Jobs at Djinni

Mint Innovations is a product IT company developing comprehensive solutions for last-mile delivery automation and OOH (Out-of-Home) infrastructure. We combine software, hardware (electronics & metal body design), and IoT to create technologies that work in the real world.

Today our team is 140+ specialists working on large-scale international products for customers in Ukraine, Europe, and other markets.

As the company continues to grow, we are looking for a Business Analyst who will strengthen our product and technology direction and help us scale and elevate our products to a new level.

Key Responsibilities

• Analyze operational processes and usage scenarios of parcel lockers and other OOH solutions from the perspective of operators, customers, and end users
• Work with requirements spanning software, hardware, and embedded solutions simultaneously, taking into account the interdependencies between them
• Analyze operational and product data (occupancy, turnover, dwell time, redirections, etc.) to identify opportunities for product and network optimization
• Gather, analyze, and formalize business, user, and functional requirements
• Translate business needs into clear and understandable requirements for technical teams
• Analyze and describe business processes, identify pain points and opportunities for improvement
• Create and maintain business requirements, functional requirements, and other necessary documentation
• Break down complex requirements to a level understandable for technical teams
• Work together with Delivery Managers to define scope of work, priorities, and expected outcomes
• Identify dependencies, constraints, risks, and potential conflicts within requirements
• Ensure requirements traceability throughout their entire lifecycle — from gathering the need to implementation and verification of the result
• Collaborate with developers and technical specialists to clarify requirements and find optimal solutions
• Communicate with international customers to clarify requirements, align expectations, and provide support at all stages of cooperation
• Collaborate with the QA team on preparing test scenarios and acceptance criteria
• Participate in team activities necessary for task delivery
• Keep the backlog and its related documentation up to date
• Analyze requirement changes and assess their impact on scope, timelines, resources, and related functionality
• Validate implemented functionality against business requirements and expected outcomes
• Participate in UAT and support stakeholders during functionality acceptance
• Conduct data analysis and use it to validate hypotheses and support product decisions
• Continuously improve processes for working with requirements, documentation, and cross-team collaboration

Requirements

• 1–2+ years of experience as a Business Analyst
• Experience working with products combining software, hardware, and/or embedded solutions is a plus
• Strong skills in gathering, analyzing, and formalizing requirements (business/functional/non-functional requirements)
• Experience with requirements documentation (User Stories, BRD/FRD, etc.)
• Analytical mindset, ability to work with data and draw product conclusions from it
• Experience working with international customers
• Understanding of Agile/Scrum methodologies, experience working in cross-functional teams
• Ability to decompose complex requirements and manage dependencies and risks
• Experience participating in UAT and validating functionality
• English proficiency — B2 or higher

What We Offer

• Opportunity to work on an innovative product used by international customers.
• Challenging technical tasks combining software and hardware.
• Professional and supportive engineering team.
• Competitive compensation and reviews.
• Opportunities for professional growth and continuous learning.
• Flexible working environment.
• Modern tools and technologies.
• English at the office

About the Role:
We are looking for a highly attentive and hands-on CRM / Email Marketing Specialist to help us execute our retention communication plan. If you enjoy the technical setup of campaigns, are incredibly detail-oriented, and have solid practical experience with Customer.io — we want you on our team!

Responsibilities:
Campaign Assembly & Launch: Build, set up, and launch regular promotional campaigns and automated flows (trigger-based / lifecycle emails) according to the provided content plan.
Customer.io Management: Handle the technical setup of campaigns, flow logic, dynamic variables, and triggers directly within the platform.
Audience Segmentation: Build and apply audience segments based on specific behavioral criteria to ensure accurate targeting.
Quality Assurance (QA): Thoroughly test all emails and push notifications before launch to ensure perfect formatting, correct links, and accurate variable mapping.
Basic Reporting: Monitor baseline campaign performance (Open Rate, CTR, Deliverability basics) and report any anomalies.

Requirements:
Experience: 1+ years in a similar execution-focused role (Email Marketing Specialist, CRM Specialist, or CRM Assistant).
Tools: Practical, hands-on experience with Customer.io is a strict requirement (must-have).
Expertise: Clear understanding of how basic triggers, events, audience segmentation, and email variables work.
Soft Skills: Incredibly attentive to detail, responsible, and comfortable working with precise guidelines and daily operational tasks.
Language: English level — Intermediate+ (required for working with content and platform interfaces).

⭐️ Nice to have:
Basic knowledge of HTML/CSS for minor email template adjustments.
Previous experience in the iGaming / Casino / Betting / Sweepstakes industries.

We Offer:

• Flexibility: Remote work format with a flexible schedule, 5/2 schedule.
• Compensation: Competitive salary based on your experience + performance bonuses.
• Benefits: Paid vacation and sick leave, opportunities for professional development and continuous learning.
• Payments in USDT (white crypto);
• Growth: Opportunity for growth within the project.

About the Role

We are looking for a Graphic & Industrial Designer to support the development and presentation of drone components and related products. You will be responsible for designing product packaging, labels, visual materials, and other design assets for manufacturing, product identification, and brand communication.

