Jobs at Djinni

About the Role

We are looking for a Junior Operations Manager to join our People & Operations team in Uzhgorod. This role is focused on supporting business travel within Ukraine while also helping ensure the local office runs smoothly day to day. You will coordinate travel logistics, manage related documentation and expense tracking, and support visitors and office operations with a hands-on, on-site presence.

This is a great opportunity for someone who is organized, responsible, and comfortable managing logistics, payments, documentation, and in-person coordination.

What You’ll Do:

• Travel Management & Logistics
  Coordinate and book business trips within Ukraine, including transportation and accommodation.
  Support travel-related payments, expense tracking, and documentation in line with company processes.
  Prepare and maintain administrative and financial records needed for reporting.
• Office Presence & Visitor Experience
  Welcome visitors and newcomers to the Uzhgorod office and help ensure a positive experience.
  Provide practical support to visitors, including workspace setup, local guidance, and coordination help.
  Manage incoming and outgoing office deliveries and shipments.
• Operational Collaboration
  Coordinate with the broader office administration team to help keep the office stocked and running smoothly.
  Report local office maintenance, utility, appliance, or security issues as needed.
  Support local execution of internal events, celebrations, and team activities.
•  

What We’re Looking For:

• 1–3 years of experience in office administration, travel coordination, or a similar logistics-heavy role.
• Experience handling documentation, expense tracking, reporting, or payments with a high level of accuracy.
• Strong organizational skills and the ability to coordinate multiple requests and follow through reliably.
• Confidence using travel booking tools and working with transportation and logistics processes.
• A professional, welcoming communication style and the ability to work with both local and international stakeholders.
• At least an intermediate level of English for written and spoken communication.

• Ability to work on-site from our Uzhgorod office on a daily basis.

   

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• and much more.

Influence Pro Services запускає портфель B2C consumer-продуктів на ринки Tier 1 у нішах health & wellness, money & career, lifestyle і productivity. Продуктів багато, кожен потребує сильної візуальної комунікації — від соцмереж і блогів до ілюстрацій всередині сайтів.

Ми шукаємо дизайнера, який думає графікою і моушеном водночас, активно використовує AI-інструменти у щоденній роботі і вміє тримати візуальну якість на портфелі з кількох продуктів одночасно.

Що ти будеш робити

• Створювати графіку та моушен для соцмереж продуктів: пости, reels, stories, відео-креативи

• Робити ілюстрації та візуали для блогів і сайтів: hero-images, статейні обкладинки, інфографіка, in-content ілюстрації

• Працювати з анімацією і моушен-графікою: короткі промо-ролики, анімовані банери

• Підтримувати візуальну консистентність кожного продукту: тримати продукт у його стилі, не змішувати estetic-и між проєктами

• Активно використовувати AI-інструменти для прискорення продакшну: генерація візуалів, ретач, варіації, моушен

• Працювати у зв'язці з маркетинг-командою і продактами: брифи, ітерації, дедлайни

• Брати участь у формуванні brand identity нових продуктів — від мудбордів до базових візуальних систем

Що ми очікуємо

• 4+ роки комерційного досвіду в графічному та моушен-дизайні

• Сильне портфоліо з соцмережами, контент-візуалами та моушеном

• Досвід у брендингу: побудова brand identity з нуля, гайдлайни, візуальні системи

• Обов'язково — досвід роботи з AI-інструментами і вміння інтегрувати їх у щоденний продакшн

• Впевнене володіння Figma, Adobe Creative Suite 

• Розуміння специфіки візуалу для соцмереж: формати, тренди, attention economy, що працює на engagement

• Розуміння принципів UI/UX на рівні взаємодії з продуктовою командою

• Вміння працювати паралельно над кількома продуктами, перемикатись між стилями і брифами

• Англійська на рівні читання брифів і референсів

Буде плюсом

• Досвід з B2C consumer-продуктами на ринки Tier 1

• Навички 3D (Blender, Spline) або advanced моушн (Cinema 4D)

• Розуміння performance-маркетингу і креативів для UA

Що ми пропонуємо

• Робота над портфелем продуктів — не один проєкт роками, а різні естетики та виклики

• Свобода у виборі AI-стеку та підходів — ми вкладаємось у tooling

• Прямий контакт з продактами і CCO, без зайвої бюрократії

• Remote-first культура з гнучким графіком
• 24 дні оплачуваної відпустки та лікарняних
• Робота в середовищі сильних фахівців, сфокусованих на продуктових інноваціях і реальному впливі

Influence Pro Services запускає портфель B2C consumer-продуктів на ринок США у нішах health & wellness, money & career, lifestyle і productivity. Кожен продукт має сильну візуальну і контентну комунікацію — соцмережі, блоги, performance-кампанії, community-присутність.

