Jobs at Djinni

CHIEF MARKETING OFFICER (CMO)

Remote | South Africa Preferred | iGaming / Betting
 

ABOUT THE COMPANY

We are a fast-growing international iGaming company operating in the South African market. Following a successful launch phase, the business is now entering a new stage of growth and scaling.

Our product portfolio includes both mass-market and premium betting brands, with a strong focus on customer acquisition, retention, and brand development. We are building a high-performance team that combines operational excellence, entrepreneurial mindset, and deep market expertise.

As part of our growth strategy, we are looking for an experienced marketing leader who can take ownership of the entire marketing function, build scalable processes, and drive sustainable business growth.
 

ABOUT THE ROLE

We are looking for a hands-on Chief Marketing Officer (CMO) to lead and scale the company's marketing organization.

This role combines strategic leadership with operational execution. You will oversee all major marketing functions, including CRM, Affiliate Marketing, Organic Growth, Social Media, Digital Marketing, and Brand initiatives.

The ideal candidate has experience working in iGaming or Betting, understands performance-driven marketing, and is comfortable operating in a fast-paced startup environment where building teams and improving processes are equally important as delivering business results.

You will work directly with the CEO and Executive Team and play a key role in shaping the company's future growth strategy.
 

GOALS FOR THE FIRST 90 DAYS

• Conduct a full audit of current marketing operations, team structure, channels, and performance

• Ensure continuity of ongoing marketing initiatives while identifying improvement opportunities

• Evaluate existing marketing processes and implement quick wins

• Assess team capabilities and identify hiring needs

• Build a roadmap for marketing optimization and future scaling

• Establish clear KPIs and reporting frameworks across all marketing functions

• Develop a strategic growth plan aligned with business objectives
 

WHAT YOU WILL DO

• Own and execute the overall marketing strategy across all acquisition and retention channels

• Lead CRM, Affiliate Marketing, Organic Marketing, Social Media, Digital Marketing, and Brand Marketing initiatives

• Build, manage, mentor, and scale the marketing team

• Develop marketing processes, reporting structures, and operational frameworks

• Analyze channel performance and allocate budgets based on ROI and business impact

• Identify growth opportunities and launch new acquisition initiatives

• Improve customer acquisition, retention, and lifetime value metrics

• Work closely with Product, Operations, and Executive teams to support business growth

• Drive marketing innovation, testing, experimentation, and optimization

• Ensure compliance with local regulatory and licensing requirements

• Provide regular reporting, insights, and recommendations to senior leadership

• Act as a key stakeholder in strategic business decisions

WHAT WE ARE LOOKING FOR

• 5+ years of experience in iGaming, Betting, or performance-driven digital marketing

• 3+ years in a leadership position managing multiple marketing functions

• Strong experience across CRM, Affiliate Marketing, Organic Growth, Digital Marketing, and Social Media

• Proven experience building and scaling marketing teams

• Experience developing marketing strategies and managing budgets

• Strong analytical mindset and ability to make data-driven decisions

• Experience working in startup or scale-up environments

• Ability to balance strategic thinking with hands-on execution

• Strong stakeholder management and communication skills

• B2+ English
 

NICE TO HAVE

• Strong understanding of the South African betting market

• Experience working with licensed betting operators

• Experience managing multi-channel marketing organizations

• Experience launching or scaling betting brands

• Experience building marketing teams from scratch
 

WHY JOIN US

• Opportunity to lead the entire marketing function and shape company growth

• Direct collaboration with founders and executive leadership

• High level of ownership and decision-making authority

• Ability to build and structure your own team

• Fully remote work environment

• Fast-growing company with ambitious expansion plans

• Competitive compensation package

• Future performance-based bonus program

• Potential participation in share option programs

• Dynamic startup culture with significant growth opportunities

• Opportunity to make a measurable impact on business performance

We are seeking a Technical Manager for Web Team (WordPress). Healthcare domain.

