Jobs

Hi!
We’re excited to introduce you to Softsich!

We are looking for an energetic and client-oriented VIP Support Manager who will become a trusted partner to our most valuable customers. If you’re great at building trust, offering personalized solutions, and delivering premium service — this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.

Our Ideal Candidate Has:

• 1+ year of experience as a VIP / Customer Support Representative in the marketing industry.
• SoftSwiss BackOffice work experience
• English level: Upper-intermediate+
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry — basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills — the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.

We offer:

• A flexible schedule and remote format, or offices in Warsaw/Kyiv — you choose.
• 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team-building events, and a warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send us your CV now to learn more!

Main Responsibilities

– Real-Time Monitoring & Detection:

– Monitor live dashboards, logs, game graphics, and chat channels to detect performance issues, crashes, anomalies, or suspicious activity

– Ensure stable game operations by quickly identifying and prioritizing incidents that may impact the player experience

– Incident Response & Investigation:

– Respond rapidly to alerts and technical issues, coordinating with internal teams to minimize downtime or disruptions

– Investigate root causes using logs, player activity, and system metrics; escalate or resolve based on findings

– Manual Operations & Issue Resolution:

– Handle manual inputs (e.g., round corrections, jackpot results) using Back Office tools and resolve stuck or failed transactions

– Support dispute resolution by analyzing player activity, validating round outcomes, and identifying suspicious behavior

– Communication, Escalation & Documentation:

– Liaise with operators and internal departments (e.g., Development, Fraud, Integration) on technical or gameplay-related issues

– Maintain detailed incident reports and handover notes to ensure smooth shift transitions and operational continuity

Mandatory Requirements

– Experience in a similar position 1 year

– English proficiency — Intermediate or higher level in both written and spoken communication

– Strong attention to detail with solid analytical and problem-solving skills to identify and resolve live issues efficiently

– Basic understanding of game mechanics or previous experience working in the iGaming or online entertainment industry

– A proactive mindset with a strong sense of ownership and the ability to work both independently and in a team environment

– Experience in technical support, preferably in a fast-paced or 24/7 operational environment

– Experience using ticketing and collaboration platforms like Jira, Confluence, or similar

– Familiarity with monitoring and incident management tools, such as Grafana, Google Cloud, and Back Office systems

We offer

– Competitive Salary: A fixed salary in EUR with annual performance reviews to recognise your growth.

– Comprehensive Benefits: Includes medical insurance, access to a psychologist, and participation in our English-speaking club.

– Paid Time Off: 20 vacation days + 10 lieu days, plus national holidays.

– Paid Sick Leave: Up to 10 working days per year.

– Professional Development Support: We reimburse courses, training, and certifications to help you grow in your career.

– Self-Development Perks: Reimbursement available for language classes, sports activities, massages, or sessions with a life coach.

ThingsBoard Inc. is a product-based IT company developing a global open-source IoT platform used by clients worldwide.

We are looking for a Customer Support Specialist (Sales Focus) - a person who will handle incoming leads from the chatbot and prepare detailed email responses in English. You will help potential clients better understand our product and coordinate further communication with the Sales team.

This role is ideal for those who want to improve their business English, gain CRM experience, and grow in B2B without cold calling.

Key Responsibilities

• Handling incoming leads from the chatbot
• Providing detailed responses to clients via email
• Organizing calls between leads and the Sales team
• Managing CRM and sales funnel
• Analyzing lead behavior and preparing improvement proposals

Requirements

• 6+ months of experience in sales or customer support
• English - Upper-Intermediate or higher
• Ability to write professional business emails in English
• Experience working with CRM systems
• B2B communication experience is a plus

What We Offer

• Work on a global product (open-source IoT, 19k+ GitHub stars)
• Clearly defined tasks and strong team support
• Career growth opportunities and regular performance reviews
• Medical insurance / compensation program
• Comfortable office in Kyiv (Podil) + flexible schedule
• 17 days of paid vacation
• 10 days of sick leave

Responsibilities:
 

• Communication: Engage with customers via chat in English.
• Information Delivery: Provide accurate, valid, and comprehensive information using the right methods/tools.
• Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Problem Solving: Analyze customer issues and proactively search for solutions.
   

