Jobs Customer/Technical Support

About the Company

Our client is a leading autonomous vehicle technology company operating at the cutting edge of self-driving software development. Their internal simulation platform is mission-critical; every software change to the autonomy stack is validated through simulation before reaching the road.

Role Overview

We are looking for an experienced Python engineer to join a short-term engagement supporting a legacy internal tooling application currently undergoing an ownership transition. This is a high-trust, high-visibility role: you will be the single point of contact for an important simulation-related tool, responsible for keeping it running, handling user requests, and converting years of tribal knowledge into structured documentation, paving the way for the tool's eventual integration into the company's broader platform.

This role is well-suited to a seasoned engineer who thrives in support-oriented environments, communicates clearly, and can navigate legacy codebases with confidence.

Key Responsibilities

• Serve as the primary owner and day-to-day support engineer for a Python/JavaScript (Vue.js) internal application
• Monitor a dedicated Slack channel and respond promptly to user requests: data queries, bug reports, and minor feature asks
• Implement small enhancements (additional UI fields, database schema changes, configuration updates, etc.)
• Participate in structured knowledge transfer sessions with the outgoing developer
• Create comprehensive technical documentation: architecture, data models, runbooks, and tribal knowledge capture
• Transfer documented knowledge to the receiving engineering team
• Provide on-call weekend support via OpsGenie, responding to alerts and resolving incidents if any.

Requirements

• 5+ years of professional software engineering experience
• Strong proficiency in Python (backend services, scripting, debugging)
• Solid experience with PostgreSQL or equivalent relational databases (querying, schema management)
• Ability to read, understand, and maintain legacy/undocumented codebases
• Basic frontend skills sufficient to make UI-level changes (JavaScript / Vue.js)
• Experience working in Slack-based async support environments
• Excellent written and verbal communication skills in English
• Availability during California business hours (9 AM - 5/6 PM PT) with reliable on-call coverage on weekends
• Comfortable installing and using OpsGenie for incident alerting

Nice-to-Have Skills

• Prior experience in autonomous vehicles, robotics, or simulation-heavy domains
• Familiarity with Kafka or event-driven architectures
• Experience with knowledge transfer projects or technical documentation initiatives

Background working with tools like Airflow (contextual awareness, not hands-on required)

We are looking for a Technical support specialist to join our growing team in Ukraine.
DARLY SOLUTIONS is an international IT company specializing in delivering innovative solutions across FinTech, MedTech, SaaS, etc.
 

Requirements

- 2+ years of experience in a technical support or similar role
- Experience working with databases and data systems
- Understanding of data collection processes or automation tools
- Familiarity with monitoring and logging practices
- Strong problem-solving skills and attention to detail
 

Responsibilities

- Maintain and support internal data collection system
- Set up new environments and connect data sources for different clients
- Identify and resolve issues related to data processing and integrations
- Improve system performance and ensure stable operation of data pipelines
- Monitor system health and data flows
- Assist with deployments and ensure smooth releases without service interruptions
 

Work conditions

- Flexible work format - remote, 8-hour working day without time trackers;
- Competitive salary;
- Tight-knit and friendly team;
- Personalized career growth;
- Up to 50% coverage of the cost of professional courses;
- Vacation time, sick-leaves, national holidays ;
- Competitive bonuses for a personal recommendation of new employees;
- Professional development tools (mentorship program, tech talks and workshops);
- English classes with a teacher;
- Corporate events and team buildings.
If you have what we are looking for and would love to join our Darly team, we want to hear from you!

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

🔹 About PointPay

PointPay is a global crypto ecosystem that combines an Exchange, Wallet, Payment System, and Launchpad.

We’re growing fast and building real infrastructure in the Web3 space — not just support, but systems that power transactions and user flows worldwide.

🔹 Why this role is different

This is not a typical support role.

You’ll work close to real crypto operations, helping users while also understanding how transactions, wallets, and internal flows actually work behind the scenes.

If you’re looking to break into deeper Web3 / operations / treasury functions, this role is a strong entry point.

