Jobs Customer/Technical Support

Description:

We are seeking an experienced Team Leader / Training & Quality Manager (TQM) to join our partner company.
The Team Leader / TQM will be responsible for supervising a team of dedicated agents, managing training and quality processes, and ensuring operational excellence. This role will serve as the first escalation point for agents, monitor daily operations, and work closely with the client to maintain high service standards.

Requirements:

✔️Proven experience as a Team Leader, Quality Manager, or similar role in customer support or education management.
✔️Strong leadership and people management skills.
✔️Excellent communication and problem-solving abilities.
✔️Experience in performance monitoring and KPI/SLA management.
✔️Ability to conduct training and coaching sessions.
✔️Proficiency in using admin panels and monitoring tools.
✔️Strong organizational skills with attention to detail.
✔️Fluent German (C1 level or above) and English B2+
✔️Direct, hands-on background in selling services with a track record of successful conversions.
✔️ Ability to conduct registration interviews independently from start to finish.
✔️Confidence in addressing concerns, guiding parents toward informed decisions, and successfully closing sales.
✔️Skilled in managing dissatisfied customers, conducting structured feedback conversations, and preventing churn through proactive, consistent communication.

Responsibilities:

➖Supervise the team of dedicated agents assigned to the client.
➖Support the team by stepping in to perform frontline agent duties as needed to ensure continuous service quality and smooth operations.
➖Provide training and quality management for tutors and agents.
➖Monitor daily operations, team performance, and schedule adherence.
➖Act as the first escalation point for agents.
➖Ensure SLAs, KPIs, and client expectations are met.
➖Deliver regular performance updates and feedback to management.
➖Oversee sales and marketing campaign performance.
➖Conduct quality assurance and ongoing training for teachers.
➖Cooperate with the client’s teacher management team to monitor assignments and support communication.
➖Monitor tutoring lessons through the client’s admin panel to ensure consistency and quality.
➖Observe online tutoring sessions and improve lesson quality.
➖Provide coaching and advice to teachers.
➖Identify and suggest certified online training courses for the client’s teachers.
➖Support temporary teacher recruitment when necessary.

Would be a plus:

✔️Experience in educational or tutoring services management.
✔️Background in sales or marketing campaign monitoring.

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday – Friday, 9:00 AM – 6:00 PM CET (1-hour break included).

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Manager with an Electrical & AEC background to become a trusted partner for our customers and help drive long-term product adoption.

This role is ideal for someone who understands electrical estimating and AEC workflows, enjoys working closely with customers, and wants to influence how a product evolves — not just support it.

You’ll own customer relationships end-to-end and collaborate closely with Product, Engineering, and Sales to ensure Drawer.AI delivers real value in day-to-day electrical work.

Key Responsibilities:

• Own the full customer lifecycle: onboarding, adoption, retention, and long-term success.
• Build strong relationships with customers in the Electrical & AEC space.
• Lead customer calls, demos, onboarding sessions, and ongoing check-ins.
• Deeply understand customer workflows and translate feedback into actionable product insights.
• Act as the voice of the customer inside the company, working closely with Product and Engineering.
• Proactively identify risks, blockers, and opportunities - and help drive solutions.

• Help shape Customer Success processes and best practices as the company scales.

   

Requirements:

• Professional experience in the electrical industry or AEC (electrical contracting, estimating, construction, or related fields).
• Experience in a customer-facing role (Customer Success, Account Management, Consulting, Solutions, etc.).
• Strong understanding of electrical estimating workflows, tools, and terminology.
• Excellent communication skills in English.
• Comfortable working in a fast-moving startup environment.

Nice to have:

• Experience with SaaS products, especially in construction or AEC.
• Experience working with US-based customers.
• Hands-on background in electrical estimating.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

Tiger Finder is a new influencer discovery product developed by YouScan. 

We’re looking for our first Customer Support Manager to own support for a new B2B SaaS product from day one and help shape how customers interact with it. 

With the product’s growth, this role may evolve toward a Product Manager–type position or a CS team lead role.

What you’ll do

• Handle customer inquiries via chat and email, focusing on real outcomes, not canned replies.
• Investigate issues, reproduce them when needed, and pass clear, validated reports to the Product team.
• Collect and structure feature requests and recurring feedback.
• Follow up with customers once issues are resolved or feedback is received.
• Become a product expert as Tiger Finder evolves and take part in feature testing and early releases.
  
