Jobs Poland

The product we are working on is the biggest community-based navigation app, complex web services, and other solutions related to it. The web and mobile apps handle information at a massive scale and extend well beyond the search giving people and companies a lot of new useful options. Here you’ll be a part of a skilled international team, working on an app with >100 mln users!
 

As a Head of QA, you will lead a distributed Quality Engineering organization of approximately 50 engineers across multiple teams. You will define the QA strategy, drive operational excellence, lead AI-driven quality initiatives, and continuously improve quality engineering practices across the organization. Working closely with QA Leads, Engineering, Product, and Delivery teams, you will play a key role in scaling quality and engineering excellence.

Responsibilities

• Define and execute the QA strategy aligned with business and engineering objectives.
• Lead, mentor, and develop a distributed QA organization, including QA Leads and Quality Engineers.
• Drive continuous improvement of QA processes, testing methodologies, operational efficiency, and testing cycle time.
• Establish and enforce QA standards, quality metrics, KPIs, OKRs, and engineering best practices across teams.
• Lead the adoption of AI-powered testing solutions, automation technologies, and modern QA tools while driving AI capability across the organization.
• Define and execute scalable quality engineering and automation strategies across multiple products and teams.
• Partner with Engineering, Product, and Delivery leadership to ensure high-quality software releases, manage quality risks, and provide strategic guidance on quality initiatives.
• Act as the primary escalation point for complex technical, organizational, and quality-related challenges.
• Own the QA hiring strategy, talent development, succession planning, and organizational growth.

• Foster a culture of innovation, accountability, continuous learning, and engineering excellence by identifying and implementing new processes and AI-driven improvements.

   

Requirements

• Location in Warsaw (office-based role)
• 8+ years of experience in Software Quality Assurance.
• 4+ years of experience leading QA teams in a product environment.
• Proven experience managing large QA organizations (20+ engineers), including QA Leads.
• Experience defining QA strategy, organizational standards, KPIs, and scalable quality processes.
• Strong experience driving process optimization and operational excellence across QA organizations.
• Experience defining and executing test strategies and modern Quality Engineering practices.
• Good understanding of AI applications in software testing and a track record of evaluating or adopting AI-driven solutions to improve QA processes.
• Deep understanding of SDLC, Agile methodologies, CI/CD, and software testing best practices.
• Strong leadership, stakeholder management, communication, and decision-making skills.
• Fluent English (C1/C2).

Nice to Have

• Hands-on experience with test automation frameworks and QA architecture.
• Experience validating AI-based products or LLM-powered applications.
• Experience with cloud platforms and distributed systems.
• Performance, security, or reliability testing experience.
• ISTQB certification or equivalent.

We Offer

• Opportunity to work on a global product used by 100+ million users worldwide.
• Competitive compensation package, including 20 paid vacation days and paid sick leave.
• Full-time office-based work (5 days per week) in a modern, comfortable office in Warsaw.
• Flexible working hours with a healthy work-life balance.
• Private medical insurance.
• English classes with a native speaker and wellness activities, including online yoga.
• Paid tech training and other activities for professional growth;
• Modern, comfortable office and a friendly, supportive engineering culture.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

Technology Stack:

Docker, Terraform, Terragrunt, Azure, AWS, Github

Requirements:

- Deep understanding of DevOps as a culture that fosters collaboration between development and operations teams to ensure continuous integration, deployment, and monitoring throughout the software development lifecycle.

- Experience in implementing and maintaining DevOps practices within an organization.

- Extensive experience with Git, including managing repositories, designing and implementing branching strategies (e.g., Gitflow, Trunk-based development).

- Expertise in designing and implementing CI/CD pipelines that ensure seamless integration and deployment across environments.

- At least 3 years of experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.

- At least 3 years of experience with containerization technologies such as Docker, and orchestration tools like Kubernetes or Amazon ECS.

- At least 3 years of Experience managing cloud services (e.g., AWS, Azure, GCP), including cloud infrastructure, services, and organizations.

- Proficiency with monitoring and logging tools.

Responsibilities:

- Implement and maintain Infrastructure as Code (IaC) practices for consistent infrastructure provisioning.

- Set up and manage CI/CD pipelines to automate deployment processes.

- Oversee the management and configuration of infrastructure to ensure scalability, security, and high availability.

- Manage container orchestration and configuration.

- Conduct log management, system performance monitoring, and troubleshooting of production issues.

- Ensure system security and manage cloud services.

- Perform regular backup and restore procedures to safeguard data integrity.

- Conduct infrastructure audits to ensure compliance with standards and best practices.

