Jobs at Djinni

Cloudfresh ⛅️ is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Solutions Partner, GitLab Select Partner, Hubspot Platinum Partner, Okta Activate Partner, and Microsoft Partner.

Since 2017, we’ve been specializing in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions. Our products focus on cutting-edge cloud computing, advanced location and mapping, seamless collaboration from anywhere, unparalleled customer service, and innovative DevSecOps.

We are looking for an experienced and proactive GitLab / DevOps Expert to strengthen our team. If you have deep knowledge of GitLab, are fluent in English and Polish, and have experience with DevOps solutions, we invite you to join us!

Requirements

• Experience: Minimum 2+ years of hands-on experience working with GitLab (Self-Managed and/or SaaS) in an engineering, consulting, architect, or similar role.
   
• Deep DevOps Understanding: Proven experience with various DevOps tools and practices (CI/CD, containerization, orchestration, monitoring, infrastructure as code, etc.).
   
• Technical Expertise: Excellent practical knowledge of GitLab functionalities, including CI/CD, Git, Registry, Security Scanning, Kubernetes Integration, and more.
   
• Communication Skills: Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to diverse audiences.
   
• English Proficiency: Fluent in English (Upper-Intermediate and above) is essential for effective communication with GitLab representatives and international clients.
   
• Polish Proficiency: Fluent in Polish (Upper-Intermediate and above) is essential for effective communication with GitLab representatives and international clients.
   
• Proactivity & Analytical Thinking: Ability to independently solve complex problems, quickly learn new technologies, and propose innovative solutions.

Responsibilities

• Pre-sales & Technical Consulting: Conduct technical demonstrations of GitLab, presentations, and consultations for potential clients. Help identify their unique needs and propose optimal GitLab-based solutions.
   
• Architectural Design & Planning: Develop and propose robust architectural solutions based on GitLab for complex client projects.
   
• Technical Support: Provide high-quality technical support and consultation to existing clients on GitLab usage, configuration, and optimization.
   
• Training & Education: Develop and deliver engaging training sessions for client teams on GitLab functionalities and DevOps best practices.
   
• Integration & Migration: Participate in projects involving GitLab integration with other tools and secure data migration for clients.
   
• Technical Documentation: Create clear and comprehensive technical descriptions, case studies, instructions, and other relevant materials.
   
• Sales Team Collaboration: Work closely with the sales department to ensure successful client engagement and a seamless sales process.

Would be a plus

• Prior experience in a client-facing role, including conducting negotiations or technical presentations.
   
• Familiarity with other cloud platforms (AWS, Azure, GCP) and their integration with GitLab.
   
• Relevant DevOps certifications.

Work conditions

• Growth Opportunities: Work with a leading product in the DevOps space and continuously enhance your skills.
   
• Close Collaboration with GitLab: Engage in direct collaboration with GitLab's teams, participating in knowledge sharing, joint events, and staying at the forefront of product development.
   
• Exciting Projects: Participate in diverse and challenging projects for international companies.
   
• Professional Development: Sufficient opportunities for GitLab certification and continuous learning to stay at the forefront of the industry.
   
• Supportive Team: Join a collaborative, professional, and friendly environment where your contributions are valued.
   
• Competitive Salary and performance-based bonuses.
  
  When applying to this position, you consent to the processing of your personal data by CLOUDFRESH for the purposes necessary to conduct the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
  Additionally, you agree that CLOUDFRESH may process your personal data for future recruitment processes. You can withdraw this consent at any time.

Bookimed No. 1 Platform of Medical Tourism since 2014. Our mission is to provide access to advanced medical solutions for everyone: 1511 clinics, 58 medical coordinators, 6356 reviews, and the best service with 24/7 care and support.

We invite you to work as a Sales Representative at Bookimed.

Responsibilities:

• Processing of incoming requests from patients seeking treatment abroad.
• Communicate and interact with patients through various channels (chat/phone/email).

• Working with the CRM system: filling in patient requests to create patient profiles.

   

Mandatory skills:

• English B2 and higher.
• Previous experience in sales.
• Experience with the CRM system.
• Strong communication skills.
• Willingness to communicate with patients outside of working hours.
• Proactivity, a desire to develop both financially and professionally.

Nice to have:

• Medical education/experience/practice.
• Spanish|French B2 and higher.

Benefits:

• Fixed-rate + bonus system, so your earnings are unlimited 🚀
• Remote work with the US timezone.
• Work only with «hot» leads/patients.
• Paid annual leave and sick leave.
• Compensation package.
• Work in a friendly atmosphere within the sales team.
• Onboarding and probation period with constant support from the Manager and Team Lead.

