Jobs at Djinni

PromoRepublic is an AI-first franchise marketing platform helping multi-location brands grow across North America, Australia, and the UK.

Our customers are not simple SaaS accounts. They are franchise systems with corporate stakeholders, local operators, competing priorities, uneven adoption, and high operational complexity. Success in this role comes from balancing relationship management with rigorous execution.

We're hiring a Customer Success Manager to own a scaled portfolio of mid-market franchise accounts. You'll manage Tier 2 and Tier 3 customers where engagement cannot be automated away, but where operational discipline matters just as much as customer empathy.

This is neither a support role nor an enterprise "one-account-at-a-time" role.

You'll own outcomes across onboarding, activation, adoption, retention, and renewals for a portfolio of 25–50 accounts.

What You'll Own

Portfolio Management

Own a portfolio of Tier 2 and Tier 3 franchise accounts across North America and/or ANZ.

You'll manage the full customer lifecycle:

- onboarding handoff

- activation

- adoption

- renewal readiness

- retention execution

You'll run engagement cadences appropriate to account complexity:

- Tier 2 accounts receive structured strategic touchpoints including QBRs, ABRs, and adoption reviews

- Tier 3 accounts operate through lighter-touch scaled motions with intervention triggers and risk monitoring

Anyone on the team should be able to open your accounts and immediately understand current status, risks, and priorities.

Onboarding and Activation

You'll own onboarding for new mid-market customers with a strong focus on time-to-value.

This includes:

- tracking activation milestones

- driving location rollout progress

- monitoring publishing behavior and feature adoption

- identifying stalled implementations early

- coordinating internally when blockers emerge

You should be comfortable simplifying complexity without oversimplifying the customer's business reality.

Retention and Renewals

You'll own renewals across your portfolio, partnering with Head of Customer Success and Account Executives when commercial complexity requires escalation.

You will:

- identify churn risk early

- execute structured retention plays

- manage renewal readiness proactively

- surface expansion opportunities

- contribute directly to NRR performance

Process, Tooling, and AI Operations

We are building an AI-powered CS organization.

You'll use AI tools daily to increase quality, speed, and consistency across your portfolio management workflows.

Core tooling includes:

- Claude with all needed tools and our platform integrated

- Fin (ex-Intercom)

- Power BI (read only)

- Mixpanel

- Kibana / Elasticsearch

- Jira

- Zoom

- CRM systems and internal admin tooling

You'll also contribute to:

- CS playbooks

- automation workflows

- Help Center improvements

- reusable customer communication frameworks

- product feedback loops

- customer cases

We value CSMs who can identify repeatable patterns and improve systems, not just react to tickets and meetings.

Who You Are

You likely have:

- 1–4 years of experience in B2B SaaS Customer Success

- experience managing a scaled account portfolio across varying levels of complexity

- strong operational habits and attention to detail

- confidence communicating with both executive stakeholders and everyday end users

You are:

- highly organized

- proactive by default

- comfortable owning outcomes

- capable of managing ambiguity without losing follow-through

- able to prioritize effectively across competing customer demands

You already use AI tools as part of your daily workflow, not as experimentation.

Experience with the following is a strong plus:

- franchise or multi-location businesses

- marketing technology

- agency customers

- analytics platforms

English proficiency must be C1 or above.

Spanish is a plus.

What Success Looks Like

Success in this role is measurable.

Key indicators include:

- NRR performance across your portfolio

- renewal completion and forecast accuracy

- activation success within the first 90 days

- customer engagement and adoption metrics

- escalation quality and documentation standards

- expansion opportunities and referrals surfaced to Sales

We value consistency, accountability, and clear operational ownership.

Key Relationships

This role reports to the Head of Product and Customer Success.

You'll work closely with:

- Senior CSMs

- Product

- Sales

- Support

- Finance

- Legal

You'll act as the operational bridge between customer reality and internal execution.

What We Offer

- Clear ownership and defined portfolio scope

- A CS organization actively investing in AI infrastructure and operational excellence

- Modern tooling designed to improve leverage, not create overhead

- A distributed international team across Europe, Ukraine, the US, and beyond

- Fully remote work environment

- Compensation aligned with mid-market SaaS benchmarks in your region

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

Main responsibilities include:

• Searching for potential clients based on the requests of client companies
• Interacting with potential clients in chat mode according to company scripts
• Analyze sales productivity and suggest improvements

Requirements:

• Ability to work with social media and understanding of their basic principles
• Availability to work full-time in the office
• High level of proficiency in Ukrainian and English grammar (is a plus)
• Basic knowledge of the IT or outsourcing space (or eagerness to learn quickly)

What we offer:

• Bonuses after the first month of work in the company
• Free study in our Corporate English Academy
• An opportunity for growth and development even if you have no commercial experience
• Regular salary review 
• Comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee).
• Timely payment of salaries.
• Corporate events, teambuildings, etc.