🔹 What you’ll be doing

• Communicate with users via Intercom (chat-based support)
• Help users navigate Exchange, Wallet, and Payment features
• Handle account-related requests (verification, limits, general support)
• Work with transaction-related questions (status tracking, tx hash, clarifications)
• Get involved in crypto operations workflows (wallet activity, transaction monitoring, internal transfers)
• Maintain structured reports in Google Sheets

• Collaborate with tech and compliance teams to resolve cases

   

🔹 What we’re looking for

• 2+ years in customer support (fintech / crypto is a strong plus)
• 1+ year of experience in crypto / Web3
• Understanding of how crypto transactions, wallets, and networks work
• Interest in learning operations / treasury processes in crypto
• English B2+
• Russian C1 or Ukrainian Native
• Comfortable working with data (Google Sheets)
• Strong written communication and attention to detail

• Ready to work in a shift schedule

   

🔹 Nice to have

• Experience with Intercom / Zendesk / Freshdesk
• Familiarity with blockchain explorers (Etherscan, etc.)
• Basic understanding of compliance (KYC/AML)

• Experience in exchanges or payment products

   

🔹 What you’ll get

• 💻 Remote work (distributed international team)
• 📈 Real growth into crypto operations / treasury direction
• 🌍 Hands-on experience with global crypto infrastructure
• 💰 Salary: $900–$1100 + regular reviews
• 🤝 Supportive team and fast feedback loop
• 🚀 Opportunity to move beyond support into more technical/operational roles

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

NOC Engineer role responsibility is to serve as Atlas’ front line for alerts & requests. Our multinational team of Network Operation Center engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. The NOC offers both leadership and technical career progression opportunities. This role is a full-time (40 hours/week) contract.

Responsibilities:

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Requirements:

• Microsoft Windows Desktop & Server OS
   
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
  • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
• E-Mail Technologies
   
  • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
• Networking
   
  • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
• Security
   
  • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
• Great communicators, able to speak at a conversational English level
• 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
• 1+ years of network experience, including knowledge of ITIL-based Service Operations
• Passionate about delivering consistently positive experiences to our customers
• Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue

Desirable Qualities:

• Experience working in an MSP/Consultancy environment.
• Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions.
• Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
• Able to design monitors to look for problem conditions in customer environments.
• Able to design scripts to address faults automatically.
• A degree in a relevant field (Computer Science/Computer Engineering).
• Certifications such as CompTIA A+, Server+, Network+ or similar.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Working Hours Offered, No Rotation or On-Calls

• US EST Weekday 2nd Shift — Includes 1h unpaid lunch: Monday-Friday 2 PM-11 PM EST

OR

• US EST Weekday 1st Shift — Includes 1h unpaid lunch: Monday-Friday 6 AM-3 PM EST

OR

• US EST Weekday 3rd Shift — Includes 1h unpaid lunch: Monday-Friday 10 PM-7 AM EST

About Us

We’re a fast-growing startup operating at the intersection of CS2 skin gambling and online casino entertainment. Our brand blends gaming culture, high-stakes excitement, and cutting-edge technology into a seamless platform where users can wager, win, and trade with ease.

As we build the next generation of skin-based entertainment, our community remains at the core of everything we do. We’re now looking for a Customer Support Specialist who will help us deliver an exceptional user experience, support players across multiple markets, and ensure our platform remains trustworthy, engaging, and responsive. 
 

Job Summary

As our Customer Support Specialist, you will be the first point of contact for our users, representing the voice and face of our platform. Your role goes far beyond simply answering inquiries — you will focus on fully resolving user issues, building trust, and ensuring every interaction ends with a satisfied customer, even if they begin frustrated or doubtful.
 

Required Qualifications

• English: Level B2 (Upper-Intermediate) or higher. Excellent written grammar is a must.
• Experience: 1.5+ years in Customer Support in iGaming, Gambling, Betting, or Fintech.
• Soft Skills: High stress resistance, empathy, and the ability to "read between the lines."
• Tech Skills: You understand how browsers work, what cache/cookies are, and can explain it to a grandmother.
   

