TrueGroup

We are looking for a high-energy, strategic Marketing Content Manager to build and scale a network of media assets from the ground up. You will be responsible for the end-to-end lifecycle of video content—from launching new channels across various GEOs to managing a steady stream of viral highlights, UGC (User Generated Content) and high-level storytelling.

HOW YOU WILL MAKE AN IMPACT

• Set up, control and grow a network of social media accounts (IG, FB, TT, YT) tailored to specific geo markets and .
• Source and manage a roster of UGC creators to produce "viral-ready" content, including sports betting reactions, big wins in different casino games etc.
• Partner with freelancers and creative agencies to develop long-form and short-form storytelling content that builds long-term brand equity and trust.
• Adapt content formats to master the unique algorithms of Reels, Shorts, and TikTok, ensuring maximum organic reach and engagement.
• Oversee the adaptation of content for different cultures and languages, ensuring tone and style resonate with local audiences.
• Tracking: Analyze engagement metrics (ER, VTR, Shares) to iterate on content hooks and distribution tactics

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in creating viral content for personal blog/business
• Deep technical knowledge of Facebook, Instagram, TikTok, and YouTube’s community guidelines, viral algorithms, and shadow-ban triggers.
• Strong ability to manage a decentralised team of freelancers, UGC creators, and agencies under tight deadlines.
• You have an "eye" for what goes viral. You can spot a trend on Monday and have a localized version live by Tuesday.
• Intermediate lvl of English.
• Good experience with AI video tools (Kling AI/Nano Banana etc), editing workflows (canva), and analytics dashboards.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a Head of Payments to lead and optimize our payment operations across multiple brands. The role involves managing teams, driving KPI performance, improving payment flows, and ensuring compliance and risk control. The ideal candidate brings strong analytical skills, experience with PSPs and partners, and the ability to work cross-functionally to deliver scalable and efficient payment solutions.

How you will make an impact
 

• Manage and scale teams of Payments specialists (B2C, B2B), including building teams from scratch and driving their development
• Oversee payment operations across 10+ independent brands simultaneously
• Define, track, and optimize key KPIs (deposit decline reasons, withdrawal SLAs) using a data-driven approach
• Analyze performance and run A/B tests to improve payment flows and routing strategies
• Design, implement, and adapt payment flows and SLAs based on customer segmentation (e.g., VIP vs casual players)
• Evaluate risks related to new launches, payment methods, and product changes, ensuring compliance and best practices
• Manage high-value (big winner) cases and influence balance outcomes strategically
• Collaborate cross-functionally with Product, Affiliate, Tech, and Operations teams to resolve payment-related issues
• Own and manage relationships with third-party providers (banks, PSPs, fraud and verification partners), including negotiations

What will help you succeed in this role
 

• 3+ years of experience in a similar senior role within iGaming (Gambling)
• Strong knowledge of gambling compliance (AML, CDD, EDD, KYC)
• Deep understanding of payment systems, providers, and the overall payments ecosystem
• Experience managing high-volume transaction environments (millions €/month)
• Experience with crypto payments

Why you’ll love it here
 

• Flexible working hours and a remote setup, plan your work around your life
• Unlimited vacation days and paid sick leave
• Competitive compensation aligned with your expertise
• Employee referral bonus and gifts for special occasions
• 50% coverage of learning expenses for your professional growth
• Supportive and respectful team environment
• Team-building activities that actually bring people together
• Wellness benefits (sports, gym, yoga, etc.)
• Co-working space reimbursement if you prefer not to work from home

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher

Responsibilities
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in VIP (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced BI Analyst who will take ownership of building, maintaining, and optimizing our business intelligence infrastructure. The ideal candidate is passionate about data, analytics, and modern BI tools, and can translate complex data into actionable insights that drive business decisions.

HOW YOU WILL MAKE AN IMPACT

• Develop and maintain semantic data models in Power BI (Pro license or higher).
• Design and build reports and dashboards based on business requirements.
• Write complex DAX measures and calculations.
• Work with multiple data sources (databases, Google Sheets, etc.) and manage data connectivity (gateways).
• Administer Power BI, including managing permissions and RLS (Row-Level Security).
• Monitor BI trends and implement new Power BI features and AI capabilities into existing and new reports.
• Optimize performance and loading speed of reports and data models.
• Write and optimize SQL queries in BigQuery and MySQL (experience with ClickHouse is a plus).
• Use CTEs and window functions in query development.
• Collaborate with developers to define and document technical requirements for new data sources.
• Experience with Google Cloud Functions and Airflow is a strong advantage.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of professional experience working with Power BI (not freelance projects).
• Hands-on experience with BigQuery and MySQL (ClickHouse is a plus).
• Strong proficiency in SQL (CTE, window functions).
• Practical experience in data modeling and report optimization.
• Understanding of data governance, access management, and RLS principles.
• Analytical mindset and attention to detail.
• Intermediate or higher level of English (for documentation and communication).

Nice to Have

• Experience with Tableau or Looker Studio.
• Background in Google Cloud Platform or other cloud ecosystems.
• Interest in implementing AI tools within BI systems.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QC experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements
- 1+ years of experience in Quality Control, QC, or Customer Support Quality
- Strong understanding of QC processes, scorecards, and calibration
- Experience working with analytics, reporting, and QA tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a visionary Head of In-House Media Agency to transform our content operations into a high-scale, performance-driven media powerhouse. You will not just manage content; you will build the "machine" that produces it. Your mission is to oversee a decentralized team of Content Managers, UGC creators, and editors to dominate the organic and viral landscape in the iGaming and Crypto sectors across multiple global markets.

