Jobs at Djinni

Findies is a social shopping network that helps women discover better products that truly fit their lifestyle. We combine expert recommendations, community, and cashback to make shopping more confident and trustworthy.

Our team is small and hands-on, and we’re looking for professionals who want real ownership and the opportunity to shape and build the business.

As we grow within the $1.19 trillion e-commerce industry, your ability to deliver results and move fast will be essential to our success.

In this role, you will be responsible for product growth using paid marketing in Meta, TikTok, and Google Ads.

About the role

This is a position for a person with no experience. Therefore, the focus will be on learning to write advertising texts, edit videos, and work with advertising campaigns in Meta. The most important thing a candidate must demonstrate is the ability to learn quickly.

We’ll train you from scratch and share real hands-on experience working with large advertising budgets in the U.S. market.

✅ Your main responsibilities:

Your core focus will be producing ad creatives:

— writing ad scripts in English
— designing static ad creatives
— editing video creatives

Over time, you’ll also get involved in ad campaign management, but at the beginning, your role will be focused entirely on creative production.

✅ What we’re looking for:

Soft skills:
— strong sense of responsibility and ability to meet deadlines
— creative mindset
— eagerness to learn and grow
— openness to feedback

Hard skills:
— English level B2+
— experience creating static creatives in Figma
— experience producing video creatives in CapCut or similar tools
— a reliable laptop / PC capable of handling video editing

🚀 What we offer:

— hands-on experience working with the U.S. market
— training and mentorship from a team experienced in managing large-scale budgets
— real career growth in performance marketing
— full-time schedule: 10:00 AM–6:00 PM, Monday to Friday (weekends off)
— fully remote work

For our client, an international Executive Search firm with offices in many countries, we are currently looking for an ambitious and enthusiastic Junior Recruiter.

 📍Kyiv- Hybrid work format

✅  Requirements for candidates:

• Higher education.
• Fluency in Ukrainian and English.
• Experience working in recruitment, executive search, or consulting companies would be an advantage.
• Knowledge of resume databases, social networks, professional websites, and Boolean search.
• Attention to detail.
• Skills in analyzing information and preparing analytical reports.
• Ability to learn quickly and navigate information.
• Excellent verbal and written communication skills (especially knowledge of business correspondence).
• Self-organization, perseverance, and results-oriented.
• Willingness to work in the field of executive search.

✅  Responsibilities:

• To identify candidates in accordance with the defined search strategy.
• To conduct an initial assessment of CVs, candidate profiles, and English language proficiency,and clarify information according to project documentation.
• To log candidate information in our Applicant Tracking System and/or other internal databases.
• To write talent mapping reports (variable roles and professional areas).
• To support candidates in the selection process, provide interim and final feedback.

• To coordinate the work of the sourcer and communicate with colleagues involved in the project.

   

💼  The company offers:

• Stated salary (fixed rate + bonus).
• Official employment.
• Mentoring and training.
• Opportunities for professional and career growth.
• Flexible work schedule and hybrid work mode.

✉️Send your resume and a few words about your experience.

We will be happy to tell you more🚀

Key Responsibilities

• Serve as the primary point of contact for all MongoDB-related topics, including reviewing and approving configuration and deployment changes.
• Manage, maintain, and support MongoDB databases across Atlas and on-premise environments.
• Administer and support SQL Server and PostgreSQL databases in both on-premise and AWS environments.
• Continuously monitor database health, performance, and availability.
• Collaborate with software engineers to optimize SQL queries and improve database schema design.
• Ensure high availability (HA) and implement robust disaster recovery (DR) strategies to minimize downtime.
• Contribute to long-term database architecture planning and scalability initiatives.
• Execute database changes, apply patches, and manage version upgrades.
• Support the design and maintenance of data extraction pipelines from MongoDB and SQL Server.

• Participate in an on-call rotation to support production systems as needed.

  
  Requirements

• 2 years of experience with Team Management
• 4+ years of experience working with data platforms, including at least 2 years in a DBA role supporting MongoDB and relational databases (infrastructure and application support).
• Hands-on experience in data engineering (Airflow preferred).
• Minimum 1 year of hands-on experience with AWS.
• Advanced T-SQL development and performance tuning skills.
• Experience with Git and modern version control workflows.
• Strong knowledge of backup, recovery, security, and data integrity best practices.
• Excellent analytical and problem-solving skills, with strong algorithmic thinking.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

• Fluent English (written and spoken).

