Jobs at Djinni

We are an international fintech company specializing in the online lending market, and we are looking for a Supervisor of Contact Center to lead our team of operators, ensure KPI achievement, and contribute to the development of our people and processes.
 

We are looking for a candidate with experience in team management and sales, strong analytical skills, leadership abilities, and a results-oriented mindset. In this role, you will not only monitor performance indicators but also identify opportunities for improvement, analyze team results, and help operators reach their full potential.
 

What We Offer

• Competitive salary with opportunities for growth based on team performance and KPI achievement.
• A transparent incentive system based on performance indicators.
• 100% remote work from any location.
• An opportunity to work in an international fintech company.
• The ability to directly influence processes, scripts, training, motivation, and team organization.
• Direct communication with department management and a fast decision-making process.
• Opportunities for professional development and career growth into more senior positions.
• An environment where the supervisor not only monitors results but also develops and motivates people.
   

Your Responsibilities

• Manage and coordinate the team of operators, including task allocation, discipline monitoring, motivation, and performance evaluation.
• Monitor individual and team KPI achievement.
• Listen to calls and ensure compliance with scripts and communication standards.
• Provide regular and constructive feedback to operators.
• Conduct individual coaching sessions and short training sessions for the team.
• Train new operators and develop the skills of existing team members.
• Analyze team performance and identify the reasons for deviations from targets.
• Organize workloads, tasks, and operator shifts.
• Handle complex customer situations and resolve escalations.
• Prepare reports on team performance and results.
• Collaborate with other departments to resolve operational issues and improve processes.
   

Requirements

• Mandatory sales experience, preferably in telephone sales, contact center operations, or commercial management.
• At least 1 year of experience in a contact center, sales, or customer service.
• Previous experience managing teams as a Supervisor, Team Leader, or Senior Operator.
• Spanish proficiency at a minimum B2 level, required for listening to calls, evaluating operator communication, and managing a Spanish-speaking team.
• English proficiency at a minimum B1 level for internal communication and working in an international environment.
• Knowledge of key contact center performance indicators and experience working with KPIs.
• Proficiency in Excel and Google Sheets.
• Ability to analyze results, identify problems, and suggest solutions.
• Strong communication, leadership, and organizational skills.
• A high level of responsibility and the ability to work under pressure and make decisions.
• Ability to provide constructive feedback and support team members' development.
   

It Would Be an Advantage

• Experience in fintech, microcredit, or banking.
• Experience conducting training sessions and coaching.
• Knowledge of motivation and incentive systems for sales teams.
• Experience managing large customer portfolios.
• Knowledge of indicators such as SLA, conversion rate, service quality, and operator productivity.
   

Recruitment Process

1. HR interview.
2. Interview with the department manager.
3. A short technical assessment.
    

If you have sales experience, know how to lead teams, and are motivated by achieving results, developing people, and improving processes, we would be happy to hear from you!

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
 

Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
 

📅 Your daily adventures include:

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
• Verify players and review relevant account, transaction, and communication history;
• Categorize and prioritize inquiries according to established procedures;
• Resolve standard player inquiries independently within your area of responsibility;
• Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
• Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
• Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
• Apply account restrictions or other actions when authorized by established procedures;
• Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
• Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
• Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
• Protect players’ personal, financial, and account information;
• Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
• Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
• Participate in training, quality reviews, and coaching sessions.

🧭 What makes you a great match:

• Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
• English proficiency at B1-B2 level;
• Strong written communication and customer service skills;
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
• Ability to follow procedures, decision trees, and escalation rules;
• Strong attention to detail and ability to handle several conversations simultaneously;
• Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
• High level of responsibility, discipline, and ownership;
• Willingness to work 12-hour day and night shifts, including weekends and public holidays.

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

We are looking for UI/UX Designer – Public Digital Services. You'll design user-friendly, accessible digital services, from user research to tested prototypes, working closely with product owners and frontend developers.

Location: Finland · mainly remote, flexible arrangements

Start: ASAP

Seniority: mid-level / experienced 

Language: good Finnish (required)

About the client. 

A Finnish software consultancy designs digital services for public-sector clients (services for government agencies, citizens and businesses), as well as private-sector clients.

What you'll do

• Design UI and UX for digital services and improve the user experience
• Research user needs and run user studies
• Design interfaces, user flows and information architecture
• Build wireframes and interactive prototypes
• Plan, run and analyse usability tests
• Design accessible, user-friendly interfaces
• Use design systems and shared UI components
• Work with product owners, frontend developers and other specialists

What you bring

• Several years as a UI/UX designer or in a similar role
• Strong experience designing interfaces and user experiences for digital services
• Figma or a similar tool
• User research, service journeys and usability testing
• Prototyping and wireframing
• Understanding of WCAG accessibility requirements
• Good Finnish

Nice to have: designing digital public services, large e-service systems, design systems, service design or customer experience work, and experience in agile teams.

