Jobs Customer/Technical Support

Our client is leading supplier of sports analytics to its clients. Using cutting edge Computer Vision and AI/ML technologies, the company provides outstanding real-time sports performance analysis. As an analyst you will be responsible for providing quality statistics for ice hockey games using client’s proprietory tools.

Requirements:

• Confident PC user (Windows)
• Basic English
• Extensive internet research skills
• Creative problem-solving and analysis skills
• Team player with good interpersonal and solution-oriented attitude
• Readiness to work in shifts (mandatory)
• Stress-resistance
• Ice Hockey knowledge is very beneficial, actual hockey playing skills are not required
• Video gaming experience also useful

Job responsibilities:

• Analyze ice-hockey games and record key events as they occur such as successful pass, penetration of offensive zone, faceoff win, etc. (40+ total event types)
• Check the quality of content and do an analysis of quality data
• Work on various data tools and generate information by doing online research
• Provide inputs/content with high quality
• Ability to identify and verify source authenticity
• Solve complex problems in time-bound and effective manner
• Ability to analyze data by doing secondary research

Galaktica is a Ukrainian product IT company that has been creating mobile applications and web products for Tier-1 markets since 2019. The team consists of 350+ specialists with leading expertise, working from different parts of the world. We develop international products, experiment with approaches and quickly scale solutions that improve the lives of millions of users.

A key part of Galaktica’s business is philanthropy. Since 2022, we have provided extensive volunteer support in various directions. First and foremost — support for the Armed Forces of Ukraine: dozens of off-road vehicles and commercial drones, hundreds of FPV drones, robotic ground systems with turrets, and quad bikes. We also run two charitable foundations focused on military rehabilitation and support for children of service members and those affected by the war.

 

We are actively growing and scaling, which is why we are looking for a Customer Support Representative with at least 6 months of experience to join our team of professionals!

Your working hours will be mixed shifts, from 14:00 to 22:30 Eastern European Time (EET) and from 22:00 to 6:30 Eastern European Time (EET)

Your responsibilities will include:

• Resolving user incidents: analyzing incoming tickets, live chats, and phone calls, conducting investigations, communicating with users, and fully satisfying their requests. This will take up 60% of your work time;
• Collaborating closely with the moderation team, partners, and customers. This will take up 20% of your time;
• Updating knowledge bases and continuously improving user communication processes. This will take up 10% of your time;
• Preparing reports on user requests. This will take up 10% of your time.

Your main tasks will be:

• Resolving customer requests;
• Finding answers to their questions (we will assist you with this!);
• Ensuring high-quality communication between related departments.

We expect you to have:

• At least 6 months of experience in customer support in English;
• Basic knowledge of working with helpdesk systems (experience with Zendesk chat and ticketing system, as well as phone support);
• Upper-intermediate or higher English proficiency, with fluent speaking skills;
• Strong communication skills in English, both via email and phone.

It would be an advantage if you have:

• Experience with payments, verification, or KYC;
• Knowledge of manuals, rules, and standards for customer communication;
• A deep understanding of customer-friendliness and the ability to apply it effectively;
• Strong interpersonal and psychological skills to handle even the most difficult customers.

What You'll Find at GalakticaStability You Can Rely On: We are building a product-driven business with a long-term vision and sustainable growth. Here, you don't have to choose between stability and professional growth — you'll have the opportunity to work on complex challenges while feeling confident about your future.

Flexibility and Comfort: Choose the work format that suits you best: remote, hybrid, or from one of our offices in Kyiv, Lviv, Odesa, or Larnaca.
We provide everything you need to work effectively, including a laptop, monitors, other equipment, and a home office setup allowance. All our offices are equipped with generators and Starlink internet and are accessible to the team 24/7.

Taking Care of Yourself: Enjoy 3 weeks of paid vacation, unlimited personal days off, and flexible sick leave with minimal bureaucracy.
You can choose between private health insurance or a wellness budget that can be used for sports activities, therapy, massages, wellness treatments, or vitamins.
We also reimburse 50% of taxes for eligible employees and provide full relocation support to Cyprus or Malta, including accounting and legal assistance.

