Jobs

HESH is a Human-Centric Operating System for the craft economy — an integrated platform combining PLM (Product Lifecycle Management), MES (Manufacturing Execution System), ERP (Enterprise Resource Planning), and MRP (Material Requirements Planning), all driven by AI agents. 

We are looking for a Founding Customer Success & Account Manager to own the customer journey after the sale.

About The Role
This is a hybrid role across Customer Success, Account Management, onboarding, support, and implementation.

You will help new customers launch successfully, make sure they actively use HESH, collect feedback, manage renewals and payments, and identify opportunities for expansion.

You will work closely with the founders and product team, and you will have a direct impact on retention, MRR, customer happiness, and product direction.

Responsibilities

• Onboard new customers and guide them through implementation
• Run kickoff calls, training sessions, and regular customer check-ins
• Help customers configure workflows, tasks, roles, users, and production processes
• Act as the main point of contact for existing customers
• Track customer health, adoption, risks, and follow-ups
• Push customers toward active and consistent product usage
• Handle support requests and coordinate issues with the product/engineering team
• Collect product feedback and turn it into clear insights for the team
• Manage renewals, payment follow-ups, and overdue invoices
• Identify upsell and expansion opportunities
• Build simple processes for customer onboarding, retention, and account management

Requirements

• Experience in Customer Success, Account Management, Support, Sales, or Project Management
• Strong communication skills and ability to work with business customers
• Ability to understand a complex product and explain it clearly
• Comfortable with follow-ups, reminders, payment conversations, and pushing customers to the next step
• Structured and organized: notes, tasks, statuses, CRM updates, follow-ups
• Proactive mindset: you do not wait until the customer complains
• Interest in B2B SaaS, operations, manufacturing, or workflow software

• Fluent English

   

Nice To Have

• Experience in B2B SaaS
• Experience with onboarding or implementation of software products
• Experience with manufacturing, ERP, CRM, inventory, task management, or workflow tools
• Experience working with founders or early-stage startups
• Experience with HubSpot, Notion, Clickup,, Crisp, Slack, or similar tools

What We Offer

• Direct impact on revenue, retention, and customer success
• Close collaboration with founders and the product team
• Opportunity to build the Customer Success function from the ground up
• Work with real manufacturing businesses and solve practical operational problems
• Flexible remote work
• Fixed compensation + possible performance bonus based on renewals, expansion, and collections

Ideal Candidate
You are not just a support person. You can own a customer relationship end-to-end: onboard the company, make sure the team adopts the product, follow up when usage drops, collect payments, spot risks early, and help customers get real value from HESH.

You enjoy working with people, but you are also structured, persistent, and comfortable taking responsibility for business outcomes.

Format

• Office / Hybrid
• Full-time preferred, part-time possible at the start
• Compensation: based on experience + performance bonus

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We are looking for a Video Editor to join our team in Warsaw!

Requirements:

– Proficiency in Premiere Pro/Davinci Resolve Studio

– Experience working with 2D/motion graphic

– Experience working with AI-tools for video content

– Experience working with different subtitles styles

– Understanding of color correction and post-production;

– Experience in filmmaking as DOP

– Technical understanding of filming gear such as cameras, professional light and e.t.c.

– Portfolio showcasing video production work;

Will be plus:
– Skills in 3D graphic;
– Skills in motion graphic;
– Ability to independently organize shoots, including lighting and camera setup;
– Experience producing and managing on-set and post-production processes for VFX projects;
– Experience working with YouTube formats and vertical content.
 

Soft Skills

– Responsibility and attention to detail;

– Ability to work in a team and accept feedback;

– Initiative and creativity;

– Ability to work under tight deadlines.

Responsibilities:

– Editing and post-production of videos;

– Collaborating closely with the director and producer;

– Optimizing visuals for different formats (horizontal, vertical, social media);

– Maintaining and enhancing the brand's visual style.