We are looking for ServiceNow ITSM Product Owner. 

Details: 

• Start: ASAP
• End: 31.12.2026, extension possible
• Workload: full-time
• Location: remote, with occasional on-site travel; EU-based nearshore candidates preferred
• Language: English; German is a plus
• Rate: please share your expected hourly rate

About the project

A company in the telecommunications sector is enhancing its live ServiceNow platform and needs an experienced Product Owner to drive new features. The work starts with ITSM. You’ll guide the client’s internal Product Owner, the technical teams and the integration partner, and you’ll mentor a junior Product Owner.

What you’ll do

• Lead the definition and delivery of new features and platform enhancements, starting with ITSM
• Advise the internal Product Owner and technical teams on backlog prioritisation
• Shape end-to-end processes and integrations, including ServiceNow–Jira handovers from L1/L2 support to L3 development
• Turn business and operational needs into clear epics, user stories and acceptance criteria
• Guide the integration partner’s work, especially on service assurance capabilities
• Mentor the junior Product Owner and share your knowledge

What you bring

• Extensive hands-on experience as a Product Owner for ServiceNow ITSM, with a track record of enhancements on a live platform
• Deep practical knowledge of Incident, Problem, Change and Request Management, and how these are set up and connected in ServiceNow
• Confidence to challenge requirements and proposed solutions, use standard ServiceNow features where possible, and steer teams towards maintainable solutions
• Strong experience writing user stories from operational needs, managing priorities and validating delivered work
• Solid understanding of service assurance and L1/L2/L3 support processes
• Experience managing system integrators and coaching less experienced Product Owners
• Telecommunications experience is a strong advantage

United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

About your role:
We are looking for a Marketing Motion Designer. Your creativity will have a direct impact on millions of users worldwide. In this role, you won’t get stuck in endless approval chains, instead, you will move fast, experiment boldly, and see your ideas directly shaping campaign results. This is a chance to grow as a designer inside a strong IT company whose products are already among the leaders in the industry. Here, your ambition and ownership mindset are what drive real influence!

In this role, you will

• Develop digital creatives for advertising (video and static) across Snapchat, Meta, TikTok, YouTube, and more
• Research and analyze competitor creatives, trends, and best practices
• Scale creative production with AI without compromising on quality
• Continuously improve processes and expand the team’s creative toolkit
• Grow in design and marketing creativity through hands-on practice
• Proactively suggest new formats, ideas, and visual solutions

It’s all about you

• 1–2 years in digital design (preferably within a performance/marketing team)
• Confident proficiency in Adobe After Effects, Figma, CapCut, Photoshop/Illustrator (preferred), and AI tools
• Strong knowledge of composition, typography, color, and visual hierarchy
• Ability to analyze market and competitors, adapting creatives to trends
• Experience working with social media creatives; knowledge of Snapchat, Meta, TikTok, and Google Ads guidelines
• Have hands-on experience with AI Skills & Tools: Higgsfield, Magnific, ElevenLabs, Claude, and other generative technologies
• English: B1  level or higher — for briefs, terminology, and communication
• Flexibility, result orientation, and aspiration for excellence

Would be a plus

• Experience creating top-performing ad creatives that scaled campaigns
• Ability to quickly generate and adapt ideas to new formats
• Experience with UGC/influencer formats or generative content (AI, templates, etc.)

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
• AI is an integral part of our work culture. We invest in modern AI tools, equip our teams with the skills to use them effectively, and foster an environment where technology helps people achieve better results faster
   

Hiring process

• Intro call
• Test task
• Technical interview
• Final interview
• Reference check
• Offer

We are seeking a highly skilled Regular Web Graphics Developer to join our team in the oil and gas industry. The ideal candidate will have extensive experience in developing advanced web-based visualizations and a deep understanding of industry standards. This role requires proficiency in WebGL and Three.js, along with a strong grasp of the graphics rendering pipeline. Experience with Unity or VR is a plus. Additionally, the candidate should possess general cloud development skills and backend expertise, including microservices architecture and experience with AWS and Azure.

• Responsibilities:

  • Design, develop, and maintain interactive web-based visualization tools for oil and gas data.
  • Implement advanced graphics rendering techniques using Angular, TypeScript, Three.js
  • Collaborate with geologists, engineers, and other stakeholders to understand visualization requirements and deliver effective solutions.
  • Ensure visualizations are optimized for performance and scalability.
  • Stay up-to-date with industry standards and best practices in web visualization and graphics rendering.
  • Integrate visualization tools with existing data management systems and workflows.
  • Develop and maintain backend services using microservices architecture.
  • Utilize cloud platforms such as AWS and Azure for deployment and management of visualization tools.
  • Provide technical guidance and mentorship to junior developers.

