Jobs

We are looking for a Game Manager to join our team. As a Game Manager, you are going to be responsible for the communication with the platforms. Your daily tasks will be closely entangled with choosing games and their placement on the site of our brands. Your tasks will involve marker research to find games that suit players' tastes.

HOW YOU WILL MAKE AN IMPACT

• You are going to be responsible for the development of the strategy for launching games and posting them on the websites of the company’s projects
• You’ll have to develop quality communication with the platform to stay informed about new releases and promos
• You’ll have to add new games to projects: work with the back office
• We will expect you to analyze market trends and competitors offer thoroughly
• We will expect you to bring your ideas on how to ensure the demand for our products and offers on the market
• You’ll have to be able to work with analytics and reporting
• You are going to be responsible for the constant update of the department’s knowledge base
• You’ll have to cooperate with QA team to test the games performance
• Create and manage (new) game categories, including thematic ones (e.g., Christmas, Halloween) in line with market trends and popular games.
• Weekly taking part in promotional plan (network tournaments)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll need to have 1+ years of experience in a similar position (preferably) in the iGaming industry.
• Your English level has to be upper-intermediate or higher
• An analytical mindset would be beneficial for this job
• You'll have to be able and enjoy to work in rapidly changing environment

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an Affiliate Operations & Anti-Fraud Analyst to support our Affiliate team by ensuring traffic quality, accurate partner reconciliations, and correct payout calculations.

This role combines affiliate operations and fraud analysis, helping us maintain transparent relationships with partners and protect the business from low-quality or fraudulent traffic.

HOW YOU WILL MAKE AN IMPACT:

• Analyze affiliate traffic across CPA / RevShare / Hybrid models;
• Detect fraud patterns (bot traffic, duplicates, incentive traffic, low-quality traffic);
• Cross-check traffic and player data across multiple platforms;
• Perform monthly reconciliations with affiliate partners;
• Calculate and verify final payout amounts;
• Ensure invoice accuracy before submitting to the finance team;
• Communicate with partners regarding discrepancies and fraud cases;
• Align and approve final reconciliation results with affiliates;
• Clearly explain discrepancies and defend calculations;
• Support Affiliate Managers with operational tasks and data validation.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 1+ years of experience in affiliate operations, traffic analysis, fraud, risk, or similar roles;
• Strong understanding of affiliate models (CPA, RevShare, Hybrid);
• Experience with reconciliation processes and payout calculations;
• Understanding of tracking systems, postbacks, and attribution logic;
• Knowledge of fraud detection principles (bot traffic, duplicates, incentive traffic, chargebacks);
• Strong Excel / Google Sheets skills;
• Ability to work with large datasets and meet deadlines;
• Intermediate English for partner communication. 

WILL BE A PLUS:

• Basic understanding of AML/KYC principles;
• Experience in iGaming / betting / high-risk verticals;
• Experience working with large volumes of traffic and payouts. 
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Strong Junior Node.js Developer with solid fundamentals and hands-on experience who is ready to grow into a confident backend engineer. You will work on real production features, APIs, and services together with experienced developers and product teams.
 

Responsibilities

• Develop and maintain backend services using Node.js
• Build and support REST APIs
• Work with databases (SQL or NoSQL)
• Integrate third-party services and APIs
• Write clean, maintainable, and well-structured code
• Fix bugs and improve existing backend logic
• Participate in code reviews and technical discussions
• Collaborate closely with frontend developers

Requirements

• Profile technical education (Computer Science, Software Engineering, or related field)
• 1+ year of commercial or strong practical experience with Node.js
• Good knowledge of JavaScript (ES6+)  and  TypeScript

• Experience with ORMs/ODMs (TypeORM, Prisma, Mongoose)
• Understanding of backend fundamentals: request lifecycle, async/await, error handling
• Experience with Express.js / NestJS or similar frameworks
• Basic experience with databases (PostgreSQL, MySQL, or MongoDB)
• Understanding of REST principles
• Experience with Git
• Willingness to learn and improve code quality
• English level: B2or higher