Responsibilities:

• Oversee the people management, project management, coordination, and production of website design and development, including theme and/or child theme customization and/or development.
• Drive the technical strategy and roadmap of web design and development.
• Oversee the design and development of plugins and other technical products for landing pages, microsites, and other WordPress-related remote management tools and products.
• Ensuring the incorporation of all necessary HTML and CSS into WordPress themes, templates, and additional PHP and HTML pages.
• Project management capability to manage multiple projects at a time as well as leading and directing communications with a diverse group of stakeholders, team members, and service providers.
• Lead discussions on technical approaches and refine solutions.

Qualifications Required:

• Minimum 10 years of experience designing and building with WordPress.
• Minimum 5 years of experience managing a team of web developers.
• Minimum 5 years of experience working with clients, developing and managing client expectations, and delivering excellent client experiences.
• Minimum 5 years of experience creating and deploying WordPress plugins in a production environment.
• Knowledge of and experience with current web development languages (including HTML5, CSS3, PHP/MySQL).

We offer:

• Long-term contract

• 100% Remote position

Dataforest is a hard-working and tight-knit team with first-rate experience in full-cycle developing data-driven solutions.

We are looking for a IT Project Manager to join our highly talented and motivated team.

Skills Requirements:

• 2+ years of experience as a IT Project manager ;
• Strong knowledge of project planning;
• Experience with managing web develop projects;
• Project documentation knowledge and understanding;
• Knowledge of the methodology: Scrum, Kanban, Waterfall;
• Experience with task tracking systems;
• Experience in outsoursing company.

Responsibilities:

• Plan and document project objectives, tasks, timelines and work assignments;
• Define and track project success metrics;
• Setting tasks to performers (programmers, designers, other);
• Full interaction with the development team;
• Business analysis and making technical requirements (optional).

We offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary fixed in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Comfortable, spacious and well-equipped office in the city center;
• Team building activities, corporate events.

We are seeking a Web Developer (WordPress). Healthcare domain.

Responsibilities:

• Ensuring the incorporation of all necessary HTML and CSS into WordPress themes, templates, and additional PHP and HTML pages.
• Flexibility and eagerness to identify, learn, and use new and changing technologies.
• Setup of WordPress options, plugin installation and configuration.
• Setup of WordPress theme options and configuration.
• Design and development outside of WordPress for landing pages, microsites, and other non-WordPress sites as required.

Qualifications Required:

• Minimum 5 years of experience designing and building with WordPress.
• Knowledge of and experience with current web development languages (including HTML5, CSS3, PHP/MySQL).

Nice to Have

• Experience working with the Divi WordPress theme.
• PHP coding experience, specifically WordPress plugin development.
• WHM/cPanel administration experience.

We offer:

• Long-term contract

• 100% Remote position

About the Role

We are expanding our team and looking for a DevOps Engineer to join our RnD department. You will be responsible for building, maintaining, and optimizing our infrastructure, ensuring high availability and performance of services across multiple internal systems. This is a great opportunity to work on high-load projects, improve reliability, and contribute to scalable architecture solutions.

Who We Are

Our RnD department is a key driver of innovation in the company, consisting of multiple teams that develop CRM systems, marketing tools, CMS, payment solutions, and internal platforms. We focus on automation, scalability, and performance, building systems that support business growth across multiple products and regions.

Why Join Us?

• You’ll work on high-load, scalable infrastructure supporting critical business systems.
• You’ll have the opportunity to design and improve DevOps processes, including CI/CD, monitoring, and cloud infrastructure.
• We use modern technologies and cloud solutions, with a strong focus on automation and reliability.
• You’ll collaborate closely with backend developers, DevOps engineers, QA, and architects.
• We encourage knowledge sharing, and continuous improvement of processes and tools.

