TrueGroup

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

Requirements
- 1+ year of experience in Payments, Gaming, Fintech, or related industries
- Basic understanding of payment systems, payment providers, and transaction flows
- Familiarity with AML, KYC, and fraud prevention principles
- Experience processing withdrawals and handling payment operations
- Strong attention to detail and ability to follow procedures consistently
- Analytical mindset with the ability to identify irregularities and suspicious behavior
- Good communication and teamwork skills
- Ability to work under pressure in a high-volume environment
- Experience working in shift-based or 24/7 operations is a plus
- English level: Upper-Intermediate or higher

Responsibilities
- Process customer withdrawals accurately and within SLA timelines
- Monitor payment queues and ensure timely transaction handling
- Verify transactions according to internal procedures and compliance requirements
- Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
- Work closely with Risk, Anti-Fraud, Support, and Payments teams
- Handle high-volume transaction workflows efficiently
- Maintain high standards of accuracy and operational quality
- Report recurring issues and suggest process improvements
- Follow AML, KYC, and fraud prevention procedures
- Adapt quickly to changing priorities and operational demands

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a Promo Manager to join our team. This role will involve the creation and timely delivery of emails, bonuses, web pushes and other required communications. Would you like to develop your skills and your career at an innovative company that will take your career to the next level? Then we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You will be responsible for the creation and sending on time of emails, pushes, pop-ups for our brands;
• You'll have to do the user segmentation;
• Your task will include setting up and checking the operation of bonuses;
• We expect you to post promotional material on the websites;
• You'll fully support the process of forming emails as well as cooperate with copywriters, designers, games, and the product team;
• We will expect you to work with analytics to present reports campaigns success rates and explore the motivation of our customers;
• You'll be responsible for the data collection regarding best practices in the existing market.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll have at least 1 year of experience in the email marketing;
• We expect you to have an understanding of how to create emails, and bonuses in Customer.io;
• Your English level needs to be at least intermediate;
• We will count on your understanding and insights about the process of user segmentation and content creation;
• We expect you to be responsible and attentive to details.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Sports Manager to join our team and drive sportsbook engagement through promotions, content management, and sports betting analysis. You will be responsible for maintaining the sports promotions calendar, monitoring betting activity, analyzing market trends, and collaborating with multiple departments to enhance the player experience.

HOW YOU WILL MAKE AN IMPACT

• Manage and maintain the sportsbook promotions calendar.
• Ensure daily updates of sportsbook content, including top matches, banners, bonuses, and promotional offers.
• Monitor player betting activity and identify key trends and opportunities.
• Collaborate closely with Design, Retention, Customer Support, and Anti-Fraud teams.
• Analyze competitors’ activities and monitor market developments.
• Research regional sports betting trends and player preferences.
• Conduct sports analysis and identify betting opportunities to support promotional activities.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of experience as a Sports Promo Manager, Sports Trader, Sports Analyst, or in a similar role.
• Candidates without direct industry experience may also be considered if they have a strong understanding of sportsbook operations and sports betting.
• Strong analytical and numerical skills.
• Ability to assess risks quickly and make informed decisions.
• Excellent attention to detail.
• High level of responsibility and accountability.
• Strong communication and teamwork skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Genuine interest in sports and sports betting.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Senior Tech Specialist / Integrator to strengthen our affiliate marketing infrastructure and help automate technical processes across the business.
 

Requirements:

- 2+ years of experience in Affiliate Marketing as a Technical Specialist, Integrator, or similar role.
- Experience in iGaming, Crypto, or Fintech.
- Strong knowledge of Binom and/or Keitaro.
- Experience developing Telegram bots and working with APIs.
- Understanding of postbacks, webhooks, redirects, and traffic tracking.
- Solid HTML/CSS skills and basic JavaScript knowledge.
- Experience with cloaking systems and traffic distribution tools.
- Active use of AI tools such as Cursor, Claude Code, ChatGPT, or similar.
 

Responsibilities:

- Configure and optimize Binom / Keitaro trackers.
- Set up postbacks, webhooks, redirects, and integrations with affiliate networks.
- Develop and maintain internal Telegram bots for alerts, reporting, and workflow automation.
- Build integrations between CRM systems, trackers, advertising platforms (Meta, Google, TikTok), and partner networks via API.
- Create scripts and automation tools to optimize traffic distribution and operational processes.
- Configure and maintain Cloudflare, DNS, proxies, SSL certificates, and cloaking solutions.
- Upload and modify landing pages (HTML/CSS/JS), implement pixels, events, and custom scripts.
- Provide technical support to media buying teams and quickly resolve launch-related issues.
 