Technical Stack:
– Premiere Pro / Davinci Resolve Studio
– Photoshop (will be a plus)
– Adobe After Effects (will be a plus)
– AI tools

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

Responsibilities:

• Handle written communication with clients and respond promptly to their requests.
• Collaborate with the product team to effectively resolve user inquiries
• Work with the website admin panel functionality, update and verify data
• Process user payments, track and monitor their status
• Manage large volumes of information, including regular monitoring of messages in internal work chats and channels

Requirements:

• 1+ year of work experience
• Understanding of how the Steam platform operates and knowledge of CS2 trading mechanics
• Strong customer focus and willingness to help users
• English proficiency at Upper-Intermediate level or higher
• Willingness to learn and grow professionally
• Ability to quickly absorb and process large amounts of new information

We are looking for a responsible and self-motivated .NET Engineer who will join our team. This is PCI DSS complaint payment gateway which works with e-commerce platforms and general web applications. We have 100+ integrations with different payment systems and a lot of international clients.  

Required skills: 

• 1+ working experience in .NET ; 
• .NET Core ; 
• MS SQL / Postgres ; 
• OOP, OOD, Design Patterns ; 
• Vanila JS / jQuery ; 
• Algorithms & Data structures ; 
• Entity Framework Core ; 
• Git, CI/CD understanding ; 
• REST, HTTP ; 
• Asynchronous Programming ; 
• English level – Intermediate + (you will need to communicate with developers from 3rd party companies).  

Responsibilities:  

• Integration with 3rd party API’s and systems: investigate and estimate documentation of Payment Solution partner-company, make integration according to the requirements in the documentation, communicate with developers from their side if some questions occurred. 
• Deliver high-quality code; 
• Participation in an estimation process; 
• Active collaboration with team (participation in grooming, daily meetings, planning sessions etc.).

Remote | Full-Time | US Eastern Time (ET)

Working hours: aligned with US Eastern Time (ET)

About the Role

We’re looking for a developer who’s excited about the future of AI-driven development.

This role is built around Vibe Coding — a modern approach where you collaborate with AI tools to design, build, and ship applications faster than traditional development allows. Instead of writing everything manually, you guide AI, shape outputs, and focus on delivering real products.

If you enjoy thinking in systems, making smart architectural decisions, and using AI as a true coding partner — this role is for you.

Your Responsibilities

• Design and build production-level AI-powered applications
• Work deeply with AI coding tools and prompt engineering
• Quickly transform client requirements into working prototypes
• Iterate fast and deliver results (not just code)
• Collaborate with modern conversational AI platforms
• Work closely with a fast-paced, talented team
• Support and mentor junior developers

Requirements

• 2+ years of commercial software development experience
• Degree in Computer Science or equivalent practical experience
• Strong understanding of system design and architecture
• Ability to review, debug, and improve AI-generated code
• High level of independence and self-management
• Strong spoken English (working with US & Israel clients)

Nice to Have

• Experience with modern frameworks (React, Vue.js, Next.js)
• Full-stack development background
• Experience with AI tools (Cursor, Claude, GitHub Copilot, etc.)

Work Setup

• Full-time, remote
• Monday–Friday
• 9:00 AM – 6:00 PM (US Eastern Time)
• Must be available during US business hours

What We Offer

• Access to cutting-edge AI tools (Cursor, Claude, n8n, Lovable, etc.)
• Real client projects from day one
• Clear growth path (IC → Senior)
• Udemy courses access
• Young, modern, fast-moving team

Hiring Process

• 1 interview only

How to Apply

Send your CV + expected compensation and tell us:

• What drives you
• Why AI excites you

CodeGeeks Solutions is a software company led by top-notch experts with over 10 years of experience in product design & software development. We are able to comprehensively cover the needs of our clients and focus on the full cycle of development.
 

Now we are looking for a Junior Manual Test Engineer in Lviv to join our team!
 

Why us?

