Head of Financial Operations

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. 

Our client is an iGaming company launching a new online crypto casino project as a spin-off from a large international casino brand. The project is currently at an early stage, with a core team already in place and active preparation for launch.

We are looking for a Head of Financial Operations to join the team and take ownership of the company’s financial operations across payments, treasury, crypto liquidity, custody, withdrawals, settlements, reconciliation, chargebacks, and transaction-level financial controls.

The Project

We are building a new online crypto casino project, launched as a spin-off from a large international online casino brand. This is an early-stage opportunity to join an ambitious, fast-moving and execution-driven team with real ownership and direct impact on the business. The position is based on-site in Dubai.

Compensation and the overall package are discussed individually; relocation support can be provided where required.

The Role

The Head of Financial Operations (FinOps) owns the company’s payment infrastructure and controlled movement of money across fiat and crypto rails. The role combines Head of Payments, Treasury and Reconciliation responsibilities: payment orchestration, PSP and banking relationships, liquidity, custody, withdrawals execution, settlements, chargebacks, reconciliation, payment economics and transaction-level financial controls. FinOps executes authorized financial actions and maintains the financial evidence trail.

Responsibilities

Payments and Provider Management

1. Own the payment operating model across fiat and crypto methods, including routing, cascading, failover and GEO-specific cashier configurations in cooperation with IT Department.
2. Lead the selection, commercial negotiation, onboarding and launch of PSPs, acquirers, banks, gateways, crypto processors and other payment partners within delegated authority.
3. Monitor payment conversion, technical success, payout execution, provider availability, fees, reserves, settlement terms and counterparty exposure; drive corrective action and escalation.

4. Maintain a resilient provider portfolio with appropriate concentration limits, fallback capacity and replacement pipelines.

    

Treasury, Custody and Crypto Liquidity

1. Own daily liquidity across PSPs, banks, wallets, custodians and exchanges to fund authorised withdrawals and business obligations.
2. Design and operate the hot/warm/cold wallet model, rebalancing thresholds, signing workflows and transaction-approval controls with the CFO and Risk.
3. Execute approved treasury, conversion and hedging strategies and maintain sufficient fiat/crypto on- and off-ramp capacity.

4. Monitor and mitigate FX, crypto-price, counterparty, settlement, network-fee and liquidity exposures, escalating limit recommendations to the CFO.

    

Withdrawals, Disputes and Controlled Execution

1. Execute withdrawals and other financial actions only after required system, Risk and Compliance approvals, preserving maker-checker, custody and transaction-limit controls.
2. Own payout routing, transaction submission, provider/wallet execution, status monitoring and resolution of failed or stuck transactions.
3. Administer chargebacks, refunds and payment disputes on the financial and provider side, including evidence submission, reversals, reserves and ledger impact.

4. Maintain auditable evidence for holds, releases, rejects, refunds, reversals, disputes and manual interventions; never override a Risk or Compliance restriction.

    

Reconciliation, Settlement and Financial Control

1. Own daily end-to-end reconciliation across gaming, payment, banking, wallet, custody, exchange and accounting systems, with controlled investigation and closure of exceptions.
2. Validate settlements, balances, fees, exchange rates, reserves and segregation of player-related and corporate funds.
3. Own transaction-level controls and operational subledgers, providing reconciled data and evidence for month-end close, audits and regulatory reviews (Accounting retains ownership of statutory books and financial statements).

4. Provide transaction, wallet and settlement evidence to investigations and regulatory reporting without assuming ownership of AML or fraud decisions.

    

Reporting, Process and Team Leadership

1. Own payment and treasury reporting and P&L, covering performance, liquidity, provider exposure, fees, FX/crypto costs, chargebacks, reserves, incidents and control exceptions.
2. Build and lead the FinOps team across payments, treasury and reconciliation, including 24/7 coverage where required.
3. Maintain SOPs, approval matrices, business-continuity procedures and cross-functional SLAs, and drive appropriate automation.

4. Represent FinOps in launches and strategic planning, signing off payment readiness, liquidity, reconciliation and financial controls.

    

Requirements

• 7+ years of experience in payments, treasury or financial operations, including leadership experience; online casino, sportsbook, PSP, fintech or crypto-exchange experience is strongly preferred.
• Hands-on knowledge of cards, bank transfers, e-wallets, acquiring, payment orchestration, refunds, chargebacks, settlements and provider reserves.
• Strong crypto operations experience, including custody, hot/cold wallet controls, exchanges, OTC, on/off-ramps, stablecoins and multi-chain liquidity.
• Proven ownership of high-volume reconciliation and transaction-level financial controls.
• Strong commercial experience with PSPs, banks, custodians, exchanges or comparable payment partners.
• Strong data skills; advanced spreadsheet capability and confidence working with APIs, SQL, dashboards or large transaction datasets.
• Working knowledge of AML/KYC, sanctions and fraud controls sufficient to execute decisions and preserve evidence while respecting independent control ownership.

• Fluent English, written and spoken.

   

Preferred Qualifications

1. Prior experience as Head of Payments, Head of Treasury, Head of FinOps or an equivalent role in iGaming.
2. Practical knowledge of crypto custody platforms and wallet infrastructure, including Fireblocks, Copper or BitGo, covering transaction workflows, signing and approval schemes, hot/warm/cold wallet structures, wallet rebalancing, access controls and crypto liquidity management.
3. Working knowledge of blockchain analytics and wallet-screening tools such as Chainalysis or Elliptic, sufficient to interpret screening results, identify transactions requiring escalation and execute authorised holds or releases in accordance with approved Risk and Compliance decisions.
4. Experience across multiple gaming jurisdictions and high-risk merchant banking environments.
5. Experience designing automated reconciliation, payment-monitoring and treasury-control tooling.

6. Strong mathematical, finance or quantitative background.

    

We Offer

• A senior leadership role building the FinOps function from the ground up, with real ownership of payment infrastructure, treasury and financial controls.
• Relocation support where needed.
• Competitive compensation package discussed individually with each candidate.