Jobs at Djinni

Hi there! We’re Softsich 👋 
A young, ambitious, and fast-growing company creating innovative digital products.
We’re looking for a CRM Specialist who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.

Your key responsibilities will include:

 – Launch promo campaigns and seasonal events.
 – Organize raffles and engagement activities to retain and re-activate users.
 – Analyze the performance of campaigns and promotions.
 – Develop promotion mechanics and prepare technical requirements for developers.
 – Communicate with users via email, SMS, messengers, push notifications, and social media.
 – Set up trigger-based and automated communication flows.
 – Brief and coordinate design, copywriting, and analytics teams.
 – Conduct market and competitor analysis.

It’s a match if you have:

 – 6+ months of experience in CRM marketing.
 – English proficiency at the Intermediate level.
 – Experience working with email/SMS/Web-push channels, tableau and Customer.io.
 – Ability to create segments and automation flows.
 – Understanding of HTML/CSS for editing email templates.
 – Ability to work with analytical reports.

Would be an advantage: Experience working with SoftSwiss.

What we offer:

 – Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
– 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
 – A friendly team where it’s easy to ask questions, learn, and be yourself.
 – Coverage of expenses for professional events.
 – Birthday greetings, team buildings, and plenty of real teamwork.
 – Zero support or cooperation with the aggressor country or any related businesses.

If this approach resonates with you — feel free to apply 🚀

Due to the product growth we are currently looking for a results-driven Product Compliance Manager.

Responsibilities

• Develop and implement a robust compliance monitoring program that adapts to new regulatory developments
• Ensure correct composition of marketing materials prepared by the Marketing team according to regulations and guidelines from regulators
• Ensure correct usage of the Company’s applications
• Assist in Brand protection initiatives ensuring the Company’s brand is not abused
• Design and deliver compliance training programs for company staff to foster a culture of compliance
• Periodically revise and update internal policies and procedures to ensure alignment with evolving laws
• Monitor accounts for suspicious transactions, potential fraud, and/or unlawful activity
• Identify complex compliance risks and devise mitigation strategies. Conduct regular risk assessments
• Prepare quarterly and annual compliance reports to management
• Review and approve marketing campaigns and handle due diligence/KYC for marketing partners

Requirements

• At least 2 years working experience in a Compliance role within the Fintech, Crypto, or CFD industry 
• Excellent spoken and written English communication skills
• Degree in law, finance, or economic
• Deep understanding of AML/CFT regulations, customer protection and Marketing compliance standards.
• Good knowledge on provisions of regulations, laws, directives in AML
• Strong analytical skills with the ability to interpret complex regulations into actionable business advice

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Bookimed No. 1 Platform of Medical Tourism since 2014. Our mission is to provide access to advanced medical solutions for everyone: 1511 clinics, 58 medical coordinators, 6356 reviews, and the best service with 24/7 care and support.

We invite you to work as a Sales Representative at Bookimed.

Responsibilities:

• Processing of incoming requests from patients seeking treatment abroad.
• Communicate and interact with patients through various channels (chat/phone/email).

• Working with the CRM system: filling in patient requests to create patient profiles.

   

Mandatory skills:

• English B2 and higher.
• Previous experience in sales.
• Experience with the CRM system.
• Strong communication skills.
• Willingness to communicate with patients outside of working hours.
• Proactivity, a desire to develop both financially and professionally.

Nice to have:

• Medical education/experience/practice.
• Spanish|French B2 and higher.

Benefits:

• Fixed-rate + bonus system, so your earnings are unlimited 🚀
• Remote work with the US timezone.
• Work only with «hot» leads/patients.
• Paid annual leave and sick leave.
• Compensation package.
• Work in a friendly atmosphere within the sales team.
• Onboarding and probation period with constant support from the Manager and Team Lead.

If you are open to new things, goal-oriented, and ready to support and be responsible for our mission to help people worldwide, welcome to Bookimed!

Bookimed is the #1 medical tourism platform since 2014. Our mission is to make advanced medical solutions accessible to everyone: 1,511 clinics, 58 medical coordinators, 6,356 reviews, and 24/7 support.

We are looking for an energetic Sales Manager who is ready to manage the full sales cycle, achieve KPIs, and earn based on results. Medical education is not required — strong communication skills, sales mindset, and result orientation matter most.

