Jobs at Djinni

About Us

At Peratera we believe in the future of digital commerce and the borderless economy. Our products are designed to make digital commerce friction-free, no matter where in the world you operate. The world has gone digital  and the businesses winning in it need payments infrastructure that keeps up.

Our platform combines a full-featured payment gateway with a digital wallet - giving merchants a single, powerful tool to accept payments, hold balances in multiple currencies, and pay out to customers and partners anywhere in the world. We serve some of the most demanding industries in digital commerce: iGaming operators, FX platforms, global e-commerce businesses, and fintech companies who need payments to just work.

We move fast, think commercially, and care deeply about the experience of every merchant on our platform - backed by our authorisation as an FCA-regulated Electronic Money Institution (FRN: 1023849).

Your Mission 

You’ll drive and support the evolving Technology Vision and newly defined CTO strategy, ensure reliability, correctness and scalability of critical payment flows across the platform by combining exploratory testing with automation-first practices. 

Your Tech Environment
You’ll be working in a modern, scalable tech environment built around Java (Spring Boot) and REST APIs on the backend, with React and PHP powering the frontend. Our infrastructure is hosted on AWS, and the platform is designed as a set of distributed services with multiple external integrations, including payment providers.

We follow an API-first, automation-driven testing approach, leveraging tools like Playwright to ensure high reliability and fast delivery across critical payment flows.

What You’ll Do 

Core Quality Ownership 

• Take ownership of end-to-end quality of payment flows (deposit, payout, reconciliation)  
• Validate business-critical scenarios, not just features  
• Identify risks in transaction lifecycle (e.g. callback failures, timeouts)  

Testing and Automation

• Design and execute API-first test scenarios
• Build and maintain automated tests (API + selective UI)
• Develop reusable test components (clients, data builders)  

Integration Testing

• Test integrations and implement automation integration flow with external providers (Open Banking, payment processors)
• Validate async flows (callbacks, polling, retries)  

Debugging and Production Support

• Investigate production issues and reproduce bugs
• Work with logs, DB and API traces
• Support root cause analysis  

Collaboration

• Work closely with backend engineers on testability
• Define acceptance criteria with product team
• Contribute to release quality gates  

Continuous Improvement 

• Help establish regression Testing Strategy  
• Contribute to CI/CD pipelines (smoke tests, pre-release checks)  
• Improve overall engineering quality standards 
•  

What We’re Looking For

• Experience with API testing (REST, JSON, HTTP)  
• Strong understanding of backend systems  
• Experience with test automation (Playwright / RestAssured / similar)  
• Ability to debug issues using logs and databases
• Understanding of async systems (callbacks, queues, retries)
• Experience in payments / fintech

• Experience with CI/CD pipelines  

   

Nice To Have 

• SQL / data validation skills
• Experience with distributed systems
• Hands-on experience with AI tools for QA automation

• Prompt engineering for AI-assisted QA and test automation

   

What You’ll Get

• Competitive, market-aligned compensation
• Opportunity to work on a high-impact product with real-world scale
• Modern tech environment and engineering-driven culture
• International, distributed team with a collaborative mindset
• Remote-friendly setup with flexible working hours

• Supportive team culture focused on knowledge sharing and ownership

   

Sounds like a match? Send us your CV - we’re excited to get to know you.

AI Systems Full-Stack Engineer ASAP

Location: UK-based !!!
English: B2+
Start: ASAP
Duration: long-term
Engagement: Full/Part-time

We're looking for a Full-Stack Engineer to build scalable, intelligent data applications that combine modern web development, cloud infrastructure, and AI capabilities.

Tech Stack:

• Backend: R (Shiny, Golem, R6), Plumber
• Frontend: Bootstrap 5, HTML5, CSS3, JavaScript
• Data: MariaDB (AWS RDS), S3, SQL
• DevOps: GitHub Actions, Docker, Heroku / DigitalOcean
• AI/ML: LLM APIs (OpenAI, Claude), ellmer (R), Python

What You'll Do:
- Design and develop modular, production-grade applications with interactive dashboards and responsive user interfaces.
- Structure scalable backend systems, implement clean architecture patterns, and ensure maintainability of complex applications.
- Create polished, responsive UI using modern frameworks (Bootstrap, HTML/CSS, JavaScript), going beyond default templates.
- Connect applications to databases and storage systems, optimize queries, and design efficient data pipelines.
- Implement LLM-powered features such as chat interfaces, data assistants, and automated workflows.
- Manage CI/CD pipelines and deploy applications in cloud environments (Heroku, Docker, or similar platforms).
- Maintain clean code practices, documentation, testing, and performance optimization.