Trainee / Junior Software Engineer (Product Startup)

• Focus: Full-stack development with a heavy emphasis on AI-driven workflows.
• Tech Stack: PHP (Laravel 13), Python, Vue.js.
• Domain: Insurance
   

About Us
 

We are a product startup building the infrastructure layer for the next generation of insurance brokerages. Our platform acts as a virtual front and back office, resolving massive operational bottlenecks for brokers.

The Role

We are looking for a Trainee or Junior Software Engineer who wants to work with AI to build AI-powered solutions. You will be responsible for developing back-end services and ensuring that every new feature satisfies client expectations.
 

Key Responsibilities

• Backend Development: Build and maintain core features of the application using PHP and the Laravel framework, specifically moving toward Laravel 13.
• AI Implementation: Develop, refine, and test AI agents that handle live voice calls, SMS, and email.
• Frontend Integration: Collaborate on building responsive interfaces in Vue.js for our comparison tools and digital proposal builders.
• Workflow Automation: Design and implement the logic for background execution layers that synchronize structured data and documents across CRM/AMS systems to trigger end-to-end operational cycles.
   

Required Skills & Experience

• Core Languages: Proficiency in PHP and Python.
• Frameworks: Practical experience with Laravel and Vue.js.
• Mindset & AI: A strong interest in AI and a desire to use it and speed up your development. Codex, Agents, and LLM orchestration (OpenAI, Langchain, etc.
  You should be a developer who views AI as a teammate, leveraging it to increase your own velocity and the capabilities of the product.

AI-Powered System Architect (Russian Speaker) - Remote

We're a US-based software company looking for a System Architect who is fluent with AI-powered development tools (Claude, GPT-4, Copilot).

This is the future of software development: You design systems, then use AI to implement them 2-3x faster. One architect can now handle 3-5 projects simultaneously.

This is NOT traditional coding - it's architecture + AI-assisted implementation.

---

THE BIG DIFFERENCE

Traditional: Architect designs → Developer codes → Testing (weeks)

Our way: Architect designs → AI implements → Testing (days)

One architect can deliver what used to take a team. We're not replacing developers - we're empowering architects.

---

WHAT YOU'LL DO

- Design scalable systems that leverage AI for rapid implementation

- Use Claude, GPT-4, and GitHub Copilot as primary development tools

- Review and validate AI-generated code for quality and architecture integrity

- Architect solutions that work TODAY and scale 10x TOMORROW

- Mentor other developers on AI-assisted development

- Make critical technical decisions, not just write code

- Handle 3-5 simultaneous projects with AI acceleration

---

YOUR EXPERIENCE

- 3-5+ years in backend, fullstack, or systems engineering

- Proven system architecture experience (not just implementing specs)

- Deep knowledge of SOLID, Design Patterns, Clean Architecture

- Database scaling and optimization

- Microservices and event-driven architecture

- Docker, CI/CD pipelines, infrastructure

- Multi-language capability (2+ languages)

- Russian language (required)

- English intermediate+ (preferred but not required)

---

THE CRITICAL REQUIREMENT: AI-ASSISTED DEVELOPMENT

- 3-6+ months hands-on experience with Claude, GPT-4, or GitHub Copilot

- Understanding of AI strengths and limitations

- Ability to write effective specs for AI code generation

- Practical experience reviewing and refactoring AI-generated code

- Knowledge of when to use AI vs traditional development

---

NICE TO HAVE

- Kubernetes experience

- AWS / GCP knowledge

- Prompt engineering for code generation

- Kafka / Event streaming experience

- High-load systems (fintech, real-time)

- Legacy system refactoring

---

WHAT WE VALUE

- System thinking - you see the big picture

- Pragmatism - you know AI is a tool, not magic

- Architectural intelligence - you design systems that are easy to build with AI

- Teaching ability - you make everyone better

- Operational excellence - you think beyond features

- Adaptability - excited about different project types

---

WHAT MAKES YOU STAND OUT

✅ "I've been using Claude for 6+ months to generate entire modules"

✅ "I understand AI limitations and know when to use it vs traditional coding"

✅ "I've designed systems that are optimized for AI implementation"

✅ "I review AI code thoroughly for quality and security"

---

NOT FOR YOU IF

✗ You've never used AI tools for coding

✗ You're skeptical about AI in production code

✗ You want to understand every line you don't write

✗ You prefer traditional development without AI

✗ You think AI will replace architects

---

COMPENSATION

- Salary: $3,000+ per month USD

- Full-time remote

- Flexible hours (6-8 hour overlap with US preferred)

- 1-5 simultaneous projects

- Contract: 3+ months to multi-year

---

WORKFLOW EXAMPLE

Traditional: Payment system = 1 week

Our way: Design → AI generates → Review → Done = 2 days

That's the efficiency you'll get.

