Jobs

We are looking for a CRM Retention Manager who will help transform CRM into a systematic growth driver for the product.

In this role, you will be responsible not just for communications, but for user retention, LTV growth, and building lifecycle mechanics that directly impact business performance.
 

This is a role for someone who thinks in hypotheses, experiments, segmentation, and metrics, not just campaign launches.

You will have a direct impact on the product, test new retention approaches, and scale CRM as one of the key growth channels.

 

Your responsibilities

• Build and develop the CRM retention strategy across all stages of the user lifecycle.

• Launch, optimize, and scale CRM campaigns across email / push / SMS / in-app channels.

• Build automated lifecycle journeys including:
onboarding, activation, engagement, retention, churn prevention, and winback flows.

• Segment audiences based on behavioral, product, and transactional data.

• Personalize communications to improve conversion, retention, and user engagement.

• Analyze CRM performance and work with key metrics including:
Retention (D1 / D7 / D30), Churn Rate, LTV, ARPU, Conversion Rate, Reactivation Rate.

• Run A/B tests, analyze results, and scale winning initiatives.

• Identify churn drivers and launch retention hypotheses to reduce churn and bring users back.

• Collaborate closely with product, marketing, and analytics teams to improve the user journey.

• Build CRM as a strategic growth function rather than just a communication channel.

 

What we’re looking for

• 1–3 years of experience in CRM / Retention / Lifecycle Marketing.

• Hands-on experience with email / push / SMS / in-app communication channels.

• Strong understanding of lifecycle marketing, user journey, and retention mechanics.

• Data-driven mindset and ability to make decisions based on metrics.

• Experience running A/B tests and optimizing CRM campaigns.

• Ability to work with analytics, segmentation, and performance metrics.

• Understanding of key product metrics:
Retention, Churn, LTV, ARPU, Conversion, Engagement.

• Proactive, independent, and motivated to build CRM into a strong business function.

Nice to have

• Experience with CRM / ESP platforms such as Braze, OneSignal, Customer.io, Iterable, Klaviyo, or similar.

• Understanding of email deliverability and messaging performance.

• Experience in mobile apps / subscription products / iGaming / performance-driven products.

• Basic understanding of SQL / analytics / product thinking.

• Experience with personalization and automated lifecycle journeys.

 

What you’ll get

• Real impact on key business metrics, not just campaign execution.

• Freedom to test hypotheses, experiment, and launch your own initiatives.

• Opportunity to work with a live product, active users, and large-scale data.

• A team where CRM is treated as a strategic growth function.

• Growth opportunities toward CRM Lead / Lifecycle Lead / Retention Owner roles.

 

What to expect working with us

Real product impact

Minimal bureaucracy, fast decision-making, and direct influence on retention and growth.

Space for experimentation

Bring ideas, test new approaches, and own initiatives from concept to execution.

Professional development

Support for learning, courses, conferences, and growth in product and CRM expertise.

Strong team

A supportive environment where initiative, ownership, and results are valued.

Competitive compensation & benefits

Market-level salary with performance-based upside.

Flexible work format

Office / hybrid / remote depending on the collaboration model.

Work-life balance

Paid vacation, flexible schedule, and a healthy balance between work and personal life.

We're looking for a Recruiter who's ready to take full ownership of hiring and build the recruitment function from the ground up.
You'11 be the first and only recruiter in the company, working directly with founders and team leads to shape how we attract, evaluate, and hire talent. This role is perfect for someone who enjoys autonomy, moves fast, and wants to have a real impact on team growth.

Responsibilities:

• Own the full-cycle recruitment process from intake to offer and onboarding
• Partner with hiring managers to understand roles, priorities, and ideal candidate profiles
• Source and hire non-technical talent, with a strong focus on Business Development and Marketing roles
• Build and manage candidate pipelines using different sourcing channels
• Improve and structure hiring processes, making them efficient and scalable
• Ensure a smooth and positive candidate experience at every stage
• Track hiring progress and keep stakeholders aligned

Required skills:

• At least 1,5+ years of hands-on recruitment experience
• Proven experience hiring non-technical roles, especially in Business Development and Marketing
• Confidence in running hiring processes independently
• Strong sourcing and communication skills
• English level B1 or higher
• Ability to prioritize, stay organized, and work in a fast-paced environment
   

Nice to have:

• Experience working in startups or small teams
• Experience building or improving recruitment processes from scratch
• Understanding of the FinTech, crypto, or digital product space

We offer:

• Full ownership of the recruitment function with real impact on company growth
• Close collaboration with decision-makers and fast feedback loops
• Remote-first setup with flexibility and trust
• Opportunity to grow into a Lead/Head of Recruitment role as the team scales

• A straightforward, no-bureaucracy culture focused on results

   

If you like taking ownership and seeing your work go live fast, you’ll feel at home here!