Work conditions:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Promo Manager to join our team. This role will involve the creation and timely delivery of emails, bonuses, web pushes and other required communications. Would you like to develop your skills and your career at an innovative company that will take your career to the next level? Then we would love to hear from you!

Requirements

- At least 1 year of experience in email or CRM marketing;
- Experience working with tools like Customer.io (or similar platforms);
- Intermediate level of English or higher;
- Understanding of user segmentation principles and content creation;
- Strong attention to detail and a responsible approach to tasks;
- Basic knowledge of HTML will be a plus.

Responsibilities

- You will be responsible for the timely creation and delivery of emails, push notifications, pop-ups, and SMS campaigns for our brands;
- You will perform user segmentation to ensure relevant and effective communication;
- Your tasks will include setting up, testing, and monitoring bonus mechanics;
- You will be responsible for publishing promotional materials on websites;
- You will fully support the campaign creation process, collaborating closely with copywriters, designers, game managers, and the product team;
- You will monitor the spam rate of your campaigns and promptly handle unsubscribe requests or spam complaints;
- You will apply a basic understanding of email marketing best practices — including proper audience selection (e.g., excluding unsubscribed or blocked users).

Would be a plus

- Experience working with analytics to evaluate campaign performance and understand user behavior;
- Ability to analyze market trends and collect best practices;
- Interest in developing analytical skills within CRM/retention marketing.

Work conditions

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in VIP (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.

Requirements
- 3+ years of leadership experience as Head of Sales, Call Center Director, Sales Operations Lead, or similar management roles
- Strong background in high-risk or high-volume industries such as iGaming, FinTech, Crypto, Dating, Telemarketing, Luxury Services, or Concierge businesses
- Proven experience building or restructuring outbound sales departments and operational frameworks
- Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
- Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
- Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
- Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
- Experience managing high-volume outbound teams and scaling operational performance
- Ability to combine strategic thinking with hands-on operational leadership
- Strong people-management and leadership skills with experience developing managers and team leads
- English level B2+ is mandatory
- Additional Tier-1 languages will be considered a strong advantage

Responsibilities
- Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
- Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
- Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
- Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
- Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
- Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
- Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
- Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
- Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
- Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
- Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
- Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced BI Analyst who will take ownership of building, maintaining, and optimizing our business intelligence infrastructure. The ideal candidate is passionate about data, analytics, and modern BI tools, and can translate complex data into actionable insights that drive business decisions.

HOW YOU WILL MAKE AN IMPACT

• Develop and maintain semantic data models in Power BI (Pro license or higher).
• Design and build reports and dashboards based on business requirements.
• Write complex DAX measures and calculations.
• Work with multiple data sources (databases, Google Sheets, etc.) and manage data connectivity (gateways).
• Administer Power BI, including managing permissions and RLS (Row-Level Security).
• Monitor BI trends and implement new Power BI features and AI capabilities into existing and new reports.
• Optimize performance and loading speed of reports and data models.
• Write and optimize SQL queries in BigQuery and MySQL (experience with ClickHouse is a plus).
• Use CTEs and window functions in query development.
• Collaborate with developers to define and document technical requirements for new data sources.
• Experience with Google Cloud Functions and Airflow is a strong advantage.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of professional experience working with Power BI (not freelance projects).
• Hands-on experience with BigQuery and MySQL (ClickHouse is a plus).
• Strong proficiency in SQL (CTE, window functions).
• Practical experience in data modeling and report optimization.
• Understanding of data governance, access management, and RLS principles.
• Analytical mindset and attention to detail.
• Intermediate or higher level of English (for documentation and communication).

Nice to Have

• Experience with Tableau or Looker Studio.
• Background in Google Cloud Platform or other cloud ecosystems.
• Interest in implementing AI tools within BI systems.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Product Analyst to join our team, with a focus on traffic and player lifecycle. This is a hybrid role: you’ll combine deep data expertise with a product mindset - not just reporting numbers, but understanding why users behave the way they do, translating insights into product hypotheses, and driving retention improvements end-to-end.

