Jobs at Djinni

Join our growing team as a Senior CRM Manager for retention for a multi-country iGaming product.

We’re backed by ambitious industry innovators with a strong multi-regional presence and over 3 years of successful operations. Our portfolio features two large-scale brands active across Tier 1 markets.

As part of our expanding team, you’ll play a crucial role in elevating user engagement, increasing retention, and driving lifetime value through segmented communications, localized campaigns, and smart automation. This is a high-impact position where you’ll directly influence CRM performance metrics like deposit activity, average check size, and player retention rates.

Your Mission

• Develop and execute an omnichannel CRM strategy product mechanics and communications to enhance onboarding, retention, engagement, and monetization across two iGaming brands.
• Plan, coordinate and hands-on execute multi-channel marketing campaigns using relevant segmentation and personalization, traffic specific instruments and channels.
• Analyze user behavior and in-platform activity to develop data-driven retention strategies and improve CRM campaign effectiveness.
• Build market-specific CRM approaches, tailored to local languages, cultural nuances, and player preferences.
• Manage and configure CRM platforms and marketing automation tools across multiple media, channels, and formats.
• Segment customer databases to deliver personalized communications and offers.
• Collaborate with cross-functional teams—including development, marketing, and analytics—to align CRM initiatives with business goals and product features.
• Train, lead and mentor CRM Managers, Specialists and Juniors, helping them grow and deliver measurable results.
• Stay ahead of CRM trends in the iGaming sector, bringing innovative mechanics and techniques to your campaigns.

Our Requirements

• 3+ years of experience in CRM Manager role, ideally in iGaming or a similarly dynamic industry.
• Deep, hands-on knowledge of Customer Journey Optimization and CRM best practices, with a proven ability to implement and test strategies across multiple channels.
• Demonstrated success in managing and mentoring international teams (2+ members) in a remote, geographically dispersed teams.
• Expertise in multi-channel engagement strategies, including resolving deliverability and localization issues.
• Strong command of A/B testing, campaign optimization, and performance analysis.
• Solid skills in CRM platform management, customer segmentation, and personalization tactics.
• Ability to manage multiple CRM projects concurrently in a fast-paced organization.
• English at an Upper-Intermediate level or higher (written and spoken).

Preferred Qualifications

• Experience working with Customer.io or similar CRM tools.
• Familiarity with predictive analytics and advanced automation platforms.
• Experience in designing loyalty programs and retention mechanics.
• Strong creative thinking and problem-solving abilities.

What We Offer

• Competitive salary and growth opportunities within a forward-thinking team.
• Remote work with flexible scheduling, enabling a healthy work-life balance.
• 20 paid vacation days per year and access to learning and development programs.
• A chance to work on a high-performing product with strong market traction.
• Opportunities to attend top industry events, conferences, and international workshops through our competence centers.

Don’t miss your chance to lead in a fast-growing, innovative environment. Apply today and join our talented, motivated, and ambitious CRM team.

About PICHE

PICHE is Latvia’s leading business park development company with 20 years of experience and over 150 successfully implemented projects in Europe.

We specialize in the development, design, and building of business parks. PICHE is about an improved and organized work environment, so you can focus on what matters most at work.

Ready to lead real change with AI?
Join us and work side by side with one of the company’s top leaders to embed AI into the very core of how we operate — from accounting and procurement to workflow optimization and decision-making. This is a rare opportunity to not only deploy cutting-edge technologies but to shape how an entire organization thinks and works. If you’re passionate about real-world AI applications and want to see your work have a visible business impact — we want to talk to you)

We are currently looking for two specialists to expand our team.

🔹 AI Transformation Manager

Key Responsibilities:

• Design and implement company-wide strategies for integrating AI into core business operations.
   
• Partner with various departments to uncover opportunities where AI can streamline and enhance existing processes.
   
• Apply machine learning models and smart algorithms customized for specific business use cases.
   
• Manage the seamless integration of AI tools into the current tech infrastructure.
   
• Regularly assess the performance of AI systems to ensure they operate efficiently and reliably.
   
• Serve as an internal advisor and mentor on AI topics, helping to build a culture of innovation and AI adoption.
   
• Stay ahead of industry advancements and embed the latest AI technologies into the company’s strategic plans.
   
• Organize and lead internal workshops and training programs to build AI literacy and usage across teams.
   

