Jobs Customer/Technical Support

Delta M is a product IT company that is part of the international Delta M Group. The company has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, Poland, etc. for over 18 years.

Our software, Delta M. CRM and Delta Tel, is installed in more than 100 banking and financial institutions in more than 15 countries, which collectively administer databases with more than 30 million records and is the best system solution in terms of price/functionality.

Our partners include leading banks, credit unions, housing and utilities companies, telecommunications companies, and companies in other sectors of the economy.

We expect you to have:

Technical education.

Experience working with the console (cmd).

Basic knowledge of Windows Server 2008, 2012, 2016 (would be a plus).

Good knowledge of Windows 10 (required).

Basic knowledge of SQL, at least 3 months of experience, select, join.

Experience with any CRM system (a plus).

Basic knowledge of API processes.

Competent written and spoken language.

Strong communication skills, responsibility.

Responsibilities:

Timely response to customer inquiries.

Solving problems at the technical level.

Assigning tasks to the second line of support with a description.

Monitoring the deadlines for completing tasks related to inquiries.

Working conditions:

Work in a successful international business and opportunities to realize your potential and ambitions in a rapidly growing and developing field!

Internal and external training.

A company with a developed corporate culture and a rich life.

Work schedule during the probationary period Mon-Fri: 9:00 a.m. - 6:00 p.m. Kyiv time (on-call duty on weekends, 1-2 times a month).

Remote work.

Competitive salary.

Overview

Our partner is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. They offer complete gaming solutions based on the latest technologies and detailed market analysis for leading iGaming operators.

Due to dynamic growth, the company is inviting a Technical Support Engineer for night shifts to join their Integration Department. 

The Technical Support Specialist will be responsible for full customer support service of the company’s current partner integrations.

Main Responsibilities

– Understand and analyse issues, be able to find appropriate solutions
– Integration protocol testing
– Second-level customer support
– Delivering excellent customer service with 5 shifts a week

Mandatory Requirements

– Ready for night shifts only
– Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
– A proactive, client-focused attitude and strong work ethic
– Strong problem-solving and troubleshooting skills
– Effective communication skills, both written and verbal
– At least Upper-Intermediate English (written and spoken)
– Eagerness to learn quickly and grow technically
– Working knowledge of XML and JSON
– Basic experience with Git and version control workflows
– Understanding of API protocols (e.g., REST)
– Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

– iGaming industry
– Hands-on software development experience with Java, C#, Node.js, or TypeScript
– Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes
– Experience using Jira and the Atlassian stack
– Basic understanding of QA processes and test environments
– Previous experience in a technical support, DevOps, or site reliability role
– Practical experience with monitoring systems
– Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

– Competitive salary in EUR, subject to annual performance reviews
– Quarterly bonuses under a transparent and systematic system
– Flexible work schedule
– Remote work option
– Comprehensive medical insurance for you and a significant other
– Financial support during special life events
– Unlimited paid vacation
– Unlimited paid sick leave
– Reimbursement for professional development courses

We are looking for an experienced Customer Support Professional. This role is responsible for providing support and guidance to users and customers across AI-driven products and services. The successful candidate must possess a strong technical background, professional work etiquette, and speak clearly and confidently. 

FLUENCY in English is a MUST.
 

RESPONSIBILITIES:

• Rapidly learn thorough understanding about the company, activities, services and able to answer the questions raised by a customer;
• Provide product/service information by answering questions, offering assistance;
• Follow up with prospective customers and return email / voicemail;
• Follow up with existing customers to confirm their satisfaction;
• Responsibility for researching and resolving complaints to ensure customers’ retention and satisfaction;
• Answer all incoming calls in a professional and timely manner;
• Attract potential customers by answering the questions about our products and services, offer information about other products and services;
• Keep a consistently positive, professional and cooperative tone with customers;
• Provide troubleshooting assistance for customers’ orders, account statuses and relevant problems.
   