   

• Mandatory Skills Description:

  • 3+ years in Graphics development, with a strong emphasis on web-based Visualization applications and tools.
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Strong proficiency in Angular, TypeScript and WebGL, Three.js
  • In-depth knowledge of the graphics rendering pipeline.
  • Experience with backend development and microservices architecture.
  • Proficiency in cloud platforms such as AWS or Azure.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • Ability to work independently and as part of a team.

   

• Nice-to-Have Skills Description:

  • Proven experience in web-based visualization development, particularly in the oil and gas industry.
  • Familiarity with AI

   

• Languages:
  • English: B2 Upper Intermediate

About the Product & Team

Our client is an innovative, fast-growing tech startup developing a next-generation AI agent for autonomous browser and web workflow automation for businesses across the US.

• This is a highly complex, new area of software engineering, and we are looking for a Product Manager to own the product's trajectory.

You will join a lean, engineering-driven team where your work directly shapes the core AI product, solves real-world customer automation challenges, and drives adoption of agentic AI systems.

Role Overview

We are seeking a stellar, proactive Product Manager to drive the product roadmap, user adoption, and enterprise integrations for this autonomous AI agent platform. In this role, you will sit at the intersection of high-level product strategy, customer-facing discovery, and deeply technical execution.

You will collaborate closely with the founders, CTO, and engineering team to translate complex technical systems—LLM inference, runtime error recovery, and dynamic DOM automation—into seamless enterprise customer workflows. The bar for this role is high for both product sense and English communication.

Key Responsibilities

• Product Strategy & Roadmap: Define, prioritize, and execute feature delivery across core AI agent capabilities, workflow visualization, and enterprise connector ecosystems.
• Customer Discovery: Conduct deep-dive discovery sessions, interviews, and feedback loops with US enterprise clients to identify friction points and translate them into high-impact product features.
• Technical Translation: Partner directly with engineering to turn ambiguous business workflows into crystal-clear product specifications, accounting for complex edge cases.
• Onboarding & Adoption: Optimize client onboarding from initial setup to production rollout, ensuring a frictionless, self-serve experience for non-technical stakeholders.
• Product Metrics: Monitor agent execution telemetry, conversion rates, and integration stability to continuously reduce time-to-value for new client deployments.

Requirements

• Communication: Stellar C1–C2 / Fluent English with confident verbal presentation skills and comfort leading deep-dive discovery calls with US clients.
• Product Experience: Proven track record as a PM in B2B SaaS, developer tools, RPA, or workflow automation platforms.
• Technical Acumen: Understanding of technical concepts (APIs, DOM, web fundamentals, LLMs) to effectively communicate and negotiate with engineering teams.
• Autonomy & Ownership: Ability to operate independently and make tactical decisions in a fast-paced, engineering-driven environment.
• AI Tooling: Active daily use of AI-native tools for spec writing, data analysis, and product ideation.

Nice to Have

• Experience in the InsureTech domain
• Background in fast-paced venture-backed startup environments.
• Experience with browser automation frameworks (Playwright, Puppeteer) or data infrastructure.
• Familiarity with LLM function calling, structured outputs, or agentic workflows.

We Offer

• A fast-paced, highly professional, international team environment with a flat structure and rapid decision-making.
• Competitive compensation and bonus packages commensurate with your background and product portfolio.
• Flexible, remote-first workflow optimized for seamless global alignment.
• Medical Insurance in Ukraine and a Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leave, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

Project - 
​Developing the application for working with laboratory equipment. Work within the client's team, and full participation in the team means high level of responsibility and initiative.

Responsibilities

• Design, develop, and maintain cloud-based using Microsoft .NET and C#.
• Collaborate closely with a multi-disciplinary, international team to deliver high-quality software solutions.
• Ensure adherence to clean code principles and contribute to elegant and pragmatic software designs.
• Participate in all stages of the software development lifecycle, including requirement analysis, architecture design, coding, testing, and deployment.
• Lead or contribute to the implementation of new features, enhancements, and bug fixes.
• Work with Docker, Kubernetes, or similar containerization tools to deploy scalable applications (experience in these technologies is a plus).
• Collaborate in a multi-site setup, ensuring smooth communication and alignment across teams.

Requirements

• Bachelor or Master Degree in Electrical Engineering, Computer Science, or equivalent
• Excellent programming skills in Microsoft .NET / C#.
  Knowledge about Blazor or Javascript is a plus.
• A passion for clean code and pragmatic, elegant design
• At least five years and in best case 10 years plus of professional experience engineering cloud or web solutions.
  Knowledge in Kubernetes, Docker or testing frameworks is a plus.
• Fluent in English to work comfortably in an international environment.
• Quality mindset and at least 3 years of experience in bigger SW development teams (>= 10 people)
• Ideally, experience working in a multi-site teams setup

We're hiring a Senior Data Engineer / Data Analyst to own our data end to end: the pipelines into ClickHouse and BigQuery, our migration to ClickHouse, and the analytics supporting our social casino and mystery-box ecommerce businesses.