Your Qualifications:

• Proven experience (1 year+) deploying and integrating AI solutions in real business environments.
• English B2.
• Hands-on experience with automation platforms like n8n, Make, Zapier, or equivalent tools.
   
• Strong communication skills, with the ability to work effectively across technical and non-technical teams.
   
• Solid background in API integration within scalable system architectures.

Nice-to-Have Skills:

• Practical experience applying AI/ML in business workflows.
   
• Experience with automating business processes using AI or large language models (LLMs).
   
• Proficiency in designing and implementing API integrations and workflow automations.
   
• Familiarity with cloud platforms such as AWS, Azure, or GCP for deploying AI solutions.
   
• Successful involvement in cross-departmental projects combining business and tech teams.
   
• Working knowledge of modern LLMs like ChatGPT, Claude, or similar.
   
• Background in digital transformation, product development, or innovation-focused roles.
   
• Ability to code in Python or other AI-friendly programming languages.
   

We’re happy to provide you with:

• Salary €1500+tax;
• Fully remote work opportunities;
• Breathtaking challenges, where everything is possible;
• Annual paid leave — 20 working days;
• Paid day off on your Birthday;
• Official national holidays are our days off;
• Сompensation for studies and sports;
• Corporate accountant support.

Ukraine based product company from telecommunication area is looking for an experienced full time developer to help handle rapidly growing project. 
As a developer, you are going to work close together with product manager, designer and other developers and be responsible for supporting existing functionality as well as new feature implementation. 
  

Responsibilities: 

• Implement app logic modules.  
• Implement UI elements and interactions as per design specifications. 
• Handle animations, menus, and inventory/customization screens. 
• Assist in integrating and displaying server data. 
• Optimize assets and game logic for smooth performance. 
• Solid knowledge of async and parallel programming. 
• Project is a 2D server-driven game for desktop platforms (Windows, macOS). 
   

Requirements:  

• Solid knowledge of async and parallel programming. 
• +5 years of Unity development experience. 
• Strong understanding of Unity UI and 2D workflows. 
• Experience with REST, SignalR. 
• Solid C# skills and familiarity with clean coding practices. 
• Ability to work with version control (Git). 
   
  We offer: 
  - Full-time employment.
  - Remote work. 

 
Recruitment steps: 

1. Introduction Call: Overview of your experience and additional project details. 
2. Technical Call: Deep dive into skills and problem-solving approach. 
3. Final Decision: Offer discussion and next steps. 

We are looking for a motivated Automation QA located in Lviv to join our team. Experience with mobile testing is a must!!!!!!!!!
In this role, there will be an opportunity to work on different projects. If you’re motivated by growth and impact, NERDZ LAB is your perfect match for it!
 

Key Responsibilities:

• Set up and lead mobile test automation projects from scratch.
• Design and implement automation architecture testing for native mobile apps.
• Develop and maintain automated test scripts for Android and iOS applications.
• Integrate automated tests into the CI/CD pipeline.
• Collaborate with developers, product managers, and other stakeholders to ensure high product quality.
• Identify, report, and track defects.
• Enhance and optimize automation frameworks and strategies.
   

Requirements:

• 3+ years of experience in test automation.
• Strong knowledge of Java.
• Hands-on experience with Appium for mobile test automation.
• Proficiency in test automation frameworks (TestNG/JUnit, Maven, Lombok).
• Solid understanding of OOP and automation design patterns.
• Deep knowledge of testing methodologies, techniques, and best practices.
• Experience with API, Web, and Mobile automation testing.
• Ability to analyze requirements and write effective test documentation.
• Strong problem-solving skills and attention to detail.
• Experience with CI/CD tools like Jenkins, Circle CI, GitHub Actions, or GitLab CI/CD
• At least Upper-Intermediate level of English.
• Familiarity with version control systems (Git)
   

We offer:

• 21 vacation days, 8 sick leave days, 7 additional days off if needed, and a day off on your birthday
• Medical insurance and compensation for sports expenses
• 50% compensation for education expenses—lectures, conferences, and English courses
• An amazing and friendly team. Check out our Instagram and DOU
• A comfortable office close to the city center
• Flexible work schedule
• No bureaucracy or micromanagement—we follow a Scandinavian management model

As a Senior Full-Stack Engineer, you’ll be a key player in a cross-functional Squad, owning end-to-end delivery of product features with a focus on AI. You'll contribute across the stack while helping drive product decisions, mentoring teammates, and influencing architecture and engineering standards.