EXPERIENCE AND SKILLS NEEDED:

• Must be fluent in productivity software such as MSOFFICE & GOOGLE WORKSPACE
• MUST be AI – AGI – GAI competent & certified.
• Strong technical background (IT, software, systems, or related fields);
• Must be fluent in comprehension, reading and writing English. Other languages spoken are the benefit.
• Manage incoming & outgoing calls to clients globally with deep experience in customer service processes and remote support environments.
• Flexible hours to support clients in the time zone regions of North American, Europe and  Asia.
• Critical thinker with excellent follow up, escalation skills to deliver results.
• Professional phone etiquette, with listening & communication skills;

Equipment requirements: high-speed Internet (50 Mbps upload and download speeds), noise-cancelling headset (headphones, a microphone), high quality video conferencing camera to participate with clients and company management.

Academic requirements: Bachelor’s Degree from a recognized University. Preferences will be granted to candidates with Higher Masters accreditation or Certification in Engineering.
 

Candidates must have AI certification from Anthropic (Claude) or equivalent accreditation institutions, demonstrating practical experience in developing with COWORK, AGENTS, SKILLS, LLM, workflows, automations, or other AI solutions. Link for the required courses: https://claude.com/resources/courses or equivalent.

Candidates must have worked with clear understanding utilizing the Anthropic Claude Co-working workspace and tools.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to protect client trust and deliver seamless technical problem resolution for our B2B partners. You’ll help us maintain strict SLA commitments and uninterrupted platform availability by taking full ownership of complex L1 support cases, system alerts, and critical incident coordination.
 

What you’ll drive:

Ticket Ownership & Technical Investigation

• Independently validate, investigate, and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools.
• Replicate user-reported issues to isolate root causes across APIs, client-server interactions, and integration layers.
• Review incoming technical fixes from L2/L3 teams to ensure solutions are fully tested and directly address client needs before closing tickets.

Incident Response & Operational Execution

• Coordinate L1 incident workflows during outages, including hosting incident calls, maintaining technical timelines, and issuing public status updates.
• Monitor real-time platform alerts, instantly triaging anomalies to prevent potential SLA breaches.
• Proactively drive backlog management, ensuring clear client follow-ups and transparent delay notifications.

Collaboration & Knowledge Sharing

• Translate complex technical root causes into actionable, human-readable updates for clients and non-technical stakeholders.
• Guide Junior Specialists on investigation techniques, log analysis, and effective ticket routing.
• Escalation path management: Route fully documented, edge-case issues to L2/L3 engineering teams with detailed diagnostic data.

What makes you a GR8 fit:

Must-Have

• 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or operations in a B2B SaaS or high-load digital environment.
• Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools.
• Practical knowledge of ticketing platforms (Jira/JSM, Zendesk, or ServiceNow) and incident workflows (L1–L3 framework).
• Proven ability to coordinate critical incidents (organizing response calls, tracking timelines, writing client updates).
• Flexibility to work full-time on a shift-based, 24/7 rotating schedule (including nights, weekends, and holidays).
• Upper-Intermediate English level.

Nice-to-Have

• Direct experience in iGaming, fintech, or payment processing ecosystems.
• Basic understanding of API structures and HTTP request/response payloads.
• Prior experience managing incident response tools like Statuspage.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

• Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

   HostZealot is an international hosting provider: VPS, dedicated servers, domains, and cloud services for customers worldwide. We're not just selling infrastructure — we're building long-term relationships. Our Sales & Billing team is the first and most consistent point of contact for most of our clients.

   We're looking for someone who genuinely enjoys helping people, knows how to stay calm under pressure, and takes real ownership of every customer interaction. If you want a role where your communication skills matter as much as your technical curiosity — keep reading.

What You'll Do

- Handle customer inquiries via tickets, email, and live chat — promptly and professionally;
- Consult customers on our products: VPS, dedicated servers, domains, locations, configurations, and add-ons;
- Guide customers through the full journey — from first question to order, payment, renewal, or cancellation;
- Resolve billing questions: invoices, payments, and service adjustments;
- Coordinate with Technical and Billing teams on complex cases, escalate when needed — with full context;
- Hand over open cases between shifts so customers never have to repeat themselves;
- Spot upsell opportunities — not to push, but to genuinely recommend when it's the right fit;
- Help improve response templates and the knowledge base.