• we trust our team, love and care that everyone feels as comfortable as possible with their work and our atmosphere
• this work will bring you pleasure: you will be able to develop and acquire new skills, and we will help you with this
• here you will find like-minded people and true friends
• here you will feel happy even with thought that Monday is tomorrow
• we are young, promising and successful :)
   

We Offer:

• 15 days of annual time off paid + company-wide New Year’s holiday in the last week of the year (5 days)
• 20 days of sick leave paid (5 — 100%, 15 — 50%)
• IT Cluster membership
• Flexible work schedule and remote work options
• Chance to make a real impact and shape the future of our company
• Education compensation
• Clear career map, continued professional development and growth opportunities
• Opportunity to work with a talented and dynamic team of experts
• Internal training and meetups
• Access to corporate learning materials
• High-level compensation and regular performance-based salary and career development reviews
• PE accounting and support
• Work in a comfortable, modern and cozy office in Lviv
• Team buildings & corporate events
• Referral program
   

Requirements:

• English level: В2+
• You have a Technical Education
• You are located in Lviv and have the opportunity to visit the office
• You have 6-12 months of commercial experience
• You have knowledge of the Fundamental Test Process
• Understanding Agile methodology
• Web applications and their testing features
• Testing techniques
• Preparing test design according to the defined test approach
• Performing defect analysis and writing detailed and helpful defect reports with expected results for resolving defect
• Creating, updating, supporting, and providing the review of requirements, user stories or other documents related to QC activities on a project
• API Testing (will be a plus)
• Experience with AI tools (will be a plus)
   

Your responsibilities:

• Participating in all aspects of the QA product lifecycle
• Designing tests
• Preparation of test cases
• Performing root cause analysis on defects in a test environment
• Estimating, prioritizing, planning, and coordinating testing activities
• Active participation in Scrum meetings, iteration planning, and feature demos
• Keeping product high-quality
   

Together we will:

• Run the project for our client to build a great product that makes an impact on the client
• Build an excellent team with a friendly atmosphere
• Support your technical and personal growth — we have a dedicated career plan for all roles in our company

If you want to develop professionally in a team of like-minded people and make this world better — we are waiting for your resume!

We’re looking for a sharp QA Manual Engineer to join our team in Lviv. 

The Job

• Web Testing: Full-cycle functional and non-functional testing.
• Analysis: Reviewing requirements to find logic gaps early.
• Documentation: Writing test cases and bug reports that are actually useful.

• Delivery: Taking ownership of the release quality.

   

Must-Haves

• 2+ years of solid experience in web testing.
• API: Practical knowledge of Postman/Swagger.
• Database: Ability to write basic SQL queries.
• Tools: Experience with Azure DevOps (or similar) and a clear understanding of the bug lifecycle.
• Language: English B2.

• Format: Hybrid (Lviv office + remote).

   

Nice to Have

• Basic HTML/CSS or Selenium knowledge.
• Experience with load testing or Windows Server 2012.

• ISTQB certification.

   

What’s in it for you

• Career Growth — Opportunities to develop and advance.
• Performance Reviews — Regular feedback and support.
• Work Anniversaries — Special gifts to celebrate milestones.
• Flexible Work — Hybrid or remote (Lviv office available).
• Mentorship — Guidance from experienced professionals.
• Accounting Support — We handle the paperwork.
• Paid Time Off — 18 vacation days + 5 sick days per year.
• Extra Leave — 10 additional days off annually.
• Free Office Lunches — Enjoy meals on us.
• Team Events — Gatherings, gifts, and a welcoming atmosphere.

Hey! We're growing and looking for a sharp, proactive Lead Generation Specialist to join our team! 🚀

If you're passionate about Upwork, skilled in lead automation, and love optimizing outreach — keep reading!
 
At Lynksen, we develop human-centric digital products and help our clients grow through smart design, tech, and business strategy. Now, we’re scaling our Upwork presence — and we need a teammate who can take our lead generation to the next level.

What You’ll Be Doing:
 
✦ Generate and qualify new leads on Upwork through manual prospecting and smart automation.
✦ Monitor and fine-tune automation tools (scanners, filters, triggers, trackers).
✦ Stay ahead of Upwork algorithm updates and adapt strategy accordingly.
✦ Optimize profiles, proposals, catalogs, and saved searches for higher conversions.
✦ Write engaging, personalized outreach messages and proposal templates.
✦ Maintain and segment CRM for lead nurturing and timely follow-ups.
✦ Test and implement new tools, channels, and automation workflows.
✦ Communicate with warm leads and support early-stage sales conversations.
✦ Run A/B tests and performance analysis of scripts and outreach campaigns.
✦ Collaborate with Sales and Delivery teams on intro calls and presale coordination.
✦ Keep reports and KPIs updated, contribute insights during retrospectives.

