Jobs at Djinni

About the Role

We're looking for a skilled Middle .NET Developer to strengthen our backend engineering team. You'll build and maintain scalable applications using modern .NET technologies, collaborate with cross-functional teams, and contribute to architectural decisions. This role provides an excellent opportunity to deepen your expertise and progress toward a senior position.
 

Key Responsibilities

• Develop and maintain robust applications using .NET Framework and .NET Core
• Design and implement scalable backend solutions following SOLID principles
• Build and optimize REST APIs and web services
• Collaborate with frontend, DevOps, and product teams on feature delivery
• Conduct code reviews and provide mentorship to junior developers
• Troubleshoot complex issues and implement reliable solutions
• Participate in system architecture discussions and technical planning
• Write clean, well-tested code with comprehensive documentation

Required Skills

• 3-5 years of professional .NET development experience
• Strong proficiency in C# and .NET Core/.NET Framework
• Experience with ASP.NET Core and building REST APIs
• Knowledge of SQL Server and relational databases
• Familiarity with Entity Framework or similar ORM tools
• Solid understanding of LINQ and async/await patterns
• Experience with version control (Git)
• Proficiency with unit and integration testing (xUnit, NUnit, Moq)
• Strong problem-solving and communication skills

Preferred Qualifications

• Experience with microservices architecture and distributed systems
• Knowledge of message brokers (RabbitMQ, Azure Service Bus)
• Familiarity with Docker and containerization
• Experience with CI/CD pipelines and DevOps practices
• Azure cloud platform experience
• NoSQL database knowledge (MongoDB, Redis)
• Experience with dependency injection and IoC containers
• Agile/Scrum methodology background

What We Offer

• Competitive salary based on experience
• Remote or flexible work arrangement
• Professional development opportunities and training budget
• Collaborative and innovative work environment
• Clear path to senior/lead developer roles
• Comprehensive benefits package

RONIS is a custom software development and design company located in Ukraine.

With 20 years of experience, we provide consultancy services, strategy planning, IT landscape architecture, custom software architecture, and development, as well as integrations with existing systems.

We are now focusing on deep learning, artificial intelligence, and big data, and on their importance in e-Commerce.

Responsibilities:

- Manage software development projects from planning to delivery
- Coordinate communication between clients and development teams
- Monitor project progress, timelines, and deliverables
- Create and maintain project documentation
- Organize and facilitate team meetings
- Ensure transparent communication across all stakeholders
- Support the team in resolving blockers and operational issues
- Track project statuses and report updates to stakeholders
- Ensure product quality and timely delivery

Requirements:

- 2+ years of experience as an IT Project Manager
- Strong understanding of software development processes
- Practical experience with Agile methodologies (Scrum, Kanban)
- Experience managing web and/or mobile development projects
- Ability to coordinate cross-functional teams 
- Experience with project management tools such as Jira, Confluence, ClickUp, Trello, or similar
- Strong communication and stakeholder management skills
- Ability to manage project scope, priorities, timelines, and risks
- Experience conducting Scrum ceremonies (Daily meetings, Sprint Planning, Retrospectives, Grooming)
- Understanding of estimation, workload planning, and resource management
- Experience working with clients and handling client communication
- Ability to identify blockers and proactively resolve issues
- Strong analytical and problem-solving skills
- Upper-Intermediate English or higher (written and spoken)

Nice to Have:

- Technical background or understanding of frontend/backend architecture
- Knowledge of QA processes and testing flows
- Experience working with remote teams

We offer:

- Competitive salary based on your experience and skills
- Remote work
- Paid vacation and sick leave
- Opportunity to work on interesting international projects
- Friendly and supportive team environment
- Professional growth
- Comfortable onboarding process and team assistance
- Modern tools and well-established workflows
- Opportunity to influence processes

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Media Buyer to join our team!