---

WHAT YOU'LL HAVE ACCESS TO

- Claude (Anthropic) subscriptions

- GPT-4 (OpenAI)

- GitHub Copilot

- Cutting-edge AI development tools

- Freedom to suggest new tools

---

THE FUTURE OF DEVELOPMENT

This is not experimental. We've been using AI-assisted development for months with excellent results. We're scaling this model and need architects who understand both traditional architecture AND AI acceleration.

You're not learning a gimmick - you're mastering the future of software development.

---

HOW TO APPLY

1. Submit resume highlighting architectural projects (and any AI experience)

2. Brief cover letter:

- Most interesting architectural problem you solved

- Your experience with AI tools (Claude, GPT-4, Copilot, etc.)

3. GitHub/portfolio (if available)

4. Response in 2-3 business days

---

INTERVIEW PROCESS

1. AI workflow conversation (30 min)

- Your experience with AI tools

- How you approach code quality with AI

2. System design discussion (1 hour)

- How you'd architect a system

- How you'd use AI to implement it

3. Client meeting (30 min)

- Communication and fit

---

QUESTIONS?

Feel free to ask before applying. We're transparent about everything - tools, workflow, expectations.

Ready to architect systems with AI?

Apply now! The future is here.

Pay: $3,000.00+ per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Work Location: Remote

We are looking for an enthusiastic QA professional with a strong background in automation testing, particularly using Playwright, who is passionate about team management, mentoring, and guiding engineers. The ideal candidate thrives in helping engineering teams grow, enjoys supporting projects from inception, and is eager to foster best practices in both manual and automated testing, while occasionally contributing directly to practical automation projects to maintain hands-on expertise.
 

Key Responsibilities:

• Design, develop, and maintain automated test scripts primarily using Playwright. The role includes actively working on practical automation projects alongside mentoring responsibilities.
• Lead and mentor a team of QA engineers, providing guidance on automation and manual testing best practices, test strategy, and career development.
• Communicate effectively with clients and stakeholders to gather project requirements and set clear QA expectations.
• Establish and improve test infrastructure and frameworks, including building automation from scratch for new projects.
• Advise on testing strategies, including manual, functional, regression, and API testing, ensuring robust coverage of critical workflows.
• Utilize AI-based tools and techniques to enhance QA efficiency, accuracy, and reporting.
• Conduct load and performance testing using tools like k6 (or JMeter) when applicable.
• Adapt testing strategies to changing project requirements, balancing quality, speed, and scalability.
• Participate in hiring, interviews, and technical evaluations for new QA team members when required.
   

Key Requirements:

• Minimum of 3 years in QA, with significant experience in automation testing.
• Solid hands-on experience with JavaScript/TypeScript (2+ years); knowledge of Python or other programming languages is a strong plus.
• Strong practical experience with Playwright (2+ years) for web automation.
• Experience with mobile automation using Appium; knowledge of other mobile frameworks is a plus.
• Demonstrated ability to set up testing frameworks, environments, and CI/CD pipelines from scratch.
• Proven mentoring and leadership skills, with experience guiding newcomers or junior QA specialists.
• Ability to stay hands-on with practical automation projects while leading the team.
• Upper-Intermediate or higher level of English.
• Excellent communication skills, including direct client interaction and team collaboration.
   

Nice to Have:

• Practical knowledge of load/performance testing tools (k6, JMeter).
• Experience reviewing code and ensuring best practices across automation teams.
• Understanding of management processes and delivery lifecycle.

Who we are 

We are a Ukrainian multiproduct company for more than 500.000 clients from 120 countries.

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We’re committed to enhancing our customers’ experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.

Product that needs your engagement 

Mobion is a cloud-based white-label platform for ride-hailing and corporate transport services. Launched in 2016 by Devart, it supports operators in 6+ countries and has handled over 20 million rides for 4M+ users and 500K drivers.