About the Company

We develop social casino games and mystery-box ecommerce applications for web and mobile. Our social casino products operate on a virtual-coin economy with live ops, missions, and promotions. We are also developing mystery-box ecommerce brands where customers purchase boxes containing real physical products.

Data drives our product decisions: which players and buyers to acquire, which promotions to run, and how to keep each economy healthy. You'll be responsible for making that data reliable and turning it into actionable insights.

What You'll Do

Build and Run the Pipelines

• Own ingestion into ClickHouse and BigQuery from PostgreSQL and MongoDB change-data-capture, client and server events, payment providers, and AppsFlyer.
• Run and extend the Airflow DAGs that build our bronze, silver, and gold layers. Make every job idempotent, backfillable, and monitored.
• Add freshness and quality checks, and alert when a table is late or wrong.
• Make ClickHouse our main analytics warehouse in place of BigQuery, starting with our mystery-box products.
• Design ClickHouse schemas, sort keys, materialized views, and retention for events, orders, and wallet data.
• Migrate pipelines, models, and dashboards, and run both warehouses side by side until the numbers match.
• Keep BigQuery reliable and cost-controlled while the social casino products still run on it.

Build the Business Analytics

• Maintain the KPI layer leadership uses to run the company: DAU, revenue, retention, LTV, ROAS, and economy health.
• Move reporting off Tableau and older analytics tools onto our own AI dashboards, built in-house on the tables you create.
• Answer ad hoc questions for product, live ops, marketing, and finance.
• Design A/B tests and promotion experiments, and interpret their results accurately.

Work with the Product Teams

• Agree on event schemas and tracking with backend and client engineers before a feature ships.
• Define metrics consistently and document every table so all teams and AI dashboards report the same numbers.

Questions You'll Answer

These are examples of the questions you'll own, from the pipeline to the answer.

Social Casino

• Which acquisition sources pay back, and by which day?
• How do missions, promotions, and coinback change retention and spend?
• Is the virtual-coin economy inflating?
• Where do new players drop off in their first session?

Mystery-Box Ecommerce

• Which boxes convert from view to purchase, and why?
• How does the value of the products received compare with box prices across different tiers?
• Do referrals and promotions bring repeat buyers or one-time discount hunters?
• Which countries and devices grow fastest?

Company

• What is one revenue and margin view across all products for the CEO and CFO?
• Which metrics should every team report the same way?

Our Data Stack

• Sources: PostgreSQL (transactions, wallets, payments), MongoDB (missions, segmentation, analytics projections), client and server events, AppsFlyer.
• Ingestion: Change-data-capture mirrors of PostgreSQL and MongoDB into ClickHouse and BigQuery; Airflow for scheduled jobs.
• Main Warehouse: ClickHouse, replacing BigQuery, with mystery-box products moving first. It also holds our telemetry through OpenTelemetry (ClickStack).
• Legacy Warehouse: BigQuery, organized in bronze, silver, gold, and semantic layers until the migration is complete.
• Cloud: Google Cloud and AWS.
• Products: TypeScript backends, React web apps, native mobile apps.
• Dashboards: In-house AI dashboards built on ClickHouse and BigQuery tables, replacing Tableau and older analytics tools.

What You Bring

• 6+ years of experience in data engineering, analytics engineering, or a data analyst role where you built and owned production pipelines.
• Expert SQL, including window functions, cohort queries, and query-plan tuning.
• Production ClickHouse: MergeTree table engines, sort keys, materialized views, and TTLs. Having led a warehouse migration is a strong plus.
• Production experience with BigQuery: partitioning, clustering, scheduled jobs, and cost control.
• Python for pipelines, and an orchestrator such as Airflow. dbt or a similar modeling tool is a plus.
• Change-data-capture or event streaming from operational databases (for example, Datastream, Debezium, Pub/Sub, or Kafka).
• Data modeling you can defend: layered or dimensional models, slowly changing dimensions, safe backfills.
• Product analytics: retention cohorts, LTV, ARPDAU, funnels, and A/B test design with a correct read of significance.
• Analytics that go beyond a BI tool: you design the tables, metric definitions, and queries an AI dashboard can answer from correctly. Tableau experience helps with the migration.
• English: Upper-Intermediate (B2) or higher.

Nice to Have

• Social casino, free-to-play, or mobile gaming analytics: virtual-currency economies, live ops, payer conversion.
• Ecommerce or mystery-box analytics: conversion funnels, average order value, repeat purchase, box value versus price, promotion and referral attribution.
• Mobile measurement partner data (AppsFlyer or similar), user acquisition, and ROAS modeling.
• OpenTelemetry or ClickStack, and observability data at volume.
• Infrastructure as code (Terraform) on Google Cloud or AWS.
• Enough TypeScript to add or fix an event at the source.
• Privacy-safe data handling: PII separation and account-deletion requests.

