Jobs Customer/Technical Support

About LimTC © Limitless Technology Consultants LLC:

LimTC is a Ukrainian outsourcing company that partners with international clients to help them grow, and we grow together with them. We build long-term collaborations where every team member plays a meaningful role. From tackling business challenges to managing operations end-to-end, we take ownership and deliver real value. At LimTC, you’re not just a resource — you’re part of a trusted, heard, and empowered team. We believe in ideas, initiative, and professional growth. Whether working with clients or building internal solutions, your voice matters here. Join us and be part of a company where your work makes a difference every day.

Key Functions:

• Provide day-to-day client support via case management generated via multiple channels:
• Ticketing system (Amazon)
• Phone Calls (including feedback and troubleshooting)
• continuously deliver a high-quality and effective service to clients, liaising with the Team Leader, as appropriate;
• Adhere to operational processes, policies, and documentary requirements;
• Ensure all client and internal documentation is safely maintained and accessible in accordance with GDPR and internal policy.
• Identify areas of personal development, e.g., training on a specific activity and reaching out to their Team Leader for assistance;
• Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling clients to provide a consistent, high-quality service;
• Use their initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies.

• Document any changes or new solutions for other agents to use.

   

Required Experience/Characteristics:

• Relevant previous experience
• Experience in working with a team
• Basic computer experience
• Spoken and written English at least an Advanced level
• Location: Ukraine
• Good communication skills and an ability to interact effectively
• Across all levels within the organization
• Ability to prioritize multiple tasks
• Good understanding of PC skills with the ability to document processes
• Strong team player
• Ability to work under their own initiative and follow directions from their Team
• Confidential, tactful, and diplomatic
• Puts the client first, acting sympathetically to their needs, thereby strengthening the overall relationship
• Committed to working within the client’s agreed values and framework.

Working schedule:

• 8 hours per day
• 5 days per week

Work is organized in two fixed shifts with rotation every 3–4 weeks (no option to choose a preferred shift):

Shift 1:
Monday–Thursday: 6:00 PM – 2:00 AM
Sunday: 4:00 PM – 12:00 AM

Shift 2:
Monday–Thursday: 2:00 PM – 10:00 PM
Friday: 11:00 AM – 7:00 PM

Benefits:

• Working in an environment with native English speakers
• Remote work
• Ukrainian Holiday coverage
• 18 paid vacation days
• We provide technical equipment 
• A stepping stone into the IT technologies space
• HR benefits
• Growing project and company with the ability to contribute to the core and apply creativity
• Amazing, talented people and a personal approach at all levels!

We are looking for a  Account /  Devops manager to serve as the primary technical bridge between our customers and our cloud asset management platform. You'll own relationships with strategic accounts, helping engineering and platform teams unlock the full value of infrastructure-as-code through deep product adoption, technical guidance, and proactive support.

This role sits at the intersection of DevOps and customer success — you should be equally comfortable reviewing a Terraform module with a customer's platform team and presenting a quarterly business review to a VP of Engineering.

WHAT YOU'LL DO
 

• Own technical relationships for accounts, serving as their trusted advisor throughout the customer lifecycle.
• Lead onboarding and implementation planning, helping customers codify their cloud infrastructure and migrate unmanaged resources into IaC workflows Conduct regular technical health reviews.
• Collaborate with Sales to support pre-sales technical evaluations, RFPs, and proof-of-concept engagements Act as the voice of the customer to Product and Engineering, advocating for feature requests and surfacing product gaps.
• Build integration guides, runbooks, and best-practice documentation covering Terraform, Cloudflare, and cloud provider workflows
• Respond to escalations with urgency, coordinating across Support, Engineering, and leadership as needed

WHAT WE'RE LOOKING FOR
 

• 4+ years in a technical customer-facing role — TAM, Solutions Engineer, or similar — ideally at a SaaS, DevOps, or cloud infrastructure company.
• Hands-on experience with IaC tooling: Terraform, Pulumi, CloudFormation, or Ansible Solid understanding of cloud platforms (AWS, GCP, or Azure) and modern infrastructure concepts.
• Experience with VPCs, IAM, Kubernetes, CI/CD pipelines Familiarity with GitOps workflows, state management, and infrastructure drift detection.
• Strong communication skills — able to explain complex infrastructure concepts to both engineers and business stakeholders.
• Track record of managing enterprise accounts with significant ACV.
• Comfort operating in a fast-moving startup environment with ambiguity and shifting priorities.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.
In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network problems, assist with device (IoT / data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