Requirements

Must-Have:

• 2+ years of experience as a DevOps Engineer.
• Strong hands-on experience with Kubernetes, including creating and maintaining Helm charts.
• Deep understanding of Docker and Docker Compose, experience building service images.
• Experience with cloud platforms such as AWS and DigitalOcean.
• Experience building and maintaining CI/CD pipelines (GitLab CI, GitHub Actions).
• Experience with database setup and clustering (PostgreSQL, MySQL, MongoDB).
• 3+ years of experience with Linux administration.
• Experience deploying and supporting PHP applications (php-fpm, Roadrunner).
• Experience configuring and optimizing web servers (Nginx, Traefik) and working with Cloudflare.
• Experience with monitoring and logging stack: Prometheus, Grafana, ELK.
• Scripting skills for automation (Python, Bash).

Nice-to-Have:

• Experience with EKS or managed Kubernetes services.
• Experience with ArgoCD or GitOps approaches.
• Experience designing and maintaining High Availability architectures.
• Experience with Infrastructure as Code (Terraform, Ansible).
• Understanding of cloud security best practices.

Responsibilities

• Maintain and improve the company’s infrastructure and DevOps processes.
• Ensure high availability, stability, and performance of services.
• Investigate and resolve production incidents.
• Develop and maintain monitoring, logging, and alerting systems.
• Organize and improve backup and disaster recovery processes.
• Collaborate with development teams to optimize deployment and infrastructure workflows.
• Participate in planning and designing system architecture and environments.

Benefits

• 18 business days of paid vacation + public holidays compensation.
• Insurance Fund of the company.
• Partial coverage of professional courses.
• Coverage of sick leaves, sports activities, and English language courses.

TechBlaze is a well-established international AdTech company developing advanced white-label solutions: SSP, DSP, and AdExchange.

They started the journey 7 years ago as a venture-backed project, and for the past 2 years, they have been operating as a fully independent company. Their business is actively scaling, doubling in size every year, and today our team counts over 100 professionals.

They work with the global market (the US, Europe, LATAM), and their ICP includes top-tier American and international companies, publishers, and DSP clients that work with high-level brands.

They have clearly established processes and a portfolio of ~60 stable clients, so you will be joining a structured, system-driven business rather than a chaotic startup.

Right now, TeqBlaze is expanding their Client Service team and looking for an autonomous Technical Support Specialist. This is a purely reactive role: no cold outreach, sales targets, or upselling involved. Your primary focus will be high-quality technical troubleshooting and client assistance.

What you will be doing:

• act as the primary point of contact for B2B clients, building and maintaining strong working relationships;
• communicate with partners via Slack, email, and Google Meets;
• investigate and resolve technical and operational issues reported by clients;
• create bug reports and technical tasks in Jira, monitor deadlines, and keep clients updated on progress;
• guide clients through platform features and settings, consulting them on AdTech best practices;
• actively collaborate with the technical (Dev), product, and growth teams to ensure fast case resolution.

Your background:

• 1+ year of experience in AdTech (DSP, SSP, programmatic ecosystem);
• 2+ years of experience in technical support or a similar role;
• fluent written and spoken English for confident day-to-day calls;
• readiness to work evening shifts (from 2:00pm to 11:00pm or 3:00pm to 12:00am) to overlap with client hours in the US and LATAM markets;
• proficiency in Excel / Google Sheets for data analysis;
• ability to explain complex technical concepts in a simple and clear manner, strong team spirit, and excellent multitasking/prioritization skills.

Nice to have:

• direct experience working with B2B clients;
• knowledge of Spanish at any level.

TeqBlaze offers:

• fully remote work within Ukraine or the EU, with optional office access in Kyiv or Lviv;
• work with international clients and well-known brands across global markets;
• paid vacation and sick leaves, and covered medical insurance;
• hands-on experience with large-scale programmatic products and cutting-edge advertising technologies;
• participation in team building activities, corporate parties with colleagues beyond work.

Let`s talk.

SmartyAds is a product IT company in the AdTech industry. 

They specialize in programmatic advertising and develop their own ecosystem of products: SSP, DSP, and AdExchange. The platform is connected to more than 200 SSPs and DSPs worldwide.

Their largest and most established product is AdExchange. DSP is currently growing very fast and has become a real rising star for us. SSP is currently the smallest direction, but they are now actively relaunching and scaling it.