Requirements:
 

• Customer Focus: Customer-oriented with a responsible attitude.
• Industry Attitude: Positive about the crypto industry.
• Proactivity: Proactive, meticulous, and detail-oriented.

 
Conditions and benefits:
 

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
• Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
• Reliable conditions: Transparent terms, stable compensation, and consistent support.

QIT Software is looking for a Enterprise Tech Support with API knowledge. Not looking for a software engineer, but you need to have tech chops. You need to have good comms for customer interaction, translate tech requirements, build workflows.


Preferred Experience:
- Prior experience in post-sales technical support, developer support
- Knowledge of authentication standards (OAuth, API keys), REST APIs, and cloud environments.
- Experience supporting enterprise customers at a SaaS or developer-focused company.
- Strong documentation skills - comfortable creating tutorials, improve API docs, troubleshooting guides, and FAQs.

What We’re Looking For:
- Technical background: Familiarity with APIs, system architecture, and debugging workflows.
- Developer mindset: Experience in programming (e.g., Python, JavaScript/Node.js) and comfort reading/writing code snippets.
- Problem-solving skills: Ability to quickly diagnose and resolve integration or system-related issues.
- Strong communicator: Excellent written and verbal communication skills, with the ability to explain technical concepts to a range of audiences.
- Collaborative: Able to work cross-functionally with both technical and customer-facing teams.

Responsibilities

- Act as the main technical liaison for enterprise and developer customers after onboarding.
- Troubleshoot API integrations, system behaviors, and technical issues with clear, structured guidance.
- Provide hands-on support to developers, ensuring they can successfully adopt and scale HeyGen’s API.
- Collaborate closely with Customer Success, Product, and Engineering teams to resolve issues and surface customer feedback.
- Document solutions, create knowledge base articles, and contribute to developer support resources.
- Translate complex technical problems into simple, actionable communication for customers.

Description

We are an outsourcing company partnering with innovative fintech and crypto businesses. This role is part of a client project specializing in cryptofield. 

You’ll lead a remote team responsible for сustomer satisfaction and loyalty, ensuring accuracy, and maintaining a smooth client communication workflow. 

Requirements

• Lead the Team: Build, train, and grow a high-performing support team, set clear goals, manage schedules, conduct one-on-ones, and foster motivation and professional development.
• Optimize Processes: Define and implement service standards, streamline workflows, automate request handling, and build a knowledge base to scale team expertise.
• Drive Customer Excellence: Collect customer feedback, ensure outstanding support delivery, resolve client requests quickly, and identify service gaps to maintain and improve the company’s reputation.
• Implement Tools: Introduce and manage support technologies.
• Monitor & Analyze: Track KPIs such as request volume, types, and resolution time, and prepare regular report.
• Handle Escalations: Resolve complex or conflict situations, and design solutions for critical or unique cases, when needed.
• Collaborate Across Teams: Partner with product, development, marketing, and sales to share insights, report bugs, improve UX, and align customer communication strategies.
• Ensure Data Security: Safeguard customer data in all support processes and establish best-practice guidelines for the team.

Requirements:

• Domain: 1+ years in the crypto industry.
• Experience: At least, 1 year of experience in Customer Support/Product Management/Marketing Product Management or related fields connected with customer experience.
• Team Leadership: 1+ year of experience at managing and mentoring a team.
• English Level: At least, B2 or higher.
• Knowledge: Familiarity with blockchain cryptocurrency market.
• Tool Proficiency: Confident use of Slack, internal admin panels, and ticketing systems.
• Crisis Management: Good communication, conflict resolution and negotiation skills. 