Our ecosystem includes rider and driver apps, a real-time dispatch system, admin dashboards, and branded web portals — all backed by a secure, scalable Azure infrastructure. We offer both SaaS and franchise models to help partners grow fast across regions.

Your future team of professionals 

You will become part of a dynamic Mobion Backend Team, where we value ownership, curiosity, and collaboration. The team consists of three Backend Developers and shares a strong feedback culture and growth mindset — we don’t just build features, we solve real problems.

Impact you will make 

This role focuses on building scalable, reliable, and high-performance backend solutions for white-label and SaaS platforms. You will be responsible for designing, developing, and maintaining server-side systems, ensuring smooth integration with client applications and third-party services.

• Implement new technologies and engineering practices to optimize development processes and improve product quality.
• Define and maintain the overall system architecture, establish design patterns, and ensure technical decisions align with business objectives.
• Design, develop, and maintain scalable and secure APIs.
• Optimize database queries and improve overall system performance.
• Monitor, analyze, and proactively improve system reliability and performance.
• Investigate, troubleshoot, and resolve production issues in a timely manner.
• Enhance and maintain CI/CD pipelines and deployment processes.
• Provide mentorship, technical guidance, and coaching to team members.

Skills we are looking for 

• 5+ years of experience in backend development using Node.js.
• Experience working with SQL and NoSQL databases, including schema design and query optimization.
• Solid understanding of API design and hands-on experience with API integration (RESTful services).
• Experience using version control systems, particularly Git.
• Familiarity with project management tools, such as Jira or similar.
• Experience with cloud platforms and application deployment (AWS, GCP, Azure, or equivalents).

Benefits you get

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

19 days of annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.

• Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring Process

• Recruitment Interview
• Technical Interview
• Management Interview
• Offer Call

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.

The timeframe for feedback between interview stages may take up to 2 weeks.

🌎Akvelon is an American company with offices in Seattle, Mexico, Ukraine, Poland, and Serbia. Our company is an official vendor of Microsoft and Google. Our clients also include Amazon, Evernote, Intel, HP, Reddit, Pinterest, AT&T, T-Mobile, Starbucks, and LinkedIn. To work with Akvelon means to be connected with the best and brightest engineering teams from around the globe and working with an actual technology stack building Enterprise, CRM, LOB, Cloud, AI and Machine Learning, Cross-Platform, Mobile, and other types of applications customized to client’s needs and processes.

About the project: We’re looking for a Senior AI Engineer to join a digital transformation initiative at a leading global private equity firm. The project focuses on building AI-driven solutions — including document AI and LLM-based systems — to automate insights extraction from complex financial materials and support investment decision-making, valuation, and due diligence workflows.

About the role: You’ll design and build end-to-end AI systems: LLM pipelines, RAG architectures, and automated evaluation frameworks. Responsibilities include fine-tuning models, designing accuracy and hallucination evaluation metrics, and integrating AI solutions into core business processes. The role combines deep ML/LLM expertise with the ability to translate model outputs into actionable business insights.

Requirements:

Must have:

• Strong Python and ML ecosystem experience (PyTorch / TensorFlow / Hugging Face)
• Ownership of agent-based systems
• Hands-on experience with LLM systems (fine-tuning, evaluation)
• Solid understanding of RAG architectures
• Cloud platforms and Docker

Nice to have:

• Knowledge of finance or private equity domain
• MLOps experience
• Business analytics understanding
• Background in finance, consulting, or technology projects
• Experience with production multi-agent systems

Benefits:

• Paid vacation and sick leave
• Official state holidays — 9-11 public holidays per year
• Professional growth through challenging projects and the opportunity to master new technologies
• Flexible working schedule: 8 hours per day, 40 hours per week
• Personal Career Development Plan (CDP)
• Employee support programs (discounts, healthcare, legal assistance)
• Paid external training, conferences, and professional certifications aligned with business goals
• Internal workshops, seminars, and English classes
• Corporate library with paper and e-books

This position is not open to U.S.-based applicants.

If this role sounds like a match, apply now and send us your CV.

Description

Domain: AI Recruiting Platform
Client: USA
Location: Remote
Time Zone: until 20-00 by CET
Contract: B2B

About US
DevKit is more than just an IT company - we are a team of passionate professionals dedicated to creating cutting-edge solutions. Our employees work on exciting international startups, collaborating with highly skilled teams from around the world. With expertise in software development, design, and engineering, we help bring innovative ideas to life and drive success on a global scale!
Our mission is to connect exciting projects with top-tier professionals. We are committed to creating a dynamic space where innovation thrives, top talent excels, and global teams unite to develop cutting-edge solutions.