They are a relatively small but very dynamic company with around 50 people on the team. Most of the team is Ukrainian, though they already have some international colleagues as well (for example, Ramiro from Latin America).

All products are proprietary in-house developments. The company works exclusively with mainstream traffic and operate in white hat niches globally: USA, LATAM, Europe, and other markets.

They are looking for a strong, autonomous, and driven Account Manager to reinforce their team, help balance the workload, and elevate client relations to the next level. They need a natural communicator who loves proactive connection, knows how to find common ground with partners worldwide, and is ready to directly impact business results through excellent account performance.

What you’ll be doing:

• manage a portfolio of active DSP and SSP partners. Your focus will be on proactively developing cooperation, spotting upsell opportunities, and driving budget growth — not just maintaining contact;
• deep dive into key platform metrics, find growth areas, and implement optimizations on the fly;
• handle Excel analytics and manage traffic or billing discrepancies like a pro;
• take care of technical setups for new integrations, configure endpoints, and handle the initial triage/escalation of tech issues.

What we are looking for:

• 2+ years in Account Management or Customer Success within an AdTech company, with direct experience handling both DSP and SSP partners;
• a solid practical understanding of the OpenRTB protocol (bid request/response structure, auction mechanics, and key objects: device, app, site, imp);
• a genuine passion for numbers: you can independently interpret platform data and spot drops, spikes, and their root causes using Excel/Google Sheets;
• upper-Intermediate English or higher (most of our communication is in English);
• high autonomy (we hate micro-management), strong organizational skills for a large portfolio, and a clear orientation toward results. We are looking for an established specialist, not a junior.

Nice to have:

• hands-on experience with ad server admin panels e.g., Springserve, Magnite, Xandr) or proprietary SSP/DSP platforms;
• familiarity with privacy frameworks (GDPR/TCF, GPP, COPPA, LMT/DNT signals);
• knowledge of specific programmatic formats (Video, CTV, or Mobile);
• experience with CRMs (Salesforce, HubSpot) and traffic quality verification tools (Pixalate, Human, DV, etc.).

SmartyAds offers:

• fully remote, hybrid, or from our comfortable offices in Kyiv, Lviv, or Lisbon;
• medical insurance, sports compensation, paid vacation, and paid sick leave;
• learning budget for courses and conferences, plus access to our digital corporate library;
• compensation for ChatGPT and other AI tools to optimize your workflow;
• out-of-office parties, team buildings, sports events, and cool corporate gifts.

Let`s talk.

TeqBlaze is an international AdTech company specializing in white-label programmatic solutions for businesses worldwide.

Since 2014, the company has been building scalable technology products that help clients launch and manage their own advertising ecosystems, including SSPs, DSPs, Ad Exchanges, Ad Servers, and AI-driven monetization tools.

Today, TeqBlaze works with partners across the US, Europe, and LATAM markets, helping them optimize traffic, improve monetization, and automate internal processes.

As the company continues to grow, TeqBlaze is looking for an AdOps Specialist: proactive, analytical, and comfortable working in a fast-paced programmatic environment. 

Our candidate has a strong understanding of the AdTech ecosystem, enjoys solving technical challenges, and communicates confidently with international partners. 

This role is on the client side of our white-label programmatic platform, helping partners manage and optimize their advertising infrastructure and monetization processes.

What you will be doing:

• supporting the technical onboarding of new partners, including DSPs, SSPs, and publishers;
• testing integrations and validating initial launches;
• configuring and optimizing platform settings to improve traffic quality and revenue performance;
• communicating daily with international partners via email and calls, troubleshooting issues, and sharing performance updates;
• monitoring and analyzing key metrics such as fill rate, win rate, and eCPM to identify optimization opportunities;
• performing regular financial and technical reconciliations between platform data and partner reports;
• investigating discrepancies and collaborating with internal teams to resolve them;
• monitoring traffic quality and helping identify invalid or low-quality traffic patterns.