Key Responsibilities:

• Own the design and implementation of robust, scalable full-stack features using Ruby on Rails and modern web technologies.
• Act as a product partner—collaborate with Product, Design, and stakeholders to shape features from problem to production.
• Drive technical decisions within the team and contribute to system architecture and long-term planning.
• Own large code areas and drive technical roadmaps, ensuring quality, performance, and maintainability.
• Identify and resolve performance bottlenecks, architectural risks, and complex bugs.
• Review code with an eye toward maintainability and long-term impact; promote engineering best practices.
• Mentor and guide engineers through technical challenges, design discussions, and code reviews.
• Improve development workflows, testing strategies, CI/CD pipelines, and observability.

• Proactively surface technical debt and propose solutions.

   

Requirements

• 5+ years of hands-on development experience with a focus on Ruby on Rails.
• Deep expertise in backend development, performance optimization, and scalable service design.
• Strong front-end development skills in JavaScript (ES6+), HTML5, CSS3, Bootstrap.
• Experience with MySQL, Redis, Memcached, and modern caching strategies.
• Strong with Background processing (DelayedJob, Sidekiq)
• Experience with ActionCable (Anycable) and SSE.
• Experience with AWS services, S3 in particular.
• Strong grasp of Git, GitHub workflows, and GitHub Actions for CI/CD.
• Proven experience writing reliable tests using RSpec, Capybara, and Jest.
• Experience using and enforcing static and security analysis tools (Rubocop, Brakeman).
• Familiarity with Haml, ViewComponent, and optionally StimulusJS.
• Monitoring tools like Airbrake, NewRelic, Sentry.
• Bonus: Exposure to AI/ML features or tools.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

Please note: Only shortlisted candidates will be contacted due to a high volume of applicants.

Benefits

• Compensation - Competitive salary and opportunities for career development (B2B)
• Healthcare - Comprehensive medical coverage by LuxMed (UNIQA for UA)
• Vacation - We support work/life balance and offer generous Annual leave and Public Holidays
• Wellbeing Resources - Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
• Learning - We encourage continued education, providing an online learning platform, unlimited book purchases, and diverse internal and external training programs.
• Team - Friendly atmosphere, group activities, and corporate events
• Equipment - MacBook Pro or another laptop of your specification, peripherals, and displays included
• Office - Small but cozy office in Krakow/Ivano-Frankivsk for your convenience or remote work in Poland/Ukraine

Робота iз офiсу в м. Суми! Job Description (FULL TIME JOB, PLEASE APPLY ONLY IF YOU ARE IN SUMY)

We are looking for WordPress developers in Sumy office for full time job who want to become part of our growing team of WP professionals. We accept applications from:

• Junior developers (approx. 0.5−1 year of experience)
• Middle developers (approx. 1−2 years experience)
• Senior developers (approx. 2+ years of experience)

The White Label Agency is an Sweedish company that helps digital agencies around the world build WordPress websites for their clients. We are their invisible partner, and the action takes place in our modern development offices in Poltava, Sumy, Odessa and Tbilisi.

Our customers love what we do, and therefore we need to grow so we can keep up with demand. Join us to grow your skills, get a stable competitive income, get comfortable in our office and find new friends at work.

What You Will Be Doing

• Building custom websites based on WordPress
• Collaborating with technical leaders and team members to find the best solutions
• Learning and evolving your skills
• Working with clients on project-by-project, part time and full-time basis
• Growing your knowledge of WordPress

Requirements

• Experience of building custom WordPress websites
• Knowledge of CSS and HTML
• Transferring sites and databases (FTP/phpMyAdmin/SSH)
• Understanding of databases/MySQL and arrays
• Good knowledge of English

Bonus If You Have

• Knowledge in PHP
• Knowledge of JavaScript/jQuery
• Web design and working with Photoshop/Illustrator
• Experience from handling Wordpress templates and widgets
• Experience with WooCommerce and WooCommerce add-ons
• Experience of multisite development
• Experience of using REST API
• Knowledge of Git for code versioning handling
• Experience of working with SASS/LESS
• Experience of working with Gulp/Grunt
• Redmine/SVN/Trello or other experience from working with management tools
• High level of spoken and written English