Requirements:

 - User acquisition expert: 1+ years of proven track in building marketing retention campaigns for a consumer product through ad networks;
- Previous experience with ad networks;
- Understanding of attribution models (post view vs click) and conversion deduplication;
- Awareness of GEO-specific advertising regulations for gambling verticals;
- Gambling experience is mandatory;
- Work with creatives, experience with setting up tasks for video creatives;
- Experience in A/B testing and campaign optimization;
- Ability to identify issues within campaigns and develop solutions quickly;
- Understanding user journey, user segmentation, engagement, and customer experience;
- Ability to analyze and understand such metrics as CTR, CR, CPA;
- Previous work with such tools as Jira, Tableau;
- Understanding how to work with pixels, postbacks, user cookies;
- Remote work experience: ideally, in an international team;
- Flexible and open to feedback, with a continuous improvement mindset;
- Comfortable working independently and managing large-scale ad budgets;
- Good English communication skills

Responsibilities:

- Launch retargeting and performance campaigns;
- Manage the structure of retargeting campaigns;
- Close work with existing campaigns;
- Technical setup: pixel integration, postback configuration;
- Inventory management: maintaining whitelists and blacklists of publishers and domains in DSP;
- Creative performance analysis and briefing for the design team based on CTR and conversion data;
- Regular reporting on campaign performance by GEO and placement;
- Close work with existing campaigns.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

Our client is an innovative manufacturer of medical devices in the United States, producing devices and software applications.

In this project, you will have a great opportunity to be involved in the full development life cycle of medical software, which is designed to assist individuals by processing information from medical devices to identify health trends and track daily activities. In addition, there are opportunities to work with medical devices, in the scope of end-to-end testing.

Job Description

• 4+ years of dedicated experience testing complex software systems without user interfaces (i.e. API testing)
• Proven track record of independently developing, executing, maintaining, and enhancing robust automated test scripts and frameworks
• 4+ years of strong, hands-on coding experience with Java
• Experience with Selenium WebDriver, RestAssured
• Solid understanding and independent application of QA practices (black box testing, risk-based testing, system testing, regression testing, exploratory testing)
• Test Coverage & Mocking strategies

Must have:

• Test Automation Experience: API (backend) testing (4+ years)
• Test Automation Frameworks: RestAssured, Selenium
• Programming Languages: Java (4+ years)
• Tools: Postman, event logging (Splunk/Datadog), CI/CD pipeline integration
• Regulatory experience
• Excellent English communication skills

Nice to have:

• Salesforce
• Atlassian tools: Jira, Confluence, Bamboo
• mySQL
• Jama QMS
   

Job Responsibilities

• Perform rigorous testing on complex software systems without user interfaces, focusing heavily on comprehensive API testing.
• Develop, execute, and maintain automated test scripts and contribute to framework design to ensure software quality and reliability.
• Write and maintain clean, reusable, and efficient test code using Java
• Use Selenium WebDriver and other E2E frameworks for advanced and comprehensive web application testing.
• Apply solid QA practices to systematically and independently identify, track, and resolve complex software issues.

We are looking for a proactive, responsible, and highly motivated Recruiter / Researcher to join our team and help us attract top IT talent across European markets. This role is perfect for someone who thrives on research, candidate engagement, and process optimization, and wants to contribute to building a high-performing international recruitment operation.
 

Responsibilities:

• Source candidates using LinkedIn, Djinni, GitHub, and other platforms
• Build and maintain candidate pipelines for open and upcoming roles
• Conduct initial outreach and pre-screening
• Use automation tools to scale sourcing and outreach processes
• Maintain accurate data in CRM and internal systems
   

Requirements:

• 1+ year of experience in sourcing or recruiting
• Hands-on experience with LinkedIn automation tools and sourcing platforms
• Experience using tools for automated outreach and candidate tracking (e.g., LinkedIn Helper, PhantomBuster, etc.)
• Understanding of IT roles and technologies 
• Understanding of European talent markets and hiring specifics
• Strong research skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks
   

We offer:

• Remote work
• Flexible collaboration options: fixed salary, performance-based hiring bonuses, probation period of 3 months
• Opportunity to grow 
• Work with international clients and interesting technical roles
   

💬 If you’re interested, feel free to apply or message directly.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Media Buyer to join our team!