Ми шукаємо SMM-фахівця, який веде соцмережі і блоги наших продуктів і працює у тісному тандемі з маркетологом і графічним дизайнером. SMM-команда формується під продуктовий юніт — ти не "поза продуктом", ти всередині нього.

Що ти будеш робити

• Вести соцмережі продуктів (Instagram, TikTok, X/Threads, де релевантно LinkedIn і Reddit) — content plan, продакшн, постинг, моніторинг engagement

• Створювати контент-стратегію під кожен продукт 

• Писати копірайт для соцмереж, блогів, performance-креативів — англомовний, з розумінням US-аудиторії і нюансів tone-of-voice кожного бренду

• Брати участь у рекламних кампаніях разом з маркетологом: контент для paid-креативів, landing-page copy, креативний testing

• Вести блог-контент на сайтах продуктів — статті, SEO-articles, newsletter-content

• Працювати з community-management: відповіді в коментарях, DM, модерація

• Аналізувати engagement-метрики і коригувати стратегію — reach, saves, shares, follower growth, CTR з соцмереж

• Активно використовувати AI-інструменти для прискорення контент-продакшну — research, копірайт, генерація ідей, аналіз трендів

Що ми очікуємо

• 3+ роки досвіду в SMM, з фокусом на B2C-продукти

• Досвід ведення англомовних соцмереж на ринок США або інші Tier 1 ринки (UK, AU, CA)

• Сильний англомовний копірайт на рівні носія або near-native (Upper-Intermediate і вище з підтвердженим письмовим досвідом)

• Глибоке розуміння Instagram і TikTok — тренди, формати, attention economy, що працює на engagement у 2026

• Досвід роботи з контент-стратегією — від tone-of-voice до контент-плану на місяць

• Досвід паралельного ведення кількох брендів — вміння перемикатися між тон-голосами, не змішувати естетики

• Розуміння performance-креативів — як виглядає ефективний UA-креатив, чим він відрізняється від organic-контенту

• Активне використання AI-інструментів у щоденній роботі

• Базова аналітика — вміння читати дашборди Meta Business Suite, TikTok Analytics, GA4

• Ownership-mindset: бачиш можливість росту — пропонуєш гіпотезу, не чекаєш інструкції

Буде плюсом

• Досвід ведення блогів та SEO-контенту

• Досвід роботи з community у Reddit 

• Досвід influencer-співпраць на ринок США

• Розуміння email-маркетингу (newsletter-формати, segmentation)

• Експертиза в одній із наших ніш: health & wellness, lifestyle, fintech, productivity

Що ми пропонуємо

• Робота над портфелем продуктів — не один акаунт роками, а різні бренди та виклики

• Прямий контакт з маркетологом, дизайнером і продактом у твоєму юніті

• Свобода у виборі AI-стеку та підходів — ми вкладаємось у tooling

• Remote-first культура з гнучким графіком
• 24 дні оплачуваної відпустки та лікарняних
• Робота в середовищі сильних фахівців, сфокусованих на продуктових інноваціях і реальному впливі

We are looking for an AI Video Creator & Editor who can create realistic, premium-quality images and videos using AI tools and transform them into engaging social media content.
 

Requirements

• Proven experience creating AI-generated content that looks human, authentic, and commercially usable.
• Strong portfolio showcasing both AI-generated images and videos.
• Must provide examples of previous work and a portfolio link.
• Strong understanding of luxury, lifestyle, beauty, fashion, or premium brand aesthetics.
• Ability to edit, colour grade, add sound design, captions, and motion effects.
   