   

What we’re looking for

• 2+ years of experience in Customer Support in a B2B SaaS product – working with real users, not just tickets. (not technical support)
• Experience in building a support department from scratch.
• Strong English (Upper-Intermediate+) for written and spoken communication.
• Ability to quickly understand new problems and find answers independently.
• Clear thinking and structured communication – you can explain issues without noise.
• High empathy and a calm, professional tone with customers.
• Comfortable working independently and taking ownership.
• Experience with tools like Intercom, Zendesk, HubSpot, Notion, Slack, Amplitude is a plus.
• Experience working with international, English-speaking customers.
• Location - Ukraine (Kyiv)!
  
   

What we offer

• A chance to build support processes from scratch for a new product.
• Close collaboration with Product and direct influence on what gets built next.
• Structured onboarding, and cutting edge tools (including AI) for work.
• Unlimited paid vacation and sick leave.
• Hybrid work mode (Kyiv office/home).
• 4-day workweek during the summer.
• A well-established B2B SaaS company with a strong culture and market reputation.

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.
 

We are looking for a Customer Success Manager who is ready to build strong partnerships with our B2B clients, immerse themselves in FinTech, and help ensure that each client truly feels the value of our platform.

If you're about ownership, communication, and impact — welcome aboard! 🚀

🎯 Who we’re looking for:

- Trusted partner with 2+ years of experience in Customer Success, Support, Account or Project Management.

- FinTech enthusiast with 1+ year of experience in the industry and genuine interest in how it works.

- Confident communicator who has worked with B2B clients and knows how to build strong, lasting relationships.

- Calm decision-maker who stays focused and effective under pressure.

- Tech-comfortable professional who understands API documentation and can guide clients through it.

- Responsible team player who takes ownership instead of shifting blame.

- Proactive problem-solver who anticipates client needs and offers solutions before issues arise.

✨ Bonus points if you:

- Speak German, French, or Spanish (Upper-Intermediate+).

- Have experience working with APAC clients or in High-Risk segments.

- Are curious about tech and enjoy digging into product features.

💼 What you’ll do:

- Build long-term relationships with your clients, not just reply to tickets.

- Stay on top of their experience: gather feedback, uncover issues, track satisfaction.

- Prioritise, sort and process their requests — from ideas to action.

- Collaborate with integration, product, and dev teams to deliver value fast.

- Keep clients informed, calm, and confident in our support.

- Spot upsell/cross-sell opportunities and grow accounts.

- Reduce churn and help ensure retention and renewals.

- Help us make our platform even better based on what you hear from the field.

🎯 Your goals as CSM at Corefy:

- Build strong, trusting relationships with clients.

- Ensure successful onboarding and continued product usage.

- Help clients solve problems before they become blockers.

- Be the voice of the customer inside the company.

📌 Our hiring process: HR Interview → Call with the Hiring Manager → Interview with Head of Department → Offer 🎉

⭐ What we offer:

🔹 Growth & Ownership

- Salary in foreign currency + tax compensation

- Clear growth paths & Corefy Academy for FinTech expertise

- External education reimbursement — we want you to level up

- Open-door policy with the C-level — your ideas will be heard

🔹 Culture that Energises

- Your work matters and makes impact

- You’ll co-create better customer journeys, not just follow scripts

- Fun & meaningful team events — we love to celebrate and learn together

🔹 Work Environment that Works for You

- Choose what suits you best: work remotely or from our cozy office in Kyiv

- Flexible 8-hour schedule, 20 vacation days + 10 paid sick days

- Mental wellness matters — we cover sessions with the psychologist of your choice

- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.

Ready to shape the future of payments with us? Send your CV — we can’t wait to meet you! 📩

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments.

Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we’ve implemented over 600 different payment methods and cater to clients worldwide.

