Jobs Head / Chief

We are looking for an experienced Head of Marketing/CPA to lead and scale our marketing efforts across CIS markets, building a sustainable and efficient growth engine across multiple acquisition channels.

This role involves full ownership of user acquisition, marketing strategy, and unit economics, with a strong focus on consistent growth of key business metrics and scalable channel performance.

Be part of a team that launches exciting new projects worldwide 🌎

About the Role

As a Head of Marketing, you will drive the development and execution of the marketing strategy across the CIS region, ensuring consistent growth across acquisition channels and strong performance of marketing investments.

A key focus of this role is building and scaling a robust user acquisition system, improving channel efficiency, and managing core performance metrics such as CAC, LTV, and ROI.

🎯 Responsibilities

• Develop and execute the marketing strategy for the CIS region
• Own and scale user acquisition across key channels (performance, partnerships, digital)
• Manage and optimize marketing budgets with a strong focus on ROI and unit economics
• Build, lead, and develop the marketing team
• Identify, test, and scale new growth opportunities and acquisition channels
• Collaborate with product and analytics teams to improve funnel performance
• Establish reporting frameworks and ensure data-driven decision-making

✅ Requirements

• 5+ years of experience in marketing / digital / growth roles
• Proven experience in performance marketing and user acquisition
• Experience in a leadership role (Head / Lead / Director)
• Strong understanding of CAC, LTV, ROI, and unit economics
• Experience managing significant marketing budgets
• Data-driven mindset with strong analytical skills
• Experience working across multiple markets is a plus

🌟 Why You Should Join Us

🔸 Fully remote work: Monday to Friday, 9:00–18:00
🔸 Paid vacation and sick leave — we value your well-being and work-life balance
🔸 Competitive salary aligned with your experience and impact
🔸 Access to internal knowledge-sharing sessions and team events
🔸 Corporate psychologist for mental well-being
🔸 Opportunities for continuous professional development
🔸 A dynamic, fast-paced environment within a profitable and growing company

If this opportunity sounds like a good fit, we’d love to hear from you — send us your resume and let’s talk.

If the vacancy is interesting, then send your resume - you are exactly what we are looking for!

Bitmedia Labs is an international product company founded in 2014. Today, we’re a team of 150+ specialists working globally, building products used by millions worldwide.

Our work spans two core areas:
• Game Development – browser-first games for global audiences, centered on reward-driven progression and long-term engagement.
• Digital Advertising – high-performance advertising and affiliate platforms across Web2 and Web3 markets.

Bitmedia Labs is looking for an experienced and strategic Head of Creative / Head of Design to shape the visual direction across our products, brands, and marketing materials.

This role is ideal for someone who sees the bigger picture, builds strong creative systems, and leads a team across multiple areas - from product and web design to mobile, game visuals, branding, and marketing creatives.

We are looking for a leader who combines taste, strategic thinking, business understanding, and a hands-on creative approach. Someone who can make design not only look great, but also serve the product, the brand, and the business.

Responsibilities:

• Shape and drive the overall creative vision across our products, brands, and marketing materials;
• Lead and mentor a multidisciplinary design team, maintaining a high quality bar across all areas;
• Oversee visual execution across product design, web, mobile, branding, game-related visuals, and marketing creatives;
• Work closely with Product, Marketing, Growth, and Development teams to create effective, business-focused design solutions;
• Build and improve design processes, standards, and guidelines to ensure consistency across all touchpoints;
• Review key concepts and deliverables, providing clear feedback and creative direction;
• Translate business and product needs into clear, effective, and visually compelling solutions;
• Stay up to date with trends, tools, and best practices in design and digital products.
   

Requirements:

• 5 + years proven experience in a leadership role such as Head of Creative, Head of Design, Creative Director, Design Director, or Art Director;
• Strong background in product design, web design, branding, and digital creative production;
• Experience working with both B2B and B2C products;
• A strong portfolio that demonstrates taste, versatility, and design thinking;
• Solid understanding of composition, typography, color, hierarchy, and modern digital design principles;
• Experience leading teams and collaborating with cross-functional stakeholders;
• Strong communication skills, ownership, and attention to detail.
   