About PROJECT
The largest AI recruiting platform built for growing professional recruiting firms worldwide. We help firm leaders scale by aligning their teams around a repeatable recruiting workflow, consolidating their full recruiting stack into one platform, and embedding AI intentionally & strategically.

About the ROLE
We are looking for a very experienced Full-Stack Engineer to join the Client’s Technical Team for the development of a new portal and extension of an existing backend platform. The portal will enable small and mid-sized businesses to book staffing services fully online, supporting the company’s transition to a scalable B2B self-service platform.

Team Size: 50 people overall
Team Location: the US and Ukraine

TECH STACK
Ruby on Rails + React.js + PostgreSQL + REST APIs + AWS

Requirements

- 6+ years of backend development experience with Ruby on Rails.
- 4+ years of designing and building REST APIs and backend integrations.
- 4+ years of working with PostgreSQL, including data modelling and performance optimization.
- 4+ years of strong experience with React.js / TypeScript / JavaScript.
- Familiarity with AWS-based infrastructure.
- English Level: at least strong B2 level (Upper-Intermediate)

Responsibilities

- Design, develop, and extend backend services using Ruby on Rails.
- Build and maintain scalable APIs supporting the new customer portal and mobile integrations.
- Improve and optimize PostgreSQL data models and database performance.
- Contribute to the evolution of a microservices-based architecture.
- Collaborate with the frontend part using React.js stack (framework)

Work conditions

- A long-term role in a stable, fast-growing company
- Flexible working hours with a results-oriented approach
- Competitive salary and benefits package (vacation, sick leave, national holidays)
- Comfortable workspace, corporate events, and team-building
- Continuous learning, professional growth, and skill development

If you're looking for a place to grow, innovate, and make an impact, we'd love to have you on board!

Who we’re looking for

We are looking for a relationship-driven and socially savvy UGC & Ambassador Relationships Manager to help grow Luminar’s global creator ecosystem.

This role sits at the intersection of influencer marketing, community building, creator partnerships, and brand advocacy. Your mission will be to help turn photographers and creators into long-term brand advocates who genuinely love and recommend Luminar.

You will work closely with Brand Marketing, Social Media, Partnerships, and Product teams to grow Luminar’s visibility, trust, and cultural relevance in photography communities worldwide.

Main goal:

Build and scale a creator- and community-driven growth engine that increases brand awareness, trust, and Word of Mouth for Luminar across social platforms and local markets. This person will help transform creator relationships into a measurable brand growth channel through ambassador programs, creator collaborations, social listening, and influencer activation frameworks.

Responsibilities:

Ambassador Program (50%)

• Build and scale Luminar’s Ambassador Program from existing users and community members.
• Identify loyal users, photographers, and creators who could become long-term brand advocates.
• Develop ambassador onboarding, communication, activation, and retention processes.
• Maintain regular relationships and communication with ambassadors.
• Coordinate ambassador-led offline events, initiatives, and social activations.
• Help create a sense of belonging and community among ambassadors.
• Track ambassador participation, engagement, retention, and content output.

Influencer & Creator Marketing (50%)

• Identify and onboard creators, photographers, educators, and niche influencers across priority markets.
• Build long-term creator partnerships instead of one-off sponsorships.
• Coordinate influencer collaborations, campaigns, and product launch activations.
• Develop a scalable influencer marketing workflow and relationship management system.
• Track creator performance, mentions, reach, engagement, sentiment.
• Collaborate with internal teams to amplify launches and campaigns through creators.
• Research creator ecosystems, photography communities, platform trends, and market opportunities.
• Support the growth of creator presence across Instagram, TikTok, YouTube, and other social platforms.

Requirements:

• 1–4 years of experience building or supporting ambassador programs, creator communities, or advocacy initiatives for consumer brands, tech products, SaaS, apps, or creative tools.
• Hands-on experience working with influencers, creators, photographers, educators, or online communities across Instagram, TikTok or similar platforms.
• Understanding of influencer marketing workflows including creator sourcing, outreach, onboarding, relationship management, campaign coordination, and performance tracking.
• Experience working with creators and influencers across US and European markets, with understanding of local creator ecosystems, communication styles, and cultural nuances.
• Ability to build long-term creator relationships and community trust, not only transactional sponsorship campaigns.
• Experience measuring influencer and community impact through metrics such as engagement, reach, mentions, sentiment, Share of Voice, UGC volume, and creator performance.
• Strong English communication skills (C1 level).