Experience in L1/L2 technical support or IT service desk roles
Basic knowledge of Windows Server environments
Basic MS SQL knowledge (user-level: queries, validation, data checks)
Fundamental understanding of network technologies and protocols
Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
Confident written and spoken English
Independent, reliable, and detail-oriented working style
Technical and solution-oriented mindset
Strong interpersonal and communication skills
 

Responsibilities:

Provide L1/L2 technical support via email, chat, and calls
Troubleshoot Windows environment issues and basic network connectivity problems
Perform basic MS SQL checks and validate measurement or system data
Support configuration and deployment of IoT devices / data loggers following documented procedures
Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
Maintain accurate ticket documentation in CRM/helpdesk systems
Follow internal workflows, SLAs, and quality standards
Contribute to knowledge base creation and continuous process improvements
Collaborate with Team Leaders, QA, Operations, and Engineering
 

Would be a plus

Experience with Zendesk similar ticketing platforms
Previous BPO / outsourcing experience
Technical education or certifications
Experience supporting SaaS or hardware-enabled products
Familiarity with structured troubleshooting methodologies
 

Work conditions

24/7 schedule
M - 8:00-16:00
D - 16:00-0:00
N - 0:00-8:00

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

About LimTC

Limitless Technology Consultants © LimTC is a Ukrainian outsourcing company partnering with international businesses on a long-term basis. We help companies identify operational pain points, build practical solutions, and manage end-to-end processes with a strong focus on value creation.

Our teams work closely with clients across the UK, Israel, the US, and Ukraine, providing not only extra hands, but also ideas, structure, and process improvements that help businesses grow.

For this role, you will be working as part of a LimTC team supporting a leading UK-based internet filtering company with a Windows-based and Android product used by customers internationally.

About the Role

We are looking for an L2 Customer Support Specialist who enjoys troubleshooting, analyzing technical issues, and helping customers resolve escalated cases.

You will join a multinational team spread across the UK, Israel, and Ukraine, working in an agile environment to support and improve a web-based and mobile internet filtering solution.

This role is ideal for someone with strong technical curiosity, good English communication skills, and the ability to work independently while still being part of a supportive team.

This is a customer-facing Application Support role rather than a System Administration position. The role focuses on investigating customer issues, troubleshooting application behavior, and working closely with clients to resolve complex support cases.

Previous experience supporting SaaS or software products and communicating directly with customers will be considered a strong advantage.

Key Responsibilities

As an L2 Customer Support Specialist, you will:

• Receive and handle tickets escalated from L1 Support.
• Investigate, troubleshoot, and resolve technical issues within agreed SLAs.
• Analyze logs and available data to identify the root cause of problems.
• Communicate with clients when additional information is needed to understand the issue.
• Manage client expectations with clear and professional communication.
• Escalate complex issues when needed, while providing clear findings and context.
• Participate in team meetings, planning sessions, and internal discussions.
• Proactively assess workload and suggest improvements to processes.
• Update and improve the knowledge base as new solutions, product updates, or processes are introduced.
• Support training and mentoring of new joiners.
• Contribute to a stronger, more efficient support process over time.

Essential Requirements

We are looking for someone who has:

• 1+ year of experience in an IT-related role, technical support, system support, helpdesk, or similar.
• Intermediate or higher English level, with the ability to communicate clearly with international clients and native speakers.
• Strong troubleshooting and analytical skills.
• Good knowledge of Windows products and common Windows-related issues is desired.
• Experience using logs to investigate and report technical problems.
• Basic understanding of IP, certificates, ports, browsers, and connectivity-related issues.
• Ability to work with remote access tools such as TeamViewer or similar.
• Strong attention to detail.
• Self-motivation and the ability to work independently.
• A customer-facing mindset and a genuine desire to solve the root cause of an issue.
• Ability to suggest and support improvements to internal processes.
• Comfort working with complex issues across multiple teams, locations, and business lines.
• Previous experience supporting SaaS or software products and communicating directly with customers will be considered a strong advantage.

Desirable Skills

The following experience would be a plus:

• Experience with JIRA.
• Experience with SQL.
• Experience with Amazon Connect.
• Experience with Microsoft SDK.
• Previous experience supporting SaaS, web-based, mobile, or security-related products.