Nice to have:

• Experience with gaming, entertainment, or interactive products;
• Experience with performance marketing creatives and conversion-focused design;
• Understanding of motion design, 3D, animation, or interactive design;
• Experience in crypto, blockchain, Web3, or other fast-growing digital industries;
• Familiarity with UX principles, design systems, and gamification.

Hiring process:
• Intro call with a Recruiter — Technical Interview — Сollection of recommendations — Offer.

Why join Bitmedia Labs?
We care about what we build – and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:
• Professional growth through products operating at global scale;
• The opportunity to experiment, bring ideas to life, and influence product decisions;
• Collaboration with strong, experienced teammates who value quality and teamwork.

We also support you with:
• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;
• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;
• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;
• Support for your growth: courses, workshops, and conferences.
Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine – delivering over $500,000 in aid to date. Here your work also drives social impact, and you can also join our volunteer initiatives.

If this resonates with you – send your CV and join us.
Let’s foster the world together!

Hi there!
 

Softsich is a young and ambitious international product tech company that builds scalable B2B digital platforms. We operate in a dynamic, high-volume transactional environment where financial transparency and strategic thinking directly drive business growth.

We are looking for a Chief Financial Officer (CFO) who will take full ownership of the company’s financial function - from strategy and planning to execution and team development. This role is not just about reporting; it’s about partnering with the business, influencing key decisions, and building a financial system that scales alongside the product.

Your Responsibilities

• Define and execute the company’s financial strategy in line with business goals
• Build and manage budgeting and forecasting processes
• Oversee cash flow and ensure financial stability
• Own and manage P&L, analyze profitability across business units and initiatives
• Optimize costs and improve the efficiency of financial processes
• Build transparent and insightful management reporting for stakeholders
• Identify financial risks and implement internal controls and compliance frameworks
• Partner closely with the CEO and leadership team in strategic decision-making
• Lead, develop, and scale the finance team
• Contribute to key strategic initiatives (scaling, market expansion, business structure optimization)

What We’re Looking For
 

• 5+ years of experience in finance, including experience as Head of Finance / CFO or readiness to step into this role
• Experience in international digital or high-volume transactional businesses
• Strong understanding of financial planning, budgeting, and forecasting
• Proven experience working with P&L, cash flow, and unit economics
• Hands-on experience building and optimizing financial processes and systems
• Experience working with multi-jurisdictional structures and multiple currencies
• Solid understanding of financial risks, controls, and compliance
• Experience managing and developing finance teams
• Advanced Excel / Google Sheets skills; experience with BI or ERP systems is a plus
  Upper-Intermediate+ level of English

Nice to Have

• Experience in high-transactional or operationally complex businesses
• Background in fintech, SaaS, product, or digital environments
• Experience building finance functions from scratch or leading transformations
• Experience working with international payment systems
• Experience raising investments or working with investors
• Experience with financial automation and implementation of BI / ERP systems

What We Offer

• A flexible schedule and remote format, or offices in Warsaw — you choose.
• 24 paid vacation days, sick leave, and health insurance (UA-based, other locations in progress).
• A supportive, friendly team where knowledge-sharing is part of the culture.
• Coverage for professional events and learning.
• Birthday greetings, team-building events, and a warm human connection beyond work.
• Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send your CV now to learn more!

ChatOn is an AI chatbot assistant app with 100M+ downloads – the #1 product in our portfolio by revenue and downloads. We lead in mobile. Now we’re scaling the web, and we’re looking for a Head of Performance Marketing who’ll own that mission.

This isn’t a role for someone who manages from a distance – we’re inviting an expert who can dive into the data, audit a campaign and provide precise, actionable direction to the team to elevate our execution from good to world-class. You’ll bridge the gap between high-level strategy and tactical excellence, working with multi-million dollar budgets, a full in-house creative machine, and a highly capable team.

Your scope goes beyond UA: you’ll own web growth, mobile acquisition, and ASO from one seat.

Let’s take the web from solid to dominant!

The opportunity for impact here is real – and so is the accountability.

