Jobs

We are a custom software development company, growing fast in an extremely competitive market. We managed to grow 2.5x every year in the past few years and we plan to keep this trajectory.

We already are in TOP 2% of our segment, so your job won’t be easy as most of the processes have been developed or executed to their max. We spent the last year aggressively growing our lead pipelines at scale and it is now time to stabilise them and capture the revenue.

Your responsibilities will include:

• Build a predictable, capital-efficient lead acquisition system that:

  • Scales across multiple channels

  • Survives market cycles

  • Produces decision-grade data for the CEO and leadership team

  • Ensures transparency on multi-department target execution, task management, and KPI oversight

• Work day-to-day with channel leads to ensure focus on the right goals and targets (inbound, partnerships, communities, events)

• Own 100% of lead acquisition budgets across paid channels, organic & content, partnerships, events & communities, and experiments/emerging channels

• Perform deep channel and funnel analysis to trace leads, opportunities, revenue, conversions, and delivery impact

• Design and own KPI systems across Marketing, Business Development, Partnerships, and Events & Communities

• Align with cross-functional leadership: COO, CDO, Head of Sales

• Represent the company at high-signal events to build partnerships, access data, and influence deal flow

• Manage CRM and databases (HubSpot, Notion)

What we expect from you:

• Proven experience in B2B sales or service businesses with highly tailored offerings

• Multi-channel lead acquisition and growth/commercial leadership experience

• Strong analytical skills and comfort with messy data; ability to design KPI systems from scratch

• Commercial judgment: understands sales cycles without needing to sell; knows when growth is unhealthy

• Executive maturity: can constructively disagree with CEO, align strong personalities

• Stress resistance: able to perform in a fast-paced, feedback-driven environment

• Titles you may have held: Head of Growth, Commercial Director, Revenue Operations Lead, Head of Sales, CBDO

We offer:

• Interesting projects and challenges that accelerate professional and personal growth

• Work with a creative, proactive, and empathic team

• Flexible, results-focused schedule; hybrid work (office with city view + work from home)

• Comfortable, stylish office in Kyiv with generator/battery backup 🇺🇦

• Minimal bureaucracy, regular feedback, and team support

• Equal salary, medical insurance, trial period 

• Team-building events: parties, online activities, picnics, and more

• Opportunity to work in a Top-employee company (DOU 2025)

Не просто код, а твій вплив на мільйони українців

Nova Digital — це технологічне серце екосистеми NOVA, де твій код стає частиною щоденного життя цілої країни.

Про масштаб наших сервісів:

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

Ми будуємо не просто продукт — ми створюємо технологічну інфраструктуру, яка об’єднує людей, бізнеси та можливості вже майже по цілому світу.

Що робитимеш як Data Engineer:

• Проектування, оптимізація та підтримка кластера Airflow, та коду на python.
• Розробка логіки ETL процесів.
• Проектування інтеграційної взаємодії систем, розробка сервісів інтеграції та обміну даними.

Твій ідеальний профіль:

Must-have:

• Професійний досвід роботи з Airflow.
• Досвід не менше 5 років в якості data engineer (python).
• Досвід роботи з Bash, Docker, Dbt, Gitlab CI\CD.
• Досвід роботи з MSSQL Server, Postgresql.

Nice-to-have:

• Досвід роботи з Apache Kafka, Pub/Sub, BigQuery, Apache Spark.

Чому експерти різних напрямів працюють з нами:

Технологічно:

• Високонавантажені системи з реальними викликами масштабування

• Сучасний стек та свобода технологічних рішень

• Можливість впливати на архітектуру продуктів, якими користуються мільйони

Професійно:

• Менторство від сеньйорів з досвідом enterprise-рішень

• Разом будуємо інновації, що працюють для мільйонів

Ідейно:

• Продукт, що змінює країну — не просто ще один стартап

• Тут команди стають драйверами технологічних змін

Benefits:

• Компенсація додаткових витрат, пов'язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.

• Добровільне медичне страхування та страхування життя.

• Корпоративні знижки від партнерів NOVA.

• Підтримка ментального здоров'я. Можливість безоплатних консультацій з корпоративним психологом.

• Соціальна відповідальність та волонтерський рух “Свої для своїх”.

• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.

• Соціальні відпустки та компенсації відповідно до КЗпП України.

Наступний крок за тобою.
Ми  чекаємо на знайомство — залишилось лише отримати твоє резюме.

