
JustAnswer
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Junior Customer Support Specialist with German
Ukraine · Product · 1 year of experience · Advanced/FluentAbout the Role As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling...About the Role
As a Bilingual Customer Service Representative, you will serve as the frontline connection to our customers, providing exceptional support and ensuring their needs are met efficiently and professionally. You will be responsible for handling customer interactions in German, resolving issues, and delivering a seamless customer experience. If you are customer-centric, detail-oriented, and passionate about delivering quality service, this role is for you.
What You’ll Do- Respond to customer inquiries and issues via voice and/or non-voice transactions while demonstrating attentive listening and effective communication.
- Identify and assess customer needs through active listening and questioning, providing timely and accurate resolutions in line with company guidelines.
- Maintain detailed and accurate records of customer interactions, including actions taken and resolutions provided.
- Update and manage customer accounts and profiles to ensure accurate, up-to-date information for efficient service delivery.
- Acquire in-depth knowledge of company products, processes, and policies to provide accurate information and resolve issues effectively.
- Continuously enhance product knowledge and customer service skills through training and learning opportunities.
- Collaborate with team members and other departments to ensure seamless customer experiences and prompt issue resolution.
- Meet or exceed performance metrics, including quality scores, customer satisfaction ratings, and schedule adherence.
What We’re Looking For
- Ability to work during German business hours, weekends, and holidays as per business needs.
- C2 level or native proficiency in German; at least B2 English level.
- At least 6 months of professional customer support experience in the German language.
- Strong customer support, multitasking, and communication skills.
- Preferred experience in phone and email-based customer support.
- Fast and accurate typing skills.
- Self-motivation and basic computer knowledge.
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Product Designer (Native Mobile App)
Ukraine · Product · 4 years of experience · Advanced/FluentAbout the Role As a Product Designer, you will be an important part of shaping the experiences of millions of users worldwide. You’ll have the chance to learn about user needs, work with cross-functional teams, and contribute to innovative and intuitive...About the Role
As a Product Designer, you will be an important part of shaping the experiences of millions of users worldwide. You’ll have the chance to learn about user needs, work with cross-functional teams, and contribute to innovative and intuitive solutions. From brainstorming to helping with execution, you’ll assist in creating detailed designs that support business objectives and delight our diverse user base.
If you’re eager to create impactful user experiences and are excited to work in a fast-paced, collaborative environment, this role is ideal for you.
What You’ll Do
—Collaborate with cross-functional teams to create intuitive user experiences.
—Design for native mobile and web mobile.
—Utilize the product design process for conceptualization and delivery of mocks.
—Develop wireframes, prototypes, and visual designs that demonstrate a keen eye for aesthetics, layout, typography, and color theory.
—Leverage tools like Figma, Figjam, UserTesting.com, PostHog
—Work collaboratively with product partners in San Francisco, Ukraine, and India to define priorities, plan projects, and design approaches that enable the best experiences and outcomes.
—Contribute to design system maintenance and evolution.
Provide guidance and mentorship to team members, fostering a culture of design excellence.
What We’re Looking For
—4+ years of experience as a product designer, with a strong portfolio showcasing successful UX solutions and designs for native mobile applications.
—Passion for learning and staying updated on current trends and best practices in mobile technology and design. Knowledge of Apple and Android guidlines.
—Expertise in end-to-end UX design process, from understanding user needs to delivering polished designs.
—Proficiency in tools like Figma, Figjam, UserTesting.com, ChatGPT, and Generative AI.
—Background in Conversational Design is highly desirable.
—Experience working in a fast-paced environment, supporting cross-functional teams and handling multiple projects simultaneously.
—Excellent communication skills, both verbal and written, with the ability to influence and build consensus across teams.
—Strong attention to detail and a data-driven approach to decision-making.
—Proficient in English.
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Product Manager, B2C
Ukraine · Product · 3 years of experience · Advanced/FluentAbout the Role As a Product Manager, you will create customer-centric products to enhance satisfaction and drive business growth. Collaborating with multiple initiatives, you will define product strategy, manage the roadmap, and work cross-functionally to...About the Role
As a Product Manager, you will create customer-centric products to enhance satisfaction and drive business growth. Collaborating with multiple initiatives, you will define product strategy, manage the roadmap, and work cross-functionally to achieve retention and premium services objectives. This role emphasizes proactive, data-driven decision-making, leveraging lean startup methodologies, A/B testing, and agile development practices. You will lead the ideation, technical development, and launch of tests, interfaces, and features for the customer and expert journey across desktop and mobile web experiences.What You’ll Do
- Lead the ideation, technical development, and launch of new tests, interfaces, and features for consumer products (mobile web, mobile app, and desktop).