Conditions and Benefits:

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone.
• Room for ideas and ownership: We work in teams with full autonomy, empowered by our clients to take complete ownership of projects.
• Impact-driven approach: We focus on results and give you the opportunity to shape product and business logic and infrastructure.
• Opportunities for growth: Develop  in your existing career or transition to another area with advantage of coverage  50%  paid training and certifications, and participation in professional events.
• Benefits and compensation: Partial coverage of coworking space rent and psychotherapy, 50% coverage of professional training and certifications.

We are looking for a highly organized and detail-oriented Operations Manager Assistant to join our growing team. In this role, you’ll be responsible for ensuring smooth day-to-day operations, supporting management, and keeping internal processes efficient and compliant. 

🔑 What You’ll Do 

• Oversee and optimize administrative and operational processes 
• Manage document flow, reporting, and internal record-keeping 
• Support HR and finance teams with onboarding, payroll, and compliance tasks 
• Coordinate communication between departments and external partners 
• Monitor KPIs, prepare regular reports, and ensure timely task completion 
• Implement best practices to improve operational efficiency 

✅ About You 

• Desire to get experience in a back-office, operations, or administrative manager role 
• Strong organizational and multitasking skills 
• Excellent communication in English (written and verbal) 
• Proficiency in MS Office / Google Workspace (knowledge of ERP/CRM systems is a plus) 
• Understanding of HR, finance, or legal workflows will be an advantage 
• Proactive mindset with strong problem-solving skills  
• Degree in Economics or Statistics is a pus 

🎯 Why Join Us? 

• Competitive salary  
• Remote work  
• Flexible schedule  
• Career growth opportunities  
• Sport compensations  
• Supportive corporate culture 

We are seeking an experienced and strategic Team Lead for our VIP Support Team, responsible for driving operational excellence, maximizing player retention, and ensuring exceptional service delivery to VIP, pre-VIP, and clients of other premium categories across Asia and Tier 1 markets.

This is a leadership role focused on managing and scaling a high-performing VIP support unit, developing internal processes, and collaborating with cross-functional teams, such as retention, product, and finance. You will be expected to make key decisions around staffing, coverage, player status segmentation, communication frameworks, and bonus recommendations — all aimed at enhancing player satisfaction and increasing lifetime value.

Key Responsibilities

Team Management & Leadership

• Lead and manage the current team of VIP and pre-VIP managers, with plans to scale.
• Hire, onboard, and terminate team members based on performance and business needs.
• Prepare clear KPIs and development plans for each VIP/pre-VIP manager.
• Coach and mentor the team to ensure high standards of service and performance.
• Rebuild the department working structure to ensure efficient responsibilities and subordination are covered with corresponding roles for senior manager/operational head and vip-support separation.
  
   

Operational Excellence

• Build and maintain structured workflows including time shifts, calendar planning, daily duties, and escalation flows.
• Ensure 7-day-a-week VIP support coverage across peak time zones; create substitution logic in case of absence.
• Define and implement efficient communication structures (Telegram, WhatsApp, mutual chats, phone calls, etc.).
• Oversee implementation and review of call recordings, support scripts, and internal documentation.
  
   

Strategy & Reporting

• Develop and evolve a comprehensive VIP support strategy aligned with retention goals.
• Design daily, weekly, and monthly reporting formats per manager and for the team overall.
• Track performance metrics and optimize team structure, tools, and scripts accordingly.
• Collaborate with product, CRM, and analytics teams to improve VIP processes and identify opportunities.
  
   

Player Segmentation & Management

• Define who qualifies as VIP, pre-VIP, (as well as introduce other high-roller segments, for instance: super-VIP) based on player behavior and business metrics by GEO.
• Maintain and update VIP/pre-VIP lists weekly in collaboration with retention and finance. More often updates might be needed in specific cases based on business efficiency.
• Propose personalized bonus and cashback mechanics for different VIP segments.
• Approve and assign to operational side implementation of individual offers and segment-based bonuses (within defined limits).