Tools & Platforms

Experience with some or all of the following:

• ChatGPT
• Gemini
• Nano Banana
• Google Labs (Veo)
• Midjourney
• Runway
• DaVinci Resolve
• Adobe Premiere Pro
• Adobe After Effects
• Topaz AI
   

Responsibilities

• Create AI-generated images and videos for social media and marketing campaigns.
• Turn AI-generated assets into polished, platform-ready content.
• Apply colour grading and visual effects to ensure a consistent brand aesthetic.
• Produce short-form content including reels, hero videos, and campaign assets.
• Work efficiently and deliver content with fast turnaround times.
• Ability to transform written script into visually appealing videos where they look human, realistic and 4k resolution for social media platforms like: IG, Tiktok and Youtube.
• Ability to work independently 
• Own projects and apply creative thinking 

To Apply

Please submit:

• Portfolio link
• Examples of AI-generated images
• Examples of AI-generated videos
• List of AI tools you use regularly
• Your hourly or project-based rates
  
  
  availability to work remotely, independently and apply creative thinking. 
  
  please only apply if you have the track record of creating videos from script to video. 
  
  thank you 
   

Requirements:

• 5+ years of commercial experience in Magento 2 backend and frontend development;
• Strong expertise in PHP and object-oriented programming principles;
• Solid experience with Magento architecture, custom module development, and third-party integrations;
• Hands-on experience with Hyvä Themes and Hyvä Checkout;
• Good knowledge of MySQL, REST APIs, GraphQL, and Magento service contracts;
• Experience working with HTML5, CSS3, JavaScript, and modern frontend practices;
• Understanding of Git workflows and CI/CD processes;
• Experience with performance optimization, security best practices, and code quality standards;
• Ability to analyze business requirements and transform them into scalable technical solutions;
• Strong problem-solving skills, attention to detail, and ability to work independently;

• Upper-Intermediate English level or higher (written and spoken).

   

Responsibilities:

• Collaborate closely with project managers, customers, designers, QA engineers, and development teams;
• Design, develop, maintain, and optimize Magento 2 eCommerce solutions;
• Participate in architecture discussions and contribute to technical decision-making;
• Estimate tasks, plan development activities, and ensure timely delivery of features;
• Monitor project progress, identify risks, and take corrective actions when needed;
• Implement custom Magento modules, integrations, and frontend functionality;
• Participate in code reviews and maintain high development standards;
• Troubleshoot complex technical issues and provide effective solutions;
• Suggest and implement improvements to development processes, workflows, and project architecture;
• Participate in deployments, releases, and support activities across different environments.

We Offer:

• Long-term cooperation and stable projects;
• Flexible working hours (8-hour working day);
• emote-friendly work environment;
• Paid vacation (15 business days per year);
• Professional development opportunities;
• Supportive team environment and opportunities to work with modern Magento technologies, including Hyvä.

Не просто код, а твій вплив на мільйони українців

Nova Digital — це технологічне серце екосистеми NOVA, де твій код стає частиною щоденного життя цілої країни.

Про масштаб наших сервісів:

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

Ми будуємо не просто продукт — ми створюємо технологічну інфраструктуру, яка об’єднує людей, бізнеси та можливості вже майже по цілому світу.

Що робитимеш як BI Analyst:

• Спілкування з бізнес-замовниками для збору та уточнення вимог до звітності та аналітичних дашбордів.
• Дослідження джерел даних та оцінка їх придатності для аналітичних задач.
• Підготовка TRD (Technical Requirements Document) для:
   - DWH-розробників (створення датамартів, трансформація даних);
  -  Tableau-розробників (створення BI-проєктів).
• Контроль життєвого циклу задач: від збору вимог до тестування та передачі у продакшн.
• Управління беклогом: постановка пріоритетів, розподіл задач, контроль статусів.
• Виконання SQL-запитів для аналізу даних та валідації результатів.

Твій ідеальний профіль:

Must-have (обов’язкові вимоги):

• Досвід роботи з T-SQL (написання запитів, аналіз даних).
• Розуміння життєвого циклу BI-рішень: від збору вимог до побудови звітності.
• Навички документування вимог у вигляді технічних завдань/специфікацій (ТЗ, TRD).
• Сильні комунікаційні навички: вміння перекладати бізнес-мову на технічну і навпаки.
• Досвід роботи з Tableau (створення дашбордів, проєктів).
• Завершені курси або сертифікації з бізнес-аналізу, SQL, BI-систем.