Nice to Have

• Familiarity with NestJS architecture
• Basic knowledge of Docker
• Understanding of authentication (JWT, sessions)
• Basic testing knowledge (Jest)

Project Description:

We are seeking a highly motivated and technically proficient QA Automation Engineer to join our dedicated testing team. You will play a crucial role in ensuring the successful and high-quality delivery of software products for our client, a prominent American multinational automaker.
This position offers a challenging and dynamic environment within a multicultural international team, demanding strong problem-solving skills and a proactive approach.

Responsibilities:

Design, develop, and execute robust automated test scenarios on a daily basis, utilizing Python as the primary scripting language.
Framework Management: Actively contribute to a new and maintain the existing automation frameworks
Ensure comprehensive test coverage by writing detailed test scenarios
Engage in specialized testing of automotive systems, including validation of in-vehicle components
Work closely with developers, business analysts, and product owners within the Scrum framework, actively participating in sprint planning and daily stand-ups.

Mandatory Skills Description:

Prior work or experience with embedded or automotive systems, especially in the context of multi-ECU scenarios.
Experience developing, debugging, and maintaining Python code for automated testing.
Thoroughly analyze logs, and quickly resolve issues within automated testing pipelines.
Knowledge managing Python virtual environments and dependencies.
Knowledge Git for version control and JFrog Artifactory for artifact management in a collaborative, automated test environment.
Ability to read and follow technical documentation in English.
Strong communication skills for collaboration with developers, testers.

Nice-to-Have Skills Description:

Experience with test automation for automotive multimedia, connectivity, and driver-assistance features.
Hands-on expertise with modern test automation frameworks, especially those supporting Behavior-Driven Development (BDD) and keyword-driven testing.
Skilled in translating requirements and Gherkin scenarios into robust, executable automation logic.
Ability to analyze, optimize, and troubleshoot both hand-written and AI-generated Python test scripts for reliability and maintainability.
Hands on experience with testing of ADAS features such as Camera, Parking Assist, and Driving Assistance modules.
Exposure to automotive communication protocols (e.g., CAN, LIN, Ethernet).

Languages:

English: B2 Upper Intermediate

📌 Description
We are Gravira — an international online entertainment brand. Our mission is to deliver a smooth, exciting, and trustworthy experience for our players.
We are looking for a VIP Customer Care Manager who will provide high-quality support via chat, email, and phone calls. 

✅ Requirements

• Excellent written and spoken English (other languages will be a huge plus).
• Strong communication and interpersonal skills.
• Ability to stay empathetic and professional in challenging situations.
• Experience in phone-based communication and sales.
• High emotional intelligence, ability to quickly build rapport with clients.
• Good computer literacy and fast typing skills.
• Previous experience in customer support, sales, or account management (preferably in iGaming, fintech, or similar industries).
   

🛠 Responsibilities

• Handle incoming player inquiries via chat, email, and phone calls.
• Processing cases (FailDep, BigWin, etc.) by making outbound calls.
• Provide clear, empathetic, and brand-aligned communication.
• Follow escalation protocols for complex or sensitive cases.
• Document cases in CRM and update the knowledge base when necessary.
• Collaborate with QA on ticket review sessions and apply feedback.
• Track and report recurring issues for product or process improvements.
• Naturally upsell and promote offers during player interactions.
• Develop into VIP Customer Care, managing high-value clients and ensuring their loyalty.
   

⭐ Nice to have

• Experience working with VIP clients in online casinos, betting, or luxury services.
• Familiarity with CRM tools and ticketing systems.
• Knowledge of additional foreign languages.
• Background in retention, account management, or concierge services.
   

⚙️ Working conditions

• Full-time remote position.
• Work schedule: 2/2 shifts, 15:00 – 03:00 (Kyiv time).
• Flexibility required: schedule may change in the future to support 24/7 operations.
• Performance-based bonus, depending on SLA, CSAT, and QA results.
   

