Jobs at Djinni

We are looking for an experienced Head of User Support to lead and scale our customer support function for a growing entertainment platform focused on episodic series and digital content.

You will own support operations, manage the team, improve processes, introduce AI-powered automation, and work closely with Product and R&D to improve the customer experience.

Key Responsibilities

• Lead and manage the User Support team and processes.
• Own support KPIs, SLAs, quality, and operational performance.
• Oversee customer inquiries related to accounts, subscriptions, payments, and content access.
• Manage support through Zendesk, App Store, and Google Play.
• Establish escalation processes and work closely with Product and R&D teams.
• Analyze customer feedback and identify product issues and improvement opportunities.
• Implement AI automation, self-service, macros, and workflows.
• Maintain the internal Knowledge Base and Help Center.

Requirements

• 4+ years in Customer Support, Customer Success, or Support Operations.
• 2+ years in a leadership or management role.
• Experience managing or scaling a support function.
• English C1/C2, excellent written communication.
• Strong experience with Zendesk, Intercom, or similar tools.
• Experience with support KPIs, SLAs, automation, and escalation processes.
• Strong analytical, organizational, and leadership skills.
• Ability to work independently in a remote environment.

Nice to Have

• Experience in streaming, entertainment, mobile apps, SaaS, or gaming.
• Experience with subscription-based products.
• Knowledge of Apple App Store and Google Play ecosystems.
• Experience with AI-powered support automation.
• Experience with Braze, Mixpanel, or similar tools.

On behalf of our Client from Spain, Mobilunity is looking for Frontend Engineer.
 

You will join a product team building a modern SaaS platform for the restaurant industry, helping restaurants manage their bookings, customer relationships, and daily operations.

The role is focused on building scalable and maintainable frontend solutions using modern React and Next.js technologies. You’ll work closely with Product and Design teams and have ownership of features from implementation through production.
 

What we’re looking for:

We need a strong frontend engineer who is comfortable working with modern React architecture, TypeScript, and AI-assisted development tools.
 

The ideal candidate:

• has strong commercial experience with React and Next.js;
• understands modern frontend architecture and server-side rendering;
• writes clean, maintainable and strongly typed TypeScript;
• has experience with state management and modern CSS approaches;
• actively uses AI coding agents in their daily workflow;
• is able to review, validate and improve AI-generated code;
• cares about product quality, performance and user experience.
   

Requirements:

• 5+ years of professional frontend development experience.
• Strong experience with Next.js (App Router) and React 19.
• Experience with Server Components, Client Components and server-side rendering patterns.
• Strong knowledge of TypeScript 5.9+ and strict mode.
• Experience with advanced TypeScript concepts, including generics and discriminated unions.
• Hands-on experience with Zustand for global state management.
• Strong experience with Tailwind CSS 4, CSS variables, design tokens, themes and custom utilities.
• Experience with Jest for unit and component integration testing.
• Experience with Docker for development and deployment environments.
• Good understanding of Git workflows, pull requests and code reviews.
• Regular use of AI coding agents, particularly Claude Code.
• Ability to review and validate AI-generated code, tests and technical documentation.
• Strong analytical and problem-solving skills.
• Upper-intermediate to advanced English proficiency.
   

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups
   

Come on board, and let’s grow together!

We are looking for a Site Reliability Engineer (SRE)/ DevOps to join our team and help to maintain, scale, and improve the reliability of modern cloud-native platforms. This role is ideal for an engineer with solid production experience in Kubernetes and distributed systems who enjoys solving complex reliability, performance, and operational challenges.
 

Your primary focus will be ensuring platform stability, availability, and operational excellence across customer environments. You will work closely with a Tech Lead and cross-functional teams to improve system resilience, strengthen incident response processes, and continuously enhance infrastructure reliability, security, and performance.
 

A key part of this role is active participation in incident management, including on-call, investigation of P1/P2 incidents, root cause analysis, and implementation of long-term preventive measures.
 

Location: Ukraine, remote.
Engagement: full-time, long-term.

Responsibilities:
 

• Be responsible for platform stability and ad hoc implementations on the projects you are assigned to.
• Continuously evaluate infrastructure and propose improvements in: Security, Performance, Cost optimization, (with support from a Tech Lead).Participate in on-call for critical P1/P2 incidents
• Prepare runbooks and a knowledge base for L2 engineers
• Handle day-to-day operational and infrastructure tasks raised by customers

Experience & Qualification:
Cloud & Infrastructure:
 

• Strong hands-on experience with AWS (minimum 3 years).
• Solid production experience with Kubernetes (minimum 2+ years)
  • Experience with Amazon EKS (preferred) or other managed Kubernetes platforms
  • Creating and managing clusters
  • Performing cluster upgrades
  • Troubleshooting production workloads
• Infrastructure as Code using Terraform
• Strong Linux knowledge

Kubernetes & Container Ecosystem:
 