Responsibilities:

• Achieve monthly sales targets and financial KPIs.
• Manage the full client journey — from the first inquiry to deal closure.
• Communicate with clients via chat, phone, and email.
• Work with a CRM system: process leads and keep client profiles up to date.
• Collaborate closely with the team and Team Lead to maximize results.

We expect:

• Experience in sales is preferable, but not obligatory.
• English B2 or higher.
• Experience working with CRM systems.
• Strong communication and negotiation skills.
• Empathy and the ability to work with different client types, including emotional or challenging ones.
• Proactivity, strong result orientation, and motivation to grow financially and professionally.
• Flexibility to contact clients outside standard working hours when needed.

Nice to have:

• Other languages like Spanish, French, and German.
• Medical background.

We offer:

• Fixed salary starting from 500 USD + bonus system — uncapped income.
• Remote work with a flexible schedule.
• Work with hot leads only.
• Structured onboarding and ongoing support from a Team Lead and the team.
• Clear opportunities for professional and financial growth.

If you’re ready to sell, achieve results, and earn based on your performance, Bookimed is waiting for you!

Hi there! We’re Softsich 👋 
A young, ambitious, and fast-growing company creating innovative digital products.
We’re looking for a VIP Account Manager Team Lead who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.

Your key responsibilities will include:

• Lead and manage a team of VIP Account Managers, including performance tracking and workload distribution
• Drive revenue growth across the VIP client portfolio (NGR, ARPU, LTV, etc.)
• Monitor and optimize retention strategies, identifying churn risks and growth opportunities
• Oversee bonus budget allocation and ensure cost efficiency
• Conduct regular analysis of client portfolios and form actionable insights
• Ensure high-quality premium client experience and handle escalations
• Maintain discipline and transparency in CRM usage and task execution
• Build and manage a reporting framework (daily/weekly performance, risks, action plans)
• Collaborate cross-functionally with CRM, Payments, BI, Product and Support teams
• Personally manage relationships with high-value clients when needed

It’s a match if you have:

• 1+ year of experience in a Team Lead role (Account Management, Retention, or related customer-facing functions)
• Proven experience in managing or mentoring a team
• Strong understanding of revenue and retention metrics (ARPU, LTV, churn, bonus cost, etc.)
• Hands-on experience with CRM systems, admin panels, and customer communication tools
• Analytical mindset: ability to identify patterns, root causes, and growth opportunities
• Experience working with client portfolios and performance analysis
• Strong decision-making skills, especially under pressure
• Ability to balance business goals with team management
• Fluency in Ukrainian or Russian for internal team communication 
• Upper-Intermediate (B2+) English

Would be an advantage:

• Experience in managing multi-brand or multi-geo client portfolios
• Background in process optimization or automation initiatives
• Experience in preparation of digital reports or improving operational workflows
• Strong cross-team collaboration experience
• Additional languages (Spanish, French, German)

What we offer:

• Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
• A friendly team where it’s easy to ask questions, learn, and be yourself.
• Coverage of expenses for professional events.
• Birthday greetings, team buildings, and plenty of real teamwork.

• Zero support or cooperation with the aggressor country or any related businesses.

   

If this approach resonates with you — feel free to apply 🚀

Location: Remote
Employment: Service Agreement (Full-time)
Reports to: CEO / Head of Payments

From first contact with banks to fully operational payment flows - this is where onboarding meets real payment infrastructure.

Within our fintech holding, we are building and scaling a payment ecosystem for high-risk industries. This role is critical: without onboarding, there are no accounts, no acquiring, and no payment flows.

We are looking for an Onboarding Manager who can take full ownership of the bank and EMI onboarding process - from identifying the right partners to launching fully operational payment setups.

Your Mission

Own and drive the full onboarding lifecycle for group companies and clients - from selecting the right banking and payment solutions to successfully opening accounts, setting up acquiring, and ensuring payment operations go live.

You will act as the key driver between business needs and financial institutions, making sure that every entity gets the accounts and infrastructure required to operate globally.