PROLIFE is a Swiss medical device brand with an established presence on Amazon EU and plans to expand into new European markets. The company is also developing its Shopify/D2C channel.

We are looking for a Senior Amazon Brand Manager who will take ownership of brand growth across Amazon EU, focusing on organic visibility, category strategy, conversion optimization, and overall business performance.

This is a strategic and hands-on role requiring strong analytical skills, independent decision-making, and close collaboration with PPC, design, and operations teams.
 

What You'll Do

• Own and execute the Amazon EU brand growth strategy.
• Analyze categories, competitors, customer behavior, and market opportunities.
• Develop SEO, keyword, and organic ranking strategies.
• Optimize listings, A+ Content, Brand Store, and conversion rates.
• Monitor rankings, indexing, reviews, sales, and profitability metrics.
• Analyze PPC performance and coordinate priorities with advertising specialists.
• Prepare briefs for designers and coordinate content improvements.
• Support Shopify/D2C development, CRO, and customer journey optimization.
• Identify growth opportunities and lead their implementation.
   

What We're Looking For

• 5+ years of Amazon experience, including 2+ years with Amazon EU (Germany or UK preferred).
• Proven experience in Amazon SEO, keyword research, listing optimization, A+ Content, and Brand Store management.
• Strong category, competitor, and customer analysis skills.
• Hands-on experience with Helium 10, Brand Analytics, Search Query Performance, Business Reports, and advanced Excel/Google Sheets.
• Ability to evaluate PPC performance and collaborate effectively with PPC teams.
• Practical Shopify/D2C experience and understanding of CRO, GA4, and basic D2C economics.
• 2–3 successful Amazon growth cases with measurable results.
• Fluent English (C1), strong analytical thinking, ownership, and communication skills.

Nice to have: Experience with premium products, medical devices, supplements, beauty, or other regulated categories; German language; Amazon EU marketplace launches.
 

What We Offer

• $2,500–$3,000/month, negotiable for exceptional candidates.
• KPI-based performance bonuses.
• Fully remote, full-time position with CET-aligned working hours.
• Paid vacation, sick leave, and professional development.
• 3-month probation period.
• Long-term opportunity to influence the growth of an international Swiss brand.
   

Important: This position requires full-time commitment without parallel freelance projects or an active personal business.

If you have strong Amazon EU experience, can demonstrate measurable brand growth, and enjoy combining strategy with hands-on execution, we'd love to hear from you!

Founded in 2009, Chern & Co is a corporate services company helping international entrepreneurs and businesses establish and manage their companies in Ireland.

We support startups, SMEs, and e-commerce businesses with company formation, tax registration, accounting, and ongoing corporate compliance. Our role is to make the administrative and regulatory side of running a business clearer and easier for our clients, allowing them to focus on growing their businesses.

With an established presence in Ireland and plans to expand into the UK, we continue to develop our services and support businesses operating across borders.
 

🚀 About the Role

We're looking for a Documentation & Case Processing Specialist (Company Formation) to help ensure that company registration and related administrative processes run smoothly from start to finish.

You'll work primarily behind the scenes, handling client documents, preparing applications, coordinating submissions, and keeping each case organised and on track. You'll also communicate with clients when needed to collect missing information, clarify details, and keep the process moving.

This is a detail-oriented role where accuracy, consistency, and following procedures really matter. You'll be working with official documents, sensitive information, and multiple cases at different stages, so staying organised and keeping track of deadlines will be essential.

You don't need prior experience with Irish company formation — we'll provide training on the relevant procedures. What matters most is your existing experience working with documents, your ability to learn quickly, and your willingness to take ownership of your work.
 

📋 Key Responsibilities

✅ Company Formation & Documentation: Prepare and process documents, applications, and official forms required for company registration, tax registration, and ongoing corporate compliance in Ireland. Ensure all paperwork is accurate, complete, and submitted on time.

✅ Client Communication & Support: Communicate with clients via email and messaging platforms to collect documents, clarify information, provide updates, and coordinate registration processes. Respond to requests and help resolve issues when needed.

✅ Case & Service Coordination: Manage client cases from document collection to service completion, track deadlines, send reminders, and coordinate with government offices, banks, external specialists, and service providers to ensure everything runs smoothly.

✅ CRM & Reporting: Maintain accurate client records in Bitrix24, update case statuses, tasks, deadlines, and documentation. Prepare regular reports for the Supervisor and COO and work towards agreed performance KPIs.

✅ Quality Control & Process Improvement: Check documents and completed work for accuracy and compliance, monitor the quality and timeliness of external providers, identify process improvements, and help maintain internal procedures and service standards.

