TrueGroup

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

We’re looking for a Head of Operations who thrives in high-scale environments and can turn complexity into structured, efficient systems. You have hands-on experience in iGaming media buying teams with $500K–$1M+ monthly spend, understand the full operational flow from traffic to revenue, and think in terms of profitability, scalability, and efficiency. You’re proactive, analytical, and calm under pressure, capable of building and optimizing infrastructure, aligning teams, and ensuring that every process and decision directly contributes to business growth and margin.

HOW YOU WILL MAKE AN IMPACT:

• Own and manage core departments: Tech, Farm, Finance, BDM, Creative
• Build and scale infrastructure to support $1M+ monthly spend
• Optimize processes to increase profitability and operational efficiency
• Monitor performance, costs, and overall team effectiveness
• Identify operational bottlenecks and resolve them quickly
• Work closely with C-level to analyze, propose, and implement solutions end-to-end
• Ensure clear alignment across teams: everyone understands their role, impact, and goals
• Drive structure, speed, and accountability across all operations

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Experience as COO / Head of Operations / Team Lead in affiliate or media buying teams
• Hands-on experience in teams with $500K–$1M+ monthly spend
• Strong understanding of the iGaming ecosystem and media buying flow end-to-end
• Experience with tools and infrastructure (Binom, integrations, account systems)
• Solid understanding of P&L, unit economics, and margins
• System thinking: ability to build scalable processes, not just manage chaos
• Strong analytical mindset: focus on profitability, efficiency, and scalability
• Ability to stay calm under pressure (bans, payment issues, scaling challenges)
• High level of ownership and autonomy — you identify problems and solve them

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Senior Product Manager to lead product strategy and drive the development of high-impact features. In this role, you will be responsible for shaping the product vision, coordinating cross-functional teams, and ensuring continuous product growth based on data and user needs.

HOW YOU WILL MAKE AN IMPACT:

-Develop product vision and strategy. Create a comprehensive roadmap with clear prioritization and milestone planning to achieve business objectives.
-Lead end-to-end brand launches from concept to go-live. Manage ongoing operations and ensure successful market entry execution.
-Coordinate with development, design, marketing, retention, and support teams. Set detailed tasks, accept deliverables, and control deadlines.
-Monitor product quality across all touchpoints. Collaborate with related divisions to create a superior user experience and ensure platform excellence.
-Conduct market research, analyze player needs, gather feedback from customer support, and translate insights into product requirements.
-Design, configure, and manage bonus mechanics. Create and optimize loyalty programs to drive retention and increase player LTV.
-Analyze product performance metrics, evaluate effectiveness, and implement continuous improvements based on data-driven insights.
-Monitor competitors' products, USPs, bonus policies, and features. Identify market opportunities and maintain competitive positioning.
-Utilize CMS platforms for content management, product configuration, and operational updates to ensure seamless platform functionality.
-Manage full product lifecycle from conceptualization to launch and ongoing support. Plan resources, control tasks, manage risks, and ensure timely delivery.
 

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- At least 3 years of experience in product gambling companies;
- English at the intermediate level and above;
- Experience with online casino platforms;
- Understanding the regulation of markets and peculiarities of licenses will be a plus;
- Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
- Experience in creating tournaments and promotional companies.
 

HOW WE WILL KEEP YOU SMILING:

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a high-energy, strategic Marketing Content Manager to build and scale a network of media assets from the ground up. You will be responsible for the end-to-end lifecycle of video content—from launching new channels across various GEOs to managing a steady stream of viral highlights, UGC (User Generated Content) and high-level storytelling.

HOW YOU WILL MAKE AN IMPACT

• Set up, control and grow a network of social media accounts (IG, FB, TT, YT) tailored to specific geo markets and .
• Source and manage a roster of UGC creators to produce "viral-ready" content, including sports betting reactions, big wins in different casino games etc.
• Partner with freelancers and creative agencies to develop long-form and short-form storytelling content that builds long-term brand equity and trust.
• Adapt content formats to master the unique algorithms of Reels, Shorts, and TikTok, ensuring maximum organic reach and engagement.
• Oversee the adaptation of content for different cultures and languages, ensuring tone and style resonate with local audiences.
• Tracking: Analyze engagement metrics (ER, VTR, Shares) to iterate on content hooks and distribution tactics

