TrueGroup

We are looking for an experienced Team Lead Affiliate Manager to join our team! In this role, you will lead and mentor the affiliate team while driving the growth and efficiency of our partner program. You’ll play a key role in shaping affiliate strategy, building strong partnerships, and ensuring outstanding performance across the affiliate channel.

Are you ready to take the next step in your career and lead a high-performing team in a dynamic and innovative environment? If you enjoy strategic thinking, leadership, and building strong partnerships, we’d love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• Lead, mentor, and develop the Affiliate Managers team, ensuring high performance and professional growth.
• Develop and implement the overall affiliate marketing strategy aligned with company goals.
• Build and maintain strong relationships with top affiliates and strategic partners.
• Oversee the onboarding and management of new affiliates while strengthening relationships with existing partners.
• Monitor affiliate traffic quality, ensuring compliance with company policies and brand standards.
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and identify opportunities for growth and optimization.
• Coordinate with internal teams (marketing, product, analytics, compliance) to improve affiliate performance.
• Develop incentive programs, campaigns, and loyalty initiatives for top-performing partners.
• Track and analyze team performance, ensuring KPIs are met and exceeded.
• Improve internal processes, reporting systems, and workflow efficiency within the affiliate department.
• Represent the company at industry conferences and networking events.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of experience in affiliate marketing within the iGaming or Betting industry.
• At least 1 year of experience leading or mentoring a team.
• Upper-intermediate or higher proficiency in English.
• Strong analytical mindset with the ability to interpret traffic and performance data.
• Experience working with affiliate platforms, tracking systems, and CRM tools.
• Excellent leadership, communication, and negotiation skills.
• Strong organizational and project management abilities.
• Experience working with high-volume traffic partners.
• Willingness to travel and attend industry conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for a strong SMM manager with iGaming experience. Experience with Tier 3 is a plus. The primary responsibilities will include operational management of the production pipeline and quality control. Synchronizing the work of the technical (Account Farmer, Funnel Manager) and creative (UBT, Design, Native Arab) units will be key. Ensuring the smooth operation of the department.

Requirements:

- Experience as an SMM Manager, Media Manager, Content Manager, AI Content Manager, or in a similar role
- Experience managing large volumes of content across multiple platforms simultaneously
- Strong understanding of content strategy, content grids, social media funnels, and audience engagement mechanics
- Practical experience using AI tools for content creation, automation, and scaling media production
- Experience building or contributing to AI infrastructure for marketing, media, or SMM operations
- Understanding of AI content farm workflows and mass content generation systems
- Experience working with AI-generated content, AI bots, chatbots, or automated communication systems
- Strong prompt engineering skills and ability to create structured prompts, pipelines, references, and technical documentation
- Experience coordinating contractors, production teams, and creative workflows
- Understanding of key SMM and performance metrics: reach, engagement rate, CTR, CR, retention, growth rate, and content efficiency
- Analytical mindset with the ability to optimize content and funnels based on performance data
- Strong organizational, communication, and multitasking skills with high attention to detail
- Understanding of trends in AI, social media, influencer marketing, automation, and digital media ecosystems
- Experience in iGaming will be a strong advantage
- English level B2+ will be a plus

Responsibilities

- Manage and grow communities across social media platforms, messengers, and digital channels
- Develop and maintain content grids and publishing strategies for Instagram, TikTok, Telegram, YouTube, X/Twitter, Facebook, and other platforms
- Build and optimize social media funnels focused on audience acquisition, engagement, retention, and conversion
- Coordinate large-scale content operations: planning, task management, production workflows, approvals, and publishing schedules
- Build and improve AI infrastructure for SMM and media operations
- Organize and scale AI-powered content farms for generating texts, visuals, videos, scripts, creatives, and UGC-style content
- Launch and optimize automated content production processes using AI tools and workflows
- Work with AI bots and automated communication systems for audience engagement, moderation, warm-up funnels, and community management
- Create and develop AI influencers / virtual personas for brand promotion across social platforms
- Define positioning, tone of voice, visual identity, and content strategy for AI-generated personalities
- Prepare briefs, references, prompts, content guidelines, and technical tasks for internal teams, contractors, and AI systems
- Coordinate designers, copywriters, video editors, motion designers, AI specialists, and prompt engineers
- Monitor deadlines, content quality, and brand consistency across all media activities
- Analyze content performance, funnel efficiency, engagement metrics, and AI-driven campaign results
- Optimize workflows and content strategies based on analytics, testing, and performance data
- Monitor trends in AI content, social media, AI influencers, automation tools, digital media, and emerging content formats

Work conditions

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Unlimited vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
- Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an ambitious and sports-passionate Junior Sports CRM Manager ready to grow within a fast-paced Tier-1 iGaming environment.