✅ Additional Support: Assist with client proposals and relevant service recommendations, support sales and marketing initiatives, and participate in industry events when needed.
 

💻 What We're Looking For

🔹 2+ years of relevant experience in documentation, administration, case processing, client onboarding, legal or accounting support, banking, compliance, or a similar field.

🔹 Hands-on experience with documents: You know how to prepare, review, and process paperwork carefully, and you understand why small details matter.

🔹 Strong organisational skills: You'll manage several cases, deadlines, and follow-ups at once. You can prioritise tasks, keep track of outstanding items, and make sure nothing gets overlooked.

🔹 English C1, particularly strong written communication skills for client correspondence and documentation.

🔹 Experience with CRM systems, databases, or case-management tools. Bitrix24 experience is a plus.

🔹 Ability to learn quickly: There will be plenty of new information, procedures, and details to absorb, especially at the beginning. You don't need to know everything from day one, but you should be comfortable learning and applying new information.

🔹 Responsibility and independence: You can follow established procedures, handle routine tasks consistently, and take ownership of your work without constant supervision.

🔹 Discretion and reliability: You understand the importance of handling confidential client and financial information responsibly.
 

🌟 It Would Be a Plus If You Have

🔸 Experience in corporate services or company formation.

🔸 Knowledge of KYC/KYB, AML, tax registration, or corporate compliance.

🔸 Experience with government portals, company registries, or official filing systems.

🔸 A background in banking, insurance, or immigration services.
 

🎁 What We Offer

💶 Salary: €1,100–€1,300 gross/month, potentially higher for directly relevant experience.

💰 Quarterly performance bonus linked to additional-service sales.

🏡 Full-time, fully remote position (independent contractor agreement).

🌴 20 paid vacation days, increasing to 30 after one year (pay structure to be discussed).

📚 Professional development budget of up to €500/year after six months.

🎓 Full onboarding, professional training, and mentorship.

🌍 Long-term opportunity in an international company.
 

💌 Interested in Joining Us?

Does this sound like the kind of role you'd enjoy? If you're organised, responsible, and ready to learn, we'd be happy to hear from you.
 

Job Description

Our EBMS Real-Time Data Platform team is looking for a Software Development Engineer with hands-on experience in Apache Flink, Amazon Kinesis, and Java to build and maintain our real-time BMS data pipeline that ingests telemetry from thousands of global building management systems. The engineer will be responsible for the full lifecycle of stream-processing applications; from design and development through deployment and production operations with a focus on delivering 99% system uptime, comprehensive observability, and fault-tolerant architecture.

Primary Responsibilities

• Design, develop, and optimize Apache Flink stream-processing applications for real- time BMS data ingestion, transformation, and enrichment.
• Build and maintain Amazon Kinesis Data Streams infrastructure including shard management, auto-scaling policies, and dead-letter queues.
• Implement comprehensive observability: CloudWatch/Grafana dashboards, distributed tracing, structured logging, and tiered alerting (P1/P2/P3) across the full pipeline.
• Troubleshoot and resolve production issues across the ingestion-to-serving stack (Kinesis, Flink, DynamoDB, S3, Athena)
• Develop and maintain Infrastructure-as-Code (CDK/CloudFormation) for all pipeline components, ensuring repeatable and auditable deployments.
• Implement data quality monitoring including record count validation, schema drift detection, and null-rate anomaly detection across all sites.

Job Qualifications

The ideal candidate has strong software engineering fundamentals and a passion for building reliable, high-throughput distributed systems. They must be detail-oriented,comfortable operating in an on-call environment, and able to communicate effectively with both technical and non-technical stakeholders.

Required:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or equivalent technical field.
• Strong proficiency in Java (primary) with production-level experience building and deploying applications.
• Hands-on experience with Apache Flink or equivalent stream-processing framework (Spark Streaming, Kafka Streams).
• Experience with Amazon Kinesis Data Streams or similar distributedmessaging/streaming platform.
• Demonstrated experience building and operating systems with 99%+ uptime SLAs.
• Solid understanding of distributed systems concepts: fault tolerance, exactly-once semantics, checkpointing, backpressure management.
• Experience with AWS services: DynamoDB, S3, Athena, CloudWatch, IAM.
• Proficiency with Infrastructure-as-Code (CDK, CloudFormation, or Terraform).

Preferred:

• Experience with MQTT, Haystack protocol, or Niagara N4 (building automation / IoT).
• Familiarity with Apache Avro, AWS Glue Schema Registry, or similar schema management tools.
• Experience with Grafana, CloudWatch Logs Insights, or distributed tracing frameworks.
• Knowledge of chaos engineering practices and tools.
• Prior experience with BMS (Building Management System) or IoT data pipelines.
• Python proficiency for scripting, data analysis, and tooling.