Project Description:

One of the world's largest providers of products and services to the energy industry requires the development, support, and integration of software systems in the Oil & Gas domain. These systems include capabilities such as data acquisition from hardware and software components, machine control, cloud connectivity, process automation, and user interaction. You will be part of a cross-functional team. The project is stable, long-term, and continually adopts new technologies. The project follows the SCRUM methodology.

Responsibilities:

Design, develop, and maintain backend services and RESTful APIs using Python and Flask
• Implement messaging solutions with RabbitMQ and MQTT
• Work with MongoDB and Redis for efficient data storage and caching
• Develop robust and scalable features using multithreading
• Write clean, maintainable, and well-documented code with proper version control using Git
• Containerize applications and manage development environments using Docker
• Ensure code quality through unit testing (e.g., pytest) and participate in code reviews
• Collaborate with team members using Azure DevOps and other Azure services
• Monitor and troubleshoot system performance, contributing to continuous improvement efforts

Mandatory Skills Description:

• Python 3+ year of experience
• RabbitMQ, MQTT
 • Multithreading
 • REST API
 • Docker
 • Git
 • Azure (e.g., Azure DevOps, Azure Deck)
 • Unit Testing: Pytest

Nice-to-Have Skills Description:

OpenAPI
asyncio / aiohttp
numpy/pandas

Languages:

English: B2 Upper Intermediate

Ukrainian: C2 Proficient

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

Requirements
- Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
- Strong persuasive communication and negotiation skills.
- Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
- Target-driven, self-motivated, and able to work under pressure.
- Fluency in English and French.

Responsibilities
- Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
- Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
- Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
- Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
- Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
- Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,500+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

Currently, we are looking for Junior BI to join our team.

Responsibilities:

• Develop and maintain interactive reports and dashboards in Power BI
• Connect to various data sources (SQL, Excel, API, etc.) and process data
• Create DAX expressions for calculations and data analysis
• Develop and implement self-service BI reports (dashboards) to work with and visualize data
• Automate routine tasks and data notifications using Power Automate (e.g., automated report distribution, data alerts)
• Optimize report performance and data modeling
• Collaborate with business users to define reporting requirements.

Required skills:

• Experience working with Power BI (up to 1.5 year of commercial experience)
• Understanding of DAX and basic data modeling
• Good knowledge of SQL (writing queries, joins, filtering) and experience with relational databases (e.g., Azure SQL)
• Hands-on experience with Power Automate: building flows to automate data processes or notifications
• Experience with Power Query (M language) for ETL processes
• Good communication, analytical mindset and ability to work with large datasets
• English level: pre-intermediate +

Nice to Have:

• Experience with Azure Data Factory or other Azure data products. 
• Familiarity with other BI tools (Tableau, Qlik).

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

We are looking for a UI/UX Designer to join our team and support the creation of visual materials for digital products and marketing campaigns. This role is ideal for someone at the beginning of their design career who is eager to learn, grow, and work in a fast-paced environment.

You will collaborate with marketing, product, and development teams to create visually appealing and effective design solutions.

Responsibilities:

• Assist in creating visual assets for websites, landing pages, and marketing materials

• Design social media creatives, banners, and promotional visuals

• Support the team with UI elements for digital products

• Work with brand guidelines and maintain visual consistency

• Participate in brainstorming and creative discussions

• Prepare design files for developers and marketing teams

Requirements:

• Basic experience with design tools such as Figma, Adobe Photoshop, or Illustrator

• Understanding of layout, typography, and color theory

• Portfolio with examples of design work (academic or personal projects are welcome)

• Attention to detail and willingness to learn

• Ability to work in a team environment

Nice to have:

• Basic knowledge of UI/UX principles

• Experience designing for web or mobile interfaces

• Basic understanding of HTML/CSS

We offer:

• Opportunity to grow and develop as a designer

• Work in a creative and supportive team

• Competitive salary based on experience

• Professional development opportunities

We're looking for Technical Support Agents to join our 24/7 support team in Kyiv. You'll work alongside a Support Shift Lead, handling inbound customer queries, coordinating with production partners to ensure smooth live event delivery, and serving as the front line for our platform.