If you live and breathe sports, follow major leagues and tournaments daily, understand what drives sports fans, and want to learn how player retention and CRM marketing work in the betting industry — this opportunity is for you.

HOW YOU WILL MAKE AN IMPACT

• Build and maintain sports calendars for Tier-1 GEOs, aligning CRM activities with major sporting events, tournaments, and betting trends
• Plan and execute promotional campaigns around key sports moments (UEFA, Premier League, NBA, NFL, UFC, Formula 1, etc.)
• Configure, test, and launch CRM campaigns and automated communication flows via Smartico (Email, Push, SMS, In-App messaging)
• Work closely with the Betby sportsbook platform to manage sports offers, event synchronization, limits, and campaign-related configurations
• Segment player audiences based on betting activity, favorite sports/leagues, player lifecycle stage, retention behavior, and bonus usage
• Support VIP, retention, and reactivation campaigns with relevant sports-focused offers and communication strategies
• Manage promotional content inside CMS and Smartico iFrame pages, including banners, landing pages, and event-focused creatives
• Monitor campaign performance and key CRM metrics such as Churn Rate, Reactivation Rate, Open Rate, CTR, Bonus Cost, and Bonus Ratio
• Analyze player engagement and identify opportunities to improve retention and campaign efficiency
• Collaborate with CRM, SMM, Analytics, VIP, and Casino teams on cross-sell and promotional activities
• Assist the Head of CRM with operational and day-to-day campaign management tasks

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Strong sports knowledge and genuine passion for sports (must-have)
• Deep understanding of major leagues, tournaments, and the sports fan ecosystem
• Basic experience in betting/iGaming OR strong understanding of sportsbook products and betting mechanics
• Understanding of sportsbook bonus mechanics such as free bets, cashback, bet insurance, odds boosts, etc.
• Good copywriting and communication skills for creating engaging short-form CRM content (Push/SMS/Email)
• Analytical mindset and ability to work with campaign metrics and player behavior data
• High attention to detail and ability to manage multiple campaigns simultaneously
• English level B2+ (written and spoken)

WILL BE A PLUS

• Experience with CRM/marketing automation platforms such as Smartico, Fast Track, Optimove, or similar tools
• Previous experience in CRM, Support, VIP, or Retention roles within iGaming
• Basic understanding of player lifecycle management and retention marketing
• Familiarity with Tier-1 sports betting markets

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for experienced an Affiliate Manager to join our team! In this role, you’ll be at the heart of our partner program, building relationships and driving success for our affiliates and the company alike.

Are you ready to elevate your career in an innovative and dynamic environment that values growth and collaboration? If you’re eager to make an impact and develop your skills alongside a passionate team, we’d love to hear you! Join us, and let’s take your career to the next level together.

HOW YOU WILL MAKE AN IMPACT

• Develop and present tailored partnership proposals, effectively negotiating terms to build mutually beneficial agreements with new and existing affiliates.
• Guide and support partners through every stage of the partnership, ensuring a seamless experience and fostering strong, long-term relationships.
• Drive retention and motivation among existing partners by creating customized offers for different partner segments, and implementing a loyalty system for high-potential affiliates.
• Monitor and ensure the quality and compliance of affiliate-posted materials, upholding brand standards and message consistency.
• Analyze partner traffic to establish a comprehensive reporting system, leveraging insights to optimize strategy and drive improvements in key performance indicators (KPIs).
• Analyze key performance metrics (ROI, LTV, NGR, GGR, ARPU, ROAS, etc.) and implement strategies to improve their efficiency and overall profitability.
• Increase customer acquisition by driving higher traffic flow from partner sites to our products. Achieve and exceed KPIs related to acquiring new clients and partners, setting the bar for growth and performance.
• Use CRM tools to accurately track, maintain, and manage all partner contacts, ensuring up-to-date records and efficient communication.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Minimum of 1,5 years of proven experience in affiliate marketing within the iGaming and Betting industry.
• Upper-intermediate or higher proficiency in English.
• Strong analytical skills to evaluate and optimize traffic funnels, identifying the most effective paths to conversion.
• Proficiency in creating clear and detailed technical tasks for developers and designers.
• Excellent organizational and time management abilities to handle multiple partners and projects effectively.
• Your soft skills, as well as negotiation skills, should be top-notch.
• You are available to travel and attend the conferences.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced Quality Control (QC) Manager to drive the quality assurance function within our Support organization. This role is focused on ensuring accuracy, consistency, and fairness across all evaluation processes, while continuously improving quality standards, reporting, and team performance.

