Jobs Customer/Technical Support

We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences.

Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way!

So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience

We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. Are you in?

About your role: As a Middle Partner Success Manager (Spanish), you will work directly with international partners and creators, helping them grow, succeed, and unlock new opportunities on the platform. Here your ideas matter, you’ll collaborate with a passionate team tackling complex challenges, from scaling creator ecosystems to leveraging data and AI-driven insights, while playing a key role in shaping the future of a product used by millions worldwide

    In this role, you will

• Build and maintain long-term relationships with Spanish-speaking partners
• Manage and support a portfolio of 30–40 partners simultaneously
• Work with warm leads and onboard new partners in collaboration with the inbound team
• Support partner growth and development to increase overall project revenue
• Analyze partner performance and identify opportunities to improve engagement and results
• Provide partners with recommendations and best practices to help them scale on the platform

• Collaborate with internal teams to ensure a high-quality partner experience and a safe ecosystem for users

   

  It’s all about you

• 2  years of experience in a client-facing role (Account Manager, Business Development,  Customer Success, Sales, or Affiliate Manager)
• Spanish at B1+ level and English at B1+ level
• Familiarity with analytics platforms such as Tableau or Amplitude, strong analytical mindset and problem-solving skills
• Strong relationship-building and communication skills when working with partners or clients
• Results-driven, client-focused approach
• Excellent time management and prioritization skills
• Ability to work independently and structure information effectively

• Experience working with CRM tools

   

  What we offer

  Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine

    Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule
• Modern equipment or depreciation of your own tools

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events

Hiring process:

• Intro call
• Technical interview
• Test task
• Bar-raising 
• Reference check
• Offer
   

We are looking for an experienced Team Leader to manage and develop a Technical Support (L1/L2) team. In this role, you will be responsible for daily operations, performance management, quality assurance, and people leadership while ensuring SLAs, KPIs, and client expectations are consistently met.
You will serve as the primary operational point of contact for agents, QA, Operations, and clients, providing guidance on technical escalations, coaching team members, and driving continuous improvement across processes and service delivery.
This role combines people management, technical oversight, and operational ownership.

Requirements:

✔️Previous experience as a Team Leader / Supervisor in Technical Support or Service Desk environments
✔️Strong understanding of L1/L2 technical support workflows
✔️Solid knowledge of Windows environments and basic networking concepts
✔️Ability to guide agents with MS SQL user-level checks and troubleshooting logic
✔️Experience managing KPIs, SLAs, AHT, QA scores, and team performance
✔️Confident written and spoken English
✔️Strong leadership, coaching, and feedback skills
✔️Structured, reliable, and ownership-driven working style
✔️Solution-oriented mindset with strong decision-making abilities
✔️Excellent communication and stakeholder management skills

Responsibilities:

➖Lead and manage a team of L1/L2 Technical Support Specialists
➖Ensure daily operational performance meets SLAs and KPIs
➖Monitor queues, workloads, and staffing to maintain service levels
➖Support agents with technical escalations and complex customer cases
➖Conduct regular 1:1s, performance reviews, and coaching sessions
➖Collaborate with QA on quality audits and improvement plans
➖Participate in hiring, onboarding, and training of new agents
➖Maintain and improve the knowledge base and operational documentation
➖Act as an operational bridge between agents, Operations, Engineering, and clients
➖Drive continuous improvement initiatives across processes and workflows

Would be a plus:

✔️Experience in BPO / outsourcing environments
✔️Hands-on technical background in L1/L2 support
✔️Experience with Zendesk and similar platforms
✔️Exposure to IoT / hardware-supported products
✔️Six Sigma / Lean or similar operational frameworks
✔️Experience ramping new projects or scaling teams

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday-Friday - 14:00 - 23:00 (with one hour break)

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Bringg provides an enterprise-grade last-mile delivery platform that balances cost and customer experience across owned and third-party fleets. The platform processes hundreds of millions of transactions annually for global retail and logistics providers. It integrates advanced algorithms, AI-driven decision-making, and distributed architectures to automate planning, routing, dispatch, driver management, and real-time tracking. The system operates at global scale, with secure connectivity to supply chain and logistics systems. Strong engineers ensure platform reliability under high data volume, solve complex operational challenges, and drive continuous improvement of core features.

