Jobs at Djinni

wallee Group is a leader in delivering advanced payment solutions, focusing on providing robust, scalable, and secure systems across multiple domains. Our mission is to enhance customer experiences through innovative payment and finance systems that enable businesses to grow efficiently. Our operations span across multiple countries, and we thrive on collaboration and agility, using frameworks like Scrum to optimize our teams. At wallee, we aim to stay at the forefront of market trends, continuously innovating to provide the best services to our customers. 

We are looking for an experienced Senior Software Test Engineer to join our team. In this role, you will focus on web testing to help ensure the quality and reliability of our software. The ideal candidate will have several years of experience in web automation and a passion for improving quality throughout the development process. This is a great opportunity to grow your career in QA engineering.

Key Responsibilities:
 

• Participate in reviewing merge requests (mainly in Java) to validate test coverage, identify potential quality issues and ensure acceptance criteria are met
• Contribute to/maintain automated tests in Java (unit, integration, E2E) when necessary
• Perform post-release verification of resolved tickets to ensure issues are resolved and no regressions have been introduced
• Design and execute both manual and automated tests to ensure the reliability, scalability, and security of wallee’s payment systems.
• Collaborate with cross-functional teams to define clear acceptance criteria during user story creation.
• Continuously improve QA processes by researching and integrating new tools, technologies, and best practices.
• Identify and troubleshoot issues using logs, working closely with developers to resolve problems.
• Perform regular regression testing to maintain software quality across multiple releases.
• Work on multiple projects in parallel, demonstrating the ability to quickly switch contexts and manage priorities.

Requirements:
 

• Hands-on experience with Java (JUnit, Mockito or Spring), for independently writing or reviewing automated tests
• Good understanding of the  software quality principles, with experience in software testing and development.
• In-depth knowledge of testing procedures, tools, and the ability to write secure, testable code.
• Good knowledge around test automation. (e.g: Playwright, Cypress).
• Excellent English communication skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Self-motivated, independent, and eager to learn.
• Knowledge of the payment industry and e-commerce payment platforms is beneficial.
• Experience working in Agile teams.
• Jira knowledge in task management and bug reporting.
• Experience testing checkout processes or how payments are handled is a plus.

Benefits

• Flexible working hours to promote work-life balance.
• Work in a professional, international team with flat hierarchies.
• Cooperation with motivated colleagues and numerous personal development opportunities.
• You will play a decisive role in designing products in an omni channel payment company and work with leading companies in the financial industry on international projects.

If you're passionate about quality assurance and eager to contribute to innovative payment solutions, we invite you to apply!

Job Summary:
We are seeking a skilled Full Stack Developer with strong expertise in Web (React) and Backend (Node.js), who can also leverage AI-powered development assistants (such as Cursor) to accelerate and optimize development, to join our US-based team.

Key Responsibilities:

• Build and maintain responsive web applications using React and Next.js.
• Develop server-rendered features, API routes, and optimized page rendering with Next.js.
• Design and implement robust RESTful APIs and backend services with Node.js (Express.js, Nest.js).
• Integrate front-end and back-end components to ensure seamless client-server communication.
• Manage data storage solutions: SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis).
• Containerize applications with Docker and participate in CI/CD workflows.
• Write modular and integration tests using Mocha, Jest, or similar frameworks.
• Follow security best practices to protect applications and user data.
• Collaborate with cross-functional teams to deliver high-quality software on schedule.

Must-Have Skills:

• AI-Accelerated Development: Proven ability to leverage AI-powered coding assistants such as Cursor (or similar tools) to speed up development tasks, code reviews, and debugging.
• Backend Expertise: Minimum of 5 years of professional experience with Node.js and modern JavaScript/TypeScript.
• Front-End Mastery: Strong command of React and Next.js for modern web development.
• API Design: Solid experience creating and consuming RESTful services.
• Async Programming: Deep understanding of asynchronous patterns (async/await, Promises).
• Testing & Debugging: Hands-on experience writing and maintaining unit and integration tests.
• Containerization & CI/CD: Experience with Docker and CI/CD platforms (e.g., GitHub Actions, Jenkins).
• Version Control: Proficient with Git and pull-request workflows.
• Communication: Fluent English (Upper-Intermediate or higher) for technical coordination and documentation.

