Jobs at Djinni

Bitmedia Labs is an international product company founded in 2014. Today, we’re a team of 150+ specialists working globally, building products used by millions worldwide.

Our work spans two core areas:

• Game Development – browser-first games for global audiences, centered on reward-driven progression and long-term engagement.
• Digital Advertising – high-performance advertising and affiliate platforms across Web2 and Web3 markets.

Responsibilities:

• Design and create attractive and visually consistent assets that align with our existing visual guidelines;
• Optimize completed models, optimize UVs, and assemble texture atlases;
• Experience in creating animations, character animations, and animations for props.
   

Requirements: 

• 2+ years of professional experience;
• Deep knowledge of effective creation and optimization of assets for games;
• Ability to adapt to changes and learn new programs;
• Experience working with pixel textures, texture atlases, and creating them;
• Proficient in Blender;
• Experience with Photoshop;
• Good communication skills;
   

Nice to have:

• Experience in modeling with Voxel editors such as Magicavoxel and Blockbench would be a plus;
• Artistic education.
   

Hiring process:
• Intro call with a Recruiter — Technical Interview — Сollection of recommendations — Offer.

Why join Bitmedia Labs?
We care about what we build – and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:
• Professional growth through products operating at global scale;
• The opportunity to experiment, bring ideas to life, and influence product decisions;
• Collaboration with strong, experienced teammates who value quality and teamwork.

We also support you with:
• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;
• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;
• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;
• Support for your growth: courses, workshops, and conferences.

Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine – delivering over $500,000 in aid to date. Here, your work also drives social impact, and you can also join our volunteer initiatives.

If this resonates with you – send your CV and join us.
Let’s foster the world together!
 

Responsibilities:

• Own end-to-end customer support operations: strategy, execution, technology, people, and performance
• Lead the migration to a modern support platform, including setup, channel unification (live chat, email, in-app, WhatsApp), and CRM integration
• Build and manage the Help Center / Knowledge Base
• Design and enforce the KPI/SLA framework (First Response Time, CSAT, FCR, Resolution Time, AI Deflection Rate)
• Establish and run the Quality Assurance program: ticket audits, agent scoring, calibration sessions
• Manage and develop the support team — hiring, scheduling, training, coaching, performance management
• Build the operation full 24/7 multilingual support
• Implement a tiered VIP support model for high-value clients
• Partner with Product, Payments, and Compliance teams on cross-functional issue resolution and product feedback
• Own support analytics and reporting: real-time dashboards, weekly operational reports, monthly strategic reviews to leadership
• Drive proactive support initiatives (automated triggers, onboarding flows, in-app guidance) to prevent tickets at source

Requirements:

• 3+ years of experience in customer support management/leadership within iGaming/high-velocity B2C
• Hands-on experience with modern support platforms (Livechat, Intercom, Zendesk, Freshdesk, or similar)
• Proven track record of building support operations from scratch or leading a significant transformation (process design, tech migration, team scaling)
• Experience deploying and optimizing AI/chatbot automation in a support environment
• Strong understanding of support KPIs and operational metrics (CSAT, NPS, FRT, ART, FCR, SLA compliance) and how to manage them
• Experience managing outsourced/outstaff support teams across time zones
• Knowledge base and help center content management experience
• Strong analytical mindset; comfortable working with dashboards, cohort data, and performance reporting
• Excellent process design and documentation skills
• English level — B2+

Join the Data Engineering team to contribute to the ongoing maintenance and improvement of an internal LLM-powered assistant that uses hosted LLM APIs and internal knowledge sources, with a focus on reliability, retrieval quality, and operational excellence.

Responsibilities

Maintain and enhance ingestion/enrichment pipelines for internal content (parsing/extraction, normalization, metadata enrichment, deduplication, and quality monitoring)

Improve indexing and retrieval performance and quality (chunking/segmentation refinements, embedding/index update workflows, metadata filtering, caching) and support hybrid retrieval capabilities (vector + keyword/BM25 + metadata)

Implement and maintain access-aware retrieval by propagating/enforcing document permissions through indexing and query-time filters, including audit logs and validation tests

Improve source attribution so responses reliably point to the correct documents and sections in a consistent format.