What you will do:

• Own performance marketing end-to-end: define the UA strategy across all channels, set the roadmap, and drive the numbers – ROMI, CAC, LTV, forecast profit – while ensuring strong Web–Mobile synergy
• Be the playing coach the team needs: audit campaigns, read attribution setups, diagnose what’s not converting, and give your colleagues precise direction to fix it. You won’t run campaigns yourself – but you could, and the team will know it
• Build a real experimentation system: translate data into hypotheses, hypotheses into tests, and tests into scaling decisions. Every pivot explainable, every win repeatable
• Defend and evolve the strategy at board level: in your first 90 days, present a full UA strategy – mobile and web – to the board. Quarterly, you own the forecast and the narrative behind it
• Lead and grow the team: UAMs, Web Growth Manager, ASO Manager, and Graphic & Promo Designer. Build a culture where ownership is the norm. Coordinate with the Brand, PR, and Influencer Marketing teams
• Connect marketing signals to product: bring acquisition data, user insights, and market intelligence into product discovery. Help build growth loops that compound over time
• Partner and collaborate closely with the in-house creative team on creative strategy for paid channels

What you should have:

• A proven track record in User Acquisition – you grew up in UA, you know the discipline inside out, and performance marketing is your native language
• 5+ years running paid growth teams with direct accountability for growth metrics – revenue, CAC, ROMI – in B2C subscription products
• Confirmed cases of scaling web acquisition – numbers you can talk through, not just channels you’ve touched
• Channel mastery: Meta, Google, TikTok and beyond. You can walk into any ad account, read what’s wrong, and tell the team exactly how to fix it
• Leadership experience with a team of direct reports – you’ve hired, mentored, and if necessary, made hard calls. You know what a high bar looks like and you hold it

What we offer:

• The #1 app in the portfolio – mature product, proven demand, real budget. We move at scale
• Competitive fixed compensation + generous performance-based bonus. We share the upside when the numbers move
• A full creative machine in-house: motion designers, graphic designers, brand, PR, influencer marketing. You orchestrate – they execute. No agency dependency
• Results-oriented colleagues committed to scaling impactful products. Your team will help you achieve the most ambitious goals
• Remote-friendly work environment with high autonomy and minimal bureaucracy

Location

AIBY is a team of strong international top talents. This role allows for either hybrid (combining in-office and remote work), fully remote or in-office work.

We are a global product company operating in the iGaming sector, with a strong presence across the world. We are looking for a responsible and well-organized  Head of CRM to streamline our team’s digital workspace and ensure smooth daily operations.

 Key skills:

• Experience of working at the position of Head of CRM/Lead in iGaming industry from 3 years
• Experienced people manager with a strong track record of leading diverse teams;
• Experience in collaborating and developing strong relationships with internal and external contacts;
• Data literate with strong analytical skills and knowledge of industry KPIs;
• Experience in creating, delivering, and reporting on successful CRM roadmaps.
• Advanced English (Upper-Intermediate or higher), both written and spoken

Key responsibilities:

• Setting retention goals, planning and managing CRM strategy;
• Development and implementation of KPIs for CRM department together with HRD of the company;
• Achievement of KPIs on a regular basis: increase of company turnover in 2 casino/sportsbook areas;
• Create a promotional plan for tactical campaigns, coordinate technical execution and placement of offers, track the success of campaigns (casino/sportsbook);
• Develop product feature roadmaps from start to finish;
• Team management - evaluate team performance, improve team effectiveness;
• Writing documentation (business requirements) for new/current functionality;

Benefits:

• Flexible Working Environment: Work from a modern Kyiv office or remotely from any location. 
• Annual Loyalty Bonus: Receive a yearly bonus every February as recognition of your dedication. 
• Professional Growth: Improve your skills with company-sponsored English courses. 
• Performance Reviews: Regular feedback sessions to track progress and discuss career development. 
• Team Spirit: Participate in teambuilding activities and company-wide celebrations. 
• Personal Milestones: We celebrate your important life events, from birthdays to professional achievements.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!

We are looking for a Chief Turret Systems Design Engineer to lead the development of high-precision melee engagement systems. Your key task will be to create a compact turret with automatic guidance, capable of effectively hitting fast and small targets at a short distance.

It is a complex, technologically rich and engineering-demanding product, where each constructive solution affects not only tactical efficiency, but also calculation safety and stability of system operation in conditions of field application. The turret should have two formats of use:

— fixed installation;

— integration on moving platforms.

