Head of Operations Offline

About Us

Axia is a deal origination firm that connects investment banks and private equity firms with qualified deal flow. We're a bootstrapped team of 20 — lean, fast-moving, and growing.

The Role

We're looking for a Head of Operations who can take a strategic idea and turn it into a running system. You'll own client operations, internal processes, and team coordination — making sure our clients get exceptional results and our team has what they need to deliver. This is a leadership role with real ownership, not a support function.

What You'll Do

• Own client operations end-to-end — onboarding, campaign execution, reporting, and relationship management for investment bank and PE clients
• Build and improve internal processes — design workflows that scale as we grow from 20 to 50+
• Manage outbound campaign operations — oversee execution, track performance, and optimize results across client engagements
• Coordinate across the team — be the connective tissue between research, outreach, and client delivery
• Manage vendors and tools — evaluate, onboard, and manage external platforms and service providers
• Execute on the founder's vision — take rough ideas and turn them into structured, repeatable processes with minimal hand-holding

What We're Looking For

Must-have:

• Fluent English — written and spoken (this is non-negotiable, you'll be client-facing with US firms)
• Proven experience managing client operations in a services business
• Strong process design skills — you build systems, not just follow them
• Ability to work EST hours (US Eastern Time)
• Self-starter who can take ambiguous direction and deliver structured results

Nice-to-have:

• Experience at a lead generation agency or B2B services firm
• Background managing outbound campaign operations (email, LinkedIn, multi-channel)
• Experience scaling operations in a fast-growing, bootstrapped company
• Familiarity with CRM and outreach tooling (HubSpot, Salesforce, Instantly, Smartlead, etc.)

Compensation

• $1,500 – $4,000/month (depending on experience)
• Full-time contractor engagement
• Long-term role with growth potential as the company scales

Location

Remote — must be available during US Eastern Time (EST) working hours.