This is an excellent opportunity for someone early in their career who is technically curious, a strong communicator, and energised by the fast-paced nature of live events. You'll learn a lot, work on real problems in real time, and play a direct role in keeping live sports on air for viewers around the world.

Responsibilities

• Respond to inbound customer queries via our ticketing system, providing timely and helpful support
• Coordinate with production partners to ensure live events are delivered smoothly and issues are resolved quickly
• Monitor live event delivery and flag issues proactively before they escalate
• Troubleshoot technical issues related to streaming, integrations, and platform access
• Document incidents, resolutions, and useful information for the team knowledge base
• Escalate complex issues to the Support Shift Lead or engineering teams as appropriate
• Participate in shift handovers, ensuring open items are clearly communicated to the incoming team
• Provide feedback on recurring issues, customer pain points, and potential improvements

Requirements

• Strong written and verbal communication skills in English
• Comfortable learning technical concepts - you don't need to be an engineer, but you should be curious and quick to pick things up
• Organised and detail-oriented, able to manage multiple queries and priorities at once
• Calm under pressure and able to think clearly during live events
• Reliable and punctual: shift-based work requires consistency
• Comfortable working rotating shifts as part of a 24/7 operation, including nights and weekends
• Team player who communicates openly and supports colleagues

Nice to Have

• Previous experience in customer support, technical support, or a help desk environment
• Interest in or familiarity with live streaming, video, or sports broadcasting
• Exposure to ticketing systems, CRMs, or support tooling
• Basic understanding of APIs, web technologies, or streaming protocols

What You'll Learn

• How live streaming platforms work at scale
• Technical troubleshooting across video delivery, APIs, and integrations
• Incident management and escalation in a live operations environment
• How to work effectively in a fast-paced, globally distributed team

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. Поєднуючи стратегічне бачення з практичним досвідом, Growe допомагає бізнесам орієнтуватися в динамічній індустрії, відкривати нові можливості, виходити на нові ринки та досягати сталого зростання.
 

Ідеально для тих, хто прагне:

• Працювати з ризик-алертами казино та платіжними ризиками в реальному часі;
• Виявляти фрод та підозрілу поведінку гравців;
• Аналізувати транзакції, платіжні методи та ризикові сигнали;
• Вирішувати ризик-кейси відповідно до внутрішніх процедур;
• Долучатися до покращення ризик-процесів та операцій;
• Працювати в позмінному графіку: 06:00–14:00 або 14:00–22:00, графік 5/2;
• Співпрацювати з командами Risk, Payments та іншими командами.
   

Досвід, який стане твоєю перевагою:

• 1+ рік досвіду в Risk, Fraud, Payments, Fintech або суміжних напрямах;
• Сильні аналітичні та числові навички;
• Досвід роботи з Excel / Google Sheets;
• Здатність швидко оцінювати ризики та приймати рішення;
• Рівень англійської — Intermediate.
   

Ми цінуємо:

• Високий рівень уваги до деталей;
• Структурне мислення;
• Здатність працювати як самостійно, так і в команді;
• Високий рівень відповідальності та надійності;
• Хороший тайм-менеджмент і вміння пріоритизувати задачі.
   

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.
 

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
 

Perfect for those who aim to:

• Work with casino & payment risk alerts in real time;
• Detect fraud and identify suspicious player behavior;
• Analyze transactions, payment methods, and risk signals;
• Resolve risk cases based on internal procedures;
• Contribute to improving risk processes and operations;
• Work in rotating day and evening shifts: 06:00–14:00 or 14:00–22:00, 5/2 schedule;
• Collaborate with Risk, Payments, and other teams.
   

Experience you’ll need to bring:

• 1+ year of experience in Risk, Fraud, Payments, Fintech, or related fields;
• Strong analytical and numerical skills;
• Experience with Excel / Google Sheets;
• Ability to quickly assess risks and make decisions;
• At least an Intermediate level of English.
   