• Deep understanding of Kubernetes architecture (API Server, Scheduler, Controller Manager, etcd, CNI, CSI)
• Strong hands-on experience troubleshooting Kubernetes workloads (pods, nodes, networking, DNS, storage, scheduling)
• Proven ability to debug production issues (CrashLoopBackOff, OOMKilled, Pending pods, failing probes, resource pressure)
• Troubleshooting service-to-service communication issues (ClusterIP, NodePort, Ingress, LoadBalancer)
• Experience operating workloads on managed Kubernetes platforms (e.g., EKS)
• Experience managing and deploying workloads using Helm (chart development, templating, dependency management, values structuring)
• Hands-on experience with: HPA (Horizontal Pod Autoscaler), Karpenter, KEDA (would be a plus)
• Understanding of scaling strategies, limits, and cost implications
• Experience working with GitOps workflows
• Familiarity with ArgoCD — nice to have
• Understanding of deployment strategies (rolling, blue/green, canary)
• Experience operating stateful workloads inside Kubernetes
• Understanding of Persistent Volumes, StorageClasses, and CSI drivers
• Experience working with databases deployed in Kubernetes (PostgreSQL, MySQL, Redis, or other stateful services)

Databases & Data Layer:
 

• Experience managing AWS databases: RDS (MySQL, PostgreSQL, etc.), DynamoDB.
• Understanding of:
  • Backup and restore strategies
  • Scaling (read replicas, autoscaling, provisioned vs on-demand capacity)
  • Monitoring database health and performance
  • Solid knowledge of SQL queries, indexing, query optimization, and execution plans
  • Database configuration and tuning (connections, memory, storage engines, replication settings, parameter groups, etc.)
  • Experience managing databases running inside Kubernetes (stateful workloads)
• Understanding of networking and security between applications and databases

AWS Services & Networking:
 

• Managing applications on EC2, ECS, EKS, Serverless architecture (Lambda).
• Experience with S3, SNS, SQS.
• Networking & Edge: CloudFront distributions, ALB / NLB, AWS WAF.

Observability & Monitoring:
 

• Setting up and maintaining an observability stack:
  • Prometheus
  • Grafana
  • Alloy (or similar collectors)
  • Victoria metrics would be a plus
• Configuring alerting
• Working with CloudWatch metrics and logs
• Using SNS + Lambda for alert automation and routing
• Monitoring Kubernetes clusters and databases

CI/CD: GitHub Actions; GitLab CI is a plus; implementing security scanning (e.g., Trivy) in CI pipelines.

What we offer:
 

• Paid vacation — 16 days per year;
• Documented (16 days) and undocumented (5 days) sick leave;
• Leave for significant life events;
• Compensation for medical insurance (for our employees based in UA);
• Flexible working hours (start at 8.00-11.00 o’clock);
• Weekends according to the Ukrainian/Local calendar;
• Engaging projects with opportunities for career growth;
• Certifications, Udemy courses;
• Corporate events, team-building activities,
• Gifts and recognition from the company;
• A friendly, open, and supportive team culture without excessive bureaucracy.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

We are looking for a creative and detail-oriented Motion Designer with a strong Graphic Design background to join our team. In this role, you will create engaging visual content for digital marketing campaigns, social media, advertising, and brand initiatives while maintaining a consistent visual identity across all channels.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 1+ year of experience as a Motion Designer.
- 1+ year of experience in Graphic Design.
- Strong proficiency in Adobe After Effects.
- Advanced skills in Adobe Photoshop and Adobe Illustrator.
- Experience with video editing in Adobe Premiere Pro.
- Solid understanding of composition, typography, color theory, and visual storytelling.
- Ability to work with brand guidelines and maintain a consistent visual identity.
- Portfolio showcasing both motion design and graphic design projects.
- Strong time-management skills and ability to work in a fast-paced environment while meeting deadlines.

It will be a plus:
-Experience with Cinema 4D, Blender, or other 3D programs;
-Experience creating character animation;
-Experience with AI tools (Midjourney, ChatGPT, Runway, etc.);
-Basic knowledge of UX/UI and Figma.

HOW YOU WILL MAKE AN IMPACT:

- Create motion creatives for digital campaigns, social media, and advertising platforms.
- Develop animated banners, promotional videos, and video ads.
- Animate existing brand assets and create new motion design concepts.
- Design static creatives for marketing campaigns and promotional activities.
- Produce visual materials for events, presentations, and special projects.
- Work with typography, composition, and brand guidelines to ensure visual consistency.
- Adapt creative materials for various formats, platforms, and advertising channels.
- Collaborate closely with Marketing, SMM, and PR teams.
- Participate in brainstorming sessions and contribute creative concepts and visual ideas.
- Editing Reels and short YouTube videos.

HOW WE WILL KEEP YOU SMILING:

-Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

-Unlimited vacation days and paid sick leave—because your rest matters.

-A competitive compensation that truly reflects your skills and expertise.

-Employee referral bonus and gifts to celebrate your special occasions.