About the Role:

As an Application Support Engineer on the Bringg team, you will own end-to-end resolution of technical and product issues for large international customers. You will work closely with customer success, solutions experts, and R&D to investigate incidents, perform root cause analysis, validate fixes, and drive improvements in a mission-critical platform. This role offers autonomy in case management, real influence on product stability and usability, and opportunities to apply technical depth in SQL, REST APIs, and distributed systems. You will contribute to process optimization, documentation, and knowledge transfer, ensuring a high level of service in an operationally critical environment.

Key Responsibilities:

• Respond to customer and technical support inquiries from Bringg users on Web and Mobile platforms.
• Investigate and diagnose issues using SQL queries, log analysis, and API monitoring tools.
• Manage support cases, prioritize competing incidents, and ensure timely follow-up.
• Escalate complex bugs to the R&D team with clear reproduction steps and impact assessments.
• Coordinate incident communications with internal teams and external stakeholders.
• Validate and functional-test fixes related to support cases across platform components.
• Maintain and expand expertise in Bringg architecture, features, and configuration options.
• Collect customer requirements and configuration requests to inform platform enhancements.
• Monitor production performance metrics and usage reports to identify support trends.
• Create and update technical documentation and train team members and customers.
• Propose and implement improvements to support processes for efficiency and quality.

Required Competence and Skills:

• Minimum 2 years of L2 or L3 application support experience.
• Intermediate proficiency in SQL for data analysis and troubleshooting.
• Hands-on experience consuming and debugging RESTful APIs and integrations.
• Technical support experience for Web and Mobile applications in production.
• Fluent English with strong written and verbal communication skills.
• Customer-facing orientation and ability to manage relationships under pressure.
• Experience in operationally critical, high-pressure environments and incident management.
• Based in Ukraine and able to work scheduled shifts, including nights (00:00–08:00) and weekends.

Nice to Have:

• Bachelor’s degree in Computer Science or a related technical field.

Cloudfresh is a Global Google Cloud Premier Partner, Zendesk Premier Partner, Asana Platinum Partner, GitLab Select Partner, Hubspot Diamond Partner, and JumpCloud Platinum Partner. Since 2017, we have specialized in the implementation, migration, integration, audit, administration, support, and training for top-tier cloud solutions.

As a Google Workspace Technical Specialist, you will play a strategic role in our technical team. Your mission is to drive technical excellence and customer success within the Google ecosystem. You will be the technical expert throughout the entire client lifecycle: from early presale demonstrations and complex migrations to ongoing implementation and proactive support. We are looking for an “A-player” who doesn’t just “fix tickets” but takes Ownership of the client’s challenges and delivers high-value solutions.

Requirements:

• Technical Mastery: 2-3 years of proven success in a similar technical role.
• Product Expertise: Deep knowledge of Google Workspace: Admin Console, Security, GCDS and Chrome Enterprise ecosystems.
• Ownership & Autonomy: A proactive, self-driven mindset—you create solutions rather than wait for instructions.
• Language Proficiency: B2 English level required.
• Curiosity: Learning agility and a constant drive to stay updated with the latest Google Cloud standards and updates.
• Customer Focus: Understand customer needs, paint points and translate them into solutions.

Responsibilities:

• Presale & Technical Consulting: Lead technical discussions during presale stage to identify client needs and demonstrate the value of Google Workspace and Chrome Enterprise.
• Migration & Implementation: Design and execute complex migration projects (from legacy systems like MS Exchange or O365) ensuring zero-error delivery.
• Operational Excellence: Design, optimize, and maintain technical processes that scale with our clients’ growth.
• Lifecycle Support: Provide high-quality technical support, addressing disruptions or logistical issues with a calm and structured approach.
• Stakeholder Coordination: Work effectively with internal sales teams and client C-level executives to ensure alignment on technical requirements.
• Process Ownership: Maintain a strong sense of accountability in enforcing technical standards.
• Client Advocacy: Actively seek ways to solve client problems proactively and improve their technical environment.

Work conditions:

• International Collaboration: Work alongside A-players and seasoned professionals in the cloud industry.
• Market Exposure: Expand your expertise by engaging with international markets across the EMEA.
• Vibrant Team Environment: Be part of an innovative, dynamic team that fosters both personal and professional growth.

