Jobs at Djinni

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.
 

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We’re looking for a Brand & Web Designer to work with us part-time on the complete rebranding and website redesign of two technology companies:

* A software development & IT services company providing outsourcing and outstaffing services

* An AI recruitment startup building an AI-powered hiring platform

You’ll work closely with our in-house Marketing Manager, CEO, and Sales team.

This is not just a UI/UX role. We’re looking for someone who can help us rethink how both companies look and feel — from the overall brand identity and creative direction to the websites and everyday marketing materials.

What you’ll work on

* Complete visual refresh / rebranding of both companies

* Creative direction and visual concepts for each brand

* Full website redesign for both companies

* Website UX/UI and visual storytelling

* Typography, colors, graphic language, illustrations, icons, and other brand elements

* Brand guidelines and reusable design systems

* Landing pages for different products, services, and campaigns

* Sales decks, one-pagers, case studies, and other sales materials

* Social media and marketing creatives

* Collaboration with developers during website implementation

* Ongoing design support as both brands evolve

How we’ll work

You’ll be part of a small internal team rather than working in isolation.

Our Marketing Manager, CEO, and Sales team will provide business context, positioning, customer insights, content, and commercial direction.

We expect you to bring the creative and visual side — turning those inputs into strong concepts, distinctive brands, and polished digital experiences.

What we’re looking for

Your portfolio is the most important part of your application.

We’re looking for someone with:

* A strong portfolio combining branding and web design

* Excellent visual taste and attention to detail

* Ability to create original visual concepts rather than generic SaaS templates

* Strong typography, composition, and visual storytelling skills

* Experience taking a brand concept and translating it into a complete website

* Ability to work independently and collaborate directly with marketing, sales, management, and developers

Experience with technology, SaaS, AI, or startup brands is a plus.

Motion design, Webflow, Framer, or similar experience is also a plus, but not required.

Visual benchmark

One example of the level of creative thinking and execution we like:

https://act.security/

We’re not looking to copy this website or its visual style.

What we like is the level of originality, brand thinking, storytelling, custom visual language, and attention to detail behind it.

We want someone capable of bringing that level of thinking to our own brands.

Format

* Part-time

* Remote

* Long-term collaboration

* Flexible working hours

To apply

Please send:

1. Your portfolio

2. 2–3 projects most relevant to this role

3. A short explanation of what you personally worked on in those projects

4. Your availability

5. Your expected rate

Portfolio quality will be our main selection criterion.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are looking for a Sales Manager in Europe to strengthen our sales motion in the European market. The mission of this role is to attract new B2B clients and sell customer support outsourcing, multilingual support, back-office operations, and AI-enhanced customer support solutions to companies across Europe.

The working schedule is full-time, remote, and Europe-based.

Your future responsibilities include:

• Qualify and manage B2B leads (inbound, outbound, and referral) across the European market;
• Conduct discovery calls with potential clients to understand their support needs, volumes, languages, channels, SLA requirements, seasonality, pain points, budget, and procurement process;
• Prepare commercial proposals together with the delivery and operations teams;
• Close deals and ensure a smooth handover to Account Management and Delivery teams;
• Maintain CRM hygiene: deal stages, next steps, decision process, stakeholders, forecast, close date, and risks;
• Collect market intelligence on competitors, pricing, client feedback, vertical trends, and common objections;
• Contribute to improving the sales process, ICP, messaging, outreach logic, and proposal structure.

Needed experience & skills:

• 3+ years of experience in B2B sales or business development;
• At least 1-2 years of experience in CX, BPO, customer support outsourcing, contact center, managed services, SaaS for customer support, or a closely related field;
• English level - C1 or higher;
• German level - B2 or higher;
• Experience selling to the European market;
• Experience with deal sizes from 70k to 500k+ ARR;
• Hands-on experience with B2B sales processes: discovery, qualification, proposal, negotiation, and closing;
• Experience working with CRM systems, preferably HubSpot;
• Ability to manage longer sales cycles and work with multiple stakeholders;
• Strong ownership, structure, and ability to work independently.