Extend and harden tool/workflow execution and automations (scheduled/trigger-based), including retries, timeouts, idempotency, concurrency controls, and run history

Develop and maintain evaluation and regression testing (golden sets, automated scoring) and support structured comparisons across LLM providers/models as required

Operate the platform in production: observability (logs/metrics/tracing), alerting, incident support, performance tuning, and cost controls, plus runbooks and handover documentation

Skills

Must have

8+ years of hands-on experience in Data Science and 5+ years in Machine Learning, with a proven track record, demonstrated through a robust portfolio of projects.

Strong programming skills in languages such as Python and familiarity building ETL pipelines.

Expertise in SQL and experience with both relational (preferably Postgres) and NoSQL databases (Open Search or Elastic Search)

Familiarity with cloud platforms (e.g., AWS) and their services.

Experience with version control systems (e.g., Git) and CI/CD pipelines.

Ability to build scalable infrastructure to embed and search very large number of documents.

Ability to move fast in an environment where things are sometimes loosely defined and may have competing priorities or deadlines.

Expertise in ML inference optimizations

Solid experience with Hybrid RAG, chunking/segmentation refinements, embedding/index update workflows, metadata filtering, caching, etc.

Knowledge of network optimization for distributed ML training and inference.

Understanding of distributed training patterns and checkpointing strategies.

Strong English skills (B2 and higher)

Strong verbal and written communication skills.

Ability to work independently and collaborate in a group.

Nice to have

Agile certification

AWS/Oracle/Microsoft attestations and certifications

Domain knowledge

Trading and Capital Markets

🔎About SoftPlus Ukraine

SoftPlus Ukraine is a growing software development company with roots in Ukraine and partnerships around the globe. We collaborate with companies of all sizes and stages — from ambitious startups to established enterprises. What unites our team is a shared passion for technology, a commitment to quality, and a drive to keep improving every day.

Our people are at the heart of what we do. We’re a diverse team of skilled professionals working remotely across different cities and countries, yet closely connected through teamwork, knowledge-sharing, and mutual support.

📌The Role

We’re looking for a Trainee/Junior Manual QA Engineer to join our team and contribute to building reliable, high-quality applications. Most of our projects are developed with Angular, .NET Core (EF Core), and MS SQL, giving you the chance to work with modern, in-demand technologies.

As part of the QA team, you’ll collaborate with developers, gain hands-on experience in testing, and grow your skills in a supportive environment where learning and improvement are encouraged.

📋Key Responsibilities:

• Collaborate with the development team to define and maintain test cases and test plans
• Execute manual and automated tests to ensure software quality and reliability
• Monitor, identify, and troubleshoot issues during the deployment process
• Contribute to the optimization of testing workflows and deployment practices
• Stay up to date with emerging technologies, tools, and best practices in QA and DevOps

📝Requirements:

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software testing methodologies, techniques, and tools
• Practical experience with browser DevTools and SQL
• English proficiency at B2 level or higher
• Familiarity with version control systems (e.g., Git)
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

✅Would Be a Plus:

• Experience with automated testing frameworks
• Working knowledge of Linux environments and scripting languages (e.g., Bash, Python)
• Understanding of CI/CD pipelines and containerization technologies (e.g., Docker)

What We Offer

💸  Paid probation period — 4 weeks of full-time, hands-on experience before official hiring

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects. 
Apply now!

Who we are     

We are a Ukrainian multiproduct company for more than 500.000 clients from 120 countries.  

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We’re committed to enhancing our customers' experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.     

Product that needs your engagement     

Mobion is a cloud-based white-label platform for ride-hailing and corporate transport services. Launched in 2016 by Devart, it supports operators in 6+ countries and has handled over 20 million rides for 4M+ users and 500K drivers.  

Our ecosystem includes rider and driver apps, a real-time dispatch system, admin dashboards, and branded web portals — all backed by a secure, scalable Azure infrastructure. We offer both SaaS and franchise models to help partners grow fast across regions. 