We value a practical, detail-oriented designer who combines strong visual skills with an understanding of physical products and uses AI tools to accelerate everyday design workflows.

Key Responsibilities

• Design packaging for drone components, including boxes, inserts, protective packaging, and product labels.
• Develop product graphics, branding elements, stickers, instruction sheets, and technical product documentation layouts.
• Create print-ready files and artwork specifications for suppliers and production.
• Develop product presentation materials, catalogs, brochures, and digital marketing assets.
• Collaborate with engineering, production, and marketing teams to ensure designs meet functional and manufacturing requirements.
• Prepare and adapt 2D/3D visualizations, mockups, and packaging prototypes.
• Use AI-powered tools to speed up concept development, visual exploration, image editing, and repetitive design tasks.
• Maintain consistent visual standards across products and packaging.

Requirements

• Professional experience in graphic design, packaging design, industrial design, or a related field.
• Proficiency in Adobe Illustrator and Photoshop; experience with InDesign is an advantage.
• Experience preparing print-ready files, dielines, labels, and packaging layouts.
• Understanding of printing technologies, materials, color management, and production specifications.
• Ability to create clear, functional designs for technical products and components.
• Practical experience using AI tools in design workflows, such as ChatGPT, Adobe Firefly, Midjourney, or similar tools.
• Good communication and collaboration skills.
• English at B2 level or higher.
• Remote

Nice to Have

• Experience with industrial, electronic, automotive, aerospace, or drone-related products.
• Basic 3D modeling or visualization skills using Fusion 360, SolidWorks, Blender, or similar tools.
• Experience designing protective packaging for fragile or precision components.
• Knowledge of sustainable packaging materials and production cost optimization.
• Experience creating assembly instructions, exploded views, or technical illustrations.

What We Offer

• Opportunity to contribute to the development of a growing drone-component manufacturing operation.
• Direct collaboration with engineering and production teams.
• The opportunity to introduce AI-driven workflows and improve design processes.
• A practical, product-focused environment with room for professional growth.

We are seeking a proactive and skilled Lead VFX Artist to head our VFX direction and foster the growth of our artistic team. In this role, you will hold complete ownership over the visual and technical excellence of real-time effects across our game portfolio — ranging from dynamic gameplay and character interactions to polished UI animations, rewards, and feedback systems.

This is a high-impact, hands-on role within our client’s team where your ideas, technical insight, and artistic vision will directly shape the player experience. You will collaborate closely with Cross-Functional Teams, including 2D/Spine Animators, UI/UX, Art, Tech Art, Game Design, Product, and Development.

Key Responsibilities & Expectations

• Team Leadership & Mentorship: Guide, inspire, and manage the VFX team through regular 1:1s, performance evaluations, continuous feedback, and knowledge sharing.
• Hands-on Execution & Quality: Drive visual effects from early conceptual stages to final, polished in-game integration.
• Pipeline & Workflow Optimization: Establish clear technical standards, refine production pipelines, and manage team allocation and delivery timelines.
• Cross-Disciplinary Approach: Assess features to select the best execution path (Spine, Unity, VFX, or a hybrid approach) and solve production blockers effectively.

• Artistic & Technical Balance: Ensure game visual hierarchy, timing, composition, and visual feedback remain top-notch while staying within mobile technical limits.

   

What We Are Looking For

• Leadership Experience: Proven track record of leading, mentoring, and managing artists in a game development environment.
• Casual Mobile Expertise: In-depth knowledge of casual mobile game visual dynamics and performance constraints.
• Unity Proficiency: Solid hands-on experience with Unity (Particle System, Shader Graph, custom shaders, and mobile optimization).
• Spine Animation: Ability to create/review animations, prepare assets, and integrate Spine assets smoothly into Unity.
• Motion & Visual Design: Exceptional grasp of timing, anticipation, readability, and overall game feel.
• Technical Art Foundations: Understanding of mobile platform limitations, performance profiling, and optimization best practices.
• Communication: Ability to articulate creative and technical proposals clearly to stakeholders and cross-functional teams.
• Portfolio: A rich collection of work showcasing gameplay effects, character VFX, and dynamic UI animations.

• Gamer Mindset: Deep passion for games and a curiosity about why specific visual solutions resonate with players.

   

Nice-to-Haves / Bonus Points

• Experience with Poker, Card, or Casino-style games (or a strong curiosity to master these mechanics and player behaviors).
• Multilingual skills (fluency in two or more: English, Ukrainian, Mandarin Chinese).
• Familiarity with After Effects or other advanced motion design tools.
• Experience supporting multiple production pipelines/projects simultaneously.

• Openness to potential relocation to Japan.

   

How to Apply

If you want to combine hands-on creation with team leadership and leave a real mark on mobile games, we’d love to connect!

Please share your CV along with a link to your Portfolio.

