Jobs at Djinni

We are looking for flutter developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying

We are looking for flutter developer to implement new features

We are looking for C# developer for our music software

( work in Lviv or Kyiv,

remote work possibility ):

www.MusConv.com

About the project:

MusConv is b2c music software which helps people synchronize their music between music services: Spotify, Apple Music, YouTube Music, Amazon Music, Tidal and others.

We offer:

Challenging interesting project

Professional growth and development program

Flexible schedule

Team of highly talented individuals

Access to developer courses like https://www.pluralsight.com

Mentor: code reviews, studying( fiddler, postman, asynchronous programming, etc.)

5% of sources is simple gui based on xaml( avalonia similar to wpf )

95% of sources is regular .net standard( backend to interact with different music services )

We are looking for C# developer to implement new features

We’re a fast-growing outsourcing IT company that’s been around for 13 years, and we’re on the lookout for a Scrum Master for a long-term product-driven project.

You’ll be joining a multi-team Smart City software ecosystem built for the Middle East market. It’s a fully agile product-driven setup, with real users and real impact.

You’ll work mostly on the team level with 2–3 cross-functional Scrum teams, helping them stay focused, deliver value, and continuously improve. If you enjoy empowering teams and love seeing progress happen – let’s talk! 

Requirements:

• 3+ years of proven experience as a Project Manager or Scrum Master in a software development environment, including at least 2 years specifically as a Scrum Master in product teams.
• Hands-on facilitation, mentoring, and coaching skills.
• Solid knowledge of Agile approaches and frameworks (Scrum, Kanban) and the ability to apply them pragmatically.
• Experience working with multiple teams simultaneously.
• Experience with team and process metrics (including delivery metrics).
• Understanding of software development lifecycle and delivery principles.
• Understanding of modern engineering culture and practices (e.g., CI/CD, test automation, DevOps culture, feature flags, pair programming, etc) and ability to support their adoption within teams.
• Practical experience in change management.
• Strong systems thinking, empathy, active listening, and critical thinking.
• Ability to explain complex concepts simply and clearly.
• Proficiency with project management software and tools.

• Problem-solving skills and the ability to adapt to changing circumstances.

   

Nice to have:

• Agile certifications (PSM, KMP, etc.)
• Understanding of change management in complex environments.
• Experience with scaling frameworks (LeSS, Nexus, etc.)

• Experience working in a project-based environment

   

Responsibilities:

• Analyze current team processes and build a roadmap for improvement.
• Define and track team/process/delivery metrics and visualize progress.
• Coach and mentor teams to foster growth, autonomy, and self-management.
• Collaborate with the Product Owner to improve backlog refinement and goal-setting processes.
• Identify risks and remove impediments, including dependencies and bottlenecks.
• Support cross-team collaboration and communication with stakeholders.
• Facilitate team events: Daily Standups, Sprint Planning, Reviews, Retrospectives – while empowering teams to lead these sessions themselves.
• Promote a healthy team dynamic, facilitate conflict resolution, and monitor team health via observation and 1:1s.
• Mentor teams on Agile practices, Definition of Done, and effective tooling.
• Encourage and support the adoption of strong engineering practices like continuous delivery, use of feature flags, test automation, clean code, frequent refactoring, and fast feedback loops to help teams deliver high-quality, reliable software.
• Lead internal workshops/trainings on Agile techniques and tools.
• Ensure transparency through effective visualization (e.g., product goals, sprint targets, metrics).
• Work with PO and stakeholders on roadmap communication and sprint-to-product goal alignment.
• Continuously improve the Product Backlog Refinement process:
• Teach effective PBI creation and splitting techniques
• Support technical task prioritization
• Ensure backlog clarity, order, and visibility

What We Offer:

• Competitive salary
• Loyal, open-minded management and the ability to influence decision-making
• A collaborative and innovative environment with room for professional growth

Let’s Start With a Hello
We’re looking for a Senior / Lead SEO Specialist to build and scale SEO across several iGaming, betting, and review projects.
The main goal is simple: grow qualified organic traffic and FTD, primarily across Tier 1 and Tier 2 markets.
We’re looking for someone who can build a strategy, break it down into actionable tasks, execute it hands-on, and take responsibility for the result.