Must-have:
* Strong full-stack development experience
* Solid backend architecture skills (modular design, state management)
* Experience with modern frontend development (responsive UI, component-based approach)
* Advanced SQL and database design knowledge
* Experience with CI/CD pipelines (e.g., GitHub Actions)
* Cloud deployment experience (Heroku, Docker, or similar)
* Hands-on experience integrating LLMs / AI features into applications

Nice-to-have:
* Experience with data-heavy or analytics platforms
* Knowledge of AI systems (RAG, agents, workflow automation)
* Familiarity with AWS ecosystem (S3, RDS, IAM)
* Python for AI/ML workflows
* Understanding of web security best practices

Location: any
Start: ASAP
Duration: long-term (around 6 months)
Engagement: Full-time
English: B2+

Key Responsibilities 
We are looking for someone who can contribute further to our Agentic AI platform for construction, need an LLM engineer who understands the following:
 

• Design and implement deterministic workflows that ensure consistent, reliable outputs from LLMs
• Solve fundamental challenges like making LLMs perform accurate mathematical operations (e.g., ensuring 1+1=2 consistently)
• Build robust evaluation frameworks to measure and guarantee deterministic behavior
• Implement comprehensive guardrails leveraging structured output and Pydantic models for input/output validation
• Understanding of training dynamics, loss functions, and optimization strategies
• Experience with parameter-efficient fine-tuning methods (LoRA, QLoRA, etc.)
• Proficient in implementing and managing tool calling mechanisms
• Deep understanding of Model Context Protocol (MCP) architecture and implementation
• Experience in building and deploying LLM-powered applications using FastAPI/Flask and Streamlit for front-end interfaces, solid understanding of REST principles, HTTP Methods, websockets and API lifecycle management;
• Experience with SQL, NoSQL (PostgreSQL, MySQL, MongoDB, Redis) and vector databases (Pinecone, Weaviate, pgvector) for structured data storage and semantic search

Doctor Eleks is a Ukrainian medical information system that helps automate the work of clinics and doctors across the country. We are looking for a Middle Software Developer to join our eHealth team on a remote basis!

eHealth is an electronic healthcare system that automates the recording of medical services and the management of medical information.

Key responsibilities for the project:

• Database design (creating tables, relationships, and writing procedures)
• Integration with the medical system (using an internal framework)

Skills our future colleague should possess:

• Strong experience with Microsoft SQL Server and relational databases.
• Ability to write efficient, complex SQL queries for high bandwidth large datasets.
• Hands-on experience with stored procedures, views, and functions.
• Strong knowledge of query optimization and performance tuning.
• Experience in analysis and improvement of execution plans.
• Solid understanding of indexing (clustered, non-clustered).
• Knowledge of database design, keys, and table relationships.
• Basic database administration skills (indexing, tuning, optimization).
• Experience working across SDLC phases.
• English level: A2–B1.

Will be a plus:

• Knowledge of API architectures and .NET
• Experience with REST API, MySQL, PostgreSQL, and OracleDB.

What do we offer:

• Health insurance;
• Competitive compensation based on your experience and skills;
• The opportunity to work on a technologically complex and socially significant product in the medical field;

• A team of professionals who support and share their expertise.

   

If you want to be a part of our team that is truly changing healthcare in Ukraine — Doctor Eleks is waiting for your resume 💙

We are looking for a hands-on CRM / Retention Manager to build and scale player lifecycle communications from the ground up.

You will be responsible for setting up CRM processes, launching multi-channel campaigns, and continuously optimizing retention performance. This role requires a strong ownership mindset and close collaboration with product and casino teams.