What we offer

For personal growth:

• A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
• An educational allowance to ensure that your skills stay sharp;
• English, German, and Polish classes to strengthen your capabilities and widen your knowledge.

For comfort:

• A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
• The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

• Medical insurance;
• Twenty-one days of paid sick leave per year;

For leisure:

• Twenty-one days of paid vacation per year;
• Fun times at our frequent team-building activities.

What to expect when you apply

• An interview with our Talent Acquisition Specialist
• Professional interview
• Test task
• Management interview
• And finally, your job offer!

Required skills:
*1+ years of experience in graphic design
*Proficient in design software: Adobe Photoshop, Illustrator. Adobe After Effects & experienced user of Figma - as a plus
*Deep understanding of design principles such as layout, typography, color theory, and composition. You should also be able to apply these principles to create effective designs for different media types, including web and print
*You should have a keen eye for detail and be able to spot inconsistencies or errors in your work, as well as in the work of others
*Strong understanding of branding and marketing principles, as well as a good knowledge of the gambling industry and its customers as a plus
*Teamwork skills. You should be able to communicate effectively, share ideas, and work collaboratively to achieve shared goals
*Time management and organizational skills. You will need to be able to manage your time effectively, work on multiple projects simultaneously, and meet tight deadlines. You should also be highly organized, with a system for keeping track of project files, revisions, and feedback

Responsibilities:
*Creating designs for digital and print media: You will be responsible for designing and creating visually appealing graphics and layouts for various marketing collateral, such as websites, social media platforms, email campaigns, print materials, and other digital content
*Collaborating with other teams: You will need to work closely with other members of the marketing team, including SMM, web designers, and content creators, to ensure that your designs align with the overall marketing goals and objectives of the company
*Developing and maintaining brand guidelines: You will be responsible for developing and maintaining brand guidelines to ensure that all design work is consistent and aligned with the company's overall branding strategy
*Conducting research and staying up-to-date with design trends: You will need to stay up-to-date with the latest design trends and tools in order to continually improve the quality of your work and ensure that your designs are modern and relevant
*Task deadlines: As a graphic designer, you will be expected to manage your time effectively and meet project deadlines in a timely manner. You may also need to work on multiple projects simultaneously, so effective time management is essential

We offer:
*Remote work from anywhere in the world, fixed schedule (Mon-Fri from 10:00 to 19:00) Kyiv time
*24 working days of annual paid vacation + Paid sick leave + All official Ukrainian holidays + 2 DayOFF
*We compensate: advanced training courses, foreign language courses, etc.
*The possibility of rapid career growth (companies at the stage of active growth are an ideal place for a rapid take-off)
*Work with the international market and the main focus on Europe
*Paid vacation and sick leave
*Team buildings

🌎Akvelon is an American company with offices in Seattle, Mexico, Ukraine, Poland, and Serbia. Our company is an official vendor of Microsoft and Google. Our clients also include Amazon, Evernote, Intel, HP, Reddit, Pinterest, AT&T, T-Mobile, Starbucks, and LinkedIn. To work with Akvelon means to be connected with the best and brightest engineering teams from around the globe and working with an actual technology stack building Enterprise, CRM, LOB, Cloud, AI and Machine Learning, Cross-Platform, Mobile, and other types of applications customized to client’s needs and processes.

About the project: We’re looking for a Senior AI Engineer to join a digital transformation initiative at a leading global private equity firm. The project focuses on building AI-driven solutions — including document AI and LLM-based systems — to automate insights extraction from complex financial materials and support investment decision-making, valuation, and due diligence workflows.

About the role: You’ll design and build end-to-end AI systems: LLM pipelines, RAG architectures, and automated evaluation frameworks. Responsibilities include fine-tuning models, designing accuracy and hallucination evaluation metrics, and integrating AI solutions into core business processes. The role combines deep ML/LLM expertise with the ability to translate model outputs into actionable business insights.

Requirements:

Must have:

• Strong Python and ML ecosystem experience (PyTorch / TensorFlow / Hugging Face)
• Ownership of agent-based systems
• Hands-on experience with LLM systems (fine-tuning, evaluation)
• Solid understanding of RAG architectures
• Cloud platforms and Docker

Nice to have:

• Knowledge of finance or private equity domain
• MLOps experience
• Business analytics understanding
• Background in finance, consulting, or technology projects
• Experience with production multi-agent systems

Benefits:

• Paid vacation and sick leave
• Official state holidays — 9-11 public holidays per year
• Professional growth through challenging projects and the opportunity to master new technologies
• Flexible working schedule: 8 hours per day, 40 hours per week
• Personal Career Development Plan (CDP)
• Employee support programs (discounts, healthcare, legal assistance)
• Paid external training, conferences, and professional certifications aligned with business goals
• Internal workshops, seminars, and English classes
• Corporate library with paper and e-books

This position is not open to U.S.-based applicants.