Position Overview

UnderDefense is looking for a proactive and results-driven Marketing Specialist with a strong focus on Email Marketing, Lead Nurturing, and CRM Marketing to join our growing marketing team. In this role, you will focus on engaging existing leads, building effective nurturing campaigns, and moving prospects through the sales funnel toward booked sales meetings.

We're looking for a versatile B2B marketer who combines hands-on execution, analytical thinking, and a deep understanding of customer behavior to turn marketing activities into measurable business results.

Key Responsibilities

• Acquire a deep understanding of UnderDefense's solutions and customer challenges to clearly articulate our unique selling points.
• Operate all facets of digital marketing, including database marketing, email marketing and nurturing, social media initiatives, partner marketing initiatives and more to drive number of booked sales calls and increase lead-to-SQL conversions.
• Implement and evaluate activities to entice, inform, and convert prospects at every step of their engagement journey. Regularly experiment to refine the channel and campaign mix based on empirical data.
• Regularly relay information regarding product updates and enhancements to our users and potential clients. 
• Monitor industry trends and insights, adjusting campaign strategy based on data-driven insights for optimal performance.
• Innovate and ideate creative strategies to connect with a niche audience of security practitioners who are often allergic to marketing.
• Establish and nurture strategic relationships with industry experts and thought leaders. 

• Ensure our brand's message and appearance remain consistent and coherent across various platforms and touchpoints.

   

Qualifications

• Middle-level specialist with 2+ years of professional experience in marketing.
• B2B Marketing -must-have. Experience with complex B2B products, enterprise clients, and long sales cycles is preferred.
• Email Marketing / Nurturing - must-have. Hands-on experience in building email sequences, audience segmentation, marketing automation, and campaign optimization.
• CRM / Marketing Automation. Experience with HubSpot is a strong plus, but candidates with solid hands-on experience using other platforms will also be considered.
• General Marketing Background. Ability and willingness to handle a variety of marketing tasks beyond email campaigns.
• English - B2 or higher. Ability to independently create high-quality email content for the US market.
• Understanding of Customer Psychology. Ability to identify potential customers' needs and intent, and develop communication flows that gradually guide them toward a purchase.

• Results-Driven Mindset. Ability to demonstrate specific examples of previous work, including the initial situation, changes implemented, and their impact on MQLs, SQLs, conversions, or the sales pipeline.

   

You Will Love Working With Us For

• Outstanding team; work in a global IT/Cybersecurity company, a pure Ukrainian startup success story.
• Opportunity to build and scale email marketing and lead nurturing processes, with real ownership and a direct impact on business growth.
• Decent base compensation fixed in USD.
• Fun celebrations, team outings, and unforgettable corporate events.
• Compensation for sick leaves and regular vacations.
• Comfortable office or possibility to work remotely.
• Remote work and flexible working schedule.
• Internal medical coverage.
• The ability to attend conferences, webinars, and other events that will enhance your professional skills.
• Regular education and self-development through internal courses and seminars, office library, and direct access to the CEO.

Join UnderDefense and help us turn meaningful customer engagement into real business opportunities while shaping the future of cybersecurity marketing.

About the Role

We are seeking a high-performing, entrepreneurial Country Manager / Managing Director to spearhead the launch, operational scaling, and P&L performance of our iGaming (Online Casino & Sportsbook) operations in South Africa (based in Cape Town).

As the Country Manager, you will serve as the executive leader in the region—owning the full local P&L, navigating local licensing and regulatory compliance, building out local operations, and executing aggressive player acquisition and retention strategies tailored to the South African market.
 

Key Responsibilities

1. Executive Leadership & Local Strategy

• Define and execute the end-to-end go-to-market (GTM) strategy for South Africa to achieve rapid growth, market share capture, and profitability.
• Full P&L responsibility for the South African business entity, managing budgets, EBITDA margins, marketing spend ROI, and unit economics (LTV/CAC).
• Establish and scale the local office in Cape Town, assembling high-performing teams across Marketing, Operations, Payments, Compliance, and Customer Support.

2. Operations, Payments & Local Partnerships

• Oversee daily operations, including Customer Support, KYC/AML verification, Risk & Fraud management, and Local Payments infrastructure.
• Build and optimize localized payment processing solutions, securing integrations with key South African payment gateways (e.g., Capitec Pay, Stitch, Ozow, EFT, vouchers, and card processing).
• Partner with leading global and local iGaming game aggregators, platform providers, and content studios (e.g., Crash/Instant games like Aviator, Spribe, Live Casino, and Sportsbook feeds).

3. Marketing, Acquisition & Retention

• Oversee localized performance marketing, media buying, affiliate networks, and local influencer/brand ambassador partnerships.
• Drive player retention strategies (CRM, VIP management, localized promotional campaigns, and loyalty programs) tailored to local player behavior and preferences.