- Collaboration with various teams to achieve project goals.

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Health insurance program;

- Flexible working hours;

- Sponsored company educational program, corporate library;

- A unique and friendly environment where everyone can explore and learn new technologies.

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

Department/Project Description

For more than 15 years, GlobalLogic has partnered with businesses across every major industry to make amazing products and connect the dots between people, products, and business opportunities. Now, in an increasingly digital world that places the consumer at the center of every interaction, GlobalLogis is helping businesses to depict how they can connect the dots back to consumers, innovate within predictable budgets, and bring the next generation of digital products and services to market.

As a team, we are looking for experienced and ambitious people who are ready to take projects under control and be responsible for the successful delivery on time within budget and scope. A successful candidate should have a background in business skills, management, budgeting, and analysis, as well as be skilled at getting the best out of the people and projects that they oversee.

If you speak Japanese and English and have any project management experiences or willing to lean towards such career path this opportunity may find you well. In GlobalLogic we work extensivelly with Hitachi Japan engineering teams hence we are looking for people who have proven Japanese and English speaking skills to help us set-up engineering teams to build long term partnership and provide product content.

Must have:

• Written and spoken Japanese language proficiency (equivalent of JLPT N1 or N2, it is not mandatory to have an official JLPT certification)
• Written and spoken English language proficiency (equivalent of B2 or higher)
•  Hands-in experience in IT project management - best in the area of software development life cycle
• Proven track record of working closely with customers across multiple SDLC stages
• Proven communication and interpersonal skills to fascilitate working between Japan and CEE based teams
• Ability to make decisions with a limited amount of information
• Ability to guide the team through uncertainty and complexity to deliver agreed content

• Self-reliant

   

Job Responsibilities

• Develop, execute and maintain project plans, deliverables, and project documentation.
• Elicit, analyse, document, and validate business and functional requirements.
• Facilitate workshops and meetings with stakeholders to clarify business needs and priorities.
• Translate business requirements into actionable specifications for the delivery team.
• Establish and maintain trusted and effective communication with the customer, stakeholders, and GlobalLogic project teams.
• Tailor project delivery processes to ensure high-quality outcomes.
• Monitor, manage, and mitigate project risks, issues, and dependencies.
• Manage distributed project teams throughout the project lifecycle.
• Support backlog refinement, scope management, and change request assessment.
• Ensure alignment between business objectives, project scope, and delivered solutions.
• Identify opportunities for process and solution improvements.
• Report project status, risks, and key challenges to stakeholders in a clear and structured manner.

Department/Project Description

For more than 15 years, GlobalLogic has partnered with businesses across every major industry to make amazing products and connect the dots between people, products, and business opportunities. Now, in an increasingly digital world that places the consumer at the center of every interaction, GlobalLogis is helping businesses to depict how they can connect the dots back to consumers, innovate within predictable budgets, and bring the next generation of digital products and services to market.

As a team, we are looking for experienced and ambitious people who are ready to take projects under control and be responsible for the successful delivery on time within budget and scope. A successful candidate should have a background in business skills, management, budgeting, and analysis, as well as be skilled at getting the best out of the people and projects that they oversee.

If you speak Japanese and English and have any project management experiences or willing to lean towards such career path this opportunity may find you well. In GlobalLogic we work extensivelly with Hitachi Japan engineering teams hence we are looking for people who have proven Japanese and English speaking skills to help us set-up engineering teams to build long term partnership and provide product content.

Must have:

• Written and spoken Japanese language proficiency (equivalent of JLPT N1 or N2, it is not mandatory to have an official JLPT certification)
• Written and spoken English language proficiency (equivalent of B2 or higher)
•  Hands-in experience in IT project management - best in the area of software development life cycle
• Proven track record of working closely with customers across multiple SDLC stages
• Proven communication and interpersonal skills to fascilitate working between Japan and CEE based teams
• Ability to make decisions with a limited amount of information
• Ability to guide the team through uncertainty and complexity to deliver agreed content

• Self-reliant

   

Job Responsibilities

• Develop, execute and maintain project plans, deliverables, and project documentation.
• Elicit, analyse, document, and validate business and functional requirements.
• Facilitate workshops and meetings with stakeholders to clarify business needs and priorities.
• Translate business requirements into actionable specifications for the delivery team.
• Establish and maintain trusted and effective communication with the customer, stakeholders, and GlobalLogic project teams.
• Tailor project delivery processes to ensure high-quality outcomes.
• Monitor, manage, and mitigate project risks, issues, and dependencies.
• Manage distributed project teams throughout the project lifecycle.
• Support backlog refinement, scope management, and change request assessment.
• Ensure alignment between business objectives, project scope, and delivered solutions.
• Identify opportunities for process and solution improvements.
• Report project status, risks, and key challenges to stakeholders in a clear and structured manner.

