Jobs at Djinni

Reddit Traffic Operator 
 

We’re building an AI creator division backed.

We’re looking for someone with an operator mindset — a person who understands Reddit traffic at scale, knows how to work with account farms, and treats growth like a numbers game.

What You'll Do:

— Build and manage Reddit account farms
— Research and map high-converting subreddits
— Publish and scale high-volume posting operations across multiple accounts
— Warm up accounts and build karma strategically
— Work around shadowbans and Reddit filtering systems
— Test headlines, creatives, and traffic angles
— Identify scalable posting patterns and growth opportunities
— Monitor traffic performance and optimize continuously

What We’re Looking For:

— Hands-on experience with Reddit traffic / Reddit growth
— Strong understanding of anti-detect infrastructure
— Experience with proxies, account aging, and warm-up strategies
— Understanding of shadowban mechanics and ban evasion
— Experience with automation tools, scripts, or scaling workflows
— Affiliate / arbitrage mindset
— Experience in adult, creator economy, or Fanvue/OnlyFans ecosystems is a strong plus
— Experience managing large account networks is a major advantage

We Provide:

— Full infrastructure support
— Anti-detect browsers
— Proxy budgets
— Automation tools
— Aged/purchased accounts
— Resources for scaling operations
— Profit-sharing system for key team members

We are currently looking for an Affiliate Analyst.

Responsibilities:
 

• Analyze incoming and outgoing traffic: sources, offers, GEOs, devices, landing pages, CR/EPC/ROI.
• Prepare daily/weekly/monthly performance reports.
  Identify growth opportunities, ineffective funnels, traffic leaks, and data anomalies.
• Work with BI systems (Power BI / Metabase).
• Segment and cluster partners and offers based on performance metrics.
• Collaborate with affiliate managers, media buyers, and the technical team.

Requirements:

• Advanced Excel / Google Sheets skills.
• Analytical mindset.
• Ability to visualize and interpret large volumes of data.
• Critical thinking, independence, and attention to detail.

What We Offer:

• Opportunity to work remotely from anywhere in the world.
• Friendly atmosphere with people who genuinely love what they do.
• Supportive management interested in team members’ growth and development.
• 20 working days of paid vacation, 5 paid days off, and paid sick leave.

We are ready to train the right candidate, so prior experience is not required.
 

Kozak Group - сервісна ІТ-компанія з 10+ років на ринку, 70+ спеціалістів, R&D центр у Києві та представництва в Польщі й Естонії.

Фокус:

• eCommerce (Magento, Shopify, WooCommerce)
• AI-рішення

• Web & Mobile

   

Шукаємо Senior Delivery Manager з сильним BA + технічним бекграундом, який буде відповідати за delivery, розвиток клієнтів і побудову data-driven процесів. Це роль рівня Program / Portfolio + Client Partner.

Key Responsibilities:

Delivery & Portfolio Management:

• Управління портфелем 4–8 проєктів (30–60 FTE)
• Планування ресурсів і компоновка команд
• Управління програмами та обмеженнями (scope / time / budget / quality)
• Контроль delivery lifecycle (від discovery до support)
   

Presales & Discovery:

• Пресейл активності спільно з Sales / Architect
• Первинне discovery та аудит вимог
• Первинний естімейт і ризик-аналіз
• Discovery фаза:
  • підготовка WBS
  • quota / roadmap
  • технічна документація
     

Financial & Business Ownership:

• Управління бюджетами і P&L
• Прогнозування cash-flow і маржинальності
• Оптимізація контрактних моделей (T&M / Fixed / Retainer)
• Генерація upsell / cross-sell
   

Client & Stakeholder Management:

• Робота з ключовими аккаунтами (C-level)
• Проведення QBR / стратегічних сесій
• Побудова довгострокових партнерств
   

Operations & Process Excellence:

• Операційне управління проєктами
• Впровадження і масштабування SDLC
• Впровадження AI у delivery процеси
• Робота з метриками:
  • DORA
  • Lead / Cycle Time
  • NPS
• Дизайн data-driven рішень
   

People Management:

• Піпл менеджмент (PM / BA / TL)
• Performance review & coaching
• Формування команд і succession planning
• Участь у hiring (Senior / Lead рівень)
   

Crisis & Execution:

• Управління ескалаціями і кризами
• Швидке розрулення блокерів
• Проведення retrospectives / lessons learned
• Жорстке утримання delivery якості (без “soft management”)

