Jobs at Djinni

Requirements:
• Strong experience in data modeling (logical & physical) with scalable design
• Hands-on experience with Snowflake and dbt
• Familiarity with AWS data services in a cloud environment
• Experience working with HR data and/or Workday structures
• Understanding of semantic layers and data governance practices
• Ability to translate business needs into structured data models
• Strong knowledge of data quality, validation, and compliance

Nice to have:
• Experience with Workday API integrations
• Background in HR data transformation projects
• Exposure to AI-driven data solutions or automation workflows
• Experience collaborating with cross-functional teams (Data / AI / HR)

• Location: Remote (with 4h overlap with New York)
• Duration: 3–6 months

Requirements
 

• Minimum 0,5 year of experience in web design.
• Portfolio of projects (preferably showcased on Dribbble or Behance, with Figma design files).
• Proficiency in Figma designs.
• Creativity and an innovative approach to problem-solving, with great attention to detail.
• Ability to manage multiple projects simultaneously.
• Basic understanding of web development principles (HTML, CSS concepts).
• Strong communication skills for effective collaboration with team members.
• Intermediate or higher level of English.

Responsibilities
 

• Create and improve UI/UX design
• Optimize the structure of pages, sections, and blocks
• Work on interface logic and usability
• Design and manage listings
• Create widget designs for different platforms (e.g. Shopify, Wix, etc.)
• Collaborate with developers and the team to implement design solutions

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

CrunchCode — міжнародна сервісна ІТ-компанія з досвідом близько 7 років у розробці вебсервісів і вебзастосунків. Ми працюємо у форматах staff augmentation (outstaff) та outsourcing і підключаємо спеціалістів до проєктів клієнтів у довгостроковій моделі співпраці.

Ми працюємо переважно з проєктами в доменах логістики (включно з last mile),e-commerce, fintech та банкінгу, а також enterprise-рішеннями.
Для нас важливо, щоб проєкт був “чистим” і зрозумілим з точки зору етики та цінності для користувачів.

Ми принципово не беремо проєкти, пов’язані з:
● gambling / гемблінгом,
● adult-контентом та порнографією,
● шахрайством або будь-якою розробкою, що спрямована на обман чи маніпуляції.

What We Offer:
● Fully remote work
● Long-term, stable project
● High level of autonomy and trust
● Minimal bureaucracy
● Direct impact on business-critical logistics systems
● Long-term engagement, not a short-term contract.

Required:
Middle Full-Stack Developer, Russian or Ukrainian speaker
Part-time to Full-time, UTC+2 (30-40 hrs/week)
Location: Any (UTC+2 preferred)

Tech Stack
Ruby on Rails, Next.js, React, AI dev tools (Cursor, Claude, Copilot)

Project Overview
Established EdTech platform with 15 years on the market and 100,000+ students. Small async team building and maintaining a production-grade learning platform. Long-term engagement with a focus on autonomy, clean code, and AI-native development workflows

Requirements (Must-have):
- 3+ years of production experience with Ruby on Rails — mandatory
- 3+ years of production experience with Next.js — mandatory
- Strong React hooks knowledge, comfortable coding without IDE
- AI-native workflow: daily use of Cursor, Claude, Copilot or similar tools
- Russian or Ukrainian speaker
- Availability 30-40 hours/week, UTC+2, long-term commitment

Responsibilities:
- Develop and maintain full-stack features across Rails backend and Next.js frontend
- Build and support React components from scratch without IDE dependency
- Collaborate asynchronously with a small cross-functional team
- Contribute to product improvements and technical decisions
- Write clean, maintainable, production-ready code

Nice to Have:
- Experience in EdTech or subscription-based products
- Experience working in async remote teams

Hiring Process:
- Intro call
- TestDome proctored test (~1 hour)
- Technical discussion
- Offer
Start: ASAP

Candidates must be prepared for a ~1 hour proctored TestDome assessment as part of the hiring process.