Working Hours

• Monday to Thursday: 20:00 – 04:00
• Friday: 13:00 – 21:00

What We Offer

• 100% remote work.
• Opportunity to work with talented people from the UK, Israel, and Ukraine.
• A chance to apply and grow your IT skills while solving real technical issues.
• Experience working with Amazon platforms and international SaaS tools.
• Supportive local L1 team.
• HR support and regular communication.
• Friendly and collaborative team environment.
• Paid sick leave.
• 18 vacation days per year.
• Additional project paid days off.
• Volunteer day.
• Team activities, HR games, and wellness initiatives such as yoga.

Why Join Us?

This is not just a ticket-handling role. You will be part of a team that investigates real technical problems, improves support processes, contributes to the knowledge base, and helps deliver better service to international customers.

At LimTC, we value people who think, care, take ownership, and want to grow together with the team.

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

Come build something true with us.

At True Sea Moss, we’re on a mission to bring real, wild nourishment back into people’s lives. Our products are rooted in nature, clean by design, and crafted with care. As we grow, we’re not just scaling orders — we’re deepening relationships.

That’s where you come in.

We’re looking for a Head of Customer Support who doesn’t just manage tickets — you design systems that reflect care, calm, and clarity at every customer touchpoint. You know that behind every inquiry is a human being, and behind every world-class brand is a world-class support operation.

Now – who are we looking for?

You’re a people-first, process-driven leader. You can zoom out to design scalable systems and zoom in to resolve a delicate issue with nuance and empathy. You know how to build teams, train for tone, and turn everyday conversations into brand loyalty.

What You’ll Be Doing

• Lead and evolve our customer support strategy, systems, and team as we scale across markets
• Own and optimize support operations, including SLAs, workflows, ticket routing, and knowledge management
• Design and implement feedback loops that turn customer insight into product, policy, and experience improvements
• Track and report on core CX metrics (CSAT, response time, resolution rate, etc.) to inform team performance and company decisions
• Oversee our support platforms and ensure tool usage is efficient, integrated, and evolving
• Build and nurture a high-performing team — from hiring to training to coaching
• Partner with Marketing, Product, and Ops to ensure seamless communication and aligned customer touchpoints
• Lead crisis response, escalations, and sensitive communications with clarity and care

What You Bring

• Proven experience leading customer support or CX teams in a high-growth DTC or e-commerce environment
• Strong command of support platforms (e.g., Zendesk, Shopify, Klaviyo) and automation tools
• Operational mindset: you love process design, SOPs, and scalable systems
• Deep understanding of CX metrics and the ability to use data to drive continuous improvement
• Experience managing remote teams across multiple time zones
• A calm, proactive, solutions-first approach to customer challenges

Nice-to-Haves

• Familiarity with U.S. consumer expectations and CX best practices
• Experience with health & wellness, lifestyle, or mission-driven brands
• Background in customer lifecycle, retention, or post-purchase engagement strategy

Why Work With Us

We don’t treat customer support as an afterthought — it’s central to our brand and business.

You’ll help shape how we show up in the world: consistently, compassionately, and with conviction.

We listen. We care. We build things that last.

Here’s How We Back Our Words with Care

• Welcome pack and custom True Sea Moss merch to start strong
• Sports reimbursement to support your mental and physical well-being
• Additional vacation days beyond standard holidays
• Coaching & career development sessions to fuel your growth
• Corporate English lessons to help you sharpen communication
• WHOOP membership to support your health and recovery
• Coworking membership for flexibility and focus
• Sabbatical options after long-term contributions
• Travel and project grants to support personal growth and creativity

So — does this sound like your kind of work?

If you believe great customer support is about connection, consistency, and care — and you're ready to build something that truly matters — we’d love to hear from you.

Let’s make things worth remembering.

We are looking for a motivated and detail-oriented Concierge to join our Customer Support team. The concierge (support) function for the Ascendix products covers client request triage, case management in Dynamics 365, product troubleshooting, bug reporting and escalation, and day-to-day client-facing support. 