   

  Nice to Have

• Experience with dbatools, Redgate SQL Toolbelt, and Coralogix.
• Familiarity with CI/CD pipelines and database change management tools such as Liquibase.

About Client:
Our client, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Our client is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service.

About the project:
The project is dedicated to the Sales Tax area: building a SaaS solution that helps clients track and forecast their performance.

Responsibilities:

• Build and maintain a cloud-based infrastructure solution in Azure
• Deploy infrastructure as code
• Building fully automated CIСD pipelines for SaaS applications on the MS Azure platform
• Monitoring, reporting, graphing, and alerting across all infrastructure services
• Build and deploy Docker containers in an orchestrated environment
• Detect and monitor security issues
• Monitor and measure systems for performance, load & capacity planning
• Ensure that Day to Day support and maintenance of these systems is managed within best practice guidelines, which include dealing with escalations as well as communications and stakeholder management

Requirements:

• 5+ years of DevOps experience
• Commercial work experience with Azure Cloud and Azure DevOps
• Decent experience in Linux/Windows Server administration
• Well-versed in TCP/IP, HTTP, and complex cloud network and security topologies
• Good knowledge of Azure stack (AKS, VMs, Blob, VNet, SQL Databases, CDN, DNS, Azure DevOps, etc.)
• Hands-on experience with building and maintaining CI/CD pipelines with Git in Azure DevOps, Kubernetes, Helm, Docker, and Terraform
• Deep knowledge of Kubernetes (AKS)
• Hands-on experience with Terraform
• Experience setting up monitoring tools (Application Insights, Datadog)
• Basic scripting and automating skills (PowerShell, bash)
• Upper-intermediate level of English (both verbal and written)
• Deep understanding of DevOps principles

Nice to have:

• Understanding of Secure Software Development
• Experience working with Cloud Adoption Framework (CAF)
• Experience with SQL (Azure SQL Database, MySQL, PostgreSQL) and NoSQL databases (Cosmos DB, Mongo DB)

We are a growing IT outsourcing team building AI-powered SaaS products and high-quality web applications (React, Next.js, NestJS, AI integrations).
 

We’re looking for someone who doesn’t just “scroll Upwork” — but can think like a business partner, understand what makes a project worth pursuing, and help us win the right opportunities.
 

This role is ideal for someone structured, analytical, and genuinely curious about tech and AI.
What You’ll Actually Do

This is not a copy-paste bidding role.
 

You will:
 

• Monitor Upwork daily and identify high-potential, relevant projects
• Analyze job posts beyond keywords (budget realism, client history, red flags, scope clarity)
• Filter projects based on:
  • Tech stack fit (React, Next.js, Node.js, AI, SaaS)
  • Budget level
  • Client quality
  • Project complexity & long-term potential
• Prepare personalized proposal outlines (no spam, no generic templates)
• Maintain a clean and structured tracking sheet
• Support our Business Development strategy with insights (patterns, demand trends, client behavior)
   

You’ll help us focus on the right projects, not just more projects.

What Matters to Us
 

We’re not looking for “years of experience”. We’re looking for mindset.

You’re a strong fit if you:

• Write clear, confident English
• Understand basic web development concepts (React vs React Native, frontend vs backend, APIs, SaaS logic)
• Can read a job description and quickly identify:
  • real need vs vague idea
  • serious client vs risky one
  • potential upsell opportunities
• Notice details others miss
• Think structurally and stay organized
  
  Nice to Have (but not required)
• Experience with Upwork bidding
• Background in IT sales or lead generation
• Interest in AI / SaaS products
• Understanding of how outsourcing companies position themselves
   

What You’ll Get

• Direct collaboration with founders
• Real involvement in growth decisions (your analysis influences strategy)
• Clear expectations and feedback
• Remote work
• Flexible schedule
• Part-time format (4 hours per day)
• Long-term cooperation potential
   

Who This Role Is Perfect For

• Someone transitioning into IT sales / business development
• A structured assistant who wants more responsibility
• A tech-curious person who enjoys analyzing patterns and strategy
• Someone who prefers thinking over mechanical execution
   

If you enjoy analyzing opportunities, spotting patterns, and crafting smart positioning instead of sending 50 generic proposals a day — we’d love to talk.

We are looking for a Python Developer, preferably with team lead experience, to join a long-term product team.
 