Preferred Qualifications:

• Familiarity with GraphQL.
• Experience in Agile/Scrum environments.
• Skills in UI/UX design and responsive styling (HTML5, CSS3, Tailwind).
• Team leadership or mentorship experience.

Why Join Us:

• Shape the future of AI in retail with a company recognized by Techstars, Google for Startups, and Stanford
• Work on large, impactful datasets with real-world applications
• Be part of a passionate, mission-driven team building world-class AI systems

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for Full Stack Developer (Node.js/Vue.js).

Requirements:

• 3+ years of commercial experience with Node.js and Vue.js;
• Strong proficiency in JavaScript/TypeScript;
• Experience in developing and maintaining scalable web applications;
• Good understanding of REST APIs and modern development practices;
• Familiarity with version control systems (e.g., Git);
• Upper-Intermediate level of English (both written and spoken).

What the company offers:

• Constant and interesting work with foreign clients;
• Flexible working hours;
• 50% cost compensation of sports, English lessons;
• Annual paid 30 days vacation and paid sick days;
• Medical insurance policy.

Responsibilities:

• Altering and improving ongoing projects;
• New products development;
• Code documentation.

We’re hiring a proactive and detail-oriented QA Engineer to join our fast-growing Integration Team. Our ideal candidate has a strong technical background, an analytical and troubleshooting mindset and learns quickly.
 

What we are looking for:

• 3+ years of experience as a QA engineer and API testing experience
• Understanding of the software development lifecycle and the role of QA
• Hands-on experience with functional and non-functional, exploratory and web app testing
• Strong SQL skills, experience in writing complex queries
• Solid knowledge of Client-server architecture
• Experience in UI and UX testing
• At least an Intermediate level of English (B1)
   

Nice-to-have skills:

• Education related to math, computer science, or economics.
• Experience in Test Automation
   

What you’ll do:

• Take ownership of the end quality of developed features
• Collaborate closely with the product team to ensure high-quality product releases
• Participate actively in the improvement of the Quality Assurance processes
• Develop test documentation
• Perform formal and exploratory testing
• Investigate tricky bugs
   

Why you’ll love working at Precoro:

1. Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
2. Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
3. Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
4. Flexible hours: We care about results, not how long you sit at your desk.
5. 26 days off annually (15 vacation days + 11 public holidays): Work-life balance is a priority for us.
6. Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
7. Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
8. Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer: https://precoro-sales.notion.site/Precoro-e7601f39148147918627fc7509681d42
    

The interview process consists of:

• Intro call with our recruiter (45 min)
• Test task (2–4 hours)
• Tech interview (1 hour)
   

Join a team that values trust, transparency, and open communication. You can read more about Precoro’s values at this link: https://precoro-sales.notion.site/Precoro-7cb94f6c597740f5a7c018b68fd541ec
 

We foster an environment where everyone is encouraged to contribute ideas, challenge the status quo, and drive business growth!

As a Technical Lead - C#, will lead a friendly team of fellow engineers, working closely with a Delivery Manager. You will be utilizing your C# knowledge and skills for designing, implementing, delivering, and supporting scalable and highly performant cloud-based solutions for one of our customers. You will be provided with space to make a difference on a project and for sharing your knowledge with other engineers as well as coaching newcomers and interns.

Your Responsibilities

• Participate in project scoping, estimating and planning during planning process
• Define technical approach for project implementation
• Oversee & contribute (engineering) to implementation of project delivery
• Partner with Practice Director on new features, offerings, and define standardized methods for delivery that optimize efficiency
• Participate in Customer calls (as-needed) to provide technical leadership and support for project delivery
• Partner with other Engineers for QA, Project Management, and troubleshooting as necessary
• Participate in stand-up meetings, conference calls, track your time, and work through tasks assigned to you within a Jira instance
• Ability to learn how to implement Zaelab’s partner technologies on a variety of different CMS/CPQ/eCommerce platforms
• Partner with Practice Director on identifying/planning viable customer use cases that deliver bleeding edge

