Delivery director in performance marketing agency

We are looking for a Delivery Director (with strong financial ownership) to fully own delivery outcomes across the company — quality, predictability, and profitability.

This role is responsible for ensuring that our delivery is predictable, profitable, and scalable. You will own unit economics, operational systems, delivery consistency, and pod-level performance.

Your success is measured by business profitability, resource efficiency, and delivery reliability.

This is a hands-on leadership role working directly with the CEO and owning day-to-day business execution.

Areas of Impact

Delivery

• Ensuring stable and reliable service for partners.
• Creating predictable delivery outcomes across accounts and pods.
• Aligning delivery capabilities with partner expectations.
• Identifying delivery, capacity, and process risks early.
• Preventing issues from turning into escalations.

• Reducing disruptions and escalations over time.

   

Leadership 

• Establishing clear ownership for Team Leads over results, people, and workload.
• Building a consistent operating rhythm across pods.
• Aligning delivery and management standards between teams.

Delivery Economics

• Maintaining visibility and control over delivery margins at account and pod level.
• Identifying delivery setups that put profitability at risk.
• Making delivery decisions with financial impact in mind.

Expenses (Expense Hygiene)

• Keeping delivery and operational expenses reasonable and intentional.
• Identifying and removing unnecessary or low-value costs.
• Supporting financial discipline in Team Lead decision-making.
• Ensuring invoices are accurate and issued on time.
• Keeping payments to the team and contractors predictable and smooth.
• Preventing financial issues from affecting delivery or team focus.

Data and Systems

• Building processes that remain stable as the business grows.
• Maintaining a single, trusted source of truth for operations and finance (AirTable)
• Ensuring data is accurate, up to date, and useful.
• Providing clear operational visibility for the CEO.
• Reducing reliance on manual, repetitive work. Introducing automation with a clear and practical impact.

What We’re Looking For

• 7+ years in operations, delivery, or agency leadership roles
• Strong understanding of agency economics
• Experience managing multi-team delivery structures
• Data-driven decision maker
• Financially literate operator
• System builder, not firefighter
• Comfortable holding leaders accountable
• Strong english communicator with CEO-level mindset 

What We Offer

• A long-term leadership role — our average team tenure is 5+ years
• Competitive fixed monthly salary
• Profit-share bonus tied directly to agency performance
• Remote work with a global team
• Collaboration with Tier 1 markets and experienced partners
• Budget for therapy, sports, massage, or insurance — your well-being matters
• A culture built on high performance, zero ego, and fast growth