What we offer

• Work in a friendly, truly open minded team http://thewhitelabelagency.com/about/
• Cozy, comfortable and well equipped office in the city center
• Minimal hierarchy and direct communication with interesting international clients
• Coaching, career development and professional growth (including incentives for internal and external seminars and events)
• Trainings and certifications
• Team building activities
• Competitive salary
• Official employment
• Social benefits package
• Free English lessons

The future belongs to gamedev. AlphaNova - game development company is looking for a Game Desinger for project collaboration. Do you love games as much as we do? We are sure that it is you who will be able to strengthen our team. Together we will make the best product.

Requirements

- At least 2 years experience as a game designer.

- Experience working on released projects (preferably AAA or mobile games).

- Must: experience with puzzle games

- Proficient in game design tools (e.g., Unity, Unreal Engine).

- Understanding of game development processes and project life cycles.

- Experience in creating and balancing game mechanics.

- Ability to write technical documentation and specifications.

- Experience with prototyping and level design tools.

Responsibilities

- Writing and maintaining GDD (Game Design Document).

- Participating in storyline development.

- Collaborating with development, art, and QA teams.

- Design, prototype, implement, and fine-tune new features.

- Support and develop existing features.

Who are we looking for? 

This position combines the functions of a Data Researcher and an Office Manager. 

We are looking for a candidate with no experience as a Data Researcher, but with minimal experience as an Office Manager or Administrator.  

The role will involve creating and maintaining a database of existing US clients, as well as ensuring a smooth office operation. 

Work format: hybrid, with presence in the office 2-3 times a week. 

Office location: Lviv,  Yosypa Slipyho St. 

Key qualifications: 

• Upper-intermediate English level with excellent reading skills 

• Basic analytical skills, understanding of data scraping, cleaning, and filtering 

• Ability to deliver the target number of high-quality prospects under deadlines 

• Understanding of the Ideal Customer Profile (ICP) concept and its attributes 

• Persistence and strong attention to lead qualification criteria 

• Proactive team player ready to suggest improvements for research processes 

• Basic knowledge of Prompt Engineering and ChatGPT 

• Advanced skills in MS Excel or a certificate in Excel will be a plus 

• Understanding of CSV and text operations is a significant plus 

• Experience as an office manager or in an administrative role of at least 6 months 

• Organizational skills and ability to interact with vendors, contractors, and colleagues effectively 

Responsibilities: 

• Collect and manage databases of companies and contacts, including deduplication 

• Conduct research on companies and contacts for updates and insights 

• Maintain and update ICP descriptions and filters in Sales Navigator and Apollo.io 

• Work with lead databases in Apollo.io, prepare lists and filters upon request 

• Collect event-based participant lists from platforms such as Luma and Meetup 

• Export/import lead lists to/from CSV 

• Update weekly reports with research statistics 

• Cooperate with the Sales Development Representative and CBDO 

• Organize and support daily office operations 

• Arrange maintenance and coordinate with service providers in the office 

• Purchase and monitor office supplies, equipment, and consumables 

• Control the cleanliness of the office and coordinate with cleaning staff 

• Record and track office expenses in the system 

• Cooperate with COO 

We are offering: 

• Dynamic and challenging tasks 

• Hybrid work format (2 days per week in the office) 

• Team of professionals 

• Continuous sales education 

• Career growth opportunities 

• Social benefits 

• Perks and a supportive environment 

NuxGame works with iGaming operators of all scales helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions that allow building outstanding brands and fulfilling your business goals.We are looking for a Front-end developer (Vue 2\3) to join our team.

What will be your responsibilities:
 

• Development and support of web applications;
• Research and implementation of new technologies and tools in development;
• Optimizing and adding new features to existing web applications;
• Front-end performance optimization (lazy loading, code splitting, Lighthouse improvements, webpack/vite tuning, etc.);

• Work in a team with other developers, testers, and designers to achieve project goals.

   

What we expect from you:
 

• 3+ years of commercial front-end development experience, with at least 2 years in Vue.js 3
• Deep understanding of TypeScript and its features in the context of Vue 3 (Composition API, Pinia)
• Knowledge of HTML, CSS , and style preprocessors (SASS/LESS);
• Experience with REST API and ability to integrate it with front-end;
• Knowledge of SPA development principles and component approach;
• Understanding of web application architecture and web development principles;

• Ability to work in a team and high level of communication skills.

