Jobs

Employment type: Part-time (approx. 4 months) with the opportunity to transition into a full-time role after the New Year 2026

Product that needs your engagement 

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.    
 

Your future team of professionals 

You will become part of a dynamic team of professionals who are deeply passionate about our product. Our team includes a Partnership Manager, a Lead Generation Specialist, and a Partnership Team Lead, each playing a pivotal role in driving growth and fostering success. 
 

Your future challenges

You will drive lead generation and user growth for Skyvia by managing product placement on partners’ marketplaces and integration pages. You`ll acquire development accounts for the product team to develop and maintain Skyvia connectors. Together with technology partners, you’ll create cross-selling opportunities and run joint promotions to boost visibility and registrations. 
 

Impact you will make 

• Expanding coverage of marketplaces with product listings
• Preparing and optimizing materials for product listings on marketplaces in cooperation with the Skyvia Content Team
• Keeping listings up to date in line with product changes (new features, releases, connectors, etc.)
• Maintaining accurate documentation of product placement statuses on marketplaces in Confluence
• Building long-term partnerships with technology partners through meetings, calls, and written communication
• Encouraging partners to participate in co-marketing activities. Initiate, coordinate and execute these activities
• Supporting the acquisition of test accounts or access credentials for the product team to develop or maintain connectors
• Generating regular reports on the status of marketplace operations and partnership activities
• Ensuring timely updates and responses to partner inquiries and follow-ups
• The responsibilities also include partner lead validation and cold outreach 
   

Skills we are looking for 

• 1+ years of experience in IT/Tech companies
• Higher education (preferably technical, IT)
• English — Intermediate and above
• Strong understanding of online platforms/marketplaces for IT product placements
• Basic knowledge of internet marketing and experience in launching marketing activities
• Familiarity with specialized tools (e.g., Grammarly, Qualaroo, GPT Chat)
• Experience working with CRM systems
• Experience with online resources, forums, administrative panels, or marketplaces
• Independence, self-organization, сhangebilitty 
   

Benefits you get

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

Annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

Sick leaves — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.

• Stand with Ukraine!

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation. 
 

Our Hiring Process

• Recruitment Interview
• Test Task
• Technical Interview
• Offer Call
   

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. 

The timeframe for feedback between interview stages may take up to 2 weeks.

We are seeking a highly skilled Technical Support Engineer to join our team. This role requires a proactive problem solver with excellent communication skills who can support our customers in real time. You will serve as a critical link between our technology and our clients, ensuring smooth operations and exceptional service.

Responsibilities

• Act as a senior escalation point for complex technical issues
• Provide real-time remote support to customers, responding promptly to issues and requests.
• Connect securely to customer environments and troubleshoot problems using advanced tools.
• Monitor dashboards to detect anomalies, performance issues, and potential risks.
• Analyze issues to identify potential root causes and propose effective solutions.
• Collaborate closely with product and engineering teams to resolve complex technical problems.
• Document support activities, resolutions, and share knowledge with internal teams.
• Maintain clear, professional, and empathetic communication with customers.

Requirements

• Minimum 5 years of experience in a technical support, DevOps, or system engineering role.
• Proven ability to troubleshoot and analyze complex software/system issues.
• Experience with monitoring dashboards, diagnostic tools, and remote troubleshooting.
• Experience with SQL, REST APIs, JIRA, Postman, Grafana.
• Ability to read logs and detect failure points.
• Troubleshoot deployment issues and provide remote user support.
• Strong communication and customer service skills, with the ability to explain technical issues clearly.
• Self-starter comfortable working in a fast-paced startup environment.
• High level of spoken and written English is required
• Availability to work starting at 5:00 AM EST.

Preferred Skills (Nice to Have)

• Experience with healthcare software, SaaS, or mission-critical systems.
• Familiarity with SQL, APIs, or log analysis.
• Previous startup experience.

We Offer

• Work in a fast-growing digital health company making real impact on long-term care and skilled nursing facilities.
• Enjoy a friendly and collaborative team culture.
• Benefit from remote work and flexible environment.
• Grow with professional development opportunities.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are seeking a highly motivated and organized KYC & Payments Manager with at least an Upper-Intermediate level of English proficiency and a minimum of 1 year of proven experience in a similar role. In this role, you will be working with customer verification and payout requests, processing documents, and communicating with payment providers. 
 