Requirements:

- Experience with TikTok Ads (retargeting) for at least 1 year
- Understanding of pixel-based audiences and funnel structure (registration → deposit → LTV)
- Experience working with gray verticals (gambling / betting / similar niches)
- Ability to analyze key metrics (CPA, ROI, CR, CTR) and make data-driven decisions
- Experience in preparing creative briefs and evaluating their performance
- Self-driven with strong ownership of results
- Experience working across multiple GEOs

Responsibilities:

- Launching and optimizing advertising campaigns in TikTok Ads (retargeting)
- Working with audience segments (Non-FTD, Non-Active, Active Base, etc.)
- Scaling profitable setups and pausing underperforming ones
- Analyzing metrics and making data-driven decisions
- Creating briefs for creatives and testing hypotheses
- Monitoring audience fatigue and refreshing creatives
- Collaborating with cross-functional teams (design, analytics, account management)
- Managing assigned GEOs

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

We’re looking for 2 Senior UX/UI Designers (Mobile Casual Games)
Ever wondered what it’s like to shape the experience of mobile puzzle games played by millions of users worldwide? Here’s your chance.
We’re currently looking for Senior UX/UI Designers to join a strong, creative team of ~20 developers, artists, and designers working on live casual puzzle games.
📍 Location: Remote (Europe + Turkey)

🎮 What you’ll actually do
You’ll be deeply involved in shaping how players feel inside the game — from the first tap to long-term engagement.
You’ll:
• Lead UX/UI design for new features (from idea → wireframes → final in-game UI)
• Design smooth, intuitive player flows (menus, HUDs, popups, systems)
• Create high-quality, visually strong UI aligned with game style
• Collaborate with product, design, art, and dev teams daily
• Own features end-to-end and see them shipped live
• Improve player experience using data + real player behavior
• Balance usability, engagement, and monetization in smart ways
• Contribute to and evolve a scalable UI design system
• Bring fresh ideas — not just execute, but improve the product

🧠 What we’re looking for
• 4+ years in UX/UI design in the gaming industry
• Strong portfolio with shipped mobile game UI/UX
• Experience with live games and ongoing feature updates
• Deep understanding of free-to-play / casual game UX patterns
• Strong Figma + Adobe Creative Suite skills
• Experience working with developers (Unity is a plus)
• Strong sense of layout, typography, composition, visual hierarchy
• Ability to translate game/product goals into player experience
• Confident English communication

🤝 Soft skills that matter
• Ownership mindset — you lead features, not just design them
• Strong product thinking + player empathy
• Comfortable in fast-paced, iterative environments
• Open to feedback and collaboration across disciplines
• Passion for games and interactive experiences

✨ Why this role is interesting
• Real ownership over features used by millions
• Creative freedom (not just task execution)
• Strong, experienced team with solid production pipelines
• Impact-driven culture focused on quality, not just speed

Project description

We’re looking for a Crowd Marketing Specialist to grow Coupler.io’s presence on Reddit and SaaS-specific communities/forums like Shopify, Xero, etc.

You’ll join conversations where users talk about data, reporting, and automation, and contribute responses tied to real solutions using Coupler.io. You’ll also monitor brand mentions, track discussions, and spot opportunities for meaningful engagement.

If this sounds exciting, apply now! We are open to considering interns for this role!

WHAT’S YOUR IMPACT?

By showing up consistently in online communities, you’ll help users find practical solutions to data and reporting problems, no pitch required. Just good answers that happen to involve Coupler.io in terms of data flow automation, reporting optimization, etc.