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in creating viral content for personal blog/business
• Deep technical knowledge of Facebook, Instagram, TikTok, and YouTube’s community guidelines, viral algorithms, and shadow-ban triggers.
• Strong ability to manage a decentralised team of freelancers, UGC creators, and agencies under tight deadlines.
• You have an "eye" for what goes viral. You can spot a trend on Monday and have a localized version live by Tuesday.
• Intermediate lvl of English.
• Good experience with AI video tools (Kling AI/Nano Banana etc), editing workflows (canva), and analytics dashboards.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and driven VIP Team Lead to manage and grow a high-performing team focused on player retention and revenue generation in the iGaming industry. The ideal candidate has a strong background in managing  VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead the day-to-day operations, ensure excellent service for high-value players, and drive team alignment with overall business goals

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, ensuring daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs: retention, ARPPU, redeposit rate, second deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value customers.
• Handle escalated cases and complex communication scenarios.
• Align team efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimized player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing  VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• English level: B2+.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Marketing Designer with a strong visual sense and the ability to work at a fast pace. Your main focus will be on creating a high volume of daily content without compromising quality.

HOW YOU WILL MAKE AN IMPACT

• Create creatives for social media (posts, stories)
• Design advertising banners
• Develop and maintain the visual style of social media pages
• Adapt designs for different platforms and formats

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Strong experience in graphic design (Figma, Photoshop, etc.)
• Experience with 3D software
• Familiarity with AI tools (any)
• Ability to work quickly and meet deadlines
• Strong sense of composition, trends, and visual awareness
• Strong stress resilience / ability to perform under pressure

Nice to have:

• Experience in gaming / betting / crypto industries
• Background in digital marketing creatives

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced and highly motivated Product Manager to join our team. You will play a crucial role in shaping the direction and success of our products by identifying the needs of our target audience and developing innovative solutions to meet those needs.

Requirements
- At least 3 years of experience in product gambling companies;
- English at the intermediate level and above;
- Experience with online casino platforms;
- Understanding the regulation of markets and peculiarities of licenses will be a plus;
- Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
- Experience in creating tournaments and promotional companies.

Responsibilities
-Develop product vision and strategy. Create a comprehensive roadmap with clear prioritization and milestone planning to achieve business objectives.
-Lead end-to-end brand launches from concept to go-live. Manage ongoing operations and ensure successful market entry execution.
-Coordinate with development, design, marketing, retention, and support teams. Set detailed tasks, accept deliverables, and control deadlines.
-Monitor product quality across all touchpoints. Collaborate with related divisions to create a superior user experience and ensure platform excellence.
-Conduct market research, analyze player needs, gather feedback from customer support, and translate insights into product requirements.
-Design, configure, and manage bonus mechanics. Create and optimize loyalty programs to drive retention and increase player LTV.
-Analyze product performance metrics, evaluate effectiveness, and implement continuous improvements based on data-driven insights.
-Monitor competitors' products, USPs, bonus policies, and features. Identify market opportunities and maintain competitive positioning.
-Utilize CMS platforms for content management, product configuration, and operational updates to ensure seamless platform functionality.
-Manage full product lifecycle from conceptualization to launch and ongoing support. Plan resources, control tasks, manage risks, and ensure timely delivery.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for experienced an Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.

Requirements
- Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming and Betting industry.
- Upper-intermediate or higher proficiency in English.
- Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
- Proficiency in creating clear and detailed technical tasks for developers and designers.
- Excellent organizational and time management abilities to handle multiple partners and projects effectively.
- Your soft skills, as well as negotiation skills, should be top-notch.
- You are available to travel and attend the conferences.

Responsibilities
- Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
- Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
- Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
- Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
- Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
- Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
- Increase customer acquisition by driving higher traffic flow from partner sites to our products.
Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
- Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)
 

We are launching a new, standalone direction focused on affiliate lead generation and partner networking.
This is not a classic Affiliate Manager role. The position is centered around first contact, relationship-building, and lead generation, with strong emphasis on personal presentation, communication skills, and networking ability.

The Affiliate Lead Generator represents the company at international events, online platforms, and in direct communication with potential partners.