We’re looking for a Customer Support Specialist who’s curious, calm, and not afraid of logs, APIs, or tricky client cases. If you like helping people, solving complex puzzles, and want to grow in FinTech — this might be your next step. 🚀

🎯 Who we’re looking for:

- Tech-savvy helper with 1+ year of experience in Customer/Technical Support.
- Clear communicator who knows how to keep clients calm and confident, even in stressful situations.
 - Structured thinker who enjoys breaking down problems and turning them into solutions.
 - Self-learner who’s comfortable exploring APIs, digging into logs, and writing SQL queries to find root causes.
 - Ownership taker who doesn’t wait for instructions, but takes charge of client issues until resolution.
 - FinTech explorer who’s interested in online payments and wants to dive deeper into the domain.

✨ Bonus points if you:

- Have experience working with tools like Postman, Grafana, Kibana, or Jira.
 - Have worked with international B2B clients or on 24/7 support schedules.
 - Know your way around large datasets and like working with SQL and dashboards.
 - Have taken QA, API, or other relevant tech courses.

💼 What you’ll do:

- Be the first line of support -  reply to client queries via Jira.
 - Help clients troubleshoot issues and guide them through product functionality.
- Analyze logs, run API calls, and check monitoring dashboards to find root causes.
 - Escalate bugs, edge cases, or unusual behavior to dev, QA, or integration teams.
 - Take part in incident management: monitor alerts, report outages, and support recovery.
 - Provide service support: from generating reports to setting up client dashboards.
 - Keep your teammates in the loop and improve support documentation along the way.
 

📌 Hiring process: HR Interview → Interview with the Support Team Lead → Interview with the Head of CS  → Offer 🎉
 

⭐ What we offer:
🔹 Growth & Ownership
- Salary in foreign currency + tax compensation.
- Clear growth paths & Corefy Academy to deepen your FinTech expertise.
- Bonus system based on SLA and quality metrics — up to +20% on top of your base salary.
- Reimbursement for external courses — we support your drive to grow.
 - Open-door policy with C-level — your ideas will be heard and valued.

🔹 Culture that Energises
- Meaningful work: you’ll tackle real cases, not just follow scripts.
- Regular team events — from fun celebrations to learning sessions.
- Friendly, supportive teammates who’ve always got your back.

🔹 Work Environment that Works for You
- Work where you feel productive: remotely or from our cozy Kyiv office.
- 8-hour shift schedule, 5 days a week, including occasional weekends (also night shifts on alert).
- 20 vacation days + 10 paid sick days.
- Mental wellness support — we cover sessions with a psychologist of your choice.
- Enjoy breakfast days at the office and everything you need for productive work — a generator, uninterrupted internet, and full tech freedom: choose between a MacBook or a Linux-based laptop.
 

Want to grow in FinTech and support great products for clients worldwide? Send us your CV — we’d love  to meet you! 📩

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

About the role
 

We are looking for a Technical Support Specialist to support and maintain solutions built on Microsoft Power Platform.

The role focuses on production support, system stability, incident management, and troubleshooting of business-critical applications.

You will work with Power Apps, Power Automate, Azure SQL Database, and integrations with external services, supporting existing solutions and ensuring their reliability and performance.

This is a long-term, full-time position with a structured workflow and clear responsibilities.

Responsibilities

• Provide technical support for production Power Platform solutions
• Troubleshoot incidents related to Power Apps, Power Automate, and Azure SQL Database
• Monitor system stability and respond to incidents in a timely manner
• Investigate root causes and propose permanent fixes
• Support integrations with external services and APIs
• Work with technical documentation and maintain support-related documentation
• Communicate clearly with stakeholders regarding incidents, status, and resolutions
• Participate in incident management and service improvement processes
   

Requirements

• Hands-on experience with Microsoft Power Platform:

  • Power Apps
  • Power Automate

  Understanding of Azure SQL Database

• Experience supporting production systems
• Strong troubleshooting and incident management skills
• Ability to work with technical documentation
• Clear communication skills and ability to interact with stakeholders
• Strong sense of responsibility and attention to detail
• Ability to work independently in a remote environment
   

Nice to have

• Experience with Power BI, Customer Voice, or similar Power Platform tools
• Experience with email services (e.g. SendGrid)
• Experience supporting enterprise solutions
• Knowledge of ITIL or incident management best practices
•  

We offer

• Full-time remote work
• Long-term project
• Stable workload
• Clear processes and responsibilities
• Opportunity to work with Microsoft Power Platform in real production environments

N.B.! Location: remote from Latvia/Lithuania; 

JD:

In partnership with one of the global consulting enterprises, on a large-scale digital transformation program for a UK Telecommunication industry client, we are seeking an Atlassian Support Engineer Working in partnership with Administrators in the AppAdmin team in the client's Tech Group, manage the configuration and administration of Atlassian Cloud, GitHub, and Slack and work on optimisation activities to support an improved developer experience. 