Requirements

- 1+ year of hands-on experience with BigQuery; confident working with large, complex datasets
- Product thinking: you connect metrics to user behavior, not just to business KPIs - you ask “why” before jumping to “what”
- Experience analyzing retention, engagement, or lifecycle funnels - ideally in a B2C or gaming context
- Proven track record evaluating promotional mechanics: tournaments, bonuses, CRM campaigns
- Strong communication skills - you can turn a complex analysis into a clear recommendation for a non-technical audience
- Experience building automated reports and analytical pipelines
- Python knowledge is a plus
- Familiarity with Customer.io and/or Smartico is beneficial
- Prior iGaming experience is a strong advantage
 

Responsibilities

- Own the analytics layer for the retention product: track key metrics, build dashboards, and proactively surface insights - not just answer requests
- Act as a product voice in the absence of a dedicated PM: identify gaps in the player journey, formulate hypotheses, prioritize experiments, and collaborate with the team on implementation
- Analyze traffic cohorts to understand acquisition quality, early engagement patterns, and long-term retention dynamics
- Conduct in-depth churn analysis - identify at-risk segments, understand drop-off triggers, and propose data-backed retention mechanics (bonuses, tournaments, comms)
- Evaluate the effectiveness of promotions, bonus structures, and CRM campaigns; recommend optimizations grounded in data
- Perform anomaly detection across player behavior, product metrics, and campaign performance; escalate or act independently where needed
- Manage and query production databases (BigQuery, MySQL, ClickHouse) to support both ad-hoc analysis and automated reporting
- Build and maintain clear, stakeholder-ready reporting with actionable narratives - not just charts
 

Work conditions

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

Executive & Lifestyle Assistant (Lisbon Area)

We are looking for a highly organized and proactive Executive & Lifestyle Assistant based in the Lisbon area to provide ongoing operational, personal, and lifestyle support.

This role combines responsibilities of a Personal Assistant, Executive Assistant, and Lifestyle Manager. The assistant will help manage calendars, meetings, follow-ups, partner relations, reminders, expenses, and various day-to-day tasks in Portugal.

Key responsibilities include:

• Calendar and schedule management
• Organizing meetings, calls, reminders, and follow-ups
• Maintaining structured information about partners and contacts
• Coordinating gifts, поздравления, and personal touches
• Handling lifestyle and household-related tasks in Portugal
• Communicating with local service providers and contractors
• Researching, comparing, and organizing solutions
• Tracking expenses, receipts, and reporting

Requirements:

• Based in Lisbon area (Lisbon, Cascais, Oeiras, Estoril, Sintra, etc.)
• Russian or Ukrainian speaker
• Previous experience as Executive Assistant / Personal Assistant / Lifestyle Assistant
• Fluent conversational Portuguese
• Strong organizational and communication skills
• Ability to work independently and solve problems proactively
• Attention to detail and confidentiality
• Willingness to sign NDA

Nice to have:

• English language
• Driver’s license and own car

Format:

• Long-term cooperation
• Around 30 hours/week with potential growth to full-time
• Regular availability and fast response time required

We are seeking a Head of Payments to lead and optimize our payment operations across multiple brands. The role involves managing teams, driving KPI performance, improving payment flows, and ensuring compliance and risk control. The ideal candidate brings strong analytical skills, experience with PSPs and partners, and the ability to work cross-functionally to deliver scalable and efficient payment solutions.

How you will make an impact
 

• Manage and scale teams of Payments specialists (B2C, B2B), including building teams from scratch and driving their development
• Oversee payment operations across 10+ independent brands simultaneously
• Define, track, and optimize key KPIs (deposit decline reasons, withdrawal SLAs) using a data-driven approach
• Analyze performance and run A/B tests to improve payment flows and routing strategies
• Design, implement, and adapt payment flows and SLAs based on customer segmentation (e.g., VIP vs casual players)
• Evaluate risks related to new launches, payment methods, and product changes, ensuring compliance and best practices
• Manage high-value (big winner) cases and influence balance outcomes strategically
• Collaborate cross-functionally with Product, Affiliate, Tech, and Operations teams to resolve payment-related issues
• Own and manage relationships with third-party providers (banks, PSPs, fraud and verification partners), including negotiations