What You Will Do

Onboarding & Account Setup

• Manage end-to-end onboarding with banks, EMIs, PSPs, and acquiring partners
• Identify and evaluate payment solutions aligned with client and business needs
• Open and maintain:
  • Operational accounts
  • Safeguarding / settlement accounts
    MID / acquiring & payment processing setups

Documentation & Compliance

• Prepare, structure, and submit full KYC / AML / Due Diligence packages
• Build complete corporate documentation:
  • UBO / shareholder structures
  • Source of funds explanations
  • Corporate profiles and supporting documents
• Draft clear business descriptions and transaction flow narratives for banks
• Respond to EDD requests and compliance follow-ups

High-Risk & Complex Cases

• Work with high-risk verticals: crypto, iGaming, forex, adult, marketplaces, cross-border PSPs
• Manage rejections, re-submissions, and escalations with financial institutions
• Navigate risk reviews and onboarding committees

Process Ownership

• Join onboarding calls with banks and partners
• Track onboarding pipelines across multiple entities and jurisdictions
• Ensure timelines are met and onboarding moves forward without bottlenecks
   

Ideal Candidate Profile

Experience:
Proven experience in bank / EMI onboarding within fintech, PSP, or payment companies

Industry Knowledge:
Fintech, PSPs, payment infrastructure, high-risk merchants

Background:
Hands-on experience working with European banks and EMIs
Experience with high-risk verticals is a strong advantage

Skills:

• Strong attention to detail and structured approach
• Deep understanding of KYC / AML and compliance requirements
• Confident communication with banks, compliance, and risk teams
• Ability to manage multiple entities, jurisdictions, and deadlines simultaneously

Languages:
English (B2+), Russian (preferred)

Mindset:
Ownership-driven, adaptable, and comfortable working in fast-paced, high-risk environments

Why SolveX?

• Stability: Official employment & reliable compensation
• Flexibility: Remote work with flexible hours
• Growth: Career progression and opportunity to build processes from scratch
•  Exposure: Work with European and global banking partners
• Impact: Without you, accounts don’t open and payments don’t start
• Ownership: You own the full onboarding cycle - not just documentationng M

We are looking for a senior full-stack engineer with proven experience in AI-powered document workflows.

Requirements

• 5+ years of software development experience
• Hands-on experience building production-grade AI document pipelines — not just LLM API integration, but full pipeline design and reliability
• Comfortable working with legal/commercial document structures — contracts, agreements, leases — at a level where no explanation of the basics is needed
• Experience with PDF processing: extraction, parsing, classification at scale
• Comfortable in fast-moving, small-team environments with high autonomy

• Familiarity with AI-assisted development tools (Claude Code, Cursor, or similar)

   

• Nice to Have
  Direct experience in real estate tech or legal tech products
  E-signature or document execution workflow experience
  Background in deal or transaction management platforms

Key Responsibilities

• Build AI pipelines to ingest and process document knowledge bases (regulations, contract templates, legal frameworks) and generate structured rules and logic
• Develop document understanding features: summarization, classification, party identification, payment terms, key dates, and required actions from uploaded PDFs
• Implement document state analysis — execution status detection, document categorization, follow-up identification
• Contribute across the deal intelligence stack: contract creation, e-signing workflows, payment triggers, file management, and compliance tracking
• Work autonomously and communicate proactively — own features end-to-end

Required Tech Stack

• Next.js / React — primary framework (frontend and API)
• Supabase — database and authentication
• Vercel — deployment infrastructure
• Claude API (Anthropic) — AI layer; strong prompt engineering skills required
• TypeScript — used throughout the codebase

We are looking for a senior full-stack engineer with proven experience in AI-powered document workflows.

Requirements

• 5+ years of software development experience
• Hands-on experience building production-grade AI document pipelines — not just LLM API integration, but full pipeline design and reliability
• Comfortable working with legal/commercial document structures — contracts, agreements, leases — at a level where no explanation of the basics is needed
• Experience with PDF processing: extraction, parsing, classification at scale
• Comfortable in fast-moving, small-team environments with high autonomy

• Familiarity with AI-assisted development tools (Claude Code, Cursor, or similar)

   

• Nice to Have
  Direct experience in real estate tech or legal tech products
  E-signature or document execution workflow experience
  Background in deal or transaction management platforms

Key Responsibilities

• Build AI pipelines to ingest and process document knowledge bases (regulations, contract templates, legal frameworks) and generate structured rules and logic
• Develop document understanding features: summarization, classification, party identification, payment terms, key dates, and required actions from uploaded PDFs
• Implement document state analysis — execution status detection, document categorization, follow-up identification
• Contribute across the deal intelligence stack: contract creation, e-signing workflows, payment triggers, file management, and compliance tracking
• Work autonomously and communicate proactively — own features end-to-end

Required Tech Stack

• Next.js / React — primary framework (frontend and API)
• Supabase — database and authentication
• Vercel — deployment infrastructure
• Claude API (Anthropic) — AI layer; strong prompt engineering skills required
• TypeScript — used throughout the codebase

Ready to work on cutting-edge solutions in the telecom domain? We are looking for a Junior Full Stack Developer to join our team and contribute to a high-impact project in data management and system integration.