Must have 

• Hands-on experience administering either Atlassian Cloud or GitHub in a mid-to-large engineering org 
• Strong understanding of access control, audit logging, and compliance requirements 
• Detail-oriented with a passion for clean, scalable configurations and documentation 
• Customer friendly attitude and experience with training users 
• Collaborative attitude and ability to work with the team 
• Experience with, or willingness to learn scripting and automation 
• Proactive attitude 

Desirable 

• Familiarity with scripting and automation (e.g., Python, JSON, HTML, AWS, GitHub Actions, Atlassian REST APIs) 
• Familiarity with standardized agile ways of working and scrum 
• Knowledge of scaling systems and processes 

Illustrative example tasks: 

• Review and update documentation and announcements on Gateway, Confluence, and Word 
• Respond to support requests in Jira and Slack 
• Configure Jira Cloud projects (issue types, workflows, screens, schemes) 
• Set up project roles, permissions, and user access (including sensitive projects/fields) 
• Create and maintain Jira Cloud automation rules 
• Configure and update workflows and their associations with schemes 
• Support Jira Service Management pilots, assessments, toolkit migration, and Assets/Objects configuration 
• Collaborate with Atlassian Fast Shift team on onboarding 
• Support plugin/macro phaseout and manage app licensing/permissions 
• Provide onboarding and offboarding support to users 
• Request security and legal clearance for integrations 
• Identify and improve gaps in admin processes 
• Maintain static JSON repositories and provide metrics on cleanup/admin performance 
• Manage issue migrations (CSV, Cloud Migration Assistant) 
• Configure email notifications and templates 
• Troubleshoot app issues, user problems, and onpremise bugs where needed 
• Monitor system performance and logs 
• Audit user activity, permission changes, and system usage 

As the company scales, operational load increases across customer communication, fulfilment coordination, and internal admin work. Without clear ownership of these routine but critical tasks, senior team members get pulled into day-to-day execution, customer issues escalate late, and small operational gaps turn into bigger problems.

This role exists to protect operational focus and execution speed by owning customer-facing communication and supporting daily operational tasks, ensuring that issues are handled quickly, data is accurate, and the operations team can focus on higher-impact work.

What this person will do

• Own day-to-day customer communication across email, chat, and internal tools

• Handle customer requests related to: 

  - Orders and order status, 

  - Subscriptions and billing questions, 

  - Delivery issues, delays, and complaints

• Escalate non-standard or operational issues clearly and on time, with context and proposed next steps

• Support fulfilment and operations execution:

  - Coordinate with fulfilment partners and suppliers on routine topics

  - Track deliveries, order statuses, and operational follow-ups

  - Help resolve issues between customers, fulfilment, and internal teams

• Assist the operations team with internal support tasks:

  - Data entry and system updates

  - Basic reporting and operational tracking

  - Document preparation and maintenance

  - Keeping trackers, logs, and task lists up to date

• Take ownership of ad-hoc tasks and problem-solving to unblock the team and keep operations running smoothly
•  

Must-have

• 1-3+ years of experience in customer support, operations, or admin roles
• Strong written communication skills and customer-first mindset
• High level of ownership, reliability, and attention to detail
• Ability to handle repetitive tasks without losing accuracy
• Comfortable working with multiple tools (email, spreadsheets, task trackers, internal systems)
• Able to escalate issues clearly and without emotional noise
   

Nice-to-have

• Experience in e-commerce, fulfilment, logistics, or subscription-based businesses
• Familiarity with tools like Notion, Google Sheets, CRMs, or helpdesk systems
• Experience working in fast-moving teams where priorities can shift
• Understanding of basic operational processes and dependencies
• Comfort with ad-hoc tasks and imperfect information

Takadao is on the lookout for a passionate and empathetic Community & Customer Support Associate to join our growing LifeDAO community! This is a full-time, remote opportunity for someone who thrives on building relationships, supporting users, and making a meaningful impact in the Web3 space.