• You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
  This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
  The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

   

• Responsibilities:

  - Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
  - Build and enhance data processing pipelines using Java and Apache Spark
  - Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
  - Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
  - Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
  - Translate business and regulatory requirements into robust technical solutions
  - Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
  - Investigate and resolve data and application issues in development, test, and production environments
  - Improve application performance, scalability, and reliability for high-volume data processing workloads
  - Contribute to the design and implementation of reusable components and engineering best practices
  - Participate in code reviews, testing, and release activities to ensure high-quality deliverables
  - Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
  - Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

   

• Mandatory Skills Description:

  - 6+ years of commercial experience with Python
  - 2+ years of PySpark experience
  - Experience in designing and developing scalable, high-performance backend applications
  - Good knowledge of SQL and working with large datasets from multiple data sources
  - Strong problem-solving skills and ability to work effectively in a global distributed team

   

• Nice-to-Have Skills Description:

  - Experience in financial services, investment banking, or regulatory reporting projects
  - Familiarity with data quality, reconciliation, and control frameworks
  - Experience working with large-scale enterprise data platforms
  - Knowledge of cloud environments and modern data platform architectures
  - Understanding of CI/CD practices and automated deployment pipelines
  - Experience working in Agile / Scrum teams within a distributed global setup

   

• Languages:
  • English: B2 Upper Intermediate

We’re looking for a proactive, hands-on Community & SEO Content Manager who combines strong content creation and SEO skills with a genuine interest in building professional communities.

You’ll play an important role in growing ArboNation by creating valuable, trustworthy resources that help tree care professionals solve real-world challenges, improving our visibility through organic search, and building an engaged community where industry professionals can connect, share knowledge, and learn from one another.

The ideal candidate is both a strong writer and a community builder - someone who takes initiative, understands audience needs, works independently, and follows through to turn ideas into meaningful results.
 

Responsibilities

• Audit, update, and maintain existing website content.
• Conduct keyword research and identify relevant search opportunities for the US market.
• Plan, write, edit, and publish SEO-friendly content, including guides, checklists, and templates.
• Improve on-page SEO, content structure, and internal linking.
• Research audience needs and turn recurring questions into useful resources.
• Recruit, onboard, and support founding community members.
• Manage daily community activity, respond to questions in English and Spanish, and facilitate discussions.
• Follow up with members to help them achieve practical outcomes.
• Coordinate expert sessions and identify opportunities for new content.
• Monitor SEO performance, website analytics, and community engagement.
• Prepare monthly reports and collaborate with marketing, partnerships, and development teams.
• Ensure content accuracy, source verification, privacy, and responsible use of AI.
   

Requirements

• Strong English writing, editing, and interviewing skills.
• Practical experience with SEO, keyword research, search intent, and on-page optimization.
• Experience managing website content through a CMS.
• Working knowledge of Google Search Console and website analytics.
• Strong research and fact-checking skills.
• Experience in community management, onboarding, moderation, and member support.
• Spanish proficiency at approximately B2 level or equivalent.
• Ability to create clear, practical content from complex information.
• Strong organizational skills and the ability to work independently.
• Responsible use of AI tools and understanding of confidentiality, privacy, and consent.
   

Nice to have:

• Experience with B2B or professional communities.
• Knowledge of arboriculture, landscaping, construction, or other field-service industries.
• Experience with newsletters, online events, and technical SEO.
   

Work format: Full-time, remote, Monday–Friday, with agreed working hours that overlap with the US market.

What We Offer

• 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00 Kyiv time.
• Personal Growth Budget in USD (Travel, Health & Psychotherapy, Sports, Education & Training, Software, Work Equipment).
• Competitive compensation in USD with regular salary reviews.
• Paid vacation, holidays, and sick leave.
• Continuous professional growth through mentorship, feedback, and knowledge sharing.
• English Speaking Club with a native speaker.
• Access to AI tools, including coding assistants for engineers and LLM subscriptions for non-technical specialists.
• Projects with clients across Europe and North America across FinTech, Logistics, Hospitality, E-commerce, Legal, Music, and other industries.
• Transparent processes, flat management structure, and a supportive team culture.

About the Role

• We are hiring a Senior Full-Stack Engineer to become one of the strongest technical contributors on the team.
• The single most important thing we’re looking for is experience scaling a SaaS product. We want someone who has already seen what happens as a live platform grows: increasing complexity, technical debt, scaling bottlenecks, evolving data models, unreliable integrations, and engineering decisions that worked at one stage but became expensive at the next.

• This is a hands-on senior engineering role with strong technical leadership expectations. You will design and write production code, own substantial systems end to end, influence architectural decisions, challenge technical direction when needed, and raise the engineering level of the people around you.

   

Project

• FinTech SaaS platform built for the restaurant and hospitality industry. Our products handle tip pooling and payouts, payroll, reporting and compliance, labor and operational data, and integrations with the systems hospitality businesses already use. The platform is live, serves thousands of customers and moves millions of dollars.