If you are open to new things, goal-oriented, and ready to support and be responsible for our mission to help people worldwide, welcome to Bookimed!

Bookimed is the #1 medical tourism platform since 2014. Our mission is to make advanced medical solutions accessible to everyone: 1,511 clinics, 58 medical coordinators, 6,356 reviews, and 24/7 support.

We are looking for an energetic Sales Manager who is ready to manage the full sales cycle, achieve KPIs, and earn based on results. Medical education is not required — strong communication skills, sales mindset, and result orientation matter most.

Responsibilities:

• Achieve monthly sales targets and financial KPIs.
• Manage the full client journey — from the first inquiry to deal closure.
• Communicate with clients via chat, phone, and email.
• Work with a CRM system: process leads and keep client profiles up to date.
• Collaborate closely with the team and Team Lead to maximize results.

We expect:

• Experience in sales is preferable, but not obligatory.
• English B2 or higher.
• Experience working with CRM systems.
• Strong communication and negotiation skills.
• Empathy and the ability to work with different client types, including emotional or challenging ones.
• Proactivity, strong result orientation, and motivation to grow financially and professionally.
• Flexibility to contact clients outside standard working hours when needed.

Nice to have:

• Other languages like Spanish, French, and German.
• Medical background.

We offer:

• Fixed salary starting from 500 USD + bonus system — uncapped income.
• Remote work with a flexible schedule.
• Work with hot leads only.
• Structured onboarding and ongoing support from a Team Lead and the team.
• Clear opportunities for professional and financial growth.

If you’re ready to sell, achieve results, and earn based on your performance, Bookimed is waiting for you!

Hi there! We’re Softsich 👋 
A young, ambitious, and fast-growing company creating innovative digital products.
We’re looking for a VIP Account Manager Team Lead who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.

Your key responsibilities will include:

• Lead and manage a team of VIP Account Managers, including performance tracking and workload distribution
• Drive revenue growth across the VIP client portfolio (NGR, ARPU, LTV, etc.)
• Monitor and optimize retention strategies, identifying churn risks and growth opportunities
• Oversee bonus budget allocation and ensure cost efficiency
• Conduct regular analysis of client portfolios and form actionable insights
• Ensure high-quality premium client experience and handle escalations
• Maintain discipline and transparency in CRM usage and task execution
• Build and manage a reporting framework (daily/weekly performance, risks, action plans)
• Collaborate cross-functionally with CRM, Payments, BI, Product and Support teams
• Personally manage relationships with high-value clients when needed

It’s a match if you have:

• 1+ year of experience in a Team Lead role (Account Management, Retention, or related customer-facing functions)
• Proven experience in managing or mentoring a team
• Strong understanding of revenue and retention metrics (ARPU, LTV, churn, bonus cost, etc.)
• Hands-on experience with CRM systems, admin panels, and customer communication tools
• Analytical mindset: ability to identify patterns, root causes, and growth opportunities
• Experience working with client portfolios and performance analysis
• Strong decision-making skills, especially under pressure
• Ability to balance business goals with team management
• Fluency in Ukrainian or Russian for internal team communication 
• Upper-Intermediate (B2+) English

Would be an advantage:

• Experience in managing multi-brand or multi-geo client portfolios
• Background in process optimization or automation initiatives
• Experience in preparation of digital reports or improving operational workflows
• Strong cross-team collaboration experience
• Additional languages (Spanish, French, German)

What we offer:

• Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
• A friendly team where it’s easy to ask questions, learn, and be yourself.
• Coverage of expenses for professional events.
• Birthday greetings, team buildings, and plenty of real teamwork.

• Zero support or cooperation with the aggressor country or any related businesses.

   

If this approach resonates with you — feel free to apply 🚀

Location: Remote

Employment: Service Agreement (Full-time)

Reports to: CEO

From merchant onboarding to bank integrations, from PSP partnerships to payment infrastructure - this is where fintech operations meet global payments.

To build and expand this infrastructure, we are looking for a BizDev Manager (Banking & PSP Partnerships) who understands how payment companies establish relationships with banks, EMIs, and PSPs - and can lead partnership development and onboarding processes across multiple jurisdictions.

This role sits at the intersection of business development, banking partnerships, and payment infrastructure setup.

Your Mission

Build and manage the network of banking and PSP partnerships required for operating a high-risk payment infrastructure.