The ideal candidate has a proven track record in a similar role, excellent communication and leadership skills, and a strong customer-focused mentality. Experience in customer support would be a huge benefit. 
 

We value: respect, transparency, commitment, responsibility, and attention to detail.
We despise: dishonesty in any form, exaggerated snobbism, and unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Request and verify customer documents in accordance with industry regulations and security standards.
• Process payouts in compliance with existing terms and conditions, utilizing various payment methods.
• Monitor transaction success to ensure timely receipt of funds.

• Collaborate closely with the support team, payment processors, and service providers to deliver optimal customer satisfaction.

   

A FEW MUSTS ❗

• Proven experience of at least 1 year in a comparable position 
• Be fluent in written and spoken English (this is the official office language).
• Be interested in iGaming and increasing your tech knowledge.

WHAT WE OFFER 💎

• Hybrid work format - ability to attend the office in Lviv city center (which is absolutely pet-friendly 🐶).
• Comprehensive onboarding program, which will help you to facilitate your seamless integration into projects and enhance your adoption of best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

🌟 We’re Hiring: IT Support & Administration Specialist (Mexico City, LATAM) 🌟

Role: SUPPORT MANAGEMENT, SUPPORT AND MAINTENANCE SERVICES

Location: Mexico City, Mexico (On-site support required a few days per week)
Work Hours: Monday to Friday, 9 AM – 6 PM
Languages: Bilingual – Spanish & English

About the Role:
Join a fast-growing global company that provides innovative solutions for personnel assessment and workplace integrity. We are looking for a skilled IT professional to manage support and maintenance services across LATAM offices.

Your Responsibilities:

• Provide Tier-1 IT support for LATAM offices, including hardware troubleshooting (PCs, printers, network devices, peripherals)
• Support Windows PCs and mobile devices
• Manage Office 365 administration
• Lead and manage global IT projects (planning, execution, post-project support)
• Document IT issues, projects, and configurations
• Coordinate IT equipment procurement with global teams
• Ensure IT systems meet security, compliance, and licensing standards
• Conduct weekly status meetings and reporting

You Should Have:

• Proven experience providing IT support to businesses
• Strong project management skills for global IT initiatives
• Ability to provide on-site support in Mexico City
• Fluency in Spanish and English
• Experience with Jira or similar ticketing systems

Why Join Us:

• Work with a global, innovative, and collaborative team
• Take ownership of IT support and project initiatives
• Gain exposure to global IT operations and initiatives

igTalents is a full-cycle recruitment agency dedicated to the iGaming industry. We partner with one of the market’s leading iGaming holdings, giving candidates access to unique growth opportunities. 

Our mission is to help iGaming professionals find the best roles and unlock their potential, supporting talent at every stage of the journey.

We are looking for an experienced Customer Support Team Lead to join our Crypto Casino Project. This role is crucial in building and developing our in-house customer support function, transitioning from external providers, and ensuring high-quality service and operational security.

What experience is important:

• 3+ years of experience leading a customer support team in online gambling or fintech.

• Solid understanding of cryptocurrency operations.

• Strong leadership and problem-solving skills.

• Hands-on experience with CRM systems and analytics tools.

• Advanced English (written and spoken).

Nice to have:

• Experience transitioning from outsourced support to in-house teams.

• Knowledge of regulatory requirements in online gambling.

• Experience with VIP client management.

• Additional languages.

• Basic blockchain knowledge.

What you will do:

• Lead and manage the customer support team: hiring, training, and coaching.

• Develop and implement customer service standards and processes.

• Optimize workflows to improve efficiency and customer satisfaction.

• Coordinate with Risk Management and Anti-Fraud teams.

• Establish VIP customer support processes.

• Manage support channels (chat, email, phone).

• Monitor KPIs and report regularly to the COO.