Responsibilities

• Monitoring employee productivity and working hours across all projects within the time-tracking system.
• Compile, maintain, and regularly update reporting data.
• Validate data accuracy, identify discrepancies, and detect potential errors.
• Track key operational processes and performance targets.
• Prepare analytical summaries and insights for management.

Requirements

• Intermediate proficiency in Excel / Google Sheets.
• Ability to analyze large volumes of data with strong attention to detail.
• English level А2+

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00—15:00 
Evening: 15:00—23:00 
Night: 23:00—07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We just opened 1 FREE seat for a B2B SEO/AEO Support Intern.

*FREE = costs you nothing, pays you in skills, tools, and portfolio.

• Most companies only optimize for Google.
• You'll learn to optimize for Google AND LLMs.

Here's what's changing about search in 2025:

• People still Google "best ICP targeting tool."
• But now they also ask ChatGPT. And Claude. And Perplexity. And Gemini.
• When someone asks an LLM "what's the best tool for precision targeting in B2B?", we want Unstuck Engine to be the answer.
• That's AEO. Answer Engine Optimization.
• Most SEO training teaches you to rank on Google. Nobody teaches you to get cited by LLMs.

So we asked ourselves:

• What if we trained someone in both? SEO for search engines AND AEO for LLMs?
• This is entry-level work. You'll do the foundational, tactical tasks that make optimization work.
• Keyword research. Meta tag updates. Citation building. Performance tracking.
• Not glamorous. But critical. And you'll learn a skill most marketers don't even know exists yet.

What you'll actually do:

1. Keyword research (find what our audience searches for on Google and asks LLM tools)
2. On-page optimization (update titles, meta descriptions, headers, content structure)
3. Content optimization for AEO (structure content so LLMs can cite us clearly)
4. Citation building (get mentioned in sources that LLMs trust and reference)
5. Link building support (help build backlinks that improve domain authority)
6. Performance tracking (monitor rankings, traffic, LLM citations, conversions)
7. Competitor analysis (what are others doing for SEO/AEO that works?)
8. Learn continuously (you'll start with 2 weeks of deep dive into our specific SEO/AEO strategy, but real expertise comes from 6 months of tactical execution)

→ Weeks 1-2: Deep dive into Unstuck Engine, our SEO/AEO strategy, and our current performance – learn the product, understand our

keywords, see what's working and what's not. This is your foundation.

→ Weeks 3-4: Trial period – you're doing your first keyword research and optimization tasks, learning the tools, we're both deciding if this fits

→ Months 2-6: You're executing SEO/AEO tactics daily – optimizing pages, building citations, tracking performance, learning what moves the needle

What makes this different:

• Most SEO roles = optimize for Google only.
• This role = optimize for Google (traditional SEO) AND LLMs (ChatGPT, Claude, Perplexity, Gemini).
• You'll learn both. Most marketers only know one.
•  

Who Should Apply:

• Recent graduates in Marketing, Business, Communications, or Data Analytics. This works best with deep immersion - the more hours you put in, the faster you'll learn and ship. Some interns do 15-20 hours/week, others go full-time (40 hours/week). Full-time means you build more, learn faster, and see stronger results in 6 months. And enjoy detail-oriented analytical work, and already understand basic SEO fundamentals.
• You should know what keywords, meta descriptions, backlinks, and on-page optimization are. We'll teach you advanced tactics and AEO – but you need the foundation.

Fair warning:

This isn't for everyone.

• If you don't know SEO basics → You need foundation before this role (keywords, on-page optimization, backlinks)
• If you want creative, strategic work from day 1 → This is entry-level, tactical execution
• If you need instant results → SEO/AEO takes months to show impact, not days
• If you hate repetitive tasks → You'll do keyword research, meta tag updates, citation building repeatedly
• If you're not detail-oriented → Small mistakes in optimization compound over time

But if you already know SEO basics and want hands-on practice, want to learn a skill most marketers don't know exists yet (AEO), enjoy analytical data-driven work, are patient enough to see results over months, and want to be early in a new field (answer engine optimization) – we should talk.