A Growth-Oriented Environment: We actively support professional development and cover 50% to 100% of the cost of industry conferences, training programs, certifications, online courses, and other educational activities.
Our company offers an internal LMS platform, a library, and a book club. In addition, our certified coaches conduct internal training sessions and one-on-one coaching to help employees strengthen leadership skills, achieve career goals, and better understand their strengths.
To support international communication, we reimburse 70% of the cost of individual foreign language lessons and run an English Speaking Club.

Make a Real Impact: There are no "process-only" roles here. We value people who identify opportunities, take ownership, and drive results.
Your ideas won't get lost in layers of approvals — they can evolve into new products, business initiatives, and impactful solutions.

A Strong Professional Community: We believe great products are built by great teams. Here, you'll find like-minded professionals, support from colleagues, opportunities to share knowledge, and plenty of reasons to celebrate success together.
Team sports activities, company-sponsored volleyball, running, and yoga sessions, team-building events, offline meetups, and internal gatherings — from small social evenings to large offsite events — are all an important part of our culture.
You can get a feel for our team and events on the Galaktica YouTube channel.

 

Please note that if your profile matches our requirements, we will contact you via a convenient channel to discuss the opportunity in more detail.

Join us - a global leader in marketing solutions on platforms like Facebook and Google!

We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.

Allowing you to keep things fresh and varied. 

Requirements:

• 2+ Years Prior experience in customer support, preferably in the affiliate marketing field.
• Experience in affiliate marketing or previous experience with ad launches will be a great advantage.
• B2 English level or above, both written and verbal.
• Strong communication skills and a genuine commitment to delivering outstanding service.
• Proven ability to take initiative and resolve issues independently.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, with demo calls upon request.
• Manage ad accounts by monitoring status and balances, handling appeals, and processing ID reviews.
• Work closely with other departments to resolve customer queries efficiently.
• Identify areas for improvement to enhance customer experience and streamline processes.

We Offer:

🌍 Remote work from anywhere 🌴 Unlimited paid vacation days

⏱ Evening, daytime, and weekend shifts. 🤒 10 paid sick days 🗣 English classes 📚 Take part in conferences worldwide

At Geniusee, we help businesses thrive through technology partnerships and strengthen the engineering community by sharing knowledge and creating opportunities 🙌
We live by our values: Continuous Growth, Team Synergy, Taking Responsibility, Conscious Openness, and Result-Driven Mindset. Here, you’ll find a safe, inclusive, and supportive environment where your voice is heard, and feedback is welcome 🤗
Whether you want to work from home or from our offices in Kyiv / Lviv / Warsaw with stable electricity and Wi-Fi, we’ve got you covered.
Join us and make an impact 💜

About the project:
The project is a profitable and established fintech company operating in the high-risk payments industry with a proven product-market fit and a growing customer base. As the company scales, it is expanding its merchant onboarding and integration capabilities to improve onboarding speed and customer experience. As a Technical Support & Merchant Onboarding Specialist, you will help merchants successfully integrate and go live by coordinating onboarding activities, providing technical guidance, and collaborating closely with internal teams.

Requirements:
 

• 2+ years of experience in Technical Support, Merchant Onboarding, Customer Success or Technical Account Management
• Strong understanding of payment gateway / PSP onboarding processes
• Experience guiding customers through:
  • Sandbox & production account setup
  • API documentation and integration flows
  • Webhook configuration and troubleshooting
  • Apple Pay / Google Pay setup
  • Wallet and settlement configuration
  • KYC / KYB onboarding processes
• Ability to identify onboarding blockers and proactively drive resolution
• Experience managing multiple onboarding flows and product configurations
• Strong stakeholder management and cross-functional collaboration skills
• Excellent communication skills with both technical and non-technical audiences
• Experience working with Jira, ClickUp, CRM, or ticketing systems
• Strong analytical and problem-solving skills

Responsibilities:
 

