PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.
We are looking for a Senior Process Manager to join our team!
Requirements:
- 2+ years of experience in process management, operations, or project management in a technology-driven environment.
- Proven track record in process design, implementation, and optimization across cross-functional teams.
- Strong knowledge of at least one process improvement methodology (Lean, Six Sigma, BPMN, or Agile); familiarity with multiple approaches is a plus.
- Experience in change management and organizational transformation projects.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Ability to clearly articulate the purpose and expected impact of process improvements, and to explain these to teams in a way that ensures understanding and adoption.
- Data-driven mindset with experience in KPI definition and reporting.
- Experience in fintech, or the broader IT sector.
- Experience with QA methodologies and frameworks (e.g., ISTQB, TMMi, or similar) and understanding of the software testing lifecycle will be considered an advantage.
- Strong appreciation for documentation, with a disciplined approach to creating, maintaining, and safeguarding it.
- Good English proficiency (written and spoken), sufficient for professional documentation.
- Understanding of SDLC and how QA integrates at each stage (requirements, development, testing, release).
- Familiarity with test management and defect tracking tools (e.g., Jira, TestRail, Zephyr, or similar).
- Experience working with QA/Testing teams and understanding of their operational challenges (test planning, environment management, release readiness).
Responsibilities:
- Design, document, and optimize end-to-end QA-related processes, including test planning, defect management, regression testing, release readiness, and environment management workflows.
- Drive standardization and alignment of QA processes across Tech teams, ensuring consistency with SDLC and operational practices.
- Facilitate structured collaboration between QA, Engineering, Product, and Release Management teams to ensure seamless process integration.
- Improve defect management workflows, including severity/priority classification, escalation models, triage processes, and root cause analysis practices.
- Support implementation and optimization of the test management lifecycle (test strategy, test case design, execution, reporting, and continuous improvement).
- Establish and track QA process KPIs (e.g., defect density, escape rate, test coverage, regression pass rate, release cycle time, environment availability).
- Ensure QA processes comply with internal quality policies, regulatory requirements, and audit standards.
- Develop and maintain SOPs, RACI matrices, process maps (BPMN), and operational documentation for QA workflows.
- Identify and implement automation opportunities within QA processes (test reporting, defect routing, regression triggers, environment provisioning, etc.).
- Drive continuous improvement initiatives to reduce defect leakage, shorten release cycles, and enhance overall product quality.
What are the conditions and bonuses?
☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻⚕️Corporate health insurance program for your well-being;
💵Referral program enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣Free internal English courses;
🧘Yoga classes to help you stay active and energized;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.