What we offer

• Work on a fast-growing iGaming product
• High ownership and direct business impact
• Remote work with an international team
• Competitive salary and performance-based growth opportunities

Dynamica Labs invites a Junior Project Manager(CRM)  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is for those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• 1+ year of experience in IT field
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 
• Higher education
  
      WOULD BE A PLUS: 
• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 

 BENEFITS:  

• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 

Infineon’s Power System IC (PSI) Software Development team is seeking a Firmware Engineer to support the development and validation of embedded firmware for advanced DC/DC power conversion ICs.

Job description

• Develop, test, and maintain embedded firmware for power IC applications using C
• Assist with the implementation of real-time control and configuration firmware, and in debugging and validating firmware with mixed-signal hardware in a lab environment
• Support firmware development for peripherals such as ADCs, DACs, and communication interfaces
• Work with serial communication protocols including I2C and PMBus
• Collaborate with senior firmware, hardware, and software engineers
• Create and update firmware documentation, including feature descriptions and user guides
• Participate in code reviews and follow established firmware development best practices

Your profile

• A bachelor’s or master’s degree in Electrical Engineering, Computer Science or related field
• Up to 2 years of experience in embedded firmware development, including internships or academic projects
• Experience in DC-DC power conversion systems, with basic understanding of mixed-signal systems (good to have)
• Basic proficiency in C programming for embedded systems
• Familiarity with embedded system concepts and MCU architecture
• Basic understanding of serial communication protocols such as I2C, UART, or PMBus

• Fluency in English

   

Please send us your CV in English

Trinity Affiliate Network is looking for a Facebook Media Buyer with hands-on experience in the Dating / Adult vertical who can independently launch, optimize, and scale Facebook advertising campaigns.

Responsibilities

• Launch, manage, and optimize Facebook ad campaigns
• Work with creatives: creation, testing, and optimization
• Analyze traffic performance using Keitaro and CRM systems
• Daily monitoring of key metrics: CPM, CTR, CPA, Cost
• Scale profitable funnels and winning combinations
• Work with agency ad accounts

Requirements

• 6+ months of experience as a Facebook Media Buyer
• Hands-on experience with tracking platforms (Keitaro or similar)
• Experience managing ad budgets of $30,000+ per month
• Mandatory experience in the Dating vertical
• Experience with Adult networks is a plus (banner ads, member area traffic)
• Ability to work with Photoshop and/or Canva

We Offer

• Work with large advertising budgets
• Growth and scaling opportunities
• Remote work or office-based role in Cyprus

Trinity Partners is an international iGaming affiliate network working with top-tier advertisers and offering affiliates exclusive offers, strong brands, high approval rates, and stable payouts.

Our team actively participates in international conferences worldwide, follows a dynamic work approach, and provides strong opportunities for professional growth.

We are looking for an Affiliate Manager who can build long-term partnerships, work with performance metrics, and contribute to scaling traffic and results

Responsibilities

• Attract new affiliate partners and develop long-term relationships with existing ones
• Monitor traffic quality, scale campaigns, and detect/prevent fraud
• Analyze key performance metrics (KPI, EPC, ROI, LTV) and prepare insights and recommendations
• Collaborate effectively with the team and coordinate with internal stakeholders
• Monitor market trends and optimize traffic flows
• Participate in international industry conferences

Requirements

• 1+ year of experience in the iGaming vertical
• Strong communication and negotiation skills
• Ability to work independently and within a team
• English level Intermediate or higher
• Proactive, result-oriented mindset with a growth-driven attitude

Nice to Have

• Existing affiliate partner base
• Experience working with Scaleo or other tracking platforms
• Experience in developing affiliate marketing strategies

We Offer

• Work with exclusive offers and reliable advertisers
• Stable payouts and high approval rates
• Opportunity to attend international conferences
• Dynamic work environment and professional growth opportunities
• Support from an experienced and collaborative team

Trinity Affiliate Network is a fast-growing Dating affiliate network working with Tier-1 and Tier-2 GEOs.
We help affiliates and media buying teams scale results through high-quality offers, stable payouts, and hands-on support.