4. Regulatory Governance & Compliance

• Lead local licensing initiatives and maintain strong relationships with provincial gaming boards (e.g., Western Cape Gambling and Racing Board / Mpumalanga Economic Regulator) and national regulatory bodies.
• Ensure 100% compliance with South African laws, FICA (Financial Intelligence Centre Act) regulations, responsible gambling guidelines, and advertising standards.
   

Key Qualifications & Candidate Profile

• Industry Experience: 5+ years of proven leadership experience (Country Manager, COO, CEO, VP Operations, or Commercial Director) within the iGaming / Online Gambling / Fintech sectors.
• Regional Market Knowledge: Deep understanding of the South African iGaming/Sportsbook landscape, local payment systems, consumer preferences (e.g., Crash games, Sports betting, Live Casino), and regulatory frameworks.
• P&L & Commercial Acumen: Demonstrated track record of managing multi-million-dollar P&Ls, scaling GGR (Gross Gaming Revenue), and optimizing operational efficiency.
• Operational Capabilities: Hands-on experience in building and managing cross-functional teams (Operations, Payments, Marketing, Support, Compliance).
• Network & Partnerships: Strong local network of payment aggregators, media houses, affiliate networks, and regulatory stakeholders in South Africa/Cape Town.
• Location: remote

We are developing an international iGaming product and have been steadily growing for over three years alongside a strong in-house team. During this time, we have not only strengthened our product but also built flexible processes that support the continuous scaling of our business.

We are now actively expanding our influencer marketing direction and looking for a Middle Influence Manager to help us scale partnerships with bloggers and media personalities, launch effective advertising campaigns, and identify new growth opportunities.

🧩 Your responsibilities

• Research, source, and evaluate influencers based on brand objectives and target audiences;
• Build and maintain communication with bloggers, agencies, and talent managers;
• Negotiate pricing, advertising formats, and partnership terms;
• Prepare briefs and coordinate advertising integrations;
• Monitor deadlines, budgets, and the quality of placements;
• Track published content and promptly resolve any arising issues;
• Collect and analyze campaign performance data;
• Prepare reports and recommendations for optimizing future campaigns;
• Develop traffic acquisition funnels;
• Test new advertising formats and approaches;
• Build and maintain long-term relationships with successful influencers and partners;
• Manage special projects and collaborations with influencers.
   

❇️ What we're looking for

• At least 2 years of experience working with bloggers, streamers, or influencers;
• Mandatory iGaming experience (Gambling / Betting);
• Hands-on experience with the CIS market, including successful campaigns and proven results;
• Experience working with Instagram, Telegram, YouTube, Twitch, and Kick;
• Understanding of the full influencer marketing cycle: sourcing, evaluation, negotiations, campaign launches, coordination, analytics, and repeat placements;
• Proven experience independently sourcing and acquiring new partners;
• Strong negotiation skills and the ability to secure favorable partnership terms;
• Ability to evaluate campaign performance using key metrics such as reach, engagement, clicks, registrations, deposits, CPA, ROI, ROAS, and other relevant KPIs;
• Experience with CRM systems, Google Sheets / Excel, and analytics tools;
• Ability to manage multiple partnerships simultaneously while maintaining effective communication and organization;
• Strong analytical skills, initiative, accountability, and a results-driven mindset;
• Experience managing substantial advertising budgets and working with different payment models.
   

✳️ What we offer

• Competitive compensation with regular reviews based on your professional growth and contribution to the team's results;
• Remote work with a flexible start to your working day — we focus on results, not hours spent online;
• Work-life balance: paid vacation, sick leave, public holidays off, and additional days off when needed;
• The opportunity to join a strong in-house product team, influence the development of our influencer marketing direction, launch large-scale campaigns, and bring your own ideas to life;
• Support from an experienced manager, knowledge sharing within the team, and genuine career growth opportunities, including progression to Team Lead.
   

🙌 Culture Wallet — flexible benefits budget

We believe everyone should have the freedom to invest in what matters most to them:

• A personal budget for sports, education, health, hobbies, and more — increasing with your grade and length of service;
• A welcome bonus after successfully completing your probation period, giving you extra support to settle in or invest in your development;
• A birthday gift in the form of a Wallet top-up;
• Spot bonuses from your manager for outstanding results and valuable contributions to the product.
   

💚 Our values

We build a team where everyone is engaged in achieving shared goals and understands the value of their contribution.

We take ownership, care about quality, and see our tasks through to completion. We develop a strong product through a strong team, guided by openness, direct communication, and mutual respect.

We adapt quickly to change, maintain momentum, and stay focused on what matters most. We encourage initiative, curiosity, and continuous learning, creating an environment where people support each other and grow together.

If this sounds like the kind of environment you'd love to be part of, let's talk and see how we can grow together! 🤝