Requirements:
 

Must-have

• 8+ років у ролях:
  • Delivery Manager / Program Manager / Portfolio Manager
    4+ роки у ролі Delivery Manager
• Досвід управління:
  • 4+ командами
  • 30+ людей
• Сильний BA mindset:
  • discovery
  • requirements structuring
  • business understanding
• Технічний бекграунд:
  • SDLC, DevOps, CI/CD
  • архітектурне розуміння систем
• Досвід у:
  • eCommerce або enterprise продуктах
• Інструменти:
  • Jira / Confluence
  • BI (Power BI / Looker / Tableau)
• Обов’язковий практичний досвід роботи з Data / AI проєктами (Data Science / Data Engineering / Data Analytics) у технічній ролі (Dev / BA / Architect / Tech PM)
• Розуміння життєвого циклу AI/ML-рішень та здатність керувати проєктами з побудови AI-систем (включаючи data pipelines, моделі, інтеграції)
   

Soft Skills

• Сильні лідерські навички з високим рівнем відповідальності та орієнтацією на результат
• Розвинена емпатія та емоційний інтелект для ефективної роботи з командами та стейкхолдерами
• Negotiation / facilitation / conflict management
• Сильне стратегічне мислення
• Ownership і жорсткий execution

Languages

• English – C1
• Ukrainian – fluent

Nice to have

• PMP / PMI-ACP / SAFe / ITIL / OKR
• AWS / Azure / GCP
• Microservices / Kubernetes
• ISO / SOC2 досвід

We Offer

• Конкурентну ринкову оплату.
• Гнучкий графік: core-hours 11:00–17:00 (UTC+3).
• Оплачувані відпустки, лікарняні, дей оффи.
• Часткова або повна компенсація курсів, тренінгів, сертифікацій.
• Бухгалтерська та юридична підтримка.
• Надання усіх необхідних тулів, АІ інструментів для роботи.
• Курси англійської.
• Віддалена співпраця (за бажанням можна і в сучасному офісі у Києві з генератором, лаунж-зоною та pet-friendly-політикою).
• Культуру прозорої комунікації, тех-мітапи, благодійні ініціативи та Game-&-Pizza Fridays.

Hiring Process

1. HR Intro (40-60 хв).
2. Експертне інтерв’ю (90-150хв).

Technical Support Manager
Warsaw / Remote PL
Full-time (B2B contract or employment)

We're looking for someone who genuinely enjoys solving problems  and does it independently, before the client has to ask twice. This role is for a technically-minded person with sharp communication skills who understands the B2B world and can act without a script

Joining us means entering a structure where you can genuinely shape the product, the processes and the client experience  not just "handle tickets".
Your role
You'll be the primary point of contact for our business partners — integrators, resellers and enterprise clients. This is not a call centre: it's deep problem analysis, relationship building and actively ensuring partners grow alongside us.

Independently resolve complex technical requests related to the platform, hardware and integrations
Onboard new partners — from initial setup to full operational readiness
Manage tickets in helpdesk systems (Zendesk / Freshdesk / Jira)
Collaborate with the product and development teams on escalations and bugs
Build and maintain technical documentation, FAQ and knowledge base
Proactively monitor client status — you act before being asked, not after

What we're looking for

3+ years of experience in technical support or customer success in a B2B environment
Experience working with business partners: integrators, resellers, enterprise clients
Ability to handle complex cases independently — without escalating at every step
Proficiency in ticketing systems: Zendesk, Freshdesk, Jira Service Desk or similar
Polish B2+ and English B2+ — fluent written and verbal communication
Basic understanding of REST API, webhooks and error logs
Nice to have
Experience in e-commerce, hardware product, SaaS or marketplace, payment platforms (Stripe, POS terminals)
Involvement in writing technical documentation or knowledge bases
Experience with monitoring tools: Google Analytics, Looker Studio or internal dashboards
Basic HTML/CSS — enough for client-side diagnostics

What we offer
Real ownership from day one — you're not "another support agent", you're building the B2B support standard
Flexible work mode — Warsaw office or fully remote (Poland), hours by agreement
Direct product impact — your frontline observations go straight to the product team
Small, focused team — decisions move fast, bureaucracy is minimal
Compensation matched to experience + B2B contract or employment — discussed individually

You'll own the analytics function end-to-end — from designing the metrics framework before launch to running daily reporting, fraud monitoring, and merchant analysis once we're live.