CUSTOMER
Our customer is a global leader in Information and Communication Technology (ICT), serving telecom service providers worldwide. They deliver innovative products and services for mobile and fixed communication networks, radio systems, and transmission infrastructure. Recognized for driving innovation in connectivity, the company enables next-generation communication solutions and operates in over 100 countries.

PROJECT
The team will work on a Product Information Service — a scalable, cloud-native system designed to manage product-related data and enable integration across multiple systems. The solution focuses on data management, APIs, and system integration, ensuring reliable and efficient information flow between platforms.

Key Technologies: Python, React, PostgreSQL, Node.js

RESPONSIBILITIES:

• Develop and support backend and frontend parts of the Product Information Service
• Implement REST APIs and help integrate them with other systems
• Work with PostgreSQL databases (design and basic maintenance)
• Build simple and responsive user interfaces using React
• Write unit and basic end-to-end tests to support code quality
• Take part in code reviews and follow team development practices
• Create and maintain technical documentation
• Collaborate with the customer via conference calls and meetings

• Engage in SAFe Agile ceremonies including estimation, grooming, and planning sessions

   

REQUIREMENTS:

• 1.5+ years of professional software development experience using Python
• Experience in implementing RESTful APIs and contributing to their design
• Hands-on experience with PostgreSQL
• Strong skills in React for building responsive UIs
• Understanding of backend system design principles

• Intermediate level of English or higher

   

WILL BE A PLUS:

• Experience with Node.js

   

PERSONAL PROFILE:

• Strong problem-solving skills and attention to detail
• Ability to work collaboratively in a distributed team environment
• Proactive communication and willingness to engage with stakeholders
• Adaptability to changing requirements and priorities

We’re looking for an experienced Affiliate Manager to drive growth across In-App and SEO traffic channels with a focus on African markets. This role requires a hands-on professional who can own partner relationships end-to-end, make data-driven decisions and scale high-performing traffic sources within a broader multi-channel affiliate strategy.

We are looking for:

• 1 year of experience in affiliate marketing / traffic management (strong focus on In-App and/or SEO);
• Proven track record of driving revenue growth through affiliate partnerships;
• Strong understanding of traffic economics: ROI, LTV, CAC, conversion funnels;
• Solid understanding of the iGaming/gambling vertical;
• Experience working with SEO and competitive analysis tools such as Ahrefs, SEMrush and Similarweb;
• Deep understanding of mobile attribution platforms (AppsFlyer, Adjust or similar tools).

Responsibilities:

• Own and scale partnerships with In-App and SEO traffic sources, driving sustainable revenue growth;
• Identify and secure high-value partners, leading negotiations and closing deals;
• Manage the full partner lifecycle: from sourcing and onboarding to optimization and long-term retention;
• Analyze traffic performance (ROI, LTV, conversion quality) and proactively implement optimization strategies;
• Develop and test new growth hypotheses, traffic sources and market opportunities;
• Work closely with product, analytics and marketing teams to improve funnel performance and conversion rates;
• Oversee campaign execution, placements and compliance with agreed terms;
• Structure and optimize internal processes related to partner management, reporting and payments.

Will be a plus:

• Experience with CPA traffic and affiliate networks;
• Experience in African markets.

Conditions:

• Stable schedule and remote work;
• 20 working-days paid annual leave, 5 days paid sick leave, UA national holidays;
• High salary growth potential;
• Competitive compensation depending on success of your work and your results;
• A unique work environment where you can be a part of creating a new and innovative product.

We are looking for an experienced Backend Developer to strengthen the team that works with the African markets. Our company is a team of ambitious and creative professionals who are constantly developing and achieving high results. You can become a part of our team!