Очікуваний термін відповіді — до 10 робочих днів.

• Experience in a similar role in an IT product and/or outstaffing company, 1+ year.
• Experience with Upwork.
• Experience in writing message sequences/chains with multiple scripts and multi-channel outreach campaigns launch and analysis.
• Disciplined, self-motivated, critical-minded and able to work with minimal supervision.
• B1+ level in English.

• Product vision in sales.
• Experience with tools for outreach automation.

• Write message sequences/chains with multiple scripts (LinkedIn & Email).
• Launch multi-channel outreach campaigns.
• Communicating with leads up to the call (with sales manager).
• Providing hypotheses for the new campaigns; campaigns' analysis, and ideas for improvements.

• Full-time remote position with stability and career growth opportunities.
• Ukrainian holidays off, plus paid vacation and sick leave.
• Compensation for English courses and sports activities.
• Access to an in-house English-speaking club.
• Accounting support and a proactive work environment.
• Engaging in corporate events and team-building activities.

🎮 Hello there! We’re on the lookout for an HR Assistant to back up our People team like a true support class hero. If you’re organized, fast on the keys, and love helping teammates level up — this quest is for you.

• Right-hand to the HR squad: Helping the team with daily support, clearing the admin grind, and keeping the ops smooth and steady.
• Manage Daily Ops: Keep the tasks running smoothly: track supplies, gear, service needs etc. like a true master.
• Shipping Ops: Send and receive parcels like a pro & make sure it arrives on time and in one piece.
• Vendor Relations: Keep local vendors on your side for everything. Make sure deliveries land on time and work gets done right.
• Budget Strategy Support: Plan and track spending, use those gold coins wisely for the best value loot.
• Support Requests: Got a teammate with a problem? You're the on-site support mage. Swift help, practical steps.
• Travel Agent for the Party: Plan & organize travel routes and logistics for teammates headed to events.
• Company Events & Team Gatherings: Help plan and execute epic offline raids, guild meetups, and company events. 
• Keep the Culture Strong: Be a beacon of the company's core values and vibes. Make the everyday feel epic.

• 2+ years of experience in a relevant role;
• Located in Kyiv or Kharkiv — this is not an office role, but tasks may arise that require action in the local area;
• Ability to manage vendor relationships and ensure timely delivery of services and products;
• Capable of working independently without micromanagement;
• Strong written and verbal communication skills;
• Self-driven with a proactive mindset;
• Excellent organizational and time management abilities;
• Proven ability of taking care of travel arrangements;
• Confident in setting and managing priorities;
• High attention to detail;
• English proficiency B1 minimum.

• Familiarity with CS:GO, Rust and Dota2 (and if you play one of them you are already one step closer to the team);
• You have HR Background;
• You love people and also help and support them;
• You keep calm when something’s going wrong and know how to solve anything.

• Spontaneous weekend from the CEO;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Start working at a time that’s comfortable for you;
• People Partner who will always support you in word and deed;
• Anniversary and performance bonuses;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;
• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

Let’s start with what PLANEKS offers:

• Fast and comfortable hiring process.
• 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00.
• Salary paid in USD + tax compensation. Revision every 12 months. We want everyone to be confident in what tomorrow brings.
• $$$$ budget - Travel tickets, Work equipment, Health insurance, Software, Sport, Training.
• Everything to ensure a good rest. YES: Paid vacation, national holidays, sick leaves (and support in case of serious diseases). NO: overtime, work on weekends.
• A friendly and professional team that supports you. Well, we're proud of how we handle that. So you can always count on us.
• Speaking clubs with a native speaker to constantly maintain your English level.
• No bureaucracy - transparent processes and flat management. Working remotely means keeping things as simple as possible to work efficiently.

PLANEKS means developing a new lifestyle for our colleagues and clients. So take your part in it!

The Opportunity:

• We are seeking a highly organized, proactive, and technically astute Project Manager to join our close-knit team. This role is pivotal in ensuring the successful delivery of our IT projects from conception to completion, with a strong focus on understanding and exceeding client expectations. You will be the central point of contact for clients and our development team, driving transparency, clarity, and efficient progress towards project milestones. Your ability to build rapport, actively listen, and translate client needs into actionable plans will be paramount. If you thrive in a fast-paced environment and enjoy a hands-on role with direct influence on both project outcomes and client relationships, this is the perfect opportunity for you.