50% financial support for learning expenses to supercharge your professional growth!

-A positive atmosphere where you always feel respected and truly belong.

-Inspirational team-building activities that turn colleagues into best friends.

-Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

-Co-working space reimbursement to save your nerves from always working from home :)

Brief introduction
You will build production RAG and LLM systems that read real documents and run inside enterprise ERP and finance stacks.

This is a solo, end-to-end role. You join client calls, design the architecture, then build the important parts yourself. Python, Django, PostgreSQL, Angular. Ukraine/EU hours.

About us

Deploy Staff automates the manual work large enterprises run on: finance, operations, customer service, reporting. We build complex systems for clients in the US and UAE (currently primarily UAE), centered on production RAG and LLM workflows that read real documents and integrate with real ERP and finance systems.

Despite the name, we don't place engineers into other people's teams. We are not an outstaff company. We own the solutions we build end to end, and so will you.

The role

Solo and end to end. You are the engineer on your projects: there is no development team, and the technical work is yours from discovery through production support.

You sit in on client calls with the project manager, understand the business problem, design the architecture, then open the codebase and build it yourself. The PM runs the relationship and the commercial side. You own the system.

Solo does not mean isolated. You have direct access to the people making decisions, and we talk architecture through with you before you commit to it. After that the code is yours to write and merge. Part of the job is judgement about which calls are yours and which should come back to us, and we would rather be asked than surprised.

If you have spent recent years distributing work and reviewing it, this will feel like a step backwards. If you have spent them wishing there were fewer people between you and the problem, it will not.

What we expect

Our core stack is Python, Django, Angular and RAG/LLM-based workflows. That is what we need you to already be good at.

Core

• Production LLM work: RAG (retrieval design, chunking, evaluation), document processing, structured extraction or agentic workflows. Shipped and operated by you, through the parts that only show up after real users arrive
• Strong Python with Django or DRF, and PostgreSQL data models you can design and debug in production
• Angular and TypeScript. You own the frontend of what you build, so you need to be able to ship a feature through it without waiting for anyone
• Advanced English (C1). You will question senior stakeholders directly and explain a decision a second way when the first one does not land

Also part of the work

You will hit all of this. We do not expect equal depth in every line, and we do expect you to pick up what you are missing.

• Celery, Redis, queues and asynchronous processing
• Enterprise integration: ERP, finance, CRM systems and their APIs
• Cloud infrastructure, deployment, observability and security. AWS, GCP, Kubernetes, Docker
• Reading an existing system before changing it, and keeping what already works

What matters more than the CV

What you personally built, what you personally decided, and what happened when it broke. If your strongest examples are systems your team implemented while you supervised, this is not the right fit.

How we work

Remote, Ukraine/EU hours. 
Small team, direct access to decision makers, real operational problems. You get problems to solve rather than specs to implement.

Interview

1. Introductory interview.

2. Technical interview with us.

3. Test task.

4. Offer.
Interviews are recorded and shared only within the hiring team, so decisions are made on what you actually said rather than someone's notes.

Project Description:

Our client is a leading global Financial market data provider who runs a change program aiming to migrate a set of legacy data connectors to a new strategic platform. The main driver is to deliver high-quality software that connects Financial Markets across the globe in a real-time, high frequency, and low-latency data management chain. The projects are technically challenging in an environment that is very engaging. Projects will utilize a multitude of different languages and skillsets with a focus on C++ and scripting languages.

We are looking for a C++ software engineer/developer with experience in implementation of backend systems and services running under Linux, Cloud, ideally, with capabilities to deliver projects independently and coordinate work with BA, QA, Operational, and cross-functional application teams.

Responsibilities:

• Develop high-quality software, design, and functional documentation
• Provide estimates for specific software feature implementation
• Identify, prioritize, and execute tasks in the software development life cycle
• Build unit tests for your code
• Automate tasks through appropriate tools and scripting
• Perform validation and verification testing
• Collaborate with internal teams and vendors to fix and improve products
• Ensure software is up-to-date with the latest technologies and standards

Mandatory Skills Description:

• Strong hands-on C++ experience (minimum 8 years) on Linux.
• Experience developing under Linux (important)
• Ability to collaborate in a team-focused environment
• Excellent analytical skills and a real passion for solving problems
• Experience with Docker, AWS
• Knowledge of git concepts, CI/CD, release strategy, branching strategy, and development / release pipelines.

Nice-to-Have Skills Description:

• Experience working with Market Data and Trading
• Experience with high-performance, low-latency systems

We’re not looking for someone to “just send campaigns.” We’re looking for a Retention Manager who truly understands how an online casino works from the inside — from bonus mechanics to player psychology and bottom-line impact.

If you speak the language of numbers, know how to move KPIs, and have real experience managing player lifecycles in Tier 1–2 markets — let’s talk.