HOW YOU WILL MAKE AN IMPACT

• Recruit, onboard, and lead a "Special Ops" team of Video Content Managers.
• Design and execute a multi-brand social media roadmap that aligns with aggressive user acquisition trough Brand Awareness.
• Develop and execute strategy, managing a diverse portfolio of media assets (from sports highlight channels to AI viral content).
• Identify and enter new GEOs by analyzing market trends, local gambling regulations, and platform-specific opportunities.
• Establish standardized workflows for content production, from ideation to final posting, ensuring 24/7 output across time zones.
• Manage the departmental budget, optimizing spend between freelance talent, agency partnerships, and software tools.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience: 3+ years in a Lead or Head of Content/Marketing role, preferably within high-risk or high-growth industries (iGaming, FinTech, or Crypto).
• Media Mastery: A proven track record of scaling social media accounts to millions of views or building a successful media network.
• Operational Excellence: Deep experience managing remote teams and using project management tools (Asana or Notion) to track high-volume output.
• AI Native: You don't just use AI; you understand how to integrate it into a professional production pipeline to gain a competitive edge.
• Analytical Mindset: Ability to bridge the gap between "creative storytelling" and "data-driven results."
• Language: Upper Intermediate in English .

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written communication skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

HOW WE WILL KEEP YOU SMILING

• We provide paid vacation days and paid sick leave benefits.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are seeking a native Arabic speaker to be the voice of our brand across communities and social media in the Gulf region.
This role goes far beyond simply writing content.
We need someone with a deep understanding of Gulf culture, local humor, sports, and gaming communities, as well as the ability to naturally engage users, manage conversations, build rapport with audiences, and build strong communities in Arabic-speaking regions.

Requirements
- MUST-HAVE: Native Arabic speaker with fluent Khaleeji / Gulf Arabic dialect (strict requirement)
- Deep understanding of Gulf-region culture, humor, slang, communication style, and online behavior
- Experience as a Community Manager, Support Specialist, Moderator, or Social Media Manager
- Experience managing Telegram communities and Discord servers
- Experience working with MENA or Tier 3
- Ability to organize local activities, interactive discussions, and community engagement events
- Strong communication skills and confidence in active audience interaction, including voice channels and live community discussions
- Experience with script-based sales or user warm-up communication in Instagram/X Direct Messages
- Ability to adapt communication style while maintaining a consistent tone of voice
- High emotional intelligence, empathy, and conflict-resolution skills
- Ability to work in fast-paced community environments and respond quickly to audience activity

Responsibilities
- Create all text content, offers, social media copy, contest mechanics, and communication materials strictly in native Khaleeji / Gulf Arabic dialect
- Adapt all communication to the brand’s tone of voice and local cultural context
- Manage incoming messages, comments, and community interactions across Instagram, X (Twitter), Telegram, Discord, and other platforms
- Respond quickly to users, handle objections, reduce negativity, and turn conflict situations into positive engagement using local humor and cultural references
- Conduct scripted warm-up and engagement conversations in Direct Messages and private chats
- Fully manage private community hubs including Telegram channels and Discord servers
- Moderate chats, maintain activity, and stimulate discussions around sports, betting, CS2 tournaments, entertainment topics, and community events
- Organize local interactive activities during major sports/esports events, including giveaways, free bets, skins, and community contests
- Build long-term audience loyalty and maintain active communication with players and community members
- Collaborate closely with SMM, CRM, Influencer, and Traffic teams to align messaging and community engagement strategies

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)
 

We are looking for an HR Manager who is excited to grow in HR and take ownership of both operational processes and employee experience.
In this role, you will combine hands-on HR operations with people-focused responsibilities. You will support employees throughout their journey, coordinate onboarding and adaptation processes, partner closely with managers, and help ensure smooth and efficient HR operations across the company.
The role is fully remote, but we are looking for someone who is currently based in Tbilisi, Georgia.
 

Requirements:

- 1+ year of experience in HR, People Operations, or administrative roles
- Understanding of core HR processes and employee lifecycle stages
- Experience working with HRIS systems (Hurma, PeopleForce, or similar)
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to balance operational tasks with people-facing responsibilities
- Ability to work independently, prioritize tasks, and manage multiple processes simultaneously
- Fluent English and Russian (both written and spoken)
 

Responsibilities:

- Manage pre-onboarding processes: prepare new hires for their first day, coordinate access requests, documentation signing, communication with employees, the L&D Manager, and stakeholders
- Manage end-to-end onboarding and employee adaptation processes, including onboarding meetings and regular adaptation 1:1s
- Support managers during probation periods and collect employee feedback
- Ensure employee records and HR systems remain accurate and up to date
- Track HR processes including probation timelines, benefits, compensation requests, and employee status changes
- Coordinate internal competitions, employee transfers, and crossboarding processes
- Coordinate internal HR communications, announcements, and engagement activities
- Support employee experience initiatives, organize local team events in Tbilisi, and contribute to internal culture projects
- Coordinate offboarding processes and conduct exit interviews
- Manage vendors, merch, and internal HR logistics
- Identify process gaps and suggest practical improvements to HR workflows and employee experience
- Partner with managers and employees to support a positive and healthy team environment
 

Work conditions:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave - because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.