- Build and maintain roadmaps to drive growth by improving conversion rates and LTV through A/B testing and multivariate testing.
- Use lean and scrum methodologies to develop and launch new features efficiently.
- Collaborate with cross-functional teams to identify key opportunities for improvement.
- Partner with the User Research team to understand customer needs, pain points, and preferences.
- Conduct usability studies, analyze data, and use other research methods to inform product requirements and improve satisfaction.
- Define product requirements for minimal viable products (MVPs) and new features or enhancements.
- Define and analyze product metrics to guide decision-making and measure success.
- Work closely with Data Analysts to understand and measure the performance of product areas.
What We’re Looking For
- 3+ years of B2C product management experience with a focus on web and mobile platforms.
- Proven experience leading cross-functional projects and teams.
- Expertise in A/B testing, multivariate testing, and data-driven decision-making.
- Experience building and scaling a product from the ground up.
- Technical fluency and the ability to collaborate effectively with engineering teams.
- Strong knowledge of lean and scrum product development methodologies.
- Understanding of product metrics and their impact on business objectives.
- Familiarity with app development and app store deployment processes.
- Ability to conduct qualitative user research and usability studies.
- Skills in formulating problem statements and creating product strategies based on market trends and competitive analysis.
- Experience in scoping and launching minimal viable products (MVPs).
- Proficiency in managing early user research programs and gathering requirements.
Perks and Benefits
- Time off throughout the year (paid and unpaid)
- Professional development support and encouragement
- Resources to help improve your overall well-being
- Free membership to dive into JA product
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Middle Full-Stack (.NET+React) Developer
Ukraine · Product · 3 years of experience · Upper-IntermediateAbout the Role As a Full Stack .NET Developer, you will play a pivotal role in designing, developing, and maintaining our web applications, ensuring high performance and scalability. You will work closely with cross-functional teams to deliver...About the Role
As a Full Stack .NET Developer, you will play a pivotal role in designing, developing, and maintaining our web applications, ensuring high performance and scalability. You will work closely with cross-functional teams to deliver high-quality software solutions that meet our clients’ needs.
We actively integrate AI and Large Language Models (LLMs) into our workflows and products, leveraging them to enhance automation, decision-making, and user experience.
Our technology stack includes .NET Core, C#, React.js, Node.js, Typescript, SQL Server 2019, Docker, Kubernetes, Google Analytics, and Power BI.
Our ecosystem includes 170 connected applications and services, our main database is 2 TB, our sites handle 1 million visitors a day and 2 billion requests a month, and we release changes to production several times a day. We are a continuous integration and continuous deployment (CI/CD) organization.
What You’ll Do
— Design, develop, and maintain robust, scalable, and efficient web applications, backend logic modules and database structure.
— Follow CI/CD processes.
— Collaborate with product managers, designers, and other stakeholders to gather and analyze requirements, providing technical insights and recommendations.
— Assure our products are implemented to the highest standards with appropriate automated testing including Unit tests.
— Conduct code and design reviews, and provide constructive feedback to foster a culture of continuous improvement.
— Monitor production health with different audits, identify issues and figure out the root causes.
What We’re Looking For
— Minimum of 3 years of professional experience in full stack development.
— Proven experience with React.js, including state management (Redux, Context API) and component-based architecture.
— Proficiency in .NET frameworks, C#, and data access technologies.
— Familiarity with Unit / Integration tests using any of Jest, NUnit, Playwright, React Testing Library.
— Strong knowledge of front-end technologies such as HTML5, CSS3, JavaScript, and TypeScript.
— Familiarity with database systems such as SQL Server or MySQL.
— Strong knowledge of design and architectural patterns, SOA design & web service development.
— Strong understanding of development processes.
— Experience with Web Page performance optimization and measurement will be a plus. — Degree in Computer Science, a related discipline or equivalent work experience.
— Upper-intermediate level of English or higher.
— Excellent problem-solving and analytical skills, with a keen attention to detail.
— Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
— Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. -
Senior Product Analyst (with experience in ML/Data Science, AI-projects)
Ukraine · Product · 5 years of experience · Advanced/FluentAbout The Role In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely...About The Role
In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.
What You’ll Do
- Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
- Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
- Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
- Track and implement business metrics to drive continuous improvement and support data-driven decision-making
- Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.
What We’re Looking For
- 5+ years of experience (preferably within e-commerce or customer experience products).
- Strong proficiency in Excel for analysis and business modeling
- Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
- Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
- Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
- Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
- English proficiency (at least strong upper-intermediate level).
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Middle / Senior Product Analyst
Ukraine · Product · 3 years of experience · Upper-IntermediateAbout Us We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any...About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.