Nice-to-have (буде плюсом):

• Самостійне створення простих дашбордів у Tableau.

Чому експерти різних напрямів працюють з нами:

Технологічно:

• Високонавантажені системи з реальними викликами масштабування

• Сучасний стек та свобода технологічних рішень

• Можливість впливати на архітектуру продуктів, якими користуються мільйони

Професійно:

• Менторство від сеньйорів з досвідом enterprise-рішень

• Разом будуємо інновації, що працюють для мільйонів

Ідейно:

• Продукт, що змінює країну — не просто ще один стартап

• Тут команди стають драйверами технологічних змін

Benefits:

• Компенсація додаткових витрат, пов'язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.

• Добровільне медичне страхування та страхування життя.

• Корпоративні знижки від партнерів NOVA.

• Підтримка ментального здоров'я. Можливість безоплатних консультацій з корпоративним психологом.

• Соціальна відповідальність та волонтерський рух “Свої для своїх”.

• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.

• Соціальні відпустки та компенсації відповідно до КЗпП України.

Наступний крок за тобою.
Ми  чекаємо на знайомство — залишилось лише отримати твоє резюме.

Очікуваний термін відповіді — до 10 робочих днів.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

Client & Project

Our client is a global leader in corporate brand protection and domain management, serving Fortune 500 and large enterprises with domain registration, online brand monitoring, and anti-counterfeiting services. Following the integration of two business units, the client is consolidating two legacy client portals into a single modern platform - completing the target portal, bringing it to feature parity with the legacy system, and migrating clients onto it ahead of a delivery deadline.

Stack: PHP 8.x (Laravel), RabbitMQ, MySQL, Nuxt.js (Vue.js), AWS.

Profile We're Looking For

A Solutions Architect with PHP background who has carried enterprise systems through real-world consolidation - splitting monoliths, migrating off legacy platforms, and integrating disparate systems - and who brings an enterprise mindset: designing for reliability, maintainability, and scale, and making trade-offs explicit rather than quietly cutting corners.

Key Responsibilities

• Own architecture and technical direction for the portal feature-parity and consolidation workstream, designing toward a single, scalable PHP/Laravel platform on AWS.
• Lead delivery of a Scrum team (PHP developers + QA): break epics into technical tasks, drive estimation and sprint planning, and own code quality through reviews and pair programming.
• Architect and oversee data migration and cutover: client migration scripts, entity-ID mapping tables, sync services, and API shims supporting the ongoing migration (including EPP/registry messaging).
• Design event-driven flows on RabbitMQ with proper error handling and back-pressure — avoiding failure modes such as silent error-code surfacing to users or runaway ticket generation from failed background messages.
• Embed observability (Datadog, AWS monitoring) so issues can be triaged and resolved quickly in production.
• Drive test automation strategy with QA to remove regression bottlenecks, and modern CI/CD practices.
• Surface technical risks and trade-offs early; capture deferred work as tracked tech debt rather than hidden corner-cutting.
• Align with client engineering leadership across US / UK / Brazil on technical direction and governance cadence.

Required Skills

• 8+ years of commercial software engineering, with strong hands-on PHP (PHP 8.x, Laravel or comparable modern frameworks).
• Proven track record in platform migrations — legacy-to-modern transitions, monolith-to-microservices decomposition, and running old and new systems in parallel during cutover.
• Strong integration background: API and event-driven integration, middleware/BFF patterns, and data synchronization (CDC tools such as Oracle GoldenGate / Debezium, or integration platforms such as MuleSoft / Boomi).
• Solid RabbitMQ and event-driven architecture experience.
• Strong MySQL skills — schema design, query optimization, performance tuning.
• Hands-on AWS experience, including migration of workloads/accounts and modern deployment patterns.
• Demonstrated technical leadership — mentorship, code reviews, and architectural decision-making.
• Excellent English; experience in a distributed, multi-timezone Agile / Scrum / Kanban setting.

Nice to Have

• Background in Java enterprise systems (the integration/migration heritage many of our strongest candidates bring), and ERP/commerce platform experience (SAP, SAP Commerce Cloud).
• Experience with AI-assisted development tools (Claude, Copilot, Cursor).
• SaaS, multi-tenant, or large-scale B2B portal experience.