Requirements:

- 4+ years of experience with Python

- Strong experience with Flask

- Experience with Django (migration experience is a plus)

- Previous team lead or technical leadership experience

- Solid understanding of backend architecture and best practices

- Basic knowledge of DevOps (CI/CD, deployments, infrastructure concepts)

- Strong communication and ownership mindset

Responsibilities:

- Lead and mentor the backend team

- Drive the migration from Django to Flask

- Oversee backend architecture and code quality

- Manage development process and delivery timelines

- Contribute to backend development when needed

- Collaborate with DevOps and other technical stakeholders

Nice to have:

- Experience scaling backend systems

- Experience building long-term technical roadmaps

Exolix is a dynamic and innovative Web3 company dedicated to providing instant crypto exchange services and solutions for fintech companies. With a commitment to excellence and a passion for blockchain industry, we have been a leader in Web3 crypto swap services for 7 years. As we continue to expand our reach and influence, we are seeking a highly motivated and experienced SMM manager to join our team and propel our growth.

Position Overview:

We are looking for a results-driven SMM manager with a proven track record in social media management. The ideal candidate will have exceptional marketing and communicative skills, experience in managing several social media channels at the same time and experince in crypto/blockchain industry. As a SMM manager, in executing marketing strategies and driving tangible results for further growth of the company.

Key Responsibilities:

- Market, audience, and competitor analysis;

- Development and implementation of social media strategies to achieve project goals and objectives;

- Management of social media channels, including but not limited to X, Reddit, Telegram, Discord;

- Creation of a content plan;

- Engagement with the community, response to comments and messages, and fostering positive relationships with users;

- Conducting social media activities (various quests, giveaways, cross-promotions);

- Creation and management of advertising campaigns;

- Monitoring the effectiveness of social media promotion to achieve set KPIs;

- Collaboration with designers and preparation of text tasks.

Key required skills and experience:

- Minimum 1 year of experience in marketing/SMM management (content marketing, SMM, email marketing);

- Experience in the crypto/blockchain/fintech industry;

- Experience with Reddit, X, Telegram, Discord communities;

- Experience working with platforms for launching activities and quests (QuestN, Zealy, TaskOn, Galxe);

- Ability to work collaboratively in a team environment (providing briefs to designers, giving feedback, etc.);

- Highly responsible and organized, detail-oriented;

- English language proficiency at B1 level and above;

- Creativity, the ability to generate ideas and implement them in the form of content.

What we offer:

• Remote employment opportunities.

• Monday to Friday flexible schedule.

• Competitive salary depending on the experience.

• Partial company coverage for educational and training expenses.

Kindly state your salary expectations in your CV.

We are looking for an experienced Financial Planning & Reporting Manager  to take ownership of the company’s strategic and operational financial management. In this role, you will lead budgeting, forecasting, and long-term financial planning, ensure accuracy and timeliness of financial information, and support key management decision-making.

Key Responsibilities:

• Lead and manage budgeting, forecasting, and long-term financial planning;
• Develop, maintain, and validate financial models and scenarios;
• Prepare and deliver regular management and performance reports;
• Ensure accuracy, integrity, and timeliness of financial information;
• Define, monitor, and analyze key financial and operational KPIs;
• Perform variance, profitability, and cost structure analysis;
• Provide financial support for strategic and operational decision-making;
• Coordinate planning and reporting inputs across business units;
• Establish and maintain financial planning, reporting, and control standards;
• Manage cash flow forecasting and liquidity planning;
• Oversee revenue, cost, and workforce financial projections;
• Support regulatory, audit, and stakeholder reporting requirements;
• Collaborate with Accounting, Compliance, and Operations functions;
  Drive automation, optimization, and continuous improvement of FP&R processes;
• Maintain documentation of methodologies, assumptions, and models;
• Identify financial risks and support mitigation planning;
• Perform ad hoc financial analysis upon management request;
• Ensure alignment of financial plans with corporate strategy;
  Support implementation and development of financial and BI systems.

Required Qualifications:

• 6+ years in Financial Planning & Analysis (FP&A) / corporate finance / transaction-heavy environments;
• Experience in fintech, payments, banking, crypto, or high-growth tech strongly preferred;
• Advanced financial modelling skills (3-statement models, scenario analysis, unit economics);
• Strong Power BI and Power Query skills (data modelling, DAX, ETL logic);
• Experience working with large datasets and integrating multiple data sources;
• Solid accounting understanding (ability to reconcile management and statutory views);
• Experience running budgeting cycles and management reporting independently;
• Ability to communicate financial insights to non-finance stakeholders;

• High level of ownership and ability to operate with minimal supervision.