We strongly preferred female candidates who are trilingual (English/French/Arabic). 

💬 What You’ll Do

• Be the first point of contact for TLD members across WhatsApp, Circle, LinkedIn, X, email, and more
   
• Build meaningful relationships by engaging, listening, and supporting members with empathy and care
   
• Respond to questions about LifeDAO, memberships, and platform-related concerns
   
• Escalate complex or technical issues to the appropriate internal teams
   
• Support community moderation to maintain a respectful and safe environment
   
• Help onboard new members, host onboarding sessions, and guide them through TLD products and processes
   
• Maintain clear documentation of FAQs, issues, and resolutions
   
• Assist with online events and engagement activities
   
• Support the Community Manager and CMT with daily community operations
   
• Share feedback and insights from the community to help improve the overall user experience
  
   

✅ What We’re Looking For

• Fluent in English and French (written & spoken) and Arabic (spoken)
   
• Background in Customer Support, Customer Service, or Community Management
   
• Comfortable engaging with users in online communities (WhatsApp, Circle, LinkedIn, X) experience is a plus)
   
• Strong communication and interpersonal skills
   
• Charismatic, Patient, empathetic, and solution-oriented mindset

• Ability to work collaboratively in a multicultural team.

• Ambitious, Adaptable, proactive, and eager to learn.

   

💡 Strong preference for female candidates who are trilingual (English / French / Arabic)

🌟 Nice to Have

• Experience in Web3, DAO, fintech, or startup environments
   
• Basic understanding of decentralized platforms or digital communities
   
• Experience supporting international or multicultural users
   

• Familiarity with CRM or ticketing tools

   

💡 Why Join Takadao?

At Takadao, we’re building trustless and transparent Web3 alternatives to banking and insurance- empowering communities globally with Shariah-compliant, blockchain-powered solutions.

You’ll be part of a diverse, mission-driven team shaping the future of decentralized finance and community-driven protection. Expect:
✨ Flexible work environment
🌍 Global team of innovators
🔗 Purpose-driven projects with real-world impact
🚀 The thrill of building something visionary

If you’re ready to lead, innovate, and bring world-class learning experiences to a thriving global community, we’d love to meet you.

We are looking for the person who would join the Support and Product Managers Team.

Main Requirements:

- Advanced English level proficiency, both written and verbal; 
- Technical background or mindset;

Would be a plus:
- ERP experience;

- Experience in managing software developments;

- Experience and/or knowledge in Accounting, Warehousing, CRM areas of the business;
- Experience and/or Knowledge in Office365/Azure integrations.

What will you do?
- Oversee the resolution of reported system errors, whether raised by customers or identified internally. 

- Evaluate customer requirements  and transform them into tech specs for developers;
- Ensuring timely delivery of clients' developments within the estimated budget;

- Business analysis: identifying problems, opportunities and solutions for complex issues;

- Participating in ongoing reviews of business processes and developing optimisation strategies;

- Managing internal R&D improvements from scoping to the delivery;

- Maintaining technical documentation.

This position combines communication with customers, working with Product Managers and developers, a bit of QA-ing, and just a little bit of being Sherlock Holmes when it comes to replicating strange bugs. 

We offer a stimulating, cultured and energetic working environment designed to create unparalleled career experience to develop lifelong skills personally and professionally. We present equal opportunities for career development which we actively promote and assist with in every way.

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We’re looking for a Client Success Manager who will be responsible for making sure clients get the most value out of a company’s product or service. The main goal is to build long-term relationships and help clients succeed, which in turn reduces churn and drives growth.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Act as the primary point of contact for clients, ensuring a positive customer experience.
• Guide clients through onboarding to ensure fast adoption and value realization.
• Understand client goals and align product usage to meet their business needs.
• Monitor customer health, satisfaction, and retention metrics.
• Proactively identify and resolve issues to prevent escalations.
• Regularly engage with clients to provide updates, best practices, and product insights.
• Collaborate with internal teams to advocate for client needs and improvements.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Provide feedback to product and management teams based on client input.