This is a hands-on role: you write SQL, build dashboards, and dig into data. But you also think in problems and solutions — not just charts. You work directly with the Founder, CFO, CTO, and risk/compliance leads. No layers.

WHAT YOU'LL BE OWNING
 

• Metrics & BI — design the metrics framework and dashboards from scratch, maintain the metrics dictionary
• Data model — review schema, identify gaps, propose what to capture and how
• Transaction & fraud analytics — auth rates, decline analysis, 3DS performance, Visa VAMP / MC MMP monitoring, chargebacks
• Financial analytics — merchant P&L, interchange tracking, scheme fees, IC++ vs blended pricing simulation, revenue forecasting
• Settlement & reconciliation — timeliness, exceptions, nostro monitoring
• Merchant analytics — health scoring, cohort analysis, onboarding funnel, segmentation
• Compliance & regulatory — daily safeguarding reconciliation, AML stats, scheme reports, CBC submissions
• Executive reporting — weekly/monthly reviews with insights and recommendations

OUR TECH STACK: PostgreSQL (RDS) · AWS Redshift Serverless · AWS QuickSight · SQL (primary) · Python (pandas, Jupyter) · Excel/CSV · AI tools daily
 

WHAT YOU NEED TO SUCCEED IN THIS ROLE
 

Must have:

• 3+ years as a data / BI analyst
• Advanced SQL (window functions, CTEs, query optimization)
• Confident with dashboarding and data visualization
• Analytical mindset — finds insights, proposes solutions, drives them to done
• Works directly with C-level and non-technical stakeholders
• Active daily use of AI tools (Claude, ChatGPT, Cursor) — not just awareness

Nice to have:

• Fintech / payments / acquiring analytics experience
• Knowledge of interchange, scheme fees, MDR, and IC++ pricing
• Visa VAMP / Mastercard MMP familiarity
• Python (pandas, matplotlib/plotly)
• AWS Redshift / QuickSight experience
• AML/CFT reporting knowledge
• Good English level (at least A2-B1) and fluent russian 

WHAT WE OFFER

• Remote work (EU timezone or close to it) 
• Competitive compensation above typical market benchmarks for similar roles
• Work directly with Founder, CTO, CFO, risk team — no corporate layers
• Own the analytics function from day one
• Growth path to Head of Analytics / BI
• Small, highly engaged team with strong ownership
• Fast-paced environment with minimal bureaucracy

Aden — precision medicine platform. We build a digital twin of each user from their health data and generate personalised health protocols via predictive modelling. Dual-entity structure (UAE + Ireland). Backed, growing, and entering Dubai and EU markets in 2026.

ROLE
We're looking for a sharp, self-directed PM to own our product roadmap end-to-end. You'll be working directly with the CEO — no middlemen. This is a hands-on role at a lean startup: you'll define specs, run sprints, unblock engineering, and help shape the product strategy as we scale.

RESPONSIBILITIES
- Founder owns the vision and roadmap, you own execution— digital twin, protocol engine, clinician-facing dashboard
- Write specs and user stories; manage backlog in ClickUp
- Run sprint planning and retrospectives with the engineering team
- Bridge, technical and business requirements
- Track KPIs, surface insights, iterate fast
 

REQUIREMENTS
- 4+ years PM experience — health tech, medtech, or data-heavy product preferred
- Strong English (you'll communicate directly with the Irish/international founder)
- Startup experience — comfortable owning things without a large support structure
- Structured thinker; writes clear, concise specs
- Familiarity with agile / ClickUp or similar

NICE TO HAVE
- Background in digital health, biomarkers, or clinical data
- Experience with AI/ML product layers or data pipelines
- Knowledge of EU or UAE health tech regulatory landscape

OFFER
- Part-time to start (20–30 hrs/week), path to full-time
- Async-first, flexible hours, EET timezone overlap preferred
- Work directly with the founder — real ownership, real impact

Respond in English. Tell us briefly: what product are you most proud of shipping, and what was your specific contribution?

We are currently hiring an expert-level WordPress developer to help out on our project Booking Agent Info (Bookingagentinfo.com). We currently have 1 WP developer, and looking to bring on an additional developer to help us finish urgent work.

We have 3 sites in which we need help building features for. These are our products.
 