Must-Have Skills & Experience:
 
✦ 1+ years of experience in Upwork lead generation or a similar role.
✦ Solid understanding of Upwork’s platform logic and algorithm behavior.
✦ Experience setting up and managing Gigradar or similar Upwork tools.
✦ Skilled in writing personalized proposals and cover letters.
✦ Confident in handling high workload and multitasking without losing quality.
✦ Analytical mindset — you love metrics and performance tracking.
✦ CRM experience (pipeline management, segmentation, basic reporting).
✦ Comfortable researching and qualifying leads across multiple ICPs.
✦ English — B1+ level (written and spoken).

Hiring Process:
 
✦ HR interview (30 mim).
✦ Tech interview (1 hour).
✦ Test task (no dedline).
✦ Final call with CEO and COO

What we offer:

✦ 8 hours working day.
✦ 21 days of paid vacation + paid national holidays.
✦ 14 days of paid sick leave.
✦ Unlimited number of days off.
✦ 50% Compensation for the cost of English courses.
✦ Up to 100% compensation for the professional courses.
✦ Corporate events.

We are looking for a Finance Manager to join United Tech and take on a key role in financial operations. This is a great opportunity to work across different finance areas, grow professionally, and advance your career in a market-leading IT company. You will be part of a supportive and knowledgeable team collaborating to ensure financial efficiency and strategic decision-making
 

In this role, you will

• Prepare financial reports and analyze financial information to support decision-making by upper management
• Conduct financial analysis to increase profits, optimize expenses, and improve cash flow
• Manage the preparation of project budgets and monitor their usage to ensure alignment with plans
• Analyze costs, pricing, variable contributions, sales results, and actual performance compared to business plans
• Oversee day-to-day financial operations within the project, including payments, requests, and other transactions
• Support the registration of bank, EMI, and PSP accounts, including handling KYC procedures, compliance, and audits
• Analyze existing financial systems and processes to identify opportunities for improvement and automation
• Implement cost-reduction strategies and improve operational efficiency
• Work closely with financial managers, treasury managers, financial controllers, legal teams, and product teams to streamline processes and ensure smooth operations
• Communicate with external partners, including banks, financial institutions, advertising networks, and merchants if needed
• Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans
• Search for cost-reduction opportunities
• Prepare necessary information for financial statements and audits
• Provide data to potential investors and assist in due diligence when required
• Complete ad hoc tasks and participate in special projects as needed
• Perform other duties as assigned by upper management

It’s all about you

• Bachelor’s or Master’s degree in Economics, Accounting, Finance, Management, or related fields
• 2–3 years of relevant experience in an IT company, Big4, or multinational consulting, audit, or FMCG company
• Proficiency in MS Excel, Google sheets, and analytical tools (e.g., Power BI)
• Working knowledge of IFRS and accounting principles
• Strong analytical and problem-solving skills with a structured and data-driven approach
• Attention to detail, critical thinking, and the ability to make sound business decisions
• Ability to work independently, prioritize tasks, and meet deadlines in a dynamic environment
• Excellent communication skills, including written and oral proficiency in English (Upper-Intermediate or higher)

• Proactive, results-oriented, and open-minded team player with a focus on continuous process improvement

   

Would be a plus

• Experience with Microsoft Dynamics Business Central
• Experience in ERP system implementation
• Experience in audit would be a valuable asset
   

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Online yoga class with an instructor from the Ukrainian Yoga Federation
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process:

• Intro call 
• Test Task
• Hiring Team Interview
• Final Interview
• Reference check
• Polygraph
• Offer

P.S. Noticed a perfect match for your friend? We accept recommendations for all vacancies. 
 

We are looking for a Manager with experience managing technology projects related to precision agriculture and digital tools for the agro-industrial sector. This role focuses on coordinating the implementation, adoption, and support of agricultural digital platforms across multiple countries and multicultural teams, ensuring technical, operational, and commercial success.