What You’ll Be Doing

• Build and execute SEO strategies across multiple projects.
• Break strategy into clear tasks, prioritize them, and drive execution to completion.
• Grow organic traffic and FTD, primarily in Tier 1 and Tier 2 markets.
• Scale traffic across site networks and other emerging SEO opportunities.
• Audit partner websites and provide actionable recommendations for the marketing team.
• Optimize site structure, content, meta tags, landing pages, and internal linking.
• Collect, manually analyze, and cluster semantic cores; prioritize pages and opportunities.
• Analyze competitors and identify what actually works in the SERPs.
• Integrate GEO into existing SEO processes.
• Build clear reporting around KPIs, traffic, rankings, conversions, FTD and RDT.
• Run link building: crowd, manual outreach, webmaster communication, placement control, and indexing checks.
• Work with Google Sheets and Looker Studio for reporting and analytics.
• Crawl websites using Screaming Frog or similar tools, identify technical issues, and control fixes.
• Test and apply approaches that currently work in competitive SEO: expired domains, parasite SEO, and similar tactics.

What We’re Looking For

• 3+ years of SEO experience in iGaming.
• Hands-on experience with review websites.
• Strong advantage: experience with betting and an interest in sports.
• Solid SEO cases from the last 12 months.
• Ability to build a strategy, break it into tasks, and deliver results independently.
• Strong hands-on experience with Screaming Frog or similar crawling tools.
• Understanding of the gambling niche, its specifics, and SEO risks.
• English B1+ — enough to communicate with webmasters and handle outreach.
• High level of autonomy, ownership, and responsibility for results.

Nice to Have

• Experience with AI tools and SEO automation.
• Experience with affiliate projects, site networks, and domain migrations.
• Experience recovering projects from penalties/filters or executing fast domain migrations.
• Experience with emerging and experimental SEO approaches.

What’s In It for You

• Competitive compensation based on experience and results.
• Fully remote work, 10:00–19:00.
• Work with international iGaming and betting projects.
• High level of autonomy and direct impact on SEO and business metrics.
• Opportunity to work with competitive Tier 1 and Tier 2 markets.
• Modern SEO stack and AI tools.
• Growth toward SEO Lead / Head of SEO.

Let’s Wrap It Up
If you’re a hands-on SEO who knows how to build strategy, execute it, find what works, and turn organic traffic into FTDs, we’d love to hear from you.
Show us what you’ve built — and let’s grow it further.

Join our in-house Acquisitions & Affiliate Marketing team for international Curacao-licensed B2C projects with our software solution.

As an Affiliate Marketing Manager, you will:

• Manage effective revenue growth through affiliate channels, ensure solid support and transparent communication with all affiliates & partners;
• Monitor and analyze affiliate performance based on standards KPIs such as CR, Inst2Reg, Reg2Dep, Click2Reg, Click2DEP;
• Identify and onboard new affiliates to expand the partner network, negotiate terms, and finalize partnership agreements;
• Plan and execute marketing campaigns in collaboration with affiliates to effectively promote brands;
• Manage the affiliate marketing budget efficiently, maximizing ROI and controlling costs;
• Represent the company at iGaming events, and stay updated on industry trends, competitor activity, and market changes.

Requirements:

• 1+ years of experience in Affiliates & online marketing with a strong network of contacts;
• Experience on Tier-1 geos with different sources;
• Solid sales and negotiation skills aimed at tangible results;
• Ability to adapt to new markets quickly, comfortable dealing with fast-paced environments and ambiguity;
• Business proficient English is a must.

What we offer:

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels way, attending top industry events and conferences, and international workshops at our competence centers.

Don't delay! Send your CV right now and join our highly professional and ambitious team

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

We’re looking for a Product UX/UI Designer to join our team, who’ll directly collaborate with our US and EU customers, helping them launch, scale, and optimize their digital products (SaaS b2b & b2c, web and mobile apps) by solving business and product challenges through designand delivering measurable outcomes. The ideal candidate has a product-focused mindset, strong UI, communication and management skills. We are hiring for a full-time, in-house position, offering long-term collaboration as part of our core design team.