Key Responsibilities

• User Support: Handling incoming inquiries via chat and ticketing systems (crisp.chat/discord) in English, Russian, and Ukrainian. 
• Technical Troubleshooting: Primary diagnosis of issues (deposit errors, login problems, withdrawal delays).
• Analysis & Escalation: Identifying mass issues and quickly relaying information to the technical team.
• Knowledge Base: Updating internal instructions and Help Center articles.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Technical Interview - 1 hour.
   3. Test Assignment.
   4. Final Interview - 30 min. 
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you - send over your CV, and let’s talk!

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We are looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service, working the night shift from 12:00 AM to 9:00 AM (EEST).
 

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.

• Research-oriented, with a focus on internal issue resolution rather than escalation.

   

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:
 

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

Your work shapes how clients experience Natural Links and directly impacts our reputation as a trusted SEO partner worldwide.
 
Key Responsibilities
 
 

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

Requirements
 
 

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

Preferred Skills & Qualities
 
 

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

What We Offer
 
 

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry.

 

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and digital solutions, is looking for an Operations Support Specialist to join its team.

Project duration: 4–5 months
Workload: Full-time with extended hours
 

Responsibilities:
• Provide drivers with real-time route information via voice chat
• Adjust routes in navigation software when changes occur
• Maintain and report survey statistics
• Process collected data according to instructions
• Troubleshoot operational issues as they arise
• Book hotels following provided guidelines
• Participate in a one-week training session prior to project start
 

Requirements:
• Confident computer user
• Driving experience or strong understanding of traffic rules
• Good communication skills
• Experience with QGIS or other GIS/routing tools is an advantage
• Personal computer with fast and stable internet connection
 

Specific conditions:
• Extended working hours: up to 10 hours per day with flexible breaks
• Occasional weekend shifts on a rotational basis

Help franchise stores across the U.S. stay connected and running smoothly!
We are looking for a highly capable Technical Support Specialist to provide remote support to franchisees and store teams. You will be the go-to expert for resolving in-store technical issues that go beyond what third-party vendors can handle.

🚀 What You’ll Do

• Remote Support: Assist store teams via phone, email, and video conferencing.
• Troubleshooting: Resolve issues with VoIP calling, network connectivity, firewalls, and hardware failures (cabling, ports, peripherals, POS systems).
• Configuration & Setup: Guide staff through installation and setup of new hardware and systems.
• Documentation: Maintain accurate records in the ticketing system and provide detailed evidence for vendor escalations.
• Ownership: Take full responsibility for cases, ensuring timely resolution and clear communication with store personnel.

✅ Must-Have Qualifications

• Proven experience in technical support, help desk, or IT support roles.
• Strong knowledge of networking fundamentals (routers, firewalls, connectivity).
• Hands-on experience with VoIP systems.
• Hardware troubleshooting skills (cables, ports, peripherals).
• Excellent English communication skills (written and spoken).
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational skills and attention to detail in documentation.
• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).

🌟 Nice-to-Have

• Experience supporting retail or franchise environments.
• Familiarity with multi-location technical operations.
• Experience working with third-party vendors and escalations.

🕒 Work Environment & Schedule

• Fully remote role, supporting U.S. franchise locations.
• 40 hours per week, 5 days.
• One weekend day required.
• Required coverage window: 12:00 PM – 4:00 PM ET (U.S. Eastern Time), which corresponds to 7:00 PM – 11:00 PM Kyiv time.
• Flexible additional hours (before or after core window).
• Example schedules:
  • Tue–Sat: 10:00 AM – 6:00 PM ET
  • Tue–Sat: 12:00 PM – 8:00 PM ET
  • Sun–Thu: 8:00 AM – 4:00 PM ET
  • Sun–Thu: 9:00 AM – 5:00 PM ET

💼 Compensation & Benefits

• Competitive salary range depending on location and experience.
• Remote work flexibility.
• Paid vacation and sick leave.
• Professional growth in a fast-paced, multi-location retail environment.