Key Responsibilities

• Set up and manage CRM processes in Customer.io: build segments, events, attributes, and messaging flows to ensure стабильная performance and target metrics delivery
• Launch and manage communications across channels: email, push, in-app, and personalized offers for different player segments
• Work closely with the Casino Manager on the activity calendar:
  • propose CRM scenarios to support promotions
  • prepare segments and offers
  • launch campaigns on time
• Design and optimize bonuses and promo mechanics together with the Casino Manager to improve retention while controlling promo costs
• Establish a continuous optimization process for CRM flows (iterations, testing, improvements)
• Monitor key metrics and dashboards, identify anomalies, bottlenecks, and growth opportunities

Requirements

• 3–5+ years of experience in CRM / Retention in iGaming or similar product environments
• Strong hands-on mindset — ability to both build and execute
• Experience working in fast-paced, product-driven teams
• CRM systems:
  building journeys, segments, events/attributes, templates, campaigns; debugging, launching, and monitoring
• Channel management:
  Email / SMS / Web Push / In-App — setup, sending logic, frequency caps
• User segmentation:
  RFM, behavioral segmentation, lifecycle stages, VIP and anti-abuse triggers
• A/B testing:
  experiment design, execution, and analysis
• CRM analytics:
  ability to work with metrics and make data-driven decisions
• Deliverability:
  understanding and operational control (open rates, spam, inbox placement)
• Advanced CRM setup:
  dynamic variables, personalization, localization, UTM/tagging, content rules

Influencer Marketing Manager (Global / Performance-Based)

Headline: Influencer Marketing Manager (International Markets) Location: Remote / Hybrid Level: Middle / Senior

About the Role We are looking for a data-driven Influencer Manager to lead our global outreach. This isn't about "getting likes"—it’s about building a predictable acquisition channel. You will be responsible for finding the right voices, negotiating hard for the best ROI, and building long-term partnerships with creators in the Travel, Lifestyle, and Tech segments.

Core Responsibilities

• Strategic Sourcing: Identify and vet influencers on YouTube, TikTok, and Instagram using advanced audit tools (spotting fake engagement is a must).
• Negotiation & Execution: Handle the full cycle from the first DM to signed contracts and content approval.
• Performance Tracking: Measure success through the lens of CAC, ROMI, and conversion rates, not just vanity metrics.
• Creative Direction: Brief influencers to ensure the brand message hits the target while maintaining the creator's authentic voice.
• System Building: Maintain a structured database of partners and automate routine communication.
•  

Requirements

• Experience: 2+ years in Influencer Marketing (International/Global markets preferred).
• Language: Fluent English (Upper-Intermediate+).
• Analytical Mindset: You enjoy spreadsheets and know how to calculate the value of an integration.
• Persuasion Skills: You are a master of DMs and email outreach; you know how to get a response from busy creators.
• Case Studies: Must provide examples of previous campaigns with measurable results (traffic, sales, or lead gen).

We’re seeking a skilled and enthusiastic Clinical Design Engineer to join Materialise.

If you are selected for the job, you will need to undergo thorough training before handling real cases. We will teach you everything you need to know. We are not looking for experts but motivated individuals willing to learn and grow with us.

Responsibilities:

⁃ A Clinical Design Engineer developing medical implants and guides for CMF based on Clinical engineer requests, surgeon's preferences, and anatomy aspects according to work instructions and established procedures;

⁃ Able to determine the high-level clinical reality and history of the patient based on medical image data, and other additional data if applicable.

Requirements:

⁃ University degree in Mechanical Engineering or the Biomedical Engineering field is a plus (commercial experience is not mandatory);

⁃ Good 3-dimensional thinking & basic experience with CAD tools (SolidWorks or similar);

English level: Intermediate.

⁃ General engineering knowledge;

⁃ Detail-oriented and good at troubleshooting;

⁃ Good self-organization skills;

Will be a plus

Understanding of 3D-printing technology.

N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, N-iX has come a long way and increased its presence in nine countries - Poland, Ukraine, Sweden, Romania, Bulgaria, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.

We are growing and looking for Executive Talent Sourcer & Researcher to join our Corporate Talent Acquisition team. The Executive Sourcer & Researcher  will play a key support role within this team, assisting  recruiters in the identification of senior talent for leadership roles and unique roles across the world and support company growth. This role offers a career-defining opportunity, where you can grow professionally and develop your future career while taking part in challenging projects! If you are curious, with an analytical mindset and strong desire to learn - apply for the vacancy!
 

