Customer Support Agent (Gaming / Marketplaces) to $1400 Offline

What you’ll do

• Handle live chat and email support for both platforms.
• Hit strict SLAs: shop.tapin.gg < 30s first response; tapin.gg < 3 min first response.
• Resolve issues with empathy—make customers feel heard and cared for.
• Write professional, typo-free English replies and clear internal notes.
• Proactively follow up, escalate when needed, and go above & beyond to create fans.
   

What we’re looking for

• 1–3 years in customer support (gaming or marketplaces a strong plus).
• Fast typing speed, strong written English, calm under pressure.
• Ownership mindset; customer-first judgment; flexible across time zones and tools.
   

Why Tapin

• Gaming-focused team.
• Real impact on the player experience.
• Growth opportunities as we scale.
   

How to apply

Reply here with:

1. A short note on which games you currently play.

2. Your answer to the following questions:
   Q1: Imagine you’re handling 10 live chats at the same time. How would you prioritize and structure your responses to make sure each customer feels heard and supported?
   Q2: A frustrated customer reaches out, upset about a delayed order and threatens to stop using Tapin. Walk us through, step by step, how you’d handle this situation to both de-escalate their frustration and keep their trust.

   Q3: A buyer reports that the account they purchased on shop.tapin.gg was taken back by the seller a week later and they lost access due to 2FA or a password reset. How would you investigate and handle this situation to protect the buyer, communicate clearly, and prevent seller abuse while balancing fairness to both buyer and seller?

   Q4: Delayed delivery is the most common customer complaint. How would you handle a customer who has been waiting much longer than expected for their product while the seller is unresponsive? What steps would you take immediately, and what proactive communication would you send the customer?

   Q5: A customer buys an account and then messages support saying they can’t figure out how to link it properly to their PlayStation or Xbox. How would you assist them step by step, ensuring they feel guided and confident in using their purchase?
    

Interview process

Candidates can expect:

1. Written support scenarios (respond to mock customer tickets to show empathy, clarity, and tone).
2. Typing speed check (to ensure you can meet strict SLAs).
3. Short live chat simulation (handling multiple messages quickly and professionally).
4. Final call with the team to review experience, judgment, and fit.