We expect:

• Minimum of 2 years of experience in developing on NodeJS and modern JavaScript;
• Experience in ReactJS for frontend tasks;
• Strong knowledge of PostgreSQL - writing SQL queries, working with indexes, optimizing performance (not only through ORM);
• Experience in writing automated tests;
• Understanding of HTML, CSS, and web development basics;
• Proficiency in using Git;
• Ability to write clean, maintainable code.

Responsibilities:

• PostgreSQL schema design and query performance optimization;
• Development and improvement of web applications using JavaScript with focus on backend logic;
• Frontend development on React.js for user interfaces;
• Optimize performance and fixing bugs in existing code;
• Implement new features according to technical requirements;
• Create microservices from scratch;
• Maintain technical documentation and write automated tests;
• Participate in architectural planning and project decision-making.

Wil be a plus:

• Experience in analyzing and solving database performance problems - understanding query execution plans, choosing the right indexes;
• Experience with Redis and Sidekiq;
• Familiarity with Ruby on Rails;
• Knowledge of Docker and containerization technologies;
• Understanding of AWS services (S3, CloudFront);
• High self-learning ability and a desire for professional growth.

We offer:

• Remote work with a flexible schedule;
• Vacation - 20 working days;
• 5 days of paid sick leave;
• Competitive salary and the possibility of career growth;
• Full support and resources to complete tasks;
• Work in a friendly team, where everyone is an expert in his sphere and ready to help.

Are you someone who genuinely enjoys connecting with people, building communities, and driving growth?

We’re looking for a Bilingual Community & Business Development Associate to help us grow and support The LifeDAO (TLD) community 🌍

This role is perfect for someone who thrives at the intersection of community engagement, customer experience, and business development - someone who doesn’t just respond, but connects, builds, and creates impact.

👉 Full-time | Remote
👉 Preferred: Female candidates

🌱 What You’ll Do

💬 Community Engagement & Support

• Be the go-to person for our members across WhatsApp, Circle, LinkedIn, X, and email
• Provide timely, accurate, and empathetic support
• Build strong, meaningful relationships within the community
• Guide and onboard new members (yes, you’ll host sessions too!)
• Help maintain a safe, respectful, and engaging space

📈 Business Development & Growth

• Identify and connect with potential members, partners, and collaborators
• Support lead generation and conversion through community interactions
• Contribute to growth strategies and expansion initiatives
• Share insights from the community to improve our platform and experience

⚙️ Engagement & Operations

• Support events, webinars, and community activities
• Work closely with the Community Manager on daily initiatives
• Track trends, feedback, and growth opportunities

🎯 What We’re Looking For

• Fluent in English & French (Arabic is a strong plus!)
• Experience in Customer Support, Community Management, Sales, or Business Development
• Strong communication and relationship-building skills
• Comfortable engaging across digital platforms
• Confident, proactive, and people-oriented
• Empathetic, patient, and solution-driven
• Comfortable being recorded and featured in community/social content
• Thrives in a remote, multicultural environment

✨ Nice to Have

• Experience in Web3, DAO, fintech, or startups
• Familiarity with digital communities or decentralized platforms
• Experience supporting global users
• Knowledge of CRM or ticketing tools

🌍 Why Join Us?

At Takadao, we’re on a mission to redefine financial systems by building transparent, community-driven Web3 alternatives to traditional banking and insurance.

We’re a diverse, global team working on something ambitious — bridging shariah-compliant finance with blockchain technology to empower underserved communities.

If you’re looking for a role that’s meaningful, dynamic, and growth-driven, this might be for you.

Softsich is a young and ambitious international product tech company developing scalable B2B digital platforms for global partners.

We are expanding our Retention team and are looking for a proactive German-speaking Account Manager who enjoys client communication, knows how to build long-term relationships, and is ready to drive users toward VIP status.

In this role, you’ll work with an active and loyal player base, focus on outbound communication, increase engagement, and directly impact retention and revenue.

Your key responsibilities will include:

– Making outbound calls to active and loyal users to maintain engagement and strengthen relationships.
– Presenting promotions, bonuses, and special offers tailored to client needs.
– Collecting and analyzing client feedback regarding product and service quality.
– Handling incoming requests via email and other communication channels.
– Providing consultations and support to clients, resolving issues and answering questions.
– Ensuring sufficient coverage of the active client base.
– Developing clients and converting active users into the VIP segment.
– Building long-term relationships and increasing client loyalty through a personalized approach.
– Handling objections and complex client cases effectively.
– Collaborating with internal teams to improve client experience.
– Maintaining accurate reporting and documenting interactions in CRM systems.