Your responsibilities will include:
 

• Plan, launch, and optimize personalized retention campaigns across the full player lifecycle: welcome, reactivation, churn-prevention, VIP retention;
• Build smart player segmentation models based on behavior (FTD patterns, frequency, average bet, risk levels, etc.);
• Partner with analysts to dive into key metrics: LTV, ARPU, FTD-to-deposit ratio, retention rates, churn, GGR;
• Develop and refine bonus strategy — including FS, cashback, deposit/non-deposit promos, VIP levels — in line with geo/license limits;
• Run multichannel campaigns (email, push, in-app, more) with A/B testing and content variants;
• Work closely with VIP, Product, and Support teams to hit retention and PnL goals;
• Monitor the effectiveness of promo tools (jackpots, quests, tournaments), and push new mechanics with the Product team;
• Adapt retention strategy for Tier 1 and Tier 2 markets based on actual performance, not assumptions.

What we expect from you:

• 3+ years in retention or CRM inside an online casino team;
• Deep understanding of casino business model, bonus mechanics, and key verticals (slots, live, crash, tables);
• Data-savvy: confident in Excel/Google Sheets, Looker, Power BI, Tableau, or similar tools;
• You can forecast based on behavioral data and past campaign performance;
• Hands-on experience with ESP/CRM platforms like Optimove, Smartico, Braze, Salesforce, Customer.io, etc;
• Strong track record with reactivation flows and tiered retention strategies.

What We Offer:

• Work from anywhere: full remote flexibility or the option to work from our office;
• Flexible working hours so you can stay productive while maintaining work-life balance;
• Growth opportunities: as we scale, you’ll have space to develop your career and grow into a strategic leadership role;

If this sounds like you — we’d love to see your CV!
We value initiative, support bold ideas, and believe in working as a team.

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

Requirements:
— Experience in IT( MUST HAVE), preferably in outsourcing.
— Experience with marketing for international markets, preferably US / EU.
— Experience with LinkedIn and creating content for a B2B audience.
— Ability to research target markets, industries, companies and potential customers.
— Experience with running marketing campaigns and checking their results.
— Ability to create different types of content: LinkedIn posts, articles, case studies, landing pages, presentations, one-pagers and sales materials.
— Experience working with website content.
— Experience with email marketing / newsletter campaigns is a plus, or willingness to learn quickly
— Ability to work closely with Sales / Business Development and understand what marketing support they need.
— Strong research and information-gathering skills
— Proactive and independent approach — able to see what needs to be done and take it forward without constant supervision
— Upper-Intermediate level of English

Role Responsibilities:

— Plan and run marketing activities based on company and sales goals.
— Work with the Sales team on lead generation and finding new business opportunities.
— Research target markets, industries, companies and potential customers.
— Create and manage content for LinkedIn and other relevant channels.
— Prepare case studies, success stories, presentations, one-pagers and other materials for Sales.
— Support LinkedIn and outbound campaigns with content, research and ideas.
— Manage and update website content and landing pages.
— Test new channels, content formats and marketing ideas.

Hiring Stages: HR Interview, Technical Interview

About SPG

SPG is a luxury innovation studio operating within a wider international technology group of 70+ people, spanning drones, robotics, AI platforms, and premium digital products. SPG works at the intersection of technology and high-end brand storytelling, delivering projects for cultural institutions, luxury consumer brands, and premium real estate and lifestyle clients across the region.

About the Role

We are looking for a Social Media and Marketing Manager to lead and expand our presence in Saudi Arabia. You will own content creation and social media strategy across our channels, turn our projects and partnerships into clear, credible stories for technical, government, and luxury-brand audiences, and manage our conference and exhibition presence in the region, from planning through post-event content.

Responsibilities

• Develop and execute a Saudi-focused content and social media strategy
• Create and manage content across LinkedIn, Instagram, X and other relevant channels
• Translate complex projects and partnership agreements into compelling, brand-aligned stories
• Plan and support event and exhibition presence, including pre- and post-event content
• Collaborate closely with our 2 in-house designers and the wider international team

Requirements

• Proven experience in social media and content management (marketing manager level)
• Strong writing and storytelling skills in English
• Comfortable working with technical and luxury-brand content alike
• Ability to work independently in a remote, international team environment

• Experience with content planning tools, basic analytics, and campaign management

   

Details

• Employment type: Contract-based
• Location: Fully remote, reasonable overlap with working hours expected
• Compensation: Determined case by case based on fit and experience

Raiffeisen Bank is the largest Ukrainian bank with foreign capital. For more than 30 years, we have been creating and building the banking system of our country.

Raiffeisen employs more than 5,000 employees, including one of the largest product IT teams, which includes 900+ specialists. Every day, we work side by side so that more than 2.5 million of our clients can receive quality service, use the bank's products and services, and develop their business, because we are #TogetherWithUkraine.