You will be responsible for identifying payment partners, leading onboarding with banks and EMIs, and ensuring that the company has the operational accounts, acquiring setups, and payment capabilities required to serve global merchants.

What You Will Do

Banking & PSP Partnerships

• Identify and establish partnerships with banks, EMIs, acquiring partners, and PSPs
• Evaluate payment providers and payment solutions suitable for merchant needs
• Build long-term relationships with payment partners across multiple jurisdictions
• Support expansion of the company’s payment infrastructure across new markets

Onboarding & Account Setup

• Manage end-to-end onboarding with banks, EMIs, and PSPs
• Prepare and submit onboarding packages and documentation
•  Coordinate due diligence processes with financial institutions
• Open and maintain: operational accounts, merchant acquiring accounts, MID / payment processing setups

Documentation & Compliance Preparation

• Prepare and structure full KYC / AML / Due Diligence documentation packages
•  Build corporate documentation including: Shareholder / UBO structures, Source of funds explanations, Corporate documentation packages

Payment Infrastructure Coordination

• Work closely with Finance, Compliance, and Operations teams to ensure smooth integration of payment providers
• Support implementation of new payment methods and acquiring channels

• Monitor onboarding timelines and partner activation

   

Ideal Candidate Profile

• Experience: Proven bank / EMI onboarding experience for fintech, PSP, or payment companies.
• Industry Knowledge: Fintech / PSP / High-Risk Merchants.
• Background: Experience working with European banks and EMIs. High-risk industries exposure is a strong plus.
• Skills:
  • Detail-oriented and structured.
  • Strong documentation & compliance mindset.
  • Confident communicator with banks and risk teams.
  • Able to manage multiple entities and deadlines at once.
• Languages: English (B2+), Russian (preferred).
• Mindset: Ambitious, adaptable, and comfortable in fast-changing, high-risk environments.

Why Us?

• Stability: Official employment & reliable compensation
• Flexibility: Remote or hybrid work with flexible hours.
• Growth: Career advancement and leadership opportunities.
• Exposure: European and international banking partners.
• Impact: Without you, accounts don’t open and payments don’t start.
• Ownership: You control the entire onboarding process, not just paperwork.

Location: Remote
Employment: Service Agreement (Full-time)
Reports to: CEO / Head of Payments

From first contact with banks to fully operational payment flows - this is where onboarding meets real payment infrastructure.

Within our fintech holding, we are building and scaling a payment ecosystem for high-risk industries. This role is critical: without onboarding, there are no accounts, no acquiring, and no payment flows.

We are looking for an Onboarding Manager who can take full ownership of the bank and EMI onboarding process - from identifying the right partners to launching fully operational payment setups.

Your Mission

Own and drive the full onboarding lifecycle for group companies and clients - from selecting the right banking and payment solutions to successfully opening accounts, setting up acquiring, and ensuring payment operations go live.

You will act as the key driver between business needs and financial institutions, making sure that every entity gets the accounts and infrastructure required to operate globally.

What You Will Do

Onboarding & Account Setup

• Manage end-to-end onboarding with banks, EMIs, PSPs, and acquiring partners
• Identify and evaluate payment solutions aligned with client and business needs
• Open and maintain:
  • Operational accounts
  • Safeguarding / settlement accounts
    MID / acquiring & payment processing setups

Documentation & Compliance

• Prepare, structure, and submit full KYC / AML / Due Diligence packages
• Build complete corporate documentation:
  • UBO / shareholder structures
  • Source of funds explanations
  • Corporate profiles and supporting documents
• Draft clear business descriptions and transaction flow narratives for banks
• Respond to EDD requests and compliance follow-ups

High-Risk & Complex Cases

• Work with high-risk verticals: crypto, iGaming, forex, adult, marketplaces, cross-border PSPs
• Manage rejections, re-submissions, and escalations with financial institutions
• Navigate risk reviews and onboarding committees

Process Ownership

• Join onboarding calls with banks and partners
• Track onboarding pipelines across multiple entities and jurisdictions
• Ensure timelines are met and onboarding moves forward without bottlenecks
   

Ideal Candidate Profile

Experience:
Proven experience in bank / EMI onboarding within fintech, PSP, or payment companies

Industry Knowledge:
Fintech, PSPs, payment infrastructure, high-risk merchants

Background:
Hands-on experience working with European banks and EMIs
Experience with high-risk verticals is a strong advantage

Skills:

• Strong attention to detail and structured approach
• Deep understanding of KYC / AML and compliance requirements
• Confident communication with banks, compliance, and risk teams
• Ability to manage multiple entities, jurisdictions, and deadlines simultaneously

Languages:
English (B2+), Russian (preferred)

Mindset:
Ownership-driven, adaptable, and comfortable working in fast-paced, high-risk environments

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote work with flexible hours
• Growth: Career progression and opportunity to build processes from scratch
•  Exposure: Work with European and global banking partners
• Impact: Without you, accounts don’t open and payments don’t start
• Ownership: You own the full onboarding cycle - not just documentationng M

We are looking for a senior full-stack engineer with proven experience in AI-powered document workflows.