It’s a match if you have:

– Fluent German (C1 or higher) — this is a must.
– Strong communication skills and confidence in client interactions.
– Ability to listen carefully and deeply understand client needs.
– High level of empathy and a client-oriented mindset.
– Ability to handle objections and complex cases.
– Experience working with European markets is a plus.
– Ability to work in a dynamic environment and quickly adapt to changes.

Nice to have:

– Background in sales or client-facing roles.
– Experience in call centers or working with clients on weekends.

What we offer:

– Schedule: 5/2 from 12:00 to 21:00, with a future transition option to 3/4 from 12:00 to 22:00.
– Remote work or offices in Warsaw / Kyiv — you choose.
– Competitive compensation: fix + performance-based bonus.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– Clear career paths: Account Manager → Pre-VIP / VIP Manager or Account Manager → Team Lead.
– A supportive and friendly team with a strong knowledge-sharing culture.
– Coverage for professional learning and events.
– Team buildings, birthday greetings, and real human connection beyond work.
– Zero cooperation with the aggressor state and its affiliated businesses.

Ready to grow with us?

Send over your CV — we’d love to get to know you and discuss how you can grow at Softsich 🚀

SnoopGame QA is in search of a Trainee QA. We specialize in manual game testing services, catering to publishers and developers worldwide.

Over the past decade, we've meticulously tested more than 1500 games spanning various genres, from Hyper Casual to AAA. Presently, we proudly stand as Ukraine's foremost company, equipped with remarkable achievements and the proficiency to conduct diverse manual testing across multiple platforms.

Our core mission is to deliver game QA precisely tailored to meet the standards necessary to ensure the quality of games that are accessible to all. Our objective is to contribute to a gaming world that is more enjoyable and accessible for everyone.

Responsibilities:
— Plan testing and compile test documentation.
— Participate in the testing process at all stages of development.
— Communicate with individuals involved in the development process.
— Verify corrected defects.
— Prepare error reports and more.

Required Skills:
— English proficiency: at least B2.
— Understanding of modern gaming applications.
— Knowledge of testing theory.
— Ability to write test documentation.
— A rich gaming experience in various genres.
— Desire to develop in game development testing with the best experts in this field.

We offer:
— Working hours: 10:00 AM to 7:00 PM (including 1-hour lunch break).
— Paid vacation: 20 workdays per year, 10 sick days per year.
— Gradual salary increase to $800 over 1.5 years, with a review after 6 months.
— Using Confluence, Slack, and Trello for smooth communication and collaboration.
— English lessons with a native speaker and interactive sessions (exercises, quizzes, games).
— Performance reviews and rewards based on contributions.
— Corporate sessions with a psychologist, including 1-on-1 meetings and open feedback culture.
— Equipment provided.
— Public holidays are day off.
— Team-building events and corporate activities.
— A friendly team of gaming and tech enthusiasts.

If you want to start your journey as a Game QA, send us your CV and cover letter.

Sii Ukraine is a subsidiary of Sii Poland — the leader in IT, engineering, and consultancy services with over 7500 IT experts in Poland and more than 250 prestigious customers. We are looking for ambitious and top-quality professionals to join our project teams.

We are looking for a Help Desk Specialist to join our team at Sii Ukraine. You will join a Service Desk Team for one of the biggest delivery companies. You will take responsibility for troubleshooting issues with computer hardware and providing general IT assistance.

Your tasks:

• Prepare laptops for new employees and recover laptops for terminated employees
• Perform user support for the current hardware present in our office
• Provide ticket management and basic Network support with the help of our network team
• Conduct the inventory process
• Order and collect hardware
• Configure access card
• Find and interact with local hardware providers or partners
• Propose a technical solution to the local issue reported

Requirements:

• At least 2–3 years of experience in user support (Apple or Linux workstations)
• Ability to be physically present in the Kyiv office (Arsenalna metro)
• Experience in IT processes and helpdesk tasks
• Very good communication skills
• Good knowledge of English — min. B2
• Tax Residence in Ukraine is required, and fluency in the Ukrainian language