Your future responsibilities:

• Jira Core Configuration (Workflows, Schemes, Screens, Custom Fields)
• Process Automation using Jira Automation and ScriptRunner (Groovy)
• Integrating Jira with External Systems via REST API and Webhooks
• Evaluating, Administering, and Configuring Atlassian Marketplace Apps (ScriptRunner, Structure, Xray, eazyBI)
• Translating Business Requirements into Tailored Jira Solutions
• Providing L2/L3 Technical Support and Issue Troubleshooting
• Managing User Access, Groups, and Security/RBAC Schemes

Your skills and experience:

• 2–3+ years of hands-on experience in Jira administration (Data Center and/or Cloud)
• Strong knowledge of Jira core configuration and advanced JQL
• Practical experience writing Groovy scripts with ScriptRunner (listeners, behaviours, post-functions)
• Hands-on experience with native Jira Automation rules
• Practical experience with Jira REST API and webhooks
• Administration experience with key Marketplace apps (ScriptRunner, Structure, Xray, eazyBI)
• Proven L2/L3 troubleshooting skills and technical issue resolution
• Understanding of user management, RBAC, and access control models
• Strong communication skills and experience supporting end-users
• Software development background (Java, Groovy, Python, or JavaScript) is a strong plus

We offer what matters most to you:

• Competitive salary: we guarantee a stable income and annual bonuses for your personal contribution. Additionally, we have a referral reward program for attracting new colleagues to Raiffeisen Bank
• Social package: official employment, 28 days of paid leave, additional "maternity leave" for fathers, and financial assistance for parents upon the birth of children
• Comfortable working conditions: the possibility of a hybrid work format, offices equipped with shelters and generators, provision with modern equipment
• Wellbeing program: all employees have access to medical insurance from the first working day; consultations with a psychologist, nutritionist or lawyer; discount program for sports and shopping; family days for children and adults; massage in the office
• Learning and development: access to over 130 online educational resources; corporate training programs, online library, mentoring program
• A great team: our colleagues are a community where curiosity, talent and innovation are welcomed. We support each other, learn together and grow. You can find like-minded people in over 15 professional communities, reading or sports clubs
• Career opportunities: we encourage advancement within the bank between functions
• Innovation and technology. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go (infra, security), Swift (IOS), Kotlin (Andorid)Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, we develop expertise in AI and actively integrate it into processes
• Support program for defenders: we preserve jobs and pay the average salary to mobilized people. We have a support program for veterans, and the Bank's veteran community is developing. We are working to raise awareness among managers and teams on the issues of veterans' return to civilian life. Raiffeisen Bank is recognized as one of the best employers for veterans (Forbes)

Why Raiffeisen Bank?

• Our main value is people, and we support and recognize them, educate them and involve them in changes. Join Raif’s team because for us YOU matter!
• One of the largest lenders to the economy and agricultural business among private banks
• Recognized as the best employer by EY, Forbes, Randstad, Franklin Covey, and Delo.UA
• The largest humanitarian aid donor among banks (Ukrainian Red Cross, UNITED24, Superhumans, СМІЛИВІ)
• One of the largest IT product teams among the country’s banks. • One of the largest taxpayers in Ukraine; 6.6 billion UAH were paid in taxes in 2023.

Opportunities for Everyone:

• Raif is guided by principles that focus on people and their development, with 5,500 employees and more than 2.7 million customers at the center of attention
• We support the principles of diversity, equality and inclusiveness
• We are open to hiring veterans and people with disabilities and are ready to adapt the work environment to your special needs
• We cooperate with students and older people, creating conditions for growth at any career stage

You matter at Raif!

Want to learn more? Follow us on social media:

Facebook, Instagram, LinkedIn

__________________________________________________________________________________________

Райффайзен Банк — найбільший український банк з іноземним капіталом. Більше 30 років ми створюємо та вибудовуємо банківську систему нашої держави. 

У Райфі працює понад 5 тисяч співробітників, серед них одна із найбільших продуктових ІТ-команд, що налічує 900+ фахівців. Щодня пліч-о-пліч ми працюємо, щоб більш ніж 2,5 мільйона наших клієнтів могли отримати якісне обслуговування, користуватися продуктами і сервісами банку, розвивати бізнес, адже ми #Разом_з_Україною.  

Твої майбутні обов’язки: 

• Налаштування Jira Core (робочі процеси/Workflows, схеми, екрани, користувацькі поля)
• Автоматизація процесів за допомогою Jira Automation та ScriptRunner (Groovy)
• Інтеграція Jira з зовнішніми системами через REST API та Webhooks
• Оцінка, адміністрування та налаштування плагінів Atlassian Marketplace (ScriptRunner, Structure, Xray, eazyBI)
• Трансляція бізнес-вимог у готові рішення в Jira
• Надання технічної підтримки L2/L3 та усунення несправностей (troubleshooting)
• Управління доступом користувачів, групами та схемами безпеки/рольової моделі (RBAC)

Твій досвід та навички:

• 2-3+ роки практичного досвіду адміністрування Jira (Data Center та/або Cloud)
• Глибокі знання базової конфігурації Jira (Jira core) та розширеного JQL
• Практичний досвід написання скриптів на Groovy за допомогою ScriptRunner (listeners, behaviours, post-functions)
• Практичний досвід роботи з вбудованими правилами Jira Automation
• Практичний досвід роботи з Jira REST API та вебхуками (webhooks)
• Досвід адміністрування ключових плагінів Marketplace (ScriptRunner, Structure, Xray, eazyBI)
• Підтверджені навички усунення несправностей (troubleshooting) на рівнях L2/L3 та вирішення технічних проблем
• Розуміння моделей управління користувачами, рольового доступу (RBAC) та розмежування прав
• Сильні комунікативні навички та досвід підтримки кінцевих користувачів
• Досвід у розробці програмного забезпечення (Java, Groovy, Python або JavaScript) буде вагомим плюсом

Пропонуємо те, що має значення саме для тебе: 

• Конкурентна заробітна плата: гарантуємо стабільний дохід та річні бонуси за твій особистий внесок. Додатково, у нас діє реферальна програма винагороди за залучення нових колег до Райффайзен Банку 
• Соціальний пакет: офіційне працевлаштування, 28 днів оплачуваної відпустки, додатковий «декрет» для татусів, та матеріальна допомога для батьків при народженні дітей  
• Комфортні умови праці: можливість гібридного формату роботи, офіси забезпеченні укриттями та генераторами, забезпечення сучасною технікою
• Wellbeing програма: для всіх співробітників доступні медичне страхування з першого робочого дня; консультації психолога, нутриціолога чи юриста; дисконт програми на спорт та покупки; family days для дітей та дорослих; масаж в офісі 
• Навчання та розвиток: доступ до понад 130 навчальних онлайн-ресурсів; корпоративні навчальні програми, онлайн бібліотека, програма менторства
• Крута команда: наші колеги – це спільнота, де вітаються допитливість, талант та інновації. Ми підтримуємо один одного, вчимося разом та зростаємо. Ти можеш знайти однодумців у понад 15-ти професійних ком’юніті, читацькому чи спортивному клубах 
• Кар'єрні можливості: ми заохочуємо просування всередині банку між функціями
• Інновації та технології. Infrastructure: AWS, Kubernetes, Docker, GitHub, GitHub actions, ArgoCD, Prometheus, Victoria, Vault, OpenTelemetry, ElasticSearch, Crossplain, Grafana. Languages: Java (main), Python (data), Go(infra,security), Swift (IOS), Kotlin (Andorid) Datastores: Sql-Oracle, PgSql, MsSql, Sybase. Data management: Kafka, AirFlow, Spark, Flink, розвиваємо експертизу в AI та активно інтегруємо в процеси
• Програма підтримки захисників і захисниць: ми зберігаємо робочі місця та виплачуємо середню заробітну плату мобілізованим. Для ветеранів та ветеранок у нас діє програма підтримки, розвивається ветеранська спільнота Банку. Ми працюємо над підвищенням обізнаності керівників та команд з питань повернення ветеранів до цивільного життя. Райффайзен Банк відзначений як один з найкращих роботодавців для ветеранів (Forbes)

Чому Райффайзен Банк? 

Наша головна цінність — люди і ми даємо їм підтримку і визнання, навчаємо, залучаємо до змін. Приєднуйся до команди Райфу, адже для нас ТИ маєш значення! 

• Один із найбільших кредиторів економіки та аграрного бізнесу серед приватних банків 
• Визнаний найкращим працедавцем за версіями EY, Forbes, Randstad, Franklin Covey, Delo.UA 
• Найбільший донор гуманітарної допомоги серед банків (Червоний Хрест України, UNITED24, Superhumans, СМІЛИВІ) 
• Одна з найбільших ІТ-продуктових команд серед банків країни 
• Один із найбільших платників податків в Україні, за 2023 рік було сплачено 6,6 млрд гривень

Можливості для всіх: 

• Райф керується принципами, що фокусуються на людині та її розвитку, у центрі уваги 5 500 співробітників та понад 2,7 мільйони клієнтів  
• Підтримуємо принципи різноманіття, рівності та інклюзивності
• Ми відкриті до найму ветеранів і людей з інвалідністю та готові адаптувати робоче середовище під ваші особливі потреби
• Співпрацюємо зі студентами та людьми старшого віку, створюючи умови для зростання на будь-якому етапі кар’єри

В Райфі ти маєш значення! 

Бажаєш дізнатися більше? — Підписуйся на нас у соц.мережах: Facebook, Instagram, LinkedIn 

AVELaunch Books is a team that creates non-fiction books end-to-end for entrepreneurs, coaches, consultants, and thought leaders. We help experts turn their knowledge and experience into a structured, meaningful book - a tool for influence, trust, and business growth. We work deeply with each client: preserving their unique voice, building a strong narrative, and delivering a product that establishes authority in their field.

We're a young team with evolving processes. We need people who are comfortable with uncertainty, take ownership of their work, and help build systems - not just follow them.