• Proactively drive merchant onboarding processes from kickoff to go-live
• Act as the primary point of contact for merchants throughout onboarding
• Coordinate onboarding timelines, milestones, and weekly check-ins
• Guide merchants through onboarding activities including:
  • Sandbox & production account setup
  • API documentation walkthroughs
  • Webhook configuration and validation
  • URL whitelisting
  • Apple Pay & Google Pay setup
  • Wallet and settlement configuration
  • Payment method validation
  • KYC / KYB processes
• Track onboarding progress and validate onboarding-related tasks across Jira, ClickUp, or similar tools
• Identify blockers, coordinate with internal teams, and proactively drive resolution
• Maintain onboarding consistency across multiple merchant and product configurations
• Validate onboarding readiness and coordinate go-live activities
• Contribute to onboarding process improvements and documentation standardization

Nice to have:
 

• Experience with Stripe, SumUp, Adyen, Checkout.com, Worldpay, or similar payment platforms
• Experience in fintech, payments, or SaaS environments
• Experience with onboarding documentation and process standardization
• Experience reviewing API requests, webhooks, and integration flows
• Experience working in Support + Implementation hybrid roles
• SQL or basic log analysis skills would be a plus

What will you get:
Career growth & projects
• Competitive salary based on your skills and experience, and a benefits package.
• Regular performance appraisals to support your career development.
• Professional development support: online courses, certifications, and study compensation (including English courses).
• A modern tech stack across challenging, long-term projects.

Health & well-being
• Paid vacation (18 working days) and sick leave (15 days).
• VIP medical insurance or sports coverage.

Work environment & flexibility
• Remote work from anywhere in the world or in one of our offices in Kyiv, Lviv, or Warsaw.
• Coworking compensation.
• Necessary equipment to perform your work.

Culture & community
• A collaborative and open culture where contributions are recognized.
• Regular corporate online & offline activities.
• Geniusee Charity Fund, making a difference beyond tech.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Player Support via Live Chat: Handle inbound player inquiries through live chat and email - account issues, bonuses, payments, and general platform questions.
• Outbound Calls: Conduct outbound calls when required to follow up on unresolved cases, clarify player issues, or complete verification procedures.
• Issue Resolution & Escalation: Resolve standard and complex player issues independently; escalate edge cases to relevant teams (Antifraud, Billing, Retention) when necessary.
• CRM & Ticket Management: Accurately log all interactions in the CRM system, maintain case documentation, and follow established support workflows and scripts.
• Quality & Compliance: Follow quality standards, internal guidelines, and responsible gambling policies in every player interaction.

Requirements

• 1 year of experience in a customer support role — preferably within iGaming, betting, FinTech, or a closely related industry.
• Strong written English communication skills (B2+ level); ability to convey information clearly and professionally in chat and email.
• Confident verbal English for outbound calls and voice communication when needed.
• Proficiency with CRM and chat systems (LiveChat/Helpdesk/Intercom/Zendesk); comfortable navigating multiple tools simultaneously.
• Stress-resistant and solution-oriented — able to stay calm and constructive with demanding or frustrated players.
• Basic understanding of iGaming mechanics: casino products, sports betting, bonus structures.
• Own equipment required: personal computer/laptop meeting minimum performance requirements, stable internet connection (min. 20 Mbps).

Nice to Have

• Knowledge of KYC / AML procedures.
• Familiarity with responsible gambling frameworks.

Work Schedule

Working Hours: Rotating shift schedule — 2 days on / 2 days off, 12 hours per shift

Shift Times:

• Day shift: 09:00 – 21:00
• Night shift: 21:00 – 09:00

Remote Work Conditions:

• Fully remote position 
• Personal equipment required (PC/laptop + stable internet connection)

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Player Support via Live Chat: Handle inbound player inquiries through live chat and email - account issues, bonuses, payments, and general platform questions.
• Outbound Calls: Conduct outbound calls when required to follow up on unresolved cases, clarify player issues, or complete verification procedures.
• Issue Resolution & Escalation: Resolve standard and complex player issues independently; escalate edge cases to relevant teams (Antifraud, Billing, Retention) when necessary.
• CRM & Ticket Management: Accurately log all interactions in the CRM system, maintain case documentation, and follow established support workflows and scripts.
• Quality & Compliance: Follow quality standards, internal guidelines, and responsible gambling policies in every player interaction.