Requirements

• 5+ successful years experience in a relevant role, such as a Senior Back-End Engineer (C#)
• Tech\Team Lead role held for at least 2 years on a C# project
• Strong theoretical and practical knowledge of C#
• Expert in building highly-scalable C# web applications
• Excellent verbal and written English communication skills
• Experience with agile/scrum process and continuous deployment
• Experience with creating front-end layers for C# web applications using MVC or Razor Pages
• Experience preferred in past CPQ or eCommerce platforms (eCommerce preferred, such as Shopify, Magento, Salesforce Commerce Cloud, SAP Commerce Cloud/Hybris, eCommerce)
• Experience in writing and executing unit and integration tests
• Understanding and ability to configure CI/CD pipelines 
• Experience in code reviewing and coaching engineers up to Senior
• Good understanding of software design patterns
• Experience with code version control systems (Git, Bitbucket, or similar)
• Quick learner and open to feedback
• Innovation mindset with a passion for learning new technology
• Proactive and collaborative with a continuous improvement mentality
• Kind and intellectually mature
• Proactive team player

Benefits

• Experience working with US clients
• Competitive compensation depending on experience and skills
• Unlimited, paid time off and vacation
• Budget for certifications and IT conferences
• Friendly team to work with around the world
• Be a team player in an agile software development environment focused on collaboration and continuous integration

Role Overview
 

A results-oriented professional is sought to spearhead outreach efforts within a multifaceted corporate environment spanning several entities. You’ll be granted latitude to impact strategic choices, pitch your insights, and be actively involved in an array of projects, varying in scope and intricacy, across the ecosystem.
 

Core Experience & Duties
 

• At least two years of proven background in lead sourcing, with a heavy emphasis on verifying prospects—this includes eagerness and ability to conduct qualification/discovery calls with potential clients.
• Proficiency in English at or above the Upper-Intermediate level, both in speech and in writing.
• Demonstrated expertise in leveraging LinkedIn alongside email-based outreach, encompassing both broad campaigns and highly tailored Account-Based Marketing (ABM) strategies.
• Comfortable concurrently handling more than eight LinkedIn profiles and executing in excess of 10,000 outbound emails per month.
• Adeptness at pinpointing Ideal Customer Profiles (ICPs) and constructing precise, well-targeted contact databases.
• Regular application of modern AI-driven tools to streamline and enhance outreach processes.
• Responsibilities include coordinating calls with prospective clients, roadshow management, searches for executives & investors, and experimentation with marketing theories.
   

Soft Competencies
 

• Highly analytical, with structured and strategic thinking.
• Swift to absorb and disseminate new information.
• Driven by outcomes, takes initiative, and maintains a practical, results-first approach.
• Excellent communicator, confident in direct outreach and call-based interactions.
   

Employee Perks & Support

• Flexible schedule.
• 25 paid vacation days plus 10 sick or medical leave days.
• Additional leave allocated for personal milestones (e.g., marriage, childbirth).
• Parental leave options (maternity/paternity).
• Medical insurance coverage.
• Access to discount programs.
• Annual allocation for personal development and learning.
• Referral incentive scheme.
• Company-sponsored events and thoughtful gifts.
• Opportunities in mentorship, educational activities, and speaking sessions.
• Support for self-employment (e.g., PE accounting assistance).

Software Engineer – Data Team

Founded in 2009, we are a global leader in online multi-vertical marketplaces. Through our leading brands, we help millions of people worldwide make informed decisions every day. Our proprietary platform harnesses AI and ML technologies to help consumers choose the right products and services tailored to their needs.

We are looking for a strong and passionate Java Software Developer to join our Data group. You’ll help us build the data platform and applications that power analytics, reporting, machine learning, and other critical business needs.