About the Role:

We're looking for a Project Coordinator to make our book project delivery more predictable, structured, and transparent. You'll manage book projects end-to-end: planning, deadline tracking, team and client coordination, risk management, and keeping documentation in order. This is a great fit if you want to grow into a full PM role in a creative and meaningful niche.

     Responsibilities:

• Plan project stages, deadlines, milestones, and owners.
• Assign and clarify tasks for writers, editors, and designers; track execution.
• Collect status updates; identify blockers, delays, and resource overloads.
• Communicate with clients / authors: prep for meetings, log decisions, write concise summaries.
• Maintain project tools: ClickUp, Notion, Google Sheets - tasks, checklists, trackers.
• Prepare regular project updates for the COO.
• Identify risks early; escalate with proposed solutions.
• Track payment-linked project stages and sync with stakeholders.
• Spot process gaps and suggest simple improvements.

     Requirements:

• 0.5+ years as Junior PM / Project Coordinator / PM Assistant / Operations Coordinator.
• Experience managing several projects or task streams simultaneously.
• Hands-on work with a team: task assignment, deadline control, status collection.
• Strong understanding of PMBOK, Lean, Scrum.
• Understanding of the project lifecycle: start, planning, execution, control, close.
• Ability to maintain trackers, notes, checklists, and project documentation.
• Familiarity with risks, blockers, stakeholders, and project communication.
• Ukrainian - fluent. English - B2.

     Soft Skills:

• Systematic thinking and attention to detail.
• Strong sense of ownership and proactivity.
• Clear, timely communication.
• Flexibility and comfort with ambiguity.
• Ability to hold context across multiple projects.

• Escalate problems with solutions, not just flags.

   

  Nice to Have:

• Experience in publishing, content, marketing, or educational projects.
• Experience working with authors, coaches, or consultants.
• Hands-on experience applying PMBOK, Lean, and Scrum concepts.
• Experience with Risk Registers, delivery metrics, or simple dashboards.
• Use of AI tools (Claude, ChatGPT, Gemini) for notes or summaries.

• Basic facilitation or negotiation skills.

   

  Tools:

• Google Workspace (Docs, Sheets, Drive, Calendar), Zoom / Google Meet.
• ClickUp / Trello / Asana / Notion or similar PM tool.
• Claude Cowork.

• Nice to have: Miro / Mural, tl;dv, AI tools.

   

  Conditions:

• Fully remote, full-time, Mon–Fri, flexible hours.
• 3-month probation period.
• Fixed salary + KPI-based bonuses.
• 21 calendar days of vacation + 1 day for your birthday.

• Sick leave covered.

   

  Hiring Process:

• Pre-screen call.
• Test assignment.
• Final interview.
• Offer, onboarding, and start.

If you want to be part of a team that creates products shaping perception and strengthening clients’ expert positioning, we’d love to hear from you.

We are looking for an AI-first developer who already uses AI coding tools every day to ship production work, not experiments.
 

About the project

The client is a US non-profit that runs independent industry self-regulation and dispute resolution programs. Their platforms carry case intake and review, arbitration workflows, published decisions and a public archive, plus certification programs that businesses apply to. It is a small internal IT team, so what you build gets used straight away.

They are moving away from traditional development. Most delivery now happens on a low-code platform and through AI-assisted builds. The environment runs on AWS, with SQL Server behind the business systems, a CMS for the public site, and integrations between marketing, finance and identity tools. A legacy .NET estate is still in service and needs care.

Your work will be a mix of new internal tools that remove manual work, integrations between business systems, and keeping the existing applications healthy. Less writing code from scratch, more connecting what is already there.
 

Requirements

• 4+ years building and shipping software in a business environment
• Daily hands-on use of AI coding tools to deliver production work
• Strong SQL: queries, stored procedures, schema changes, basic performance work
• Real REST API integration experience: vendor docs, authentication, mapping data between systems
• Able to own a task end to end with light supervision
• English B2 or better, comfortable on calls and writing clear written updates
• At least 4 hours of daily overlap with 9:00am-5:00pm US Eastern time
   

Strong technical requirements

• AI coding tools: Claude, Cursor
• SQL Server and T-SQL
• REST API integrations
• AWS
• Git and GitHub
• Python
• Enough .NET / C# to read and safely change existing code
• CMS administration and customization
   

Nice to have

• A low-code or BPM platform: Decisions, Power Platform, Mendix, OutSystems, n8n, Make
• Kentico CMS
• HubSpot API
• Sage Intacct
• Auth0
• Google Analytics
• Experience working with US clients
   

Responsibilities

• Take a business requirement and choose the fastest safe way to deliver it
• Build internal tools that remove manual work
• Write SQL and build API integrations between business systems
• Make fixes and improvements in the CMS
• Turn a style guide and a set of requirements into working wireframes
• Document what you build so someone else can pick it up
• Work through tickets and keep status visible
   

What we expect

• Orchestrator mindset. Less coder, more connector
• You ship in days, not months
• You ask what the business problem is before you write code
• You can tell when AI output is wrong and you fix it instead of shipping it
• You own the result, not just the task
   

Work conditions

• Fully remote
• B2B contract
• At least 4 hours of daily overlap with US Eastern time
   

If you are a developer who has already made AI part of how you work, we would like to talk to you.