NeedMyLink — is a digital agency and product ecosystem in the field of SEO, link building, and copywriting
We have over 80+ specialists, international projects, and stable growth every year.
We have an environment where people grow with the business rather than burning out in the process, and everyone understands the value of their contribution and prospects
Due to the expansion of our team, we are looking for — Senior User Acquisition Manager

What you’ll work with:

• Performance & SEO: driving paid traffic (Meta Ads, Google Ads, and other channels) while scaling SEO as a long-term organic growth lever
• Marketing funnels: building funnels from scratch, optimizing existing ones, identifying drop-off points, and scaling what performs best
• Creatives & offers: generating, testing, and iterating on messaging, value propositions, and creative hypotheses
• Landing pages & website (CRO): improving structure, offers, triggers, copy, CTAs, and UX to increase conversion rates
• A/B testing: planning and running experiments, documenting results, drawing insights, and scaling winning tests
• Analytics & KPIs: working with CR, CPA, CAC, ROAS, LTV, and other key metrics to turn data into actionable growth decisions
• Competitive research: ongoing analysis of competitors’ creatives, funnels, offers, and strategies to uncover growth opportunities
• Product collaboration: working closely with the product team on website and landing page improvements, launches, and experiments
•  

Requirements:

• 2–3+ years of hands-on experience driving traffic in a B2B niche (performance channels, funnel setup and optimization, continuous A/B testing)
• Strong understanding of funnel and revenue metrics (CR, CPA, CAC, LTV, ROAS, etc.) and how to improve them through experimentation
• System thinking combined with a hands-on approach: from building funnels to optimizing and scaling them
• Strong analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions
• Experience in hypothesis-driven growth: launching experiments quickly, documenting results, and scaling what works

What we offer:

• Remote format — work from anywhere
• Flexible start to the working day (9:00–11:00), we value work-life balance
• Training + mentoring (we pass on real expertise)
• Paid internship
• Competitive, transparent payment system and clear KPIs
• Clear career growth trajectory and the opportunity to influence your income
• Cool branded merchandise and warm offline corporate events in Dnipro
• Young, energetic team — trendy memes in chats as part of the work culture
• A team that offers freedom at work, openness to ideas, and trust in employees’ decisions

We are the team with whom you will want to grow and achieve truly ambitious goals!
 

What you'll do

• Produce 100–120 finished video ad creatives per month (~25-30/week) for Meta and TikTok using AI tools (Seedance, Veo, Kling, Runway) and CapCut.
• Work from approved briefs and master prompts - execute, iterate, refine.
• Edit, add subtitles, sound, polish - until each asset is ready for launch.
• Catch brief inconsistencies before production starts and ask clarifying questions.
• Iterate on creatives based on performance data we share with you.
• Participate in weekly async retros: what worked, what didn't, what to improve.
   

 Who we're looking for

• 1+ year producing video ad creatives at volume for Meta / TikTok / YouTube.
• Hands-on experience with at least one AI video tool: Seedance, Veo, Kling, Runway, or Pika.
• Strong CapCut skills - your primary editing tool for fast turnaround.
• Bonus: After Effects, Premiere, or DaVinci Resolve for occasional premium pieces.
• Comfortable working from a structured brief - not a "give me freedom to create" mindset.
• Throughput discipline: consistent 25–30 finished assets per week, no fade-outs after week 2.
• Comfort with async work: Notion, Loom, written communication. No "let's hop on a call" reflex.
• English: B1+ written.
• Bonus: you naturally ask "why this angle?" or "what won last week?" - curious about strategy, not just craft.
   

 Why join us

• Production runs on ready-made briefs and master prompts — no guesswork, no all-nighters.
• Direct work with the founder responsible for creative and paid acquisition. No middle layer.
• Async, fully remote, flexible hours — results matter, not online status.
• Real career growth path: stable contributors get expanded scope, higher rates, and senior responsibilities within 6 months.
• AI-first stack — you'll use the most advanced video tools daily and learn faster than anywhere else.

• Apps that genuinely help people in education, health, and parenting — meaningful work.

   

 Hiring process

• Short application form (5 min)
• Paid test task (~3 hours, $30): produce 3 ad creatives from one of our briefs
• Async interview via Zoom/Loom
• Offer 🎉

 Compensation: $500-$900/month base (depends on the quantity ad creatives) + performance bonuses for breakthrough creatives.
 