What We're Looking For
 

Experience:
- 1+ year in customer support, helpdesk, sales, or any customer-facing role;
- Basic understanding of hosting concepts: VPS/VDS, dedicated servers, domains, DNS, IP — enough to explain them confidently to a client;
- Experience with ticketing systems, billing platforms, or CRM tools (any stack).
 

Languages:

- English B1+ — confident written communication; ability to hold a conversation with international clients;
- Ukrainian and/or Russian — fluent written communication.
 

Who you are:
- Customer-first mindset — you want to actually solve the problem, not just close the ticket;
- Stress-resistant — a frustrated client is a task to solve, not a reason to panic;
- Ownership-driven — you pick up a case and you see it through. No dropped balls;
- Fast learner — our product evolves. You read, absorb, and apply;
- Detail-oriented — especially in billing: small mistakes cost real trust;
- Multitasker — comfortable managing several conversations in parallel without losing context.

What We Offer

- 💰 Competitive salary (discussed at the interview);
- 🕐 Shift schedule agreed in advance, including evenings and occasional weekends;
- 🌍 Remote / hybrid — Ukraine;
- 🏖️ 21 days of paid annual leave;
- 🤒 Paid sick leave;
- 🎓 Onboarding on HostZealot products with Team Lead support;
- 📈 Clear growth path — your competencies grow, your grade and salary follow;
- 🌐 Real international experience — clients from across the globe, every day.

How to Apply

Send your CV and tell us in a few lines: what's the most memorable customer situation you've handled, and how did you approach it? We care about your mindset, not a perfect answer.

HostZealot — grow with your clients and with your team.

Location: Remote — Canada
Salary: $3,000/month fixed base + performance-based bonuses
Target total compensation: Up to $60,000/year

We are an international team operating in the Online Sweepstakes Gaming industry and are looking for a motivated Sales Representative to join us.

This is a sales-focused position for someone who is confident making outbound calls, engaging customers, and closing deals.

Responsibilities

• Make outbound calls and acquire new customers.
• Introduce customers to current promotions, bonuses, and special offers.
• Handle objections, negotiate, and close sales.
• Build long-term customer relationships and drive repeat purchases.
• Meet individual sales targets and KPIs.

Requirements

• 1+ year of sales experience (B2C, telesales, outbound sales, or similar).
• English proficiency at C2 level.
• Russian proficiency at B2 level or higher.
• Strong communication and negotiation skills.
• Confidence in phone conversations and objection handling.
• A proactive and results-driven mindset.

Experience in iGaming, online casinos, or Sweepstakes is a strong advantage.

What We Offer

• $3,000 fixed monthly salary + performance-based bonuses.
• Potential earnings of up to $60,000/year.
• Fully remote work.
• Monday–Friday, 12:00–21:00 (UTC−5).
  Three 15-minute breaks and a 30-minute lunch
• Virtual office: camera and screen sharing on during work hours
• Product training and team support.

Do you have a Telco background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a Junior Telco Engineer who wants to be part of Tieto Tech Consulting and join our Telecom Team, working on a project for our respected client, BICS (part of Proximus Global).

BICS operates one of the world's most extensive communication networks, carrying around 50% of global roaming traffic and connecting more than 5 billion mobile subscribers worldwide. Through partnerships with hundreds of operators, service providers, hyperscalers, and enterprises, BICS delivers connectivity across 1000+ destinations and supports a broad portfolio of services including Voice, LTE and 5G Roaming, Cloud Communications, IoT Connectivity, Messaging, Mobile Identity, Signaling, Fraud Protection, and Global SIP Trunking. 