If this role sounds like a match, apply now and send us your CV.

N-iX is looking for a Senior/Lead Node.js Engineer to join the team.

Our client is a leading global provider of 3D models designed for films, games, commercials, architecture, and more. You will be working on exciting and complex problems for the industry-leading 3D content website with millions of customers. Your work will be immediately impactful to our large professional and enterprise customer base. The team’s approach is to provide mentorship and peer reviews while bringing you up to speed on our codebase and business.

Responsibilities:

• Incrementally improve the product experience using a data-driven approach
• Provide direct input to drive the architectural and product direction of 3D projects

Requirements:

• 5+ years of strong full-stack development experience with advanced proficiency in Node.js, capable of learning adjacent technologies quickly.
• Experience designing and implementing robust APIs (REST/JSON: API), integrating services, managing background jobs, and defining distributed-system boundaries.
• Solid foundation in testing best practices, source control (Git/GitHub), and working with relational databases (PostgreSQL/MySQL).
• Demonstrated ability to drive technical solutions and mentor junior team members.
• Upper-intermediate+ English level

Would be a plus:

• Stimulus and Turbo
• Typescript
• JSON:API and GraphQL
• Tailwind
• Experience with AWS
• Previous exposure to Docker, Kubernetes
• Experience building event-driven or message-driven architecture using tools like RabbitMQ and Kafka

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

🚀 Junior Node.js / React Developer (with growth potential)

Looking for a project where you can dive into complex architecture, work with a modern stack, and actually influence technical decisions?
You’ve just found it. 👀
 

🔧 About the project

We’re building a platform with a deeply integrated architecture based on PostgreSQL (RLS + triggers), GraphQL + PostGraphile, Graphile Worker, React, Node.js, AWS, and Hugo.
This isn’t just about shipping “features” — you’ll be solving real architectural challenges that will help you grow technically and professionally.
 

💡 Our values

• Continuous growth and active involvement
• Responsibility and initiative
• A flexible, problem-solving mindset
   

✨ What we offer

• Work on a project with serious architectural depth
• Real influence on technical decisions
• Fully remote work format
• A team of professionals who are always ready to share experience and help you grow
   

📌 Your responsibilities

• Develop and maintain features using Node.js (Express) and Workers
• Work with PostgreSQL (RLS, triggers)
• Integrate GraphQL APIs (PostGraphile, Apollo Client)
• Take part in architectural discussions and solution design
   

✅ What we expect from you

• 0.5+ years of experience with Node.js, React, Express
• Experience working with PostgreSQL (RLS, triggers — a big plus)
• Understanding of backend architecture and security models
• Experience with AWS (S3, CloudFront) is a plus
• English level: B2 or higher
   

🛠 Our tech stack

Node.js, Express, Workers
React, Next.js
PostgreSQL (RLS, triggers)
GraphQL, PostGraphile, Graphile Worker
Apollo Client, GraphQL Code Generator
AWS (S3, CloudFront)
Keycloak
 

💬 Tools we use

• Slack — communication
• Asana — task management

PromoRepublic is an AI-first franchise marketing platform helping multi-location brands grow across North America, Australia, and the UK.

We work with franchise systems where success depends on aligning corporate marketing teams, franchise operators, and distributed location networks at scale. These are operationally complex customers with meaningful ARR, multiple stakeholder layers, and high expectations around execution.

We're hiring a Senior Customer Success Manager to own a portfolio of enterprise and strategic mid-market accounts.

This is a senior individual contributor role with real commercial responsibility. You'll lead renewals, executive relationships, expansion conversations, and retention strategy across Tier 1 and Tier 2 franchise brands. The accounts are large enough that customers expect strategic partnership, not account maintenance.

You will not be micromanaged. You will be expected to own outcomes.

If you've historically been the person your CS team relies on for difficult accounts, escalations, or high-stakes renewals, this role was designed for you.

What You'll Own

Enterprise Account Management

Own a portfolio of Tier 1 and Tier 2 franchise brands, typically operating across 50–500+ locations.

