Customer Care Specialist

Stape — is a global product-driven IT company and a leader in the server-side tracking market. We’re building a powerful product that transforms the way server-side tracking works, making it simple and accessible for marketers and website owners. Our team includes 70+ smart and friendly professionals who love solving meaningful problems and creating top-tier tools.

We’re on the lookout for a detail-oriented and proactive Operations Specialist to join our Care team and help us stay on top of client communication, access management, and internal process organization. This role is office-based in Kyiv.

🐶 What you’ll be doing:

• Handling a high volume of emails daily — from basic client questions to complex multi-page inquiries.
• Managing client access requests: checking which accesses are issued, ensuring completeness, and following up with clients when needed.
• Keeping communication on track: pinging clients who’ve gone silent, following up on unpaid invoices, and writing to accountants to issue new ones.
• Organizing and maintaining client records and tasks in Jira.
• Tracking progress across multiple clients and ensuring nothing falls through the cracks.
• Optionally joining client calls (in English) to clarify access details or edge cases.

🤓 What we’re looking for:

• Strong written English is a must (Upper-intermediate at least); spoken English is a big plus.
• Experience in operations, customer support, client services, or similar.
• Great email communication skills — clear, structured, and professional.
• Ability to keep things organized and follow through on multiple parallel tasks.
• Experience with ads or previous operations roles is a bonus!
• Familiarity with Jira or similar task tracking tools is a plus.
• You’re proactive, self-managed, and detail-focused.

🥷 What we offer:

• Work with a leading product in the US and global markets.
• Friendly, collaborative team.
• Cozy office in Kyiv with coffee, snacks, and chill vibes ☕
• 20 days of paid vacation.
• Paid sick leave.
• Budget for training and professional development.