   

It'll be a plus:
 

• Experience with other front-end frameworks;
• Experience with unit/e2e testing (Jest, Cypress, Playwright);

• Experience with back-end development and databases (Laravel + InertiaJs).

   

What We Offer:
 

• Work Format: Remote work format.
• Working Hours: Typically 09:00/10:00 to 17:00/18:00 (Kyiv time) (Monday-Friday).
• Compensation: Timely payment of competitive wages (salary).
• Employment: Official employment.
• Leave: 24 days of vacation annually.
• Team Environment: A friendly team and pleasant atmosphere without pressure or stress; open and democratic work organization.
• Projects: Interesting work on successful projects within the dynamic iGaming sector

We are building a modern data platform that empowers the business to make data-driven decisions. Our stack is based on cutting-edge tools, with a strong emphasis on automation, scalability, and data quality.

Responsibilities

• Develop and maintain analytical models in dbt.
• Work with data warehouses (mainly Snowflake or BigQuery).
• Design and optimize data pipelines for ingestion, transformation, and loading.
• Integrate data sources using tools such as Airbyte, Fivetran, or Stitch.
• Collaborate closely with product, engineering, and analytics teams to ensure high-quality data delivery.
• Contribute to the adoption of CI/CD practices, data monitoring, and testing.

Requirements

• Hands-on experience with dbt (mandatory).
• Practical expertise with at least one modern DWH (Snowflake, BigQuery, or similar).
• Strong SQL skills and understanding of data modeling principles.
• Basic knowledge of DevOps practices (CI/CD, Docker, Infrastructure-as-Code).
• Experience with ELT tools (Airbyte, Fivetran, Stitch) is a strong plus.
• Familiarity with duckdb is a nice-to-have (a signal of curiosity about modern data stack).

We Offer

• Opportunity to work with a modern data engineering stack in a big innovation company
• A team that values openness, knowledge sharing, and best practices in data.
• Flexible schedule, hybrid cooperation.
• Competitive compensation and professional growth opportunities.

Are you passionate about sales, lead generation, and building long-term relationships with international clients? We are an ambitious IT consulting company delivering software development, cloud, cybersecurity, and IT infrastructure services to businesses worldwide. With clients across Europe, the USA, and LATAM, we help organizations accelerate their digital transformation. To fuel our growth, we are looking for a Middle/Senior Sales Manager (Client Lead Generation) who will drive new business opportunities, build a strong client pipeline, and play a key role in expanding our global footprint.

Details: 

Location: Remote
Employment Type: Full-Time, B2B Contract

Start: ASAP 
English: Fluent 

Key Responsibilities

• Develop and execute strategies for lead generation, client acquisition, and pipeline growth.
• Identify and target potential clients through multiple channels (LinkedIn, email campaigns, Upwork, partnerships, events, etc.).
• Build, maintain, and nurture strong long-term relationships with decision-makers in SMEs and enterprise clients.
• Conduct online meetings, present company services, and manage the sales cycle from initial contact to contract signing.
• Collaborate with the recruitment, delivery, and marketing teams to ensure smooth onboarding of new clients.
• Track, analyze, and report on sales performance, pipeline status, and revenue forecasts.
• Continuously research IT market trends and competitors to refine sales strategies.

Requirements

• Existing database of clients in IT sector.
• 3–6+ years of B2B sales experience in IT services, consulting, or software development companies.
• Proven track record of generating qualified leads and closing deals in international markets (Europe/USA preferred).
• Strong understanding of IT outsourcing, outstaffing, or managed services models.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM tools (HubSpot, Pipedrive, Zoho, or similar).
• Self-driven, goal-oriented, and comfortable working independently in a remote environment.
• Fluency in English; additional languages (German, Spanish, French) are a plus.

Nice to Have

• Existing network of IT decision-makers, tech founders, or startup ecosystems.
• Experience selling cloud, cybersecurity, or software development services.
• Familiarity with LinkedIn Sales Navigator, Apollo, or other lead-gen automation tools.

IMPORTANT: DC Logic is a start-up and is looking for self-managed and involved people for the fast growth and development. We provide pure B2B Contract - no vacations and sick days provided.