Key Responsibilities

• Lead the implementation of agricultural digital solutions (e.g., crop monitoring platforms, season planning tools, IoT sensors, analytics models).
• Manage end-to-end project delivery: planning, execution, monitoring, deadlines, and deliverables.
• Coordinate cross-functional teams (IT, product, sales, agronomy, support).
• Ensure accurate data integration: maps, sensors, satellite imagery, weather stations, machinery data, etc.
• Serve as the primary interface between agricultural clients (growers, distributors, agronomists) and internal development teams.
• Prepare and deliver presentations, trainings, and product demos in multiple languages.
• Document processes, track progress, and manage project risks.
• Drive product adoption by monitoring usage KPIs and user satisfaction.
• Oversee pilot tests, onboarding, and support throughout the first agricultural seasons.
• Manage client expectations, project timelines, and commercial commitments.

Technical Competencies

• Experience working with digital software, CRMs, and project management tools.
• Ability to translate agronomic needs into clear technical requirements.
• Understanding of precision agriculture, GIS, satellite imagery, remote sensing, or agri-IoT is a plus. 

Soft Skills

• Excellent communication and presentation skills in multiple languages.
• Ability to work in multicultural and remote environments.
• Strong organization, accuracy, and attention to detail.
• Analytical thinking and problem-solving capabilities.

• Flexibility to adapt to agricultural cycles, seasons, and rural operational realities.

   

Languages

• Fluency in English and Ukrainian plus at least one additional language (e.g., Spanish, Portuguese), depending on the region.

   

Education

• Degree in Agronomy, Project Management, Information Technology, or related fields.
• Certifications such as PMP, PRINCE2, or Scrum Master are a plus.

The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and their family members.  
• 32 working days of paid annual leave and paid sick leave.  

Наш клієнт, Growe Partners, партнерська програма з топовими оферами у сфері ставок і казино. Їхня діяльність базується на принципі win-win, де успіх і заробіток партнерів є головним пріоритетом і запорукою взаємного зростання.

Ідеально для тих, хто прагне:

• Будувати та розвивати довгострокові відносини з цінними афіліатами;
• Вести переговори щодо індивідуальних умов (RevShare, Hybrid, CPA) та ексклюзивних оферів;
• Співпрацювати з бренд- та афіліат-командами у спільних ініціативах;
• Представляти компанію на ключових галузевих конференціях і нетворкінг-подіях (SBC, SIGMA, IGB тощо);
• Досліджувати інсайти індустрії та ринкову ситуацію;
• Ініціювати стратегічні партнерства та спільні активації через щоденну комунікацію, особисті зустрічі та спільні активності;
• Тісно співпрацювати з маркетинг- та афіліат-командами для узгодження стратегій афіліат-маркетингу із загальними бізнес-цілями.

Досвід, який стане твоєю перевагою:

• 1+ рік у сфері iGaming або інших high-risk індустріях на подібній позиції;
• Вміння будувати та підтримувати ефективні відносини з партнерами та стейкхолдерами;
• Розуміння моделей афіліат-маркетингу та загальних бізнес-процесів у цій індустрії;
• Наявність сильних зв’язків у спільноті афіліатів, а також контактів з лідерами ринку, медіа, організаторами подій і ключовими платформами;
• Досвід роботи з CRM-системами, трекерами та дашбордами ефективності;
• Рівень англійської — Upper-Intermediate;
• Знання іспанської буде плюсом.

Ми цінуємо:

• Стратегічне мислення у поєднанні з практичним підходом;
• Відчуття відповідальності та ownership mindset;
• Високий рівень емоційного інтелекту та впевнена комунікація;
• Комфорт у публічних виступах, відрядженнях та роботі з партнерами;
• Здатність масштабувати процеси та знання в межах команди.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся - і нехай твоя історія зростання розпочнеться.