As a Middle/Senior Product Analyst at JustAnswer, you will be a Subject Matter Expert (SME) in the professional services domain driving long-term growth and leveraging the latest technologies and methodologies.
About The Role
In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.
What You’ll Do
- Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
- Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
- Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
- Track and implement business metrics to drive continuous improvement and support data-driven decision-making
Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.
What We’re Looking For
- 3+ years of experience (preferably within e-commerce or customer experience products).
- Strong proficiency in Excel for analysis and business modeling
- Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
- Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
- Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
- Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
- English proficiency (at least strong upper-intermediate level).
Perks and Benefits- Time off throughout the year (paid and unpaid)
- Professional development support and encouragement
- Resources to help improve your overall well-being
- Free membership to dive into JA product
Про компанію JustAnswerJustAnswer is an online marketplace that is revolutionizing professional services by making fast, affordable expert help accessible to people everywhere. Hailed by The Huffington Post as “destined for glory,” our company is made of smart, hard-working people who know how to have fun and get things done. From doctors, lawyers, and vets to auto mechanics and tech support, the 10,000 experts on JustAnswer have helped over eight million people in 196 countries since 2003. Headquartered in the beautiful Presidio of San Francisco, our mission is simple and inspiring: “We help people.” JustAnswer, LLC is backed by investors Crosslink Capital, Glynn Capital, and Charles Schwab.
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Senior Product Manager (B2B +live interaction with business customers)
Ukraine · Product · 5 years of experience · Advanced/FluentAbout the Role As Senior Product Manager for JustAnswer Labs, you will lead the creation and launch of new products that delight our customers and unlock JustAnswer’s next $100M business. You are adept at leading cross functional teams to execute on a...About the Role
As Senior Product Manager for JustAnswer Labs, you will lead the creation and launch of new products that delight our customers and unlock JustAnswer’s next $100M business. You are adept at leading cross functional teams to execute on a product vision in a high growth business. You will be the CEO of assigned products. Your mission is expand our core competencies and revenue streams while being accountable to senior management for alignment with overall business performance metrics.
What You’ll Do
- Lead the ideation, prioritization, technical development, and launch of innovative tools, platforms, and products.
- Owns releases of assigned products using lean and agile practices.
- Actively collaborate with customer research, analytics, and competitive intelligence teams to develop a strong outside-in perspective and identify the biggest areas of opportunity.
- Use usability studies, data analysis and other primary & secondary research to produce product requirements to improve productivity & product satisfaction. Define product requirements for MVPs and new features/enhancements.
- Works closely with sales, potential customers and partners to define market problems and opportunities.
- Define and analyze product metrics to inform decision-making and measuring success.
What We’re Looking ForSkills & Experience
- 4+ years of product management in web/mobile applications (B2B).
- Proven track record of delivering innovative, first-generation products, ideally in the AI or data space.
- Strong collaborator with a lean start-up mindset, balancing creativity, speed, and rigor in fast-paced, ambiguous environments.
- Experience leveraging AI or big data (experience with GenAI is a big plus).
- Skilled in identifying customer needs, driving data-driven decisions, A/B testing, and rapid experimentation.
- Familiarity with Pragmatic Marketing and Design Thinking principles.
Collaboration & Communication
- Effective working independently or across teams, promoting co-creation and managing priorities seamlessly.
- Exceptional communicator who translates complex AI concepts into clear, actionable insights and aligns stakeholders effectively.
Leadership
- Results-driven leader with strong project management skills and a focus on ownership, accountability, and team motivation.
- Strategic planner adept at executing short-and long-term goals while building high-performing, empowered teams.
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Product Manager
Ukraine · Product · 3 years of experience · Advanced/FluentAbout the Role As a Product Manager, you will create customer-centric products to enhance satisfaction and drive business growth. Collaborating with multiple initiatives, you will define product strategy, manage the roadmap, and work cross-functionally to...About the Role
As a Product Manager, you will create customer-centric products to enhance satisfaction and drive business growth. Collaborating with multiple initiatives, you will define product strategy, manage the roadmap, and work cross-functionally to achieve retention and premium services objectives. This role emphasizes proactive, data-driven decision-making, leveraging lean startup methodologies, A/B testing, and agile development practices. You will lead the ideation, technical development, and launch of tests, interfaces, and features for the customer and expert journey across desktop and mobile web experiences.What You’ll Do
- Lead the ideation, technical development, and launch of new tests, interfaces, and features for consumer products (mobile web, mobile app, and desktop).
- Build and maintain roadmaps to drive growth by improving conversion rates and LTV through A/B testing and multivariate testing.
