TrueGroup

We are looking for an experienced and results-driven Middle Influence Manager with a strong background in iGaming, Gambling, or Betting verticals. This role requires deep expertise in traffic acquisition, campaign optimization, and working with Tier 1 GEOs. You will be responsible for launching, analyzing, and scaling ad campaigns across multiple platforms while ensuring compliance with KPIs and traffic quality standards.

HOW YOU WILL MAKE AN IMPACT

• Search and select relevant influencers and streamers for promotional campaigns across multiple projects;
• Negotiate and close comprehensive and effective influencer deals;
• Manage the full cycle of influencer marketing campaigns: from brief development to final performance analysis;
• Prepare and maintain detailed reports on campaign results;
• Analyze influencer audiences and channel effectiveness;

• Optimize ongoing campaigns and collaborations to maximize ROI.

   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum 1 year of experience in Influencer Marketing within the iGaming, Betting, or Gambling industries;
• Proven track record of independently managing influencer campaigns from initiation to final reporting;
• Strong understanding and hands-on experience with key marketing metrics: ROI, CPA, CPC, NGR, CPM, CPV;
• Knowledge of market pricing and ability to evaluate and negotiate optimal deal terms;
• Excellent negotiation and communication skills;
• Practical experience working with platforms such as Twitch, YouTube, Kick, Instagram, Telegram, Discord;
• Proficiency in using tools and platforms for influencer discovery, analytics, and campaign tracking (databases, tools, dashboards, etc.);
• Experience working with Tier-1 GEOs;

• Solid understanding of offshore iGaming brand operations and compliance.

   

Nice to Have:

• Existing database of verified influencers across key platforms.

   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a data-driven, detail-oriented VIP Operations Manager to act as the analytical engine behind our VIP operations team. While this role does not involve direct team management, you will work closely alongside the Team Lead and Head of VIP to ensure optimal performance of the VIP department through real-time monitoring, reporting, testing, and insights.

This is a highly operational role with a strong focus on analytics, process optimization, and cross-functional collaboration.

HOW YOU WILL MAKE AN IMPACT

• Develop and maintain real-time and periodic performance dashboards (day-to-day, week-to-week, month-to-month) for VIP segment health, using Power BI and Google Sheets.
• Track and analyze core VIP KPIs: activation, reactivation, retention, churn risk, lifetime value, average deposit size, manager efficiency, etc.
• Monitor and assess the effectiveness of bonus campaigns, touchpoints, and communication strategies across all channels (email, chat, in-app, push).
• Drive A/B testing initiatives across different player cohorts to evaluate the impact of timing, format, and content of VIP communications.
• Partner closely with Customer Support, Product, and Analytics teams to generate insights and identify optimization opportunities in player engagement and retention.
• Design and implement automated alerts and notifications for account managers (e.g., Slack bots), ensuring timely reaction to user behavior.
• Contribute to R&D initiatives: explore new engagement hypotheses, set up test cases, analyze results, and recommend improvements.
• Continuously evaluate and improve existing VIP operational flows and analytical frameworks.
• Assist in developing predictive analytics models to identify high-value actions and users at risk.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Strong analytical mindset with the ability to structure and interpret large datasets.
• Proficient in tools like Google Sheets, Power BI, SQL (a plus), and basic automation platforms.
• Prior experience in iGaming / Casino / Fintech / Subscription businesses is a strong advantage.
• Deep understanding of customer lifecycle, segmentation, and user engagement strategies.
• Experience in operational monitoring, reporting, and KPI optimization.
• Highly detail-oriented with a proactive, problem-solving attitude.
• Excellent communication and collaboration skills to work across functions.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for Junior Product Manager to join our team. In this role, you will be responsible for managing our products, monitoring product conversion rates, and leading communication with our marketing partners and affiliate managers to drive growth and improve performance. Your key responsibilities will include analyzing market trends, and ensuring continuous product improvement. You will work closely with cross-functional teams, including development, design, and affiliate teams, to achieve business objectives and optimize the user experience.

If you have experience in marketing and thrive in a fast-paced, dynamic environment, we’d love to hear you!