We are looking for an experienced Senior SAP Hybris (SAP Commerce) Engineer to join a team working on a large, unified enterprise e-commerce platform used across multiple business units.

The platform is built on SAP Hybris (SAP Commerce) and consists of a shared Core providing common functionality, along with several business-specific Hybris projects built on top of it. The team is expanding to support new Hybris implementations, platform evolution, and modernization initiatives.

This role is ideal for an engineer who has deep, hands-on experience with SAP Hybris architecture, understands enterprise e-commerce challenges, and enjoys working on scalable, high-load systems.

Key Responsibilities:

• Design, develop, and maintain scalable, high-quality SAP Hybris solutions with proper test coverage;
• Analyze business requirements and translate them into technical solutions using SAP Hybris and Spring Framework;
• Implement new features and enhancements for both Core and project-specific Hybris implementations;
• Troubleshoot and resolve production issues, performance bottlenecks, and incidents;
• Collaborate closely with incident management and cross-functional teams;
• Participate in code and design reviews, ensuring best practices and coding standards;
• Contribute to the evolution of platform architecture and development processes;

• Communicate daily with technical leads, team members, and managers in an international environment.

   

Required Skills & Experience:

• 5+ years of experience in Java / J2EE development, preferably in e-commerce environments;
• Strong hands-on experience with SAP Hybris (SAP Commerce);
• Experience working with Hybris accelerators and custom extensions;
• Solid knowledge of Java 11/17 and Spring Framework (Core, MVC);
• Experience building and supporting high-load, scalable applications;
• Strong understanding of:
  • Object-Oriented Design and Analysis;
  • Servlets, JSP, Tomcat;
  • JPA / Hibernate;
  • Web Services and SOA principles;
  • MVC architecture (Spring MVC);
• Good knowledge of relational databases and data processing (SQL, XML);
• Experience with unit and integration testing (JUnit, SoapUI, etc.);

• Upper-Intermediate or higher level of English.

   

Nice to Have:

• Experience with SAP Commerce Cloud (CCv2);
• Basic front-end knowledge (HTML, CSS, JavaScript, jQuery);
• Experience integrating with SAP ERP;
• Previous experience working on large-scale enterprise e-commerce platforms.

• вести соціальні мережі креаторів та інфлюенсерів;
• формувати та реалізовувати індивідуальні контент-стратегії;
• створювати контент-плани з урахуванням позиціонування та особливостей кожного personal brand;
• готувати ідеї, референси, сценарії та ТЗ для створення контенту;
• координувати підготовку, погодження та своєчасну публікацію контенту;
• адаптувати контент під Instagram, TikTok, X/Twitter і Telegram;
• працювати з CTA, посиланнями та конверсійними механіками;
• ставити задачі креаторам та контролювати їх виконання;
• аналізувати показники соціальних мереж та ефективність контенту;
• тестувати нові формати, креативи та механіки просування;
• стежити за актуальними трендами та механіками платформ.

• від 2 років досвіду в SMM;
• практичний досвід роботи з Instagram, TikTok, X/Twitter і Telegram;
• розуміння контент-стратегії, CTA, воронок та механік залучення аудиторії;
• уміння створювати контент-плани, ТЗ та зрозумілі інструкції;
• досвід роботи з аналітикою соціальних мереж: охоплення, ER, переходи, CTR, підписки та конверсії;
• уміння працювати з даними, знаходити точки росту та перевіряти гіпотези;
• розуміння принципів розвитку personal brand;
• організованість, відповідальність та дотримання дедлайнів;
• впевнена комунікація та готовність працювати з міжнародною командою;
• англійська на рівні, достатньому для роботи з контентом та платформами;
• володіння Figma, Photoshop або Canva.

• досвід роботи з creator economy, influencer marketing, talent management або entertainment;
• досвід роботи з dating / lifestyle / beauty / fashion / entertainment нішами;
• досвід роботи з міжнародними ринками;
• розуміння японської культури та специфіки японської аудиторії;
• досвід у performance-маркетингу та побудові конверсійних воронок;
• навички базового монтажу, дизайну або роботи з AI-інструментами;
• портфоліо з конкретними результатами та кейсами.

• Перегляд резюме.
• Знайомство з рекрутером.
• Тестове завдання.
• Технічне інтерв'ю з Head of Marketing та керівником SMM департаменту.