This is not a standard WordPress role. We’re looking for someone with deep technical ability who can work across databases, write and integrate APIs, and develop advanced custom solutions—not just tweak templates. You should have experience building and scaling complex platforms beyond the basics of WordPress.
 

We are looking for someone who is ready to push hard, work with urgency, and take real ownership over what they build. If you’re someone who thrives in fast-paced environments, takes initiative without being asked, and wants to help drive a product forward—not just complete assigned tasks—this could be a great fit.

What We're Looking For:

• Hard Worker with Drive: You're not just looking for a 9–5 gig. You’re driven, committed, and not afraid to put in long hours when needed to help us hit important goals. You have the mindset and energy to push through product sprints and build something meaningful.
• Deep Technical Expertise: You go far beyond WordPress basics. You're comfortable working with PHP at a high level, managing and optimizing large databases, and building as well as integrating APIs from scratch.
• Proactivity and Initiative: You don’t wait for permission—you spot issues, propose improvements, and start building better solutions on your own.
• Product-Focused Mindset: You think beyond code and care about the user experience and business outcomes. You contribute thoughtful feedback that improves the product.
• Independent and Reliable: You don’t need to be micromanaged. You take ownership of your work and follow through with accountability.
• Thorough and Detail-Oriented: You test your own work, troubleshoot edge cases, and take pride in delivering clean, functional code.
• Experience Creating Multilingual Sites: You have experience making a site multilingual using plugins like Polylang or WPML
• Experience with Symfony is a plus
   

We're hiring a full-time Django developer to help with rebuild of our application. We are changing our internal application from Symfony to Django, and need someone to assist with the rebuild. Currently there is 1 developer on the rebuild, and we looking to hire an additional Django developer to speed up developement.

We are looking for a developer that doesn't just do developement, but is also a product person who understands the business logic behind tasks, and how users will be using it. Also will help make architecture decisions.

Our product (BookingAgentInfo.com) connects businesses with celebrities and influencers for endorsements, brand partnerships, and event bookings.

REQUIREMENTS: 

Must Have: 

- 5+ years Django/Python experience 

- Built systems from scratch (show us 2-3 examples) 

- Data migration experience (800K+ records preferred)

- Can work independently with clear requirements

- Excellent English communication (work with non-technical stakeholders) 

- Ownership mindset (this is YOUR system long-term) 

- 4+ hours overlap with US Eastern) 

- Must be upper-intermediate English speaker 

Strong Plus: 

- Experience rebuilding legacy systems 

- Django Admin customization expertise 

- API integration experience (Spotify, social platforms) 

- Interest in AI/ML (future roadmap) 

- Have owned a codebase long-term before 

- Comfortable being "the developer" on a project 

- Experience with Symfony is a plus but not required

We are looking for an experienced Oracle Cloud Developer with strong expertise in Oracle Cloud technologies, OTBI reporting, and Oracle Integration Cloud (OIC).

The ideal candidate will be responsible for developing integrations, interfaces, and reporting solutions to support enterprise business processes and cloud transformation initiatives.

Responsibilities

• Develop and maintain solutions within Oracle Cloud applications
• Design, develop, and support OTBI (Oracle Transactional Business Intelligence) reports and dashboards
• Build and maintain integrations/interfaces using Oracle Integration Cloud (OIC)
• Work closely with business stakeholders to gather requirements and translate them into technical solutions
• Troubleshoot and resolve issues related to integrations, reporting, and data flows
• Ensure performance, scalability, and reliability of Oracle Cloud solutions
• Collaborate with cross-functional teams including functional consultants, architects, and external vendors
• Participate in system enhancements, upgrades, and implementation activities
• Create and maintain technical documentation

Requirements

• Proven experience as an Oracle Cloud Developer or similar role
• Hands-on experience with Oracle Integration Cloud (OIC)
• Strong experience developing OTBI reports
• Experience with integrations, APIs, and interface development
• Good understanding of Oracle Cloud ERP/HCM/SCM modules
• Experience working with REST/SOAP APIs
• Familiarity with SQL and data analysis
• Strong troubleshooting and problem-solving skills
• Good communication skills and ability to work in an international environment
• Fluent English

Nice to Have

• Experience with BI Publisher
• Experience with Oracle Fusion applications
• Knowledge of Oracle SaaS/PaaS architecture
• Previous experience in enterprise or global environments

Project Details

• International project environment
• Long-term opportunity
• Remote / Hybrid options available depending on location
• Collaborative and dynamic team environment

We're an R&D team working on autonomous navigation - the kind of work where your algorithms actually get deployed in the real world, on real hardware. 