HOW YOU WILL MAKE AN IMPACT

• Analyze the online gambling market and competitor activities to identify opportunities and risks.
• Track and analyze key performance metrics (LTV, CPA, CR, ROI) to optimize marketing efforts and product performance.
• Communicate with affiliate managers and marketing partners, ensuring the effectiveness of campaigns and promotions.
• Participate in preparing entry into new markets, and understanding market trends and demands
• Oversee the implementation of product changes and innovations based on user behavior analysis and marketing insights.
• Collaborate with development and design teams to introduce new features that enhance the user experience.
• Manage content across projects, ensuring its quality and relevance to marketing goals.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• At least 1 year of experience as a Product Manager within the online gambling industry.
• Understanding of key product metrics (conversion rates, LTV, ARPU, ROI) and experience with affiliate marketing.
• Proven experience in working with marketing and affiliate partners.
• Deep knowledge of online gambling products and industry trends.
• Intermediate or higher level of English proficiency for effective communication with international partners.
• Experience with analytics tools (e.g., Smartlook, Google Analytics) to monitor user behavior and drive product decisions.

HOW WE WILL KEEP YOU SMILING

• We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!
• We offer unlimited vacation days, and we provide sick leave of paid.
• We are ready to offer relocation support for candidates.
• A competitive compensation that values the skills and experience you bring.
• Employee referral bonus and gifts for your special days.
• Financial support in 50% for learning expenses to help you in your professional growth!
• With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a proactive and results-driven Affiliate Manager to join our team and help grow our affiliate program. This role is crucial in establishing and maintaining strong partnerships, optimizing performance, and driving traffic to our product sites.

HOW YOU WILL MAKE AN IMPACT:

• Develop and negotiate cooperation proposals with new and existing partners.
• Manage the full affiliate lifecycle, from onboarding to long-term relationship management.
• Retain and motivate existing partners by developing tailored offers, loyalty programs, and exclusive deals for high-potential affiliates.
• Monitor and ensure the quality of affiliate-generated content and materials.
• Collect and analyze data from affiliate activities to create reports and enhance strategy.
• Identify and nurture high-performing affiliates to maximize revenue growth.
• Increase customer acquisition through strategic affiliate partnerships.
• Build strong, trustworthy communication with key partners on a daily basis.
• Meet and exceed KPI targets related to new client acquisition and partner engagement.

• Utilize CRM tools to maintain and track all partner interactions efficiently.

   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Experience in affiliate marketing, preferably in the iGaming industry.
• Strong negotiation, communication, and relationship management skills.
• Analytical mindset with the ability to interpret data and optimize performance.
• Familiarity with CRM tools and affiliate tracking platforms.

• Proactive and strategic approach to affiliate growth and retention.

   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and results-driven PPC Specialist with a strong background in iGaming, Gambling, or Betting verticals. This role requires deep expertise in traffic acquisition, campaign optimization, and working with Tier 1 GEOs. You will be responsible for launching, analyzing, and scaling ad campaigns across multiple platforms while ensuring compliance with KPIs and traffic quality standards.

HOW YOU WILL MAKE AN IMPACT

• Launch and optimize ad campaigns across platforms (Google Ads, Bing, Meta, TikTok, UAC, Push, Native, and more)
• Conduct A/B testing of creatives, landing pages, and audiences
• Work with trackers and analytical tools for performance monitoring
• Monitor and meet KPIs related to ROI, FTD, and traffic qualit
• Plan and allocate budgets across different GEOs
• Research and test new traffic sources and marketing hypotheses
• Collaborate with SEO specialists, designers, and content teams to create high-converting creatives, pre-landers, and landing pages
• Work with semantic core for both brand and non-brand campaigns
• Prepare regular performance reports and provide actionable insights for optimization

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of experience in PPC, including at least 1.5 years in iGaming/Gambling/Betting
• Hands-on experience with offshore casino brands (minimum 1 year)
• Proficiency with advertising platforms: Google Ads, Meta Ads, TikTok Ads, PropellerAds, etc.
• In-depth understanding of black hat techniques, cloaking, and moderation bypass strategies
• Strong analytical skills: ability to work with ROI, CPA, LTV, CTR, CR, Funnels
• English proficiency — Intermediate+ (ability to manage ad accounts, communicate with support teams, and handle offers)
• Experience working with large advertising budgets and making independent optimization and scaling decisions

Nice to Have:

• Experience in building custom funnels and flows
• Knowledge of anti-detect browsers and advanced tracker setups

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced BI Analyst who will take ownership of building, maintaining, and optimizing our business intelligence infrastructure. The ideal candidate is passionate about data, analytics, and modern BI tools, and can translate complex data into actionable insights that drive business decisions.