 If this sounds interesting, let's build something great together 🚀

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.



We’re looking for a Digital Marketing Specialist to support and grow our User Acquisition team. You’ll work on a global product with a strong team and unique expertise.
 

Your impact:

• Developing Paid Social channels.
• Implementing marketing strategies to acquire new users.
• Setting up tasks for designers to produce the advertisements.
• Monitor campaigns and channel performance.
• Conduct A/B tests for campaigns and ad creatives.
• Work closely with analytic and creative teams to define various approaches for advertising campaigns.
   

About you: 

• At least 2 years of experience in Performance Marketing.
• Understanding of the general principles of attracting customers and experience of working with Meta Ads primarily.
• Experience with TikTok campaigns is a plus.
• Budget management, reporting on results, and predicting the impact on business processes.
• Upper-Intermediate English.
• The most important thing is your mindset and desire to generate ideas, come up with solutions to given tasks.
   

Will be a plus:

• Google/Meta Ads Certification.
• Experience with budgets 50K monthly.

Experience running A/B tests and optimizing campaigns through experimentation.

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

QA Lead: Quality Strategist for Enterprise Solutions (Salesforce FSC, MuleSoft & Genesys)

Your Next Challenge: Build the QA Strategy from the Ground Up!

We are searching for a driven, hands-on QA Lead to define, build, and champion the quality assurance strategy for our ambitious new enterprise project.

This is a high-impact, critical role that requires a deep understanding of quality assurance across a complex technology stack: Salesforce Financial Service Cloud (FSC), robust integrations powered by MuleSoft, and a cutting-edge telephony system leveraging Genesys VoIT / Service Cloud Voice.

If you are a leader who can define testing frameworks, mentor a team, and embed a quality-first culture from inception, we want to hear from you.

About the Project

We are developing a new, high-availability platform for the financial services sector where data integrity, seamless integration, and flawless contact center operations are paramount.

Key Technologies You'll Master:

• Salesforce FSC: The core CRM and financial data management system.
• MuleSoft: The central integration layer for all internal and external systems.
• Genesys VoIT / Service Cloud Voice: The solution providing advanced telephony and contact center features.

Your Core Responsibilities

1. QA Strategy & Leadership

• Define and implement the overall QA strategy, test plans, and methodologies for the entire project (Salesforce, MuleSoft, Genesys integrations).
• Lead, mentor, and manage a team of QA engineers, promoting best practices in manual, automation, and performance testing.
• Collaborate closely with development and product teams to ensure quality is embedded throughout the entire Software Development Lifecycle (SDLC).
• Act as the primary point of contact for all quality-related matters, providing clear status reports and metrics to stakeholders.

2. Test Design & Execution

• Design and oversee the creation of comprehensive test cases, test scripts, and test data for functional, regression, integration, and User Acceptance Testing (UAT).
• Oversee the testing of complex MuleSoft integrations between Salesforce FSC and various systems, validating data integrity and flow.
• Ensure the quality of the contact center solution: testing call routing, IVR, screen pops, and data synchronization between Genesys and Salesforce.
• Implement and manage test automation frameworks for both the Salesforce and MuleSoft layers to maximize efficiency and regression coverage.

3. Process Improvement & Tooling

• Identify and implement the right tools for test automation, performance testing (e.g., JMeter, LoadRunner), and API testing (e.g., Postman).
• Establish a robust defect tracking and management process, ensuring clear communication and timely resolution of issues.
• Drive continuous improvement in QA processes and methodologies, including integration with CI/CD pipelines.

Required Skills and Experience

• Minimum of 4–5 years of experience in Quality Assurance.
• Proven, hands-on experience in testing Salesforce applications, including both standard and custom functionalities.
• Strong experience with API testing tools (e.g., Postman) and a deep understanding of MuleSoft APIs and integration patterns.
• Familiarity with contact center technologies, specifically testing of Genesys VoIT and/or Salesforce Service Cloud Voice.
• Experience with test automation frameworks and tools (e.g., Selenium, Provar, Apex Test Classes).
• Strong understanding of Agile methodologies and CI/CD concepts.
• Excellent communication, analytical, and problem-solving skills with a keen eye for detail.
• Experience with defect tracking and test management tools (e.g., Jira, Azure DevOps).