   

Required Hard Skills

• Several years operating at Senior Engineer level on a SaaS product that grew significantly while you were there. You have seen a system become meaningfully bigger and understand the problems that tend to arrive next.
• Strong Python and Django / Django REST Framework experience, or deep experience in a closely comparable backend stack.
• Strong React and TypeScript experience, with the ability to work effectively across backend and frontend when required.
• Strong PostgreSQL and data modeling skills. You should be comfortable designing schemas that can evolve as the business grows into new products and safely changing them once they contain production data.
• Production experience with asynchronous and distributed workloads using Celery or comparable technologies.
• Strong understanding of API design and third-party integrations, including failure handling, retries, idempotency, data consistency, reconciliation, and situations where the system on the other side is unreliable or outside your control.
• Strong understanding of software architecture and the ability to make pragmatic architectural decisions inside a large existing codebase rather than only designing systems from scratch.
• Experience identifying and addressing performance, scalability, reliability, and maintainability problems before they become critical.
• Strong testing practices and experience safely evolving systems that must remain operational while they are being changed.
• Production experience with Docker, CI/CD, monitoring, error tracking, and observability. 
• Strong Linux knowledge. 
• Sound judgment about technical debt: knowing the difference between an acceptable shortcut and one that will create significant problems later, and being able to improve a system while it remains in production.
• Everyday experience with using AI agents for work (Claude Code or Codex). Familiar with configuring AI toolset, understanding pros and cons of modern AI.

Current Stack

• Django / DRF, PostgreSQL, Redis, Celery, Docker, Traefik, Datadog, Sentry, Mailgun, GitHub Workflows.
• Next.js, MUI, TanStack Query, React Hook Form, Zod, Vitest.

Nice to Have

• FinTech or financial systems experience, particularly payments, payouts, ledgers, reconciliation, payroll, banking, audit trails, or other systems where financial correctness matters.
• Experience with restaurant or hospitality technology, including POS, scheduling, workforce management, payroll, or similar systems.
• Experience with high-volume or business-critical third-party integrations.
• Experience improving a system with meaningful legacy code or technical debt while the product remained actively developed.
• Experience with multi-tenant SaaS architectures.
• Experience improving engineering practices across a team rather than only within your own work.
• Experience as a Senior Engineer in a company of roughly 20–200 people, where your role included helping decide what technical work actually mattered.

Required Soft Skills

• Ability to take technical ownership beyond your own tickets and think about the health of the product and engineering system as a whole.
• Strong engineering judgment and the confidence to challenge technical decisions constructively, including decisions made by Staff Engineers and engineering leadership.
• Comfort with ambiguity. Problems will not always arrive fully specified, and part of your job is asking the questions that make them clear before code gets written.
• Ability to explain complex technical trade-offs clearly to engineers, Product, and non-technical stakeholders.
• A strong teaching mindset. You explain your reasoning, document important decisions, review code seriously, and make the engineers around you better rather than becoming the only person who understands a difficult system.
• Comfortable taking leadership during difficult technical situations without waiting for someone else to define every step of the solution.
• Strong written communication and self-direction. The team is distributed across Canada and Europe with limited live overlap, so you need to communicate clearly asynchronously and drive your own work.
• Fluent English, written and spoken.

Key Responsibilities

1. Own substantial systems end to end

• Take meaningful problems that have been identified but not fully solved and work with Staff Engineers and Product to determine the right technical approach.
• Own complex initiatives from problem definition through design, implementation, migration, testing, rollout, and production monitoring.
• Design not only for the expected path, but also for what happens when something goes wrong in production.

• Remain responsible for the systems you build once they are carrying real customer data and real money.

   

2. Help strengthen the architecture of a growing product

• Work closely with Staff Engineers and the VP of Engineering on architectural decisions and technical direction.
• Understand the existing architecture and identify where today’s decisions may create tomorrow’s problems.
• Identify areas where the platform may struggle as product complexity, integrations, customers, data volume, and transaction volume increase.
• Challenge architectural decisions constructively when you see a better approach.

• Help evolve the architecture incrementally through small, safe improvements rather than unnecessary rewrites or over-engineering.

   

3. Protect correctness, reliability, and engineering quality

• Treat financial correctness as a first-class engineering concern.
• Design for reconciliation and auditability: how we prove a number is correct, understand how it was produced, and detect discrepancies before customers do.
• Use Datadog, Sentry, logs, production data, and other signals to identify recurring problems and their root causes.
• Improve observability, error handling, testing, deployment safety, performance, and operational reliability.

• Make sure recurring production problems are solved systematically rather than repeatedly patched.

   

4. Own technically difficult areas of the product

• Lead work involving complex third-party integrations, asynchronous workflows, data synchronization, reconciliation, migrations, and failure recovery.
• Design systems that behave predictably when external APIs fail, requests are duplicated, jobs execute late, or data arrives in an unexpected state.
• Work closely with Product to make technical feasibility and engineering constraints visible before implementation begins.

• Help break large technical initiatives into safe, incremental pieces that can be built, migrated, and released without unnecessarily putting the existing platform at risk.

   

5. Make the case for important technical work

• Identify technical debt, platform investment, reliability work, and architectural improvements that may not naturally appear on the product roadmap.
• Distinguish between debt that can safely remain and debt that is materially affecting reliability, engineering speed, or future product development.
• Make the business and technical case for that work using evidence rather than engineering preference alone.

• Help sequence improvements so they support product development rather than competing with it unnecessarily.