Nice to have skills:

• Experience with RFP or tender processes;
• Existing network among Heads of CX, Customer Support, Operations, or Procurement;
• Experience selling AI or automation solutions for support operations;
• Understanding of nearshore and offshore delivery models;
• French, Italian, Spanish, or Dutch at B2+ level.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• Mental well-being support, including sessions with psychologists or therapists, psychiatric consultations, and mental health app subscriptions;
• Learning & Development support for courses, workshops, certifications, training, books, and professional materials,
• Health & Wellness support for medical services, preventive care, recovery, and wellness activities;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company.

Submit your resume and join our team!

We are looking for an experienced Full Stack  to design and build scalable cloud-native applications while leading engineering teams and driving technical decisions.

Requirements

• 7+ years of software engineering experience.
• Candidates should currently reside in Europe or be willing and able to relocate to Europe.
• Strong expertise in Python (FastAPI).
• Solid experience with ReactJS and TypeScript.
• Hands-on experience with AWS, Docker, and Kubernetes.
• Strong understanding of microservices, distributed systems, REST/GraphQL APIs, and CI/CD.
• Experience with SQL/NoSQL databases and asynchronous processing (Celery or similar).
• Experience mentoring engineers and leading technical initiatives.
• Good verbal and writing English language communication skills.

Nice to Have

• AI/LLM integration experience.
• Kafka, SNS/SQS, Redis, RabbitMQ.
• Terraform or CloudFormation.
• Domain-Driven Design (DDD) and Clean Architecture.

We are looking for a Lead Product Manager to own the end-to-end user lifecycle across our Web and Mobile products. This role is for a leader who can connect strategy, data, and in-product experience, and align domain PMs around shared lifecycle goals.

Join our team to realize your potential and grow together with JustMarkets!

Responsibilities

• Define and execute the User Lifecycle product strategy, roadmap, and OKRs across Web and Mobile App ecosystems
• Lead and align lifecycle initiatives with PM (Acquisition), PM (Activation), and PM (Loyalty & Retention)
• Design native in-product triggers and contextual UI components that guide users from account creation to active trading habits
• Own the product behavioral event taxonomy, ensuring clean, real-time data flow from trading terminals to analytical and operational backends
• Partner with CRM and Marketing leadership so in-product experiences complement external communication campaigns

Requirements

• 5+ years of Product Management experience, including 2+ years as a Lead or Group PM managing lifecycle, retention, or growth products
• Deep understanding of growth engineering, event-driven architectures, user state management, and real-time analytics platforms (Amplitude, Mixpanel)
• Proven track record in FinTech, Trading, Crypto, iGaming, or high-volume B2C transactional products
• Strong expertise in native mobile/web onboarding flows, in-app engagement mechanics, and Conversion Rate Optimization (CRO)
• Advanced mastery of behavioral segmentation, cohort analytics, and unit economics (LTV, CAC, Payback Period)
• Ability to view the complete trader journey across all platforms and spot micro-frictions between lifecycle stages
• Commercial mindset: focus on LTV maximization and product features that directly move the company’s P&L
• Ability to align domain PMs, Data Scientists, and Engineers around unified lifecycle OKRs with quantitative rigor
• Exceptional collaboration with Marketing/CRM teams: providing clean data and triggers without stepping on their campaign territory

Will be a plus

• Direct experience in CFD/Forex brokerage or Crypto exchange user lifecycle product management
• Experience integrating predictive ML models (churn prediction, LTV scoring) into dynamic in-app user flows
• Background in Growth Engineering or Product Analytics

We Offer

• Compensation for tax expenses of private entrepreneurs in Ukraine
• Qualified assistance and support for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays according to company policy
• Medical insurance
• Remote work opportunity
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear, etc.)

Level: Senior (individual contributor)· 

Focus: Full-stack hardware + flight stack integration (ArduPilot / Betaflight) 

Location: On-site (lab / hangar)

About the role

We're looking for an experienced hardware engineer to own end-to-end flight-control hardware integration across a diverse fleet of drones — from FPV quads to larger autonomous multirotor, fixed-wing, and VTOL platforms. You'll be the person who takes a new airframe from a pile of components to a tuned, flight-ready system: selecting and wiring the flight controller, flashing and configuring ArduPilot or Betaflight, integrating ESCs, sensors, radios, power, and payloads, and tuning it until it flies cleanly.