Functions:

• Providing global and local market analysis of target companies, industries, roles in accordance with the open vacancies 
• Sourcing for candidates middle, senior, director`s-level (for example Delivery Director, Head of Travel, Marketing Manager, etc.) all over the world
• Using a variety of research methods and  sourcing techniques to generate a talent pool for us; creating candidate longlists for searches
• Maintaining up-to-date information of our talent networks for managerial and highly critical roles and developing an on-going pool of candidates
• Gathering insights from the candidate’s market and building up-to-date knowledge about the candidates market
• Maintain timely and accurate information on all candidate interactions in the ATS
• Attending briefing sessions with Recruiters and Hiring Managers to understand requirements and to take part in building search strategies
• Creating reports on demand

Mandatory Requirements:

• 2 years of experience in sourcing, ideally middle, senior, director`s-level vacancies (non-IT/ IT)  where Executive search is needed
• Experience in Executive Search agencies would be a plus
• Upper-Intermediate or higher spoken and written English, Ukrainian - native
• Bachelor's Degree
• Research acumen and creativity, a person who can learn new tech roles and business domains quickly and understand how to deliver effective search strategies within requirements
• Solid communication skills, ability to build strong relationships with potential candidates
• Organized and data-focused, with a strong attention to detail
• Analytical mindset
• Сurious, a strong desire to learn
• Demonstrated ability to work in a team environment

Nice-to-Have requirements:

• Basic understanding of a recruitment full-cycle process and/or experience in recruiting activities
• Basic knowledge of technologies and roles in IT sphere
• Advanced user of Google docs
• Knowledge of different searching tools

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We’re looking for a Head of Operations who thrives in high-scale environments and can turn complexity into structured, efficient systems. You have hands-on experience in iGaming media buying teams with $500K–$1M+ monthly spend, understand the full operational flow from traffic to revenue, and think in terms of profitability, scalability, and efficiency. You’re proactive, analytical, and calm under pressure, capable of building and optimizing infrastructure, aligning teams, and ensuring that every process and decision directly contributes to business growth and margin.

HOW YOU WILL MAKE AN IMPACT:

• Own and manage core departments: Tech, Farm, Finance, BDM, Creative
• Build and scale infrastructure to support $1M+ monthly spend
• Optimize processes to increase profitability and operational efficiency
• Monitor performance, costs, and overall team effectiveness
• Identify operational bottlenecks and resolve them quickly
• Work closely with C-level to analyze, propose, and implement solutions end-to-end
• Ensure clear alignment across teams: everyone understands their role, impact, and goals
• Drive structure, speed, and accountability across all operations

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Experience as COO / Head of Operations / Team Lead in affiliate or media buying teams
• Hands-on experience in teams with $500K–$1M+ monthly spend
• Strong understanding of the iGaming ecosystem and media buying flow end-to-end
• Experience with tools and infrastructure (Binom, integrations, account systems)
• Solid understanding of P&L, unit economics, and margins
• System thinking: ability to build scalable processes, not just manage chaos
• Strong analytical mindset: focus on profitability, efficiency, and scalability
• Ability to stay calm under pressure (bans, payment issues, scaling challenges)
• High level of ownership and autonomy — you identify problems and solve them

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Senior C++ (Linux) Developer

Ukraine, remote

What you will do:

· Leading a module/subject

· Giving a hand with emergencies in other modules (i.e. you will be familiar with the entire system)

· Going full cycle, from spec through design and coding to unit tests

What you will need:

· -5-6 years+ of development experience, mainly C/C++

· Extensive Knowledge in Linux environment.

· Strong Multi threading background

· Intermediate English+

· Experience with large-scale systems (not small applications)

Advantage:

· Experienced in High performance or High load software systems, code optimization and latency measurement.  

· Experience in the financial industry and algorithms

· Exposure to a wide range of systems, software and libraries.

· Scripting experience (Bash, Python)

Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

Fluent is a market leader with a significant tier 1 & 2 client base in the financial world

Please visit us at www.fluenttech.net

Fluent is inviting a Full-Stack Developer to join our high-skilled engineers. Our team will be happy to onboard you and share all the relevant knowledge for your successful work. Join the Fluent Family and enjoy working together with us!

The position is fully remote.

What you will do:

• Lead a project in our application team, creating high-end automatic financial trading systems.
• Work directly with a customer.
• Be involved in requirements and devops. 