Required skills

⭐ 1+ year of experience in digital marketing in any position (experience in Support or Social Media would be a plus)
⭐ Advanced written and spoken English
⭐ Strong communication skills and attention to detail
⭐ Ability to pick up new tools quickly
⭐ Comfortable using AI tools day-to-day (drafting messages, researching threads, etc.)
⭐ Curiosity, self-direction, eagerness to learn
⭐ Basic Google Workspace proficiency (Docs, GSheets, Drive)
⭐ Capability to manage your own tasks and collaborate with a team
⭐ Familiarity with how online communities function

As a plus

🔹Experience managing a Reddit account or crowd marketing in SaaS communities
🔹Background in SaaS, data tools, or marketing technology
🔹Familiarity with data integration or business intelligence concepts

We offer

🌎 Full-remote from any location or in one of our offices (Kyiv/Krakow/Warsaw) bit.ly/rw-remotecollab
💸 Competitive compensation, access to savings program, and deposit policy
💻 Thanks to our hardware policy, we use the best equipment and can regularly update it
🌴 34 days a year as paid time off (24 standard days + 10 more to cover public holidays)
🏋🏼 Health policy budget that will cover your private sports and healthcare expenses
🎤 Participate in our online and offline events
⌨️ Our offices are equipped with modern ergonomic chairs and standing desks
🍪 You can always find fresh food and drinks in our kitchen
🤝 In Ukraine, we collaborate through Diia.City
🤩 More about our benefits and how we work 🔗 Railsware Handbook: railsware.com/handbook

Responsibilities

🔹Monitor Reddit, Shopify, QuickBooks, and other relevant communities for discussions around data exports, reporting automation, and analytics
🔹Respond to threads with clear, helpful answers, and explain how Coupler.io fits where it genuinely does
🔹Create and publish posts in Coupler.io’s own community spaces
🔹Track brand mentions across communities and join conversations where your input adds real value
🔹Maintain a structured log of activity, including threads, responses, and performance
🔹Analyze engagement and share regular insights with the SEO Manager, highlighting trends, gaps, and opportunities

Description

We are looking for a person with basic knowledge of .NET programming who is ready to join our strong and friendly team. You will start with .NET training from our mentor to refresh and consolidate your knowledge, the next step will be training on our products, and then you will join the main team working on a real development task. This is a great opportunity to start your career in IT.

The client is the world’s leading developer of Automatic Identification and Data Collection (AIDC) software with over 30 years of experience and over 750,000 installations across 120 countries. We develop and maintain a set of Web, Windows desktop, and server applications used for receiving, inventory management, product identification, product control, and shipping. The project started in 2006 with 6 employees and grew up to 20+. Nowadays, we have a great team deeply involved in all client processes and business decisions.

Requirements

• Basic knowledge of C# & .NET
• Good understanding of OOP
• Basic knowledge of databases and SQL
• Pre-intermediate English
• Strong willingness to learn

Job responsibilities

• Design and develop components and extensions to existing modules
• Defect investigation, bug fixing, and troubleshooting
• Unit and functional testing
• Writing functional and design documentation
• Following the design and coding standards accepted in the team
• Work with the QA team in order to validate the correctness of the implementation

We help iGaming platforms boost engagement, revenue, and ROMI by up to 25% through deep player behavior analysis, detection of positive and suspicious activities, and personalized recommendations for each user.

About the Role

We are looking for a proactive and results-driven Lead Generation Manager who will take full ownership of our outbound pipeline and help scale it across multiple channels.

This is not a purely executional role - we expect you to bring ideas, test new hypotheses, and directly influence how our lead generation engine is built and evolves.

You will work closely with the marketing team and founders, contributing directly to pipeline growth and revenue through a structured and data-driven approach.

Responsibilities

Build and execute outbound lead generation strategy across key target segments
Identify, research, and prioritize target accounts (iGaming operators, platform providers)
Launch and manage outreach campaigns via LinkedIn, email, and other channels
Craft highly personalized messaging aligned with our company philosophy
Qualify leads and convert them into booked meetings and sales opportunities
Collaborate with marketing on campaigns, positioning, and content initiatives
Support conference activities: pre-event outreach, meeting booking, and follow-ups
Analyze performance metrics (reply rates, conversion, pipeline quality) and continuously optimize outreach
Test new channels, hypotheses, ICP segments, and messaging approaches
 