   

6. Raise the level of the engineering team

• Be a strong technical reference point for other engineers.
• Review architecture, designs, and pull requests with a focus on correctness, reasoning, and long-term maintainability.
• Explain why you would make a decision differently rather than simply leaving a verdict.
• Mentor engineers through reviews, pairing, technical discussions, and example.
• Document important knowledge and decisions so understanding stays with the team rather than with one individual.

• Take leadership when a difficult technical problem crosses multiple areas or engineers.

   

7. Remain hands-on

• Design and write production code across the backend and frontend.
• Take direct ownership of technically difficult or risky work when appropriate.
• Debug difficult production issues and establish their root causes.
• Read and understand the existing codebase before changing it.

• Build enough direct knowledge of the platform to ensure your technical decisions are grounded in how the system actually works.

   

Who this position is not for

• This is not a role for someone whose definition of seniority is simply delivering more complicated tickets. 
• If you prefer receiving clearly defined tickets and technical solutions and then implementing them, this role will probably be frustrating.
• It is not a management role. You won’t have direct reports or headcount responsibility. Leadership here comes through technical ownership, judgment, mentoring, reviews, and influence.
• It is also not a Staff Engineer role. Our Staff Engineers and VP of Engineering set the overall technical direction and architecture. You will help shape that direction, challenge it when needed, and fully own the design and implementation of substantial systems within it.
• It is not a greenfield role. You will be joining a live platform with thousands of customers and a roadmap that does not pause while technical improvements are made. Much of the work involves understanding existing systems, migrating them safely, and improving them incrementally rather than replacing them.
• If you naturally ask what happens when the system gets significantly larger, how it fails, how we know the data is correct, and what today’s shortcut will cost us a year from now, you’ll recognize the work.

Things You Should Know Before Applying

• The engineering challenge is no longer simply building features quickly. It is continuing to ship while improving reliability, scalability, architecture, and the technical foundation required for significant year-over-year growth
• There is technical debt. Part of your job is determining which debt actually matters, making its impact visible, and helping address it without stopping product development.
• Requirements will sometimes be incomplete. We expect you to help shape the solution rather than wait for perfect specifications.

• You will be expected to disagree when necessary, propose better approaches, and explain the reasoning behind them.

   

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀

We are expanding the number of CRM campaigns, launching new projects, and scaling content production for the Casino and Sportsbook verticals. That is why we are looking for a creative and detail-oriented Middle Copywriter to help us create effective communications. 

Your main goal will be to create content that drives Retention, Conversion, Deposits, Reactivation, and LTV of our players, as well as improves Open Rates, Click-Through Rates (CTR), and overall campaign conversions.

📌 Main Responsibilities:

• Writing texts for Email, Push, SMS, and In-App messages.
• Creating texts for bonus pages and promos.
• Adapting content for different GEOs.
• Preparing content for Welcome, Active, Upsell, VIP, Reactivation, and Churn segments.
• Participating in A/B testing of communications.
• Working with the CRM team and designers.

🛠 Required Experience with Tools and Technologies:

• Customer.io, Optimove, Salesforce Marketing Cloud, Braze, or similar CRM platforms.
• Jira, Confluence, Google Docs, Figma.

🎯 Our Ideal Candidate:

• Has 2+ years of copywriting experience.
• Knows how to work with promo offers and bonus mechanics.
• Has an Intermediate (B1+) or higher level of English for writing, adapting content, and working with documentation.
• Is highly literate, detail-oriented, responsible, and capable of meeting deadlines.

➕ Will be a Big Plus:

• Experience in iGaming, Online Casino, Sportsbook, Betting, Gambling, Affiliate Marketing, or Fintech niches.
• Understanding of Casino / Sportsbook bonus mechanics.
• Experience writing Landing Page copy and basic knowledge of UX Writing.
• Certifications in Email Marketing, CRM Marketing, or Content Marketing.

💼 What We Offer:

• Flexibility: Remote work format with a flexible schedule, 5/2 schedule.
• Compensation: Competitive salary based on your experience + performance bonuses.
• Benefits: Paid vacation and sick leave, opportunities for professional development and continuous learning.
• Payments in USDT (white crypto);
• Growth: Opportunity for growth within the project.

We are looking for a VIP Account Management Team Lead to build, lead, and develop our VIP Account Management function across LATAM markets. This position combines team leadership, premium customer service, player retention, operational excellence, and performance analysis.

The ideal candidate has experience working with VIP players in the iGaming industry, strong leadership skills, and a data-driven approach. You will be responsible for building long-term relationships with high-value players, developing VIP Account Managers, monitoring portfolio performance, and continuously improving the VIP experience.

During the initial stage, the Team Lead will also personally handle selected VIP player requests and communications. This hands-on involvement will help establish service standards, validate operational workflows, better understand player needs, and ensure a consistently high-quality VIP experience from the beginning.