Requirements

• 3+ years of experience in iGaming, preferably in VIP, retention, or support leadership roles.
• Proven track record of managing international teams with focus on Tier 1 markets.
• Strong understanding of customer lifecycle, VIP segmentation, and retention tactics.
• Strategic thinking, data-driven mindset, and attention to detail.
• Fluent English required.
• Hands-on experience with customer communication tools (Telegram, IP calling system, etc.).
• Comfortable with CRM systems, reporting tools (CRM, GA, Power BI, etc.) - indicate which systems exactly.
• Working experience of BetB2B CRM systems is a plus.
  
   

What you’ll do

• Handle live chat and email support for both platforms.
• Hit strict SLAs: shop.tapin.gg < 30s first response; tapin.gg < 3 min first response.
• Resolve issues with empathy—make customers feel heard and cared for.
• Write professional, typo-free English replies and clear internal notes.
• Proactively follow up, escalate when needed, and go above & beyond to create fans.
   

What we’re looking for

• 1–3 years in customer support (gaming or marketplaces a strong plus).
• Fast typing speed, strong written English, calm under pressure.
• Ownership mindset; customer-first judgment; flexible across time zones and tools.
   

Why Tapin

• Gaming-focused team.
• Real impact on the player experience.
• Growth opportunities as we scale.
   

How to apply

Reply here with:

1. A short note on which games you currently play.

2. Your answer to the following questions:
   Q1: Imagine you’re handling 10 live chats at the same time. How would you prioritize and structure your responses to make sure each customer feels heard and supported?
   Q2: A frustrated customer reaches out, upset about a delayed order and threatens to stop using Tapin. Walk us through, step by step, how you’d handle this situation to both de-escalate their frustration and keep their trust.

   Q3: A buyer reports that the account they purchased on shop.tapin.gg was taken back by the seller a week later and they lost access due to 2FA or a password reset. How would you investigate and handle this situation to protect the buyer, communicate clearly, and prevent seller abuse while balancing fairness to both buyer and seller?

   Q4: Delayed delivery is the most common customer complaint. How would you handle a customer who has been waiting much longer than expected for their product while the seller is unresponsive? What steps would you take immediately, and what proactive communication would you send the customer?

   Q5: A customer buys an account and then messages support saying they can’t figure out how to link it properly to their PlayStation or Xbox. How would you assist them step by step, ensuring they feel guided and confident in using their purchase?
    

Interview process

Candidates can expect:

1. Written support scenarios (respond to mock customer tickets to show empathy, clarity, and tone).
2. Typing speed check (to ensure you can meet strict SLAs).
3. Short live chat simulation (handling multiple messages quickly and professionally).
4. Final call with the team to review experience, judgment, and fit.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we’ve managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%. Our client provides high-quality printing services on many different surfaces — like clothes, cups, walls, and more.
 

In this role, you would join our support team, helping German-speaking customers. You will answer questions, give product information, and help with their orders. This is a long-term and stable job in a fast-moving company that focuses on quality. Their tech-driven approach ensures efficient logistics and a seamless online buying experience. We are currently seeking a Customer Support Specialist for German Desk (6-month contract).
 

You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading! 

Your future responsibilities include:

• resolving all inbound and outbound support requests according to our internal guidelines
• support work via e-mail, chat and phone
• escalating tickets to mentors and team leaders if necessary
• giving feedback on processes and ideas to improve customer satisfaction
• special tasks optional for experienced agents (e.g. Social media support, reputation management, …)

Needed experience & skills:

• Proficiency in the German language (C1), as well as fluency in the English language B2 level, is required.
• Promising multitasking abilities to keep up with the pace of our dynamic workplace.
• The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues.
• The ability to work with minimal supervision, allowing you to bring your unique talents to the table.
• Strong computer skills to keep up with our technology and processes.
• An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.

