Payment Support Manager

What you will do

— Communication with payment providers: Promptly resolve issues regarding problematic transactions (stuck deposits, payout delays, and disputable cases).

— Handling rejected transactions: Process failed withdrawals in the admin panel, return funds to users' balances, and draft/send clear notifications to clients explaining the reasons and next steps.

— Monitoring payment infrastructure: Continuously track the status and performance of payment gateways.

— Internal coordination: Promptly notify the Customer Support team about provider-side outages and suggest alternative payment solutions for users.

What we expect

— Experience: 1–2 years of experience as a Payment Support Specialist, Billing Analyst, or Technical Support Agent in iGaming, FinTech, E-commerce, or Crypto.

— Language proficiency: English at B2 level or higher (written) for effective communication with international providers.

— Understanding of payment systems, internet acquiring, crypto processing, and transaction lifecycles.

— Ability to work with admin panels and read technical logs (understanding API error codes).

— Proficiency in Google Sheets (formulas, filters).

— Basic knowledge of SQL (ability to write simple SELECT queries to locate transactions in the database) will be a strong advantage.

What we offer

— Work format: Fully remote.

— Schedule: Full-time 5/2, with a requirement for a brief check on critical errors during weekends (at least once a day, remotely).

— Payments in USDT

— Growth: Training and support from an experienced international team, with genuine opportunities for career progression within the project.