HOW YOU WILL MAKE AN IMPACT

• Develop and maintain semantic data models in Power BI (Pro license or higher).
• Design and build reports and dashboards based on business requirements.
• Write complex DAX measures and calculations.
• Work with multiple data sources (databases, Google Sheets, etc.) and manage data connectivity (gateways).
• Administer Power BI, including managing permissions and RLS (Row-Level Security).
• Monitor BI trends and implement new Power BI features and AI capabilities into existing and new reports.
• Optimize performance and loading speed of reports and data models.
• Write and optimize SQL queries in BigQuery and MySQL (experience with ClickHouse is a plus).
• Use CTEs and window functions in query development.
• Collaborate with developers to define and document technical requirements for new data sources.
• Experience with Google Cloud Functions and Airflow is a strong advantage.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of professional experience working with Power BI (not freelance projects).
• Hands-on experience with BigQuery and MySQL (ClickHouse is a plus).
• Strong proficiency in SQL (CTE, window functions).
• Practical experience in data modeling and report optimization.
• Understanding of data governance, access management, and RLS principles.
• Analytical mindset and attention to detail.
• Intermediate or higher level of English (for documentation and communication).

Nice to Have

• Experience with Tableau or Looker Studio.
• Background in Google Cloud Platform or other cloud ecosystems.
• Interest in implementing AI tools within BI systems.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for a proactive and creative Social Media Manager with a strong background in Web3, crypto, or iGaming industries. The ideal candidate is someone who not only understands the fast-paced nature of these spaces but also knows how to build engaging content strategies that resonate with target audiences across platforms like X (Twitter), Telegram, Instagram, Facebook, Kick, YouTube, TikTok, Bitcointalk, and others.

HOW YOU WILL MAKE AN IMPACT

- Develop and execute social media strategy across X and Telegram (as main focus), IG & FB, Kick, Youtube , Tik-Tok, Bitcointalk and others.
- Support a ton of voice for the brand across all social media.
- Daily engagement with the audience in social media.
- Close collaboration with designer and community manager.
- Coordinate with the product teams to be up to date on upcoming events and plans for product development.
- Monitoring and analysis of the effectiveness of published content.
- Identify growth opportunities across social media platforms.
- Thrive to innovate and learn from crypto competitor's best practices to make a real impact on social media.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 2+ years of relevant experience in web3/crypto/iGaming experience is a must;
- You'll have to present successful cases of your work with X, Telegram, etc.;
- We'll expect you to show your experience in building creative content.
- Knowledge and interest in the iGaming industry;
- Your English level has to be Intermediate or higher.
- Hands-on experience of different tools like ChatGPT/Gemini or AI-video editing tools.

WHY YOU’LL LOVE IT HERE:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We're looking for a proactive and creative Social Media Manager with a strong background in Web3, crypto, or iGaming industries. The ideal candidate is someone who not only understands the fast-paced nature of these spaces but also knows how to build engaging content strategies that resonate with target audiences across platforms like X (Twitter), Telegram, Instagram, Facebook, Kick, YouTube, TikTok, Bitcointalk, and others.

HOW YOU WILL MAKE AN IMPACT

• Develop and execute social media strategy across X and Telegram (as main focus), IG & FB, Kick, Youtube , Tik-Tok, Bitcointalk and others.
• Support a ton of voice for the brand across all social media.
• Daily engagement with the audience in social media.
• Close collaboration with designer and community manager.
• Coordinate with the product teams to be up to date on upcoming events and plans for product development.
• Monitoring and analysis of the effectiveness of published content.
• Identify growth opportunities across social media platforms.
• Thrive to innovate and learn from crypto competitor's best practices to make a real impact on social media.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of relevant experience in web3/crypto/iGaming experience is a must;
• You'll have to present successful cases of your work with X, Telegram, etc.;
• We'll expect you to show your experience in building creative content.
• Knowledge and interest in the iGaming industry;
• Your English level has to be Intermediate or higher.
• Hands-on experience of different tools like ChatGPT/Gemini or AI-video editing tools.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• English B1-B2+
• French or German or Spanish B1-B2+
  
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• English B1-B2+
• French B1-B2+
   

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• English B1-B2+
• German B1-B2+
  
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.
 

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• English B1-B2+
• Spanish B1-B2+