We move from the stage of experimental concepts to the creation of an engineering-mature system, so the quality of design, the durability of mechanics, the accuracy of guidance algorithms and the reliability of all — nodes are critical.

You will be responsible for the full engineering cycle: from the formation of the product architecture and the selection of technological solutions to the synchronization of the work of mechanics, electronics, software developers and production. Your work will be closely integrated with the hardware, embedded, computer vision and testing teams.

Expected results:

1. First month of work

Familiarize yourself with the company's capabilities and technologies (AI, camera systems, board development, embedded systems, CNC, experimental production, etc.).
Together with colleagues, prepare a basic technical task for a product prototype.
2. The first three months of work

Create a plan to integrate existing capabilities and technologies into the product prototype for a quick start. Prepare a list of necessary components, budget and other supporting documentation.
In 3 months, develop, assemble and test a mechanical turret prototype. It is necessary to develop a mechanical part (chassis). Most electronic components can be used in the form of ready-made solutions that are already available in the company (AI modules, camera systems, control modules, etc.). The main goal of — is to confirm the concept as quickly as possible.
Conduct laboratory tests.
3. First nine months of work

Based on the results of the previous stages, develop a mechanical platform that will meet the requirements of application on moving platforms.
Run experimental use of a small batch of products.
Complete a complete set of design documentation for serial production.
 

Desired competencies:

Understanding engineering and design principles.
Professional CAD ownership: SolidWorks, AutoCAD and other CAD systems.
Normative literacy: knowledge of ESCD for drawing up and checking working drawings, specifications and documentation.
Knowledge of the component base: optimal selection of elements, rolled metal and materials for specific structures.

We offer:

Career development: vertical and horizontal growth, specialized courses, trainings, technical exchange and participation in strategic projects.
Security and stability: booking conscripted employees from the first month.
Wage indexation according to the euro rate.
Official employment and social guarantees: leave, sick leave, full social package.
Legal support: consultations and support on military accounting issues.
Adaptation: high-quality onboarding with mentoring support and step-by-step involvement in project activities.
Comfortable conditions: corporate meals, recreation areas, friendly atmosphere and equipped shelter on the territory of the office.
Convenient location: 10 minutes on foot from the metro.
 

The company will provide everything necessary to fulfill the assigned tasks. If you have acquaintances who can be useful in such a project, then send their recommendations, if they pass the selection stages - you will receive a financial reward.
 

       We are an international iGaming holding, actively growing and now launching a new online casino project on the LATAM market.

       As part of the launch of a new project within the holding, we are creating a team of TOP-managers and inviting an ambitious and experienced Country Director/CEO to lead the Tier 1 project (with a focus on Poland, Portugal, and Greece)
This is a key role, which involves responsibility for strategic business development, team building and achieving financial results.
 

Main tasks:

• Developing a future strategy for existing projects in the Tier 1-2 market
• Business process management: marketing, operations, product, finance
• Formation and development of the project team, coordination of the work of the C-level and departments
• Interaction with investors and shareholders of the holding
• P&L control, budget and financial efficiency planning
• Making key decisions on product and market development
• Representing the company at conferences, forums and industry events
   

What we expect:

• Experience in a management role (CEO, Managing Director, General Manager, COO, CMO) in iGaming/Gambling/Betting from 2-3+ years
• Deep understanding of the market (Poland, Portugal, Greece)
• Experience with P&L, budgets, strategic planning
• Excellent management and leadership skills
• Fluent English, Spanish is desirable
• Results orientation, ability to work in a startup environment
   

What we offer:

• Opportunity to influence strategy and growth product
• Competitive compensation level (fixed + bonus system)
• Work in a multicultural team of professionals
• Prospects for career and professional growth within a large holding
• Remote work format
• Care for health and rest: paid vacation and sick leave
• Quick decision-making and freedom from micromanagement

We strive to be the best among competitors and successfully achieve our goals! 
Join the best and shape the future of the iGaming industry with us! 🚀

About the company:     
This is an international iGaming holding company that develops its own online casino brands and provides marketing and technology services to industry partners.🤝
 

Lime Vizio
Product: High-volume e-commerce (US / Canada)
Format: Remote, full-time
Timezone: Los Angeles time (PST / PT)

About the role

We are looking for a COO who owns operations and profit, not just processes.