English version: 

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Build and grow long-term relationships with high-value affiliates;
• Negotiate custom deals (RevShare, Hybrid, CPA) and exclusive offers;
• Collaborate with brand and affiliate teams on joint initiatives;
• Represent the company at major industry conferences and networking events (SBC, SIGMA, IGB, etc.);
• Research of the industry insights and market situation;
• Initiate strategic partnerships and co-branded activations through day-to-day communication, live meet-ups and joint activities;
• Work closely with the marketing and affiliate team to align affiliate marketing strategies with overall business goals.

Experience you’ll need to bring:

• 1+ years in iGaming and high-risk industries in a similar role;
• Ability to build and maintain effective relationships with partners and stakeholders;
• Understanding of the affiliate models and general business processes in the affiliate marketing industry;
• Have a strong community connection with affiliates and connections with market leaders, media, event holders and main platforms;
• Proficient in using CRM tools, trackers, and performance dashboards;
• Upper-Intermediate level of English;
• Spanish will be a plus.

It's a perfect match if you have those personal features:

• Strategic mindset combined with hands-on execution;
• Ownership mentality and strong sense of responsibility;
• High emotional intelligence and confident communication style;
• Comfortable with public speaking, travel, and partner-facing roles;
• Ability to scale processes and knowledge across the team.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

As we grow our franchise customer base across three continents, support volume and complexity are growing with it. We’re looking for a proactive Customer Support Specialist who wants to do more than answer tickets — someone who’ll dig into hard problems, help us shape AI automation, and contribute to the Help Center as a real product surface.

This is a hands-on role with room to grow. You’ll work directly with corporate brand managers and franchisee location operators — two very different user profiles with very different technical fluency — and you’ll have real ownership of how we make support better, not just faster.

Key Responsibilities

Daily Support Operations

• Resolve customer inquiries via email, in-app chat, and occasional Zoom calls, owning tickets end-to-end
• Troubleshoot issues across social publishing, listings, reviews, and analytics
• Manage your own ticket queue against SLA targets
• Handle escalations — both taking them from teammates and escalating to Product or Engineering when the issue calls for it
• Step into shift coordination, queue triage, or peer support when the team needs it

• Support the full range of users — from non-technical franchisees to enterprise corporate marketing teams

   

AI & Automation

• Use AI tools day-to-day to draft replies, summarize tickets, and speed up resolution
• Spot repetitive ticket patterns and propose automations that reduce them
• Help us tune AI-powered support workflows in Intercom (auto-replies, knowledge retrieval, routing) — experience deploying these in production is a plus, but willingness to learn and improve them matters more

• Pay attention to what’s working in our automations and what isn’t, and feed that back to the team

   

Knowledge & Help Center

• Contribute to the Help Center: write new articles, update outdated ones, and structure content so it works well for both customers and our AI agents

• Care about documentation quality — clear writing, accurate steps, kept up to date as the product changes

   

Analytics & Continuous Improvement

• Keep an eye on your own CSAT, first response time, and resolution time, and look for ways to improve them
• Spot product friction patterns from your ticket work and share them with Product and Engineering, ideally backed by examples and data

Who You Are

• 1+ years in B2B SaaS customer support (or strong adjacent experience — technical support, customer success ops, technical account management)
• Confident, daily user of AI tools (ChatGPT, Claude, Gemini) for work — drafting, summarizing, debugging
• Hands-on experience with AI-powered support automation (auto-replies, RAG, agentic workflows, automated routing) is a plus
• Familiarity with Intercom is a plus; Kibana and Mixpanel are nice-to-have
• B2/C1 written and spoken English
• Comfortable working with both technical and non-technical users
• Proactive — you don’t wait to be told what to improve
• Analytical — you debug the cause, not just the symptom
• Organized and reliable in a shift environment
• Experience supporting franchise, multi-location, or agency customers is a plus

Success Metrics

• Your own CSAT consistently above team target on tickets you own
• Your first response and resolution times within SLA across your shift coverage
• Escalations handled cleanly — fast triage, clear handoffs, no dropped balls
• Help Center articles you own are useful, well-maintained, and reduce repeat questions on their topics

• Product friction patterns you surface lead to real conversations with Product and Engineering

   