Nice to Have

• Salesforce certifications (e.g., Admin, App Builder).
• Experience with performance and load testing.
• Experience with automated testing for MuleSoft APIs.
• Background in the financial services or insurance industry.

Ready to lead the quality charter for a major enterprise solution? Apply today!

Ultiself is a leading biohacking and self-improvement app that helps users build better habits, improve their physical and mental health, and optimize daily routines. We combine data, science, and personalized recommendations to support a healthier lifestyle.

We are looking for a Content Manager with a strong background in health, vitamins, and supplements to join our team.

In this role, you will be responsible for creating, managing, and optimizing content that educates users about nutrition, supplements, and healthy habits, while supporting product and marketing goals.

Key Responsibilities

• Create and manage high-quality content related to:
  • vitamins, supplements, and nutrition
  • healthy lifestyle and biohacking
• Research and validate health-related information using reliable sources
• Adapt complex health topics into clear, engaging, and user-friendly content
• Collaborate with marketing, product, and design teams
• Optimize content for performance (engagement, retention, conversions)
• Maintain content consistency across all channels (app, email, landing pages)
• Support localization and content adaptation for different markets

Requirements

• 2+ years of experience as a Content Manager / Content Writer
• Strong knowledge of health, nutrition, vitamins, and supplements (MUST)
• Experience creating content for health, wellness, or medical-related products
• Ability to work with scientific or evidence-based information
• Strong English skills (B2+ or higher)
• Experience with SEO basics and content optimization
• Structured thinking and attention to detail

Nice to have

• Background in nutrition, medicine, or health sciences
• Experience with mobile apps or digital health products
• Experience working with international audiences
• Understanding of compliance in health-related content

Soft Skills

• Analytical and research-oriented mindset
• Ability to simplify complex information
• Strong ownership and responsibility
• Good communication and teamwork skills

What we offer

• Fully remote work
• Opportunity to work on a fast-growing health product
• Freedom to bring your ideas and impact content strategy
• Collaborative and supportive team environment

Hiring process

• Recruiter interview
• Test task (optional)
• Final interview

We’re looking for a Senior Game Mathematician — someone who sees patterns where others see chaos, and who understands that behind every “big win” there’s elegant math. You’ll shape the core of our games: design math models, define volatility and player experience, and turn ideas into numbers that actually feel right.

We’re a team of people who left safe jobs to build something better. No bureaucracy, no pointless meetings — just sharp minds building games that stand out.

🎲 What you’ll do

• Design and develop math models for slot games — from raw concept to release;
• Prototype and simulate gameplay mechanics to test balance, volatility, hit rates, and potential;
• Reverse-engineer competitors’ math to understand and improve on the best mechanics in the market;
• Collaborate with producers and developers to bring your math to life — ensuring technical and creative integrity;
• Run simulations, build reports, and validate results in Excel or via your own scripts/tools;
• Prepare clear documentation for internal reviews, certification, and release;
• Analyze performance data of live games, providing actionable insights for tweaks and next iterations.

🧠 What you bring

• 3+ years of experience in slot game math design (or similar gambling / probability-based products);
• Advanced Excel and solid programming/scripting knowledge (Python, R, or similar);
• Deep understanding of RTP, volatility, hit frequency, max exposure, feature math, and player behavior;
• Obsessive attention to detail — and ability to explain complex systems clearly;
• Collaborative mindset: you enjoy working with creative and technical people to make something that just feels good;
• Fluent English.

💎 Nice to have

• Experience with internal math simulators or your own simulation tools;
• Familiarity with regulatory / certification requirements for game math;
• Curiosity for game design and player psychology — not just numbers.

🎁 Benefits

• 21 vacation days + 5 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–12:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

We’re looking for an experienced Senior HTML/Markup developer to join our development team!  You'll have the opportunity to work alongside a highly skilled group on an exciting Gambling project.