It’s a perfect match if you have those personal features:

• High level of attention to detail;
• Structured thinking;
• Ability to work both independently and as part of a team;
• High level of responsibility and reliability;
• Good time management and ability to prioritize tasks.
   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

Looking for a place where your skills actually matter and your results define your growth? 

This role will challenge you to think more critically, learn more effectively, and take on greater ownership. In return, it will grow you faster than anywhere else. If you want a team that cares about results and each other, you might love this role.

Hey 👋, I’m Roma, co-founder of UM | Shopify Marketing Agency, which helps e-commerce brands scale through data-driven performance marketing, customer retention, and high-converting creative strategy. 

We work with Shopify stores worldwide that make $100k-$300k/month in revenue, managing daily ad budgets from $100 to $1,000+.

Since 2020, my co-founder and I have been building an agency driven by passion, care for businesses, integrity with people, and a deep commitment to justice.

Now we’re looking for a Media Buyer who’s not afraid of hard work, loves e-commerce, and wants to take their skills to the next level.

What we offer:

• Salary starts at $1,500/month during the adaptation period, then switches to a revenue-share model based on the projects you manage (avg. $1,500—$3,000).
• Remote-first & flexible. Work from anywhere, anytime. Need a midday gym break? Go for it.
• We respect your time. No weekend work, no Slack messages at midnight, and real vacations.
• Official employment & taxes covered. 24 paid vacation days per year.
• Personal Development Plans (PDPs) with clear growth goals and mentorship to hit them. 50%-100% coverage for courses, books, and professional development.
• We provide everything you need for your setup. That includes a laptop, monitor, chair, and more (if needed).
• A strong, supportive team culture built on honesty, ambition, and shared goals.

What you’ll be doing:

• Manage and scale Meta Ads / Google Ads for e-commerce projects — starting with 2−3 accounts during your first 30 days, growing to 6−8 as you ramp up.
• Work closely with our Head of Unit and Design / AI team to build performance-driven creative systems.
• Communicate directly with clients, translating their goals into growth strategies.
• Analyze data, track performance, and optimize based on unit economics, CAC, LTV, and BE ROAS.
• Push creative angles, test hypotheses, and bring new ideas to the table.
• Work systematically, testing and scaling what moves the needle.
• Take responsibility for results, not just execution.

Who we’re looking for:

• Hands-on e-commerce experience with at least 1 year in Meta Ads / Google Ads.
• Experience with Western markets (US, EU, UK).
• Strong skills in creative strategy, unit economics, and client communication.
• You can communicate with clients directly in English (both written and spoken) and confidently explain your decisions and results.
• A data-first mindset. You see patterns, understand cause-and-effect relationships, and make decisions based on data, not guesswork.
• You’re a team player, ready to learn from others, share your knowledge, and grow with the company.

And most importantly: you own your accounts end-to-end, you raise problems before they become emergencies, and you don’t blame the design team when CTR drops. Responsibility and creativity are non-negotiable in our culture.

How our hiring process works:

• Apply for the job post
• If we see a match, you’ll get a test task to showcase your skills.
• We invite the strongest candidates to a live interview with the co-founder (me) and our Head of PPC.
• If there’s a spark, you’re in.

Looking forward to seeing your name on the list 😉

Roman, co-founder at UM

As we continue to grow and evolve, we are expanding our team to support new initiatives and meet the increasing demand for our services. We’re currently looking for a talented and data-driven Web Analyst who can help us make smarter decisions and take our digital performance to the next level.

What We’re Looking For:

• strong hands-on experience with Google Tag Manager (GTM) and Google Analytics
• proven ability to set up, monitor, and interpret A/B tests using third-party platforms
• experience with app analytics tools like Firebase and Appsflyer
• working knowledge of BigQuery (BQ) and comfort working with large data sets
• a proactive attitude and a knack for solving problems before they impact performance

What You’ll Be Doing:

• setting up and maintaining web analytics tools, including Google Tag Manager and Google Analytics;
• planning, executing, and analyzing A/B and multivariate tests using third-party tools;
• supporting existing scripts and analytics setups, troubleshooting issues, and identifying bugs;
• creating custom dashboards and reports using BigQuery and other tools to help stakeholders make informed decisions;
• working with mobile application analytics platforms such as Firebase and Appsflyer.