Your background:

• 2+ years of AdOps experience within a programmatic environment (SSP, DSP, ad network, or publisher side);
• good understanding of the programmatic ecosystem and industry standards, including OpenRTB, ads.txt, and key performance metrics;
• excellent English level, you’ll communicate with international clients daily;
• strong analytical skills and confidence working with excel or google sheets;
• high level of independence, attention to detail, and ability to adapt quickly to new processes and tasks.

TeqBlaze offers:

• fully remote work within Ukraine or the EU, with optional office access in Kyiv or Lviv;
• work with international clients and well-known brands across global markets;
• paid vacation and sick leaves, covered medical insurance;
• hands-on experience with large-scale programmatic products and cutting-edge advertising technologies;
• participation in team building activities, corporate parties with colleagues beyond work.

Let`s talk.

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now we're looking for a goal-oriented IT Project Manager, who has a desire to constantly grow and start a career path with us!

What are we waiting from you:

- Upper-Intermediate level of English or higher;

- 0,5-1 year of experience in IT project management;

- You know the right approach to people and can describe yourself as a team player;

- You have strong leadership skills;

- Good analytical skills and logical thinking;

- You set up right priorities to achieve desired results;

- You possess great communication skills;

- You’re a self-disciplined person with excellent time management skills.

What is nice to have:

- Experience in IT Project Management;

- Technical background;

- Higher education.

Your responsibilities:

- Manage the software development process;

- Monitor project progress and provide status updates on the project progress to all stakeholders;

- Carry out daily tasks of the project;

- Prioritize project tasks with a client and their distribution among team members;

- Manage project requirements with a client;

- Participate in interviewing candidates and meetings;

- Maintain constant communication with team and clients;

- Perform change and risk management to minimize project risks.

What our company offers:

- Constant and interesting work with foreign clients;

- Salary review every 6-12 months;

- Flexible working hours;

- Annual paid 30 days vacation and paid sick day;

- 50% cost compensation of sports and English lessons.

We’re looking for a DevOps Engineer (Security Focus) who treats security as a first-class engineering concern, not a compliance checkbox. You’ll work closely with development to embed security into every stage of the delivery lifecycle — from the first commit to production monitoring.

Responsibilities:

• Design and maintain secure CI/CD pipelines from commit to production
• Integrate SAST, DAST, SCA, and secret scanning into GitLab / GitHub Actions
• Harden Kubernetes clusters — RBAC, network policies, admission controllers, pod security standards
• Manage cloud infrastructure (AWS / GCP) using IaC — Terraform, Helm, GitOps workflows
• Implement Zero Trust architecture, mTLS, and service mesh (Istio / Linkerd)
• Own the observability and alerting stack — Prometheus, Grafana, Loki, ELK
• Lead threat modeling sessions and security-focused code reviews
• Drive compliance work (SOC 2, ISO 27001, GDPR) on the technical side
• Mentor engineers and promote a shift-left security culture across the team

Requirements:

• 4+ years in DevOps, DevSecOps, or a closely related role
• Proven experience building secure pipelines in real production environments
• Solid hands-on knowledge of Kubernetes and cloud providers (AWS preferred)
• Strong grasp of network security — firewalls, VPC, WAF, TLS/mTLS
• Practical experience with secret management and key rotation
• Actively uses AI tools in daily work — Copilot, Cursor, Claude, or similar
• Understanding of OWASP Top 10, CVE processes, and vulnerability disclosure
• At least B2 English — comfortable reading docs, writing in async, and joining calls

Nice to have:

• Experience preparing for or passing SOC 2 / ISO 27001 audits
• Certifications: CKS, AWS Security Specialty, OSCP, or equivalent
• Familiarity with eBPF-based security tools — Cilium, Tetragon
• Background in FinTech, HealthTech, or another regulated domain
• Scripting or automation skills in Python

We Offer:

• Innovation Culture: Work in a team that actively experiments with AI and modern development approaches
• Flexible Work: Remote work or a modern office in Kyiv
• Generous Time Off: 20 paid vacation days + 15 sick leave days annually
• Professional Growth: Compensation for courses, certifications, and learning resources
• Cutting-Edge Tools: Access to premium AI tools (Cursor Pro, GitHub Copilot, etc.)
• Supportive Environment: Collaboration, trust, and focus on outcomes rather than micromanagement

Recruitment Process:

1. HR Interview
2. Tech&Final Interview
3. Job Offer

If you have any questions or need clarifications, feel free to reach out to our Talent Hunter Team by email.

