TrueGroup

We are looking for an experienced Operations Delivery Manager who can introduce structure and predictability into operational delivery. You'll design and implement a scalable framework for managing tasks and projects across multiple operational teams, establish sprint-based execution, prioritization, and backlog management, and drive cross-functional delivery. This role is ideal for someone with hands-on experience implementing delivery methodologies in fast-paced environments who enjoys building processes, leading change, and continuously improving the way teams collaborate and execute.

HOW YOU WILL MAKE AN IMPACT

• Audit existing operational processes, team capacity, and resource allocation together with the Head of Operations.
• Design and implement a scalable delivery framework for operational teams, including sprint planning, backlog management, prioritization, roles, ceremonies, and delivery processes.
• Select, configure, and optimize tools such as Jira and Notion to support the delivery framework.
• Define resource requirements, identify capability gaps, and contribute to workforce planning.
• Present the proposed framework, implementation roadmap, timelines, and resource requirements to the Head of Operations.
• Adapt and roll out the framework across multiple operational departments, taking into account each team's specific workflows and needs.
• Train and support department Heads and Team Leads in adopting new ways of working.
• Facilitate sprint ceremonies, delivery planning, backlog refinement, reviews, retrospectives, and regular cross-functional syncs.
• Own and prioritize the cross-functional backlog in collaboration with the Head of Operations and department Heads.
• Coordinate cross-department dependencies and resolve delivery bottlenecks and priority conflicts.
• Support operational transformation initiatives, including CRM and communication platform migrations, AI implementation, and other process improvement projects.
• Establish documentation standards, including SOPs, knowledge bases, and process documentation as part of delivery implementation.
• Define and monitor delivery performance metrics such as sprint predictability, on-time delivery, backlog aging, workload variance, prioritization transparency, and unplanned work.
• Continuously analyze delivery performance and improve the framework based on data, feedback, and retrospective outcomes.
• Remain the long-term owner of the delivery framework, ensuring consistent execution and continuous improvement across the organization.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2–3+ years of experience as an Operations Manager, Delivery Manager, Process Manager, Project Manager, or similar
• Hands-on experience implementing or operating structured delivery frameworks (Agile, Scrum, Kanban, PMO, or proprietary methodologies)
• Experience in iGaming, FinTech, E-commerce, or other high-volume B2B/B2C operational environments
• Experience auditing operational processes and team capacity
• Proven experience implementing sprint-based delivery, backlog management, and prioritization frameworks
• Experience driving organizational change and gaining adoption across multiple teams
• Strong knowledge of Jira, Notion, and similar collaboration tools
• Upper-Intermediate English (B2+) or higher
• Strong systems thinking, stakeholder management, facilitation, and communication skills

NICE TO HAVE:

• Experience implementing AI solutions for customer support or operational automation
• Experience building delivery dashboards using Looker Studio, Power BI, or Tableau
• Agile, Scrum, or Kanban certifications
• Technical understanding of APIs, SaaS integrations, CRM systems, and AI tools

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for experienced an Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
• Increase customer acquisition by driving higher traffic flow from partner sites to our products. Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming and Betting industry.
• Upper-intermediate or higher proficiency in English.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.
• You are available to travel and attend the conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are launching a new, standalone direction focused on affiliate lead generation and partner networking.
This is not a classic Affiliate Manager role. The position is centered around first contact, relationship-building, and lead generation, with strong emphasis on personal presentation, communication skills, and networking ability.

The Affiliate Lead Generator represents the company at international events, online platforms, and in direct communication with potential partners.

HOW YOU WILL MAKE AN IMPACT

• Generate a steady flow of new affiliate leads
• Establish first contact with potential partners (online and offline)
• Warm up and pre-qualify partners before handoff to the Affiliate team
• Actively communicate with affiliates via messengers, social platforms, and email
• Attend international industry events (e.g. Sigma, SBC, etc.) and participate in live networking
• Represent the company in a professional, confident, and engaging manner

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Well-groomed, presentable, modern appearance
• Confident and comfortable in public and online communication
• Strong interpersonal and communication skill
• Ability to build rapport quickly and naturally
• Comfortable with networking, live conversations, and follow-up messaging
• Good conversational English (spoken communication is essential)
• Willingness and availability to travel internationally

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Middle Influencer Manager to join our Marketing team. In this role, you will be responsible for building and managing relationships with influencers, content creators, streamers, and opinion leaders across Facebook, Instagram, TikTok, X (Twitter), and YouTube.