Why you should consider this opportunity

• Remote-first format: Mon–Fri, 10:00–19:00 (UTC+2) — skip the commute.
• Paid vacation & sick leave, plus an extra day off for your birthday.
• Competitive compensation that fairly reflects your expertise and impact.
• Engaging corporate events to learn, share experience, and grow with like-minded professionals.
• No micromanagement: we trust our team, encourage initiative, and keep a flat hierarchy for fast decisions.
• Ongoing professional development: continuous support to build new skills and advance your career.
• Dynamic work environment: a profitable, forward-thinking company where every specialist plays a key role.

🚀 Join one of the strongest teams in iGaming and unlock your full potential!

Customer Support – Online Casino (Remote)

We are looking for a Customer Support Agent to join our growing online casino team. This is a fully remote role where you will communicate with players via chat and email, assist with account, payment, and game questions, and ensure a positive user experience.

Requirements:

• Strong English skills (both written and spoken), German language is a big plus.

• Basic computer skills

• Responsibility and willingness to help customers

• Must Experience in customer support in iGaming.

We offer:

• Remote work from anywhere

• Fixed salary + bonus

• Supportive and friendly international team

• Opportunity to grow within the iGaming industry

If you have experience in iGaming customer support and enjoy helping players, we’d love to hear from you. Join our team and let’s create an outstanding player experience together!

About the Role:

We're growing fast and are excited to expand our team! We're looking for a passionate L1 Support engineer to join our partner team and help us continue our journey of innovation and excellence.

What We’re Looking For:

• Experience in incident management or technical support roles (1+ years).
• Strong knowledge of monitoring tools like Grafana.
• Good understanding of incident escalation flows and priorities
• Ability to follow runbooks and escalation playbooks
• Knowledge of software system components (frontend, backend, infrastructure).
• Excellent communication and reporting skills.
• Ability to work in shifts (8h per day).

• English - intermediate+.

   

Technical/specialized knowledge:

• Experience with incident prioritization (P1, P2, P3) and SLA tracking.
• Hands-on with Slack, Confluence, Jira for communication and reporting.
• Knowledge of release flows, rollback notifications, escalation trees.
• Basic understanding of observability concepts (what to monitor and why).
• Knowledge of gambling/gaming systems will be a plus
• Familiarity with HTTP, APIs, databases (SQL/NoSQL basics) will be a plus

What You’ll Do:

• Monitor production systems, services, and alerts (Grafana, PagerDuty).
• Perform initial investigation and diagnosis of incidents.
• Escalate critical incidents to the appropriate development, DevOps, Backend, QA teams.
• Participate in on-call rotations (8-hour shifts, covering 24/7).
• Collaborate with product managers and client support on incident updates.
• Document incidents, actions, and resolutions in Jira and Confluence.
• Ensure SLA compliance (response and resolution time).
• Support post-incident RCA preparation with PMs and tech leads.
• Maintain accurate shift handover logs (if needed) and communicate issues to the next shift.

• Work closely with DevOps on alert fine-tuning and incident prevention improvements.

   

What We Offer:

Flexible remote work schedule.
Paid sick leave and vacation days.
All necessary equipment provided as needed.
Opportunities to participate in internal company events, open discussions, product meetups, and training sessions on soft skills 
development.
A supportive work environment with no micromanagement or rigid hierarchy—quick decision-making is our style.
 
If you’re ready to bring your expertise to a dynamic and growing team, join us and be a part of our exciting journey.

Suplint is a fast-growing international manufacturer of dietary supplements, successfully operating across multiple global marketplaces like Amazon and Mercado Libre. In just two years, we've built a worldwide global team with departments spanning production, sales, SMM, and beyond. Our company is defined by dynamic growth, flexibility, fast decision-making, and results-driven, collaborative teamwork.

Who we're looking for:

We are seeking a proactive and detail-oriented Amazon Case Specialist to join our team. Your primary role will be to manage all communications and problem-solving efforts with Amazon Seller Support. Your work will be crucial in helping us maintain the health and stability of our account by quickly and effectively resolving issues, ensuring our product listings are active, and our account remains in good standing.

Responsibilities:

📝Opening and managing "cases" (support tickets) with Amazon's Seller Support team for various issues.

📞Communicating with Amazon representatives via online chat and phone calls.

📂Preparing  and  providing necessary documents and information for efficient problem-solving.

🔎Monitoring the status of open cases and following up to ensure successful resolution.