We're looking for someone who can drive computer vision forward on our platform, not just contribute to it. 

No fluff, no bureaucracy theater. Just hard problems and people serious about solving them.

What you'll work on

• Lead the design, development, and optimization of CV algorithms for localization, mapping, and navigation - this is your area to own.
• Develop and implement algorithms for things like object detection, segmentation, SLAM, 3D scene reconstruction, visual odometry, and sensor fusion (cameras, LiDAR, IMUs).
• Integrate CV modules with navigation and control systems so they actually hold up in the real world, not just in simulation.
• Work closely with software, hardware, and product teams to define requirements and ship robust, scalable navigation solutions.
• Stay on top of deep learning and robotics research - and bring the relevant pieces into the product.
• Design experiments, analyze results, iterate. Repeat until it works well.
• Write clear technical documentation and share progress with both internal teams and external stakeholders.

What we're looking for

• 5+ years working in computer vision, ideally in navigation, robotics, or autonomous systems.
• A track record of building and shipping real-time vision algorithms - detection, segmentation, tracking, or navigation, not just research prototypes.
• Hands-on experience deploying and optimizing models for edge devices.
• Master's or PhD in Computer Science, Robotics, Electrical Engineering, or something closely related.
• Strong Python and/or C++ skills.
• Comfortable with PyTorch or TensorFlow, and familiar with OpenCV for classical CV work.
• You can break down hard problems, communicate your thinking clearly, and don't need much hand-holding.

Nice to have

• Knowledge of SLAM and related models.
• Familiarity with MAVLink, ArduPilot, or PX4.
• Publications or open-source contributions in vision or robotics — always a good sign.

About the project:

The Client provides comprehensive operational support and a range of expert services to the world’s leading insurers, brokers, fleet managers, and automotive manufacturers. 3,300 employees across ten countries deliver exceptional standards on a large scale for over 1,200 clients. We help the global insurance market to handle millions of claims each year in the most cost-effective and efficient ways possible.

The Client is embarking on an exciting and challenging transformation program, and our software solutions are a driving force behind this strategy, using cloud computing and leading-edge design patterns.

Key Responsibilities

• Define and implement data quality rules across ingestion, transformation, and reporting layers
• Validate data in Databricks-based pipelines
• Monitor and test Databricks transformations (PySpark/SQL) for correctness and completeness
• Ensure Databricks / Power BI reports reflect accurate and reconciled data
• Set up data validation checks (schema, nulls, duplicates, ranges, referential integrity)
• Identify, log, and track data quality issues with root cause analysis
• Collaborate with data engineers and analysts to fix issues
• Build automated data quality monitoring and alerts

Required Skills

• 4-5+ years of Relevant work experience in data analysis, quality assurance, data governance, or a similar field is highly desirable. 
• Strong knowledge of Databricks / Spark (SQL, PySpark)
• Understanding of ETL/ELT pipelines and data transformations (dbt)
• Experience validating BI/reporting outputs (Power BI preferred)
• SQL proficiency for data validation and reconciliation
• Familiarity with data quality frameworks/tools (e.g., Great Expectations is a plus)

Nice to Have

• Experience with AWS data stack
• Experience with data governance or data catalog tools
• Exposure to CI/CD for data pipelines
• Knowledge of data lineage and observability tools

Success Criteria

• Reduced data defects in pipelines and reports
• Automated data quality checks are in place
• Clear visibility and tracking of data issues

We are looking for a Senior Data Engineer to join a project in the tech capital of the world – Silicon Valley.

Project Idea

The project was founded back in 2014 with the goal of connecting private and government universities with regular people like we are. You have a variety of auditoriums, gyms, classrooms, and other venue options available for community use –
schedule facility uses and manage requests from the community all in one place.

Just imagine that you’re a football player and you can rent a football field at Harvard to play with your friends. Amazing, right?