You will work with the world's largest telecom operators and technology providers, helping to ensure the quality, reliability, performance, and security of international communications, while impacting how billions of people connect, communicate, and do business every day. 

Beyond traditional telecommunications, BICS is at the forefront of enabling digital transformation, cloud interconnectivity, IoT ecosystems, and next-generation mobile services, helping customers navigate the evolving global connectivity landscape. 

Become a part of the BICS community at Tieto Tech Consulting that has been growing since 2010 and enjoy the comfortable and stable environment where new ideas thrive. 

When joining Tieto Tech Consulting as a Junior Telco Engineer

• You will provide L1 network support activities for voice and mobile services 24x7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
• Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Who we are looking for

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
• 1+ year of experience in the operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
• Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
• Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
• Knowledge of Network KPIs, analysis of statistics and reports
• Good written and spoken English
• Willingness to travel internationally as required

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new innovative technologies is something you strive to do.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

Hope to hear from you soon!

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

Do you have a Telco background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a Telco Engineer who wants to be part of Tieto Tech Consulting and join our Telecom Team, working on a project for our respected client, BICS (part of Proximus Global).

BICS operates one of the world's most extensive communication networks, carrying around 50% of global roaming traffic and connecting more than 5 billion mobile subscribers worldwide. Through partnerships with hundreds of operators, service providers, hyperscalers, and enterprises, BICS delivers connectivity across 1000+ destinations and supports a broad portfolio of services including Voice, LTE and 5G Roaming, Cloud Communications, IoT Connectivity, Messaging, Mobile Identity, Signaling, Fraud Protection, and Global SIP Trunking. 

You will work with the world's largest telecom operators and technology providers, helping to ensure the quality, reliability, performance, and security of international communications, while impacting how billions of people connect, communicate, and do business every day. 

Beyond traditional telecommunications, BICS is at the forefront of enabling digital transformation, cloud interconnectivity, IoT ecosystems, and next-generation mobile services, helping customers navigate the evolving global connectivity landscape. 

Become a part of the BICS community at Tieto Tech Consulting that has been growing since 2010 and enjoy the comfortable and stable environment where new ideas thrive. 

When joining Tieto Tech Consulting as a Telco Engineer

• You will provide L1 network support activities for voice and mobile services 24x7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
• Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Who we are looking for

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
• 3+ year of experience in the operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
• Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
• Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
• Knowledge of Network KPIs, analysis of statistics and reports
• Good written and spoken English
• Willingness to travel internationally as required

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new innovative technologies is something you strive to do.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

Hope to hear from you soon!

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

Do you have a Telco background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a Junior Service Desk Engineer (Fraud Prevention & Telecom Support) who wants to be part of Tieto Tech Consulting and join our Telecom Team, working on a project for our respected client, BICS (part of Proximus Global).

BICS operates one of the world's most extensive communication networks, carrying around 50% of global roaming traffic and connecting more than 5 billion mobile subscribers worldwide. Through partnerships with hundreds of operators, service providers, hyperscalers, and enterprises, BICS delivers connectivity across 1000+ destinations and supports a broad portfolio of services including Voice, LTE and 5G Roaming, Cloud Communications, IoT Connectivity, Messaging, Mobile Identity, Signaling, Fraud Protection, and Global SIP Trunking. 

You will work with the world's largest telecom operators and technology providers, helping to ensure the quality, reliability, performance, and security of international communications, while impacting how billions of people connect, communicate, and do business every day. 

Beyond traditional telecommunications, BICS is at the forefront of enabling digital transformation, cloud interconnectivity, IoT ecosystems, and next-generation mobile services, helping customers navigate the evolving global connectivity landscape. 

Become a part of the BICS community at Tieto Tech Consulting that has been growing since 2010 and enjoy the comfortable and stable environment where new ideas thrive. 

When joining Tieto Tech Consulting as a Junior Service Desk Engineer (Fraud Prevention & Telecom Support)

• You will provide L1 network support activities for voice and mobile services 24x7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
• Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Who we are looking for

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
• 1+ year of experience in the operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
• Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
• Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
• Knowledge of Network KPIs, analysis of statistics and reports
• Good written and spoken English
• Willingness to travel internationally as required

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new innovative technologies is something you strive to do.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

Hope to hear from you soon!