Responsibilities

• Design, build & maintain data services with Java, Spring Boot, Kafka, MongoDB, Kubernetes, MySQL, Python, Streamlit, and more.
• Develop large-scale data platforms using Spark, Kafka, Snowflake, Airflow, Flink, Iceberg, and other big-data frameworks.
• Translate product requirements into clear technical designs and deliver impactful projects end-to-end.
• Leverage AI developer tools (e.g., Cursor) and multi-agent frameworks to accelerate development and align output with business goals.
• Create monitoring & operational tooling to ensure data reliability, performance, and usability.
• Contribute to a collaborative engineering culture: participate in code/design reviews, share knowledge, and support teammates.

Requirements

• 2+ years’ experience with Big Data and Java (strong juniors or mid-level welcome).
• Experience building, optimizing, and maintaining large-scale Big Data systems with open-source frameworks (Kafka, Spark, Hive, Iceberg, Airflow, etc.).
• 2+ years’ experience with Python.
• Strong expertise with SQL; experience with SQL/NoSQL/key-value databases.
• Hands-on experience with Spring / Spring Boot.
• Experience with AWS cloud services (EMR, Aurora, Snowflake, S3, Athena, Glue) is an advantage.
• Proven ability to debug and identify root causes in distributed production platforms.
• Hands-on experience with CI/CD, Microservices, Docker, Kubernetes.

Senior Full-stack Engineer (React + Node.js) | Remote

We are building the next wave of mobile-first entertainment — an AI-powered streaming platform that transforms movies and series into ultra-engaging, bite-sized episodes tailored to each user’s time, language, and taste.

Think Netflix meets TikTok, powered by the intelligence of Spotify and the growth loops of mobile gaming. Our founders are experienced entrepreneurs who previously built successful gaming and AI companies used by tens of millions worldwide. With strong funding and a bold vision, we are reimagining storytelling for the way people actually live — fast, fragmented, mobile-first.

About the role
We’re looking for a Senior Full-stack Engineer to join our founding team. You’ll have high ownership and autonomy, shaping the product direction and engineering culture from the ground up. This is a chance to build a global consumer product with massive scale potential.

What you’ll do

• Build and maintain performant React-based UIs.
• Design and develop scalable Node.js APIs and backend microservices.
• Integrate complex video and data pipelines into the product.
• Ensure seamless 9:16 mobile-first video experiences.
• Ship features end-to-end: idea → design → development → testing → launch.
• Collaborate with product, design, and AI teams to push the boundaries of short-form storytelling.

Requirements

• 5+ years of professional full-stack experience.
• 3+ years with React (Hooks, Context, state management, optimization).
• 3+ years with Node.js (Express, NestJS or similar).
• Strong JavaScript (ES6+) & TypeScript.
• Experience with APIs (REST/GraphQL), SQL & NoSQL DBs.
• Production deployment in AWS/GCP/Azure.
• Familiarity with CI/CD, Docker, scalable system design.
• Startup mindset: independent, accountable, hands-on.

Nice-to-haves

• React Native or mobile frameworks.
• Experience with video streaming or social apps.
• AI/ML integrations (LLMs, agents).
• Real-time features (WebSockets, pub/sub).
• Experience at high-scale consumer products.

Why join?

• Be part of the founding tech team.
• Shape a global product from the ground up.
• Work with cutting-edge AI in entertainment.
• Competitive package, remote-first flexibility.

We are seeking a talented and highly motivated Backend Developer specializing in Node.js (Nest.js) to join our team. You will be working closely with front-end and DevOps teams, you will ensure smooth delivery, optimize performance, implement robust security, and uphold coding best practices. 

Must-Have:

• 3+ years professional experience in TypeScript/JavaScript backend development
• Solid proficiency in SQL and PostgreSQL
• Good understanding of HTTP, REST, and API design principles
• Familiarity with design patterns, SOLID principles, and Domain-Driven Design (DDD) concepts
• Hands-on experience with Nest.js
• Experience with ORMs, preferably TypeORM
• Comfortable using AI-assisted development tools as part of workflow
• Experience writing unit and integration tests (preferably with Jest)
  ​

Nice to Have:

• Experience with message brokers (RabbitMQ preferred)
• Experience with Redis for caching and pub/sub
• Familiarity with WebSockets or other real-time communication methods
• Experience in microservices architecture
• Experience in the AdTech industry (preferable)
• Experience working with Google Cloud Platform (GCP)
   