Evening shifts only: 5:30 PM-2:30 AM (EET)

Requirements: 

• Strong spoken and written English—daily direct communication with US customers 
• Able to triage, troubleshoot, and manage a case queue independently after ramp-up 

• Clear technical communication—writes structured bug reports and client-facing responses 

   

Nice-to-have: 

• Support, helpdesk, or case management experience
• Salesforce experience (Administrator level or strong hands-on admin skills) 
• Experience with SaaS or CRM products 

• Commercial real estate or real estate domain familiarity 

   

Responsibilities: 

• Triage incoming client requests: categorize, resolve internally, or escalate to the appropriate team 
• Manage a typical queue of 20 to 30 active cases while maintaining quality and timely follow-up 
• Troubleshoot product issues across AscendixRE, Ascendix Search, Composer, Harvest, and AI Suite 
• Create clear bug reports and escalation briefs for Product and Dev handoffs 
• Maintain cases, tasks, and client records in Dynamics 365 
• Translate technical topics into broker-friendly language for non-technical customers

Ascendix offers you:

Healthcare:

• 20 paid vacation

• 5 paid sickness

   

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation

• Collaboration with a personal Direct Manager, Technical leads, and mentors

   

Learning and Development:

• Opportunity for external event compensation

• Internal knowledge-sharing opportunities

   

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
 

How You’ll Make an Impact

The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
 

Key Responsibilities

• Assist customers with initial account setup via phone and screen share
• Guide customers through login, configuration, and product functionality
• Configure accounts, call flows, and devices with accuracy and attention to detail
• Perform network checks and basic troubleshooting
• Test configurations to ensure successful implementation
• Deliver customer training on features and product usage
• Meet daily productivity and performance metrics (appointments, call handling, completion rates)
• Handle both inbound onboarding calls and scheduled appointments
• Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience
   

AI & Future-Focused Responsibilities

• Demonstrate interest in AI tools and automation in customer support/onboarding workflows
• Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
• Contribute insights to improve AI onboarding agents based on real customer scenarios
• Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
   

Qualifications

• Proficient English (written and verbal communication)
• Experience in a customer-facing or support role
• Strong problem-solving and troubleshooting skills
• Strong communication and active listening skills
• Commitment to delivering amazing customer service
• Attention to detail and time management
• Basic technical aptitude (software support, device setup, networking fundamentals)
• Ability to work evening/night shifts aligned to U.S. business hours (Mon-Fri 4:00 pm — 3:00 am Kyiv time)
   

Preferred

• Experience with CRM tools
• Microsoft Office proficiency
• VoIP experience preferred
• Basic networking knowledge
• Exposure to or curiosity about AI tools, automation, or prompt-based systems
   

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:
 

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
   

What We Offer:

• A great opportunity to build a career in an international environment
• Highly competitive salary
• Health and life insurance after probation
• Career growth and development opportunities
• Ongoing internal training programs
• Friendly atmosphere and a professional, supportive team
   

At Nextiva, we’re committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Perfect for those who aim to:

• Manage the daily operations of the outbound team;
• Monitor team performance and ensure KPI achievement;
• Conduct 1:1 meetings, team meetings, and regular performance reviews;
• Analyze team and campaign results to identify trends, weaknesses, and growth opportunities;
• Provide regular updates, insights, and recommendations to management;
• Support agents with coaching, guidance, and performance improvement plans, onboarding;
• Create and improve communication scripts and outbound approaches when needed;
• Help optimize workflows, processes, and communication strategies;
• Maintain high standards of communication quality and team efficiency.

Experience you’ll need to bring:

• Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment;
• Experience in iGaming industry;
• Strong understanding of sales communication and outbound operations;
• Analytical mindset with the ability to work with KPIs and performance data;
• Leadership skills and experience managing a team;
• English level - at least Upper-Intermediate.

It's a perfect match if you have those personal features:

• Ability to take ownership and work independently;
• Proactive approach and problem-solving mindset;
• Strong communication and organizational skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

Наш клієнт - міжнародна маркетингова компанія, яка стрімко зростає та є одним із ключових гравців в індустрії iGaming. Від глибоких маркетингових досліджень і розробки бізнес-стратегії до запуску ефективних digital-кампаній і створення креативних рішень — команда керує повним циклом маркетингу, допомагаючи клієнтам залишатися попереду в одній з найконкурентніших галузей світу.