Requirements

2+ years of experience in Lead Generation / SDR / BDR roles
Strong hands-on experience with outbound channels (LinkedIn, cold email)
Proven track record of building and scaling outbound pipelines
Experience with conference-driven lead generation (outreach, qualification, booking)
Ability to research ICPs and build high-quality, targeted lead lists
Clear understanding of quality vs. volume in outreach strategies
Strong written communication skills in English (B2+)
Experience with tools such as Apollo, HubSpot, LinkedIn Sales Navigator, Heyreach
Analytical mindset with the ability to optimize performance based on data
 

Nice to Have

Experience in iGaming / betting industry
Familiarity with ABM strategies or multi-touch campaigns
 

Interview Process

Recruiting Interview (45 min)
Test Task
Technical Interview (60 min)
Final Interview with CMO & CEO (30 min)
 

What We Offer

Direct impact on pipeline and revenue
Freedom to experiment and implement your ideas
No corporate bureaucracy
Remote / flexible work format
Competitive salary
$600 annual learning and development budget
Professional English courses
Medical insurance
 

What’s Next

If this sounds like your kind of challenge - we’d love to hear from you.

Send us your CV along with anything that helps us better understand how you think and work.
We review applications within five working days and will get back to you if there’s a match.

RESPONSIBILITIES

• VIP segment management: low / mid / high rollers
• Building and developing the VIP program - tiers, bonuses, privileges
• Managing and developing a team of VIP managers
• Personalized approach to high-value players: offers, communications, terms
• Tracking key metrics: GGR, ARPU, LTV, retention, churn
• Developing and implementing retention and reactivation strategies for VIP players
• Driving upgrades between VIP tiers (player upgrading)
• Cross-functional collaboration: CRM, product, analytics, payments
• Quality control of communications with VIP players
• Analyzing VIP program performance and implementing improvements

REQUIREMENTS
Experience & Expertise

• 3+ years of experience in iGaming / betting / casino
• Hands-on experience working with VIP / high-value segments
• Team management experience (VIP managers / account managers)
• Proven track record of building or scaling VIP programs
• Understanding of bonus economics and its impact on revenue
• Experience with CRM tools and player segmentation

Skills & Knowledge

• Strong understanding of metrics: GGR, ARPU, LTV, retention, churn
• Analytical mindset - ability to work with data and make data-driven decisions
• English - B2 or higher (required)
• Proficiency in: Slack, Jira, Confluence, basic CRM systems
• Strong communication skills — both written and verbal

We don’t wait for momentum – we build it. As an e-commerce company we move fast, test boldly, and turn ideas into real results. And the real engine behind all that? Our people.

With 200+ ambitious teammates who own their work, learn fast, and lift each other up, this is a place where you’re trusted to think big and move with intent.

We’re looking for someone to lead and manage an engineering team, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives.

In this role, you'll be working on a platform and it's customization used across 200+ websites.

WHAT WE USE:

BE: Laravel; WordPress; MySQL; Redis

FE: Twig, React

WHAT YOU WILL DO:

• Be in charge of design&development of eCommerce platform and it's customization, including: technical decision making, reviewing code, ensuring best development practices. You'll also be leading and supporting other engineers as direct manager.
• Implement and maintain effective technical and operational processes;
• Align engineering goals with roadmaps and strategic objectives and ensure successful delivery within scope, time and budget;
• Manage and develop a team of engineers, overseeing engineering projects, and ensuring quality and efficiency in engineering processes;
• Have a hands-on role in mentoring engineers and helping them work through learning plans, technical and overall growth;
• Supervise cross-functional collaboration with product managers, content admins and quality assurance teams to ensure smooth delivery of technical solutions;
• Establish a clear vision and direction for the team and report on team performance and metrics.;
• Improve our tech stack, tools, and processes.

WHAT WE EXPECT:

• 5+ years experience in senior engineering role and proven track record in team leadership;
• Deep understanding of the tech stack, architecture, and coding best practices;
• High skills and expertise of PHP/MySQL, eCommerce CMS platforms, API integrations, PHP MVC frameworks, Laravel;
• Good understanding of CI/CD concepts and tools and ability to get the hang of new technologies and APIs very quickly;
• Strong communication skills to align expectations and translate business goals into technical solutions on eligible time and high quality;
• Proven experience in technical leadership, processes, and supportive team culture;
• Interest in and knowledge of new trends and technologies within the e-commerce field.