🌍 Imagine being part of a global performance marketing leader - the largest international performance company in Israel, working with top brands worldwide. This is a place where AI-powered technology meets creativity, helping clients grow through unified paid and organic strategies.

💡 With advanced machine learning algorithms, real-time data visualization, revolutionary creative analysis, and a talented creative studio, we drive measurable results and long-term success for our partners.

And now, we are expanding the team in Ukraine! 🚀

We are looking for a Customer Success Manager who will:

• Manage a portfolio of international clients and ensure their satisfaction
• Build and execute growth strategies (short & long term)
• Collaborate with internal teams to launch campaigns aligned with client goals

• Lead client communications: weekly calls, reporting, and presentations

   

✨ What makes you a great fit:

• Strong knowledge of online marketing & user acquisition
• 2–5 years of client-facing experience with international clients
• Excellent communication & project management skills
• Native/fluent English (verbal & written) – must

• Strategic, creative mindset with strong analytical abilities

   

This is your chance to join a company that combines cutting-edge technology, creative excellence, and global reach — and to make an impact on the success of leading brands across industries.

Looking for a Technical Support Specialist to work on a stable project (hosting platform). Location of the candidate — Ukraine.
 

Remote, full-time

Working Schedule: Mon-FR 15.30−00.00
 

Requirements:

• Strong troubleshooting and critical thinking skills, as well as the ability to think logically.
• A strong focus on customers' satisfaction
• Upper-intermediate verbal and written English skills
• Attention to details
• Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
• Understanding of standard support procedures for proper reporting, escalation and follow-up
• Ability to work in different shifts
• Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)
• Basic understanding of the Windows environment
• An understanding of IP protocols and DNS
• Most popular Linux commands/utilities
• English: Upper-Intermediate
   

Responsibilities:
 

• Respond to customers' requests (in a quick and efficient manner)
• Provide technical assistance with platform Web applications
• Troubleshoot web and email issues
• Provide support, following procedural documentation/templates
• Set up email accounts in Mail Clients and deal with login/access issues
• Work continuously on a task until completion
• Check the status of the problem and provide the customer with updates
• Prioritise and manage several open cases at one time
• Provide Tier1−2 support — include deep investigation, provide a workaround to various problems
• Escalate issues to the Tier 2 team, when necessary, with all relevant and required information
• Document FAQs and training guides for internal use.

For a newly built plant in the Ivano-Frankivsk region, we are looking for an IT Support / Network Specialist to cover several project-based areas: inventory verification, network configuration, and ongoing IT infrastructure support in cooperation with central IT teams in Poland.

Scope of work:

1. Inventory & verification
   • On-site support during IT network completion in several buildings.
   • Verification of all active devices and connections between locations.
   • Review compliance with the technical project documentation and prepare discrepancy protocols if needed.
2. Network configuration
   • Configure the local network in line with global governance.
   • Work closely with IT Security and Network teams in Poland.
3. Ongoing support 
   • Provide on-site support several times per month for maintenance and configuration changes.

   • Assist with user account management, IT asset handling, and office IT infrastructure (printers, VoIP, meeting rooms, laptops).

      

Requirements:

• Experience in first-line and second-line technical support (preferably for 100+ office users).
• Strong knowledge of installation, configuration, and troubleshooting of laptops, desktops, and peripherals.
• Experience in user account and access management (Active Directory, Office 365).
• Knowledge of network connectivity support (LAN/Wi-Fi, VPN).
• Skills in coordination with central/global IT teams for escalations.
• Experience in IT asset management and hardware replacement (stock keeping, RMA).
• Ability to support office IT infrastructure (meeting room equipment, printers, VoIP phones).
• Understanding of IT security policies and compliance requirements.
• Experience with onboarding and offboarding of employees (hardware & account setup/closure).
• Practical experience with firewall configuration.
• Confident in communication English.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are looking for a Customer Success Engineer who will play a key role in supporting our partner’s clients, driving adoption of their solutions, and helping them achieve long-term success.