Your future team of professionals     

You will become part of a dynamic Mobion Product Team, where we value ownership, curiosity, and collaboration. Our team includes Product Owner Lead, Product Owners, Product designers, TechWriter, and Data Entry (Geo) specialists.  The team shares a strong feedback culture and a growth mindset — we don’t just build features, we solve real problems.  

Impact you will make    

Influence how over 500,000 users interact with mobility services every day — from first tap to trip completion.  

• Own and execute the product vision for Web Team, ensuring alignment with business strategy and growth goals. 
• Define and evolve the product roadmap, balancing long-term strategy with fast, measurable impact. 
• Identify and validate new product opportunities using data, user insights, and market trends. 
• Own product outcomes: from discovery to delivery, from hypothesis to measurable results. 
• Drive a high-quality product backlog and decision-making framework focused on business value, not output. 
• Partner closely with Engineering and UX to deliver intuitive, scalable, and high-impact user experiences. 
• Lead data-driven product development: experimentation, A/B tests, and behavioral analysis. 
• Turn user and stakeholder feedback into clear product bets and priorities. 
• Communicate product direction, progress, and results to leadership and cross-functional teams. 
• Build strong cross-team alignment and resolve complex stakeholder trade-offs. 
   

Skills we are looking for     

• 2+ years of experience in product management, business analysis, or a related field, with a proven track record of delivering successful digital products.  
• Bachelor’s or Master’s degree in Business, Computer Science, Engineering, Economics, or a related field. Certifications in Scrum (CSPO, PSPO), Agile methodologies, or Product Management (e.g., Reforge) are a plus.    
• English – Intermediate and above.  
• Solid understanding of Agile methodologies (Scrum, Kanban).  
• Experience in writing clear, well-structured user stories and acceptance criteria.  
• Proven ability to manage and prioritize product backlogs.  
• Basic knowledge of UX/UI principles and user-centered design.  
• Strong stakeholder communication and requirements-gathering skills.  
• Hands-on experience working with cross-functional development teams.  
• Ability to define, track, and analyze product KPIs.  
• Experience with data-driven decision-making, including A/B testing and experimentation.  
• Strong skills in market research and competitive analysis.  
• Experience in product roadmap planning and execution.  
• Basic financial acumen, including budgeting and cost-awareness in product development.  
• Ability to lead cross-functional collaboration at an organizational level.  
• Experience in defining and communicating long-term product vision and strategy. 
   

Benefits you get    

• Maintain your work-life balance    

Manage your own working hours with our flexible schedule    

19 days of annual vacation granted on a pro-rata basis    

No overtimes required    

• Hybrid type of cooperation    

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world    

• Stay healthy    

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.    

15 working days of sick leave per year — because your health is a priority.    

• Grow with us    

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker    

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills    

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team    

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.    

• Stand with Ukraine!    

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help    

We are a perfect match if you share our values    

We are professionals in our field.    

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.    

We know how to focus on the product, think big, and at the same time delve deep into the details.    

We create a calm and friendly atmosphere within the company.    

We value the freedom of open and transparent communications.    

Radical honesty is embedded in the foundation of our culture.    

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.    

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.    

Our Hiring Process    

• Recruitment Interview    
• Technical Interview    
• Offer Call  

Requirements 

Experience 

• 5+ years of software development experience
• Strong expertise in Golang and building production-grade backend systems. 

Architecture & Systems 

• Solid understanding of microservices and distributed systems (concurrency, messaging, event-driven design). 
• Proven experience designing and supporting high-load systems. 

Cloud & Databases 

• Hands-on experience with AWS (EC2, S3, RDS, Lambda, API Gateway). 
• Advanced PostgreSQL skills, including query optimization, indexing, and replication. 

Containers & DevOps 

• Strong experience with Docker and Kubernetes. 
• Understanding of CI/CD pipelines and Infrastructure as Code concepts. 

Leadership & Soft Skills  

• Excellent communication and collaboration skills. 
• English: Upper-Intermediate or higher. 
• Proactive, ownership-driven, and results-oriented mindset. 