What you will need:

• At least 4 years of of development experience: 
• Fullstack + Microsoft : C# / .NET / .Net Core / MVC / Angular / HTML5 / Web Sockets 
• Experience in Multithreading, system architecture, LINQ
• Experience with SQL DB (MySQL) - Stored procedures, performance & tuning
• Experience in the full development lifecycle, from design to QA
• Good English

As Advantage:

• Experience in the financial industry 
• Experience with Solace messaging bus
• Experience with Linux, Mono
• Relevant academic background

We are looking for an experienced Senior Product Manager to lead product strategy and drive the development of high-impact features. In this role, you will be responsible for shaping the product vision, coordinating cross-functional teams, and ensuring continuous product growth based on data and user needs.

HOW YOU WILL MAKE AN IMPACT:

-Develop product vision and strategy. Create a comprehensive roadmap with clear prioritization and milestone planning to achieve business objectives.
-Lead end-to-end brand launches from concept to go-live. Manage ongoing operations and ensure successful market entry execution.
-Coordinate with development, design, marketing, retention, and support teams. Set detailed tasks, accept deliverables, and control deadlines.
-Monitor product quality across all touchpoints. Collaborate with related divisions to create a superior user experience and ensure platform excellence.
-Conduct market research, analyze player needs, gather feedback from customer support, and translate insights into product requirements.
-Design, configure, and manage bonus mechanics. Create and optimize loyalty programs to drive retention and increase player LTV.
-Analyze product performance metrics, evaluate effectiveness, and implement continuous improvements based on data-driven insights.
-Monitor competitors' products, USPs, bonus policies, and features. Identify market opportunities and maintain competitive positioning.
-Utilize CMS platforms for content management, product configuration, and operational updates to ensure seamless platform functionality.
-Manage full product lifecycle from conceptualization to launch and ongoing support. Plan resources, control tasks, manage risks, and ensure timely delivery.
 

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- At least 3 years of experience in product gambling companies;
- English at the intermediate level and above;
- Experience with online casino platforms;
- Understanding the regulation of markets and peculiarities of licenses will be a plus;
- Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
- Experience in creating tournaments and promotional companies.
 

HOW WE WILL KEEP YOU SMILING:

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Who we are

Big Sister AI is building the Sales Score standard — an objective 0-100 rating of sales execution quality. Think Moneyball for sales. Austin-based, Capital Factory portfolio, backed by AWS and Microsoft for Startups.
 

Why this role exists

We're migrating our entire data and audio pipeline to AWS — replacing our current toolstack with a production-grade, multi-tenant architecture. You'll own this build end-to-end.
 

What you'll own

• Design and build cloud-native data and audio processing pipelines on AWS
• Integrate Azure AI services for transcription and LLM scoring
• Own data layer architecture — reliability, schema design, cost optimization
• Build and maintain third-party connector integrations (CRM, notetakers)
• Actively use AI coding tools (Claude, Cursor, Copilot) — hard requirement, not nice-to-have
   

What you need

• Strong AWS hands-on: Lambda, S3, EventBridge, API Gateway, DynamoDB, Secrets Manager
• Azure experience: OpenAI endpoints, Speech Services, Function Apps
• Python 3 — serverless functions, adapters, webhook handlers
• PostgreSQL + SQL — solid data modeling fundamentals
• ELT experience with Data Clouds — Snowflake preferred, BigQuery or Redshift acceptable
• dbt — data modeling and transformation pipelines, production experience required
• Multi-cloud exposure: AWS primary, GCP (BigQuery) and Azure interaction expected
• Self-sufficient — delivers projects with minimal supervision, owns outcomes not just tasks
• Proactive AI tool user — you use Claude/Cursor daily, not occasionally
• Upper-intermediate English — async written communication with US team
• Ukrainian-based — Kyiv/Lviv timezone preferred
   

Nice to have

• AppFlow, Glue, Athena
• OAuth/credential management tools
• Experience working with US-based or distributed teams
   

What we offer

• Competitive Ukrainian market salary
• Direct collaboration with the CEO and US-based advisors
• Greenfield build — you're not inheriting legacy, you're replacing it
• Equity conversation after 3-month trial

About the Company

Digis is a European IT company (part of Fiverr) with 200+ specialists delivering high-load SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We build long-term engineering teams and ensure transparency, stability, and professional growth for every talent.

About the Client & Project

You will join a project focused on delivering solutions for performance, scalability, and reliability of digital workspace environments.
The product helps organizations optimize virtual desktops and applications, ensuring a seamless user experience. You will work on a cloud-native system, collaborating closely with the product founder and contributing to core product development.