Your future responsibilities include:

• Respond to client requests via email, tickets, calls, and video sessions,
• Support onboarding, setup, configurations, and scans,
• Troubleshoot technical issues and escalate complex cases to the product team,
• Communicate with clients through email, video calls, and Slack,
• Monitor client health and provide proactive support,
• Create and update documentation, SOPs, and internal guides,
• Run check-ins, collect NPS/feedback, and maintain regular communication.

Needed experience & skills:

• Fluent English is mandatory; additional languages (Polish, Spanish, Nordic) are a plus,
• Technical knowledge in Windows and Linux is required,
• 2+ years in Technical Support preferred, but related experience is also accepted,
• Strong problem-solving and clear communication skills, 
• Customer-focused, proactive, and able to work in a team,
• Familiarity with security tools and SOP documentation is an advantage,
• Willingness to learn and adapt is more important than years of experience.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!

Role Overview
Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position for a Data Entry Specialist to support SquadLocker’s Customer Success team. This role focuses on accurate, high-volume data entry and backend process execution to ensure a smooth client experience. It’s ideal for someone highly organized, detail-oriented, and comfortable in a fast-paced, customer-driven environment.
 

Key Responsibilities:

Custom Item Setup

• Configure custom products in SquadLocker’s proprietary system using mockups.
• Enter product details with precision (style numbers, pricing, colors, customization options).
• Attach and verify print files to ensure compliance with approved artwork.
• Set decoration dimensions according to production standards.
• Review and validate all setup data before publishing items.

Bulk Order Processing

• Review signed PandaDoc agreements and accurately place high-value orders in NetSuite or storefronts.
• Conduct pre-checks to confirm customer, product, and order details.
• Enter orders with precision, verifying quantities, pricing, and customization.
• Complete post-order procedures to ensure accurate financial records.
• Expedite vendor orders when needed to meet deadlines.

Sample Orders

• Process sample order requests (sizing kits, quality samples, decorated samples).
• Accurately record order details and coordinate delivery timelines.
• Manage RMA processes for sample returns.
• Maintain up-to-date records of orders, returns, and restocked items.

Store & Organization Setup/Edits

• Create and edit stores using templates or manual setup.
• Upload logos, manage personalization options, and update fundraising settings.
• Configure collections, combine/separate stores, and optimize store structures.
• Ensure all store data is accurate, visually consistent, and brand-aligned.

Roster Entry

• Enter rosters with full accuracy (names, numbers, sizes).
• Link rosters to product collections for personalization and easy ordering.

Voucher Fulfillment

• Generate invoices based on PandaDoc agreements to issue vouchers.
• Link vouchers with collections to ensure accurate redemption.
• Verify all voucher details and maintain organized records.
   

Qualifications:

• 1+ year of experience in administration, order entry, or support role (preferred).
• Strong organizational skills and attention to detail.
• High speed and accuracy in data entry with error-spotting ability.
• Proficiency with Microsoft Office and/or Google Workspace.
• Experience with Salesforce or similar tools (a plus).
• Ability to follow detailed instructions and manage recurring tasks.
• Strong written communication skills.
• Interest in sports, uniforms, or customer service (a plus).
   

About You:

• Reliable and process-driven.
• Detail-oriented with a proactive approach to preventing errors.
• Motivated by task completion and accuracy.
• Comfortable working behind the scenes to ensure efficiency.
• Collaborative, supportive, and focused on customer satisfaction.
   

We Offer:

• Competitive compensation linked to USD rate.
• Schedule: Monday to Friday: 15:30 pm – 00:30 am or Tuesday to Saturday: 15:30 pm – 00:30 am (Kyiv time)
• Medical insurance after the trial period.
• English classes.
• Corporate training and parties.

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.
 

If you have the qualifications needed and are ready to take on these responsibilities daily, please apply!