This is a hands-on, on-site role based in our lab/hangar, spanning the full range from quick R&D prototypes to repeatable production builds. You'll be the hardware integration expert for the team, working independently and setting the standard for how builds are configured, documented, and validated. Success looks like new platforms reaching reliable, flight-ready status quickly — and builds that stay consistent and reproducible from one unit to the next.

What you'll do

• Own end-to-end hardware integration of flight-control systems across multiple platform types (multirotor, fixed-wing, VTOL, FPV).
• Select, flash, configure, and tune ArduPilot (Copter / Plane / Rover) and Betaflight; build and maintain custom firmware targets and board definitions where needed.
• Integrate and validate flight controllers, ESCs, and motors — including protocol setup (DShot / bidirectional DShot, PWM / OneShot), motor–prop matching, and thrust testing.
• Bring up and calibrate full sensor suites: IMUs, barometers, compasses/magnetometers, GPS/RTK, rangefinders, optical flow, and airspeed sensors.
• Integrate RC and telemetry links (ExpressLRS, TBS Crossfire, CRSF / SBUS, MAVLink, SiK radios) and FPV/video systems (analog and digital VTX, OSD, cameras, antennas).
• Spec, assemble, and wire power systems — distribution, regulation, current/voltage sensing, and battery selection — with clean, reliable harnesses.
• Integrate smart peripherals over CAN / DroneCAN and companion computers (Raspberry Pi / Jetson) over MAVLink.
• Diagnose vibration, noise, and EMI issues and implement fixes (soft-mounting, gyro/notch filtering, grounding, shielding).
• Run bench, ground, and flight tests; analyze logs (Mission Planner / MAVExplorer, Betaflight Blackbox) and iterate on PID and filter tuning.
• Root-cause failures and design for reliability — diagnose in-flight and bench anomalies, build in redundancy where it matters, and harden platforms to hold up in real-world field conditions.
• Take platforms from quick R&D prototypes through to repeatable, well-documented production builds — locking in configurations and processes that stay consistent across units.
• Document build configurations, wiring, and setup procedures, and support/upskill the team so they can operate and iterate independently.

• Work closely with the software, mechanical, and flight-test teams to integrate cleanly and resolve hardware–software issues together.

   

What we're looking for

• Hands-on experience integrating and configuring ArduPilot and/or Betaflight on real hardware.
• Strong working knowledge of drone subsystems: flight controllers, ESCs, motors, sensors, RC links, power, and FPV.
• Comfortable with soldering, wiring, and general benchtop debugging (multimeter, bench power supply).
• Solid grasp of the relevant protocols: DShot, CRSF / SBUS, MAVLink, I2C / SPI / UART, and ideally CAN / DroneCAN.
• Experience tuning multirotor and/or fixed-wing platforms and reading flight logs to track down problems.
• Able to work independently and own a hardware domain from first component to flight-ready system.
• Comfortable switching between fast prototype iteration and the repeatability that production builds demand.
• Typically 4+ years in drone/UAV hardware, robotics, or embedded systems.

• Degree in electrical, aerospace, mechatronics, or robotics engineering — or equivalent hands-on experience.

   

Nice to have

• Writing custom ArduPilot board definitions (hwdef) or Betaflight targets, and compiling firmware from source.
• Familiarity with PCB design (KiCad / Altium) is a welcome bonus — but we treat full board design as a separate specialty, so it's not expected for this role.
• RTK GPS and precision navigation, lidar, or computer-vision payload integration.
• Breadth across airframe types — VTOL, large industrial, or agricultural platforms.
• Familiarity with the drone and aviation regulations that apply in the role's region.
• Comfortable with 3D printing and rapid prototyping for custom mounts, frames, and fixtures.