Key Responsibilities:

• Client Relationship and Client Orientation: possesses a deeply ingrained client-focused mindset with an unwavering commitment to delivering high-quality solutions and ensuring exceptional client satisfaction!
• Expectation Management: Act as the primary point of contact for clients, building strong, trusting relationships. Proactively manage client expectations throughout the project lifecycle, ensuring alignment between client vision and project deliverables.
• Project Planning and Scoping: Define project objectives, scope, deliverables, and success criteria in close collaboration with clients and internal stakeholders, ensuring a thorough understanding of client business needs and desired outcomes. Develop detailed project plans, including timelines and team allocation.
• Execution and Monitoring: Oversee and manage the end-to-end project lifecycle, ensuring adherence to timelines, budget, and scope. Monitor project progress, identify potential risks and issues, and implement effective mitigation strategies, always considering the impact on the client.
• Communication and Stakeholder Management: Serve as the primary liaison between clients and the development team. Provide regular, transparent, and proactive updates on project status, progress, and any challenges. Facilitate effective communication and collaboration among team members, fostering a positive and productive environment that prioritizes client satisfaction.
• Talent Management: Strategically manage engineering talent, ensuring optimal team utilization to meet project goals and client requirements. Key responsibilities include fostering team motivation, conducting regular one-on-one meetings, proactively addressing and resolving conflicts, and championing the professional growth of team members."
• Quality Assurance: Ensure project deliverables meet high-quality standards and exceed client expectations. Oversee user acceptance testing (UAT) as needed, gathering and incorporating client feedback effectively.
• Documentation and Reporting: Maintain comprehensive project documentation, including project charters, plans, status reports, and lessons learned. Generate clear, concise reports for internal and external stakeholders, tailoring communication to client preferences and needs.
• Continuous Improvement: Proactively identify opportunities to improve project management processes and methodologies, leveraging client feedback to enhance future project delivery.
• Presales Support: Actively participate in presales activities, including understanding client requirements, contributing to proposal development, and presenting project approaches and capabilities to prospective clients

Qualifications:

• 3+ years of proven experience as a Project Manager in an IT environment, ideally within a small to medium-sized company, with a demonstrated track record of building strong client relationships and achieving high client satisfaction.
• Solid understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) and experience applying them effectively.
• Proficiency with project management tools (e.g., Jira, Asana, Trello, Monday.com,).
• Strong technical aptitude with a good grasp of software development lifecycles (SDLC) and general IT concepts. The ability to write and understand Python code is a significant plus, but not required. 
• Exceptional communication (written and verbal), interpersonal, and presentation skills, with particular strength in active listening, empathy, and clear articulation of complex technical information to non-technical clients.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues with client impact in mind.
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Demonstrated leadership skills with the ability to motivate and inspire a team towards shared client-focused goals.
• Project Management certification (e.g., PMP, CSM) will be a plus.

• Experience: Minimum 2-3 years of commercial software development experience;
• PHP: Proven working experience with PHP 7.4+ (8.x is a strong plus);
• Practical experience with a Symfony framework;
• Deep understanding of core software development principles (OOP, Design Patterns, SOLID);
• Experience designing and working with RESTful APIs;
• Ability to write clean, well-structured, and maintainable code;
• English: Intermediate (B1-B2) level or higher for active team communication.

• Experience integrating with external Payment Service Providers (PSPs);
• Familiarity with code quality tools (PHPMD, PHPCPD);
• Experience with Docker and CI/CD pipelines;
• KEY RESPONSIBILITIES:
• Develop and maintain specific functional modules and services;
• Develop and implement integrations with external payment systems and third-party services;
• Write clean, efficient, and maintainable code, including unit tests;
• Actively participate in technical discussions, sprint planning, and team decision-making processes;
• Participate in refactoring and optimization of the existing codebase to improve performance and reliability.

• Fully remote work format with a flexible schedule;
• An engaging, large-scale project in the online payments sector;
• Competitive financial compensation;
• 20 working days of vacation and 10 paid sick leave.

Hello.

We are looking for a Front-End Team Lead to join Ohayu (https://ohayu.com). We are building the easiest way for travelers to stay online anywhere in the world. We’re a fast-scaling B2C mobile + web app (iOS/Android/Web) that lets people buy eSIM data plans in minutes - cheaper than roaming, no SIM shops, no hassle. Thousands of travelers already use Ohayu worldwide, and we’re just getting started.
Our ambition is bigger than eSIM: we’re evolving Ohayu into a full Travel App that makes every journey smoother.