Position Name: Network Engineer
Reports to: Manager, Network Services
Location/Type: UK Remote

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. 

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are looking for a skilled Network Engineer who will be responsible for designing, implementing, maintaining, and supporting the network infrastructure for our growing client base and our firm. You will work within our systems engineering team. You should have a good understanding of designing and developing scalable, maintainable, highly available network architectures. We also expect you to be a good team player and be able to meet business objectives and SLAs.

Responsibilities

• Organize network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Install, implement, and configure various types of network devices, solutions, and services, including routers, switches, firewalls, load balancers, VPN, QoS.
• Monitor system performance, ensure it is available and reliable
• Monitor system resource utilization, trending, and capacity planning
• Ensure compliance with policies and requirements and troubleshoot any issues
• Organize the implementation of security tools, policies, and procedures in conjunction with the company’s security team

• Work together with vendors and other IT personnel to resolve problems faster

   

Qualifications

• 4+ years’ experience as a Network Engineer
• 1+ years’ experience working in AWS or Azure
• 5+ years of IT or similar experience
• Experience with cloud-based networking (SaaS, IaaS, PaaS)
• Extensive experience with market leading vendors (Cisco, Palo Alto, HP, Ubiquiti, Aruba)
• Working knowledge implementing VPN technologies including IPsec, SSL VPN, and encryption.
• Experience working with next-generation firewalls (application filtering, IDS/IPS). Palo Alto Firewall experience is a must
• Significant experience with monitoring, network diagnostic and network analytics tools
• Excellent understanding of networking protocols (including IPSEC, HSRP, BGP, OSPF)
• Experience establishing Zero Trust model
• Experience with managing 20+ firewalls in Panorama

• CCNA/CCNP or similar certifications highly desirable

   

Desirable Qualities

• Implementing and managing Palo Alto Firewalls in AWS & Azure.
• Implementing and managing PAN OS SDWAN.
• Very organized with excellent communication skills.
• Goal-oriented individual with proven ability to solve problems creatively.
• Ability to multitask in a fast-paced environment.
• Excellent analytical skills.

We are looking for an Integration Team Lead to own the architecture and reliability of our advertising platform integrations while leading a small engineering team and driving the integration roadmap. In this role, you will design and scale data pipelines that process large volumes of advertising data, ensure stable data synchronization across external marketing platforms, and lead new integration initiatives from API evaluation to production rollout. You will play a key role in shaping the platform’s integration strategy, mentoring engineers, and building scalable, AI-enabled integration solutions that power our core data infrastructure.

Requirements
- 5+ years in backend/data engineering, including 2+ years working with advertising/marketing APIs.
- Hands-on experience with Meta Marketing API and/or LinkedIn Marketing API: real work with rate limits, async reports, breakdowns, attribution windows.
- Strong Python skills: production-grade code with error handling, logging, and tests.
- Experience leading a team (2+ people): code reviews, task planning, growing engineers.
- Solid understanding of data pipeline patterns: idempotency, backfill, incremental sync, schema evolution.
- Experience with GCP or comparable cloud (AWS/Azure) at the service design level.

- Actively use AI-assisted development tools (e.g., Copilot, Cursor, Claude Code) in daily engineering workflows for code generation, debugging, documentation, and data pipeline design, applying sound engineering judgment when validating AI-generated outputs.

Nice to Have
- Knowledge of the Programmatic ecosystem: DV360, The Trade Desk, OpenRTB.
- Experience with BigQuery and/or ClickHouse.
- Pulumi / Terraform for IaC.
- Understanding of advertising metrics: impressions, clicks, conversions, ROAS, attribution models.

Responsibilities
- Own the architecture and evolution of all platform integrations: Meta Marketing API, LinkedIn Marketing API, Programmatic channels (DV360, The Trade Desk, etc.).
- Lead a team of 2-4 engineers: code reviews, sprint planning, mentorship.
- Design and maintain data pipelines: Ad Platform APIs to BigQuery/ClickHouse via Cloud Run Jobs and n8n workflows.
- Ensure data sync reliability: monitoring, alerting, error handling, retry strategies.
- Work with API rate limits, OAuth flows, and webhooks across advertising platforms - Drive new integration projects from API evaluation through production rollout. 
- Collaborate with the product team to prioritize the integration roadmap.