Nice to Have 

• Experience with high-traffic or mission-critical systems. 
• Knowledge of Redis, Kafka, RabbitMQ, MongoDB, or similar technologies. 
• Experience with Terraform or CloudFormation. 
• Background in healthcare or pharmaceutical software. 
• Familiarity with security standards and compliance (GDPR, HIPAA). 

Responsibilities: 

• Design & Develop: Build robust backend services and RESTful APIs in Golang to power our cloud-based CRM system, ensuring high performance and scalability. 
• Microservices Architecture:Implement and maintain an event-driven microservices architecture, including inter-service communication and data pipelines. 
• Database & Optimization: Work extensively with PostgreSQL(complex queries, indexing, performance tuning) to handle large volumes of data efficiently. 
• DevOps Collaboration:Collaborate with DevOps engineers to deploy and operate services using Docker, Kubernetes, Terraform, and AWS (EC2, S3, RDS, Lambda, etc.), following CI/CD best practices. 
• Code Quality:Ensure high code quality by writing unit/integration tests and participating in code reviews, following best practices for maintainability and security. 
• Team Collaboration:Work closely with front-end developers, QA, and product managers in an Agile environment to deliver features from concept to production, and troubleshoot issues in a timely manner. 

We Offer 

• Competitive Compensation with regular reviews and performance-based bonuses. 
• 100% Remote & Flexible Work schedule. 
• Paid Time Off: 24 working days of paid vacation, plus paid sick leave and public holidays. 
• Great Team & Culture: an international team with open communication, no micromanagement, and a strong focus on innovation and growth. 

Are you ready to lead the development of cutting-edge analytics dashboards? We are looking for a Principal Full-Stack Engineer with a frontend focus to join our Software Development Team. This is a full-time remote opportunity based in Warsaw, Poland, with flexibility to work from anywhere.

At Sigma Software, we partner with global innovators to deliver high-performance solutions across industries. In this role, you will architect, build, and optimize a next-generation analytics dashboard for a large-scale distributed data platform, enabling customers to uncover meaningful patterns and insights.

Why join us? You’ll benefit from remote work flexibility, professional growth opportunities, and the chance to work on international projects with a talented, collaborative team.

CUSTOMER
Our customer is a global technology provider specializing in large-scale, distributed platforms that process high volumes of data and transform raw signals into actionable insights. Their solutions serve diverse industries worldwide, enabling organizations to detect patterns, optimize operations, and respond quickly to emerging issues. They are recognized for their ability to handle extremely high and variable traffic loads with reliability and precision.

PROJECT
The project focuses on designing, developing, and maintaining a next-generation analytics dashboard for a large-scale distributed data platform. This dashboard enables customers to explore and analyze their data, uncover meaningful patterns, and identify potential issues. The role involves technical leadership, architecture design, and mentoring, as well as hands-on development using modern JavaScript frameworks and APIs.

Responsibilities

• Serve as the primary technical lead for dashboard development
• Design and architect the next-generation dashboard platform
• Lead post-mortems and coach team members on conducting thorough root cause analyses
• Partner closely with Product and Research teams to align features with business needs
• Profile, debug, optimize, and strengthen the security of web applications
• Contribute to an agile development process and create clear documentation
• Mentor junior engineers and support their professional growth
• Collaborate with a high-caliber engineering team focused on learning, experimentation, and technical excellence
• Foster a high-performance engineering culture emphasizing efficiency, collaboration, and quality

Requirements 

• 8+ years of relevant experience as a Full-Stack Developer
• Proven experience building modern web applications with React, GraphQL, TypeScript, and Node.js
• Experience creating reporting dashboards and working with data tools such as SQL, Looker, dbt, and Python
• Strong frontend engineering expertise with deep understanding of UI architecture and common design pitfalls
• Commitment to correctness, performance, and delivering clean, high-quality solutions
• Ability to independently own large features from technical design to production deployment
• Experience mentoring teammates through code reviews, design discussions, and hands-on support
• Problem-solving mindset with curiosity and rigor, using experimentation to find innovative solutions
• Familiarity with AI-assisted development tools for productivity and quality improvement