Responsibilities:

• Build and maintain backend services in Node.js (Nest.js)
• Collaborate with front-end developers to integrate APIs
• Optimize application performance and scalability
• Implement security best practices in code
• Participate in code reviews and contribute to coding best practices
• Troubleshoot and debug application issues
• Learn and apply advanced backend concepts under senior mentorship
   

Benefits:

• Competitive and Attractive Pay.
• 21 vacation + 7 no-questions-asked sick days per year.
• Flexible hours for a better work-life balance.
• Career Growth: Continuous Development & Performance Reviews.
• Team-building, English classes.

Join Our Team of Visionary Innovators! Are you a mindful go-getter with an entrepreneurial spark? We're on the lookout for dynamic individuals ready to grow and thrive with us. At our core, we believe in people first—your passions, ambitions, and evolution matter.

Here, growth isn’t just a goal; it’s the #1 priority. Work is personal. Personal drives growth. Growth fuels prosperity.

If this resonates with you, send us your CV and let’s kickstart something extraordinary! Don’t tick every box? No problem! If you share our love for technology, we’d still love to chat and explore the possibilities together. 

Skylum allows millions of photographers to make incredible images faster. Our award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on our mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

Thanks to our incredible team of experts, we’ve built a collaborative space where you can constantly develop and grow in a supportive way. At the same time, we believe in the freedom to be creative. Our work schedule is flexible, and we trust you to give your best while we provide you with everything you need to make work hassle-free. Skylum is proud to be a Ukrainian company, and we stand with Ukraine not only with words but with actions. We regularly donate to various organizations to help speed up the Ukrainian victory.

Requirements:

• Design and develop scalable backend services using PHP 7 / 8.
• Strong understanding of OOP concepts, design patterns, clean code principles,
• Extensive experience in MySQL, with expertise in database design, query optimization, and indexing.
• Experience of work with NoSQL databases (e.g., Redis).
• Proven experience working on high-load projects
• Understanding of ETL processes and data integration
• Experience of work with ClickHouse
• Strong experience with API development
• Strong knowledge of Symfony 6+, yii2
• Experience with RabbitMQ

Nice to Have:

• AWS services
• Payment API (Stripe, SolidGate etc.)
• Docker, GitLab CI
• Python

Responsibilities:

• Data Integration & ETL: Developed and maintained robust ETL pipelines using PHP to process and integrate data from diverse sources.
• API Development: Built and managed secure RESTful APIs to facilitate seamless data exchange between internal and external systems.
• Database Management: Optimized databases and data lakes, including schema design, complex query writing, and performance tuning.
• Data Quality: Implemented data validation and error-handling mechanisms to ensure data integrity and accuracy.
• Cross-Functional Collaboration: Partnered with data analysts and business teams to gather requirements and support data-driven initiatives.

What we offer:

For personal growth:

• A chance to work with a strong team and a unique opportunity to make substantial contributions to our award-winning photo editing tools;
• An educational allowance to ensure that your skills stay sharp;
• English and German classes to strengthen your capabilities and widen your knowledge.

For comfort:

• A great environment where you’ll work with true professionals and amazing colleagues whom you’ll call friends quickly;
• The choice of working remotely or in our office space located on Podil, equipped with everything you might need for productive and comfortable work.

For health:

• Medical insurance;
• Twenty-one days of paid sick leave per year;
• Healthy fruit snacks full of vitamins to keep you energized

For leisure:

• Twenty-one days of paid vacation per year;
• Fun times at our frequent team-building activities.

About Us

NorthSouth Tech is a fast-growing software engineering company helping businesses scale through high-quality development and QA services. We build powerful digital solutions for industries such as fintech, healthcare, and e-commerce. Our company includes specialized teams working on different product directions, allowing us to deliver both flexibility and deep expertise.

Role Overview

We’re looking for a Sales Lead Generation Specialist to accelerate business growth for a new product team. You will focus on building and executing lead generation strategies, managing outreach campaigns, and holding intro calls with potential clients. If you’re a proactive, target-driven professional with a passion for B2B software sales — we want to hear from you.