Must have:

• 4+ years of experience in Data Engineering or related roles;
• Strong SQL skills and hands-on experience with PostgreSQL (including Aurora Serverless);
• Solid knowledge of Python for data processing and automation;
• Experience building and maintaining ETL/ELT pipelines using cloud-native tools (e.g., AWS Lambda, S3, SQS);
• Proven experience working with MongoDB and MongoDB Atlas, including event-driven architectures using Atlas Triggers, Stream Processing;
• Proficiency with dbt for building modular, testable, and well-documented data transformation workflows;
• Good understanding of data modeling principles for OLAP/OLTP systems, including normalization and dimensional modeling;
• Demonstrated experience designing and implementing data warehouses and data marts;
• Working knowledge of Node.js, particularly in backend logic tied to data ingestion or transformation workflows;
• Familiarity with cloud data platforms (e.g., AWS) and serverless computing patterns;
• A technical degree (e.g., Computer Science, Engineering, Math) is a plus;
• Upper-Intermediate English or higher for effective communication and documentation.

Soft skills:

• Proactive – you take ownership and act without waiting for direction;
• Detail-oriented – you deliver accurate, high-quality work;
• Initiative-driven – you’re eager to improve processes and take action.

Responsibilities:

• Design, implement, and maintain scalable and reliable data pipelines using Python, dbt, and AWS Lambda;
• Build and optimize data architectures to support analytics, reporting, and machine learning use cases, including data warehouse and data mart modeling on PostgreSQL (Aurora Serverless);
• Develop and manage ELT workflows that extract data from MongoDB (using Atlas triggers) and load into staging and production layers in PostgreSQL;
• Ensure data consistency and lineage by applying robust data quality checks, auditing, and reconciliation logic;
• Collaborate with cross-functional teams to gather data requirements, understand business logic, and translate them into efficient data models and transformations;
• Monitor and troubleshoot SQS/Lambda-based ingestion pipelines, addressing issues related to concurrency, message processing, and data duplication;
• Contribute to the semantic layer design used by BI and reporting tools to ensure consistency and accessibility of business metrics;
• Maintain and evolve dbt models (staging, intermediate, and marts) aligned with software engineering and analytics best practices;
• Drive continuous improvement in data engineering processes and data governance standards, ensuring scalability, maintainability, and security.

We invite a skilled and proactive Test Engineer with strong expertise in manual testing to join our team and help us deliver exceptional software development services for our client, a renowned U.S. regtech and fintech company developing a blockchain-based infrastructure for financial institutions. You'll be involved in building a platform that enables users to create and manage cryptocurrencies by applying advanced financial logic.

🟩 What's in it for you:

• Gain valuable expertise in the exciting field of fintech and blockchain
• Contribute to a global project that supports fiat and crypto payment providers with regulatory and Smart Contract integrations

✅ Is that you?

• 4+ years of hands-on commercial experience in UI and API testing
• Proficiency with REST API testing tools like Postman
• Understanding of HTTP methods and status codes
• Knowledge of web-based application functionality
• Knowledge of testing processes and test design techniques; experience writing clear and concise test cases
• Strong analytical skills for reviewing requirements, identifying gaps, and creating test cases based on complex business logic
• Upper-Intermediate English level
• Excellent communication, collaboration, and problem-solving skills

Desirable:

• CI/CD knowledge
• Knowledge of SQL
• Experience with TeamCity, Azure DevOps

🧩Key responsibilities and your contribution

• Contribute to enhancing the quality and stability of a global innovative fintech project
• Perform API testing
• Maintain accurate and detailed documentation related to the project’s testing activities
• Communicate and collaborate with the customer and development team to shape the project's direction and ensure alignment with the desired goals

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

HOW YOU WILL MAKE AN IMPACT

• Ensure high-quality standards across all customer support interactions
• Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
• Conduct regular calibration sessions to maintain unified evaluation standards
• Review and validate evaluations, identify discrepancies and improvement areas
• Prepare regular reports (weekly/monthly) on quality performance and key metrics
• Analyze recurring issues and provide actionable recommendations
• Participate in the development and update of QC guidelines, scorecards, and internal standards
• Identify inefficiencies and drive continuous improvement of QC processes
• Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
• Contribute to training initiatives based on QC insights
• Provide structured feedback to improve agent performance
• Handle and review disputed evaluations, ensuring fairness and transparency
• Monitor dispute trends and recommend process improvements
• Work with QC and analytics tools; support implementation of automation and AI solutions
• Ensure data accuracy and effectiveness of quality control tools

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in Quality Control, QA, or Customer Support Quality
• Strong understanding of QA processes, scorecards, and calibration
• Experience working with analytics, reporting, and QA tools
• Excellent attention to detail and analytical thinking
• Strong communication and feedback skills
• Ability to manage multiple priorities in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)