We are looking for an Affiliate Manager who can build long-term partner relationships, work confidently with numbers, and understands the specifics of CPA Dating.

Responsibilities

• Attract and onboard new affiliates and media buying teams
• Manage and grow existing partners: daily support, consulting, offer upsell
• Negotiate rates, CPA / CPL models, bonuses, and special conditions
• Monitor traffic quality: CR, retention, fraud analysis
• Optimize partner performance and select the most effective offers
• Maintain regular communication with partners (Telegram / Skype / Email)
• Keep reporting in CRM systems and Google Sheets
• Run A/B tests, analyze traffic sources and conversions
• Monitor competitors and market trends

Requirements

• 1+ year of experience as an Affiliate Manager in CPA Dating
• Solid understanding of CPA and CPL models
• Knowledge of key metrics: Click2Reg, Reg2Dep, CR, ROI, LTV, eCPA
• Confident communication with affiliates (Telegram / Skype)
• Strong negotiation skills and ability to close deals
• Basic analytical skills (Google Sheets, tracking platforms)
• English level B1 or higher

Nice to Have

• Experience working with Tier-1 GEOs
• Understanding of traffic sources (Facebook, Google, Native, Push, In-App)
• Experience scaling affiliate partners

We Offer

• Work in a fast-growing Dating / CPA niche
• Strong offers and transparent conditions
• A team that provides real support, not just “ticket-based” assistance
• Direct impact on results and growth opportunities within the network

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft ERP and CRM systems, Power Platform solutions, and delivering secure cloud IT infrastructure.

For over 24 years our team has successfully completed more than 500 projects in Ukraine and across 17 other countries. Our clients include well-known companies such as Ciklum, Deloitte, Datagroup, OKKO, KERNEL, Metinvest, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, and many other valued partners.

Demand for Innoware’s services and Microsoft solutions continues to grow – especially in Ukraine, where many businesses are transitioning away from 1C and other russian-origin systems. To support this growth, we are expanding our project team and inviting candidates to join us as a Microsoft Dynamics 365 Business Central Consultant at Strong Junior level. This is an opportunity to get involved in ERP implementation projects and grow with mentoring and training.

Key activities:

• Participation in D365 Business Central implementation and development projects for Innoware’s Ukrainian and foreign customers in a supportive and experienced team.
• Professional development through training, mentorship, Microsoft certification, and hands-on experience in real D365 Business Central projects and business scenarios.

Key responsibilities:

• Working with clients to analyze business processes, define target solutions, and align them within the D365 Business Central framework.
• Configuring and adapting standard D365 Business Central functionality according to customer business requirements.
• Preparing and aligning project documentation together with clients.
• Estimating effort and timelines for assigned tasks.
• Preparing functional specifications for the development team and collaborating with developers during implementation.
• Executing user acceptance testing to ensure the delivered functionality meets business needs and expectations.
• Supporting customers during UAT, deployment of new functionality, and Go Live.

Qualification:

• 1+ years of experience in implementing or supporting D365 Business Central system in a Consultant or Analyst role.
• Understanding of the core standard functionality of D365 Business Central and a desire to deepen that knowledge.
• Understanding of all stages of an ERP implementation project.
• Understanding of business process fundamentals (finance and/or logistics, sales, manufacturing, etc.).
• English proficiency at Upper‑Intermediate level or higher; fluency in Ukrainian.
• Nice to have: Microsoft certification; experience configuring Power BI.

Soft skills: 

• Attention to detail and a responsible approach to tasks.
• Willingness to learn, accept feedback, and develop your skills.
• Ability to work collaboratively in a team and communicate clearly.
• Interest in delivering quality results.