• Upper-Intermediate English level

   

WILL BE A PLUS

• Experience with large-scale distributed systems
• Background in analytics platforms and ETL workflows
• Knowledge of security best practices for web applications

PERSONAL PROFILE

• Strategic thinker with strong technical leadership skills
• Collaborative and supportive mentor for engineering teams
• Detail-oriented with a focus on correctness and performance
• Innovative problem solver who embraces experimentation

We’re seeking a Junior QA Engineer with a solid understanding of testing principles and a passion for quality. As part of our QA team, you’ll play a key role in ensuring our products meet high standards of functionality, performance, and reliability.

If you have strong attention to detail, a proactive mindset, and some hands-on experience in manual or automated testing, this role is a great fit for you.

What You’ll Do

• Write and execute test cases based on product requirements and user stories
• Identify, document, and track bugs and issues
• Collaborate closely with developers and product managers to understand features and resolve issues
• Perform regression, integration, and exploratory testing
• Assist in creating and maintaining test documentation and test plans
• Contribute to improving QA processes and overall product quality

What We’re Looking For

• 1–2 years of experience in software QA (manual and/or automated)
• Strong understanding of software testing fundamentals and QA methodologies
• Experience working with tools like JIRA, TestRail, or similar test management tools
• Basic knowledge of web technologies (HTML, CSS, JavaScript)
• Familiarity with browser dev tools and debugging techniques
• Ability to think critically and identify edge cases
• Excellent communication and documentation skills
• Strong desire to learn and grow in a fast-paced environment

Bonus Points

• Exposure to test automation tools (e.g., Selenium, Cypress, Playwright)
• Basic scripting or coding knowledge (JavaScript, Python, etc.)
• Experience testing APIs using tools like Postman
• Understanding of CI/CD workflows and Git

We are looking for a senior Full Stack developer with expertise in Angular and .NET Core. This is a great opportunity for you to work with cutting-edge technology in a team of talented developers.

Our stack:

Frontend: Angular, TypeScript

Backend: C #, .NET Core, Sql Server, Azure

Responsibilities

• Develop Marketing CRM for a Healthcare industry
• Coding: 60% in Angular and 40% in C#
• Write Sql and Stored Procedures
• Utilize Claude Code to accelerate coding and refactoring
• Ensure high speed of the system and its stability

Requirements

• Ability to build and deliver a product in startup environment
  You can work independently to meet the business requirements and deadlines
• At least 6 years of experience in software development
• 3 years of experience in Angular
  You know Angular concepts, routing, tools and best practices.
• 3 years of experience in .NET Core and C#
  Strong understanding of asynchronous programming, parallel processing and related concepts
• Code design proficiency
  You possess knowledge and experience in successfully implementing design patterns and developer principles such as SOLID, DRY, and KISS.
• Intermediate level proficiency in spoken and written English is mandatory, as the interview will be conducted entirely in English

Nice to have

• Experience with Azure
• Healthcare industry
• Built AI-enabled features

Key Benefits

• Payments made once a month in USD (processed via Deel).
• Local public holidays recognized.
• Two weeks of paid annual vacation.

Working Conditions

• Core working hours: 9 AM - 12 PM EST (New York)

We are a product company in the iGaming industry, looking for a Head of VIP who will take ownership of developing one of our key business направленияs.
This role involves both strategic and operational leadership with a direct impact on core business metrics.
 