Tools & technologies you'll work with

• Firmware / stacks: ArduPilot, Betaflight
• Flight controllers: Pixhawk / Cube, Holybro, Matek, SpeedyBee, Kakute (STM32 F4 / F7 / H7)
• Ground stations: Mission Planner, QGroundControl, Betaflight Configurator
• Protocols: MAVLink, DShot, CRSF, SBUS, DroneCAN / CAN, I2C / SPI / UART
• RC / telemetry: ExpressLRS, TBS Crossfire, SiK radios
• ESC firmware: common ESC firmware and configuration tools
• Bench: Soldering station, multimeter, bench power supply

What we offer

• Competitive salary, set to experience
• A fully equipped lab and a budget for the gear, tools, and parts you need
• Health coverage, paid time off, and the standard benefits
• Room to grow your skills and shape how the team builds

Full compensation details are shared early in the process.

About us

We design and build drones across a range of platforms and applications, and we care about getting the hardware right. You'd be joining a hands-on team that puts real aircraft in the air and values engineers who can own their work from the bench to the flight line.

How to apply

To apply, send your resume along with anything that shows your work — builds you've integrated, logs or tuning you're proud of, repos, or flight videos. We'd love to see what you've put in the air.

Dataforest is looking for a Business analyst to join our team. If you're looking for a challenging project and a friendly, supportive team, you've come to the right place to send your resume.

You'll be a great fit if you have:
- 2+ years of experience in system, functional, or business analysis;
- English: Advanced and higher;
- Practical experience with key business analysis techniques and requirement management tools;
- Understanding of SDLC and agile development processes;
- Knowledge of business process modeling;
- Proficiency in identifying and translating business needs into clearly defined requirements;
- Experience in drafting functional / business / system requirement specifications;
- Experience in working with stakeholders and requirements elicitation;
- Critical thinking and problem-solving skills;

- Ability to decompose complex requirements into manageable tasks;

- Understanding of web development concepts and technologies.
- Excellent interpersonal and communication skills.

- Practical experience using modern AI tools (ChatGPT, Claude, Copilot, etc.) to accelerate requirement generation, documentation, and analysis workflows.

Would be a plus:
- Experience in using SQL;
- Experience with integration projects.

What you'll do:
- Communicating with stakeholders to identify their needs and clarify requirements;
- Analyzing, validating, grooming and documenting requirements to the projects;
- Visualizing business processes and preparing data models for the software projects;
- Advising stakeholders on the common practices and possible product solutions;
- Performing competitor and market analysis, assisting in developing product ideas;
- Communicating project vision and coordinating development with engineering teams;
- Participating in presales and estimates.

We ensure your growth with:

- Opportunity to work with the high-skilled engineering team on challenging projects;

- Interesting projects with new technologies;

- Great networking opportunities with international clients, challenging tasks;

- Building interesting projects from scratch using new technologies;

- Personal and professional development opportunities;

- Competitive salary fixed in USD;

- Paid vacation and sick leaves;

- Flexible work schedule;

- Friendly working environment with minimal hierarchy;

- Team building activities, corporate events.

We’re expanding our team and looking for a Django/DRF Developer to join Dataforest. If you’re looking for a friendly team, a healthy working environment, and a flexible schedule — you’ve found the right place to send your CV.

You'll be a great fit if you have:

- 3+ years of experience with Django and it's components;

- Experience with RESTful APIs, DRF and related libraries;

- Experience with Celery and async task management;

- Experience with SQL and query optimisation;

- Experience of writing tests;

- Able to work independently and excellent in communicating challenges and issues;
 

Would be a plus:

- Experience with AWS services (EC2, API Gateways, Lambda, SQS);

- Experience with NoSQL databases (Redis, Elasticsearch, etc.);

- Experience of end-to-end implementation for new functionality;

- Experience with payment systems integrations (Stripe, Shopify, Recurly, Paypal, Braintree, etc.);

- Experience with chargeback management tools (Ethoca, RDR, CDRN, etc.);

- Understanding how to handle high load on projects;
 

What you'll do:

- Design, develop and maintain payment gateway and other integrations;

- Design and develop new features and maintain existing functionality.

- Design and develop web applications using Python/Django/Celery.

- Design, develop and maintain RESTful APIs using Django Rest Framework (DRF).

