E-commerce Email Marketing Specialist / Retention Expert For Shopify Stores Offline

You’ve built flows. Launched campaigns. Delivered results. But deep down, you know you’re ready for more.

If you're looking for the space to think, build, and lead — not just execute someone else’s checklist — this might be the right place for you.

Hey 👋 I’m Roma, co-founder of UM, a Shopify growth agency helping e-commerce brands scale with data-based performance marketing, customer retention, and high-converting creative. 

Together with my partner, we’ve been building an agency driven by passion, care for businesses, sincerity toward people, and a commitment to justice since 2020.

For the last five years, we’ve been experts at driving traffic and scaling Shopify stores. Yet, there’s always room to grow. We're now focusing on not just attracting customers but keeping them engaged. That's why we're diving into retention marketing. We’re on the hunt for a superstar — someone with passion and ready to build and lead our new retention strategy department from the ground up.

We’re NOT just looking for specialist who knows how to set up email campaigns — we need growth hackers who know how to scale e-commerce businesses and will share our company values. 

If that sounds like you, keep reading!

About the role:

This is a foundational role. You’ll be the first retention specialist at UM and the go-to expert for everything email and SMS. You’ll collaborate closely with our acquisition team (media buyers, team leads, creative designers) to build full-funnel strategies that not only convert but also retain.

We're launching this department thoughtfully:

• You’ll start with 1–2 projects to lay the foundation
• You’ll be involved in shaping our retention offer
• As results build, we’ll scale together, including hiring the next team member with your input

You won’t be left guessing or expected to “just figure it out.” We’ll support your ramp-up and give you space to build something you're proud of.

What we offer:

• Salary starts at $1,500 - $2,000 a month during the adaptation period, then switches to a revenue share model based on the projects you manage.
• Remote-first & flexible — work from anywhere, anytime. Need a midday gym break? Go for it.
• We respect your time — no weekend work, no Slack messages at midnight, and real vacations.
• Official employment & taxes covered — no weird schemes or gray zones.
• 24 paid vacation days per year.
• Personal Development Plans (PDPs) — you’ll have clear growth goals and mentorship to hit them.
• 50% - 100% coverage for courses, books, and professional development.
• Tech setup — we’ll provide you with everything you need (laptop, monitor, chair, etc.).
• A strong team culture — we’re honest, ambitious, supportive, and care deeply about what we build together.

Who we’re looking for:

• Expert in Klaviyo and familiar with Shopify.
• Proven experience in developing and executing email and SMS marketing strategies.
• Strong analytical abilities with a solid understanding of data analytics tools.
• Aesthetic sense for creating visually appealing marketing materials.
• Exceptional copywriting skills tailored for e-commerce audiences.
• A strong e-commerce background, particularly in retention and loyalty strategies.
• Excellent communication skills in English — both written and verbal, with the ability to present performance reports.
• A data-driven mindset — you see patterns, understand cause-and-effect, and make decisions based on numbers, not guesses.

I personally check every application, select candidates, and conduct interviews. 

See you 😉