Requirements

• 1 year of experience in a customer support role — preferably within iGaming, betting, FinTech, or a closely related industry.
• Strong written English communication skills (B2+ level); ability to convey information clearly and professionally in chat and email.
• Confident verbal English for outbound calls and voice communication when needed.
• Proficiency with CRM and chat systems (LiveChat/Helpdesk/Intercom/Zendesk); comfortable navigating multiple tools simultaneously.
• Stress-resistant and solution-oriented — able to stay calm and constructive with demanding or frustrated players.
• Basic understanding of iGaming mechanics: casino products, sports betting, bonus structures.
• Own equipment required: personal computer/laptop meeting minimum performance requirements, stable internet connection (min. 20 Mbps).

Nice to Have

• Knowledge of KYC / AML procedures.
• Familiarity with responsible gambling frameworks.

Work Schedule

Working Hours: Rotating shift schedule — 2 days on / 2 days off, 12 hours per shift

Shift Times:

• Day shift: 09:00 – 21:00
• Night shift: 21:00 – 09:00

Remote Work Conditions:

• Fully remote position 
• Personal equipment required (PC/laptop + stable internet connection)

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

The Opportunity 

We are looking for a sharp, technically versatile TechOps Engineer to join our operations team and anchor our second shift coverage window. In this role, you will serve as the primary technical point of contact for complex issues during your shift - combining hands-on MS SQL Server expertise with broad L2 troubleshooting skills across our integrated SaaS platform. 

This is a high-autonomy role: you will own the quality and speed of technical resolution during your shift, build documentation that improves the whole team's efficiency, and grow quickly alongside a skilled international engineering team. 

What You'll Do 

• Serve as the primary L2 technical support for your shift window - diagnosing and resolving complex application and database issues end-to-end 
• Manage carrier promotions across their full lifecycle: preparation, testing, communication, and validation 
• Perform database-level service configuration and maintenance tasks 
• Run UAT for new platform features ahead of production releases 
• Troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems 
• Create and maintain clear, complete documentation in Confluence and Jira for every service inquiry 
• Monitor platform and database health proactively during your shift and escalate per runbook as needed 
• Contribute to improving team processes, runbooks, and knowledge base quality over time 

What We're Looking For 

Database Skills (Core Requirement) 

• 3+ years of hands-on MS SQL Server experience (2012 or higher) in a production environment 
• Practical knowledge of SQL Server high availability: Always On Availability Groups, Failover Clustering, and database mirroring 
• Strong SQL writing skills - CRUD operations, complex queries, stored procedures, and index management 
• Ability to troubleshoot query performance using execution plans, wait stats, blocking, and deadlock analysis 
• Experience managing DB maintenance tasks: backups, integrity checks, indexing, and consistency checks 
• Good understanding of SQL Server backup / restore workflows and disaster recovery fundamentals 

Technical Operations & L2 Support 

• Fluent written and spoken English - required 
• Proficiency with Jira: writing technically precise, well-structured tickets 
• Experience contributing to a Confluence knowledge base in clear, readable language 
• Good understanding of log management and monitoring platforms (GrayLog, Elastic, or similar) 
• Ability to build and maintain operational dashboards in GrayLog or Elastic 
• Working knowledge of REST APIs - Postman, Swagger - for integration diagnostics 
• Experience troubleshooting complex applications with multiple third-party integrations 

Nice to Have 

• Experience with payment processors or payments integrations 
• Prior L2 or L3 support background in a SaaS environment 
• Experience building complex SQL or Power BI reports from a Data Warehouse 
• UAT experience in product release cycles 
• Familiarity with Zabbix, Spotlight, or Idera Diagnostic Manager 
• Windows Server 2012/2016 administration experience 
• Knowledge of MS SQL Server Always On configuration 

Soft Skills 

• Logical and analytical approach to diagnosing unknown problems 
• Clear, concise written communication - especially under pressure 
• Active listening and effective conflict resolution with end users 
• Empathy and positivity that holds up across a full shift 
• Strong self-management: disciplined, reliable, and ownership-oriented 
• Comfortable working flexible hours and non-standard shift schedules 

Why Join Us 

• Own impactful work from day one - real products, real users, real scale 
• Flat structure, minimal bureaucracy, and strong engineering culture 
• Continuous learning: free English courses with native speakers, tech conferences, and internal knowledge sharing 
• Referral program, paid vacation, sick leave, and health insurance 
• Competitive compensation benchmarked to your local market 
• Friendly team atmosphere with regular corporate events 

We are a licensed iGaming product focused on the Ukrainian market, currently in a phase of rapid growth and scaling, with a clear ambition — to become the #1 choice for players in Ukraine.

