Retention Manager

Job DescriptionWe are looking for a Retention Marketing Specialist to own lifecycle communications with a strong focus on email marketing, promo-driven campaigns, and automated trigger flows. This is a hands-on role where you will personally create, format, and build campaigns in SendGrid, Mailchimp, OneSignal, and Firebase — from promo emails and holiday campaigns to activation and reactivation journeys. Your goal is to increase LTV, reduce churn, and strengthen engagement through timely, personalised, high-quality communications.

Responsibilities

• Create, design, and format email campaigns in SendGrid and Mailchimp, including independent layout building, formatting, QA, and sending.
• Develop promo and seasonal email campaigns (holidays, deposit bonuses, promotions, tournaments), preparing both content structure and visuals together with the design team.
• Build and configure automated lifecycle flows: welcome, onboarding, activation, first deposit, reactivation, and win-back journeys.
• Plan and execute push and in-app campaigns using OneSignal and Firebase.
• Add and implement localisations inside campaigns independently, while translation tasks are coordinated and requested through the content manager.
• Configure trigger logic, delays, conditions, and multistep scenarios across automation tools.
• Run A/B tests (subject lines, templates, CTAs, segmentation variants) and integrate learnings into ongoing optimisation.
• Ensure template quality, deliverability standards, brand consistency, and correctness of all outgoing communications.
• Analyse key campaign metrics (open/click rates, conversions, activation, retention) and provide clear, actionable insights.
• Explore opportunities for personalisation and AI-driven segmentation to increase engagement (nice to have).
• Collaborate with designers, product managers, and promo teams to align messaging, visuals, and launch timelines.
• Maintain and update existing campaigns and automated flows to ensure accuracy, stability, and relevance.

Requirements

• 2+ years of experience in global email/retention marketing.
• Proven experience in CFD brokerage, iGaming, betting, or fintech industries;
• Strong knowledge of customer lifecycle and churn drivers;
• Hands-on experience with SendGrid, Mailchimp, OneSignal, Firebase (or similar platforms);
• Ability to independently manage end-to-end campaign execution (planning, building, testing, reporting);
• Proficiency in A/B testing and data-driven optimisation;
• Strong analytical mindset with ability to turn data into actions;
• Experience managing localisation workflows with contractors/freelancers;
• Familiarity with personalisation and AI-driven segmentation (a plus, not required);
• Excellent organisational and communication skills;
• Comfortable working in a fast-paced, global environment.

Nice to have

• Experience working in Asia and MENA regions.

Benefits

• Competitive and attractive compensation
• Hybrid work schedule
• Proper rest time of 24 annual leave days
• Challenging and unique tasks in the FinTech field
• Funding for gym memberships, fostering a healthy work-life balance