You will drive influencer campaigns from sourcing and negotiations to launch, optimization, and performance analysis, helping grow brand awareness, engagement, and customer acquisition.

HOW YOU WILL MAKE AN IMPACT

• Identify, research, and recruit influencers, content creators, and community leaders across Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG.
• Build and maintain long-term relationships with creators and agency partners.
• Plan, execute, and optimize influencer marketing campaigns aligned with business goals and KPIs.
• Negotiate collaboration terms, budgets, deliverables, and campaign timelines.
• Manage influencer communications throughout the entire campaign lifecycle.
• Collaborate with Design, Content, Product, and Performance Marketing teams to develop effective campaign concepts and creatives.
• Monitor campaign performance, engagement metrics, traffic quality, and conversion results.
• Analyze influencer effectiveness and provide recommendations for scaling successful partnerships.
• Conduct competitor and market research to identify trends, new creators, and growth opportunities.
• Track budgets, campaign spend, and ROI.
• Prepare regular performance reports and actionable insights for stakeholders.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Influencer Marketing, Affiliate Marketing, Social Media Marketing, or Creator Partnerships.
• Hands-on experience managing collaborations with influencers, bloggers, streamers, or content creators.
• Strong understanding of Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG. ecosystems.
• Experience negotiating partnership agreements and managing campaign budgets.
• Understanding of key marketing metrics such as CPM, CPC, CPA, CTR, ROI, Reach, Engagement Rate, and Conversions.
• Strong analytical and organizational skills.
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Excellent communication and relationship-building skills.
• Experience with influencer discovery and analytics tools is a plus.
• Experience in Crypto, Fintech, iGaming, Betting, or Web3 industries will be considered an advantage.
• English level B2+ (written and spoken). 

WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a CRM Manager to become a valued member of our dynamic team. As a CRM Manager, you will play a pivotal role in nurturing and retaining our existing customer base while driving sustained growth and profitability.
If you are a highly motivated individual with a passion for customer relationship management and a proven track record of driving successful retention strategies, we invite you to join our team and make a significant impact on our company's growth trajectory.
 

Requirements:

- Strong hands-on experience with Customer.io (campaigns, segmentation, automation)
- Strong hands-on experience with Smartico (gamification)
- Proven experience in CRM strategy and lifecycle management
- Solid understanding of segmentation, retention mechanics, and user behavior
- Experience running data-driven campaigns and performance optimization
- Ability to work with large datasets and translate insights into actions
- English level B2 or higher
 

Responsibilities:

- Own and manage the CRM promo calendar and campaign planning
- Campaign management: emails layout, materials preparation
- Design and execute multi-channel campaigns (Email, Web Push, In-app)
- Set up and optimize campaigns in Smartico and Customer.io
- Build, scale, and optimize CRM flows and users’ lifecycle
- Drive segmentation strategy and personalization logic
- Collaborate with cross-functional teams and manage task delivery
- Monitor, analyze, and continuously improve campaign performance (OR, CTR, deliverability, LTV)
- Establish and maintain reporting frameworks and weekly performance insights
- Ensure CRM activities align with overall business and revenue goals
 

Would be a plus:

- Experience in iGaming / betting
- Knowledge of email deliverability and infrastructure (ESP, domains, IPs)
- Experience with A/B testing and experimentation frameworks
- Basic knowledge of SQL or analytics tools

Work conditions

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and highly motivated Product Manager to join our team. You will play a crucial role in shaping the direction and success of our products by identifying the needs of our target audience and developing innovative solutions to meet those needs.

HOW YOU WILL MAKE AN IMPACT:

Develop and own product vision and strategy aligned with business objectives.
Create and maintain a comprehensive product roadmap with clear prioritization, milestones, and delivery timelines.
Lead end-to-end brand and product launches from concept to go-live, ensuring smooth market entry and operational readiness.
Coordinate cross-functional teams including development, design, marketing, retention, and customer support; define tasks, review deliverables, and control deadlines.
Monitor and ensure high product quality across all user touchpoints, collaborating with related teams to deliver an excellent user experience.
Conduct market and competitor research, analyze player behavior and needs, and collect feedback from customer support to define product requirements.
Design, configure, and manage bonus mechanics and loyalty programs aimed at increasing retention and player lifetime value (LTV).
Track and analyze product performance metrics, assess feature effectiveness, and drive continuous improvements using data-driven insights.
Monitor competitors’ products, unique selling propositions (USPs), bonus strategies, and features to identify market opportunities and maintain competitive advantage.
Use CMS platforms for content management, product configuration, and operational updates to ensure smooth platform functionality.
Manage the full product lifecycle from ideation through launch and ongoing support, including resource planning, risk management, and timely delivery.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

At least 3 years of experience in product gambling companies;
English at the intermediate level and above;
Experience with online casino platforms;
Understanding the regulation of markets and peculiarities of licenses will be a plus;
Deep understanding of casino products, product metrics, bonus systems, and loyalty programs;
Experience in creating tournaments and promotional companies.