We are looking for a VIP Team Lead who will take full ownership of the VIP direction and play  in building a high-performing VIP function for high-value players.

This is not just an operational role — it’s an opportunity to shape the VIP strategy, influence key business metrics, and build a scalable system for long-term growth.

What You’ll Be Responsible For

• Own and drive the VIP strategy, focusing on acquisition, retention, and revenue growth of high-value players
• Build, lead, and scale a high-performing VIP team
• Analyze player behavior and identify high-impact growth opportunities
• Develop and implement advanced segmentation models (pre-VIP / VIP / HVP)
• Design and optimize personalized VIP offers, loyalty mechanics, and engagement campaigns
• Proactively identify churn risks and drive reactivation strategies
• Work closely with Marketing, Product, CRM, and Analytics to enhance VIP experience and monetization
• Continuously improve processes, tools, and communication flows to maximize efficiency and scalability

What We’re Looking For

• 3+ years of experience in iGaming, with a strong focus on VIP / High-Value сегмент
• Proven track record of driving retention and revenue growth through VIP strategies
• Deep understanding of player lifecycle, loyalty mechanics, and engagement models
• Hands-on experience with CRM platforms (Customer.io is a plus)
• Experience working with Tier-1 markets
• Strong analytical mindset and ability to make data-driven decisions
• Experience leading teams and building processes from scratch is a strong advantage
• Multichannel communication experience (calls, WhatsApp, Telegram, email)
• English level: Intermediate+ or higher

What You’ll Get

• A key role with real impact on business growth and VIP revenue
• Opportunity to build and scale the VIP function with a high level of ownership
• Competitive compensation aligned with your expertise and impact
• Fast-paced environment with quick decision-making and no бюрократии
• Direct collaboration with product and business stakeholders
• A strong team and a culture focused on results and growth

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

Description
The Trading Operator is the live set of eyes on our trading platform during US market hours, ensuring continuous, uninterrupted oversight of automated and discretionary strategies. The operator monitors, detects anomalies, escalates to fund managers, and executes pre-defined interventions when authorized.

Responsibilities

• Continuously monitor the trading platform throughout the entire shift: positions, P&L, order flow, connectivity, latency, and risk dashboards, without interruption.
• Identify edge cases and anomalies: stuck or rejected orders, abnormal slippage, data feed disruptions, API/broker disconnects, exposure breaches, unexpected strategy behavior, and significant market dislocations.
• Maintain a real-time shift log documenting every alert, anomaly, action taken, and timestamp.
• Contact the on-call fund manager immediately when an event matches escalation criteria; remain on the line until the issue is resolved or formally handed over.
• Execute manual interventions strictly per the playbook: kill switches, position flattening, strategy pause/resume, broker failover - only when authorized or when documented thresholds are breached.
• Perform pre-market readiness checks (16:30–17:00) and end-of-shift handover notes summarizing the night.

Requirements

• Demonstrated ability to sustain focus and vigilance over a 6.5-hour shift, this role does not tolerate gaps in attention.
• Calm, decisive, and procedure-driven under pressure; communicates clearly and concisely on the phone at 23:00.
• Fluent English (written and spoken).
• Basic computer skills.

Working conditions

• Schedule: Mon–Fri, 16:30–23:00

WHO WE ARE 💫

Hi, we’re BetCare.

We are an outsourcing company specializing in multilingual customer support services within the iGaming industry. We provide comprehensive customer care solutions with a strong focus on sales performance, player conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?

We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don't worry, we will provide the training).
• To report on common issues and flag anything urgent.
• To approach customers proactively about select promotions.
• To support with some translations as our "go-to" native speaker.