We are looking for a Senior Manual QA Engineer (Desktop macOS) to join our PDF Expert team. You’ll help ensure the quality and reliability of a product used by millions of people, working closely with developers and the product team to test new features and improve the overall user experience.

What you'll do:

• Own end-to-end QA for PDF Expert iOS/Mac/Web releases - plan and run release testing so every version ships on time, bug-free in covered scenarios.
• Build and maintain test plans, test runs, and test cases in QA Sphere covering the app's key user flows, keeping them current to avoid hotfixes.
• Drive post-release quality - monitor customer issues (Helpspot) and crashes (AppCenter), triage and close resolutions in Jira.
• Ensure PDF Expert's key dependencies - pdfexpert.com and the checkout flow - work as expected for customers.
• Help maintain the quality bar for AI-powered features in the app.
• Partner with Product, Design, and Engineering across planning, grooming, and design reviews, surfacing risks early and contributing to strategy.
• Drive continuous improvement of QA processes by reviewing teammates' test cases/runs and proposing improvements.

About you:

• 2+ years of hands-on manual QA experience, ideally with native mobile/desktop apps (iOS/macOS).
• Strong test design skills - writing clear test plans, test cases, and test runs (experience with QA Sphere or similar tools is a plus).
• Solid grounding in QA fundamentals: functional, UI/UX, regression, and localization testing.
• Proven experience owning release testing and sign-off before shipping to customers.
• Practical experience with Jira (or similar) for tracking, prioritizing, and closing bugs.
• Strong attention to detail combined with the ability to estimate testing effort accurately.
• English at B2 level or higher, for clear collaboration with Product, Design, and Dev.

Would be a plus:

• Experience testing subscription, checkout, or in-app purchase flows, ideally with Stripe or PayPal.
• Familiarity with crash-reporting/analytics tools (e.g., Firebase) and customer support platforms (e.g., Helpspot).
• Basic understanding of security and privacy testing principles.
• Exposure to testing AI-powered features or LLM-based functionality.
• Familiarity with Figma or similar tools for reviewing designs.
• Experience testing the same product across multiple platforms (iOS, macOS, Web).
• Experience reviewing or mentoring on test cases/test runs written by other QA engineers.

What you will get at Readdle:

• Customer-centric culture. We put our users at the heart of everything we do. Every team member has the opportunity to engage directly with customers, gaining insights that shape meaningful, delightful experiences for millions worldwide.
• Relentless growth. We’re committed to mastery in our craft. We take ownership of our work, decisions, and outcomes, and we see feedback as a catalyst for growth. Every challenge is an opportunity to learn, evolve, and raise the bar.
• Exceptional people, exceptional team. Our greatest strength is our people. We care deeply about each other, work transparently, and celebrate collective success. Together, we build an environment where everyone can do their best work and grow beyond their potential.
• Real impact. We design products that truly matter. Our focus is on delivering tangible value, simplifying complexity, pushing boundaries, and continuously improving how we build and deliver solutions to our users.
• Culture of innovation. We embrace curiosity and creativity in everything we do. Fresh ideas are not just welcomed, they’re expected, celebrated, and turned into real innovations that shape the future of our products and company.

Jesteśmy Rocket Recruiters – agencją rekrutacyjną, która pomaga firmom znajdować odpowiednich specjalistów i stawia na długofalową współpracę.

Obecnie prowadzimy rekrutację dla naszego partnera – Freedom24, międzynarodowej firmy inwestycyjnej należącej do globalnego holdingu notowanego na giełdzie NASDAQ. Firma działa zgodnie z europejskimi standardami, jest obecna w 11 krajach i dynamicznie rozwija swoją działalność na rynku europejskim.

Aktualnie zespół poszukuje osób do nowego projektu związanego z obsługą obecnych klientów z Europy. To świetna okazja dla kandydatów, którzy biegle posługują się językiem angielskim. Dodatkowym atutem będzie znajomość innego języka europejskiego, np. niemieckiego, hiszpańskiego, włoskiego lub polskiego.

📌 Na czym polega praca?
• kontakt z obecnymi klientami przez telefon, e-mail i komunikatory,
• pomoc w korzystaniu z platformy inwestycyjnej,
• wyjaśnianie działania platformy oraz podstaw rynku giełdowego (po pełnym szkoleniu),
• prowadzenie komunikacji zgodnie z procedurami oraz uzupełnianie informacji w systemie CRM,
• budowanie długoterminowych relacji z klientami i wspieranie ich w ponownym korzystaniu z platformy.