We offer:

• Dynamic work and diverse tasks in a growing D365 Business Central team.
• Participation in projects for Ukrainian and international clients, with English language practice.
• Learning and mentorship from experienced colleagues, including structured onboarding, an individual development plan, mentorship, regular feedback and support.
• Conditions for continuous professional development, career growth, and advanced training, including international Microsoft certification and support in obtaining it.
• Career paths toward System Architect, Project Manager, or Team Lead, depending on your professional interests.
• Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.

Working conditions:

• Full remote format with the opportunity to work and meet with colleagues at Innoware’s Kyiv office – we’ll be happy to see you whenever you choose to come.
• Everything for work-life balance: paid vacation and sick leave (we know it’s obvious, but we want you to be sure), additional days off for selected public holidays. We’re dedicated to our work, but we also take time to rest.
• Permanent full-time contract with competitive remuneration.
• A grade‑based system with regular salary reviews based on your qualifications, performance results, and professional development.

We look forward to your application and getting to know you!

Please apply with your CV in Ukrainian or English. We will carefully review your application and contact you if your experience and qualifications match the role.

Join Innoware to grow your skills and work on projects with the support of experienced colleagues!

Find out more about Innoware: https://innoware.com/about/ 

Discover more Innoware vacancies: https://innoware.com/career/ 

Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

Requirements:

• Basic knowledge of any programming language (Golang ).
• Understanding of REST APIs and databases.
• Willingness to learn and grow as a developer.
• Good English reading and writing skills (B1 level).
• Ability to work remotely and manage your time.

Responsibilities:

• Learn and write clean, simple Go code.
• Help develop and test backend services.
• Work with databases and APIs.
• Fix bugs and support existing projects.
• Take part in code reviews and daily team meetings.
  
   

We offer:

• Competitive salary
• Interesting and challenging projects
• Future career growth opportunities
• Paid sick leave and working day vacation
• A friendly team of professionals
• The company covers 50% of the cost of courses you need
• Exciting team-building activities and corporate parties

COMPANY OVERVIEW:

IT product company is a leader in providing advanced telecommunications and IoT solutions to enterprises and enterprise customers worldwide. The company's mission is to empower communication, which is why we offer a wide range of communication products that are carefully customized to meet the specific requirements of our customers. Regardless of the industry or size of the organization, we develop optimal solutions to meet your unique needs.


 

POSITION SUMMARY:

As a  Java Developer, you will join our team building cutting-edge telecommunications and IoT solutions. This role is a great opportunity for motivated juniors and final-year technical students to gain hands-on experience with Java, Spring, and modern cloud technologies while working on international projects.

RESPONSIBILITIES:

• Develop and maintain server-side components using Java EE/Jakarta EE (EJB, Servlets, JMS, etc.).
• Participate in the design and implementation of new features for telecommunications and IoT platforms.
• Work with TCP/UDP protocols for real-time communication solutions.
• Debug, troubleshoot, and optimize application performance.
• Collaborate with senior developers, QA, and DevOps engineers in delivering high-quality solutions.
• Write clean, maintainable code and assist in creating automated tests.

REQUIREMENTS:

• Basic knowledge of Java SE/EE (coursework, internship, or project experience).
• Familiarity with Enterprise Java concepts (EJB, Servlets, JMS, Jakarta EE).
• Understanding of network fundamentals with focus on TCP and UDP protocols.
• Experience with SQL/NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Basic knowledge of REST APIs and socket programming.
• Understanding of version control systems (Git).
• English — Intermediate (documentation and written communication).

COMPANY OFFERS:

• Employment in according to the Ukrainian labor law (24 days of vacation, sick leave).
• Opportunity to work with advanced telecommunications technologies and gain hands-on experience.
• Exposure to a global clientele and the opportunity to contribute to the development of effective solutions.
• Mentorship from experienced professionals in the telecommunications industry.
• Collaboration and a supportive work environment.
• Competitive compensation package and growth prospects.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)