✅ Requirements:
✔️ 5+ years of professional experience as an HTML-coder
✔️ Excellent knowledge of HTML, CSS
✔️ Good understanding of UI/UX design and cross-browser layout
✔️ Strong knowledge in CSS/JS animation
✔️ Experience working with CSS Pre-Processors: Sass/Less
✔️ Understanding of web application performance optimization
✔️ Experience with Figma / Sketch / Photoshop
✔️ At least Intermediate lvl of English

✅ Nice to Have:
✔️ Understanding of front-end build tools (Gulp, Webpack, etc)
✔️ Knowledge of HTML email templates
✔️ Experience working with CSS frameworks
✔️ Experience working with template engines (pug, Handlebars, etc)
✔️ Experience with Canvas API / WebGL / ThreeJS / GSAP

✅Duties and opportunities
✔️ Develop the efficient, fast and adaptive layout of interfaces
✔️ Collaborate with developers and web designers to improve product
✔️ Introduce ideas, solutions and optimise existing applications

✅ We offer:
✔️  Full-Remote work;
🏝  18 vacation days per year;
🎁 Birthday celebration present;
🧑🏻‍💻Learning and development opportunities and interesting challenging tasks;

Hiring Stages:
1. Recruiter interview.
2. Technical interview.

✅ About customer:
A company specializing in software development and digital solutions has created over 40 innovative products across 20 different industries. Their team of approximately 670 highly skilled professionals successfully delivers scalable projects tailored to meet individual client needs. The organization also focuses on fostering a positive work environment that promotes personal and professional growth for its employees.

🚀 Join us!

Hey! 👋

We’re looking for a skilled Business Analyst to join our dynamic team on an exciting Gambling project!

We are a young and ambitious outstaffing company that builds strong, dedicated teams for long-term collaboration with international clients. We value talent, responsibility, and a growth mindset.
 

🟢 Full Remote
🕘 Working hours: 9:00–18:00
 

What you'll be doing:

• Manage Product Backlog: Prioritize and organize tasks to align with key business objectives.
• Effective Communication: Act as a bridge between development teams and stakeholders, ensuring clarity in decisions and strategies.
• Handle Change Requests: Collect, prioritize, and add operational changes to the product backlog for future sprints.
• Define Acceptance Criteria: Set clear goals for features, validate them with stakeholders, and ensure they are met during QA.
• Conduct Gap Analysis: Identify areas for improvement by comparing current and target business states.
• Support Change Management: Assist in implementing change plans, provide training, and ensure smooth process transitions.
• Gather Requirements: Ensure all functional and non-functional requirements align with the Product Manager's expectations.
• Verify Requirements: Confirm that requirements meet stakeholder needs and are fit for purpose.
   

What we’re looking for:

• 2–3 years of experience as a BA or Product Manager in web development
• Solid understanding of product development architecture, Scrum, and Agile methodologies
• Knowledge of UX principles and product backlog management
• Bonus: Coding and design skills are a plus!
• English level: B2
   

What we offer:

✅ Fully remote work
🏝 18 vacation days per year
🎁 Birthday gifts
📚 Opportunities for learning and growth through challenging tasks
 

🚀 Ready to join us? Apply now!

About the Project

We are working on a long-term international project for a top-10 US-based hosting company.

The team develops products used by millions of users worldwide, focusing on reliability, scalability, and high performance.

About the Role

We are looking for a skilled Full Stack Software Engineer with experience in Perl and JavaScript/TypeScript to join an international team.

In this role, you will be involved in the full product development lifecycle, contributing to both backend and frontend parts of the system and participating in architectural decisions.

Responsibilities

• Participate in the full product development lifecycle
• Design and implement new features
• Conduct code reviews and design reviews
• Analyze and estimate implementation efforts
• Optimize system performance and scalability
• Mentor less experienced team members
• Communicate with PM regarding task status, risks, and blockers

Required Skills

• Commercial experience with Perl (must-have)
• Full stack development experience with JavaScript / TypeScript
• Strong knowledge of:
  • React, Redux
  • NestJS, Express
• Solid understanding of Object-Oriented Programming
• Experience in code performance analysis
• Experience designing data storages (SQL / NoSQL)
• Experience working with scalable systems
• Good written and spoken English

Nice to Have

• Experience with Docker, Kubernetes
• Experience with microservices architecture
• Knowledge of other backend technologies (Python, Java, .NET)
• Experience with Vue or Angular