💰 Wynagrodzenie: 1500–2500 USD miesięcznie (1000 USD podstawy + system premiowy)
📍 Praca stacjonarna – Warszawa
🕘 Godziny pracy: poniedziałek–piątek, 9:00–18:00
📄 Oficjalne zatrudnienie

💡 Uwaga!

Jesteśmy otwarci na studentów ostatnich lat oraz kandydatów bez doświadczenia komercyjnego – najważniejsze są motywacja i chęć do nauki.

• Dodatkowym atutem będzie znajomość jednego z języków europejskich.

 Ważne ❗❗❗ Nie rozpatrujemy kandydatów, którzy pracowali przy szarych/czarnych schematach lub projektach typu scam.
 

🔥 Poszukujemy 2 osób do zespołu, dlatego działa u nas program poleceń. Za skuteczne polecenie kandydata oferujemy bonus w wysokości 100 USD.
 

To świetna okazja dla specjalistów Junior/Mid, którzy chcą zdobyć nowe umiejętności i rozwijać się w stabilnej, międzynarodowej firmie o europejskich standardach.
 

Jeśli brzmi to jak coś dla Ciebie – wyślij swoje CV i poznajmy się! 😉

Moon Active is a company driven by the mission to become a global leader in mobile gaming. Founded in 2011, our passion for creativity, cutting-edge technology, and delivering exceptional player experiences has resulted in games enjoyed by millions worldwide.
 

We're looking for a Site Reliability Engineer to join our talented community of professionals in our Warsaw office and contribute to the ongoing success of our leading mobile gaming products.
 

The Site Reliability department focuses on ensuring the continuous smooth operation of live production systems that serve millions of players globally. You will support production activities by troubleshooting, developing, maintaining, and documenting technical solutions related to Moon Active’s production infrastructure.
 

Responsibilities

• Ongoing monitoring and control of the availability of the different services of the production 24/7
• Monitoring and detecting problems in the production environment, as well as 1st and 2nd tier infrastructure and application troubleshooting
• Working within Operations with interfaces to Product, R&D and Support teams to escalate, troubleshoot and resolve complex issues
• Ensuring proper documentation is provided for all supported SRE activities and standards

Requirements

• AI driven mindset and experience in LLM tools usage
• Experience with Linux based systems
• Scripting experience (Python/Bash/etc)
• Basic monitoring experience
• Good communications skills
• Troubleshooting and problem-solving skills
• A team player with the flexibility to work rotating shifts between 7:00 and 21:00
• Proficiency in English

Advantages

• Be familiar with AWS/GCP (or other cloud providers)
• Be familiar with AI tools (Cursor, Claude Code, MCP etc.)
• Experience with monitoring tool and vendors such as Prometheus, Grafana, ELK, NewRelic, Signalfx, CloudWatch, DataDog, etc
• Experience with SQL
• Experience with IaC (Terraform)
• Experience with distributed systems, containers and Kubernetes.
• Ukrainian or Russian language skills

Benefits

• Join a global, data-driven company with a unique product and a strong R&D center
• Work in an exceptional, innovative, and dynamic environment
• Enjoy full transparency and open communication with colleagues
• Take advantage of tremendous opportunities for growth and career advancement
• Influence and help build personalized product experiences for millions of users

We offer

• Generous compensation; paid vacation and sick leave
• Comprehensive medical and life insurance for you and your family members
• From Yoga & Pilates to CrossFit & running classes - we keep moving. Plus a MultiSport card to top it off
• Comfortable office located on Królewska 16 street, Warsaw
• Free daily breakfasts and lunches, as well as a fully stocked kitchen with snacks and fruits
• The latest tech equipment, including macOS devices
• Training & Development/Tuition reimbursement
• Friend Referral Program with generous bonuses
• Friday Happy Hours and team gatherings to foster a fun and collaborative workplace culture
• Relocation bonus for non-local candidates
• Bicycle and Car parking

Hi there! We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.We are looking for a Help Desk Specialist in Warsaw office.

Responsibilities:

• Providing technical support to users via Help Desk (1st and 2nd line): handling incidents and service requests
• Supporting and configuring workstations on Windows/macOS/Linux
• Preparation, configuration, and formatting of new devices (laptops, PCs, peripherals)
• Equipment accounting: issuance, receipt, preparation for reuse
• Support for users in solving basic and intermediate IT problems (hardware/software)
• Consulting on software use and configuration
• Employee onboarding/offboarding (configuring access, equipment, work environment)
• Registering and configuring devices in MDM (enrollment, compliance check)
• Checking devices for basic vulnerabilities and compliance with security policies
• Proficiency in Ukrainian at the B2 level.