   

  We Offer:

• A role in a fast-growing, tech-driven fintech company
• Competitive salary and flexible remote working format
• A team of professionals with international experience
• 20 working days of paid vacation, plus 10 paid sick leave days/days off + 8 paid public holidays per year
• A friendly and supportive team atmosphere
• Opportunities for career growth and strong professional development

We are currently seeking a skilled and driven Senior AI/ML Engineer to join our R&D team.

We believe that you have:

• In-depth knowledge of Machine Learning (ML) and Deep Learning (DL) principles
• A minimum of 3 years of experience working as a Software/ML Engineer
• Strong proficiency in Python programming and ML related libraries and engines
• Experience with AI Agents
• Proven experience in prompt engineering, Large Language Models (LLM)
• LLM Fine-tuning: Experience in fine-tuning pre-trained language models for specific tasks or domains
• LLM Frameworks and Tools: Langchain / LlamaIndex or other + familiarity with other relevant frameworks such as Transformers, GPT-Index, or FAISS
• Experience with one or more machine learning libraries such as TensorFlow, Keras, PyTorch
• Ability to extract meaningful business insights from data and identify the stories behind the patterns
• Willingness to work in an R&D team with shifting priorities and actively engage in PoC initiatives.

• Intermediate or higher level of English proficiency

   

Cool to have:

• Experience with Computer Vision
• Expirience with LLMOps
• DevOps & MLOps: CI/CD pipelines, Docker, Kubernetes
• Experience with SQL, NoSQL and Vector databases

• Experience with NLP, NLU, Semantic Search

   

Responsibilities:

• Collaborate closely with the web development team to design, develop, and deploy machine learning models
• Develop new machine learning models or enhance existing ones to meet project requirements

• Monitor and maintain machine learning models in production, ensuring their optimal performance and stability

   

We offer:

• Flexible schedule
• Horizontal management and communication directly with project stakeholders
• 20 days of paid vacation
• Paid sick-leaves
• Annual activities budget — we endorse your wish to self-improvement
• Remote work

We’re searching for a Node.js Developer to work on an innovative, high-scale project. This is a long-term opportunity with opportunities for growth.

Location: Warsaw, Poland (office or hybrid)

Requirements:

• Strong TypeScript skills and Node.js expertise
• Hands-on experience with AWS services (compute, storage, messaging)
• 4+ years of professional backend development experience
• Familiarity with real-time or asynchronous communication patterns
• Strong problem-solving skills and attention to detail

Responsibilities:

• Develop and maintain backend services using Node.js and TypeScript
• Design and implement scalable APIs and microservices
• Build event-driven workflows and background job processing
• Optimize database operations and ensure data consistency (SQL and NoSQL)
• Implement notification systems and real-time updates where needed (WebSockets, queues)
• Ensure performance, stability, and cost efficiency in cloud environments (AWS)

Perks & Benefits:

• Comfortable office in Warsaw, Poland
• Flexible working hours
• Paid sick leave and vacation days
• Continuous learning and professional growth environment
• Exciting projects using modern cloud technologies and scalable architectures

Our client is an international product-based IT company specializing in the iGaming industry. Founded in 2014, the company has been successfully operating on the market for more than 11 years, bringing together a team of 390+ professionals. Starting as a leader in the CIS region, the company is now actively expanding on a global scale.

We are currently looking for a Middle/Senior Media Buyer to join the media buying team and work with scalable traffic across different GEOs and tiers.

📋 Key responsibilities and your contribution:

— Launch, manage, and scale Facebook advertising campaigns across Tier 1 / Tier 2 / Tier 3 GEOs.

— Full ownership of traffic performance and financial results, including PnL responsibility.

— Analyze and optimize key performance metrics: ROI, CR, CTR, CPM, CPA, PnL.

— Work closely with offers, creatives, agencies, and internal teams to improve campaign efficiency.

— Test and adapt strategies based on changes in GEOs, offers, platforms, and market conditions.

— Identify bottlenecks in funnels and processes, propose and implement optimization solutions.

— Maintain clear communication, task-setting, and feedback loops within the team.

— Take an active, hands-on role in both arbitrage and product-oriented media buying directions.

📚 Your qualifications:

— 3+ years of experience in media buying / traffic arbitrage.

— Deep understanding of Facebook Ads ecosystem and traffic acquisition mechanics.

— Proven experience managing monthly budgets from $50,000.

— Strong analytical mindset and confidence working with performance metrics and profitability models.

— Hands-on experience with analytics and tracking tools such as Power BI, Google Sheets, Voluum, Binom, Keitaro (or similar).