- Write clean and well-structured code that is easy to read and maintain;

- Write and maintain technical documentation.

- Write and maintain unit tests to ensure code quality.

- Optimize and maintain the security, performance, and usability of the applications.

- Collaborate with the PM/Frontend/DevOps/QA and others team members.

We ensure your growth with:

- Great networking opportunities with international clients, challenging tasks;

- Building interesting projects from scratch using new technologies;

- Personal and professional development opportunities;

- Competitive salary fixed in USD;

- Paid vacation and sick leaves;

- Flexible work schedule;

- Friendly working environment with minimal hierarchy;

- Comfortable, spacious and well-equipped office in the city center;

- Team building activities, corporate events.

Remote

AdTribe is a performance marketing agency working directly with businesses and in a white-label format with agencies across the US, Canada, and Europe.

Required Skill Set & Mindset

• 6 months of hands-on experience with Meta Ads (willingness to grow into Google Ads is a strong plus)
• Interest in working with US and EU markets and readiness for evening overlap with the US (approximately 6:00–9:00 PM Kyiv time)
• Confidence in an English-speaking environment and genuine enjoyment of client and team communication (spoken English is required)
• Motivation to grow either in technical optimization or in the creative/strategic direction
•  

How We Support Your Growth

The first week is dedicated fully to onboarding — no client projects. The focus is on learning our internal documentation, processes, and approach to performance marketing.

The full onboarding program lasts 3 months and includes:

• Internal training system for account management
• Analytics course (business metrics, unit economics, data interpretation)
• Creative strategy course by Dara Denney
• Google Ads course for e-commerce

Within 9–12 months of collaboration:

• Transition from supervised work to independent account management
• Mastering 30–60–90 day strategic planning
• Deep understanding of unit economics and performance impact
• Identifying and strengthening your main direction: technical optimization or creative strategy

Responsibilities

• Managing 5–8 advertising accounts under the mentorship of a Team Lead
• Analyzing performance metrics: ROAS, CAC, CPL, LTV, margin
• Building test plans and performance hypotheses
• Working with creatives: briefing, feedback, and performance analysis
• Using analytics tools (GA4, Shopify, Clarity, etc.)
• Working with AI tools, including GoMarble

• Participating in client and partner calls

   

What We Offer

• Fixed salary — up to $1250
• After transition to Middle level (9-12 months): fixed base + bonus structure
• 24 paid working days of annual leave
• Budget for therapy, sports, massage, or insurance — your well-being matters

AdTribe is a performance marketing agency helping e-commerce brands across the US, Canada, and Europe grow through paid acquisition. We're looking for a Paid Media Specialist to join our team and work directly with clients on scaling and optimizing their advertising efforts.

We're open to different seniority levels. What matters most is your ability to drive results, take ownership, and continuously improve your craft.

What You'll Do

• Manage and optimize Meta and Google Ads campaigns for e-commerce brands, SAAS, lead gen.
• Monitor performance, analyze data, and identify growth opportunities.
• Build testing roadmaps and implement new ideas across accounts.
• Collaborate with team leads and other media buyers on strategy and problem-solving.
• Prepare reports and communicate insights clearly.
• Stay up to date with platform changes, new tools, and industry trends.

What We're Looking For

• Hands-on experience with Meta Ads and/or Google Ads.
• Experience working with e-commerce brands, SAAS, lead gen
• Strong analytical skills and a data-driven mindset.
• Ability to manage priorities and work independently in a remote environment.
• Upper-Intermediate or higher English level.

Nice to Have

• Experience with Looker Studio, Triple Whale, Northbeam, or Adveronix.
• Understanding of attribution and conversion tracking.
• Openness to AI tools and automation.
• Experience across multiple niches and account sizes.

What We Offer

• Full-time remote role.
• Work with clients across the US, Canada, and Europe.
• Marketing Knowledge Calls and continuous learning opportunities.
• 24 working days of paid vacation + 1 additional day off for your birthday.
• Compensation for sports, hobbies, and therapy.
• Opportunities for professional growth and increased ownership.