Ідеально для тих, хто прагне:

• Керувати щоденною роботою команди outbound-фахівців;
• Контролювати ефективність команди та досягнення KPI;
• Проводити індивідуальні зустрічі (1:1), командні мітинги та регулярні оцінки результативності;
• Аналізувати показники команди та результати кампаній, виявляючи тенденції, слабкі місця й можливості для розвитку;
• Готувати регулярні звіти, аналітику та рекомендації для менеджменту;
• Підтримувати співробітників через коучинг, наставництво, плани розвитку продуктивності та онбординг;
• Створювати й удосконалювати скрипти комунікації та підходи до outbound-взаємодії;
• Оптимізувати робочі процеси, внутрішні процедури та комунікаційні стратегії;
• Забезпечувати високий рівень якості комунікації та ефективності команди.

Досвід, який стане твоєю перевагою:

• Досвід роботи на посаді Supervisor в outbound call-центрі, сфері продажів, утримання клієнтів (retention) або клієнтської підтримки;
• Досвід роботи в iGaming;
• Глибоке розуміння процесів outbound-комунікації та продажів;
• Аналітичне мислення та вміння працювати з KPI і показниками ефективності;
• Лідерські навички та досвід управління командою;
• Англійська мова на рівні Upper-Intermediate або вище.

Ми цінуємо:

• Вміня брати на себе відповідальність і самостійно організовувати роботу;
• Проактивний підхід і орієнтований на пошук рішень;
• Володіння сильними комунікаційними та організаційними навичками.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся - і нехай твоя історія зростання розпочнеться.

We are looking for an experienced Customer Care Team Lead with a strong background in payments, fintech, or iGaming to lead a customer support team handling payment-related inquiries and merchant operations.

In this role, you will oversee the daily work of the Customer Care team, ensure high service quality, optimize support processes, and collaborate closely with the Payments, Risk, Finance, and Product teams. You will also act as an escalation point for complex payment issues while driving operational excellence and customer satisfaction.

Responsibilities

• Lead, mentor, and support the Customer Care team, ensuring high performance and service quality.
• Manage daily support operations across chat, email, Telegram, and other communication channels.
• Oversee investigations of payment-related issues, including declined, pending, failed, and refunded transactions.
• Act as the primary escalation point for complex merchant and payment-related cases.
• Coordinate with Payment Operations, Risk, Finance, and Product teams to resolve operational issues.
• Communicate with payment providers, acquiring banks, and partners to resolve transaction inquiries.
• Monitor team KPIs, SLAs, response times, customer satisfaction, and payment performance metrics.
• Identify trends affecting payment approval rates and customer experience, proposing process improvements.
• Ensure accurate documentation of investigations, resolutions, and operational procedures.
• Develop team knowledge through coaching, training, and regular performance feedback.
• Drive continuous improvements in customer support processes and operational efficiency.

Requirements

• 3+ years of experience in Customer Support, Customer Care, Merchant Support, Payment Operations, or a related field.
• Previous experience leading or mentoring a customer support or operations team.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Strong understanding of payment transaction flows, card payments, payment gateways, and merchant operations.
• Experience handling escalations and coordinating cross-functional issue resolution.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and leadership skills.
• Fluent English (written and spoken).
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with excellent organizational skills.

Nice to Have

• Experience working with PSPs, acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, AML, or chargeback processes.
• Experience with CRM, ticketing, and payment monitoring platforms.
• Experience in iGaming payment operations.
• Experience building KPIs, reporting dashboards, or process optimization initiatives.

Working Hours

9:00/10:00 PM – 18:00/19:00 AM Kyiv time

What We Offer

• Opportunity to lead a team in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and leadership development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Fully remote work opportunity.

We are looking for a technical support engineer in Bratislava.

This position is also suitable for Junior-level professionals.

Servers.com is an international hosting provider with data centers in the US, Europe and Asia. We provide reliable business solutions: dedicated servers, cloud technologies, load balancer, firewall, Kubernetes and monitoring services.

Clients use our services to deploy game servers, payment gateways, streaming services and other high-load systems.

We will welcome you to our team if you want to learn:
– system administration of servers from anywhere in the world;
– diagnose hardware, software and network server issues;
– work with hardware monitoring;
– work with cloud technologies.

Requirements:
– your English is sufficient for e-mail correspondence;
– you are attentive to details, able to search and analyze information;
– you know what components a modern computer consists of;
– you understand the basic principles of the Internet and computer networks.