— Experience working with offers, creatives, and external partners (agencies, vendors).

— High level of responsibility for results and readiness to work with CRM and PnL models.

— Strong communication skills and ability to give and receive constructive feedback.

— Critical thinking, initiative, flexibility, and adaptability in a fast-changing environment.

Benefits:

⭐ Days of recovery: 20 paid vacation day per year and unlimited sick leave days.
⭐ Health: corporate medical insurance, a company psychologist and a Cafeteria of Benefits for personal wellness choices.
⭐ Education: a variety of foreign languages course for you to choose from. Also we are open for your development and you can choose different courses /training for improving your skills.
⭐ Compensation: additional benefits that can be used according to company policy, e.g. paid business trips, international conference opportunities, lunch perks at our offices etc.
⭐ Work Environment: work remotely or from one of our offices in Cyprus, Portugal, Poland, equipped with the equipment you’ll need for success.

⭐ Full freedom and hands-on involvement: opportunity to work across multiple directions — arbitrage, product media buying, various GEOs and tiers — without being locked into one narrow scope.

About Findies:

Findies is a social shopping network that helps women discover better products that truly fit their lifestyle. We combine expert recommendations, community, and cashback to make shopping more confident and trustworthy.

Our team is small and hands-on, and we’re looking for professionals who want real ownership and the opportunity to shape and build the business.

As we grow within the $1.19 trillion e-commerce industry, your ability to deliver results and move fast will be essential to our success.

In this role, you will be responsible for product growth using paid marketing in Meta, TikTok, and Google Ads.

About the role:

We are looking for a Marketing lead who will own paid acquisition for Findies new product angles across Meta, TikTok, and Google Ads, scaling spend efficiently while improving unit economics.

What you'll be doing:

• Lead a team of 2–3 marketing managers: hiring, onboarding, and mentoring.
• Analyze performance, measure results, and compile reports for all campaigns, forming clear takeaways, next steps, and improvement opportunities.
• Test and optimize new setups and approaches across Meta, TikTok, and Google Ads.
• Automate marketing processes together with MarTech manager.
• Provide feedback on creative ad briefs and ready-to-launch ad assets.
• Work on landing funnels and implement ideas together with the PMM.
• Conduct competitor research and implement insights into traffic acquisition.

What you'll need:

• 3+ years of experience in paid acquisition on Meta and/or TikTok.
• Experience managing marketing budgets of at least $500K per month.
• Desire to be a leader.
• Strong understanding of key acquisition metrics and unit economics.
• Strong data analysis and interpretation skills.
• Great communication skills and the ability to work collaboratively.
• Strong leadership skills.

• Upper-Intermediate English or higher.

   

Join us and help build the future of social shopping.

Ops Head of Media (iGaming)

We are looking for a senior Ops Head of Media to fully own and scale media operations within a performance-driven iGaming business.

This is a hands-on leadership role responsible for overseeing Affiliate Marketing, Media Buying teams, and Retention performance, while acting as the main operational bridge between execution teams and C-level leadership.

The role sits at the intersection of Business Development, Media Operations, Performance Marketing, and Analytics, with full accountability for performance, reporting, and operational excellence.

What you will do

Own and manage all media operations across:

• Affiliate Marketing

• Media Buying (paid channels)

• Retention performance (LTV, repeat deposits, player value)

• Act as the operational owner between:

• Business Development

• Media Buying & Affiliate teams

• Product / Retention / Analytics

• C-level stakeholders

• Oversee and ensure correct execution of:

• Operator deal setups (CPA / RevShare / Hybrid models)

• Tracking, attribution, and data integrity

• Offer calendars, promos, and compliance alignment

• Lead Affiliate Operations:

• Operator onboarding after deal closure

• Tracking QA and discrepancy resolution

• Operator-level performance monitoring (FTDs, CPA, margins, LTV)

• Supervise Media Buying teams:

• Performance monitoring across channels

• Budget efficiency and scalability

• Alignment with retention and monetization goals

• Ensure clear, accurate reporting across all media channels

• Prepare and present performance reports for C-level executives

• Support reconciliation, invoicing, and payout processes

• Identify operational gaps and continuously improve media processes

What we are looking for

5+ years of experience in iGaming across:

• Affiliate Marketing / Affiliate Operations

• Media Buying / Performance Marketing

• Business Development or Media Operations

• Strong understanding of:

• Affiliate economics (CPA, RevShare, Hybrid)

• Media buying performance metrics

• Retention mechanics (player value, LTV, churn)

• Proven experience managing teams (Affiliate & Media Buying)

• Strong analytical mindset — confident working with performance data and reports

• Ability to translate data into clear insights for C-level stakeholders

• Structured, detail-oriented, execution-focused approach

• Strong communication and cross-functional leadership skills

English is mandatory for this role

GetHoney is one of our AI-driven products, and we’re looking for a Product Engineer (C#) who enjoys working close to the product, users, and business.

