Junior Expert Support

About the Role

Act as the primary support liaison for Experts, providing timely and efficient solutions to inquiries submitted via the ticketing platform. Uphold strict confidentiality and integrity while managing sensitive personal information. Ensure a high standard of support by resolving a broad spectrum of concerns related to policies, workflows, technical glitches, earnings, account configurations, profile updates, and platform functionalities. Maintain detailed records of all interactions, and escalate or redirect issues in accordance with departmental guidelines.

What You’ll Do

• Maintain confidentiality while handling sensitive personal data.
• Resolve Expert queries through the online ticketing system.
• Deliver prompt and high-quality support to all Experts.
• Log, track, and escalate issues per defined protocols.
• Serve as the first contact for queries on policies, procedures, bugs, earnings, tools, account setup, profiles, and more.

What We’re Looking For

• Excellent verbal and written English communication.
• Comfortable supporting users at all levels.
• Reliable, adaptable, and collaborative team player.
• 1+ year experience with CRM/ticketing tools (e.g., Salesforce, Zendesk).
• Proficient in Microsoft Office applications.
• 1+ year in a customer service role.
• Strong desire to assist and support others.
   

Why You’ll Love Working With Us

Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.

Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.

Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.

Grow Your Skills: Enhance your customer service expertise, develop effective communication techniques, and learn to resolve complex issues while contributing to a high-quality customer experience.

Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.