Bitmedia Labs is an international product company founded in 2014. Today, we’re a team of 150+ specialists working globally, building products used by millions worldwide.

Our work spans two core areas:

• Game Development — browser-first games for global audiences, centered on reward-driven progression and long-term engagement.

• Digital Advertising — high-performance advertising and affiliate platforms across Web2 and Web3 markets.

We are looking for a Product (UX/UI) Design Lead to lead Product Design for our gaming project while remaining actively involved in hands-on design work. You will be responsible for the overall Product Design direction, quality, processes, and development of the Product Design Team, ensuring a consistent and high-quality experience across the product.

Responsibilities:

• Remain actively involved in hands-on Product UX/UI Design while leading the team;
• Own the holistic Product Design experience and ensure consistency across features, flows, devices, platforms, and areas owned by different designers;
• Define and maintain the Product Design vision, strategy, direction, and overall quality bar;
• Maintain and evolve Product Design principles, patterns, guidelines, and the Design System;
• Use User Research, User Feedback, Product data, market context, and competitor analysis to identify and prioritize UX problems and improvement opportunities;
• Maintain clear, efficient, and scalable Product Design processes and continuously improve how the team works;
• Ensure effective planning and delivery, with clear priorities, ownership, realistic workload, and timely resolution of blockers and dependencies;
• Ensure effective collaboration between Design, Product, Development, and other stakeholders, and maintain Design quality through implementation;
• Maintain the right team structure, capacity, and skill balance, and participate in hiring and onboarding when needed;
• Manage designer performance through regular 1:1s, feedback, skills evaluation, and clear expectations;
• Coach and develop designers through mentoring, Individual Development Plans, career development, and learning opportunities;
• Build autonomy, ownership, accountability, and independent decision-making across the team;
• Communicate clear direction and purpose, motivate the team, and recognize individual and team achievements;
• Maintain a healthy, inclusive, collaborative, and high-performing team culture.
   

Requirements:

• 5+ years of Product UX/UI Design experience in B2C product companies;
• 2+ years of people management experience, leading a Product Design team of 2+ people;
• Strong portfolio demonstrating complex B2C digital products and end-to-end Product Design work;
• Strong Product Thinking and ability to connect User needs, business goals, Product data, and Design decisions;
• Strong UX skills, including complex User Flows, Information Architecture, interaction patterns, prototyping, and usability;
• Strong UI and Visual Design craft with excellent attention to consistency, hierarchy, usability, and detail;
• Experience conducting or working with User Research, usability testing, User Feedback, and Product analytics;
• Strong understanding of Design Systems and experience maintaining scalable Design patterns and components;
• Experience designing desktop and mobile websites, as well as mobile applications, with a strong understanding of responsive and adaptive design patterns;
• Advanced Figma skills, including Variables, Auto Layout, Components, Libraries, and scalable file organization, with the ability to establish and maintain Figma standards across the team;
• Experience establishing and improving Product Design processes and ways of working;
• Strong people management skills, including 1:1s, feedback, performance management, coaching, development, delegation, and team motivation;
• Ability to build autonomous teams and enable designers to independently own decisions and outcomes;
• Strong planning, prioritization, problem-solving, and decision-making skills;
• Strong cross-functional collaboration and stakeholder management skills;
• English B2+ with confident spoken communication skills.
   

Nice to Have:

• Genuine interest in gaming and personal experience as an active or patient gamer, with a good understanding of game mechanics and player experiences;
• Interest in Web3 gaming, virtual economies, and related products;
• Previous Product Design experience in the gaming industry;
• Experience working with pixel art, pixel-inspired UI, or pixel-based visual styles;
• Experience working with complex, engagement-driven or economy-driven B2C products;
• Experience using AI tools and vibe coding for rapid prototyping, concept validation, and Design exploration;
• Basic understanding of front-end development;
• Product Design, UX/UI Design, Graphic Design, or related education.

Hiring process:

• Intro call with a Recruiter — Interview with the Hiring team — Test task — Сollection of recommendations — Offer.
 

Why join Bitmedia Labs?

We care about what we build — and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:

• Professional growth through products operating at global scale;

• The opportunity to experiment, bring ideas to life, and influence product decisions;

• Collaboration with strong, experienced teammates who value quality and teamwork.

We also support you with:

• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;

• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;

• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;

• Support for your growth: courses, workshops, and conferences.
 

Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine — delivering over $500,000 in aid to date. Here your work also drives social impact, and you can also join our volunteer initiatives.

If this resonates with you — send your CV and join us.

Let’s foster the world together!