COO in performance marketing agency

We are looking for a COO / Head of Operations to own and scale the operational engine of the business — delivery, systems, finances, and execution.

This role is for a systemic business thinker who knows how to scale processes, teams, and profitability without losing efficiency, quality, or control.

This is not a back-office role.
You will directly own delivery outcomes, financial discipline, and operational execution.

You will work closely with the CEO and act as the single owner of day-to-day business execution.

Areas of Responsibility

Delivery & Performance Stability

• Own delivery health across all accounts and pods.
• Ensure predictable, high-quality execution as the business scales.
• Reduce churn, escalations, and delivery volatility.
• Build visibility into delivery performance and risks.

Team & Resource Leadership

• Own capacity planning and utilization across pods.
• Run regular pod-level performance reviews.
• Hold Team Leads accountable for workload balance and delivery quality.
• Enable strong leadership without micromanaging execution.

Client & Partner Success

• Maintain senior-level relationships with key agency partners.
• Validate satisfaction, expectations, and delivery consistency.
• Identify and address risks before they turn into escalations.

Finance, Unit Economics & Profitability

• Own financial discipline across delivery operations.
• Ensure accurate and timely invoicing and payments (salaries, contractors).
• Maintain visibility into margins by account, pod, and offer.
• Identify unprofitable delivery structures and drive improvements.
• Control COGS and protect EBITDA as the business grows.

Systems, Processes & Scalability

• Own operational systems and reporting (Airtable as a source of truth).
• Ensure data quality and clear executive visibility.
• Standardize and document core operational processes.
• Build scalable frameworks that support growth.
• Identify automation opportunities and validate ROI-driven improvements.

What We’re Looking For

• 7+ years in operations, delivery, or agency leadership roles
• Strong understanding of agency economics
• Experience managing multi-team delivery structures
• Data-driven decision maker
• Financially literate operator
• System builder, not firefighter
• Comfortable holding leaders accountable
• Strong english communicator with CEO-level mindset 

What We Offer

• A long-term leadership role — our average team tenure is 5+ years
• Competitive fixed monthly salary
• Profit-share bonus tied directly to agency performance
• Remote work with a global team
• Collaboration with Tier 1 markets and experienced partners
• Budget for therapy, sports, massage, insurance — your well-being matters
• A culture built on high performance, zero ego, and fast growth