Responsibilities

• Develop and execute lead generation strategies for B2B services and products.
• Launch and manage LinkedIn and email outreach campaigns.
• Nurture relationships with potential clients through personalized messaging.

• Conduct intro calls to understand client needs and present solutions.

   

Requirements

• Experience: 2+ years in B2B sales or lead generation, ideally in IT/software services.
• Communication: Excellent written and spoken English skills.
• Tools: Hands-on experience with LinkedIn Sales Navigator, CRM platforms, outreach automation tools, and Upwork.
• Tech awareness: Basic understanding of software development and outsourcing models.

• Results-driven: Demonstrated success in meeting or exceeding sales targets.

   

What We Offer

• Competitive base salary + performance-based bonuses.
• Career growth opportunities in a scaling international company.
• A dynamic team of software professionals and innovators.
• Access to modern sales and automation tools.

Now we are looking for a full-time Office Manager/Office Assistant to work in our office in Croatia, Zagreb. In this position, you will be expected to perform office duties such as organizing company events, administrative support for colleagues, and in general making sure that the office is running smoothly.

Requirements:

• Fluent and excellent communication skills in English (B2-C1);
• Croatian language at an intermediate level (B1);
• Good knowledge of MS Office packages and tools for remote work (Slack, Outlook, Excel, Jira);
• Experience working with Google Docs, Google Sheets, and other Google Workspace applications;
• Organizational skills, and responsibility;
• Willing to work onsite from the Zagreb office.

Nice to have:

• Experience in working in a remote/hybrid company;
• 2+ years of experience in a similar position, preferably in an organization with international, multicultural experience and in the growth phase;
• Very good organization of your own work and space around you;
• Awareness that cordiality and the ability to build good relationships with colleagues is the key to success in this role;
• Communicative Russian language skills (B1-B2) is a plus.

Responsibilities:

• Providing administrative support (scheduling appointments, maintaining office supplies, etc);
• Oversee the day-to-day operations of the office space (coordinating repairs, managing office equipment, and overseeing office security);
• Personnel management tasks such as conducting orientation for new employees, and managing employee records;
• Monitoring and controlling office expenses, preparing financial reports, and coordinating with the finance department;
• Planning and coordinating company events (meetings, conferences, parties, etc) which includes arranging venues, managing logistics, coordinating with vendors, and ensuring the smooth execution of the events;
• Maintaining files, records, and databases, as well as ensuring compliance with data protection and privacy regulations;
• Improvement of the office efficiency and productivity;
• Supervise and provide support to administrative staff (assign tasks, provide guidance and training, and foster a positive and productive work environment).

Occupation: part-time/full-time.

Job Description
We are looking for a Lead Front-End Developer to join our team and play a key role in building modern, scalable, and high-performing web applications. The ideal candidate will have strong expertise in JavaScript, React.js, and state management libraries, along with proven experience leading teams in an Agile environment.

Requirements:

Strong proficiency in JavaScript (ES6+), React.js, Redux.

Hands-on experience with modern JavaScript libraries, frameworks, and tooling.

Excellent knowledge of HTML, CSS, and related web technologies.

Strong analytical and debugging skills.

Experience in Agile Software Development.

Familiarity with other state management libraries (e.g., MobX) is a plus.

Experience with data visualization tools (e.g., D3.js) and module bundlers beyond Webpack is desirable.

Solid foundation in Object-Oriented Programming (OOP).

Previous experience in a lead or senior front-end role with responsibility for guiding a team.

Job Responsibilities

Lead and mentor a front-end development team, fostering best practices and high-quality code delivery.

Collaborate with solution architects, back-end developers, product owners, and designers to design and implement robust, scalable front-end solutions.

Drive the development of responsive, accessible, and intuitive user interfaces.

Ensure code quality through code reviews, testing, and debugging.

Take ownership of features from concept through development, deployment, and ongoing support.

Contribute to architectural decisions and the definition of the front-end technical roadmap.