Key Responsibilities:
 

• Build, lead, mentor, and support a team of VIP Account Managers.
• Personally handle selected VIP player requests and communications during the initial development stage of the function.
• Build and maintain strong professional relationships with VIP and High Value players.
• Ensure timely and personalized communication through email, Telegram, WhatsApp, and other approved channels.
• Monitor team and individual portfolio performance and ensure the achievement of operational and commercial KPIs.
• Develop player engagement, retention, loyalty, and reactivation strategies.
• Monitor VIP player activity and identify churn risks, changes in deposits or turnover, significant wins or losses, and other behavioral signals.
• Coordinate personalized offers, bonuses, promotions, and service solutions based on player value, preferences, and activity.
• Conduct regular quality reviews of player communications and provide structured feedback to VIP Account Managers.
• Handle escalated player cases, complaints, withdrawal-related questions, and complex operational issues.
• Ensure that all player contacts, agreements, bonuses, follow-ups, and relevant notes are correctly recorded in the CRM or operational tools.
• Participate in hiring, onboarding, training, and developing new VIP Account Managers.
• Create and maintain VIP service processes, communication standards, guidelines, scripts, and best practices.
• Collaborate with CRM, Customer Support, Product, Payments, Risk, Bonus, BI, and Technical teams to resolve player-facing issues.
• Work with the CRM team on VIP segmentation, personalised campaigns, lifecycle communications, and reactivation initiatives.
• Analyse portfolio performance, retention, player activity, bonus efficiency, deposits, turnover, GGR, NGR, and other relevant VIP metrics.
• Prepare regular reports on team performance, portfolio health, player retention, service quality, and operational efficiency.
• Generate and test new ideas for VIP engagement, retention, reactivation, and loyalty.
• Drive continuous improvements in the VIP customer experience and internal workflows.

Requirements:
 

• 2+ years of leadership or senior-level experience in VIP Account Management, Customer Success, Retention, or a related function.
• Previous iGaming experience is mandatory.
• Proven experience working directly with VIP and High Value players.
• Experience communicating with players through Telegram, WhatsApp, email, and other messaging platforms.
• Upper-intermediate English level or higher.
• Strong understanding of player retention, reactivation, loyalty, and personalised service.
• Experience working with VIP performance metrics, player segmentation, CRM systems, and reporting.
• Strong analytical and problem-solving skills.
• Experience onboarding, coaching, and developing Account Managers.
• Ability to manage escalations and independently resolve complex operational issues.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to maintain professional boundaries while building trusted relationships with players.
• Experience working with CRM, back-office, customer support, and player-management platforms.

Nice to Have:
 

• Experience managing VIP players across multiple markets or brands.
• Knowledge of casino and sportsbook products.
• Experience with CRM automation, segmentation, and personalised campaigns.
• Experience with reporting tools and dashboards.
• Understanding of payment flows, withdrawal processes, bonus mechanics, KYC, and responsible gaming procedures.
• Experience creating VIP service documentation, communication templates, and knowledge bases.
• Additional languages relevant to the target markets.

Personal Qualities:
 

• Proactive and ownership-driven mindset.
• Strong leadership and coaching skills.
• Excellent interpersonal and relationship-building abilities.
• High level of emotional intelligence and empathy.
• Attention to detail.
• Data-driven decision-making approach.
• Excellent organisational and prioritisation skills.
• Ability to remain calm under pressure.
• Strong sense of accountability.
• Positive, discreet, and solution-oriented attitude.

Are you looking for an opportunity to manage enterprise-scale solutions in an international environment? Join a long-term project as a Junior Project Manager and work with one of the world’s leading network and infrastructure providers. In this role, you will coordinate software delivery, collaborate with multinational teams, and work closely with both engineering and business stakeholders.

At Sigma Software, we value transparency, collaboration, and continuous growth. You will join a people-oriented environment where modern engineering approaches, AI-driven practices, and knowledge sharing are encouraged across teams.

CUSTOMER
Our customer is a globally recognized provider of network infrastructure and enterprise communication solutions, serving businesses and service providers worldwide. The company operates in a highly complex technological ecosystem, supporting large-scale services and digital transformation initiatives across multiple regions.

PROJECT
The project focuses on the development and support of a core enterprise component used in customer support services. The team works within a large-scale distributed environment that combines cloud infrastructure, enterprise Java solutions, and telecom-related integrations.

RESPONSIBILITIES

• Plan project activities, estimates, milestones, and dependencies
• Track scope, schedule, budget, risks, and delivery progress
• Clarify and document business and technical requirements
• Coordinate the development process and remove delivery blockers
• Keep stakeholders informed and manage expectations
• Support the team and maintain a productive, human-oriented working environment
• Maintain project documentation and reporting
• Support resource planning, assignments, and team development
• Apply current development and AI practices to improve project delivery

REQUIREMENTS
 

• At least 2 years of practical Project Management experience in software development
• Hands-on experience delivering projects in a complex technical domain
• Understanding of modern software development and AI practices
• Solid knowledge of project planning, estimation, risk management, budgeting, and delivery control
• Ability to understand and discuss technical requirements with engineers and Customers
• Strong organisation, prioritisation, and problem-solving skills
• Human-oriented approach to team and people management
• Customer-oriented mindset focused on business goals and delivery outcomes
• Clear and confident communication with technical and non-technical stakeholders. Experience working in a multinational environment
• Upper-Intermediate or higher English level

WOULD BE A PLUS
 

• Experience with Java or cloud-based projects

Шукаєш можливість керувати enterprise-рішеннями в міжнародному середовищі? Приєднуйся до довготривалого проєкту на позиції Junior Project Manager та працюй з одним із провідних світових постачальників мережевої інфраструктури та комунікаційних рішень. У цій ролі ти координуватимеш delivery програмного забезпечення, співпрацюватимеш із міжнародними командами та тісно взаємодіятимеш як з engineering-, так і з business-стейкхолдерами.

