Collections Supervisor (Spanish-speaking)

We are an international fintech company operating since 2025. We are looking for a Collections Supervisor to lead a team of collection agents, help them achieve consistent recovery performance, and continue developing the team.

This role combines people management and analytics: half of the work is coaching, call monitoring, and providing feedback, while the other half focuses on KPI management, reporting, and portfolio decision-making.

What we offer

• Competitive salary with opportunities for growth based on your contribution to achieving KPI targets.
• A transparent bonus system: you will always know which team performance metrics affect your income and by how much.
• Fully remote work from anywhere.
• The opportunity to work in an international company.
• The freedom to build processes your way: call scripts, agent motivation systems, and portfolio allocation logic are all within your area of responsibility.
• Fast decision-making — you will work directly with the Head of Collections without multiple layers of approval.
• Real career growth opportunities to Head of Collections or other leadership positions (63% of our managers started as agents, and 24% were promoted from supervisor roles).
• A legally compliant workplace where we follow all applicable laws and ethical debt collection standards.

Your responsibilities

• Manage a team of collection agents: discipline, motivation, and performance.
• Monitor calls and ensure compliance with scripts and communication quality standards.
• Work with KPIs.
• Provide regular feedback and coaching to agents, both individually and in groups.
• Train new employees and develop the existing team.
• Distribute workload, shifts, and portfolio priorities.
• Handle complex cases and escalations.
• Prepare analytical reports on team performance.

Who we’re looking for

• At least 1 year of experience in Collections, debt recovery, credit sales, or a call center will be an advantage.
• Experience managing a team as a Supervisor, Team Lead, or Senior Agent.
• Spanish proficiency at B1 level or higher — you will monitor calls and evaluate the quality of customer conversations.
• Understanding of collections operations and the key metrics that drive department performance.
• Strong Excel / Google Sheets skills, including formulas, pivot tables, and working with exported data.
• Analytical mindset and the ability to make data-driven decisions rather than relying on intuition.

Nice to have

• Experience in fintech, microfinance, or bank collections.
• Coaching and mini-training facilitation skills.
• Experience working with different collection stages (early / late collections).
• Understanding of debtor behavior and negotiation techniques.

Selection process: Interview with the recruiter → Interview with the department manager → Short assessment task.