 

Requirements

— 5+ years of experience in Product UX/UI design, proven by portfolio cases, showing 
what was improved and why, the outcome achieved, and your step-by-step process.
— Strong UI skills: crafting interfaces that are clear, consistent, and purposeful,
ensuring ease of use while maintaining visual alignment with the product’s brand
and goals. The reference: dribbble.com/insync_designteam
— Advanced English for direct written and spoken communication 
with customers and their teams.
— Problem-solving mindset, able to define business & user needs, apply UX research 
methods, and deliver impactful design solutions that drive measurable improvements 
in product and business metrics.
— Proven experience independently managing design projects end-to-end,
from client communication and scoping to delivery.
— Strong soft skills, including clear communication, proactive ownership,
and structured, user-focused delivery.

Position Overview

We are seeking an experienced Data Scientist/ML Engineer specializing in neural networks, with 3+ years experience in the applied field. The ideal candidate should be a great mentor and team player; python ninja with a strong background in various neural network architectures (recurrent, convolutional, feedforward, etc.) and a deep understanding of developing, tuning, and deploying different architectures. This role also requires excellent Python programming skills and a solid foundation in data analysis and statistics. If you strive in a fast pace environment, with tight deadlines but fast professional growth, you are welcome in our team!

Key Responsibilities:

• Create statistical summaries to support hypothesis testing and data-driven decisions during EDA
• Implement data preparation and feature engineering pipelines for the models
• Plan and implement algorithms for predictive modeling.
• Provide continuous improvement of models in production
• Lead the ML-driven python coding for end to end model deliveries, support our ML-related libraries/
• Collaborate with a cross-functional team of specialists, including senior and junior data scientists, Python developers and ML engineers, data analysts, and DevOps specialists.
• Provide expertise in tuning loss functions, metrics, sample weights adjustment, hyperparameter tuning and model improvement in general.
• Generate detailed evaluation reports, summarizing key findings and presenting actionable insights to stakeholders.
• Keep up with tight deadlines, agile environment of work with evolving objectives and KPIs, having the highest level of organisation and self management to provide a full work clarity, extensive tracking and documentation of your work.

Required Skills and Qualifications:

• Minimum of 3 years of professional experience as a Data Scientist or Machine Learning Engineer.
• Proficient in building custom neural networks using PyTorch.
• Strong experience with various neural network architectures specialised for time-series modelling and tabular data predictive modelling 
• Proficiency with neural network layers (like LSTM, GRU, Conv1D, Dense, Dropout, BatchNormalization) and activation functions (ReLU, Sigmoid, Tanh, Softmax).
• Experience with time series data, including loading, cleaning, and feature engineering using libraries like pandas, numpy. Knowledge of Darts library would be a large bonus.
• Expertise in model development, including selecting and developing models from the Darts library and building custom neural network architectures.
• In-depth knowledge of Python programming and relevant libraries (e.g., Scikit-learn, Pandas, PyTorch, Shap). We want to emphasize this requirement of excellency in python, including good working OOP knowledge. We do noе accept candidates with partial experience in python, as our projects require solid programming skills for writing and supporting data science related functionalities and libraries
• Solid understanding of statistics and data analysis.
• Skilled in using and tuning loss functions such as MSE, MAE, Cross-Entropy Loss, and custom loss functions relevant to time series forecasting.
• Experience with hyperparameter optimization using libraries like Optuna or Hyperopt.
• Capable of implementing and optimizing training loops in PyTorch, including data loaders and training validation steps.
• Knowledge of time series-specific cross-validation techniques and regularization methods to prevent overfitting.
• Strong skills in evaluating model performance using metrics like MSE, RMSE, MAE, MAPE, and R-squared.
• Familiarity with backtesting functionalities for validating model performance.
• Experience in model deployment, including serialization and deployment of models for real-time services.
• Strong communication skills for presenting findings and progress to stakeholders, using visualizations created with matplotlib, seaborn, or plotly.
• Proficiency in using Git for version control and collaboration.
• Major education in Data Science, Computer Science, or a related field IS A MUST. We do not accept people with other backgrounds.
• Certifications in deep learning are preferred.
• Excellent command of spoken and written English.
• Strong self-management, time management, and organizational skills.