What We Offer

- Fully remote with flexible hours (aligned with EU timezones for syncs).
- Influence on the quality assurance strategy across the entire engineering department.
- A cross-team role with visibility into every part of the product.
- AI-first tooling.
- Claude Code licenses and cutting-edge AI development workflows. 
- A team with no bureaucracy, decisions are made fast.

We are looking for an experienced ITSM Consultant to support a large-scale ITSM implementation programme across multiple portfolio companies.

The role will focus on assessing current IT Service Management processes, supporting CMDB implementation activities, facilitating process adoption, and helping operational teams transition to a shared-service operating model.

This position combines ITSM expertise, stakeholder engagement, process improvement, and programme coordination within a complex multi-company environment.

Responsibilities

ITSM Assessment & Process Improvement

• Conduct ITSM maturity assessments across multiple entities
• Evaluate Incident, Problem, Change, Request, and Knowledge Management processes
• Assess existing ITSM tools, service desk operations, SLA performance, and process effectiveness
• Identify process gaps, risks, and improvement opportunities
• Produce assessment reports and recommendations

ITSM Process Implementation

• Support the rollout of new ITSM processes and standards
• Facilitate workshops and process walkthrough sessions
• Translate programme-level process designs into practical operational guidance
• Support process adoption and readiness activities
• Promote ITIL best practices across participating organisations

CMDB & Configuration Management

• Support CMDB data collection, cleansing, and validation activities
• Assist with Configuration Item (CI) classification and relationship mapping
• Work with IT teams to establish CMDB ownership and governance
• Support discovery and asset management initiatives
• Help define ongoing CMDB maintenance responsibilities

Adoption & Change Management

• Deliver process awareness and knowledge-transfer sessions
• Monitor process adoption, compliance, and SLA performance
• Support hypercare and stabilisation activities after go-live
• Coach operational teams and process owners

Vendor & Programme Coordination

• Coordinate vendor onboarding and due diligence activities
• Manage documentation, approvals, and access requirements
• Support programme reporting, action tracking, and stakeholder communications
• Maintain programme repositories and implementation artefacts

Required Experience

• 3–5+ years of experience in IT Service Management
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management processes
• Experience supporting ITSM implementations, migrations, or transformation programmes
• Experience with CMDB implementation, data governance, or Configuration Management
• Experience facilitating workshops and stakeholder discussions
• Experience working with vendors and third-party service providers

Required Knowledge

• Strong understanding of ITIL 4 principles and practices
• Knowledge of ITSM operating models and service desk environments
• Understanding of CMDB concepts, CI management, and data governance
• Ability to analyse service metrics, ticket data, and SLA performance
• Familiarity with discovery tools and asset management concepts

Preferred Skills

• ServiceNow experience
• Experience with ITSM transformation programmes
• Change management and process adoption experience
• Programme coordination or project support experience
• Experience working in multi-entity or international environments

Certifications

Required:

• ITIL 4 Foundation

Preferred:

• ITIL 4 Specialist
• ITIL Managing Professional
• PRINCE2 Foundation
• CAPM or similar project management certification

Soft Skills

• Strong communication and stakeholder management skills
• Workshop facilitation and presentation skills
• Ability to work independently and manage multiple workstreams
• Strong documentation and reporting capabilities
• Pragmatic and collaborative mindset

About Us
We are an award-winning digital studio working with global clients in real estate, architecture, and luxury sectors. We create high-end branding, websites, and digital experiences recognized by Webby Awards and Awwwards.

Role Overview
We are looking for a Frontend / Creative Developer to create visually impressive websites with 3D elements, WebGL experiences, and smooth scroll-based animations. 

Responsibilities

• Develop interactive websites with 3D visuals, scroll animations, and smooth transitions.
• Work with Three.js, WebGL, Canvas, GSAP, ScrollTrigger, or similar technologies.
• Optimize complex visual scenes for browser performance.
• Choose the best technical approach between real-time 3D, video, or image sequences.
• Ensure responsive implementation across desktop, tablet, and mobile.
• Collaborate with designers and project managers to bring creative concepts to life.