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

Do you have a Telco background, passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a Service Desk Engineer (Fraud Prevention & Telecom Support) who wants to be part of Tieto Tech Consulting and join our Telecom Team, working on a project for our respected client, BICS (part of Proximus Global).

BICS operates one of the world's most extensive communication networks, carrying around 50% of global roaming traffic and connecting more than 5 billion mobile subscribers worldwide. Through partnerships with hundreds of operators, service providers, hyperscalers, and enterprises, BICS delivers connectivity across 1000+ destinations and supports a broad portfolio of services including Voice, LTE and 5G Roaming, Cloud Communications, IoT Connectivity, Messaging, Mobile Identity, Signaling, Fraud Protection, and Global SIP Trunking. 

You will work with the world's largest telecom operators and technology providers, helping to ensure the quality, reliability, performance, and security of international communications, while impacting how billions of people connect, communicate, and do business every day. 

Beyond traditional telecommunications, BICS is at the forefront of enabling digital transformation, cloud interconnectivity, IoT ecosystems, and next-generation mobile services, helping customers navigate the evolving global connectivity landscape. 

Become a part of the BICS community at Tieto Tech Consulting that has been growing since 2010 and enjoy the comfortable and stable environment where new ideas thrive. 

When joining Tieto Tech Consulting as a Service Desk Engineer (Fraud Prevention & Telecom Support)

• You will provide L1 network support activities for voice and mobile services 24x7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
• Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect

Who we are looking for

• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
• 3+ year of experience in the operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
• Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
• Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
• Knowledge of Network KPIs, analysis of statistics and reports
• Good written and spoken English
• Willingness to travel internationally as required

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new innovative technologies is something you strive to do.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing, and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

Hope to hear from you soon!

We perform background checks on all final candidates.

Tieto declines calls from recruitment companies.

We are currently seeking a qualified and experienced Technical support engineer to join our team.

Preferred skills:

— Working experience in gambling support/tech support teams;
— Working experience with RMG projects.

Must have skills:

— Strong user of Jira Software/Jira service management/Any desk/ Google workspace, etc.
— Upper-Intermediate level of spoken and written English.
— Strong verbal and corporate communication skills;
— Understanding of the software lifecycle;
— Ability to learn quickly and work as a part of a team;
— A challenging and inquiring mind;
— Attention to detail and tenacity;
— Quick logical thinking;
— Sociability, communicability;

Responsibilities:

— Monitoring of high-priority services,
— Testing: performance and the new functionality used;
— Diagnostics and solution of user problems when working with the software used;
— Prioritizing user requests;
— Providing individual solutions for customers based on their business needs.

— Working hours from 21:00 to 9:00 (2/2)

Our requirements:

• Fluent/advanced English (MUST!)

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 — 00.00; 16:00 — 01.00; 17:00 — 02.00; 18:00 — 03.00; 19:00 — 04.00; 21:00 — 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and self-Control

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with ticketing systems Zendesk/Zoho/Service Now, CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Help coworking operators around the world launch on Spacebring and keep getting value from it.

Spacebring is a Ukrainian product company backed by Google. We build software that coworking operators use to automate bookings, billing, and daily operations, so administrators save more than 15 hours a week. Hundreds of spaces in 55+ countries run on Spacebring, including Kooperativ, Creative States, Diia Business, Google for Startups, and Impact Hub.

You'll join our Go-to-market team and own a portfolio of international B2B customers, from the first onboarding call to long-term retention. You'll work directly with operators, spot risks early, and bring what you learn back to Product.

What you'll do

• Run onboarding for new customers over video calls and email, from setup to a confident launch.
• Learn each operator's goals and workflows, and recommend practical ways to get more out of Spacebring.
• Drive adoption with proactive check-ins, training, and clear next steps.
• Track customer health, act early on risks, and keep retention at 98%+ across your accounts.
• Turn happy customers into advocates who share reviews and case studies.
• Bring structured feedback to the Product and Go-to-market teams.