Skills & Qualifications:

• Solid knowledge of Windows, macOS, and Linux operating systems
• Experience with Google Workspace
• Understanding of software installation, configuration, and optimization principles
• Practical experience in formatting and preparing equipment for use
• Understanding of IT support processes and working with users
• Experience with MDM/endpoint management is a plus
• Ability to work with ticket systems (Jira, Service Desk, similar)
• Understanding of ITSM processes (Incident, Request, Change — at a practical level)
• Skills in working with scripts/automation (PowerShell/Bash — a plus)
• Knowledge of networks: TCP/IP, DNS, DHCP, VPN (user-level troubleshooting)
• Ability to maintain technical documentation and user instructions
• Understanding of SSO/MFA/Conditional Access principles (at the level of use and basic settings)
• Experience with corporate SaaS services (password managers, collaboration tools)

What We Offer:

• Flexible schedule and freedom to choose: work from our office in Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (currently in Ukraine, other countries — in progress).
• A friendly, open-minded team where it’s easy to ask questions, learn, and be yourself.
• Coverage for professional events and training.
• Birthday gifts, team buildings, and genuine team connection.
• Zero energy or business ties with the aggressor country — and we’re proud of that.

🚀 Ready to join a team?Then welcome on board — let’s grow smarter together!

The product we are working on is the biggest community-based navigation app, complex web services, and other solutions related to it. The web and mobile apps handle information at a massive scale and extend well beyond the search giving people and companies a lot of new useful options. Here you’ll be a part of a skilled international team, working on an app with >100 mln users!

As a Head of QA, you will lead a distributed Quality Engineering organization of approximately 50 engineers across multiple teams. You will define the QA strategy, drive operational excellence, lead AI-driven quality initiatives, and continuously improve quality engineering practices across the organization. Working closely with QA Leads, Engineering, Product, and Delivery teams, you will play a key role in scaling quality and engineering excellence.

Responsibilities

• Define and execute the QA strategy aligned with business and engineering objectives.
• Lead, mentor, and develop a distributed QA organization, including QA Leads and Quality Engineers.
• Drive continuous improvement of QA processes, testing methodologies, operational efficiency, and testing cycle time.
• Establish and enforce QA standards, quality metrics, KPIs, OKRs, and engineering best practices across teams.
• Lead the adoption of AI-powered testing solutions, automation technologies, and modern QA tools while driving AI capability across the organization.
• Define and execute scalable quality engineering and automation strategies across multiple products and teams.
• Partner with Engineering, Product, and Delivery leadership to ensure high-quality software releases, manage quality risks, and provide strategic guidance on quality initiatives.
• Act as the primary escalation point for complex technical, organizational, and quality-related challenges.
• Own the QA hiring strategy, talent development, succession planning, and organizational growth.

• Foster a culture of innovation, accountability, continuous learning, and engineering excellence by identifying and implementing new processes and AI-driven improvements.

   

Requirements

• Location in Warsaw (office-based role)
• 8+ years of experience in Software Quality Assurance.
• 4+ years of experience leading QA teams in a product environment.
• Proven experience managing large QA organizations (20+ engineers), including QA Leads.
• Experience defining QA strategy, organizational standards, KPIs, and scalable quality processes.
• Strong experience driving process optimization and operational excellence across QA organizations.
• Experience defining and executing test strategies and modern Quality Engineering practices.
• Good understanding of AI applications in software testing and a track record of evaluating or adopting AI-driven solutions to improve QA processes.
• Deep understanding of SDLC, Agile methodologies, CI/CD, and software testing best practices.
• Strong leadership, stakeholder management, communication, and decision-making skills.
• Fluent English (C1/C2 level).
• Fluent Ukrainian (C1/C2 level).

Nice to Have

• Hands-on experience with test automation frameworks and QA architecture.
• Experience validating AI-based products or LLM-powered applications.
• Experience with cloud platforms and distributed systems.
• Performance, security, or reliability testing experience.
• ISTQB certification or equivalent.

We Offer

• Opportunity to work on a global product used by 100+ million users worldwide.
• Competitive compensation package, including 20 paid vacation days and paid sick leave.
• Full-time office-based work (5 days per week) in a modern, comfortable office in Warsaw.
• Flexible working hours with a healthy work-life balance.
• Private medical insurance.
• English classes with a native speaker and wellness activities, including online yoga.
• Paid tech training and other activities for professional growth;
• Modern, comfortable office and a friendly, supportive engineering culture.

The product we are working on is the biggest community-based navigation app, complex web services, and other solutions related to it. The web and mobile apps handle information at a massive scale and extend well beyond the search giving people and companies a lot of new useful options. Here you’ll be a part of a skilled international team, working on an app with >100 mln users!