What you’ll do:

This role is for someone who wants real ownership and real product impact.

• Take full ownership of the frontend architecture and scalability, designing a target architecture to migrate our Preact SPA to Next.js SSR
• Optimize website performance ensuring the fastest load times for users around the world
• Design and implement a robust caching strategy to support global performance at scale
• Add multiple languages to our platform
• Collaborate closely with the design team to translate Figma designs into high-quality, responsive user interfaces and A/B tests
• Improve observability and error handling across the frontend stack
• Refine and implement proper CI/CD pipelines to streamline our development and deployment workflow
• Mentor, support and lead other frontend developers, conducting code reviews and sharing knowledge

What we’re looking for:

• 7+ years of JavaScript experience
• 4+ years of React experience
• 4+ years of Next.js experience (ideally with hands-on work with App Router or Pages Router)
• 3+ years of TypeScript experience
• Proven experience with migration projects - ideally having led or played a key role in SPA to SSR migrations
• Experience deploying and managing applications on Vercel
• Solid knowledge of crash analysis tools and production monitoring
• Experience designing and implementing caching strategies for high-traffic, globally distributed applications
• Familiarity with i18n solutions and adding multi-language support to web platforms
• Experience building and maintaining CI/CD pipelines
• Leadership, mentoring and knowledge-sharing skills; you'll be guiding two mid+ React developers that have some experience with Next.js (13/14)
• At least intermediate English level — all work communication is in English

Why to join us:

• Direct product impact: what you ship gets used immediately by real travelers.
• Ownership: you’re a builder leading the frontend direction.
• Product engineering culture: we care about UX and conversion as much as we care about clean code.
• Fast pace, real learning: constant iterations, clear feedback loops, real-world constraints.
• Genesis ecosystem: access to strong expertise, resources, and networking.
• Benefits: health insurance, 20 paid vacation days, annual performance review with clear salary progression.

Work format: Possibility to work fully remotely or from our offices in Warsaw, Kyiv or Lviv.

Join us in reshaping the future of connectivity.

We are looking for a motivated and enthusiastic Trainee Full-Stack React & Node.js developer to join our dynamic team. This position is suitable for candidates starting their software development journey, who want to grow both in frontend and backend engineering and gain real experience working with international projects.

Responsibilities

-  Adaptation of solutions according to customer requirements.

-  Front-End development using React.js.

-  Back-End development using Node.js.

-  Follow a structured learning plan and continuously improve core competencies.

-  Participate in hands-on sessions and apply learned concepts to real project tasks.

-  Actively communicate with mentors and senior developers, discussing progress and technical challenges.

Requirements

- Understanding of Progressive Web Apps and Accelerated Mobile Pages.

- Familiarity with Jenkins, Jira, Confluence, Bitbucket.

-  Experience with some of the following: CSS-preprocessors (LESS, SASS), Docker, WebSockets, MQTT.

-  Frontend development experience using React.js.

-  Experience with backend development.

-  Experience developing web-based software products using Node.js.

-  Experience with several of the following: NPM, Webpack, Yarn, TypeScript, JavaScript, SPA, MongoDB.

-  Experience with Git.

-  Skills with reusable components.

-  Skills with automated testing and performance testing.

-  Knowledge of JS architecture practices.

-  Understanding of OOP and SOLID principles.

-  Understanding of web development paradigms (RESTful APIs, pub/sub, security).

- Experience with building performant and scalable applications.

-  Good spoken English.

Would be a plus

-  Understanding of Progressive Web Apps and Accelerated Mobile Pages.

-  Familiarity with Jenkins, Jira, Confluence, Bitbucket.

-  Experience with: LESS, SASS, Docker, WebSockets, MQTT. 

Working conditions

-  Full remote internship with international projects

-  Real conditions for special personal growth and development

-  Friendly and high skilled team with a huge commercial background

-  Training at the company expense with a mentors

-  Open process for the adapting to the client requirements and interviews

-  Permanent improvements personal qualities and skill 

Internship opportunity

We are also ready to take an intern without experience, with spoken English.
There is a possibility of remote internship and training with further employment.

About the Company
OrgMeter is a deal-flow, tracking, and reporting platform that helps take your merchant cash advance business to the next level. We are looking for a specialist who can combine technical support and quality assurance to ensure our product is reliable, user-friendly, and effective for our clients.
 

