VIP Customer Support Offline

Вітаю! Хочете працювати в iGaming&Entertainment компанії що зросла до 500+ спеціалістів лише за рік?

Шукаємо VIP Customer Support для письмової підтримки клієнтів компанії.

Від вас – intermediate+ English. Від нас – топова зарплата, страховка та бонуси.

Можна офіс, ремоут або релокейт до Європи. Обговоримо?

Responsibilities

– сommunicate closely with VIP-clients, through various communication channels: Viber, Telegram, WhatsApp, incoming calls, online chats, and e-mail

 – analyze customer complaints and suggestions, monitoring of their actions, search for opportunities to improve customer experience

– analyze customer account and create an activation plan for each individual customer

– performs daily analysis of client activity and its reactivation

– work with significant winnings/losses of VIP and pre-VIP clients

 – work on increasing the amount of deposits/turnovers of VIP clients

– deal with unsuccessful deposits/withdrawals

– work on group and individual performance indicators

 Requirements

– ability to work at night shift

– fluent in Ukrainian, or other languages

– English at least Intermediate

– PC skills (Word, Excel and other programs)

– knowledge of the process of successful cooperation with clients, experience patiently and actively listening to the client

– sociability and independence, attention to detail, organization and multitasking

We offer

– global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.

– vacation: 20 working days.

– paid sick leave

– learning Coverage 

– team building programs

– mental Health Programs

– sport coverage

– medical insurance, dental coverage