As a Head of QA, you will lead a distributed Quality Engineering organization of approximately 50 engineers across multiple teams. You will define the QA strategy, drive operational excellence, lead AI-driven quality initiatives, and continuously improve quality engineering practices across the organization. Working closely with QA Leads, Engineering, Product, and Delivery teams, you will play a key role in scaling quality and engineering excellence.

Responsibilities

• Define and execute the QA strategy aligned with business and engineering objectives.
• Lead, mentor, and develop a distributed QA organization, including QA Leads and Quality Engineers.
• Drive continuous improvement of QA processes, testing methodologies, operational efficiency, and testing cycle time.
• Establish and enforce QA standards, quality metrics, KPIs, OKRs, and engineering best practices across teams.
• Lead the adoption of AI-powered testing solutions, automation technologies, and modern QA tools while driving AI capability across the organization.
• Define and execute scalable quality engineering and automation strategies across multiple products and teams.
• Partner with Engineering, Product, and Delivery leadership to ensure high-quality software releases, manage quality risks, and provide strategic guidance on quality initiatives.
• Act as the primary escalation point for complex technical, organizational, and quality-related challenges.
• Own the QA hiring strategy, talent development, succession planning, and organizational growth.

• Foster a culture of innovation, accountability, continuous learning, and engineering excellence by identifying and implementing new processes and AI-driven improvements.

   

Requirements

• Location in Warsaw (office-based role)
• 8+ years of experience in Software Quality Assurance.
• 4+ years of experience leading QA teams in a product environment.
• Proven experience managing large QA organizations (20+ engineers), including QA Leads.
• Experience defining QA strategy, organizational standards, KPIs, and scalable quality processes.
• Strong experience driving process optimization and operational excellence across QA organizations.
• Experience defining and executing test strategies and modern Quality Engineering practices.
• Good understanding of AI applications in software testing and a track record of evaluating or adopting AI-driven solutions to improve QA processes.
• Deep understanding of SDLC, Agile methodologies, CI/CD, and software testing best practices.
• Strong leadership, stakeholder management, communication, and decision-making skills.
• Fluent English (C1/C2 level).
• Fluent Ukrainian (C1/C2 level).

Nice to Have

• Hands-on experience with test automation frameworks and QA architecture.
• Experience validating AI-based products or LLM-powered applications.
• Experience with cloud platforms and distributed systems.
• Performance, security, or reliability testing experience.
• ISTQB certification or equivalent.

We Offer

• Opportunity to work on a global product used by 100+ million users worldwide.
• Competitive compensation package, including 20 paid vacation days and paid sick leave.
• Full-time office-based work (5 days per week) in a modern, comfortable office in Warsaw.
• Flexible working hours with a healthy work-life balance.
• Private medical insurance.
• English classes with a native speaker and wellness activities, including online yoga.
• Paid tech training and other activities for professional growth;
• Modern, comfortable office and a friendly, supportive engineering culture.

We are looking for an experienced HR Generalist to join our team in Warsaw. The role will have a strong HR focus, covering the full employee lifecycle—from onboarding and ongoing employee support to performance management, engagement, development, and offboarding. You will serve as a trusted point of contact for team members and managers while ensuring that our HR processes, policies, and employee experience remain effective, consistent, and aligned with business needs.

Key Responsibilities

• Act as the main point of contact for day-to-day HR matters.
• Coordinate onboarding, adaptation, performance review, and offboarding processes.
• Maintain HR documentation, employee records, policies, guidelines, and databases.
• Support employee engagement, feedback, and other people initiatives.
• Continuously improve internal HR processes and the overall employee experience.
• Coordinate equipment handover and return documentation.
• Manage office-related matters with the coworking provider, including access cards and office access.
• Purchase office supplies and coordinate with external vendors when required.
• Support recruitment for selected roles during periods of high hiring demand.
• Assist with internal team activities and other ad hoc HR or office administration tasks.

Requirements

• Previous experience as an HR Generalist, HR Specialist, People Operations Specialist, or in a similar role.
• Professional experience in the iGaming industry is required.
• Strong understanding of the employee lifecycle and core HR processes.
• Strong organizational and communication skills with excellent attention to detail.
• A proactive, hands-on approach and the ability to manage priorities independently.
• Ability to handle confidential and sensitive information.
• Confident use of BambooHR, Google Workspace, Microsoft Office, and other relevant systems.
• Upper-intermediate English for daily professional communication.
• Based in Warsaw or nearby and able to attend the office when required.