What We Offer

• Five-day work week in a young and energetic international team
• 20 working days of paid vacation per year
• Opportunity to work on a US-based product
• Participation in large-scale international projects
• Flexible working schedule
• Competitive salary reviewed every six months
• Strong opportunities for professional growth

We are looking for a detail-oriented and responsible Manual QA Engineer who will help us maintain high product quality, dive deep into business logic, and collaborate effectively with developers, managers, and other team members

What You’ll Be Doing

— Perform manual testing of web/mobile products
— Analyze requirements, business logic, and product behavior
— Create and maintain test documentation: test cases, checklists, bug reports, and test plans
— Identify, document, and track bugs through to resolution
— Conduct regression, smoke, functional, and exploratory testing
— Validate integrations and API interactions
— Work with Swagger and Postman for API testing
— Participate in requirements discussions and gain a deep understanding of product business processes
— Collaborate closely with developers, PMs, designers, and other team members to improve product quality
— Contribute to improving QA processes and internal testing approaches

What We Expect

— 1.5+ of commercial experience as a Manual QA Engineer
— Strong understanding of QA fundamentals, SDLC/STLC
— Experience testing web applications and/or mobile applications
— Ability to write clear and structured test documentation
— Experience working with bug-tracking and task management systems
— Understanding of client-server architecture
— Hands-on experience with API testing
— Solid knowledge of Postman and Swagger
— Strong analytical skills and attention to detail
— Ability to quickly understand product logic and business processes
— Good communication skills, ability to ask the right questions, and work effectively within a team
— Responsible, organized, and proactive approach to work

Would Be a Plus

— Basic knowledge of or hands-on experience with test automation
— Basic knowledge of SQL
— Understanding of QA metrics and best practices

We are looking for a responsible and motivated Junior Payments Operations Specialist to join our Back Office team. This role is a good fit for someone who wants to grow in FinTech, learn new tools, and support smooth and accurate payment processes for our global clients.

Key Responsibilities

• Process, monitor, and review client payments and financial transactions.
• Handle client and partner requests via email.
• Communicate with merchants/providers to resolve disputes or clarify transaction details.
• Ensure compliance with company policies and financial regulations.
• Perform additional operational or technical tasks when needed.

• Collaborate with cross-functional teams to support overall business goals.

   

Requirements

• Any experience working with numbers, payments, transactions, accounting, cash operations, analytics, data, or financial processes.
• Strong PC user; confident with Excel and Google Sheets.

• English: Strong Pre-Intermediate or higher.

   

We Offer

• Open to candidates with minimal experience (full training provided).
• 160 paid vacation hours per year.
• 10 paid sick leave days per year.
• Medical insurance.
• Remote work opportunity.
• Professional education budget.
• Language learning budget.
• Wellness budget (gym membership, sports gear, and related expenses).

US working hours (5:00 PM - 2:00 AM Kyiv time)

Overview

We are looking for a Junior Account Manager to support a large-scale client outreach initiative. This role focuses on contacting existing clients, guiding them through a required merchant service PIN pad firmware upgrade, and assisting with onboarding to our internal B2B system. The position is straightforward, process-driven, and ideal for someone who is organized, communicative, and comfortable handling high-volume outreach.

Key Responsibilities

· Reach out to a high volume of existing clients (phone, email, or messaging) to coordinate firmware upgrades for merchant service PIN pads

· Clearly explain the upgrade process and its importance to clients

· Guide clients step-by-step through completing the firmware update

· Assist clients in setting up and connecting to the internal B2B system

· Track outreach progress and maintain accurate records of client status

· Follow up with clients who have not completed the upgrade

· Escalate technical issues or complex cases to the appropriate internal teams

Qualifications

· High school diploma or equivalent

· Strong communication skills (clear, friendly, and professional)

· Comfortable making a high volume of calls and sending emails daily

· Basic computer skills and ability to learn internal systems quickly

· Detail-oriented with good organizational habits

Key Skills

· Customer communication

· Persistence and follow-up

· Basic technical guidance (training will be provided)

· Time management

· Data tracking and accuracy