In your first 3 months

• You know the product well enough to run onboardings and demos on your own.
• You own a set of accounts and have a clear plan for each one.
• You have launched your first customers and turned at least one risky account around.

What you bring

• 1–3 years in customer success, support, account management, or sales at a product company.
• Fluent English and Ukrainian, both written and spoken.
• Clear, confident communication on calls and in writing.
• Ownership: you follow up without reminders and finish what you start.
• A structured way of working with priorities, notes, and deadlines.
• Curiosity and the speed to learn new products and industries.

Nice to have

• Experience with coworking or flexible workspace operations.
• Experience with a CRM and SaaS onboarding.
• Readiness to travel occasionally in Ukraine and abroad to meet customers.

What we offer

• A base salary plus monthly bonuses tied to customer launches, retention, and expansion.
• Regular salary reviews and stock options.
• Visible impact on customer results, retention, and product decisions.
• Experienced teammates who are happy to share what they know.
• A comfortable office in a central Lviv coworking space, with occasional hybrid days and a flexible schedule.
• Paid vacation and sick leave.
• Company support for language learning, professional development, and the gym.
• Team retreats, offsites, and social events.

Hiring process
Application form, a short intro call, an interview with a practical case, and an offer.

Lovat is looking for a Support Manager (no experience required)!

About Lappa:

Lappa provides comprehensive tax management solutions through a cutting-edge software platform. We empower businesses to navigate the complexities of tax management effortlessly, ensuring compliance, efficiency, and sustained success.

About the Role:

This is a full-time remote opportunity for an enthusiastic individual to join our growing support team. As a Support Manager, you will:

• Provide exceptional support to our clients, addressing inquiries and resolving issues promptly.
• Maintain and nurture relationships with existing clients to ensure their ongoing satisfaction.
• Collaborate with the sales team to identify opportunities for enhancing client experience and retention.

• Analyze client feedback and support data to inform improvements in our services and platform.

   

Qualifications:

• Excellent communication and interpersonal skills (written and verbal).
• Strong organizational skills and attention to detail.
• A passion for learning and a willingness to grow.
• Advanced or Upper Intermediate level of English and Russian language.

• Ability to work independently and as part of a team.

   

Bonus points:

• Experience in customer support or a related field (a plus, not mandatory).

• Fluency in Italian, French, or German (a valuable asset).

   

We offer:

• A supportive and collaborative work environment.
• Opportunity to learn from experienced professionals.

• Competitive salary and benefits package.

   

Monthly Base Salary:

• First Month: 750 EUR 

• Third Month: raise of 100-150 EUR gross is possible (dependent on client satisfaction and support metrics)

   

If you are a highly motivated individual with a passion for helping others, we encourage you to apply!

We look forward to hearing from you!

What you will do:

— Provide high-level support to premium players via LiveChat, WhatsApp, and email;
— Handle complex requests related to payments, bonuses, technical issues, and in-game situations;
— Personally assist key players, helping them navigate the platform;
— Monitor player activity history, engagement, account settings, and VIP program status;
— Escalate issues to internal teams (payments, tech support, backend);
— Suggest improvements to the VIP service and contribute to the development of new features.

What we expect:

— 1+ years of experience in iGaming, Customer Care or related industries;
— Excellent communication skills: attention to detail, empathy, and clear, professional language;

— English proficiency at B2 level or higher;
— Stress resistance and the ability to work with demanding clients;
— Confident use of CRM and ticketing systems; strong technical literacy.

What we offer:

— Remote work, 5/2 schedule  12:00 - 21:00;
— Payments in USDT (white crypto);
— Fixed salary of $1000 + performance-based bonuses (KPI);
— Access to Gemini Advanced;
— Training and support from an experienced international team;
— Opportunity for growth within the project.