Amazon Account Health Manager

VitaUp is a fast-growing international e-commerce brand in the premium dietary supplements space, successfully selling on Amazon across the US and EU markets. Our products compete with leading brands such as NOW Foods, Pure Encapsulations, and Nature Made.

We are looking for a detail-oriented Amazon Account Health Manager who will take ownership of Amazon compliance operations, account health monitoring, and communication with Amazon support teams.

This is an execution-focused role for someone who is organized, proactive, and confident in handling multiple cases at once. You will play a key role in protecting and growing our Amazon business.

Your Responsibilities

• Monitor Amazon Account Health dashboard, policy warnings, and compliance metrics on a daily basis
• Respond quickly and professionally to Amazon performance notifications, listing suppressions, and policy alerts
• Submit and track required documentation:
  • COAs (Certificates of Analysis)
  • cGMP certificates
  • lab test results
  • invoices and supporting files
• Manage supplement-related compliance cases, including product claims, ingredient restrictions, and label requirements
• Communicate with Amazon Seller Support and internal teams to resolve issues efficiently
• Coordinate with product, logistics, and regulatory partners to gather documents before deadlines
• Proactively review listings and ASINs for potential compliance risks
• Maintain trackers for open cases, escalations, deadlines, and resolved issues
• Prepare regular reports on account health status and action plans

What You Bring

• 2+ years of Amazon Seller Central experience, preferably focused on Account Health or compliance operations
• Strong experience communicating with Amazon support through cases and escalations
• Proven ability to manage multiple open issues simultaneously
• Experience handling documentation requests and policy-related matters
• Excellent written English — clear, professional, and persuasive
• High attention to detail and structured working style
• Strong ownership mindset and ability to follow through until resolution
• Calm and solution-oriented approach under pressure

Nice to Have

• Experience with dietary supplements or regulated categories
• Understanding of U.S. Food and Drug Administration supplement regulations
• Experience with Amazon US marketplace
• Familiarity with flat files, listing reinstatements, and escalation workflows

What We Offer

• Competitive salary in USD based on your experience and expertise
• Paid vacation, public holidays, and personal days off
• Remote-first work format with a flexible schedule — we value results, not micromanagement
• Opportunity to work with products that rank among top sellers on Amazon US and EU markets
• Fast-growing international e-commerce company with real career growth opportunities
• A culture where initiative, ownership, and your ideas are always welcome
• High-trust environment with no unnecessary bureaucracy or micromanagement
• Direct impact on the growth of a premium brand competing with market leaders