⚡ Key Responsibilities

• Develop and execute the VIP strategy
• Manage operational processes and teams
• Drive and monitor key performance metrics
• Build and optimize VIP funnels and retention mechanics
• Analyze data, identify growth opportunities, and make informed decisions
• Forecast and plan performance indicators
• Collaborate closely with Product, Marketing, and Support teams
   

💫 Requirements

• 2+ years of experience in iGaming
• Proven experience in team management
• Strong experience working with metrics
• Experience building or contributing to strategy
• Solid understanding of the VIP segment and high-value customers
• Strong analytical mindset with a data-driven approach
   

✨ What We Offer

• Competitive compensation
  Salary aligned with your experience, skills, and contribution
• Remote work
  Fully remote setup with a flexible start to your workday
• Professional growth & impact
  Opportunities to grow within the company and influence product and processes
• Paid time off
  Vacation, sick leave, and additional days off
• Comfortable workspace
  Company-provided equipment and budget for home office setup if needed
• Bonuses & perks
  Transparent bonus system, weekly team activities, and regular gifts
• Team & culture
  Friendly, supportive team with open communication

UITOP, a design & development team, is seeking a Sales Development Representative. We help B2B SaaS products feel simple, modern, and easy to use. As our SDR, you will be the first point of contact, building relationships and moving leads through the funnel toward intro calls.

We transform complex B2B software into intuitive, high-end digital products. You’re an open-minded, results-driven individual who takes initiative and enjoys testing different approaches to find the best leads!

Responsibilities

• Manage LinkedIn profiles, create content, and engage with potential prospects.
• Contact prospects via LinkedIn and email to convert MQLs into SQLs.
• Craft personalized outreach messages aligned with our ICP and services.
• Propose new lead sourcing strategies and align with marketing/sales teams.
• Own the outbound process and drive continuous improvements.
• Analyze performance and make data-driven decisions to scale outreach.

Requirements

• A curious and open-minded personality. You are naturally interested in the "why" and "how" of things.
• 6+ months of experience in SDR, lead generation, or outreach positions.
• Proficient in LinkedIn and experienced with outreach automation tools.
• Experience in creating email and LinkedIn sequences.
• Effectively communicate the company’s value proposition and be able to read through objections and answer competitive questions.
• Understanding of Sales and Marketing principles.
• Proactive, analytical thinker with a growth mindset and a sense of humor.
• Committed to constant self-improvement and adapting based on feedback.
• Intermediate/Upper Intermediate English.

Bonus points

• Experience in the B2B segment, specifically Design & Development services.
• Experience in social selling on LinkedIn.
• Experience with sales enablement tools.
• Experience with writing posts.

Benefits

• 18 working days of vacation and 10 sick days.
• 50% coverage of English and professional courses.
• Mentorship and support from experienced colleagues.
• Competitive salary with constant performance and salary reviews.
• Financial compensation of coworking 100% (during blackouts).
• Flexible work schedule, remote.

To get things started, we’ll ask you to fill out a short form. It’s the best way for us to really see the person behind the CV. If you don’t hear back from us within two weeks, it means we’re moving forward with other candidates for now. Many thanks for your time and for understanding our process. 

We are looking for a Junior Customer Support Manager to join our team. We are open to candidates without prior experience, but experience in support (especially with document verification) will be a plus.

This is a fully remote position with a shift-based schedule.

Responsibilities:

• Handle customer inquiries via LiveChat and HelpDesk
• Process withdrawal requests: check player activity, ensure compliance with platform rules
• Perform KYC/verification: review documents and request additional information if needed
• Escalate complex or technical issues to relevant teams
• Maintain high response quality and speed

Requirements:

• English level: B2 or higher (written and spoken)
• Confident PC user, ability to quickly learn new tools and systems
• Willingness to work in shifts, including night shifts

Will be a plus:

• Previous experience in customer support (6+ months)
• Experience with document verification (KYC)
• Familiarity with tools like Jira, Confluence, Customer.io

Senior Backend Developer (CRM from scratch)

We’re looking for a Senior Backend Developer to build a CRM system from scratch. You’ll have a strong impact on architecture, product decisions, and business logic.