As an Embedeed Software Quality Assurance Engineer, you will be an important part of our R&D team. You will be a member of our QA team, working in close collaboration with the development team to ensure that our software for high-tech drones meets the quality standards. 

You will design and execute verification strategies for low‑level firmware, device drivers, and flight control software,. You will own test design from requirements to automated, hardware‑in‑the‑loop (HIL) regression, ensuring reliability, determinism, and safety across release. 

This is a full-time office job. Candidates must be located in Kyiv.
 

What is your Day to Day Mission:

• Translate system and safety requirements into testable specifications, acceptance criteria, and traceability matrices for embedded components. 
• Design and implement automated tests for firmwares. 
• Build and maintain HIL test benches: orchestrate power supplies, oscilloscopes/logic analyzers, RF signal generators etc 
• Develop board bring‑up test suites covering bootloaders, secure boot, installation and upgrade and peripheral self‑tests. 
• Own regression pipelines: containerized runners, artifact retention, flaky‑test triage, trend reporting, and release quality gates. 
• Introduce fault‑injection and negative testing to validate fail‑safe behavior. 
• Collaborate with Embedded Development Team to isolate root causes with traces, logic captures, and on‑target debug  
• Review, challenge, and optimize existing test cases 
• Proactively extend the test scope in a structured way 
• Provide quality report for your area 
• Participate in project meetings and and provide necessary inputs 
• Contribute to Knowledge Base 

What you bring to the team:

• Bachelor’s degree in Electrical/Computer Engineering, Physics, or related field. 
• 3+ years testing embedded systems at the firmware/driver leve 
• Proficiency in C for test scaffolding on‑target and Python for orchestration (e.g., pytest, pytest‑bdd, asyncio) 
• Hands‑on with oscilloscopes, logic analyzers, protocol analyzers, and serial debuggers; ability to read schematics 
• Experience with Scrum 
• CI/CD for embedded (GitLab/GitHub Actions/Jenkins), build systems (CMake, Bazel, or Make), and artifact/version management. 
• Good knowledge of QA methodologies and testing processes 
• Experience with Test management Tools (TestRail, xRay, others) 
• Service and teamwork orientation 
• Strong communication and problem-solving abilities 
• Self-motivated, self-disciplined, and result-oriented 
• Strong attention to details and accuracy 

• English — Intermediate+ 

   

Why Quantum-Systems:

• We Stand with Ukraine!
• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

As a Software Quality Assurance Engineer, you will be an important part of our R&D team. You will be a member of our QA team, working in close collaboration with the development team to ensure that our software for high-tech drones meets the quality standards.. By ensuring high code quality and lean software deployment pipelines, you will support Quantum Systems in its mission to become the benchmark for aerial data collection solutions with unmanned aerial systems (sUAV).
 

This is a full-time office job. Candidates must be located in Kyiv.
 

What is your Day to Day Mission:

• Design and execute test plans/test cases for manual testing
• Perform manual testing for GCS and UAVs
• Review, challenge, and optimize existing test cases
• Proactively extend the test scope in a structured way
• Provide quality report for your area
• Participate in project meetings and and provide necessary inputs
• Contribute to Knowledge Base

What you bring to the team:

• 3+ years in Quality Assurance\
• Experience with Scrum
• Good knowledge of QA methodologies and testing processes
• Solid understanding and experience with different test design techniques
• Experience in API testing (Postman, Charles)
• Experience with Web and Desktop Testing
• Experience with Jira, Confluence
• Experience with Test management Tools (TestRail, xRay, others)
• Service and teamwork orientation
• Strong communication and problem-solving abilities
• Self-motivated, self-disciplined, and result-oriented
• Strong attention to details and accuracy

• English — Intermediate+

   

Why Quantum-Systems:

• We Stand with Ukraine!
• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

Location: Ukraine (Remote / Office in Kyiv / Hybrid)
Employment: Full-time
Experience: 3+ years (exceptional postgraduate candidates with research achievements may be considered)

🏢 About the Company

group of companies specializing in the development and implementation of comprehensive IT solutions for the corporate and public sectors. Our projects are focused on long-term client partnerships and building complex, end-to-end solutions.