Requirements:

• Experience in iGaming is a must
• 5+ years experience in Client Success, Account Management, or related client-facing roles.
• B2B experience (casino, platform)
• Work experience in product lifecycle, SaaS integrations.
• Familiarity with SaaS environments and technical concepts to engage effectively with clients and internal teams
• Knowledge of software tools and platforms that unify customer data and insights to support effective account management.
• Ability to leverage aggregated customer data and reports to guide and support a team of CSMs
• Strong attention to detail and teamwork skills.
• Ability to meet deadlines in a fast-paced environment.

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you describe a time you led client lifecycle management and helped drive retention or growth? What strategies or tools did you use?
3. Please explain more about your experience B2B from Client Success Management role (iGaming) ?
4.  What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?    
5. What is your notice period and how soon can you join ?   

About the Role

We’re looking for an Integration Specialist to lead technical onboarding and ongoing support of B2B partners integrating with a crypto-fintech Banking-as-a-Service (BaaS) platform.

In this role, you’ll act as a bridge between partners and the platform’s technology, ensuring smooth integrations across REST APIs, webhooks, and on-chain (EVM) components.

Key Responsibilities:

- Lead the full integration process for new B2B partners, ensuring smooth onboarding and timely launches across both API and on-chain touchpoints

- Act as the primary technical point of contact for partners, supporting them with API documentation, smart wallet integrations, and blockchain-specific queries

- Conduct UAT and certification checks to validate transaction flows, wallet operations, and compliance requirements

- Identify, troubleshoot, and resolve technical issues during integration, including debugging API calls, webhook failures, and on-chain transaction errors

- Maintain, update, and continuously improve integration guides, API documentation, and technical runbooks

- Work closely with Engineering, Product, and Commercial teams to align technical delivery with business objectives

Requirements:

- 3+ years of experience in a technical support, technical account management, or integrations-focused role
- Languages: Russian or Ukranian - must have 

- Strong understanding of REST APIs, JSON, and webhooks

- Hands-on experience with API testing tools (Postman/Insomnia or similar)

- Familiarity with blockchain concepts: wallets, transactions, EVM basics, and token standards (ERC-20)

- Experience with blockchain analyze via explorers

- Understanding of account abstraction, smart wallets/MPC wallet infrastructure

- Experience with stablecoins, payment rails, or fintech/crypto products background

- Experience using log management tools to investigate and debug issues

- Ability to explain complex technical concepts clearly to both technical and non-technical stakeholders

- Strong written and verbal communication skills in English (Upper-Intermediate or higher)

- Ownership mindset: you care about results and long-term partner success

- Ability to work independently, prioritize effectively, and stay focused on outcomes

Nice to Have:

- Basic to intermediate SQL querying skills

- Basic knowledge of Python / TypeScript / Go programming language

- Knowledge of KYC/AML compliance flows in crypto context

- Hands-on experience running technical demos

What We Offer:

- Opportunity to work at the intersection of traditional finance and blockchain technology

- Direct impact on partner success and platform growth

- Collaborative environment with experienced blockchain engineers and product teams

- Professional growth in the rapidly evolving Web3/fintech space

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

• Experience in L1/L2 technical support or IT service desk roles
• Basic knowledge of Windows Server environments
• Basic MS SQL knowledge (user-level: queries, validation, data checks)
• Fundamental understanding of network technologies and protocols
• Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
• Confident in written and spoken English
• Independent, reliable, and detail-oriented working style
• Technical and solution-oriented mindset
• Strong interpersonal and communication skills
   

Responsibilities:

• Provide L1/L2 technical support via email, chat, and calls
• Troubleshoot Windows environment issues and basic network connectivity problems
• Perform basic MS SQL checks and validate measurement or system data
• Support configuration and deployment of IoT devices/data loggers following documented procedures
• Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
• Maintain accurate ticket documentation in CRM/helpdesk systems
• Follow internal workflows, SLAs, and quality standards
• Contribute to knowledge base creation and continuous process improvements
• Collaborate with Team Leaders, QA, Operations, and Engineering
   

Would be a plus:

• Experience with Zendesk and similar ticketing platforms
• Previous BPO / outsourcing experience
• Technical education or certifications
• Experience supporting SaaS or hardware-enabled products
• Familiarity with structured troubleshooting methodologies
   

Work conditions:

• Remote work;
• The probation period is 2 months;
• 2 non-fixed days off per week.
• 3 types of work shifts: morning 8:00−16:000, Day 16:00—0:00, night shift 0:00−8:00