Key Responsibilities

Technical Support (≈60%)

• Respond to customer inquiries promptly and professionally.
• Investigate and reproduce reported issues, and explain solutions in clear and simple terms.
• Collaborate with developers to resolve complex problems.
• Accurately track and close support tickets on time.
   

Quality Assurance (≈40%)

• Test new features and bug fixes (functional, regression, integration, and exploratory testing).
• Create and maintain test documentation (checklists, test cases, test data).
• Verify fixes and monitor the quality of releases.
• Perform initial defect analysis and assist in root cause investigations.
• Maintain a strong understanding of the system’s business logic.

Requirements

• 2+ years of experience in Technical Support and/or QA.
• Understanding of SDLC/STLC, testing types, and bug reporting.
• Hands-on experience with ticketing/bug-tracking systems (Jira, Trello, Zendesk, or similar).
• API testing experience (Postman, Swagger) is a plus.
• Basic SQL knowledge for data validation.
• Strong analytical and problem-solving skills with great attention to detail.
• Ability to explain technical issues clearly to different audiences (customers, developers, managers).
• English: B2 (Upper-Intermediate) or higher.

What We Value

• Fast learner with a strong desire to understand product logic in depth.
• Responsibility, proactivity, and ownership mindset.
• Ability to multitask and prioritize effectively under pressure.
• Experience working with international clients is a plus.

Conditions

• Work schedule: 15:00 – 00:00 (Kyiv time).
• Remote work in a distributed international team.

• Opportunity to directly influence product quality and processes.

   

Natural Links is a globally recognized SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
 
As a Support / Account Manager, you are at the center of our client relationships. Your role is critical in ensuring projects are delivered on time, aligned with client goals, and executed to the highest standard. You:

• Build strong, trust-based relationships with clients
• Ensure seamless project execution and client satisfaction
• Directly influence client retention, long-term partnerships, and the growth of Natural Links
• Foster a culture of transparency, accountability, and collaboration across the team

• Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms
• Ensure the timely and successful delivery of solutions aligned with client goals
• Monitor project performance and profitability using key metrics, making strategic adjustments when needed
• Stay updated on industry trends to improve client and project management approaches
• Collaborate with internal teams to resolve technical or operational issues efficiently
• Lead regular internal meetings to communicate project updates and collect feedback
• Manage ongoing communication with clients, including:
  • Sharing promotional offers and service updates
  • Discussing new orders and clarifying specific requirements
     

• Minimum 1 year of experience in a Support Manager role; experience in Project or Account Management is highly preferred
• Excellent English communication skills (written and verbal)
• Strong interpersonal skills with the ability to build trust and rapport with clients and teams
• Exceptional organizational and time management skills with great attention to detail
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong analytical thinking and problem-solving skills
• Motivation to learn, adapt, and grow in a dynamic digital environment
   

• Familiarity with SEO practices
• Experience working with clients from fast-evolving or regulated industries, such as fintech, SaaS, iGaming, or crypto
• Proficiency in Google Sheets / Excel
• Hands-on experience with CRM platforms (preferably Pipedrive)
• Highly responsible, proactive, detail-oriented, and accountable
   

• Competitive salary with quarterly growth opportunities based on performance
• Flexible working hours focused on results (no micro-management)
• Clear career progression paths in a fast-growing company
• Full support for professional development, training, and education
• A friendly and collaborative team culture built on mutual support and open communication
• Performance-based monthly bonus tied to overall company revenue, reflecting your impact
   

• Аудит поточної аналітики (funnels, events, payments, attribution)

• Налаштування та стандартизація збору даних (events, naming, структура)

• Валідація даних між різними системами (ads, payments, analytics)

• Побудова та підтримка дашбордів (funnels, cohort, revenue, LTV)

• Розрахунок ключових метрик: CR, CAC, LTV, ROI, churn

• Аналіз вузьких місць у воронках та формування інсайтів

• Робота з web2web моделлю (від кліку до оплати і retention)

• Співпраця з PMM / UA / Product командами

• Досвід роботи Product / Data Analyst - бажано від 2 років

• Обов’язковий досвід з web funnels (особливо web2web або subscription)

• Сильний SQL (joins, aggregation, cohort analysis)

• Досвід роботи з аналітичними інструментами (Amplitude / Power BI або аналоги)

• Досвід побудови дашбордів (Amplitude / Power BI / Metabase)

• Розуміння unit-економіки (LTV, CAC, payback)

Буде плюсом: 

• Досвід роботи з платіжними системами (Stripe / Paddle / etc) 