A FEW MUSTS ❗

• Fluent English - at least Upper-Intermediate (B2), both written and spoken. 
• Have at least 6 months of experience in customer support or in a role involving ongoing written communication in English in chat support.
• Demonstrate strong communication skills and confidently handle customer inquiries and complaints in a polite, professional, and timely manner.
• Show attentiveness, persistence, and a strong client-oriented mindset.
• Adapt quickly to changes, maintain a strong work ethic, and thrive in a fast-paced, dynamic environment.
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be ready to work different shifts: our Customer Support Department operates 24/7 (three shifts — morning 7:00—15:00, day 15:00—23:00, and night 23:00—7:00 UA time). Be prepared to have three night shifts per week (out of five working days).

WHAT WE OFFER 💎

• Remote work format — the ability to attend the office in case you are Lviv-based, in the city center (which is absolutely pet-friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

• Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
  The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.

   

• Responsibilities:

  • Working as part of a Global team (‘follow the sun’ model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
  • Monitor and support end to end transaction flow across the trading platform.
  • Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
  • Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
  • Problem tracking – identify and steer problematic issues through to resolution.
  • Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
  • Support scheduled changes working with Dev teams.
  • Oversee automated processes, scheduled, alerting and regular reporting.
  • Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
  • Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams

   

• Mandatory Skills Description:

  • At least 5+ years of application support experience.
  • Comfortable with Client / server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.
  • Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
  • Detailed practical knowledge of FIX protocol.
  • Experience using relational Databases (eg MySQL, MS SQL).
  • Good knowledge of trade flow, asset classes and trade life cycle.
  • Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.
  • Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude.
  • Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.
  • Ability to articulate complex issues into a high-level summary for senior management.
  • Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
  • Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.
  • Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.

• Nice-to-Have Skills Description:

  • Scripting - Python\JS\ etc
  • Knowledge of databases and associated structures
  • Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
  • Knowledge of Fix Messaging protocol and setting up FIX connections
  • Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
  • Experience in supporting order flow management between the trading desk and brokers
  • Experience with Javascript will be a huge advantage
  • Java applications support background
  • Experience with Cloud (AWS) platform
  • Experience in building out Geneos monitoring including backend scripting and implement customizable alerting for bespoke / custom alerts.

• Languages:
  • English: C2 Proficient

We are currently looking for a Customer Success & Operations Manager at a German product company (B2B SaaS / Gym OS)

This is a fast-growing German B2B SaaS product company that develops a universal operating system for fitness clubs. We are building the Gym Operating System - a large-scale B2B SaaS ecosystem for the digitization and automation of large fitness chains and wellness facility networks (billing, payment processing, AI chatbot integration, customer management).

This role involves supporting our existing clients in their day-to-day use of the company’s product, as well as ensuring the system is implemented after a new client is onboarded. The goal is to make customer success more scalable through automation and documentation, so over time the role mainly runs, improves, and monitors these processes instead of doing everything manually.

Tasks:

• Support existing customers in daily operations, mostly in writing
• Clarify misunderstandings, questions, and open topics, mostly in writing
• Handle bugs quickly: capture and structure them, coordinate with Product or Engineering and follow up until they are resolved
• Keep customers updated on fixes, releases, and next steps
• Prepare requests for trainings, custom development or special reporting so they can be handed over to Sales, Product or Engineering
• Join customer update calls together with one of the founders when needed
• Take over onboarding after a new customer has been won and keep it as simple as possible for the customer
• Gradually improve and automate onboarding so less work needs to be done manually
• Maintain and improve automations for support, onboarding and internal workflows

• Create and improve documentation, manuals, and customer guides

   

What we are looking for:

• Very good written and spoken German and English
• Very clear, precise, and friendly writing
• Strong service mindset and patience, also with non-technical customers
• Ability to understand customer priorities and translate them into clear next steps
• Good technical understanding of SaaS products and software processes
• Confident in customer calls and in explaining features, updates and next steps
• Structured, reliable, and independent way of working
• Strong mindset for automation and process improvement
• Experience with process automation and using automation tools like n8n, Make, or similar tools is a plus

What we offer: 

• Starting salary: €2,000 per month (Net) 
• Full-time commitment with a flexible schedule 
• Standard 5-day workweek 
• No time-trackers - we focus on delivery, quality, and mutual trust 
• 24 days of fully paid annual leave and paid sick leave
• 100% remote work format, allowing you to work from anywhere comfortably