What We Offer

• A hybrid working model with 1–2 office days per week.
• Ownership of key HR processes and the opportunity to improve internal practices.
• 22 vacation days per year.
• 10 documented sick-leave days per year.
• 5 undocumented sick-leave days per year.
• 1 mental health day per month.

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. 

Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. 

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. 

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. 

Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment   team   will   connect   with   you   soon.   Your   journey   starts   here! 

About the Role 

We are seeking an experienced IT Compliance Specialist to lead and manage our compliance programs across ISO 27001 and SOC 2, ensuring our gaming platform and related services meet the highest standards of security, privacy, and regulatory compliance. The role will serve as the primary liaison for both external and internal auditors for ISO 27001 certification and SOC 2 attestation, with a focus on addressing scope changes, corporate structure changes, and responding to client security questionnaires. 

 
Key Responsibilities 

ComplianceManagement 

• Lead and maintain the company’s ISO 27001 Information Security Management System (ISMS) and SOC 2 Trust Services Criteria certification programs. 
• Serve as the primary point of contact for engaging with external and internal auditors, facilitating ISO 27001 certification and SOC 2 attestation processes. 
• Own compliance audits: plan, coordinate with auditors, collect evidence, and provide comprehensive audit responses. 
• Manage risk assessments, control testing, and remediation activities to ensure ongoing compliance. 

Policy & Process Governance 

• Develop, maintain, and enforce IT security and compliance policies, procedures, and standards. 
• Ensure documentation aligns with ISO 27001 Annex A controls, SOC 2 requirements, and addresses evolving compliance needs due to scope or structural changes. 
• Respond to client security questionnaires with accurate and detailed information to demonstrate compliance. 

Control Implementation & Monitoring 

• Oversee access control, change management, incident management, and third-party/vendor risk management within the scope of ISO 27001 and SOC 2. 
• Ensure compliance across environments supporting software development, hosting platforms, and APIs. 
• Monitor the effectiveness of security controls and recommend improvements to mitigate emerging risks. 

Audit & Assurance 

• Act as the central liaison for external auditors, regulators, and certification bodies, ensuring clear communication and issue resolution. 
• Conduct internal compliance audits, gap assessments, and readiness reviews to maintain certification readiness. 
• Track and close compliance findings and audit issues, ensuring timely resolution and documentation. 
• Provide expert guidance on compliance implications of ISO 27001 scope changes and corporate structure changes. 

Training & Awareness 

• Build awareness of compliance requirements across development, operations, and support teams. 
• Deliver targeted training on compliance obligations, including secure software development, data handling, and gaming industry standards. 
• Vendor & Third-Party Risk Management 
• Assess compliance of key vendors, including cloud hosting providers, content partners (e.g., Pragmatic Play), and integration providers. 
• Ensure contractual and SLA alignment with ISO 27001 and SOC 2 requirements. 
• Reporting 
• Provide regular compliance updates, risk posture reports, and responses to client inquiries to senior management and stakeholders. 
• Support management with compliance performance metrics and KPIs. 

Qualifications & Experience 

• Bachelor's degree in Information Security, Computer Science, Risk Management, or a related field. 
• 5+ years’ experience in IT compliance, GRC, risk management, or information security, ideally in gaming, fintech, or other regulated industries. 
• Strong understanding of: 
• ISO 27001:2022 Information Security Management System (ISMS) 
• SOC 2 Trust Services Criteria (Security, Availability, Confidentiality, Processing Integrity, Privacy) 
• Proven track record of leading certification and audit processes, including direct engagement with auditors. 
• Experience responding to client security questionnaires and communicating compliance status effectively. 
• Experience with SaaS/PaaS environments, APIs, and cloud-based hosting services. 
• Knowledge of secure SDLC, DevOps, and CI/CD compliance integration. 
• Professional certifications preferred (e.g., CISA, CISM, ISO 27001 Lead Implementer/Auditor, CCSK, CRISC). 

Key Skills 

• Excellent knowledge of IT compliance, audit, and risk frameworks, with expertise in ISO 27001 and SOC 2. 
• Strong communication and stakeholder management skills, with the ability to represent the company to auditors and clients. 
• Ability to influence cross-functional teams (dev, ops, support) to adopt compliance practices. 
• Analytical thinker with a problem-solving approach to compliance challenges, including scope and structural changes. 
• Detail-oriented with strong documentation, evidence management, and client questionnaire response skills. 

What we offer: 

• We offer a highly competitive salary 
• A detailed company training on highest standards 
• A chance to work in friendly and supportive culture 
• Tremendous growth opportunities in a large fast moving international company.