• Ability to work under a structured management system while independently handling creative tasks.

   

What We Offer:

• Competitive remuneration package.
• Bonuses
• Professional mentorship and guidance from experienced team members.
• Opportunities for professional growth and continuous learning.
• A dynamic and collaborative work environment.
   

About DataObrii
DataObrii is a high-tech consulting firm specializing in data science, machine learning, and AI-augmented Internet of Things. Our team comprises experienced data scientists, python engineers, devops, hardware electrical engineers, and business analysts dedicated to delivering innovative, data-driven solutions that enhance business intelligence and efficiency. We emphasize continuous improvement, keeping up with current and emerging technologies, and delivering complete timely, effective solutions.

Our Values:

• Efficiency: We employ an agile approach to ensure timely delivery of high-quality solutions. This governs fast delivery cycles, quick and efficient solutions, iteratively going from PoC developments to fully enhanced production systems.
• Professionalism: Our commitment to excellence drives us to achieve success for our clients. This includes both technical and ethical proficiency required from all our employees.
• Creativity: We utilize design thinking to develop innovative solutions that address complex business challenges.
• Care: We invest time in understanding our clients' business models to provide tailored solutions that align with their objectives.
   

About the company

SaaS product, profitable, growth stage. A small American-Ukrainian product team, have few data retrieval services (e.g. VIN lookup) and several psychological tests, quizzes. Working with the US and EU market.

Requirements
- Proven experience leading a payment operations team

- Deep understanding of payment orchestration, fraud prevention, and dispute management

- Experience with multiple payment processors and merchant account models

- Strong analytical skills (auth rate, fraud rate, cost metrics)

- Experience in a hiring manager role for a payment ops team

- English B2+/C1

Responsibilities
- Define and own overall payment strategy across processors, merchant accounts, APM providers

- Manage payments department costs: processing fees, fraud losses, provider fees

- Keep team’s performance good (auth rate, fraud rate, dispute win rate)

- Manage and mentor a team of Operations Specialists (Orchestration, Fraud, APM, Merchant Accounts)

- Make decisions on provider/merchant account portfolio

- Serve as escalation point for high-impact issues (account bans, policy changes, major disputes)

- Report on payments infrastructure health to CEO

 

Conditions

- Fully remote setting

- Corporate devices (laptop, power station)

- Unlimited PTO (paid time off) policy

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We’re an AI-driven payments startup with active clients, building in a space still dominated by legacy processors.
As a Paid Media Manager, you’ll own and scale B2B acquisition through non-traditional channels - newsletters, YouTube, podcasts, and other niche placements - focusing on what actually converts, not just what’s easy to buy.

What you’ll do:

• Plan and execute paid acquisition through niche B2B channels
• Buy and manage placements in newsletters, YouTube integrations, podcasts, and similar formats
• Identify and test new, unconventional traffic sources
• Negotiate directly with content creators, publishers, and platforms
• Track performance and optimize based on ROI, not vanity metrics
• Build a repeatable and scalable acquisition approach
   

We’re looking for someone who:

• Has hands-on experience buying ads in newsletters, YouTube, podcasts, or similar channels
• Understands how B2B audiences consume content and where to reach them
• Knows how to evaluate placements and predict their potential performance
• Is comfortable working with ambiguous tasks and figuring things out independently
• Thinks in terms of business impact, not just traffic
   

What we offer:

• Fully remote, flexible schedule
• High level of ownership and freedom in decision-making
• Fast-moving startup environment with real impact

Required languages

English

C1 - Advanced

About Not Your Average Start-Up

We’re a mission-driven team that puts people first—fostering a culture rooted in integrity, diversity, and happiness, even in the context of high performance and ambitious goals. Our product is a seamless, AI-powered subscription layer that integrates directly into existing e-commerce checkouts, helping brands boost average order value and recurring revenue with zero added risk or disruption. With a strong focus on continuous innovation and user-centric design, we actively listen, adapt, and improve to deliver real value to both merchants and their customers. Our team culture is centered on empowerment, personal growth, and meaningful collaboration—creating an environment where people can do their best work and thrive. If you’re looking for a place where cutting-edge AI meets purpose and heart, you’ve found it.