📊Regularly updating management on the status of all active cases and ongoing issues.

🚀Staying up-to-date with Amazon's evolving policies and guidelines.

Requirements:

💼Proven 2+ years of Amazon experience in a similar position.

🗣️Fluent in both spoken and written English.

🤝Strong ability to conduct professional correspondence and negotiations, articulate your position clearly, and provide evidence-based arguments.

🔎Capable of handling large volumes of information, quickly identifying key details, and keeping records organized.

🧠An analytical mindset with the ability to find effective solutions, even in complex or unfamiliar situations.

⏰Excellent time management and organizational skills, with the ability to work independently and prioritize tasks.

Would be a plus: 

⚖️Experience with legal documentation and familiarity with intellectual property rights.

🛒Experience with Amazon account management.

🌱Experience with dietary supplements

Our advantages:

✅Work for an international company

✅Timely salary

✅Paid Vacations

✅Possibility of developing your career and mastering adjust professional fields

✅Remote work with flexible schedule: 5 days a week from 10 AM to 7 PM (GMT+3)

📩 Ready to take your Amazon expertise to the next level?

We’d love to meet you. Apply now and become part of Suplint’s global growth journey!

About us:
Hire1 is a recruiting agency and a platform for freelance recruiters. Our mission is to quickly and efficiently find top talent for our clients. We work with both Ukrainian and international companies.

We are looking for an Operations Manager Assistant who can take on part of the manager’s tasks, help optimize processes, and improve team efficiency. This is an opportunity to work in a dynamic environment where no day is boring.

Responsibilities:

• Communicate with freelance recruiters and handle their registration
• Provide full support and assistance to freelance recruiters, answering their questions
• Announce new vacancies in Telegram and LinkedIn
• Assist recruiters with vacancies (candidate search and response management)
• Conduct interviews with candidates for our vacancies
• Publish vacancies on the platform
• Monitor candidate statuses and remind in-house recruiters
• Perform other tasks as needed

Requirements:

• Willingness and ability to learn quickly
• Ability to switch between tasks efficiently
• Proactive and active approach to work
• English language proficiency: B2 or higher
• Bonus: experience in recruiting

Working hours:

• 12:00 – 21:00 Kyiv time
• Monday – Friday

Conditions:

• Paid vacation: 20 working days per year after 6 months of employment
• Salary:
  • $400 per month during the probation period (up to 3 months)
  • $500 per month after probation
• Possibility of working as a freelancer (FOP) after 3 months

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Aspichi is a technology company developing and implementing a virtual reality (VR) program for psychological support and rehabilitation. 
Today, our solution is already in use and actively expanding. We have signed partnership agreements with over 60 leading rehabilitation centers in Ukraine and abroad, as well as with military units and training centers. The number of partners is constantly growing. 

Our mission is to make psychological support more accessible, evidence-based, and effective through innovation and science-backed practices. 

Main Responsibilities 

• Lead and develop the Product Support team to ensure high-quality assistance for clients. 
• Responsible for accepting customer inquiries via multiple channels (email, chat, calls, etc.). 
• Analyze and control the response process for a wide range of questions, including product usage by therapists and patients, technical issues, and best practices. 
• Collect customer feedback and initiate improvements to enhance the product and user experience. 
• Coordinate with internal teams (Product, Tech, R&D, HR) to ensure effective communication and resolution of customer issues. 
• Create and optimize support processes, documentation, and reporting standards. 
• Train and mentor team members to improve performance and service quality. 
• Ensure customer satisfaction KPIs and SLAs are met. 
• Support partners in integrating and scaling VR-based psychological programs. 

Requirements 

• 3+ years of experience in Product Support / Customer Success, preferably in tech, SaaS, or healthcare-related industries. 
• Experience in managing or leading support teams. 
• Strong problem-solving and process optimization skills. 
• Excellent communication skills and customer-oriented mindset. 
• Ability to analyze feedback, identify trends, and translate them into product or process improvements. 
• Good knowledge of support tools and CRM systems. 
• English — Upper-Intermediate (B2) or higher. 
• Ukrainian (native/advanced). 