Because here's what we believe:

• 0% of B2B buyers only use Google anymore.
• 0% of effective optimization ignores where your audience actually searches.
• 100% of future-proof SEO includes optimizing for LLM answer engines.

What happens after 6 months?

You complete the internship program and join our alumni network.

Top performers get considered for our SEO/AEO Specialist position (paid, equity, real role).

Either way, you leave with:

• Experience in both traditional SEO and emerging AEO (ahead of 99% of marketers)
• Understanding of how search engines AND LLMs surface content
• Hands-on experience with SEO/AEO tools and tactics
• Portfolio showing ranking improvements and LLM citation growth
• Skills that matter as search evolves beyond Google

The future of search isn't just Google. It's everywhere people ask questions.

Ready to learn SEO/AEO that works in 2025 and beyond?

Apply: Record a 1-minute video (phone quality is fine) explaining:

• What excites you about SEO/AEO (especially the LLM optimization side)?
• Do a quick search: Google "B2B targeting tools" and ask ChatGPT the same question. What differences do you notice?
• Why you, why now, why this internship?

(And if doing that search comparison feels like too much work? That's okay. Better we both know now.)

P.S. — Still reading? Good. Go do that search comparison. See how Google results differ from ChatGPT answers. Think about what that means for optimization. Then record that video. We want people who are genuinely curious about how search is evolving, not just checking boxes.

ArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we’re looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.

This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.

What You’ll Do

As an Implementation Manager, you’ll guide new clients - primarily tree care and landscaping businesses -through a seamless onboarding experience.

Your responsibilities will include:

• Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools
• Maintaining proactive communication and follow-ups throughout the onboarding journey
• Performing custom system configurations, integrations, and workflow setups
• Assisting with data migration and creating necessary client forms
• Collaborating with developers and submitting or reviewing Jira requests
• Conducting live product training sessions and explaining platform functionalities
• Monitoring client payments and performing timely follow-ups if needed
• Identifying and executing upsell opportunities for additional products and features
• Updating internal and external knowledge base articles
• Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience.
   

What We’re Looking For

• 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)
• Fluent in English & Spanish (with little to no accent) - confident in speaking, writing, and presenting
• Excellent presentation and communication skills
• Highly organized, detail-oriented, and able to manage multiple clients independently
• Experience collaborating with developers or QA teams using Jira or similar tools
• Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)
• Comfortable working remotely in the Eastern Time Zone (9 AM – 5 PM ET)
   

Nice to Have:

• Experience working with tree care, landscaping, or field service companies
• Familiarity with data migration or workflow automation
• Understanding of onboarding metrics such as completion, engagement, and retention
   

Compensation & Benefits

• Work schedule: 9:00 AM – 5:00 PM (EST);
• 10 paid vacation leaves per year;
• A paid day off on your birthday or special day;
• Only remote work;
• Opportunity to work in the green industry, helping to make our planet greener;
• Supportive, remote-first culture focused on growth and impact.

TeqBlaze, a trailblazer in the AdTech industry, is looking for a AdOps Manager who is passionate about quality, thrives in fast-paced environments, and is eager to make a tangible impact in AdTech.

Are you passionate about making a real impact and working in a fast-paced adtech environment? 

Do you thrive in a collaborative setting and have a strong track record of success? If so, we’re looking for you!

Responsibilities:

• Onboarding of new partners (DSPs, SSPs, direct publishers) — including technical integration setup, testing, and launch validation
• Configuration and ongoing management of partner endpoints — bid floors, traffic shaping, timeouts, QPS management, etc
• Direct communication with demand and supply partners (both verbal and written) — daily troubleshooting, escalation handling, and proactive performance updates
• Demand and supply optimization — identifying underperforming integrations and driving improvements through partner communication and platform-side configuration
• Black/whitelisting management based on performance or brand safety requirements
• Discrepancy management — regular reconciliation of impressions, revenue, and spend between platform data and partner reporting; root cause analysis and resolution
• Daily tracking of performance metrics and KPIs — fill rate, win rate, eCPM, bid response rate, revenue, and margin
• Traffic quality monitoring — filtering of invalid and low-quality traffic in collaboration with internal teams

Requirements:

• 1+ year of experience in AdOps within a programmatic environment (SSP, DSP, ad network, or publisher side)
• Solid understanding of programmatic ecosystem - OpenRTB, SSP, DSP, sellers.json, ads.txt, cookie sync, key metrics (eCPM, fill rate, win rate, bid rate), etc
• Upper-intermediate+ English
• Strong analytical skills; proficiency in Excel/Google Sheets

At TeqBlaze, innovation isn’t just what we do — it’s who we are. As a leader in the AdTech sector, we’re reshaping how digital advertising operates globally. Our mission is to craft cutting-edge white-label programmatic solutions that not only meet but anticipate the needs of our clients. With a focus on technology and a flair for creativity, we transform challenges into opportunities and data into insights.

Our team is a powerhouse of industry experts who thrive on the latest trends and technologies. By joining us, you become part of a dynamic community that values bold ideas and collaborative problem-solving.
 

Perks of working at TeqBlaze:

• Tailor your work environment to fit your lifestyle with options ranging from fully remote to hybrid, or immerse yourself in our dynamic office settings in Kyiv, Lviv, Odesa, or Mykolaiv.
• Propel your professional journey forward with access to many resources, including specialized courses, industry conferences, and a vast electronic library.
• Your efforts and achievements are valued here, reflected in performance-based salary reviews that reward your contributions.
• Enjoy a well-rounded life with 22 paid vacation days annually, comprehensive health coverage, paid sick leaves, and access to professional mental health resources.
   

If you have a knack for detail-oriented work and are looking for an opportunity to collaborate with a team of talented professionals, this is your chance to play a pivotal role in shaping the future of advertising technology. Dive into a role where your efforts are recognized and rewarded as you help us propel our business and our clients’ success forward.
 

Ready to elevate your career at TeqBlaze? We’re excited to see what you can bring to our team!
 

ArboStar is the leading all-in-one business management platform servicing clients in the green industry such as landscaping, tree care, lawn care and more, across the globe. Our innovative, cloud-based software integrates everything from CRM and scheduling to GPS tracking and business analytics, ensuring seamless workflow and exceptional customer satisfaction. With a dynamic and fast-growing team of 80+ professionals, ArboStar is committed to delivering exceptional products and services that help our clients succeed.

Why ArboStar? At ArboStar, we foster a dynamic and supportive work environment where creativity, collaboration, and dedication to excellence are valued. Join our team and help revolutionize the green industry with innovative technology and outstanding service.

As part of our Customer Success team, you’ll play a vital role in ensuring our clients get full value from Arbostar from onboarding and adoption to expansion and renewal.

Key Responsibilities:

• Own the client relationship post-sale, guiding SMB and VIP customers through training and ongoing success;
• Proactively manage a portfolio of customer accounts, ensuring strong adoption, health, and retention;
• Lead day-to-day communication with clients via email, phone calls, and our ticketing system to ensure timely responses and proactive support;
• Conduct quarterly business reviews (QBRs) with key accounts to highlight ROI, identify opportunities, and gather feedback;
• Partner with Sales and Product to drive upsell/cross-sell opportunities and capture client insights;
• Monitor customer health scores, usage trends, and support activity to detect early signs of risk or growth potential;
• Coordinate with Support and Product teams to resolve escalations and advocate for client needs;
• Maintain accurate records of account activity, notes, and tasks in the CRM (Pipedrive, PandaDoc, Google sheets).
   

Requirements:

• 2+ years in Customer Success, Account Management, Sales or a client-facing SaaS role (experience with SMBs is a plus);
• Strong understanding of customer lifecycle, onboarding, and retention best practices;
• Exceptional communication and relationship-building skills;
• Comfortable managing multiple accounts (100+) with varying levels of complexity;
• Experience with tools like Pipedrive, Salesforce, Zendesk or similar CRM/CX platforms;
• Problem-solving mindset and a passion for delivering value to customers;
• Ability to explain software features in a clear, engaging, and practical way;
• Advanced English proficiency (C1 level or higher) — both written and spoken — is required for effective client communication;
• Knowledge of SaaS metrics (NRR, churn, adoption, NPS, etc.).
   

