TrueGroup

We are looking for an experienced Head of Customer Support to lead and scale our Customer Support department. In this role, you will be responsible for driving operational excellence, developing high-performing leaders, optimizing customer experience, and ensuring the support organization effectively contributes to overall business growth.

This is a strategic leadership position requiring strong people management skills, operational expertise, and the ability to execute multiple cross-functional initiatives in a fast-paced iGaming environment.

HOW YOU WILL MAKE AN IMPACT

• Lead, develop, and scale the Customer Support organization, including Team Leads and middle managers.
• Define and execute the department's strategy aligned with business objectives.
• Drive operational excellence across all customer support processes and service channels.
• Monitor, analyze, and improve key Support KPIs, including CSAT, QA, AHT, FRT, SLA, and operational efficiency.
• Build a strong leadership culture through coaching, mentoring, succession planning, and performance management.
• Manage multiple cross-functional initiatives simultaneously, collaborating with Product, Payments, Risk, Compliance, CRM, and other departments.
• Identify operational bottlenecks and implement scalable process improvements.
• Lead workforce planning, resource allocation, and organizational design to support business growth.
• Own departmental reporting and regularly present performance insights and strategic recommendations to senior leadership.
• Drive automation initiatives, AI solutions, and chatbot implementation to improve customer experience and operational efficiency.
• Ensure a customer-centric approach while balancing business goals and operational performance.
• Continuously improve customer journeys, support quality, and team productivity.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 2–3 years of leadership experience in Customer Support or Customer Success.
• Experience in Gambling industry.
• Exceptional ownership, with the ability to simultaneously lead 15–20 projects
• Experience managing Team Leads or middle managers, not only individual contributors.
• Strong understanding of Customer Support operations, including KPIs (CSAT, QA, AHT, FRT, SLA, etc.).
• Experience managing cross-functional projects and collaborating with Product, Payments, Risk, Compliance, and other business units.
• Strong people management skills, including coaching, performance management, succession planning, and conflict resolution.
• Experience with workforce planning, team scaling, and organizational design.
• Strong analytical skills with the ability to make data-driven decisions.
• Experience managing departmental reporting and presenting results to senior leadership.
• High-level understanding of Payments operations, including withdrawals, KYC, payment workflows, chargebacks, and customer payment journeys.
• Excellent written and verbal English communication skills (C1+).
• Experience implementing AI solutions, automation, or chatbot technologies.
• Strong leadership, ownership, and strategic thinking skills.

Nice to Have

• Experience managing VIP Support, Quality Assurance, Learning & Development, or Customer Operations teams.
• Knowledge of AML, Fraud Prevention, and Compliance processes.
• Experience working with BI tools such as Power BI, Looker Studio, or Tableau.
• Advanced Excel or Google Sheets skills.
• Experience with CRM and Customer Support platforms such as Customer.io, Smartico, Intercom, LiveChat, Zendesk, or similar.
• Experience managing departmental budgets and resource planning.
• Experience supporting international and multilingual teams.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Team Lead Affiliate Manager to join our team! In this role, you will lead and mentor the affiliate team while driving the growth and efficiency of our partner program. You’ll play a key role in shaping affiliate strategy, building strong partnerships, and ensuring outstanding performance across the affiliate channel.

Are you ready to take the next step in your career and lead a high-performing team in a dynamic and innovative environment? If you enjoy strategic thinking, leadership, and building strong partnerships, we’d love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• Lead, mentor, and develop the Affiliate Managers team, ensuring high performance and professional growth.
• Develop and implement the overall affiliate marketing strategy aligned with company goals.
• Build and maintain strong relationships with top affiliates and strategic partners.
• Oversee the onboarding and management of new affiliates while strengthening relationships with existing partners.
• Monitor affiliate traffic quality, ensuring compliance with company policies and brand standards.
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and identify opportunities for growth and optimization.
• Coordinate with internal teams (marketing, product, analytics, compliance) to improve affiliate performance.
• Develop incentive programs, campaigns, and loyalty initiatives for top-performing partners.
• Track and analyze team performance, ensuring KPIs are met and exceeded.
• Improve internal processes, reporting systems, and workflow efficiency within the affiliate department.
• Represent the company at industry conferences and networking events.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of experience in affiliate marketing within the iGaming or Betting industry.
• At least 1 year of experience leading or mentoring a team.
• Upper-intermediate or higher proficiency in English.
• Strong analytical mindset with the ability to interpret traffic and performance data.
• Experience working with affiliate platforms, tracking systems, and CRM tools.
• Excellent leadership, communication, and negotiation skills.
• Strong organizational and project management abilities.
• Experience working with high-volume traffic partners.
• Willingness to travel and attend industry conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Marketing Finance Specialist
to take ownership of financial operations within our media buying department.