What We Offer:

• paid vacations and sick leave;
• remote work — flexibility to work from wherever you’re most productive;
• challenging projects — opportunity to work on exciting and high-impact initiatives;
• employee discounts — enjoy special offers and discounts on our floral and gift products.

About CGS-Team

We're a dual-track company.
 

1)
On the product side, we own and run two SaaS products of our own.
Our flagship is a SaaS — launching in the Oceania trades market
in 2026, expanding to the US in 2027.

2)

On the service side, we run a 65-engineer software development
agency based in Cyprus and Canada, building custom SaaS for clients in
blockchain, AI, mobile and web. 

We sell the full stack:
development plus AEO/SEO marketing post-launch, so the products
we build go live with traffic, not into the void.

This is why the role matters. You're not bolted onto a project at
the end — you're part of the launch strategy from day one,
working across our own products and our clients' products
in parallel.
 

About the role:

We're hiring one senior specialist to own SEO and AEO across the
portfolio.
 

This is not "execute a roadmap someone else wrote." You set the
strategy, write the briefs, work with our designers and developers
to ship, and own the results.
 

If your idea of AEO is "add some FAQ schema and hope for the
best", this isn't the role. If you've read the Princeton GEO
paper, have a view on whether llms.txt is signal or noise, and
know what changed about FAQPage rich results in 2023 — keep
reading.
 

What you'll own

— SEO + AEO strategy for each project: technical, content,
 off-page, and AI citation work
— Programmatic SEO architecture where it earns its place,
 and pushback when it doesn't
— Schema markup design (JSON-LD per page type), robots.txt
 and AI crawler configuration (GPTBot, ClaudeBot, PerplexityBot,
 Google-Extended, Applebot-Extended), llms.txt implementation
— Content briefs for our writers and AI-assisted drafting
 workflows (Sanity + MCP integration)
— Earned mention strategy: Capterra, G2, Reddit, industry
 publications, podcast placement where it makes sense
— Citation tracking and measurement (Profound, Otterly,
 AthenaHQ, or equivalents)
— Working with our design and dev teams: you write the spec,
 they ship it

What we expect you to know already

— At least one concrete case where you took a page or property
 from zero AI-engine citations to consistent citations within
 6 months, and can explain how
— JSON-LD schema fluency across Article, FAQPage, Product,
 Review, BreadcrumbList, Organization, HowTo
— Why SSR vs SSG vs CSR matters for AI crawlers, and how to
 audit a site for this
— E-E-A-T as actual signals, not a buzzword — what moves
 the needle for new domains in the first 6 months
— Backlink quality assessment without relying only on paid
 tool scores
— Comfortable translating a technical SEO audit into developer
 tickets that engineers actually want to work on

Nice to have

— Direct experience optimizing for AU and US English markets
— Worked with Astro, Next.js, or other SSR-capable stacks
— Experience with Sanity, Contentful, or similar headless CMS
— Programmatic SEO experience including post-HCU navigation
— Background in B2B SaaS marketing
— Ukrainian or Russian for internal team communication
 (nice to have, not required)

What you get
— Full-time remote, flexible hours
— Direct reporting to the CEO, no marketing-manager intermediary
— Tool budget covered: Ahrefs or Semrush, citation trackers,
 whatever you need
— Real ownership across 4–5 projects, not project management
 theatre
— Growth path: as the portfolio expands, lead a small team
 within 12 months
 

How to apply

Generic "I'm interested in this position" cover letters will
not be reviewed. In your cover letter, please answer one of
these:

1. Walk us through one AEO or GEO win you personally owned in
  the last 12 months. Specific page, specific query type,
  specific measurable outcome.
 

2. Take a position on llms.txt: is it worth implementing today,
  or is it noise until adoption catches up? Defend your answer.
 

We read every cover letter that engages with one of these
questions.

Due to team expansion, we are looking for an HR Generalist​ who will ensure accurate and efficient personnel administration processes, maintain HR documentation, and support employees and managers on labor-related matters.