Requirements

• 5+ years of experience with .NET/C#
• 2+ years of experience with Azure Resource Manager (ARM)

• English level: B2+

   

Responsibilities

• Implementing new Azure-based feature modules
• Refactoring and improving legacy backend systems
• Writing REST APIs for managing Azure infrastructure (VMs, vnets, etc.)
• Developing reusable backend components and handling deployment logic
• Writing integration and unit tests

• Collaborating on technical design

   

Why this project is exciting

• Working alongside the technical founder of the project
• Work with cutting-edge technologies in the enterprise-grade product
• Well-established processes with fully defined team roles, stable releases, and reliable management

• Clear expectations and transparent feedback

   

We offer:

• Paid 20 vacation days per year
• Paid 5 sick leaves per year with no medical documents needed
• Personalized development plan supported by properly set personal self-development goals
• Compensation for subject-matter trainings
• Worktools (PC, laptop, monitor) and workplace arrangement, if needed
• Assistance in choosing and compensation for English courses
• 100% horizontal in-company organization and communications
• Possibility to switch between projects and technologies within the company
• Accounting support
• Free corporate psychologist services

About Us

At Peratera we believe in the future of digital commerce and the borderless economy. Our products are designed to make digital commerce friction-free, no matter where in the world you operate. The world has gone digital  and the businesses winning in it need payments infrastructure that keeps up.
 

Our platform combines a full-featured payment gateway with a digital wallet - giving merchants a single, powerful tool to accept payments, hold balances in multiple currencies, and pay out to customers and partners anywhere in the world. We serve some of the most demanding industries in digital commerce: iGaming operators, FX platforms, global e-commerce businesses, and fintech companies who need payments to just work.
 

We move fast, think commercially, and care deeply about the experience of every merchant on our platform - backed by our authorisation as an FCA-regulated Electronic Money Institution (FRN: 1023849).

Your Mission

As Merchant Account Manager, you’ll own the full lifecycle of Peratera’s merchant relationships - from onboarding and integration through to retention, upsell, and commercial growth. You’ll work with a portfolio of sophisticated B2B merchants in iGaming, FX, and e-commerce, serving as the link between their business needs and our internal Product, Tech, Finance, and Compliance teams.

What You’ll Do

• Serve as the primary contact for a portfolio of Peratera merchants across industries
• Run regular health-check calls: onboarding, integration, finance, compliance, and technical topics
• Monitor merchant activity and proactively flag risks, declines in processing volume, or satisfaction issues
• Lead merchants through onboarding, KYC, and integration to ensure a smooth go-live
• Coordinate with Tech and Product teams to resolve integration issues and answer technical queries
• Create and maintain onboarding documentation and merchant-facing materials
• Identify upsell and cross-sell opportunities within your merchant portfolio
• Analyse merchant payment performance: success rates, conversion, declined transactions, and recommend improvements
• Collaborate with the CPO on commercial priorities and merchant-specific strategies
• Own and drive merchant-reported issues end-to-end - from first contact to resolution.
• Work with Finance on billing, settlements, and reconciliation queries
• Ensure compliance and legal queries are handled in a timely and accurate manner

What We’re Looking For

• 3–5 years of experience in account management, customer success, or merchant management within a payments or fintech company
• Experience managing a B2B merchant portfolio - owning relationships, driving retention, and growing revenue
• Strong commercial mindset - comfortable identifying upsell and cross-sell opportunities and turning merchant conversations into business outcomes
• Comfortable working with payment data: success rates, conversion, decline reasons - and turning insights into action
• Deep understanding of online payments: processing flows, settlement, chargebacks, and reconciliation
• Strong communicator - able to handle technical, financial, and commercial conversations with equal confidence
• Highly organised and proactive - able to manage a large portfolio without letting things slip
• Fluent English is required (experience working with CIS or Eastern European merchants is a strong advantage)
   

Nice To Have

• Experience with distributed, multi-provider payment platforms
• Familiarity with merchant integration use cases
• Understanding of async flows (callbacks, polling, retries) is a plus

What You’ll Get

• Competitive, market-aligned compensation
• Opportunity to work on a high-impact product with real-world scale
• Modern tech environment and engineering-driven culture
• International, distributed team with a collaborative mindset
• Remote-friendly setup with flexible working hours
• Supportive team culture focused on knowledge sharing and ownership

Sounds like a match? Send us your CV - we’re excited to get to know you.