HOW WE WILL KEEP YOU SMILING:

Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
Unlimited vacation days and paid sick leave—because your rest matters.
A competitive compensation that truly reflects your skills and expertise.
Employee referral bonus and gifts to celebrate your special occasions.
50% financial support for learning expenses to supercharge your professional growth!
A positive atmosphere where you always feel respected and truly belong.
Inspirational team-building activities that turn colleagues into best friends.
Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Marketing Finance Specialist
to take ownership of financial operations within our media buying department.

In this role, you will ensure accurate financial reporting, maintain transparency across multiple media buying teams, and help build scalable financial processes. You'll work closely with the Head of Operations, manage large advertising budgets across European GEOs, and contribute to automating workflows that improve efficiency and control.
 

HOW YOU WILL MAKE AN IMPACT

• Perform weekly and monthly reconciliation of expenses across media buying teams
• Analyze agency expenses, identify discrepancies, and resolve financial issues
• Request payouts from affiliate programs and maintain salary/payment registers
• Process contractor payments and calculate team bonuses
• Calculate deposit amounts on a weekly, 14-day, and 28-day basis
• Monitor balances across payment accounts and advertising platforms
• Collect, verify, and track recurring payments (subscriptions, software, services)
• Maintain and update DDS, P&L, and Cash Flow statements for the department
• Prepare financial reports and reconciliations for affiliate partners
• Build and maintain clear financial documentation, spreadsheets, and internal procedures
• Identify opportunities to automate manual processes using Google Apps Script, JavaScript, AI tools, and Claude
• Support the continuous improvement of financial processes and reporting accuracy
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1–2+ years of experience in operational finance, accounting, financial controlling, or financial operations on media buying teams
• Strong proficiency in Google Sheets (advanced formulas, pivot tables, data imports)
• Exceptional attention to detail and accuracy when working with numbers
• Ability to work independently, prioritize tasks, and consistently meet deadlines
• Strong organizational skills with a process-oriented mindset
• Basic knowledge of Google Apps Script or JavaScript will be a strong advantage

• Experience in iGaming, affiliate marketing, or performance marketing is a plus

   

WHY YOU'LL LOVE IT HERE

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We'll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an Operations Manager with a strong focus on process optimization and operational excellence to take ownership of product operations across our multi-brand iGaming portfolio from task intake and prioritization to delivery, process control, cross-functional coordination, and ongoing support. If you have a strong background in project, delivery, or operations management and thrive in a fast-paced environment where ASAP requests and shifting priorities are the norm, we'd love to connect with you.
 

HOW YOU WILL MAKE AN IMPACT:

• Own projects end-to-end (intake → onboarding → launch → ongoing support) with a strong focus on process execution
• Act as the main point of coordination: manage communication, follow-ups, and escalations across teams
• Ensure timelines, SLAs, deliverables, and workflows are consistently followed
• Drive structured interaction between teams within the company through clear processes and alignment
• Oversee contracts, invoicing, payments, and scope changes as part of operational workflows
• Identify and proactively flag process, delivery, and operational risks
• Prepare clear reporting and ensure transparency of ongoing processes
• Build, optimize, and maintain internal and cross-functional processes
• Ensure adherence to workflows, SLAs, and agreed ways of working
• Identify bottlenecks and eliminate inefficiencies in processes and execution flow
• Design and implement workflows, SOPs, and process improvements
• Improve cross-team collaboration through standardized processes within the company
• Take ownership of process improvements and hands-on operational execution
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 3–5+ years of experience in Project / Delivery / Operations Management
• Upper-intermediate English (B2+)
• Strong ownership and execution mindset
• Experience in process design and optimization
• Proven cross-functional coordination experience
• Experience managing onboarding, launches, and delivery cycles
• Solid understanding of SLAs, timelines, and dependencies
• Strong communication and stakeholder management skills
• Confident user of Miro, Notion, Slack, Google Workspace, and CRM systems
   