WE OFFER:

• Salary range: from 6000 EUR (Gross) according to qualifications;
• Work model: Fully remote
• Team environment: Opportunity to work in a collaborative, dynamic, and experienced team
• Working hours: 40 hours per week, stable and clearly defined:
  8:00–17:00 EET (or) 9:00–18:00 EET

REQUIREMENTS

Great communication and interpersonal skills

B1 or higher level of English, both oral and written

Understanding of IT Sales

Understanding of business English communication

Active user of LinkedIn

Analytical skills and the ability to recognize the clients demands

Ability to organize and prioritize own work, be flexible and meet deadlines

Be a team player

WILL BE A PLUS

Work experience with any CRM and other Sales/Marketing process automation tools

Work experience researching different social networks, groups, forums and other sources to identify points of interests of our target audience

Understanding of Sales or Marketing pipelines

RESPONSIBILITIES

Help plan and perform email and social media outreach campaigns

Analyse the clients’ needs, clarify the requirements, schedule meetings

Work within our CRM to run a data-driven sales engine. We’ll tell you how ;)

Take part in the continuous improvement of sales processes

What we offer:

Guidance. We want you to grow and we can help you. If you’re not sure where to start – here is the best place

Scaling up salary based on your skills and experience

A real opportunity to grow as a specialist (we employ consultants and offer trainings)

6 paid sick leave days

26 paid vacation days

Corporate activities.

Inception-1 is a product company that creates AI-driven B2C products designed to help people feel more connected and less alone. Our mission is to build meaningful digital experiences that blend technology with empathy — and to prove that technology can be both human and transformative.

We’re looking for a AI/ML Product Engineer who will be responsible for delivery of AI-driven features of our product (which are the core) 
We want you to be responsible for solving complex user’s problems – delivering ready-to-use features and final value to user
This is hands-on role which requires mix of business acumen, team management and sufficient technical expertise in implementing visual and conversational AI models
Ideal candidate would have either experience of own AI-first project development (no, chat-bot is not there…) or managing the team of ML engineers with clear business impact. 
Both cases imply experience with agentic coding and AI tools/ agent integration - eg. you built pipeline with comfy for your companion/ developed support agents’ chain on n8n/ built context prompting architecture for your assistant/ etc. 

Responsibilities:

• Own the end-to-end product lifecycle with a strong technical focus: discovery, specification, delivery, and iteration.
• Act as a bridge between business and engineering: translate product goals into clear technical requirements and vice versa.
• Define product requirements for AI-powered features (logic, constraints, data dependencies, edge cases).
• Work closely with engineers to shape system architecture, API contracts, data flows, and technical trade-offs.
• Design, run, and interpret A/B tests, including experiments impacting AI behavior, personalization, and monetization.
• Prioritize roadmap, features, and technical debt based on business impact, system limitations, and user value.
   

Requirements:

• 2+ years of experience as a Product Manager in multi-purpose AI-first products (eg. not only conversational module, but also voice/ image generation/ video/ OCR/ etc.).

OR

• Founder of AI-first startup with seed round closed.
• Strong technical background (engineering, computer science, or equivalent hands-on experience).
• Rapid prototyping or scripting skills to validate ideas quickly.
• Hands-on experience in implementation of AI features, at least – API services, self-developed multi-purpose agents, etc.
• Ability to reason about trade-offs between speed, quality, scalability, and technical complexity.
• Excellent ability to align technical and non-technical stakeholders.
   

Nice to Have:

• Experience with AIAI companionship, social discovery, chat, or personalization system.
• Ability to read code and participate in technical discussions (even without being the primary implementer).
• Experience with prompt-based systems, model evaluation, AI quality metrics.
   

What We Offer:

• Real ownership — full responsibility for a core AI product used by millions worldwide.
• Technical impact — shape how AI systems are designed, shipped, and scaled in production.
• Entrepreneurial ecosystem — part of Genesis, with access to resources, funding, and the option to launch your own startup.

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00