- Use lean and scrum methodologies to develop and launch new features efficiently.
- Collaborate with cross-functional teams to identify key opportunities for improvement.
- Partner with the User Research team to understand customer needs, pain points, and preferences.
- Conduct usability studies, analyze data, and use other research methods to inform product requirements and improve satisfaction.
- Define product requirements for minimal viable products (MVPs) and new features or enhancements.
- Define and analyze product metrics to guide decision-making and measure success.
- Work closely with Data Analysts to understand and measure the performance of product areas.
What We’re Looking For
- 3+ years of B2C product management experience with a focus on web and mobile platforms.
- Proven experience leading cross-functional projects and teams.
- Expertise in A/B testing, multivariate testing, and data-driven decision-making.
- Experience building and scaling a product from the ground up.
- Technical fluency and the ability to collaborate effectively with engineering teams.
- Strong knowledge of lean and scrum product development methodologies.
- Understanding of product metrics and their impact on business objectives.
- Familiarity with app development and app store deployment processes.
- Ability to conduct qualitative user research and usability studies.
- Skills in formulating problem statements and creating product strategies based on market trends and competitive analysis.
- Experience in scoping and launching minimal viable products (MVPs).
- Proficiency in managing early user research programs and gathering requirements.
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Data Scientist
Ukraine · Product · 3 years of experience · Upper-IntermediateAbout the Role We are seeking a talented Data Scientist to join our AI and Data Science team. This role involves leveraging analytical expertise and machine learning skills to develop predictive models and innovative data-driven solutions. Your...About the Role
We are seeking a talented Data Scientist to join our AI and Data Science team. This role involves leveraging analytical expertise and machine learning skills to develop predictive models and innovative data-driven solutions. Your contributions will have a direct impact on critical areas such as pricing optimization, customer segmentation, and expert matching. If you are passionate about applying AI to solve real-world challenges and driving meaningful business outcomes,
What You’ll Do:
- As an individual contributor, provide analytical thought leadership to drive strategy, suggest new analyses, statistical/ML frameworks, testing methods and infrastructure improvements to drive value for the business.
- Collaborate with stakeholders to define problem statements, develop new signals using JA data incl. conversational data, develop hypotheses and translate them into analytical solutions and actionable insights presented to wider audiences.
- Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), implement and track trends in business metrics that will help drive the business
- Own outcomes of deep dive analyses, by covering problem definition, metrics development and implementation, data extraction, visualization and presentation to the stakeholders
- Develop machine learning models to solve business problems related to customer segmentation, customer retention, conversation quality, and revenue optimization.
- Become a go to AI/ DS expert who directly and indirectly oversees the model development and advanced statistical work of other analysts.
- Test, validate, and optimize models to ensure performance and scalability.
What We’re Looking For:
- Experience: 2-5 years in data science, machine learning, or product analytics roles focused on model development.
- Technical Skills:
- Proficiency in SQL and Python; experience with BigQuery preferred.
- Strong programming abilities, including familiarity with ML libraries such as TensorFlow, PyTorch, or Keras.
- Hands-on experience with statistical methods and machine learning techniques, including regression, classification, clustering, time series analysis, and frameworks like Naive Bayes, XGBoost, and neural networks.
- Basic knowledge of NLP, computer vision, or reinforcement learning.
- Analytical Expertise: Strong foundation in descriptive and inferential statistical analysis, as well as advanced experimental design.
- Education: Bachelor’s or Master’s degree in a quantitative field such as Data Science, Computer Science, Mathematics, Econometrics, or Statistics.
Preferred Qualifications:
- Experience in e-commerce, product, or retail analytics.
- Proficiency in NLP and text analytics techniques.
- Familiarity with large language models (LLMs) and prompting.
Understanding of CI/CD pipelines for machine learning model deployment.
Perks and Benefits
- Time off throughout the year (paid and unpaid)
- Professional development support and encouragement
- Resources to help improve your overall well-being
- Free membership to dive into JA product
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Middle/Senior Product Analyst
Ukraine · Product · 5 years of experience · Upper-IntermediateAs a Product Analyst at JustAnswer, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate...As a Product Analyst at JustAnswer, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.
What You’ll Do
- Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
- Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
- Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
- Track and implement business metrics to drive continuous improvement and support data-driven decision-making
Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.
What We’re Looking For
- 3+ years of experience (preferably within e-commerce or customer experience products).
- Strong proficiency in Excel for analysis and business modeling
- Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
- Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
- Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
- Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
- English proficiency (at least strong upper-intermediate level).
Perks and Benefits
- Time off throughout the year (paid and unpaid)
- Professional development support and encouragement
- Resources to help improve your overall well-being
- Free membership to dive into JA product