Requirements

• 5+ years of software development experience
• Hands-on experience building production-grade AI document pipelines — not just LLM API integration, but full pipeline design and reliability
• Comfortable working with legal/commercial document structures — contracts, agreements, leases — at a level where no explanation of the basics is needed
• Experience with PDF processing: extraction, parsing, classification at scale
• Comfortable in fast-moving, small-team environments with high autonomy

• Familiarity with AI-assisted development tools (Claude Code, Cursor, or similar)

   

• Nice to Have
  Direct experience in real estate tech or legal tech products
  E-signature or document execution workflow experience
  Background in deal or transaction management platforms

Key Responsibilities

• Build AI pipelines to ingest and process document knowledge bases (regulations, contract templates, legal frameworks) and generate structured rules and logic
• Develop document understanding features: summarization, classification, party identification, payment terms, key dates, and required actions from uploaded PDFs
• Implement document state analysis — execution status detection, document categorization, follow-up identification
• Contribute across the deal intelligence stack: contract creation, e-signing workflows, payment triggers, file management, and compliance tracking
• Work autonomously and communicate proactively — own features end-to-end

Required Tech Stack

• Next.js / React — primary framework (frontend and API)
• Supabase — database and authentication
• Vercel — deployment infrastructure
• Claude API (Anthropic) — AI layer; strong prompt engineering skills required
• TypeScript — used throughout the codebase

We are looking for a senior full-stack engineer with proven experience in AI-powered document workflows.

Requirements

• 5+ years of software development experience
• Hands-on experience building production-grade AI document pipelines — not just LLM API integration, but full pipeline design and reliability
• Comfortable working with legal/commercial document structures — contracts, agreements, leases — at a level where no explanation of the basics is needed
• Experience with PDF processing: extraction, parsing, classification at scale
• Comfortable in fast-moving, small-team environments with high autonomy

• Familiarity with AI-assisted development tools (Claude Code, Cursor, or similar)

   

• Nice to Have
  Direct experience in real estate tech or legal tech products
  E-signature or document execution workflow experience
  Background in deal or transaction management platforms

Key Responsibilities

• Build AI pipelines to ingest and process document knowledge bases (regulations, contract templates, legal frameworks) and generate structured rules and logic
• Develop document understanding features: summarization, classification, party identification, payment terms, key dates, and required actions from uploaded PDFs
• Implement document state analysis — execution status detection, document categorization, follow-up identification
• Contribute across the deal intelligence stack: contract creation, e-signing workflows, payment triggers, file management, and compliance tracking
• Work autonomously and communicate proactively — own features end-to-end

Required Tech Stack

• Next.js / React — primary framework (frontend and API)
• Supabase — database and authentication
• Vercel — deployment infrastructure
• Claude API (Anthropic) — AI layer; strong prompt engineering skills required
• TypeScript — used throughout the codebase

Ready to work on cutting-edge solutions in the telecom domain? We are looking for a Junior Full Stack Developer to join our team and contribute to a high-impact project in data management and system integration.

CUSTOMER
Our customer is a global leader in Information and Communication Technology (ICT), serving telecom service providers worldwide. They deliver innovative products and services for mobile and fixed communication networks, radio systems, and transmission infrastructure. Recognized for driving innovation in connectivity, the company enables next-generation communication solutions and operates in over 100 countries.

PROJECT
The team will work on a Product Information Service — a scalable, cloud-native system designed to manage product-related data and enable integration across multiple systems. The solution focuses on data management, APIs, and system integration, ensuring reliable and efficient information flow between platforms.