What We Offer:

• Work schedule: 9:00 AM – 5:00 PM (EST);
• 10 paid vacation leaves per year;
• A paid day off on your birthday or special day;
• Only remote work;
• Opportunity to work in the green industry, helping to make our planet greener;
• Supportive, remote-first culture focused on growth and impact.

We are a well-established company specializing in sports betting analytics and data-driven products for bettors and bookmakers. Since our founding in 2012, we have built a profitable, self-funded company focused on innovation and delivering world-class analytical solutions.

The Customer Service Representative will serve as the main point of contact for our clients, helping them resolve product issues, answer questions, and ensure they get the most value from our products.

Responsibilities:

• Provide day-to-day client support through the ticketing system.
• Manage support tickets in Jira and coordinate with the development and product teams to resolve issues promptly.
• Assist customers by answering questions, providing product guidance, and resolving complaints.
• Translate marketing or advertising materials when needed.

Requirements:

• Upper-Intermediate or higher English level.
• Strong written communication skills (email-based support).
• Ability to learn new tools and processes quickly.
• Strong organizational skills and self-discipline.
• Ability to understand customer problems and identify appropriate solutions.

Will be a plus:

• Previous experience in customer support or customer success.
• Familiarity with Atlassian tools (Jira, Confluence).

Working hours (40 hours per week)
Sunday – Thursday (09:00 – 17:00)

Benefits:

• Fully remote work from anywhere in the world.
• 20 days of paid vacation and unlimited sick leave.
• Salary paid in EUR with accounting support and tax assistance.
• Quarterly bonus.
• Opportunities to attend industry conferences and educational events sponsored by the company.
• English language courses.

We are looking for a Game Community Moderator to help create a positive, engaging, and safe environment for our player community. The moderator will monitor discussions, support players, enforce community guidelines, and serve as a bridge between the community and the development team.

This role is ideal for someone who is passionate about games, understands online communities, and enjoys helping players.

Community Management
 

• Monitor the Suzerain Universe community and act as a representative of Torpor Games across Discord, Steam, and Reddit.
• Work alongside the Marketing and Community Manager to maintain a positive and welcoming environment by enforcing community guidelines and terms of service.
• Manage a team of volunteer community moderators to ensure consistent global coverage across multiple time zones.
• Address and resolve user issues through direct communication or by escalating them to the appropriate departments when necessary.
• Maintain community management tools in Notion to track interactions, issues, and overall community health.
• Collaborate with the Marketing and Community Manager to develop and implement engagement strategies, including organizing and running community events.
• Provide regular feedback to the Marketing and Community Manager based on community sentiment, trends, and recurring issues.
• Confidently host quarterly livestreams with the development team and community across Discord, Twitch, and YouTube.

Development Operations
 

• Review Codecks daily to ensure newly reported bugs contain all required information from the community; follow up with users when additional details are needed.
• Support community-led localization teams, ensuring clear and effective communication between localization leads and the development team.

Customer Support
 

• Manage and take ownership of the Torpor Games support email, responding to inquiries and forwarding messages to the appropriate team members as needed.
• Respond to customer reviews across platforms such as Steam, Google Play, the Apple App Store, and other gaming platforms, flagging urgent or recurring issues.
• Handle and respond to merchandise-related issues and inquiries.

Adaptiq is looking for an Application Support Engineer (L2/L3) to join the team working on Bringg, an enterprise-grade last-mile delivery platform used by global retailers and logistics companies.

The platform processes hundreds of millions of delivery transactions annually, so reliability and fast incident resolution are critical.

You will work closely with Customer Success, Solutions teams and R&D to investigate production incidents, troubleshoot technical issues and ensure stable platform operation for large international customers.

Tech Environment

SQL
REST APIs
Postman
Web & Mobile applications
Production logs and monitoring tools
Salesforce (nice to have)

What you'll do

• Provide L2/L3 application support for enterprise customers
• Investigate issues using SQL queries, logs and API monitoring tools
• Diagnose production issues across web and mobile platforms
• Escalate complex bugs to R&D with clear technical analysis
• Validate fixes and support releases related to customer issues
• Monitor production metrics and identify recurring problems
• Maintain documentation and improve support processes

Requirements

• 2+ years of experience in L2/L3 Application Support
• Strong SQL skills for troubleshooting
• Experience with REST APIs and integrations
• Experience supporting production web or mobile applications

• Strong English communication skills

   

Nice to have

Postman, Salesforce or similar tools
Technical degree in Computer Science or related field

What we offer

• Fully remote work
• 20 paid vacation days + local public holidays
• Full accounting and legal support
• Workstation provided
• Co-working space option
• Competitive compensation with yearly reviews

Job Description
 

This role is currently available in the following shift. 
 