• Розуміння атрибуції трафіку (Meta, Pinterest, Google Ads, Snapchat)

• Part-time формат із гнучким графіком роботи
• Роботу над корисним освітнім продуктом для дітей по всьому світу
• Команду 150+ спеціалістів, які працюють над продуктами повного циклу
• Можливість побудувати аналітичну функцію “з нуля” з подальшим масштабуванням
• Прямий вплив на ключові метрики бізнесу (LTV, CAC, revenue)
• Відсутність систем трекінгу робочого часу
• Внутрішнє навчання: лекції «Bini Talks», корпоративна бібліотека та обмін знаннями в командах
• Залученість у корпоративне життя компанії (онлайн-івенти, ініціативи, благодійність)

Привіт! Ми шукаємо BAS-розробника у команду Posbox, який допоможе нам розвивати та підтримувати інтеграції і створювати надійні рішення на базі BAS.

Posbox — це POS-система для малого та мікробізнесу, що об’єднує інструменти для продажів, товарного та фінансового обліку, управління персоналом, аналітики та AI-підказок в одному рішенні. Система допомагає автоматизувати ключові бізнес-процеси, давати рекомендації щодо прибутковості, контролю залишків і управлінських рішень.

Наші очікування від кандидата:

• Платформа 1С:Підприємство 8.3 / BAS — від 3 років
• Вільне володіння вбудованою мовою 1С/BAS і мовою запитів
• Розширення конфігурації (Extension)
• EDT (1C:Enterprise Development Tools)
• Git — командна розробка через pull-request-и
• HTTP-сервіси, Web-сервіси, регламентні завдання, плани обміну
• Формати обміну: CommerceML 2/3, EnterpriseData
• REST/JSON — викликати зовнішні API з BAS, парсити відповіді, обробляти помилки і ретраї

• BAS Бухгалтерія (ПРОФ або КОРП)
• BAS Управління торгівлею
• BAS Малий бізнес або BAS Roznitsa

• Досвід підтримки кількох клієнтів одночасно
• Інтеграція з фіскальними сервісами (Checkbox)
• СКД для звітів обміну

• Повністю віддалений формат співпраці
• 24 робочі дні відпустки та оплачувані лікарняні
• Стабільну виплату зарплати двічі на місяць
• Підтримку професійного розвитку: курси, конференції, сертифікації
• Курси англійської мови
• Мінімум бюрократії в ухваленні рішень

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

For our client in the energy industry, we are currently looking for an AI Engineer / Data Engineer
EU only !!!

Project & Role Overview
The role focuses on building production-grade AI applications and LLM pipelines, with a strong emphasis on scalability, observability, and modern development practices.

Key Responsibilities

• Develop production-grade Python applications using FastAPI, including async patterns and clean/easy patterns
• Build and manage LLM pipelines using OpenAI SDK, LangChain, or LangGraph
• Apply prompt engineering techniques, including structured outputs and Human-in-the-Loop (HITL) design
• Ensure LLM observability, meaning continuous monitoring, understanding, and analysis of LLM behavior in production (e.g., GPT, Copilot)
• Work with REST APIs and event-driven architectures
• Handle PostgreSQL databases and manage upstream/downstream data contracts
• Use AI coding tools such as GitHub Copilot, Codex, Claude Code, or similar
• Implement CI/CD pipelines, Docker-based environments, and follow testing best practices (testing pyramid)

Must-Have !!!

• Strong Python expertise with production-grade development (FastAPI, async patterns)
• Experience with LLM pipelines (OpenAI SDK, LangChain, LangGraph or similar)
• Solid prompt engineering skills (structured outputs, HITL concepts)
• Understanding of LLM observability (monitoring and analyzing LLMs in production environments)
• Experience with CI/CD pipelines, Docker, and testing strategies (testing pyramid)
• Experience with REST APIs and/or event-driven APIs
• Database experience, especially PostgreSQL
• Familiarity with AI coding tools (GitHub Copilot, Codex, Claude Code, etc.)
• Knowledge of data contracts (upstream/downstream integration)
• English fluency (mandatory)

Nice-to-Have Skills

• Experience with event-driven architecture (Azure Service Bus, Kafka, RabbitMQ or equivalent)
• Knowledge of async workers, fan-out / join patterns
• Experience with Azure-native services (Container Apps, KEDA autoscaling, IAM, secrets management)
• General Azure experience

Start: asap
Duration: 6 months (option of extension)
Location: remote
Language: English