process gaps, and knowledge-sharing needs in partnership with cross-functional stakeholders (Applied Science, Data, Product, etc.)

   

Qualifications and Skills

• Proven experience leading and managing backend engineering teams
• Strong practical experience with Python backend development
• Experience designing, building, and operating production backend services, APIs, and data-processing workflows
• Practical AWS experience for building, operating, and troubleshooting production backend systems
• Experience with containerized backend systems, queues, background jobs, and/or workflow orchestration (Kubernetes experience is preferred)
• Strong system design skills focused on scalability, reliability, and maintainability
• Proven people management skills: coaching, feedback, and engineer development
• Experience with delivery planning, technical risk management, production support, debugging, monitoring, and incident resolution
• Clear and direct communication style with engineers, managers, and stakeholders
• Ability to create clarity in ambiguous situations and make pragmatic decisions that balance speed, quality, and maintainability

Nice to have

• Experience with data-heavy backend systems, data pipelines, or workflow-heavy platforms
• Experience in AI/ML, computer vision, MLOps, or ML-adjacent engineering
• Familiarity with security-sensitive systems, such as access control or auditability
• A product mindset, interest in user workflows, and ability to communicate technical direction to senior stakeholders