Nice to Have

• Experience in iGaming, affiliate marketing, or digital B2B environments
• Experience with contracts, invoicing, and legal/finance coordination
• Familiarity with Jira or NetHunt CRM
• Automation / no-code mindset
• Basic technical understanding of integrations and workflows
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for an experienced Team Lead Farming who combines deep expertise in Facebook account farming with strong leadership and operational management skills. You understand Facebook's anti-fraud ecosystem, know how to build and optimize a reliable farming infrastructure, and make decisions based on data, unit economics, and long-term account performance rather than assumptions. You're comfortable managing suppliers, infrastructure, budgets, and processes while continuously improving efficiency through automation and AI. Most importantly, you're a proactive leader who takes ownership, builds scalable systems, and ensures the Media Buying team always has the resources needed to perform at its best.
 

Requirements:

- 2+ years of experience in Facebook account farming, including at least 1 year leading a team or managing operational processes.
- Deep understanding of Facebook's anti-fraud systems, account trust, warm-up strategies, ban reasons, and account lifecycle management.
- Strong knowledge of Facebook account infrastructure, including auto-registered accounts, Business Managers, Fan Pages, agency accounts, and related assets.
- Experience working with account suppliers and agencies, including sourcing, negotiations, and performance evaluation.
- Strong analytical mindset with the ability to evaluate account quality through LTV, ban rates, and unit economics.
- Experience managing operational budgets and optimizing infrastructure costs.
- Ability to make data-driven decisions focused on operational efficiency and profitability.
- Advanced Google Sheets skills, including formulas, pivot tables, filters, and operational reporting.
- Experience documenting processes and maintaining knowledge bases in Notion or similar tools.
- Hands-on experience implementing automation and AI tools into operational workflows.
- Strong organizational, leadership, and process management skills.
- English proficiency is a plus.
 

Responsibilities:

- Lead and manage the Facebook Farming team, including both in-house farming operations and agency account infrastructure.
- Ensure a continuous and reliable supply of Facebook assets for the Media Buying team, including accounts, Business Managers, Fan Pages, agency accounts, and related resources.
- Maintain department SLAs by ensuring timely account delivery, full operational coverage, and clear ownership across the team.
- Build and manage relationships with account sellers and agencies, negotiate pricing and replacement policies, evaluate quality, and maintain supplier performance records.
- Monitor and analyze key department metrics, including account LTV, ban rate, supplier performance, and real cost per $1,000 in ad spend.
- Maintain accurate records of all account issuance, payments, and inventory within internal tracking systems.
- Manage infrastructure and operational budgets, including proxies, anti-detect browsers, SIM cards, and related tools.
- Drive automation initiatives and implement AI tools to improve operational efficiency.
- Optimize the department's unit economics by reducing account acquisition costs and improving account lifetime.
- Test new account batches, suppliers, and farming methods before scaling them across the business.
- Develop contingency plans and maintain account reserves to minimize downtime during Meta platform disruptions.
- Identify opportunities to monetize department assets and improve operational profitability.
- Build, document, and continuously improve SOPs, internal processes, checklists, and the department knowledge base.
 

Work conditions:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We'll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are seeking a Sales Manager with a strong sales-driven mindset and the ability to operate effectively across large and diverse client bases. This role requires agility in switching between priorities, handling multiple tasks simultaneously, and driving engagement without reliance on a fixed portfolio of customers. The successful candidate will excel at creating strong client attachment to the product itself, applying a results-oriented approach, and consistently delivering growth through proactive outreach, persuasive communication, and relentless focus on targets.

Requirements
- Experience in sales or account management (iGaming, betting, or entertainment industry preferred).
- Strong persuasive communication and negotiation skills.
- Analytical mindset with ability to work with numbers, KPIs, and sales metrics.
- Target-driven, self-motivated, and able to work under pressure.
- Fluency in English and French.

Responsibilities
- Client Outreach: Conduct outbound calls to the existing database with the goal of reactivation, upselling, and strengthening relationships.
- Bonus Sales: Actively promote and sell personalized bonus packages and promotions, ensuring offers align with customers' preferences and behavior.
- Performance Analysis: Monitor customers’ activity, analyze key sales and engagement metrics, and prepare reports to optimize strategies.
- Revenue Growth: Drive sales growth and increase clients’ retention through effective sales tactics and personalized communication.
- Collaboration: Work closely with a VIP team to coordinate campaigns and maximize conversion rates.
- Customer Focus: Ensure every interaction delivers a professional experience that builds trust and loyalty.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!