Requirements

• Relevant experience with WebGL / Three.js / Canvas.
• Strong experience with GSAP / ScrollTrigger or similar animation tools.
• Understanding of browser performance and optimization for heavy visual scenes.
• Experience with responsive development for desktop, tablet, and mobile.
• Attention to smoothness, transitions, details, and overall visual quality.
• Portfolio with relevant WebGL / Three.js cases.

What We Offer

• Opportunity to work with an award-winning international agency.
• Exciting projects for top-tier clients in real estate, architecture, and luxury sectors.
• Remote project-based collaboration.
• Clear briefs, professional communication, and timely payments.

About the Project: We are building a massive, proprietary Ticketing & Event Management Ecosystem for the US market. This is NOT a standard booking site. We are engineering a custom, high-load platform from scratch. The ecosystem includes:

• Complex Web Platform: Handling Reserved Seating schemes, Camping bookings, and deep Event Management logic.
• On-Site Operations: Gate Scanning functionality and Ticket Printer control. We develop the scanning logic and integrate it with physical hardware for printing.

• Mobile Ecosystem: A feature-rich mobile application for organizers and attendees.

   

We don't use "out-of-the-box" solutions. We build our own logic to handle heavy complexity. If you prefer solving technical puzzles rather than integrating standard plugins, this is your place.

⚠️ THE CULTURE (Read this first): We are a US-based startup in an aggressive growth phase. We are looking for a Founding Engineer mindset.

• Intensity: We work with the US market. Late evening calls (European time) are standard to sync with the founders.
• Ownership: You don't just "close tickets." You own the feature from the database architecture to the UI. If the Gate System goes down on a Saturday night during a festival, you are the one helping to fix it.
• No "Code Monkeys": We discuss business goals. You need to understand why we are building a feature. If a requirement doesn't make sense technically, we expect you to push back and propose a better solution.

Tech Stack: React, Remix, Tailwind UI, Node.js, NestJS, TypeScript, PostgreSQL (TypeORM), GCP infrastructure.

Requirements:

• 3+ years of engineering experience, with deep expertise in the Node.js/React ecosystem.
• Modern Stack Mastery: You are proficient with NestJS on the backend and React/Remix + Tailwind UI on the frontend.
• Architectural Grit: Experience building custom complex systems (booking engines, CRM, logistics). You know how to design database schemas (PostgreSQL/TypeORM) that won't break under load.
• Integrations: Experience with payment processors (Stripe, etc.) and—crucially—an interest in working with hardware integrations (printers, scanners, IoT).
• US Startup Availability: You are comfortable working late hours and staying responsive during critical festival launches.
• Mobile Awareness: Knowledge of mobile development (React Native) is a plus.
• English: Upper-Intermediate or higher. You must be able to explain complex technical trade-offs to the founders.

Responsibilities:

• Engineer the Core: Design and develop the backend and frontend for the Ticketing Platform.
• Solve Hard Problems: Implement logic for Reserved Seating, interactive maps, and complex order flows.
• Hardware & Gate Logic: Write code that interacts with the physical world (scanning tickets, printing).
• Performance: Optimize the app to handle traffic spikes during ticket sales drops.
• Quality & DevOps: Write testable code, manage CI/CD pipelines, and deploy to GCP. You break it, you fix it.

We Offer:

• High Reward for High Performance: Competitive salary + Advanced Bonus System (We reward those who build the business with us).
• Real Engineering Challenge: No CMS wrappers. Pure custom development on an actual stack.
• Direct Impact: Your code runs the show at real festivals in the US.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement (50%).

REAL New York is hiring for several virtual roles within our marketing team, including a Web Designer/Developer, Digital Marketing Associate, Marketing Manager, and Creative Director.

The Web Designer/Developer is responsible for building and maintaining property and campaign websites using platforms like Webflow, Wix, and Squarespace, as well as custom HTML/CSS/JS. The role focuses on creating clean, responsive, and on-brand digital experiences for listings and new developments while supporting SEO and site performance.

The Digital Marketing Associate supports social media, email, and digital campaigns across REAL New York. This role helps plan and schedule content, manage day-to-day execution, and assist with reporting and analytics to drive engagement and lead generation.

The Marketing Manager oversees day-to-day marketing operations, including social media, agent marketing tools, website updates, and internal systems, ensuring consistency and efficiency across the brokerage.