Responsibilities:

• Design and develop CRM architecture from scratch
• Build and optimize databases
• Develop APIs (REST / GraphQL / Webhooks)
• Implement business logic (sales pipeline, roles, access control)
• Integrate with external services
• Ensure data security and integrity

Must-have:

• 3+ years of backend development experience
• Strong SQL and database design skills (normalization, indexing, optimization, ER-diagrams)
• Experience with APIs (REST / GraphQL / SOAP, Webhooks)
• One of the stacks: Python / Node.js / PHP
• Docker + cloud platforms (AWS / GCP / Azure)
• NoSQL (Redis / MongoDB)
• Understanding of RBAC, audit logging, data security (GDPR, encryption)
• Experience with ETL processes and data handling (validation, cleaning)

Nice to have:

• Experience building CRM systems
• Strong business/system analysis skills

We offer:

• Build a CRM from scratch (no legacy)
• High impact on technical decisions
• Fast processes, no bureaucracy

About the Product:

Retently is a Customer Experience Management platform for SaaS, E-commerce & Financial Services companies. Used by 1,000+ brands to collect, understand, track, and act on customer feedback (NPS, CSAT, CES). Web-based SaaS application with a mobile app in the works.
 
About the Team:
Small, distributed team based in Moldova, working fully remote. No bureaucracy. You'll work directly with the founder and development team.

The Role:
We're looking for an experienced QA Engineer to own quality across  Retently app. This is primarily a manual testing role, but with a twist, we want someone genuinely excited about using AI tools (mainly Claude Code, ) to work smarter and faster. We'll provide all the subscriptions and tools you need. You'll be testing web applications now, with mobile (iOS) testing coming as we build out mobile apps for both products.

What you'll do:
- Own manual testing of new features, bug fixes, and releases across Retently 
- Design and maintain test strategies, test plans, and test suites - Perform exploratory testing to catch edge cases, regressions, and usability issues 
- Test across browsers and devices (web now, mobile coming soon) 
- Collaborate closely with developers to reproduce, document, and verify bug fixes 
- Use AI tools to accelerate your workflow, generating test cases, analyzing requirements, writing documentation, automating repetitive tasks 
- Define and improve QA processes, testing standards, and release checklists 
- Participate in feature discussions and provide quality-focused input early in development 
- Identify areas where test automation would bring the most value

Requirements:
- 2+ years of experience in manual QA testing of web applications 
- Solid understanding of testing methodologies (test design techniques, risk-based testing, regression strategies) 
- Experience writing well-structured test plans and detailed bug reports - Familiarity with API testing (Postman or similar) 
- Comfortable with browser dev tools for debugging and network inspection 
- Experience testing complex SaaS or B2B web applications 
- Strong English communication skills (written, for documentation and team collaboration) 
- Self-driven, able to own QA end-to-end without hand-holding 
- Willingness to learn and actively use AI tools in your daily work, this is a must

Employment: Full-time
Domain:SaaS, Product
Salary:$1500–$2000
Location: Full Remote, Europe or Ukraine

Project description

One of the world's largest providers of products and services to the energy industry has a need to develop, support and integrate software system in Oil & Gas domain.
You will be a member of a cross functional team.
Key project stakeholders are open for innovative ideas.
Project is based on SCRUM methodology.
This is a great opportunity to work in an international team, apply and learn modern IT technologies

Responsibilities

Application Security with strong AI/ML security exposure

Threat modeling and risk assessment for AI systems, APIs, and cloud-native applications

Protection against prompt injection, adversarial ML, data poisoning, and model abuse

Secure SDLC and CI/CD integration, including MLOps pipelines

Hands-on experience with SAST, DAST, SCA, container scanning, and security automation

Strong collaboration with development and data science teams

Skills

Must have

5+ years in Application Security, with at least 1-2 years focused on AI/ML security

Strong secure coding and vulnerability management background (OWASP Top 10)

Experience with cloud platforms (AWS and/or Azure)

Strong programming skills in Python or Java

Familiarity with AI platforms such as Amazon Bedrock, SageMaker, or Spark

Strong communication skills

Nice to have

Good knowledge of Microsoft Active Directory services

Firewall and security group administration practical experience.

Good understanding of AICPA SOC2 controls and processes.

Thorough knowledge of network security and protocols.

Knowledge of cryptography protocols and hands-on experience in SSL certificates generation.

Penetration testing hands-on experience in Azure and AWS cloud environments and Kubernetes clusters.

Web and desktop applications penetration testing hands-on experience.

Languages

English: B2 Upper Intermediate