We need a detail-oriented analyst and a proactive communicator who will ensure seamless transaction flows, optimize conversion rates, and manage relationships with payment service providers (PSPs) across diverse global markets.

🎯 Key Responsibilities

• Relationship Management: Serve as the primary point of contact for connected PSPs. Handle day-to-day communications, resolve operational queries, and push for better service terms.
• Onboarding & Integration: Support all stages of PSP onboarding — from the initial intro and gathering technical documentation to the final "go-live" phase.
• Performance Analytics:  Monitor provider dashboards and transaction reports to compare performance.
  • Analyze payment conversion rates (Click-to-Deposit) and identify root causes for failed or pending transactions.
  • Interpret data to spot discrepancies and suggest actionable improvements.
• Operational Excellence:
  • Process internal tickets from Business Development and translate them into clear technical tasks for the Integration/Product teams.
  • Conduct competitive analysis of payment solutions in target regions, identifying new local methods and integration channels.

• Cross-department Collaboration: Work closely with Finance, Legal, Product, and Business Development teams to align payment strategies with global business goals.

  ✅Requirements
  - Experience: 1+ year of relevant experience in iGaming (Betting/Gambling), with a primary focus on European markets such as Italy, Portugal, Czech Republic, Poland, Greece, and the Netherlands.
  - Tier-1 Market Expertise: Proven track record working with Tier-1 European countries and a deep understanding of their payment ecosystems.
  - Payment Systems Knowledge: Strong grasp of Card processing and European Alternative Payment Methods (APMs), including experience with systems such as Blik, iDEAL, MbWay, and similar regional solutions.
  - Technical Skills: Hands-on experience with Payment Service Provider (PSP) admin panels and reporting tools.
  - Analytical Competence: Ability to  effectively communicate with the analytics team, read and interpret dashboards, and generate actionable insights and recommendations based on the data.
  - Languages: Upper-Intermediate (B2+) English proficiency, both written and verbal, for efficient communication with international partners.
  🧠 Soft Skills

• Detail-Oriented: You notice the small things in transaction logs that others might miss.
• Stress Resilient: Comfortable working in a high-pressure, fast-growing global company.
• Assertive: Not afraid to push your position and hold providers accountable for their performance.
• Organized: Ability to manage multiple onboarding processes and tickets simultaneously without losing focus.
• ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for an experienced Retention Team Lead to head our team and take on the strategic management of the customer lifecycle.

Your primary focus in this role will be building a global retention strategy, scaling processes, driving key business metrics, and developing a team of 10 specialists.
 

📋 Your Key Responsibilities:

• Team Management: Leadership, development, mentoring, and performance evaluation of a 10-person team (performance management, hiring, goal setting).
• Strategic Planning: Developing, implementing, and scaling a comprehensive retention strategy to improve key metrics (Revenue, Retention Rate, Churn Rate, LTV) across Tier-1 markets.
• Translating Strategy into Action: Converting the company's global goals into concrete action plans, priorities, and tasks for the team.
• Analytics and Optimization: Managing CRM economics. Utilizing analytical tools to identify growth opportunities, generate hypotheses, and evaluate the performance of retention campaigns.
• Process Management: Overseeing the CRM backlog, building efficient campaign execution processes, and ensuring high quality standards.
• Cross-functional Collaboration: Working closely with product, BI, analytics, and tech teams to enhance CRM capabilities and improve the customer experience.
   

📚 Our Expectations (Mandatory Requirements):

• Experience: 3+ years of practical experience in CRM/Retention exclusively in Gambling (iGaming), with a proven track record of team management.
• Markets: Mandatory and in-depth experience working with Tier-1 markets.
• Leadership: Strong management skills, with the ability to organize the team's work and motivate them to achieve business results.
• Strategic Thinking: The ability to see the "big picture," prioritize based on business impact, and develop long-term plans.
• Data-driven Mindset: Strong analytical skills and the ability to make independent decisions based on data and logic.
• Expertise: Deep understanding of lifecycle marketing principles, segmentation, personalization, and the technical aspects of campaign automation.
• Soft Skills: Excellent communication skills, with the ability to present results and work effectively with stakeholders.
  
  ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.