This role is about turning a complex, high-volume eCommerce business into a predictable, scalable, and margin-driven system.

You will be responsible for fixing operational inefficiencies, structuring execution, improving unit economics, and building systems that scale without chaos.

Responsibilities

• Own end-to-end operations across the business
• Drive EBITDA growth and improve unit economics
• Reduce cost per order, refunds, cancellations, and inefficiencies
• Redesign core operational flows (order → routing → fulfillment → resolution)
• Build structured systems, ownership, KPIs, and SLAs
• Replace manual work with automation and AI-driven workflows
• Improve execution stability and fulfillment predictability
• Scale operations 2×+ without proportional cost increase
• Work directly with CEO on priorities, trade-offs, and execution

Requirements

• Strong eCommerce experience is mandatory (high-volume operations)
• 8+ years in COO / operations / systems / strategy roles
• Proven experience scaling operations 2×+
• Strong understanding of unit economics and profitability drivers
• Experience building and optimizing systems (not just managing teams)
• Hands-on experience with automation and AI tools
• Experience with remote/distributed teams
• Ownership mindset and strong decision-making ability

Not a fit if

• you’ve never worked with high-volume eCommerce
• you can’t explain unit economics clearly
• you manage processes but don’t fix systems
• you avoid ownership or decision-making
• you rely on manual work instead of building systems

Nice to have

• Marketplace / aggregator model experience
• Experience managing peak seasons (Valentine’s Day, etc.)
• BI / dashboards / financial modeling
• Experience scaling vendor networks

What we offer

• Remote, long-term cooperation
• Direct impact on revenue and profitability
• Full ownership of operations
• Fast decision-making, low bureaucracy
• Opportunity to rebuild and scale systems

Required skills

• Operations Management — 5+ years
• eCommerce — 3+ years
• Unit Economics — 3+ years
• Process Optimization — 5+ years
• Automation / AI — 2+ years

Language

• English — B2+ (Upper-Intermediate or higher)

About Lime Vizio

Lime Vizio is a product-driven e-commerce company operating in the floral and gifting industry across the United States and Canada.

We build and manage high-volume platforms that connect customers with local florists and delivery partners. Our focus is on conversion, operational efficiency, and reliable execution — especially during time-sensitive moments like Valentine’s Day and Mother’s Day.

We operate as a remote-first team with strong ownership, data-driven decisions, and clear accountability.

We are a product company in the iGaming industry, looking for a Head of VIP who will take ownership of developing one of our key business направленияs.
This role involves both strategic and operational leadership with a direct impact on core business metrics.
 

⚡ Key Responsibilities

• Develop and execute the VIP strategy
• Manage operational processes and teams
• Drive and monitor key performance metrics
• Build and optimize VIP funnels and retention mechanics
• Analyze data, identify growth opportunities, and make informed decisions
• Forecast and plan performance indicators
• Collaborate closely with Product, Marketing, and Support teams
   

💫 Requirements

• 2+ years of experience in iGaming
• Proven experience in team management
• Strong experience working with metrics
• Experience building or contributing to strategy
• Solid understanding of the VIP segment and high-value customers
• Strong analytical mindset with a data-driven approach
   

✨ What We Offer

• Competitive compensation
  Salary aligned with your experience, skills, and contribution
• Remote work
  Fully remote setup with a flexible start to your workday
• Professional growth & impact
  Opportunities to grow within the company and influence product and processes
• Paid time off
  Vacation, sick leave, and additional days off
• Comfortable workspace
  Company-provided equipment and budget for home office setup if needed
• Bonuses & perks
  Transparent bonus system, weekly team activities, and regular gifts
• Team & culture
  Friendly, supportive team with open communication

Head of Legal (iGaming)

📍 Kyiv (office / hybrid)

We are a licensed Ukrainian online casino product (PlayCity, ex-KRAIL), actively growing in the local market.

We are currently looking for a Head of Legal — a key team member who will take full ownership of the legal function, including regulatory взаимодействие, international contracts, and ensuring full compliance with Ukrainian legislation.