Requirements

Department/Project Description

The client provides a reimbursement platform available for companies with mobile employees who are traveling places for their day-to-day job. They have solutions for Small and Medium Businesses, Mid-size companies and Enterprises to enable them to manage the reimbursement by streamlining and optimizing calculation process, control cost by using insight based on the rich user data aggregated through their Mobile app.  Its platform and proprietary software simplify the reimbursement and management of vehicle, device, work and living costs through personalized calculations. They provide and customize the right reimbursement model for their clients as per their needs. Backed by rich user data for hundreds of clients, gathered and refined over decades, and updated in real time. Our client is the platform of choice for top Fortune 500 companies and organizations committed to workplace agility. 

The initiative will enable the client to start their Business Intelligence (BI) and Analytical journey with reporting capabilities to clients in this Phase. We are aimed to help build iteratively upon this solution to achieve full potential by developing capabilities that will provide the right quantitative and qualitative insights for their business, to base and strategize their business-critical decisions. Our client is working towards defining reporting and data strategies, future roadmap and following the right architecture principles to build an Enterprise Data Platform in Future.  

The following are high level objectives for the Global Insight Reporting Platform initiative:

• Build a new Reporting Experience for Clients
• Standardize and Consolidate Reporting Data sets outside of Transactional Databases
• Modern Enterprise Data Platform Architecture & Tech Stack

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

As a Head of Customer Support, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team.

Your regular tasks:
 

1. Team Leadership and Management:

• Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service
• Provide guidance, coaching, and ongoing training to the team members to enhance their skills and knowledge
• Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach
• Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

2. Customer Experience Strategy:

• Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
• Implement strict SLAs for customer service requests processing and develop
  functional QA monitoring mechanisms
• Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

3. Operational Excellence:

• Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs
• Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals
• Quality assurance and ongoing improvement
• Implement tools, technologies, and workflows to optimise support processes and enhance productivity

4. Cross-functional Collaboration:

• Collaborate closely with other departments, including product development via DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across all touchpoints
• Overtake essential customer requests and inquiries from Compliance and Account Management teams
• Act as a customer advocate within the organisation, representing the customer's voice in decision-making processes and product development initiatives

Skills & Knowledge:

• Experience in the FinTech industry is a must 
• Experience in a similar managerial position on an international level
• Proven experience leading and motivating high-performing teams (7+ people)
• Ability to foster a positive and collaborative team culture
• Deep understanding of customer needs and expectations
• Ability to identify areas for improvement and implement innovative solutions
• Ability to develop and implement policies and procedures
• Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
• Financial and Business Acumen

Hiring Stages:

CV screening → TA Intro call → Tech Interview (up to 60 mins) → Final Interview with CEO → Job offer → Welcome on board   

What's In It For You
At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

• Empowerment Through Professional Development:
  • Yearly allocation for advancing your professional expertise
• Unlock Your Potential:
  • Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
  • Performance reviews are anchored in KPIs, ensuring recognition is merit-based
• Make a Lasting Impact:
  • Work on unique projects where your contributions can reshape company-wide processes
  • Bring your ideas to the table and earn exceptional bonuses through our PayDo Ideas Hub
• Flexible and People-Centric Culture:
  • Days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
  • Days of paid sick leave annually, accommodating emergencies and medical needs
  • Additional holidays aligned with your local calendar
• Compensation & Incentives:
  • Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Our Values:
At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

Join our client, a Canadian software company looking for a Senior NodeJS / TypeScript Backend Developer for their AI-powered, fully cloud-native, SaaS-based eCommerce platform targeting the North American market.

Qualifications

• Extensive experience in NodeJS, TypeScript, Relational databases + SQL
• SQL data modeling and PostgreSQL engine optimization experience
• Experience with RXJS, GraphQL, Prisma ORM, Drizzle ORM, Nest JS, NX, and Pothos is a plus
• Proven track record of leading software development teams and delivering high-quality solutions
• Strong knowledge of software development methodologies and best practices
• Ability to collaborate with stakeholders and drive projects to successful completion
• Bachelor's degree in Computer Science or a related field

• Strong problem-solving and analytical skills

   

Full-time remote job.