У Sigma Software ми цінуємо прозорість, співпрацю та постійний розвиток. Ти станеш частиною people-oriented середовища, де команди активно використовують сучасні engineering-підходи, AI-driven практики та обмін знаннями.

КЛІЄНТ
Наш клієнт — всесвітньо відомий постачальник рішень у сфері мережевої інфраструктури та enterprise-комунікацій для бізнесів і сервіс-провайдерів по всьому світу. Компанія працює у складній технологічній екосистемі, підтримуючи масштабні сервіси та ініціативи цифрової трансформації в різних регіонах.

ПРОЄКТ
Проєкт зосереджений на розробці та підтримці ключового enterprise-компонента, який використовується у customer support сервісах. Команда працює у масштабному distributed-середовищі, що поєднує cloud-інфраструктуру, enterprise Java-рішення та telecom-інтеграції.

ОБОВ’ЯЗКИ

• Планувати проєктні активності, оцінки, milestones і залежності
• Відстежувати scope, графік, бюджет, ризики та прогрес delivery
• Уточнювати та документувати business і technical requirements
• Координувати процес розробки та усувати delivery blockers
• Інформувати стейкхолдерів і керувати очікуваннями
• Підтримувати команду та сприяти продуктивному, people-oriented робочому середовищу
• Підтримувати проєктну документацію та звітність
• Допомагати з resource planning, assignment процесами та розвитком команди
• Застосовувати сучасні development та AI practices для покращення delivery процесів

ВИМОГИ

• Від 2 років практичного досвіду у Project Management у software development
• Практичний досвід delivery проєктів у складному технічному домені
• Розуміння сучасної software development методології та AI practices
• Ґрунтовні знання у сфері планування проєктів, estimation, risk management, budgeting і delivery control
• Здатність розуміти та обговорювати technical requirements з engineers і Customers
• Сильні організаційні навички, навички пріоритизації та вирішення проблем
• People-oriented підхід до management команди
• Customer-oriented mindset із фокусом на business goals та delivery results
• Чітка та впевнена комунікація з technical і non-technical стейкхолдерами
• Досвід роботи в міжнародному середовищі
• Рівень англійської — Upper-Intermediate або вище

БУДЕ ПЛЮСОМ

• Досвід роботи з Java або cloud-based проєктами

 We're Hiring: Web Scraping Support Engineer (Remote)

Hello everyone! Massive is looking for a Web Scraping Support Engineer to join our fully remote team. If you dream in selectors, wake up parsing HTML, and genuinely enjoy helping people solve gnarly data extraction problems — this one's for you.

 What is Massive?
Massive is an infrastructure company powering data-driven innovation at scale. We operate a global proxy network, build managed APIs for search engines (SERP), and Web Unblocking API to bypass anti-bot measures for large-scale data collection and processing.

 Why This Role Is Different
Most support roles are reactive. This one isn't. You're the person customers trust when their scraping pipeline breaks at 2 AM, when a target site changes its structure overnight, when nothing works and nobody knows why. You don't just answer tickets — you solve problems that other engineers can't.

 Who We're Looking For
 

• Troubleshoots in Their Sleep: Broken selectors, anti-bot walls, rotating proxies, CAPTCHAs, headless browser quirks — you've seen it all and you fix it before your coffee gets cold
• AI is your best friend - you know how to leverage AI to be 10X faster and more productive
• Customer-Obsessed & Likable: You're the person customers ask for by name. You explain complex concepts in plain language and people genuinely enjoy working with you
• Can Scrape Anything, Anywhere: SPAs, paginated APIs, rate-limited endpoints, geo-restricted content — if it's on the web, you know how to extract it
• Consumes Data for Breakfast: You think in JSON, dream in XPath, and get excited about a well-structured dataset
• Relentlessly Organized: Your support board is pristine. Every ticket triaged, every follow-up tracked, every edge case documented. Nothing slips through — ever
• Curious Builder: When you notice the same issue three times, you don't just fix it — you automate the solution so it never comes back

 What You'll Be Doing
 

• Own the support board end-to-end with the support team — triage, prioritize, resolve, and follow up on every ticket
• Debug complex web scraping issues across proxy configurations, browser automation, and API integrations
• Help customers build, optimize, and fix their scraping pipelines
• Reproduce issues, identify root causes, and escalate bugs with full context to engineering
• Write documentation and guides that reduce repeat tickets

 Bonus Points
 

• Experience with Puppeteer, Playwright, Selenium or similar browser automation
• Hands-on with proxy networks and IP rotation strategies
• Familiarity with anti-bot systems (Cloudflare, Akamai, PerimeterX, DataDome)
• Working knowledge of Python, Node.js, or scripting languages for data extraction
• no satisfaction until all the work is done and then some

 Ready to Scrape the Future With Us?
Skip the generic resume. Show us something real — a scraper you built, a gnarly problem you debugged, a support process you transformed. We care about what you can do, not where you went to school.
If you read this and thought "finally, someone gets it" — trust that feeling. Apply now.