In this role, you will ensure accurate financial reporting, maintain transparency across multiple media buying teams, and help build scalable financial processes. You'll work closely with the Head of Operations, manage large advertising budgets across European GEOs, and contribute to automating workflows that improve efficiency and control.
 

HOW YOU WILL MAKE AN IMPACT

• Perform weekly and monthly reconciliation of expenses across media buying teams
• Analyze agency expenses, identify discrepancies, and resolve financial issues
• Request payouts from affiliate programs and maintain salary/payment registers
• Process contractor payments and calculate team bonuses
• Calculate deposit amounts on a weekly, 14-day, and 28-day basis
• Monitor balances across payment accounts and advertising platforms
• Collect, verify, and track recurring payments (subscriptions, software, services)
• Maintain and update DDS, P&L, and Cash Flow statements for the department
• Prepare financial reports and reconciliations for affiliate partners
• Build and maintain clear financial documentation, spreadsheets, and internal procedures
• Identify opportunities to automate manual processes using Google Apps Script, JavaScript, AI tools, and Claude
• Support the continuous improvement of financial processes and reporting accuracy
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1–2+ years of experience in operational finance, accounting, financial controlling, or financial operations on media buying teams
• Strong proficiency in Google Sheets (advanced formulas, pivot tables, data imports)
• Exceptional attention to detail and accuracy when working with numbers
• Ability to work independently, prioritize tasks, and consistently meet deadlines
• Strong organizational skills with a process-oriented mindset
• Basic knowledge of Google Apps Script or JavaScript will be a strong advantage

• Experience in iGaming, affiliate marketing, or performance marketing is a plus

   

WHY YOU'LL LOVE IT HERE

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We'll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and driven VIP Team Lead to manage and grow a high-performing team focused on player retention and revenue generation in the iGaming industry. The ideal candidate has a strong background in managing  VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead the day-to-day operations, ensure excellent service for high-value players, and drive team alignment with overall business goals

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, ensuring daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs: retention, ARPPU, redeposit rate, second deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value customers.
• Handle escalated cases and complex communication scenarios.
• Align team efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimized player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing  VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• English level: B2+.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a creative and detail-oriented Motion Designer with a strong Graphic Design background to join our team. In this role, you will create engaging visual content for digital marketing campaigns, social media, advertising, and brand initiatives while maintaining a consistent visual identity across all channels.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 1+ year of experience as a Motion Designer.
- 1+ year of experience in Graphic Design.
- Strong proficiency in Adobe After Effects.
- Advanced skills in Adobe Photoshop and Adobe Illustrator.
- Experience with video editing in Adobe Premiere Pro.
- Solid understanding of composition, typography, color theory, and visual storytelling.
- Ability to work with brand guidelines and maintain a consistent visual identity.
- Portfolio showcasing both motion design and graphic design projects.
- Strong time-management skills and ability to work in a fast-paced environment while meeting deadlines.

It will be a plus:
-Experience with Cinema 4D, Blender, or other 3D programs;
-Experience creating character animation;
-Experience with AI tools (Midjourney, ChatGPT, Runway, etc.);
-Basic knowledge of UX/UI and Figma.

HOW YOU WILL MAKE AN IMPACT:

- Create motion creatives for digital campaigns, social media, and advertising platforms.
- Develop animated banners, promotional videos, and video ads.
- Animate existing brand assets and create new motion design concepts.
- Design static creatives for marketing campaigns and promotional activities.
- Produce visual materials for events, presentations, and special projects.
- Work with typography, composition, and brand guidelines to ensure visual consistency.
- Adapt creative materials for various formats, platforms, and advertising channels.
- Collaborate closely with Marketing, SMM, and PR teams.
- Participate in brainstorming sessions and contribute creative concepts and visual ideas.
- Editing Reels and short YouTube videos.

HOW WE WILL KEEP YOU SMILING:

-Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

-Unlimited vacation days and paid sick leave—because your rest matters.

-A competitive compensation that truly reflects your skills and expertise.

-Employee referral bonus and gifts to celebrate your special occasions.

50% financial support for learning expenses to supercharge your professional growth!

-A positive atmosphere where you always feel respected and truly belong.

-Inspirational team-building activities that turn colleagues into best friends.

-Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

-Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Head of Media Buying to join our team. In this role, you will lead and scale performance marketing operations across Tier-1 European markets, driving user acquisition, profitability, and sustainable growth. If you are passionate about performance marketing, data-driven decision-making, and building high-performing teams, we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You will develop and execute media buying strategies across Tier-1 European markets;
• You will manage and optimize multi-channel paid acquisition campaigns across Meta Ads, Google Ads, TikTok Ads, Programmatic/DSP, Push & In-App traffic, Influencer partnerships, ASA, and UAC;
• You will own media planning, budget allocation, and performance forecasting;
• You will manage monthly advertising budgets ranging from €300k to €1M+ while ensuring profitability and sustainable growth;
• You will monitor and improve key performance metrics such as CAC, CPA, CPI, CPL, ROAS, ROI, ROMI, LTV, Payback Period, and Contribution Margin;
• You will lead and mentor cross-functional performance teams, including Media Buyers, Creative Strategists, Designers, Analysts, and Tracking Specialists;
• You will collaborate closely with product, CRM, analytics, and creative teams to maximize acquisition and retention performance;
• You will build scalable acquisition processes, operational frameworks, and reporting structures;
• You will ensure accurate attribution, tracking, and data collection across all acquisition channels;
• You will continuously test, analyze, and optimize campaigns to identify new growth opportunities.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 5+ years of experience in Performance Marketing or Media Buying;
• 2+ years of experience in a leadership position such as Head of Media Buying, Performance Lead, or Acquisition Lead;
• Proven experience working with Tier-1 European markets;
• Hands-on experience managing advertising budgets of €300k–€1M+ per month;
• Strong track record of scaling profitable acquisition campaigns;
• Experience in highly competitive industries such as iGaming and Sports Betting;
• Deep understanding of acquisition economics, including CAC, CPA, CPI, CPL, ROAS, ROI, ROMI, LTV, Payback Period, Contribution Margin, Revenue Attribution, Incrementality, Cohort Analysis, Funnel Optimization, and Retention Impact;
• Strong analytical mindset with the ability to make data-driven decisions;
• Excellent leadership, communication, and stakeholder management skills;
• Upper-Intermediate English level or higher.

REQUIRED SKILLS

• AppsFlyer, Adjust, Kochava, or Singular;
• Google Analytics 4 (GA4);
• Google Tag Manager (GTM);
• Meta Conversion API (CAPI);
• Server-side tracking;
• Postback integrations;
• Attribution and analytics systems.

WILL BE A PLUS

• Experience launching and scaling acquisition strategies for mobile-first products;
• Experience working with influencer and performance partnership channels;
• Strong understanding of marketing automation and CRM-driven acquisition initiatives;
• Experience building and scaling international performance teams;
• Knowledge of advanced experimentation frameworks and incrementality testing.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for an experienced Head of Media Buying with a proven background in iGaming and Facebook Ads who can combine strategic leadership with hands-on execution. You have experience managing large advertising budgets and media buying teams, make decisions based on data rather than intuition, and know how to scale profitable campaigns through structured testing, analytics, and automation. You're comfortable using AI tools in your daily workflow, continuously optimize performance, and thrive in a fast-paced, results-driven environment where ownership and accountability matter.
 

Requirements:

- 3+ years of hands-on Facebook Ads experience in iGaming (Casino, Gambling, or Sports Betting).
- Experience managing campaigns across Tier 1 and Tier 2 markets.
- Personal monthly ad spend of $100,000+ and team-managed spend of $300,000+.
- Strong understanding of CPA, RevShare, ROAS, hold periods, net profit, and unit economics.
- Experience with full-funnel performance analysis and data-driven optimization.
- Proven expertise in designing and managing structured A/B testing.
- Strong analytical skills and the ability to make decisions based on data.
- Experience with Binom, Keitaro, or similar tracking platforms.
- At least 1 year of experience leading and managing Media Buyers.
- Daily use of AI tools such as ChatGPT or Claude for analytics, reporting, and hypothesis generation.
- Understanding of automation principles and the ability to work closely with technical teams.
- Experience with Spy tools and competitive analysis.
- Fluent understanding of performance marketing metrics and scaling strategies.
- Experience with in-house products, LTV analysis, Looker Studio, Power BI, Google Sheets, Apps Script, PWA funnels, and account farming processes is a plus.
 

Responsibilities:

- Develop and execute the overall media buying strategy across GEOs, offers, funnels, and campaign structures.
- Own the media buying P&L, including ad spend, revenue, profit, and ROAS.
- Manage advertising budgets and make data-driven allocation and scaling decisions.
- Forecast growth targets and advertising budgets.
- Make Kill / Iterate / Scale decisions based on performance metrics.
- Analyze the entire conversion funnel from impression to first deposit.
- Conduct cohort analysis (D14/D28), LTV analysis, and delayed conversion tracking.
- Monitor campaign performance, identify bottlenecks, and optimize profitability.
- Build, prioritize, and manage structured A/B testing across creatives, audiences, offers, funnels, and GEOs.
- Generate and validate new growth hypotheses using AI tools and market insights.
- Analyze competitor campaigns using Spy tools.
- Use AI for performance analysis, anomaly detection, reporting, and creative optimization.
- Lead and mentor Media Buyers and Team Leads.
- Conduct regular performance reviews and establish KPI frameworks.
- Participate in hiring, onboarding, and team development.
- Build scalable workflows and operational processes.
- Collaborate with technical teams on automation, dashboards, APIs, and reporting systems.
- Coordinate with the farming team to ensure a stable account infrastructure.
 

Work conditions:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We'll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)