Key Responsibilities

• Support the full cycle of employment administration processes, including hiring, internal transfers, and terminations.
• Maintain HR documentation, including the preparation and processing of orders, leave requests, transfer documents, and other personnel records.
• Provide employees with guidance on Ukrainian labor legislation and internal HR procedures.
• Ensure accurate working time tracking and timely updates to work schedules.
• Prepare and maintain annual vacation schedules.
• Inform and advise employees on new employment conditions, HR processes, and internal procedures.
• Process employee requests related to personnel administration matters.
• Participate in the improvement and optimization of administrative HR processes.

• If required, support activities related to staff schedules, organizational structure updates, workforce planning, and employee bonus systems.

   

Requirements

• 1–2 years of experience in HR administration or personnel administration.
• Good knowledge of current Ukrainian labor legislation.
• Hands-on experience in personnel administration and HR record-keeping.
• Experience with staff schedules (development and updates) will be considered an advantage.
• Experience in workforce planning based on production needs will be a plus.
• Experience with employee bonus systems (development, implementation, or improvement) will be considered an advantage.
• Previous experience in a manufacturing company or production environment will be an advantage.
• Proficiency in MS Office.
• Ability to work with large volumes of information while maintaining a high level of accuracy.

• Strong communication skills.

   

Hard Skills

• Knowledge of Ukrainian labor legislation.
• Personnel administration and HR record-keeping.
• Preparation of HR reports.

• Proficiency in MS Office.

   

Soft Skills

• Strong communication skills.
• Ability to handle sensitive HR matters appropriately and professionally.
• Attention to detail and a high level of responsibility.
• Ability to work with large volumes of information and prioritize tasks effectively.
• Analytical thinking.
• Initiative and proactivity.
• Ability to collaborate effectively with different departments.

💼 We Offer:

• Official employment.
• Stable salary above the market level.
• Military reservation for men.
• The opportunity to influence internal processes.
• Support and development in a professional environment.

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

Requirements
 •1+ years of experience in Business Development, Partnerships, Finance, or a related role
 •Upper-Intermediate or higher level of English
 •Experience in Traditional Finance (TradFi) (e.g., banking, investment firms, consulting, fintech)
 •Basic understanding of or strong interest in crypto/Web3 (professional experience is a plus, but not required)
•Experience communicating with partners, investors, and stakeholders
 •Strong research and analytical skills (market research, deal evaluation)
 •Ability to learn quickly, adapt, and work in a fast-paced environment

Responsibilities
 •Build and maintain relationships with partners, investors, and key stakeholders
 •Support investor onboarding and ongoing investor management
 •Manage and maintain deal flow, including sourcing and evaluating opportunities
 •Conduct market research across both crypto (Web3) and traditional finance markets
 •Support business development initiatives, including partnerships and growth opportunities
 •Coordinate and support participation in industry events and conferences
 •Assist with event-related activities, including networking and follow-ups
 •Represent the company externally when needed
 •Be open to occasional travel for events and conferences

What you will do

— Communication with payment providers: Promptly resolve issues regarding problematic transactions (stuck deposits, payout delays, and disputable cases).

— Handling rejected transactions: Process failed withdrawals in the admin panel, return funds to users' balances, and draft/send clear notifications to clients explaining the reasons and next steps.

— Monitoring payment infrastructure: Continuously track the status and performance of payment gateways.

— Internal coordination: Promptly notify the Customer Support team about provider-side outages and suggest alternative payment solutions for users.

What we expect

— Experience: 1–2 years of experience as a Payment Support Specialist, Billing Analyst, or Technical Support Agent in iGaming, FinTech, E-commerce, or Crypto.

— Language proficiency: English at B2 level or higher (written) for effective communication with international providers.

— Understanding of payment systems, internet acquiring, crypto processing, and transaction lifecycles.

— Ability to work with admin panels and read technical logs (understanding API error codes).

— Proficiency in Google Sheets (formulas, filters).

— Basic knowledge of SQL (ability to write simple SELECT queries to locate transactions in the database) will be a strong advantage.

What we offer

— Work format: Fully remote.

— Schedule: Full-time 5/2, with a requirement for a brief check on critical errors during weekends (at least once a day, remotely).

— Payments in USDT

— Growth: Training and support from an experienced international team, with genuine opportunities for career progression within the project.