What will help you succeed in this role
 

• 3+ years of experience in a similar senior role within iGaming (Gambling)
• Strong knowledge of gambling compliance (AML, CDD, EDD, KYC)
• Deep understanding of payment systems, providers, and the overall payments ecosystem
• Experience managing high-volume transaction environments (millions €/month)
• Experience with crypto payments

Why you’ll love it here
 

• Flexible working hours and a remote setup, plan your work around your life
• Unlimited vacation days and paid sick leave
• Competitive compensation aligned with your expertise
• Employee referral bonus and gifts for special occasions
• 50% coverage of learning expenses for your professional growth
• Supportive and respectful team environment
• Team-building activities that actually bring people together
• Wellness benefits (sports, gym, yoga, etc.)
• Co-working space reimbursement if you prefer not to work from home

We’re looking for experienced an Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
• Increase customer acquisition by driving higher traffic flow from partner sites to our products. Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming and Betting industry.
• Upper-intermediate or higher proficiency in English.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.
• You are available to travel and attend the conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a CRM Manager to become a valued member of our dynamic team. As a CRM Manager, you will play a pivotal role in nurturing and retaining our existing customer base while driving sustained growth and profitability. If you are a highly motivated individual with a passion for customer relationship management and a proven track record of driving successful retention strategies, we invite you to join our team and make a significant impact on our company's growth trajectory.

HOW YOU WILL MAKE AN IMPACT

• Own and manage the CRM promo calendar and campaign planning
• Campaign management: emails layout, materials preparation
• Design and execute multi-channel campaigns (Email, Web Push, In-app)
• Set up and optimize campaigns in Smartico and Customer.io
• Build, scale, and optimize CRM flows and users’ lifecycle
• Drive segmentation strategy and personalization logic
• Collaborate with cross-functional teams and manage task delivery
• Monitor, analyze, and continuously improve campaign performance (OR, CTR, deliverability, LTV)
• Establish and maintain reporting frameworks and weekly performance insights
• Ensure CRM activities align with overall business and revenue goals

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Strong hands-on experience with Customer.io (campaigns, segmentation, automation)
• Strong hands-on experience with Smartico (gamification)
• Proven experience in CRM strategy and lifecycle management
• Solid understanding of segmentation, retention mechanics, and user behavior
• Experience running data-driven campaigns and performance optimization
• Ability to work with large datasets and translate insights into actions
• English level B2 or higher

Nice to Have

• Experience in iGaming / betting
• Knowledge of email deliverability and infrastructure (ESP, domains, IPs)
• Experience with A/B testing and experimentation frameworks
• Basic knowledge of SQL or analytics tools

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a creative and detail-oriented Graphic Designer to join our team. You’ll be working on a wide range of marketing and product-related visuals — from email campaigns and social media to websites and gamification elements. If you have a strong eye for design, know how to add motion where it drives performance, and enjoy working closely with marketing and product teams — we’d love to meet you.

HOW YOU WILL MAKE AN IMPACT

• Create visual assets for email campaigns, landing pages, websites, social media, gamification, and more
• Design static creatives (banners, icons, graphic elements) and simple animated assets (GIFs, short MP4s, lightweight motion)
• Maintain and evolve a consistent visual identity across different brands
• Adapt designs to various formats, devices, and localizations
• Participate in brainstorms and creative sessions, bringing new ideas to the table
• Stay updated on design and motion trends, marketing best practices, and industry updates
• Collaborate closely with marketing and product teams to support business goals
• Iterate on designs based on feedback and performance analysis

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience as a Graphic Designer in digital, marketing, or related fields
• Strong skills in design tools like Figma, Photoshop, Illustrator (or equivalents)
• Basic motion design skills for animated banners and simple effects
• Solid understanding of layout, typography, and visual communication
• Ability to quickly adapt designs to multiple formats and platforms
• Attention to detail and a performance-oriented mindset

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and driven VIP Team Lead to manage and grow a high-performing team focused on player retention and revenue generation in the iGaming industry. The ideal candidate has a strong background in managing  VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead the day-to-day operations, ensure excellent service for high-value players, and drive team alignment with overall business goals

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, ensuring daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs: retention, ARPPU, redeposit rate, second deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value customers.
• Handle escalated cases and complex communication scenarios.
• Align team efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimized player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing  VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• English level: B2+.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)