You'll manage relationships across both:

- corporate marketing leadership

- distributed franchise operator networks

You'll independently lead:

- QBRs and executive reviews

- renewal negotiations

- retention strategy

- expansion conversations

- stakeholder alignment across complex buying groups

Key stakeholders often include:

- CMOs

- marketing directors

- franchise operations leaders

- digital transformation owners

- regional support teams

You should be comfortable operating in environments where priorities are political, fragmented, and commercially sensitive. You are expected to lead customer strategy proactively and commercially.

Commercial Ownership

You'll own renewal execution end-to-end across your portfolio, including:

- forecasting

- commercial positioning

- stakeholder alignment

- procurement coordination

- legal coordination when required

- executive escalation management

You'll partner closely with Account Executives on expansion opportunities, but identifying and shaping growth signals inside the account is part of your role.

Strong commercial judgment matters here.

You should be comfortable:

- handling difficult renewal conversations

- pushing back on weak churn narratives

- reframing value under pressure

- identifying upsell timing

- protecting long-term account health without over-discounting

Onboarding and Activation

You'll lead onboarding for enterprise accounts with a focus on achieving measurable time-to-value across complex franchise networks.

You'll define and monitor activation milestones such as:

- location rollout progress

- feature adoption

- content publishing consistency

- engagement trends

- operational usage patterns

You'll intervene early when adoption slows or rollout risk emerges.

Enterprise onboarding at PromoRepublic is not template but framework-driven. You'll build success plans aligned to the customer's actual franchise marketing objectives, operational structure, and rollout realities.

Health, Retention, and Escalation Management

You'll maintain accurate portfolio health visibility and surface risks early with a clear point of view.

We expect senior CSMs to:

- diagnose root causes, not just report symptoms

- use data to support recommendations

- drive cross-functional alignment internally

- manage escalations calmly and structurally

You'll work directly with:

- Product

- Engineering

- Finance Ops

- Support

- Sales

- Legal

- CEO

especially when customer friction impacts retention, adoption, or expansion potential.

You own NRR performance across your portfolio.

Team Contribution and Strategic Influence

As a senior member of the CS organization, you'll help shape how enterprise Customer Success operates at PromoRepublic.

This includes:

- refining playbooks

- documenting repeatable enterprise motions

- improving escalation workflows

- mentoring less senior team members informally

- contributing operational insight into product and customer strategy

You'll get support from the Head of Product and Customer Success on strategic accounts and executive-level customer initiatives.

Who You Are

You likely have:

- 5+ years in B2B SaaS Customer Success

- experience owning enterprise or strategic mid-market accounts

- a track record managing six-figure ARR customers

- experience navigating multi-stakeholder environments independently

You are commercially credible and operationally disciplined.

You've likely:

- led difficult renewals successfully

- managed executive escalations

- defended value during churn risk situations

- sourced expansion opportunities from existing accounts

- operated without needing close supervision

You should be comfortable presenting to executive stakeholders without relying on scripts or heavily structured talking points.

Strong candidates are:

- analytically grounded

- highly organized

- calm under pressure

- strategically minded

- operationally reliable

Experience with the following is a strong advantage:

- franchise or multi-location businesses

- martech or social media platforms

- agency ecosystems

- adoption analytics

- AI-enabled CS workflows

English proficiency must be C1 or above, Spanish - B2.

What Success Looks Like

Success in this role is measured clearly.

Core metrics include:

- NRR at or above target across your portfolio

- renewal forecast accuracy within 10%

- executive engagement across Tier 1 accounts

- expansion and referral pipeline sourced from your book

- activation and adoption performance

We value proactive ownership, strong judgment, and consistent execution.

Key Relationships

Reports to the Head of Product and Customer Success.

Works closely with:

- Account Executives

- Product

- Engineering

- Finance Ops

- Support

Executive sponsor involvement from leadership is available for strategic moments, but day-to-day customer ownership remains with you.

What We Offer

- A senior IC role with meaningful ownership from day one

- Direct influence on product direction through customer insight

- A CS organization actively investing in AI-enabled operational scale

- Distributed international team across Europe, Ukraine, the US, and beyond

- Fully remote work environment

- Compensation aligned with senior SaaS CSM benchmarks in your market. Salary consists from base and bonuses.

- Possibility to grow to Head of Customer Success

Why This Role Exists

Enterprise franchise customers are operationally messy by nature:

- multiple stakeholders

- distributed execution

- uneven adoption

- competing incentives

- long renewal cycles

They need a CSM who can operate commercially, strategically, and operationally at the same time.

That is the role.

If you enjoy complex accounts, executive conversations, structured problem-solving, and building long-term customer value in high-accountability environments, we'd like to speak with you.