⚠️ We consider only candidates based in Kyiv or willing to work from Kyiv

Responsibilities:

• Full legal support of the company (operational + strategic)
• Drafting, reviewing, and negotiating contracts (game providers, payment systems, affiliates, marketing partners)
• Ensuring full compliance with Ukrainian gambling legislation and PlayCity requirements
• Communication with the regulator (reporting, requests, audits, license updates)
• Legal support of international contracts (in English)
• Advising internal teams (marketing, product, finance) on AML/KYC, GDPR, advertising, and compliance matters
• Monitoring legal changes and implementing updates
• Handling routine legal tasks (documentation, archiving, deadlines control)

🔹 Requirements:

• 3–4+ years of legal experience
• Experience in iGaming / fintech / betting / crypto or other regulated industries
• Upper-Intermediate English (B2+) or higher — required
• Strong experience in drafting and negotiating contracts
• Solid knowledge of Ukrainian gambling regulations (PlayCity)
• Understanding of AML/KYC and GDPR
• High attention to detail, strong organizational skills, and hands-on approach

🔹 Nice to have:

• Experience in licensed Ukrainian iGaming companies
• Knowledge of international regulations (MGA, UKGC, Curaçao, etc.)
• Experience working with payment systems and game providers
• Experience with regulatory reporting and audits
• Experience building or scaling a legal function

🔹 We offer:

• Competitive salary (negotiable based on experience)
• Official employment
• 26 calendar days of paid vacation + sick leave
• Flexible schedule, hybrid format
• Office in central Kyiv
• Opportunity to influence product and processes
• Work in a fully licensed (“white”) iGaming product

We are looking for CMO for our new client in iGaming domain to drive sustainable business growth in the region through a strong marketing strategy, scalable user acquisition, increased brand awareness, and optimized unit economics, taking into account local market specifics.

Company: Under NDA
Location: Remote

Schedule: Fulltime

Domain: iGaming 

Start: ASAP 

English: Fluent 

Key Responsibilities:

Develop and execute a regional marketing strategy focused on revenue growth and market share expansion.

Own and manage all acquisition channels: performance, affiliate, influencer, CRM, brand, and others.

Optimize the full marketing funnel: awareness → acquisition → onboarding → retention → LTV.

Analyze channel performance (ROI, CAC, LTV, NGR, GGR) and reallocate budgets accordingly.

Launch and scale marketing campaigns adapted to local market specifics (creatives, offers, channels).

Build and manage partnerships with affiliates, influencers, media buying teams, and vendors.

Lead and develop the regional marketing team.

Balance growth initiatives with strong unit economics to ensure sustainable profitability.

You have: 

Proven experience as CMO or Regional Marketing Lead in digital, tech, fintech, or similar industries.

Strong expertise in performance marketing and user acquisition at scale.

Hands-on experience managing marketing budgets and P&L responsibility.

Deep analytical mindset with practical experience working with ROI, CAC, LTV, NGR, and GGR.

Experience scaling marketing across multiple regions with local adaptation strategies.

Strong leadership and team management skills.

Strategic thinker with a hands-on, execution-driven approach.

Let’s Start With a Hello
We’re not just building gambling products — we’re shaping long-term player relationships in a fast-moving iGaming world. As part of an international holding with over 10 years of market leadership, we combine deep expertise, strong teams, and a passion for growth. Now we’re looking for a Head of CRM who’s ready to take full ownership of retention strategy, scale CRM operations, and turn player data into sustainable revenue growth across multiple markets.

Who We Are
We’re part of a global iGaming holding operating across Tier 1–3 markets for more than a decade. Our team is international, multilingual, and tightly connected — different backgrounds, one shared goal. We value adaptability, clear thinking, and accountability. Here, CRM is not just communication — it’s a core growth engine where decisions are data-driven, experiments are continuous, and impact is measurable.

What You’ll Be Doing

• Own and drive CRM and retention strategy across casino and sportsbook.
• Design lifecycle strategies: activation, retention, reactivation, and VIP growth.
• Improve key metrics: LTV, ARPU, retention, and churn.
• Segment users and optimize bonus mechanics, loyalty programs, and promo strategy.
• Lead multi-channel campaigns (email, SMS, push, in-app), including welcome, FTD, reload, and reactivation flows.
• Implement A/B testing and holdout methodology as a standard.
• Develop the VIP segment in collaboration with the VIP team.
• Analyze performance and own CRM KPIs and campaign efficiency.
• Manage bonus budgets, balancing growth and profitability.
• Lead the CRM team and collaborate with Product, BI, and Marketing.