Key Relationships

• Support Team — your immediate team; you’ll learn from peers and bring your own ideas to the queue
• Product & Engineering — for escalations, bug reports, and surfacing product friction
• Customer Success Team — for handoffs on enterprise accounts and proactive issue prevention

• Reports into the Head of Support

   

We Offer

• A role with real ownership in a fast-growing SaaS company serving franchise and multi-location brands
• Direct exposure to how we use AI to scale customer-facing operations — both for our customers and inside the team
• Distributed international team across EU, Ukraine, US, and beyond
• Open remote work policy
• Room to grow into senior support, automation, or CS adjacent roles
• Compensation aligned with Kyiv SaaS support benchmarks; specific band shared at recruiter screen

The Customer Support Specialist role includes working in shifts on a weekly or bi-weekly rotation:

• 8:00 AM – 5:00 PM Kyiv time
• 3:00 PM – 12:00 AM Kyiv time

We work Monday to Friday only, so weekends (Saturday and Sunday) are always off.

We are looking for flutter developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying

We are looking for flutter developer to implement new features

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

As a Diia City resident, we offer employee reservation starting from the first day of employment.

We are currently looking for a Junior/Middle Motion Designer to share our core company values:
 

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
•  Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
•  Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
•  Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
•  Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv;

Main responsibilities:

• Create advertising creatives based on gameplay recordings or in-game assets (including capturing gameplay footage in Unity when needed);
• Generate fresh and engaging ideas for creatives.

Our ideal candidate:

• At least 1 year of experience in gamedev as a Motion Designer;
• Understanding of composition, editing principles and techniques, sense of rhythm, and ability to work with color;
• Ability to work with sound and basic knowledge of sound design;
• Understanding of core animation principles;
• Basic understanding of advertising creative structure;
• Proficiency in Adobe software (After Effects, Photoshop, Premiere, Illustrator), but you’re also welcome to use any additional tools you’re comfortable with;
• Ability to work with vector web animation (SVG, TGS formats).

Nice to have:

• Experience working with Unity and understanding of its basic components;
• Experience with 3D graphics / Blender / Ability to set up 3D renders (lighting, materials);
• Experience creating store assets for App Store and Google Play;
• Use of AI tools in daily workflows.
   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
   

We look forward to receiving your application!

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.
 

What We’re Looking For:

We’re searching for someone with a strong command of spoken English (C1 or higher) — that’s our top priority, as most communication will happen in English and with English-speaking colleagues.

Everything else — we’re ready to teach and guide you, as long as you’re open to learning and growing with us.
 

It would be great if you also have:

• Around 1 year of experience in onboarding, internal, or corporate training
• Experience creating engaging training materials (slides, cases, tasks, etc.)
• Some background in organizing onboarding or mentoring new hires
• Interest or experience in evaluating and improving training effectiveness
• Familiarity with content creation tools (PowerPoint, Word, Google Docs, etc.)
• Experience (or interest) in working with LMS platforms and tools like Google Workspace or Jira
• Good organizational skills, responsibility, and a proactive attitude
   

Key Responsibilities:

• Develop and deliver onboarding training for new employees, including structure, materials, and practical sessions.
• Support newcomers with system-related questions and help them adapt faster.
• Regularly review and update training content based on feedback and process changes.
• Organize training sessions for current employees to improve their system knowledge and skills.
• Create training on new system features and updates to keep the team up to date.
• Conduct quarterly testing to assess knowledge and identify areas for improvement.
• Work closely with HR to align training with company goals and share employee progress insights.
• Provide feedback to HR on candidates’ training performance and competencies.
• Close collaboration with Business Analysts — the candidate should stay up to date on planned updates, features, and releases in order to develop relevant training materials and conduct sessions that explain new system functionalities.
• Close collaboration with team leads — regular discussions about new hires’ progress, participation in joint surveys, identifying areas of improvement in knowledge and skills, and working together to enhance employee development through additional training and support.
   

What We Offer:

• Only remote work
• Work schedule: 13:00 — 21:00 or 14:00 — 22:00 (Ukrainian Timezone)
• Paid vacation (10 days);
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• Competitive salary.