Requirements
- Well-groomed, presentable, modern appearance
- Confident and comfortable in public and online communication
- Strong interpersonal and communication skill
- Ability to build rapport quickly and naturally
- Comfortable with networking, live conversations, and follow-up messaging
- Good conversational English (spoken communication is essential)
- Willingness and availability to travel internationally

Responsibilities
- Generate a steady flow of new affiliate leads
- Establish first contact with potential partners (online and offline)
- Warm up and pre-qualify partners before handoff to the Affiliate team
- Actively communicate with affiliates via messengers, social platforms, and email
- Attend international industry events (e.g. Sigma, SBC, etc.) and participate in live networking
- Represent the company in a professional, confident, and engaging manner

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

Requirements
- 1+ years of experience in Quality Control, QA, or Customer Support Quality
- Strong understanding of QA processes, scorecards, and calibration
- Experience working with analytics, reporting, and QA tools
- Excellent attention to detail and analytical thinking
- Strong communication and feedback skills
- Ability to manage multiple priorities in a fast-paced environment

Responsibilities
- Ensure high-quality standards across all customer support interactions
- Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
- Conduct regular calibration sessions to maintain unified evaluation standards
- Review and validate evaluations, identify discrepancies and improvement areas
- Prepare regular reports (weekly/monthly) on quality performance and key metrics
- Analyze recurring issues and provide actionable recommendations
- Participate in the development and update of QC guidelines, scorecards, and internal standards
- Identify inefficiencies and drive continuous improvement of QC processes
- Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
- Contribute to training initiatives based on QC insights
- Provide structured feedback to improve agent performance
- Handle and review disputed evaluations, ensuring fairness and transparency
- Monitor dispute trends and recommend process improvements
- Work with QC and analytics tools; support implementation of automation and AI solutions
- Ensure data accuracy and effectiveness of quality control tools

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are seeking a driven and highly structured Learning & Development (L&D) professional to design, implement, and continuously improve our training and onboarding programs for the Customer Success department — covering both Support and VIP Sales teams.

This person will play a key role in building scalable training systems to support the monthly onboarding of new team members, ensuring that every cohort goes through a consistent, well-structured, and performance-driven learning journey.

Requirements
• Proven experience in L&D or Training within Customer Service / Customer Success environments
• Strong instructional design and presentation skills
• Experience creating LMS content and managing LMS platforms
• Strong organizational and mindset
• Native or fluent English (B2+)
• Self-driven, detail-oriented, structured, and capable of working autonomously
• Experience in iGaming

Responsibilities
• Design and Own the Training Program:
Build a comprehensive 3-week onboarding&training program to different Customer Success roles (Support Agents, VIP Sales Managers, etc.).
• Develop Learning Materials:
Prepare full training decks, LMS content modules, written materials, knowledge checks, scenario-based simulations, and presentations for all key learning topics.
• Set Up LMS Environment:
Design and structure the content inside our Learning Management System, ensuring seamless access, intuitive flow, and progress tracking.
• Testing and Evaluation:
Create assessment tools to validate both theoretical knowledge and practical readiness — including quizzes, tests, and hands-on exercises.
• Design Internship & Gradual Access Flow:
Build a phased internship/trainee framework that progressively grants access to real operations in Support and VIP Sales based on test results, mentor feedback, and training progress.
• Optimize for Scale:
Develop a repeatable and scalable onboarding cycle that can be run monthly for new employee groups
• Collaborate Cross-Functionally:
Work closely with team leads and department heads to align learning goals with business objectives and ongoing performance feedback

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and proactive SMM Team Lead to develop and scale our social media business from scratch. You will be responsible for developing strategy, launching new initiatives, and leading the team to drive user engagement, engagement, and retention.

Requirements
- Proven experience in social media management, preferably in a leadership role
- Strong understanding of social media platforms, trends, and growth strategies
- Experience in building teams and managing cross-functional collaboration
- Analytical mindset with the ability to work with performance metrics
- Strong communication and project management skills

Responsibilities
- Develop and execute the overall social media strategy, ensuring alignment with business goals and driving user acquisition, engagement, and retention
- Build, manage, and scale the SMM team, including hiring, structuring processes, and launching new directions (streaming, UBT, brand social media, etc.)
- Lead the development of new growth initiatives, including in-house streamer projects and engagement-driven campaigns
- Conduct competitor analysis and continuously optimize content strategy, positioning, and channel performance
- Establish scalable processes for consistent audience growth and retention across social platforms
- Collaborate cross-functionally with SEO, Promo, and content teams to ensure strong visibility, consistent communication, and high-quality content production
- Oversee the creation of visual and copy content through in-house or external resources
- Monitor performance metrics (reach, engagement, cost per follower, retention, etc.) and optimize campaigns based on data insights
- Provide regular reporting and actionable recommendations to improve overall social media effectiveness

Will be a plus
- Experience with streaming platforms and influencer/creator management
- Background in launching social media направления from scratch
- Familiarity with SEO principles for social media

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a CRM Manager to join our team and help build effective user communication strategies that drive engagement, retention, and revenue. The ideal candidate has experience in CRM marketing within the iGaming industry and understands how to manage the full user lifecycle through automated and triggered campaigns.