Key Technologies: Python, React, PostgreSQL, Node.js

RESPONSIBILITIES:

• Develop and support backend and frontend parts of the Product Information Service
• Implement REST APIs and help integrate them with other systems
• Work with PostgreSQL databases (design and basic maintenance)
• Build simple and responsive user interfaces using React
• Write unit and basic end-to-end tests to support code quality
• Take part in code reviews and follow team development practices
• Create and maintain technical documentation
• Collaborate with the customer via conference calls and meetings

• Engage in SAFe Agile ceremonies including estimation, grooming, and planning sessions

   

REQUIREMENTS:

• 1.5+ years of professional software development experience using Python
• Experience in implementing RESTful APIs and contributing to their design
• Hands-on experience with PostgreSQL
• Strong skills in React for building responsive UIs
• Understanding of backend system design principles

• Intermediate level of English or higher

   

WILL BE A PLUS:

• Experience with Node.js

   

PERSONAL PROFILE:

• Strong problem-solving skills and attention to detail
• Ability to work collaboratively in a distributed team environment
• Proactive communication and willingness to engage with stakeholders
• Adaptability to changing requirements and priorities

Location: Remote

Schedule: 2/2
 

From transaction monitoring and incident response to merchant support and payment flow control - this is where support meets real-time fintech operations.

We are building a new payment company focused on iGaming and other high-risk industries.
The company provides full-scale payment infrastructure for merchants operating in complex markets: processing, multi-PSP routing, settlements, and global payment orchestration.

To ensure system stability 24/7, we are looking for a Technical Support Specialist (L1–L2) who can operate across both day and night shifts - monitoring, reacting, and resolving issues in real time while keeping payment flows stable and merchants fully supported across multiple GEOs.

Your Mission

Ensure uninterrupted operation of payment infrastructure during both day and night shifts by monitoring systems, responding to incidents, and supporting merchants with speed, precision, and ownership.

What You Will Do

Monitoring & Incident Response

• Monitor payment systems, gateways, and infrastructure (Grafana, internal tools, alerts)
• Detect incidents, anomalies, and performance issues in real time
• Perform initial diagnostics and troubleshooting
• Escalate complex issues when needed

Merchant Support & Communication

• Handle merchant requests via HelpDesk, Telegram, and email
• Provide clear, structured, and timely responses
• Support merchants with operational and technical issues
• Maintain high-quality communication under time pressure

Payment Flow Control

• Monitor transaction statuses, routing, and processing flows
• Track payment behavior across PSPs and internal systems
• Identify inconsistencies, delays, or failures in payment processing
• Ensure smooth execution of payment operations

Technical Checks & Operations

• Validate API requests, responses, and logs
• Perform basic technical checks and issue verification
• Execute operational tasks: creating entities, configuring routes, managing limits and statuses
• Work with internal systems and dashboards

System Improvements & Knowledge Base

• Participate in testing new features and system updates
• Document incidents, solutions, and edge cases
• Maintain internal knowledge base

• Contribute to process improvements within the support function

   

Ideal Candidate Profile

Experience & Background

• 2–3+ years in technical support / monitoring / operations
• Experience in fintech, payments, or high-load systems is a strong advantage
• Understanding of merchant support processes

Technical Skills

• Basic understanding of payment systems and transaction flows
• Experience with APIs, JSON, logs
• Ability to troubleshoot using metrics and monitoring tools
• Familiarity with HelpDesk systems, Slack / Telegram
• English — ability to read technical documentation

Soft Skills

• High attention to detail and responsibility
• Stress resistance and ability to work in real-time environments
• Fast reaction and decision-making
• Structured communication
• Proactive, hands-on approach
• Readiness to work both day and night shifts

Why Join Us?

• Work inside real-time payment infrastructure in high-risk fintech
• Direct impact on critical payment operations and merchant success
• Opportunity to build and shape the support function in a new company
• Exposure to complex payment systems, PSP integrations, and global flows
• Fast-growing international environment with strong technical leadership
• Clear growth path within Support / Operations (L2 → L3 → Ops / Product / Payments)
• High level of ownership and real influence on processes and decisions

On behalf of our client, we are looking for a Senior Drupal / PHP Developer

Responsibilities:

- Develop and maintain Drupal-based websites and resident portals.

- Create bespoke Drupal modules and implement existing modules.

- Integrate Drupal systems with third-party services.

- Own full streams of work, including entire resident portals.

- Collaborate with project managers, customer success teams, developers, and occasionally clients.

- Follow best coding practices, documentation standards, code reviews, and testing (unit and integration).

- Contribute to resilient, maintainable, and high-quality software delivery.

Requirements:

- 5+ years of commercial PHP experience.

- 3+ years of hands-on experience with Drupal.

- 1+ year of experience with Laravel or Symfony.

- Experience creating custom Drupal modules and custom templates.

- Strong SQL and JavaScript skills.

