IT Support Specialist

We are looking for a proactive and motivated IT Support Specialist, who will work in a fast-paced environment of a growing DefTech company. This role keeps people working, systems documented, and IT operations efficient by covering the essential first-line tasks that allow the rest of the IT team to focus on scalability, automation, and infrastructure stability. 

Main requirements: 

- Experience working with Windows 11 and macOS (installation, configuration, and basic troubleshooting). 

- Understanding of Active Directory principles: user account creation/deactivation, security groups, access policies. 

- Basic knowledge of Microsoft 365 / Azure AD. 

- Experience with VPN clients. 

- Knowledge of configuring and maintaining network printers, drivers, and print queues. 

- Ability to install and maintain user hardware (laptops, monitors, docking stations, peripherals). 

- Basic diagnostic skills for hardware and software issues. 

- Understanding of asset management processes: inventory, asset tracking, database maintenance. 

- Basic understanding of networking technologies (TCP/IP, DNS, DHCP, VLAN). 

 - Strong customer service and communication skills; ability to explain technical issues in simple terms. 

- Attention to detail, responsibility, and reliability. 

- English level: Intermediate or higher — ability to communicate with users and read technical documentation. 

Nice to have: 

- Understanding of onboarding/offboarding processes for employees. 

- Experience with Intune / MDM or similar device management systems is a plus. 

We offer: 

- Official employment in accordance with Ukrainian labor law. 

- 24 working days of paid vacation annually. 

- Paid sick leaves. 

- English language classes. 

- Compensation for educational and training programs. 

- Team buildings and corporate events in a friendly and collaborative environment.