• Tuesday - Saturday, 6 AM - 3 PM

   

• Work with users to determine their needs and help them reach their business goals and enhance their online presence.
• Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Develop expertise in Wix products and stay up to date with new features and improvements.
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
• Analyze user behavior and relevance to determine their effect on user satisfaction.
   

***

This is a flexible hybrid position based in Kyiv.

At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.
We’re looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.
 

Requirements

• Fluent in English (verbal and written) 
• Based in Kyiv
• 1+ year of experience working  in Technical Support/Solution topics in a Web environment
• Ability to digest information quickly and relay it in a clear way
• Gain meaning and pleasure in helping others succeed and are curious to know what really drives users
• Strong critical thinking skills and confidence taking responsibility and ownership 
• High performance standards and constantly working to improve 
• Passionate about new technologies and always eager to learn more
• Ability to thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow

• Bonus points if you have experience working for a tech or at an internet company

   

About the Team
 

We are Wix’s Customer Care Guild. We’re not your typical customer support. We represent the Wix user’s voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. This is a flexible hybrid position based in Kyiv. Currently our employees are given the opportunity to work from wherever they feel most comfortable, at home or at our offices, given the current circumstances

Meet the team: Customer Care

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Synergy Beam Solutions is innovating the future of telecommunications for modern call center operations. As we launch our next-generation platform, we're seeking a passionate and sharp Tier 1 Customer Technical Support Engineer to join our fully Remote LATAM team.

You will be the front line of technical support for our clients across Latin America, responsible for resolving issues, documenting solutions, and ensuring every customer interaction is exceptional.

What You'll Be Doing:

• Own the Customer Experience: Serve as the primary point of contact (L1) for our business and communication application users, delivering timely and professional support.
• Investigate and Resolve: Efficiently troubleshoot, reproduce, and document customer issues end-to-end within our ticketing system.
• Drive Process Improvement: Identify and report on recurring technical issues, contributing insights to reduce future problems and enhance product stability.
• Build Knowledge: Maintain and expand our internal Knowledge Base and refine IT process templates for better team efficiency.
• Communicate Clearly: Translate complex technical issues into clear, actionable updates for customers, ensuring swift incident resolution.

What You Bring to the Team:

• Experience: At least 1 year in a dedicated Technical Support, Helpdesk, or IT role.
• Technical Acumen: Proven ability to troubleshoot application workflows, understand business logic, and utilize tools like Google Chrome Developer Tools.
• Communication: Exceptional customer communication skills (written and verbal).
• Language: Professional working proficiency in English (B2/Upper-Intermediate or higher).
• Mindset: Highly reliable, organized, and detail-oriented, with the flexibility to cover shifts needed to support our LATAM client base.

Great to Have (Bonus Skills):

• Familiarity with monitoring and logging tools such as Prometheus, Grafana, Kibana, or the ELK stack.
• Basic understanding of Jira, SQL, HTTP/API fundamentals, or VoIP systems.
• Experience with Kubernetes or general containerized environments.

Required languages

English

C1 - Advanced

About SynergybeamSynergy Beam Solutions, providing IT solutions in various areas, specialized on creating turnkey solutions for customers in IT, Cybersecurity and other Business applications. As part of solutions our company developing the state-of-the-art telecommunication platform for call centers.
We believe that innovation, collaboration, and a customer-centric approach are key to our success. We have a supportive and collaborative team culture that values diversity and inclusion, and we're dedicated to providing our employees with opportunities for growth, learning, and development. We offer flexible working hours and remote work options and a competitive salary.
Synergy Beam is looking for highly motivated and passionate software developers who are looking for an exciting new challenge. If you're interested in joining our amazing team at Synergy Beam, please check out our job postings or get in touch with us today.