Autonomous Engineering R&D Ukraine is a company specializes in the design and development of unmanned systems.

Our R&D department has an open position — Assembly Technician.
Work location: Slovenia (Ljubljana)

Key Responsibilities:

• Assembly and adjustment of unmanned aerial vehicles and related electronic devices.
• Mounting and soldering electronic components on printed circuit boards.
• Performing diagnostics and repairs of devices.
• Testing and verifying the functionality of equipment.
   

Requirements:

• At least 2 years of experience working with electronic devices.
• Proficiency in using measurement instruments (multimeter, oscilloscope, etc.).
• Strong soldering skills (SMD and BGA components).
• Technical education in electronics or a related field.
• Attention to detail, accuracy, and responsibility.

What we offer:

• Official employment from the first working day;
• Official salary;
• Office-based work, full-time;
• Fully equipped workplace;
• Relocation assistance;

Who are we?  

Tomplay is a leading innovator in the digital music industry, offering interactive sheet music for musicians of all levels. With a mission to transform the way people learn and enjoy playing music, we combine technology with creativity to deliver exceptional user experiences.

Thanks to unique technology, the interactive scores scroll automatically on-screen, creating an immersive, concert hall experience. With features such as controlling the speed of the score’s recording, looping selected passages and self-recording, Tomplay makes learning music simpler, more effective and more fun. 

The Tomplay app is used by more than 1.5M musicians in 157 countries. The company has entered into an exclusive distribution partnership with Yamaha, the world's largest instrument manufacturer, as well as key licensing agreements with dozens of publishers, positioning Tomplay's platform as the leader in interactive music learning. More information on www.tomplay.com .

Job role and responsibilities: 

As part of a cross-functional team - including our web lead developer, database engineer and app developer - you will contribute to the ongoing development and maintenance of our website. This is a dynamic role focused on senior front-end development, with a primary focus on delivering engaging, modern user experiences. 

Your main responsibility will include: 

• Developing and supporting clean, W3C-compliant front-end code that aligns with stakeholder specifications with a focus on a web standards, semantics, usability, accessibility and performance optimization.
• Building adaptive web pages for desktop, tablet and mobile devices using custom CSS solutions and frameworks such as Bootstrap.
• Supporting and implementing interactive musical instruments using JavaScript.
• Implementing analytics tagging and ensuring accurate data capture.
• Collaborating on the selection and implementation of development tools, technologies and processes.
• Serving as a key point of contact for technical projects across teams, participating in requirements gathering, execution and deployment phases.

What we require from you:  

• Strong skills in HTML5 and CSS3: Able to create responsive, cross-browser layouts without relying on frameworks like Bootstrap, Tailwind, or similar.
• Excellent command of Vanilla JavaScript (ES6+): Comfortable working without libraries or frameworks such as React, Angular, or Vue.
• Solid understanding of SEO best practices: Includes proper heading structure, page speed optimization, and content accessibility.
• Experience in site performance optimization: Techniques such as minimizing DOM usage and implementing lazy loading of resources.
• Ability to work with legacy code: Capable of understanding structure, refactoring, and maintaining existing solutions.
• Experience with Alpine.js (or similar lightweight JavaScript frameworks for streamlined logic).
• Recent hands-on experience with Vanilla JavaScript is a must — we are not considering candidates who only work with frameworks or haven’t used Vanilla JS recently.
• Familiarity with performance optimization tools such as YSlow and Google PageSpeed Insights.
• Strong working knowledge of Git for version control.
• Excellent English communication skills: Clear, precise, open-minded, and solution-oriented. A proactive and collaborative mindset is highly valued.
• Experience with AWS CloudFront and S3 is a plus, but not required.

• Familiarity with Laravel’s Blade templating engine is a plus, but not required.

   

How to apply:  

If you're passionate about building high-quality web experiences and want to join a collaborative, forward-thinking team, we’d love to hear from you! 🎶

We are seeking an experienced Odoo Analyst/Consultant to support the implementation and optimization of Odoo ERP solutions for companies ranging from SMEs to mid-market organizations. The ideal candidate has hands-on experience with Odoo, and domain knowledge in Retail, Wholesale Distribution, E-commerce, and Manufacturing, and plays an active role in discovery and implementation phases while collaborating with both clients and internal teams.

Does this relate to you?