The Creative Director role involves leading our creative team, overseeing branding, social media, marketing campaigns, new development launches, and implementing AI-driven marketing systems across the company.

We look forward to reviewing your resume, portfolio, and experience!

About the Company

Our client is a financial technology services provider dedicated to expanding global access to digital assets by building innovative solutions in the cryptocurrency ecosystem. Their products provide exchanges, liquidity solutions, and enterprise-grade integrations for clients worldwide. Specialized in building Crypto, Web3, and various White-Label Solutions, we are looking for a skilled QA Automation Engineer to help scale our automation infrastructure and elevate our quality assurance strategy.

In this role, you will be a core member of our engineering team, helping establish testing standards to ensure our cutting-edge crypto solutions meet enterprise-grade performance and reliability metrics. You will have an excellent opportunity to help transform our QA processes by introducing automation to a rapidly growing organization.

What You'll Do

You will act as a key driver for automation on your team, applying your technical expertise to expand robust automation frameworks while collaborating with our existing QA members. Your main responsibilities will include:

• Automation Implementation: Take hands-on responsibility for implementing, maintaining, and scaling automation practices across our core financial and crypto products.
• Framework Development: Build and extend end-to-end automation test suites using Playwright and TypeScript.
• Test Reporting & Alerts: Configure and connect external test reporters (e.g., Allure, ReportPortal, TestDino) to pipe real-time test results and alerts directly into Slack.
• Team Collaboration & Guidance: Work closely alongside a dedicated team of QA Engineers, helping them align with automation goals, share technical knowledge, and adopt automated workflows.
• Pipeline Integration: Partner with developers and DevOps engineers to integrate automated tests directly into our build pipelines (such as GitHub Actions).
• Real-Time & Data Testing: Work on stability, responsiveness, and accuracy of data-heavy and real-time interfaces (such as WebSockets) across various browsers.
• API Validation: Test and validate backend endpoints, ensuring the stability and accuracy of our financial data feeds.

Your AI & Automation Advantage

We believe AI is a powerful co-pilot for modern testing. We're looking for an engineer who actively keeps up with the evolving AI testing landscape and latest Playwright updates. Practical experience using MCP (Model Context Protocol) servers to connect AI agents with local development or browser environments is a massive advantage!

Who You Are

You are a proactive, detail-oriented, and adaptable engineer who thrives in a fast-paced environment. You are:

• A Clear Communicator: You can effectively articulate quality risks and technical testing strategies to your QA peers, developers, and stakeholders.
• A Problem-Solver: You are self-motivated, resilient, and possess strong critical thinking skills to debug complex, distributed systems.
• A Peer Mentor: You enjoy collaborating, pairing with manual testers, and contributing positively to a team culture built on continuous improvement.
• A Tech Enthusiast: You have a curious mindset with a keen interest in (or passion for) blockchain, cryptocurrency, and financial technology.

Qualifications

• English: Upper-Intermediate level of English or higher (both written and verbal).
• Experience: 2+ years of hands-on experience building and maintaining E2E test suites.
• Core Technical Skills:
  • Strong hands-on experience developing automation scripts using Playwright.
  • Proficiency in TypeScript or JavaScript.
  • Experience with API testing (RESTful APIs) and real-time data streaming technologies (WebSockets).
  • Good understanding of CI/CD concepts and automated test execution in development pipelines.
  • Proficient with Git version control and collaborative workflows.
• Education: A Bachelor's degree in Computer Science or a related field (or equivalent practical experience).

Bonus Points:

• At least a solid theoretical understanding (or practical experience) of how to test and validate GraphQL endpoints.
• Experience testing fintech applications, blockchain networks, smart contracts, or cryptocurrency exchanges.

We Offer

• Health & Wellness: Medical Insurance in Ukraine and a Multisport program in Poland.
• Flexibility & Infrastructure: Flexible working hours with access to modern offices in Ukraine and Poland (Wroclaw).
• Equipment: The company provides all necessary high-end hardware.
• Growth & Support: English classes up to three times a week, alongside corporate Mentoring and Educational Programs.
• Contractor Support: Complete tax and accounting services handled for Ukrainian contractors.
• Time Off: All official holidays alongside paid vacation and sick days.
• Culture: Regular corporate activities (incredible parties, team buildings, sports, and tech events) combined with an advanced bonus system.