This is a hands-on engineering role with strong product ownership, where you’ll build features end-to-end and directly impact user experience and growth.
 

What you’ll do

• Develop and maintain product features using C# / .NET.
• Work closely with Product Managers to shape and implement new functionality.
• Build APIs and backend logic powering user-facing features.
• Participate in product discovery, technical discussions, and experiments.
• Improve system performance, reliability, and maintainability.
• Contribute to code reviews and engineering best practices.
   

Tech snapshot

• Backend: C# / .NET
• Frontend: any frontend technology (e.g., React, Angular, Vue)
• Databases: SQL / NoSQL
• APIs: REST, WebSocket
• Practices: CI/CD, automated testing, trunk-based development
   

What you bring

• 5+ years of experience in software engineering.
• Strong hands-on experience with C# / .NET.
• Product mindset — you care about why you build things.
• Experience working in cross-functional teams.
• Ability to work independently and take ownership.

Will be a plus:

• Hands-on experience with Microservices.
• Hands-on experience with Azure / AWS Cloud.
• Understanding of payment system integration approaches (Adyen/Stripe/Other).
• Understanding of marketing attribution flow.
• Leadership skills.
• Startup experience.
• Experience with AI integration.
   

Why this is interesting

• Direct impact on a growing AI product.
• Close collaboration with Product and business stakeholders.
• Opportunity to grow into a Lead role over time.

What we offer:

• Flexible work schedule and remote-friendly culture.
• Online services of a corporate doctor, and after the probationary period — health insurance in Ukraine.
• 20 working days of paid vacation per year, unlimited sick leave.
• All equipment necessary for work.
• Compensation for the best courses on the market, corporate online meetups and lectures, a large library, business and management schools for employees.

Please note: due to the high volume of applications, we can only respond to candidates selected for the next stage. If you don’t hear from us within a week, please assume your application won’t be moving forward this time, and we’d love to see you apply for future roles!

Who Are We?

We are Welltech — a global company with Ukrainian roots and a powerful mission: to move everybody to start and stay well for life. Today 25.5 million users have trusted Welltech to help them build healthy habits — a testament to the real value our innovative, engaging wellness solutions deliver every day. 🌍

With five hubs across Cyprus, Ukraine, Poland, Spain and the UK and a diverse, remote-friendly team of 700+ professionals, we continue to scale rapidly. Our innovative apps — Muscle Booster, Yoga-Go and WalkFit — empower millions to transform their lifestyles and unlock their personal wellness journeys.

Welltech is where your impact becomes real. And our values clearly attest to that: we grow together, we drive results, we lead by example and we are well-makers.

If this looks like you and you thrive in a fast-paced environment, you’ll fit right in at Welltech. Let’s build wellness for millions together.
 

What We're Looking For

We are looking for a skilled and enthusiastic Helpdesk Engineer to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting a variety of IT issues, ensuring smooth operation of our systems, and providing excellent customer service to our employees.

Key Responsibilities:

• Provide timely and effective technical support to employees via email and our ticketing system.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Resolve technical problems with various web services, including Slack, Confluence or Jira.
• Prepare and configure new employee workstations, including hardware setup, software installation, preparing shipments and managing assets for the local office.
• Maintain detailed records of user requests and resolutions in the ticketing system (Jira Service Management - a plus).
• Escalate complex issues to senior IT staff when necessary.
• Develop and maintain comprehensive technical documentation, such as user manuals and system configurations.
• Deliver user training and guidance on Google Workspace and MacOS applications.

• Collaborate with the IT team to identify and implement system improvements and upgrades.

   

Required skills:

• Minimum of 2 years of experience in a technical support or helpdesk role.
• Technical skills and hands-on experience with:
  • User account and identity management systems
  • Endpoint operating systems (Windows and/or macOS)
  • Mobile device management (MDM) solutions
  • Troubleshooting hardware, software, and network-related issues
• Experience providing remote support to a distributed workforce
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

• Experience working with a ticketing system.

   

Will be a Plus:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with Jamf solutions

• Experience with an Asset Management tool (Jira Assets preferred)

   

Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.
• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.
• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.
• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!