You will work with CRM platforms, build segmentation strategies, run A/B tests, and optimize communication flows to improve user activation and monetization.

HOW YOU WILL MAKE AN IMPACT:

• Develop, implement, and optimize CRM communication strategies to improve user engagement, activation, retention, and revenue.
• Build and manage automated CRM flows, including welcome, activation, reactivation, and anti-churn campaigns.
• Create and launch email campaigns using drag-and-drop editors within the CRM platform (e.g., Customer.io or similar tools).
• Set up and manage trigger-based campaigns based on user behavior and lifecycle events.
• Build and maintain user segments based on behavioral data, deposit activity, and gaming activity.
• Analyze the performance of CRM campaigns using key metrics such as Delivery Rate, Open Rate, CTR, Conversion Rate, Deposits, and Revenue.
• Conduct A/B tests for different campaign elements, including bonus mechanics, messaging content, communication timing, and channels.
• Interpret test results and implement insights to continuously improve campaign performance.
• Collaborate with product, marketing, and analytics teams to align CRM activities with overall business goals.
• Monitor and optimize user lifecycle funnels (Registration → FTD → 2nd Deposit → 3rd Deposit).
• Work with early-stage users to drive faster activation and monetization.
• Identify early churn signals and develop targeted campaigns to re-engage users.
• Support multi-channel communication strategies, including email, push notifications, SMS, in-app messages, and pop-ups (if applicable).
• Ensure best practices in email deliverability and CRM communication quality.
• WHAT WILL HELP YOU SUCCEED IN THE ROLE:
• Strong understanding of CRM marketing and user lifecycle management (welcome, activation, retention, reactivation)
• Hands-on experience with CRM platforms such as Customer.io, Braze, Iterable, or similar
• Experience building automated and trigger-based CRM campaigns
• Ability to create and manage email campaigns using drag-and-drop editors
• User segmentation based on behavior, deposit activity, and product usage
• Strong analytical skills and experience working with CRM metrics (Delivery Rate, Open Rate, CTR, Conversion, Deposits, Revenue)
• Experience conducting A/B testing (content, bonuses, timing, communication channels)
• Data-driven approach to campaign optimization and retention strategies
• Understanding of user funnels and monetization (Registration → FTD → 2nd Deposit → 3rd Deposit)
• Experience working with multi-channel communication (email, push notifications, SMS, in-app messages, pop-ups)
• Experience in iGaming / Betting / Gambling industry will be a strong advantage
• Experience with Stripo or similar email builders
• Basic understanding of HTML email structure and email deliverability (SPF, DKIM, domains)
• Experience working with analytics or BI tools
• Understanding of paid traffic (Facebook Ads) and early user activation strategies

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for an experienced Sales Manager to become a part of our customer contact center, delivering world-class service and support to our players across casino and sportsbook verticals.
 

HOW YOU WILL MAKE AN IMPACT:

• Achieve retention, LTV, and player monetization KPIs.
• Troubleshooting
• Personalized work with players: support, communication, and long-term relationship building.
• Behavioral monitoring and analysis: identifying player motivations, predicting activity, and developing individual retention strategies.
• Creating personalized offers: exclusive bonuses, cashback, special events.
• Analyzing deposits, bets, and financial activity.
• Collaborating with other departments to improve client engagement.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of experience in Sales\Call Center\VIP Management\Reactivation, or another position related to phone communication with clients.
• Spoken English B2 OR German B2
• Understanding of player psychology, motivations, and triggers.
• Analytical skills, ability to work with large volumes of data, and CRM tools.
• Excellent communication skills for building trusted relationships.
• Hands-on experience working with high-rollers and understanding their psychology.
• Experience in developing personalized offers and loyalty programs.
• Regular calls with players to establish trust and enhance loyalty.

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.