We are looking for a AI/ML Research Scientist to join our team.

Responsibilities

• Conduct cutting-edge research in applying machine learning techniques to chip design and optimization problems
• Develop and implement algorithms using graph neural networks, diffusion models, and other advanced ML architectures
• Collaborate with cross-functional teams including engineers and researchers
• Publish research findings in top-tier conferences and journals
• Prototype and validate new approaches using modern ML frameworks
• Contribute to open-source or commercial EDA tools

Minimum Qualifications

• PhD with 1+ years of research experience in Electrical Engineering, Computer Science, Information Systems, or STEM-related field
• 1+ years of experience with modern machine learning architectures including Transformers, Graph Neural Networks, and Diffusion models
• Strong coding skills in Python and C++
• Experience with machine learning frameworks like PyTorch
• At least 1 publication in top machine learning conferences (NeurIPS, ICML, ICLR, etc.)

Preferred Qualifications

• Experience with deep learning on graphs (general graphs, circuit graphs, molecular graphs, or trees)
• Familiarity with classical search and optimization techniques (Genetic Algorithms, Monte-Carlo Tree Search, Dijkstra's Algorithm, etc.)
• Experience with EDA tools, either commercial or open-source
• Publications in top-tier venues focusing on AI for chip design or AI for materials science

Role Overview:

We are looking for a Senior-level Automation QA Engineer to join our team in Poland. The role will primarily focus on API testing (80%) with UI testing (20%). You will help design, enhance, and maintain automation frameworks, ensuring efficient and scalable testing.

Key Responsibilities:

Automation Framework & Strategy

• Contribute to designing and improving automation testing strategies.
• Develop and maintain automation frameworks for API, UI, and LLM validation.
• Ensure scalability, maintainability, and reusability of automation code.

Test Development & Execution

• API Testing: Develop automated API tests in Python using the Requests library.
• UI Testing: Create and maintain UI tests with Playwright.
• Integrate automated tests with Postman collections where applicable.
• Execute performance, regression, and functional tests.

Continuous Integration & Deployment

• Integrate automation tests into CI/CD pipelines (Jenkins preferred).
• Work with Docker and Kubernetes to manage and scale test environments.

Collaboration & Documentation

• Collaborate with developers, QA, and DevOps teams to improve the QA process.
• Write test plans, strategies, and design documents.
• Track issues using Jira and manage test cases (Xray optional).
• Analyze logs, investigate failures, and troubleshoot in staging and production.

Required Qualifications & Experience:

Must-Have:

• 3-5 years of experience in test automation or a related QA role.
• Strong programming skills in Python.
• Solid experience in API automation (Requests library) and UI automation (Playwright).
• Experience with CI/CD tools (Jenkins preferred).
• Experience with Docker & Kubernetes for test environments.
• Strong analytical, problem-solving, and debugging skills.
• Experience with Jira for tracking and reporting.
• Ability to work independently and proactively in a fast-paced environment.

Nice to Have:

• Experience with Kafka.
• Familiarity with Xray for test management.
• Knowledge of AWS cloud services.

Role Overview:

We are looking for a Senior level Automation QA Engineer to join our team in Poland. The role will primarily focus on API testing (80%) with UI testing (20%). You will help design, enhance, and maintain automation frameworks, ensuring efficient and scalable testing.

Key Responsibilities:

Automation Framework & Strategy

• Contribute to designing and improving automation testing strategies.
• Develop and maintain automation frameworks for API, UI, and LLM validation.
• Ensure scalability, maintainability, and reusability of automation code.

Test Development & Execution

• API Testing: Develop automated API tests in Python using the Requests library.
• UI Testing: Create and maintain UI tests with Playwright.
• Integrate automated tests with Postman collections where applicable.
• Execute performance, regression, and functional tests.

Continuous Integration & Deployment

• Integrate automation tests into CI/CD pipelines (Jenkins preferred).
• Work with Docker and Kubernetes to manage and scale test environments.

Collaboration & Documentation

• Collaborate with developers, QA, and DevOps teams to improve the QA process.
• Write test plans, strategies, and design documents.
• Track issues using Jira and manage test cases (Xray optional).
• Analyze logs, investigate failures, and troubleshoot in staging and production.

Required Qualifications & Experience:

Must-Have:

• 3-5 years of experience in test automation or a related QA role.
• Strong programming skills in Python.
• Solid experience in API automation (Requests library) and UI automation (Playwright).
• Experience with CI/CD tools (Jenkins preferred).
• Experience with Docker & Kubernetes for test environments.
• Strong analytical, problem-solving, and debugging skills.
• Experience with Jira for tracking and reporting.
• Ability to work independently and proactively in a fast-paced environment.

Nice to Have:

• Experience with Kafka.
• Familiarity with Xray for test management.
• Knowledge of AWS cloud services.