📋 What You'll Be Doing

• Pre-sales & sales support — gathering and analyzing preliminary business requirements, RFP analysis, BRD creation, participation in HLD design and CPD preparation
• Requirements elicitation — analyzing passive sources (existing documentation, regulatory frameworks, GDPR), proactive stakeholder engagement: interviews, facilitated sessions, business process research
• Requirements formalization — transforming business needs into clear, measurable requirements; classification (business, functional, non-functional, regulatory, integration); prioritization; change traceability
• Technical documentation & modeling — preparing HLD, SRS, TSD, SDD; describing business processes using BPMN, UML, DFD, ERD, C4, DMN, CMMN, EPC; creating diagrams in draw.io
• Development & testing support — clarifying business logic, participating in grooming/refinement sessions, analyzing incidents and change requests, ensuring implementation aligns with agreed requirements

✅ Must Have

• Strong communication skills — ability to clearly explain complex concepts, proactively initiate dialogue, facilitate discussions, and elicit hidden or unspoken requirements from stakeholders
• Understanding of business-to-technical requirements transformation — decomposing business requirements into functional specs, formulating technical and operational requirements, identifying "hidden" requirements from stakeholder conversations and documentation

✅ Should Have

• 3+ years of BA experience in relevant projects (enterprise IT, B2B, public sector) with a proven track record in requirements gathering, formalization, and system modeling from concept to implementation
• Knowledge of modeling notations — C4, DFD, EPC, BPMN, UML, ERD, DMN, CMMN and confident use of diagramming tools (draw.io)
• Project documentation experience — BRD, RFP, SRS, SDD, TSR, TSD — from concept and structure to final formalization and defense before review committees
• Domain understanding — DWH/DH/DL systems, current state of AI/ML and its practical applications

🟡 Could Have (Advantage)

• English or German at B1+ level — for working with international clients and documentation
• Experience with enterprise solutions — ERP, WMS, B2B portals
• Process automation experience — from individual operations to end-to-end cross-departmental workflows

🎯 What We Expect

• Delivering the function of business analysis, not just mechanically following procedures
• Proactive involvement in optimizing the BA process as a service
• A genuine drive for continuous professional growth
• Active engagement: listening, reasoning, facilitating
• Leveraging automation tools in your own work

🚫 What We Don't Expect

• Formal "box-ticking" or working just for the sake of it
• Passivity or indifference to project outcomes
• Inability to listen to others or work with feedback
• Unwillingness to analyze your own mistakes and learn from them

📝 Interview Preparation

We expect candidates to come prepared — having reviewed this description and ready with specific questions. In addition to your CV, please bring examples of your work (subject to NDA constraints).

If sharing real artifacts isn't possible, you may optionally prepare a sample case:
"McDonald's Ordering Process" — model the process with at least 3 entry points, ending with "Customer received the order." Describe roles, software, and devices involved. Format is up to you (text, diagrams, use cases) — please don't spend more than 2–3 hours on it.

🎁 What We Offer

• Long-term stability — full involvement in projects, full-time only
• Professional development — after 6–12 months: 100% funded training, internationally recognized BA certifications, conference participation (as attendee or speaker)
• Flexible work format — office (Kyiv, Pechersk), fully remote (anywhere with stable internet), or hybrid
• Engagement model — employment contract, sole proprietorship (FOP), or via Diia.City
• Compensation — $600 (Junior strong) to $1,999 (Middle strong / pre-Senior), based on actual qualification match

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)