Intern Technical Support Engineer

We are looking for an Intern Technical Support Engineer.

This is a fantastic opportunity to start your career in tech support, gain hands-on experience, and work in a collaborative, supportive environment. Successful intern specialist will have the opportunity to continue in our company for at least one year. Join our dynamic team!

For this internship, you need to have:
— Windows\Linux installation;

— Understanding of Firewall configuration, web servers concept (IIS), TCP and other IP protocols;

— Understanding of Deployment Process flow and SDLC;

— Technical problem-solving and analytical skills;

— Communication skills joint with the stress resistance;

— Excellent English writing & verbal skills;

— Ability to learn, to self-organize and act proactively;

— Upper-Intermediate English level (both written and verbal communication).

Preferred to have:
— Understanding Agile (e.g. SCRUM) methodologies;

— Planning skills;

— Details and Target orientation;

— Self-control and time management.;

— Excellent problem-solving skills.

In this position you will be:

— Monitor the application’s error messages on a daily basis;

— Perform monthly monitoring and system health verification;

— Install\update system environments;

— Proceed with the initial Service Change Request for further escalation on the appropriate level;

— Handle break/fix, configuration issues, troubleshooting, and software installations with the aim to provide RCA (Root cause analysis) for assigned Service Request;

— Regular updates for the assigned incidents on the engineer.

Our selection process includes:

— HR interview;
— Tech interview;
— Final interview with the founders of the company.

We offer:

— Internship schedule: Monday to Friday, 10.00–19.00;

— Office-based/remote work;

— No time trackers or other bureaucratic measures;

— Practical experience on internal projects;

— Networking with experienced professionals willing to share their knowledge and experience;

— Opportunity to obtain a contract with HYS Enterprise as a Junior specialist;

— Gifts for birthdays and professional holidays;

— Participation in internal and external events.