We Offer 

• Work in an innovative tech company at the intersection of VR and psychology. 
• Opportunity to build and lead a Customer Support function from the ground up. 
• Collaboration with top rehabilitation institutions and military units in Ukraine and internationally. 
• Participation in scientific and practical research to improve psychological support. 
• Competitive compensation and career growth opportunities. 
• Friendly, innovative, and mission-driven team environment. 

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
   

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

Our company is seeking a dedicated Customer Support Manager with 6 months of professional experience who possesses strong technical aptitude, excellent analytical skills, and a customer‑centric mindset.

Requirements:

—  6 months of experience in customer support

—  Excellent written and verbal English communication skills

—  Strong problem‑solving abilities and attention to detail

—  Experience in the UK market is preferred

—  Experience with B2B SaaS support also nice to have

Responsibilities:
— Communication with clients after onboarding on platform

— Administer day‑to‑day operational tasks, including generating and adding invoices and bills

We offer:
— adequate leadership without micromanagement;
— flexible work schedule (work starts from 8 until 12);
— paid vacation 15 working days and paid sick leave;
— coverage english classes and coworking;
— strong team of middle & senior level;
— remote work;
— opportunities and prospects for professional growth, competitive salary;
— bonuses for high results in work and successful interviews;
— gifts for birthday, company anniversary, wedding and the birth of a child;
— financial support in case of unexpected situations
— the possibility of continuous training (with the help of internal and external programs);

Our client is a modern, product-focused tech company working on protecting and managing sensitive data. They are looking for a Technical Support Engineer (Middle level) with strong networking knowledge and solid troubleshooting skills. You will join the Customer Success department and closely collaborate with engineering and integration teams. The role involves supporting customers, helping them configure and integrate the system, and even contributing code changes to improve the platform.

This is a great opportunity for someone who enjoys solving complex technical problems, working directly with customers, and driving improvements in SaaS solutions.
 

Requirements:

• 4+ years of experience as a Technical Support Engineer.
• Experience supporting SaaS products.
• Strong understanding of the OSI model and HTTP protocol.
• Solid software troubleshooting skills, with the ability to understand systems end-to-end.
• Basic knowledge of Test Driven Development, Git, SQL, and Linux.
• English — Upper-Intermediate or higher.
• Excellent communication, collaboration, and problem-solving skills.
   

Would be a plus:

• Experience with Docker and AWS.
• Coding skills (e.g., contributing small fixes or enhancements).
• Proven ability to manage projects and coordinate cross-functional work.
   

Responsibilities:

• Take ownership of customer issues and drive them through to resolution.
• Support customer onboarding as the primary technical point of contact.
• Collaborate with Account Management to understand customer requirements and map them to solutions.
• Assist customers with platform integration, translating requirements into code-level solutions.
• Engage with development teams to escalate bugs, create feature requests, or obtain missing information.
• Create or update technical documentation based on request investigations.
• Contribute fixes and enhancements via pull requests to product components.
• Meet or exceed SLA targets consistently.
• Participate in on-call support rotation and respond to emergencies when needed.

WebSpellChecker is a company specializing in AI-powered text correction. Through our core product, WProofreader, we empower businesses and individuals with solutions for flawless communication. We are a team driven by creativity and a strong commitment to our customers, dedicated to maintaining high quality and reliability in everything we do.

We are looking for a Customer Care manager to help us keep our clients satisfied and engaged with WSC products and services.

What you will do

• Build and nurture strong relationships with our existing clients, ensuring their satisfaction and facilitating subscription renewals and upgrades.
• Act as the main point of contact for client inquiries and work closely with our development team to resolve technical issues.
• Maintain up-to-date client information in Salesforce and track support requests in Help Scout.

• Create and maintain internal and external knowledge base articles on how to deal with common requests.

   

Knowledge and skills required

• 2+ years of experience in a customer support or account management role, ideally within an IT product company.
• Upper-Intermediate level of spoken and written English.
• Strong communication and negotiation skills with a customer-focused mindset.
• Understanding of software development processes and technologies.

• Excellent attention to detail and ability to manage multiple priorities effectively.

   

Would be a plus

• Experience with CRMs, Google Workspace, and help desk software.
• Proficiency in additional foreign languages.