Senior Product Content Writer , Ukraine

We're looking for a Senior Product Content Writer to own the end-to-end product content experience. This role goes beyond documentation, combining technical writing, UX content, and AI-driven content creation to help users easily understand complex product capabilities. You'll collaborate closely with Product, UX, Engineering, and AI teams, creating in-product copy, technical documentation, API documentation, release notes, and scalable knowledge resources while driving content quality and consistency across the product.

What you'll do
 

• Own the end-to-end product content experience across the platform.
• Create and maintain in-product content, user documentation, API documentation, release notes, and technical documentation.
• Partner closely with Product Managers, Designers, Engineers, Customer Success, and Product Marketing throughout the product lifecycle.
• Define and evolve content standards, terminology, and product voice.
• Turn complex technical concepts into simple, user-friendly content.
• Continuously improve documentation quality, structure, and discoverability.
• Design AI-assisted content workflows that help teams create, review, and maintain content faster while preserving quality and consistency.
• Use customer feedback and product insights to improve the overall user experience through content.
  
  What we're looking for
   
• 5+ years of experience in Product Content, UX Writing, Technical Writing, or a similar role within a B2B SaaS company.
• Exceptional written English.
• Proven experience writing for complex enterprise software products.
• Strong experience creating product documentation, API documentation, release notes, and technical content.
• Experience with modern documentation platforms and structured authoring.
• Ability to explain complex technical concepts in a simple, intuitive way.
• Experience working cross-functionally with Product, Design, Engineering, Customer Success, and other stakeholders.
• Hands-on experience using AI tools and building AI-assisted content creation workflows.
• Strong ownership, attention to detail, and ability to thrive in a fast-paced product environment.
  
  Nice to have
   
• Experience with ITSM, Enterprise SaaS, or Cybersecurity products.
• Experience managing localization and translation workflows.
  
  Why join us?
   
• Join a team building the next generation of AI-powered IT Service Management solutions. You'll have the opportunity to shape how thousands of users experience the product every day—not only by creating exceptional content but also by defining how product content is developed in the AI era.
• If you're passionate about product thinking, technical communication, and using AI to scale high-quality content, we'd love to hear from you.