What Makes You a Great Fit

• 4+ years in iGaming CRM/Retention, including leadership roles.
• Strong understanding of player lifecycle and unit economics.
• Proven track record of driving growth through CRM initiatives.
• Solid analytical skills: A/B testing, cohort analysis, attribution.
• Experience with SQL, BI tools, and CRM/CDP platforms.
• Understanding of bonus economics and email infrastructure.
• Team management experience (5+ people).
• English B2+.

What’s In It for You

• Full-time remote position with flexible communication.
• Competitive compensation package (discussed individually).
• High-impact role where CRM directly drives business growth.
• A fast-paced iGaming environment with room for ownership and инициативы.
• A multicultural team that supports your growth and celebrates wins together.

Let’s Wrap It Up
If this sounds like your kind of challenge, we’d love to hear from you. Bring your expertise, leadership, and strategic mindset — we’ll bring scale, opportunities, and a team that’s cheering for you from day one.

Profitable 10+ year iGaming group. Real products, real users, real money.
B2B platform + B2C brands + in-house PSP&crypto wallet. 
No “startup chaos”, but also no corporate boredom.

Your first challenges:

1️⃣ Operators vs Platform — who is right?
Where B2C customization ends and B2B responsibility begins — and create rules so this fight stops happening weekly.

2️⃣ Segments, bonuses & CRM logic
High rollers, bonus hunters, casuals — all want different treatment.
You redesign platform capabilities so CRM can run segmentation strategies without dev team crying every sprint.

3️⃣ Scale vs Reality (CPO 🤝 CTO negotiations)
Growth says: “we launch 3 new markets.”
CTO says: “platform dies.”
You turn this into a roadmap both sides sign — architecture, priorities, and business impact aligned.
 

What you will own:

• Group product strategy (B2B igaming platform)
• Growth, retention & monetization economics
• International scaling & launches
• Product org across Product, Dev, Design, Growth

Turning CEO vision into execution 
 

You probably are:

• CPO / Head of Product / COO / CEO in iGaming (must)
• Fintech experience 
• Strong in lifecycle, LTV, retention & scaling

Strategic brain + hands-on operator
 

Why it’s interesting:

• Direct CEO partnership (no bureaucracy simulator)
• Mature profitable business (no “runway 3 months” drama)

Real authority — you decide, you ship, you own
 

Package:

• Compensation starts from 10k$+bonuses
• 18 vacation + 25 sick days
• Health coverage + learning budget
• Remote / Hybrid / Office (Ukraine, Cyprus, Armenia)

Important: NOT ready to review candidates without iGaming experience! 
 

If you like complex systems, business impact and healthy arguments with engineers — you’ll enjoy this.

About the Role

We are looking for a Head of Operations to own the full operational layer of our crypto wallet product — from payment infrastructure and risk management to user retention and data analytics. You will be the person who translates company strategy into a functioning, scalable operating system, and ensures our operations remain resilient, transparent, and compliant as we grow in a highly regulated environment.
 