🎯 Who We’re Looking For

A problem-solver with strong technical skills and a customer-first mindset. Someone who thrives in a remote environment, communicates clearly, and takes ownership of issues until they’re resolved.

We are growing our Customer Success team and looking for a motivated Customer Success Specialist to support our customers and help them get the most value from our SaaS product. This is a remote position, and your schedule should overlap with U.S. working hours (16:00 to 00:00 Kyiv time).

What You Will Do

• Support customers via email, chat, and video calls. Help them solve issues and understand how to use the product.
• Onboard new clients: assist with account setup and basic training.
• Train users: run screen-sharing sessions and create simple help articles or FAQs.
• Build relationships: stay in touch with customers, understand their needs, and share feedback with the team.
• Monitor usage: identify customers who need help or are not active, and reach out with guidance.
• Work with the team: collaborate with Support, Product, and Sales when needed.
• Update CRM records and help prepare basic reports.

Requirements

• Upper-Intermediate English (B2+) — this is the main requirement! Comfortable speaking and writing every day.
• Organized, responsible, and able to work independently in a remote environment.
• Entry-level friendly — previous Customer Success experience is not required.
• Strong communication skills, empathy, and a customer-first mindset.
• Comfortable learning new software and using CRM or support tools.
• Ability to work partially during U.S. business hours.

We Offer

• Fully remote work from anywhere in Ukraine.
• Training and mentorship — we will teach you Customer Success best practices.
• Career growth in an international SaaS team.
• A supportive environment where your work impacts customer satisfaction and product improvement.

If you have great English, enjoy helping people, and want to grow your career in Customer Success, we’d love to hear from you!

We are searching for a smart and efficient person with basic Linux experience, understanding of networking principles and at least intermediate English level to join us as a Technical Support Engineer. This role includes providing SRE-level technical support to our clients, monitoring clients’ infrastructure, handling incidents and creating basic documentation on a shift basis (including graveyard shifts).

Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent technical support engineers can be offered a transfer to DevOps department.

Duties:

- Providing 1–3 level technical support services

- Monitoring of Infrastructure and Integrations to other systems

- Incident and escalation reporting

- Reporting status and progress according to the project and company demands

- Creating and updating support and maintenance-related documentation

Mandatory skills:

-Experience with Linux

-Intermediate English level (writing)

-Understanding of networking principles and protocols

-Ability to accumulate information and make conclusions

Bonus points for:

- Git experience

- Grafana and Prometheus experience

- System administration experience

- Experience with at least one cloud provider (AWS/GCP/Azure/DigitalOcean)

- Understanding of containers

- Understanding of CI/CD and Infrastructure as Code principles

We offer:

-Remote-first working model (with office in Kremenchuck available)

-Accounting support

-Tax compensation

-Paid sick leaves and vacations

-Flexible working schedule

-English classes

-Health insurance

-Sports compensation

-Educational budget

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

We are looking for a Customer Support Team Lead with strong communication skills and the desire to make a difference for the customer and the company.

Areas of responsibility:

• Management and development of the support team and overall coordination of service delivery performance, ensuring a high level of customer service
• Working with key resellers to ensure overall satisfaction with support services
• Create and maintain an inspiring team environment with an open communication culture
• Support day-to-day operations and drive internal support projects and initiatives
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Escalations management

• Collaborate with other departments

   

To succeed in your role, you should possess the following skills and competencies:

• Experience in the Customer Support function, minimum 4 years
• Experience as Customer Support Team Lead/Supervisor
• Strong verbal and writing skills (B2 level) in English and fluent German
• Understanding of customer support key performance indicators
• Excellent communication and leadership skills
• Organizational and time-management skills
• Ability to work independently with limited direction and supervision
• Experience teaching, coaching, or training others
• Positive attitude to work and working tasks
   

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Breakfasts and lunches in the office
• Good working conditions in a comfortable office in UNIT.City
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 25 years.
   

We will be glad to welcome you to our team!

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.