• 2+ years of proven experience in Odoo implementation.
• Domain expertise in Retail, Wholesale Distribution, E-commerce, or Manufacturing.
• Hands-on experience in the discovery phase is required.
• Strong communication and analytical skills; ability to work effectively with both technical and non-technical stakeholders.
• Experience working with SMEs and mid-market companies, with knowledge of their specific operational challenges.
• Ability to manage tasks across multiple projects in a fast-paced environment.
• Fluent English (spoken and written) is required.
• Odoo certification is highly preferred.
• Ability to work partially or fully aligned with the EST (Eastern Standard Time) time zone.
• Familiarity with Odoo technical architecture (Python, PostgreSQL) is a plus.
• Experience with other ERP platforms or supply chain systems is a plus.

A new team member will be in charge of:

• Participate in discovery sessions to understand client requirements and pain points, especially in supply chain and operational workflows.
• Translate business requirements into functional specifications and system configurations.
• Collaborate with implementation teams to tailor Odoo modules to business needs.
• Assist in functional testing, user training, and go-live support.
• Provide post-launch functional support and identify areas for optimization.
• Maintain detailed documentation of business processes and system customizations.
• Serve as a communication bridge between business stakeholders and technical teams.

Additional information:

• Be available to work within EST timezone.

Already looks interesting? Awesome! Check out the benefits prepared for you:

• Regular performance reviews, including remuneration
• Up to 25 paid days off per year for well-being
• Flexible cooperation hours with work-from-home
• Fully paid English classes with an in-house teacher
• Perks on special occasions such as birthdays, marriage, childbirth
• Referral program implying attractive bonuses
• External & internal training and IT certifications
   

Ready to try your hand? Send your CV without a doubt!

About us:
 

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed —while embracing every step of the journey.

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

The Role:

As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot and resolve technical issues related to product bugs, reports, and game issues, aiming to ensure customer satisfaction and minimize downtime through effective solutions.

Reporting to the Support Shift Lead during your shift and the Support Team Lead directly, you will play a crucial role in maintaining the operational efficiency of our services.

Primary Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries and support requests.
• Issue Resolution: Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
• Guidance: Provide step-by-step instructions to customers for resolving technical problems.
• Collaboration: Work with cross-functional teams, such as developers or product managers, to escalate and resolve complex issues.
• Documentation: Document and track customer interactions, issues, resolutions, and follow-up actions using ticketing systems or CRM software.
• Research: Conduct research to provide accurate and up-to-date solutions to customers.
• Knowledge Update: Stay current with trends, technologies, and updates related to supported products or services.
• Product Testing: Assist in product testing, bug tracking, and provide feedback to the development team.
• Peer Support: Help peers with day-to-day tasks and professional development by sharing knowledge.
• Additional Duties: Perform other duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Experience: Proven experience in technical support, customer service, or a related role.
• Skills: Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Tools: Proficiency in using ticketing systems, CRM software, and other support tools.
• Technical Knowledge: Familiarity with hardware, software, operating systems, and networking concepts. Basic programming or scripting knowledge is a plus.
• Work Style: Ability to work independently and as part of a team in a fast-paced environment. Strong time management and organizational skills.

Hard Skills:

• Monitoring Skills: Familiarity with tools like Grafana, Kibana, Zabbix, Prometheus, and Icinga. Understanding of KPIs, metrics, and log analysis tools such as ELK, Graylog, or Splunk. Basic knowledge of incident management processes and tools like ITIL, Jira, or ServiceNow.
• Database Skills: Proficiency in RDBMS like Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Strong SQL skills and familiarity with NoSQL databases. Basic knowledge of database security, governance, and compliance.
• API Skills: Understanding of API design principles, security practices, and testing tools like Postman.
• Network Skills: Knowledge of network topologies, protocols, and components. Proficiency in configuring network devices and resolving network issues. Understanding of network security principles and practices.

We Offer:

• International Team: Join a successful international team focused on excellence in product development.
• Flexible Work: Opportunity to work in the office or remotely.
• Compensation: High-level compensation with regular performance-based reviews.
• Benefits: Paid vacation and sick leaves, individual health insurance coverage, gym membership, and a referral program for employees.

If you're passionate about technical support and eager to contribute to a dynamic team, we encourage you to apply. We look forward to finding the right candidate to join our innovative and driven team!