Will be an advantage:
– experience with Linux operating systems (Ubuntu, CentOS, Debian);
– basic knowledge of working in the Linux terminal;
– experience in installing Windows/Linux OS from the ground up.

We offer:
– work in a team of professionals at international level;
– comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
– mentor assistance, learning modern IT technologies;
– individual vocational training plan for 12+ months;
– opportunity to practice and improve your English;
– сompetitive salary and all necessary equipment;
– remote work from Bratislava with the possibility to use our co-working space;
– support of legalization in Slovakia if needed.

Job Description

• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – intermediate and above;

Would be a plus:

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Jira, Confluence;
• Ability to work on flexible hours.

This position requires not frequently travel (once per quartal approximately).

Job Responsibilities

• Responsible for integration and support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment;
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
• Assist, and implement both hardware and software upgrades to the existing Harmonic customer base.

Department/Project Description

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Skill Category

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.

You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities

• Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
• Investigate payment-related issues, including declined, pending, or failed transactions.
• Analyze transaction statuses across internal payment gateway systems and provider platforms.
• Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
• Monitor payment performance and identify issues affecting approval rates.
• Assist merchants in understanding payment errors, statuses, and processing flows.
• Act as a liaison between merchants and payment providers to ensure timely issue resolution.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of investigations and resolutions.
• Contribute to process improvements and customer satisfaction initiatives.

 Requirements

• Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Understanding of payment transaction flows, card payments, and payment gateways.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• Ability to work with multiple systems and manage several cases simultaneously.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and collaborate with cross-functional teams.

 Nice to Have

• Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, or chargeback processes.
• Experience using CRM, ticketing, or payment monitoring tools.

• Familiarity with iGaming payment operations.

   

Working Hours

• This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM – 11:00/12:00 AM Kyiv time 

   

 What We Offer

• Opportunity to work in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Remote work opportunity.

Ми — digital-агенція, що спеціалізується на SEO та performance-рекламі (Google Ads). Працюємо з середнім бізнесом в Україні, США, Канаді, Великобританії та Європі.

Наша мета — не просто «вести проєкти», а масштабувати бізнес клієнтів через системний digital.

Зараз ми шукаємо акаунт-менеджера, який здатен не лише комунікувати, а й стратегічно мислити, керувати фінансовою ефективністю проєктів та розвивати портфель клієнтів.

Твоя зона відповідальності:

• ведення портфеля клієнтів з фокусом на результат;
• відповідальність за retention;
• проведення стратегічних зустрічей із клієнтами;
• контроль ефективності проєктів та досягнення KPI клієнтів;
• виявлення можливостей для розвитку співпраці з клієнтами;
• робота з ризиками та складними ситуаціями;
• пріоритизація задач та координація SEO- та PPC-команд;
• забезпечення якісної звітності та прозорої аналітики для клієнтів.

Обов’язковий досвід:

• 1+ роки досвіду ведення клієнтів або управління проєктами в digital;
• досвід проведення онлайн-презентацій та стратегічних дзвінків;
• досвід ведення кількох клієнтів одночасно;
• досвід роботи з клієнтами із США/Європи (буде перевагою);
• досвід апсейлу та розширення контрактів (буде перевагою).

Hard skills:

• розуміння SEO та performance-маркетингу;
• розуміння структури Google Ads акаунтів;
• впевнене володіння Google Sheets / Excel;
• досвід роботи з CRM;
• навички time-management;
• англійська — B2+.

Soft skills:

• стратегічне мислення;
• вміння працювати із запереченнями;
• сильні навички переговорів;
• структурованість і контроль процесів;
• висока особиста відповідальність;
• здатність працювати в умовах дедлайнів та швидких змін.

Що ми пропонуємо:

• віддалений формат роботи;
• стабільний дохід і прозору мотивацію;
• вплив на стратегічні рішення;
• роботу з міжнародними клієнтами;
• команду, яка мислить результатом, а не «відписками»;
• робоче середовище без мікроменеджменту;
• інвестиції у твій розвиток та обмін досвідом;
• жива корпоративна культура.

Нам важливо:

Ми шукаємо не координатора задач, а партнера для клієнтів, який мислить категоріями ROI, росту та довгострокових відносин.

Якщо ти хочеш впливати на бізнес, а не просто «вести чат» — давай знайомитись.

Надсилай нам своє резюме, аби ми могли поспілкуватися!