- Experience with testing frameworks.

- Experience using Git and version control systems.

- Comfortable working with command line tools.

- Experience working with macOS or Linux systems.

- Upper - Intermediate or higher level of English

- Self-starter with ownership mindset and attention to detail.

Company offers:

- Long-term employment with possibilities for professional growth

- Fully remote work

- Reasonably flexible schedule

- 15 days of paid vacation

- Regular performance reviews

Are you someone who genuinely enjoys connecting with people, building communities, and driving growth?

We’re looking for a Bilingual Community & Business Development Associate to help us grow and support The LifeDAO (TLD) community 🌍

This role is perfect for someone who thrives at the intersection of community engagement, customer experience, and business development - someone who doesn’t just respond, but connects, builds, and creates impact.

👉 Full-time | Remote
👉 Preferred: Female candidates

🌱 What You’ll Do

💬 Community Engagement & Support

• Be the go-to person for our members across WhatsApp, Circle, LinkedIn, X, and email
• Provide timely, accurate, and empathetic support
• Build strong, meaningful relationships within the community
• Guide and onboard new members (yes, you’ll host sessions too!)
• Help maintain a safe, respectful, and engaging space

📈 Business Development & Growth

• Identify and connect with potential members, partners, and collaborators
• Support lead generation and conversion through community interactions
• Contribute to growth strategies and expansion initiatives
• Share insights from the community to improve our platform and experience

⚙️ Engagement & Operations

• Support events, webinars, and community activities
• Work closely with the Community Manager on daily initiatives
• Track trends, feedback, and growth opportunities

🎯 What We’re Looking For

• Fluent in English & French (Arabic is a strong plus!)
• Experience in Customer Support, Community Management, Sales, or Business Development
• Strong communication and relationship-building skills
• Comfortable engaging across digital platforms
• Confident, proactive, and people-oriented
• Empathetic, patient, and solution-driven
• Comfortable being recorded and featured in community/social content
• Thrives in a remote, multicultural environment

✨ Nice to Have

• Experience in Web3, DAO, fintech, or startups
• Familiarity with digital communities or decentralized platforms
• Experience supporting global users
• Knowledge of CRM or ticketing tools

🌍 Why Join Us?

At Takadao, we’re on a mission to redefine financial systems by building transparent, community-driven Web3 alternatives to traditional banking and insurance.

We’re a diverse, global team working on something ambitious — bridging shariah-compliant finance with blockchain technology to empower underserved communities.

If you’re looking for a role that’s meaningful, dynamic, and growth-driven, this might be for you.

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

• Upper-Intermediate (B2) spoken and writing English
• 1+ year of experience in Customer Support/Customer Care
• Ability to resolve challenging situations and focus on the client's needs
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally 
• High attention to detail
• Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

We offer:

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

SnoopGame QA is in search of a Trainee QA. We specialize in manual game testing services, catering to publishers and developers worldwide.

Over the past decade, we've meticulously tested more than 1500 games spanning various genres, from Hyper Casual to AAA. Presently, we proudly stand as Ukraine's foremost company, equipped with remarkable achievements and the proficiency to conduct diverse manual testing across multiple platforms.

Our core mission is to deliver game QA precisely tailored to meet the standards necessary to ensure the quality of games that are accessible to all. Our objective is to contribute to a gaming world that is more enjoyable and accessible for everyone.

Responsibilities:
— Plan testing and compile test documentation.
— Participate in the testing process at all stages of development.
— Communicate with individuals involved in the development process.
— Verify corrected defects.
— Prepare error reports and more.

Required Skills:
— English proficiency: at least B2.
— Understanding of modern gaming applications.
— Knowledge of testing theory.
— Ability to write test documentation.
— A rich gaming experience in various genres.
— Desire to develop in game development testing with the best experts in this field.

We offer:
— Working hours: 10:00 AM to 7:00 PM (including 1-hour lunch break).
— Paid vacation: 20 workdays per year, 10 sick days per year.
— Gradual salary increase to $800 over 1.5 years, with a review after 6 months.
— Using Confluence, Slack, and Trello for smooth communication and collaboration.
— English lessons with a native speaker and interactive sessions (exercises, quizzes, games).
— Performance reviews and rewards based on contributions.
— Corporate sessions with a psychologist, including 1-on-1 meetings and open feedback culture.
— Equipment provided.
— Public holidays are day off.
— Team-building events and corporate activities.
— A friendly team of gaming and tech enthusiasts.

If you want to start your journey as a Game QA, send us your CV and cover letter.