Responsibilities

• Operational Architecture. Design and own the company’s operating model — processes, roles, and performance metrics — that translate strategy into measurable business outcomes.
• Payment Infrastructure. Oversee all inbound and outbound payment flows (card, IBAN), monitor processing fees, manage reconciliation, maintain P&L for payments, and expand the partner network to increase geographic coverage.
• Fraud & Risk Management. Own fraud rate and chargeback metrics, configure and maintain rules in anti-fraud systems (SIFT and equivalents), and lead the analysis and mitigation of fraud across card and on-chain transactions.
• Custody & Asset Security. Maintain operational control over custodial risk, manage cold/hot wallet balances, own withdrawal procedures, and drive real-time incident response protocols.
• Liquidity & Market Risk. Select and manage liquidity providers, model liquidity requirements across product lines, hedge user-facing operations, and oversee client EARN position management.
• AML/KYC & Compliance. Ensure operational alignment with AML/KYC requirements across all active markets; partner with Legal and Compliance on regulatory reviews and policy implementation.
• Data Analytics & Reporting. Drive core business metrics (revenue, retention, product KPIs), own cohort analysis, prepare investor reporting packages, and prioritize the analytics team’s roadmap.
• Retention & CRM. Partner with the CRM team on re-engagement campaigns, manage cohort targeting, design and evaluate in-app engagement mechanics, and oversee the Discovery product area.
• Customer Support Operations. Build information-sharing workflows between Support and external partners, enforce SLA adherence, and own incident response procedures for user-facing issues.
• Cross-Functional Leadership. Align Product, Engineering, Marketing, Payments, and Compliance around shared goals; remove execution blockers; and ensure the product roadmap is delivered on time and within revenue targets.
• Scaling & Operational Excellence. Institutionalize best practices as the company grows, mentor functional managers, and proactively manage operational risk in a high-velocity environment.
   

Key Metrics

• Payments. Chargeback rate, payment approval rate, payment P&L
• Risk. Fraud rate, incident response time, custody loss = 0
• Product. Retention by cohort, DAU/MAU, EARN volume
• Operations. Support SLA, alert response time, OKR execution rate
   

RequirementsExperience

• 5+ years in an operations leadership role at a fintech, crypto, or payments company
• Proven track record of managing cross-functional teams of 10 or more
• Hands-on experience with custodial and/or self-custody wallet products
• Experience building operational processes from the ground up or overhauling existing ones at scale
• Background working with anti-fraud systems, payment processors, and AML compliance programs
   

Hard Skills

• Solid understanding of blockchain infrastructure and the mechanics of on-chain transactions
• Familiarity with card payment schemes: Visa/Mastercard chargeback rules, IBAN processing, acquiring
• Risk management across market risk, custody risk, and operational risk
• Comfortable working independently with SQL and BI tools for data analysis
• Working knowledge of AML/KYC regulatory frameworks (FATF, MiCA, VASP licensing)
   

Soft Skills

• Systems thinker: sees the full process, not just their slice of it
• Strong sense of ownership that extends beyond formal scope
• Ability to drive cross-functional alignment without direct authority
• Data-driven decision-making under ambiguity and incomplete information
• Experienced in mentoring and developing a team of functional managers
• Proven ability to prioritize effectively when facing competing demands and rapid change
   

Education

Bachelor’s degree or higher in Finance, Economics, Computer Science, or a related field. An MBA is a plus but not required.
 

Nice to Have

• Experience navigating regulatory licensing processes: VASP, MiCA, or EMI
• Familiarity with DeFi protocols and self-custody UX patterns
• Experience with liquidity providers and derivatives for hedging purposes
• Experience scaling a product across 3 or more jurisdictions simultaneously
• Professional certifications: CAMS, PMP, or CFA

Responsibilities:

• Lead and manage a C&B / payroll finance function (20–25 people) across multiple countries and entities;
• Ensure accurate payroll, bonuses, benefits, equity, and tax-related payments across all geographies;
• Build financial reporting and control system for all compensation processes, reporting to CFO;
• Drive automation and optimization of payroll and compensation processes (ERP/1C/Baz, Excel, internal tools);
• Implement and maintain strong internal controls, audits, and compliance across all locations;
• Manage multi-country, multi-format employment structures (B2B, contractors, mixed models);
• Optimize costs, processes, and tax burden across group entities;
• Solve operational and cross-team issues, ensuring structure, transparency, and accountability.

Requirements:

• Experience in senior leadership role (Head/Director) with 20+ people in management;
• Strong background in payroll, C&B, financial control, or HR accounting in large structured companies;
• Experience with multi-country operations and complex payroll systems;
• Advanced Excel skills + experience with ERP systems (1C/Baz or similar);
• Proven experience in process automation and optimization of finance/payroll workflows;
• Strong understanding of taxation, payroll compliance, and financial controls;
• Experience working with different employment formats (B2B, contractors, mixed models);
• Strong analytical mindset + ability to build structure in complex, unorganized environments;
• Willingness to work in multi-location setup with Cyprus as key hub (relocation/onsite required for onboarding).