The ideal candidate has a strong analytical mindset, hands-on QA experience, and the ability to optimize processes and elevate quality frameworks in a fast-paced environment.

HOW YOU WILL MAKE AN IMPACT

• Ensure high-quality standards across all customer support interactions
• Monitor and achieve QC KPIs (coverage, accuracy, consistency of evaluations)
• Conduct regular calibration sessions to maintain unified evaluation standards
• Review and validate evaluations, identify discrepancies and improvement areas
• Prepare regular reports (weekly/monthly) on quality performance and key metrics
• Analyze recurring issues and provide actionable recommendations
• Participate in the development and update of QC guidelines, scorecards, and internal standards
• Identify inefficiencies and drive continuous improvement of QC processes
• Collaborate with Team Leads, L&D, and cross-functional teams to enhance service quality
• Contribute to training initiatives based on QC insights
• Provide structured feedback to improve agent performance
• Handle and review disputed evaluations, ensuring fairness and transparency
• Monitor dispute trends and recommend process improvements
• Work with QC and analytics tools; support implementation of automation and AI solutions
• Ensure data accuracy and effectiveness of quality control tools

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ years of experience in Quality Control, QA, or Customer Support Quality
• Strong understanding of QA processes, scorecards, and calibration
• Experience working with analytics, reporting, and QA tools
• Excellent attention to detail and analytical thinking
• Strong communication and feedback skills
• Ability to manage multiple priorities in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and responsible Payment Officer to join our Gaming team. In this role, you will be responsible for processing customer withdrawals, monitoring payment transactions, identifying suspicious activity, and ensuring smooth payment operations in a fast-paced 24/7 environment.

HOW YOU WILL MAKE AN IMPACT

• Process customer withdrawals accurately and within SLA timelines
• Monitor payment queues and ensure timely transaction handling
• Verify transactions according to internal procedures and compliance requirements
• Identify suspicious transactions, fraud patterns, or anomalies and escalate them when necessary
• Work closely with Risk, Anti-Fraud, Support, and Payments teams
• Handle high-volume transaction workflows efficiently
• Maintain high standards of accuracy and operational quality
• Report recurring issues and suggest process improvements
• Follow AML, KYC, and fraud prevention procedures
• Adapt quickly to changing priorities and operational demands

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1+ year of experience in Payments, Gaming, Fintech, or related industries
• Basic understanding of payment systems, payment providers, and transaction flows
• Familiarity with AML, KYC, and fraud prevention principles
• Experience processing withdrawals and handling payment operations
• Strong attention to detail and ability to follow procedures consistently
• Analytical mindset with the ability to identify irregularities and suspicious behavior
• Good communication and teamwork skills
• Ability to work under pressure in a high-volume environment
• Experience working in shift-based or 24/7 operations is a plus
• English level: Upper-Intermediate or higher

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships

We are looking for a highly organized and technical Account Manager / Farmer to support our traffic team with a stable and scalable account infrastructure.
This role is not about creativity, branding, or “marketing growth.”
It is a technical, process-driven, and operational position focused on farming, maintaining, and managing large-scale account infrastructure for media buying operations.
If you are detail-oriented, patient, understand anti-detect ecosystems, and can work systematically with large volumes of accounts and infrastructure — this role is for you.

HOW YOU WILL MAKE AN IMPACT:

• Strong hands-on experience with anti-detect browsers (Dolphin Anty, AdsPower, Indigo, etc.)
• Practical experience with account farming, warming, and infrastructure management for Meta/X ecosystems
• Understanding of checkpoints, bans, trust systems, account recovery, and platform moderation logic
• Experience working with SMS activators, virtual numbers, and verification tools
• Understanding of proxy infrastructure and differences between IPv4, IPv6, residential, and mobile proxies
• Ability to work systematically with large amounts of operational data and infrastructure assets
• Strong attention to detail, patience, consistency, and organizational skills
• Ability to maintain accurate account tracking and documentation
• Team-oriented mindset and reliability in operational workflows

WHAT WILL HELP YOU SUCCEED IN THE ROLE:


• Mass registration, farming, warming, and maintenance of Facebook, Instagram, X (Twitter), Snapchat, and other platform accounts
• Create, manage, and scale trusted account infrastructure for traffic and advertising operations
• Pass checkpoints, verifications, trust confirmations, and platform restrictions across social media ecosystems
• Work with anti-detect browsers such as Dolphin Anty, AdsPower, Indigo, and similar tools
• Manage browser profiles, cookies, sessions, fingerprints, proxies, and multi-account environments
• Purchase, configure, and maintain required resources for account farming operations
• Work with SMS activation services, virtual numbers, email providers, and account verification systems
• Farm and maintain Facebook Fan Pages and related business assets
• Apply current anti-ban and restriction bypass strategies for Meta, X, and other platforms
• Handle PHL (advertising restriction) recovery and account trust restoration processes
• Configure and manage proxy infrastructure, including IPv4, IPv6, residential, and mobile proxies
• Maintain strict infrastructure documentation and tracking in spreadsheets and internal systems (logins, passwords, cookies, 2FA, statuses, proxy bindings, notes, etc.)
• Ensure uninterrupted supply of working accounts and assets for the traffic team

 

We are looking for a strong Middle+ / Senior-level specialist who will take full ownership of our user communication infrastructure across Tier-1 iGaming markets.

This is not a traditional CRM Marketing or Content Management role. We are searching for a Product Owner of communication channels — someone who understands the technical side of traffic delivery in high-risk verticals and can build a resilient, scalable messaging ecosystem capable of operating under aggressive spam filtering and telecom restrictions.

We are currently migrating to Smartico CRM and are looking for a candidate who can significantly improve Inbox Rate performance, diversify communication channels, and launch new technology-driven delivery solutions.

HOW YOU WILL MAKE AN IMPACT:

1. Email Deliverability & Infrastructure

- Conduct full deliverability audits and perform deep technical analysis of spam placement issues across Tier-1 markets.

- Improve Inbox placement and optimize email performance across major providers such as Gmail, Outlook, Yahoo, etc.

- Integrate, configure, and manage external ESPs / SMTP providers within the Smartico ecosystem.

- Independently deploy and maintain backup email-sending infrastructure to ensure uninterrupted communication flows.

- Manage domain reputation, including SPF, DKIM, DMARC policies, domain warm-up strategies, rotation processes, and continuous monitoring through Postmaster Tools and reputation tracking systems.

- Develop scalable deliverability strategies for high-volume communication environments.

2. SMS & Alternative Messaging Channels

- Manage SMS routing through both global aggregators and local telecom vendors for Tier-1 GEOs to maximize DLR and delivery stability.

- Source, negotiate, and onboard local SMS providers where necessary.

- Build and scale WhatsApp and Telegram messaging infrastructure for trigger-based and bulk communication campaigns.

- Manage account pools, proxy infrastructure, and anti-ban strategies for messenger operations.

- Continuously test and optimize alternative messaging channels to improve reach and retention.

3. Integrations & Voice AI Solutions

- Integrate, test, and optimize AI Voice Automation solutions for player activation and reactivation flows.

- Research and evaluate emerging communication technologies, AI-driven retention tools, and new delivery providers.

- Work closely with CRM, Product, and Analytics teams to implement scalable communication solutions.

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

- 3+ years of hands-on experience in high-risk verticals such as iGaming, Betting, Dating, or Crypto.

- Previous experience in roles such as Deliverability Expert, Email Infrastructure Engineer, Messaging Operations Manager, or Communications Product Owner.

- Strong understanding of Tier-1 deliverability challenges, including spam filters, ISP limitations, and telecom regulations.

- Deep technical understanding of:

- Email infrastructure and SMTP ecosystems

- SMS routing logic

- Modern messenger architecture

- Domain reputation management

- Basic system administration skills and infrastructure troubleshooting experience.

- Strong ownership mentality and product-oriented mindset.

- Ability to independently communicate and negotiate with international vendors and service providers.

- English level: B2+ (required for vendor communication and technical documentation).
 

Nice to Have

- Hands-on experience with Smartico CRM.

- Existing network of trusted local SMS vendors across Tier-1 markets.

- Experience with automation, scripting, or API integrations.

- Understanding of proxy management and anti-detection infrastructure.

HOW WE WILL KEEP YOU SMILING:

- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!

- Unlimited vacation days and paid sick leave—because your rest matters.

- A competitive compensation that truly reflects your skills and expertise.

- Employee referral bonus and gifts to celebrate your special occasions.

- 50% financial support for learning expenses to supercharge your professional growth!

- A positive atmosphere where you always feel respected and truly belong.

- Inspirational team-building activities that turn colleagues into best friends.

- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

- Co-working space reimbursement to save your nerves from always working from home :)

 

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.

HOW YOU WILL MAKE AN IMPACT

• Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
• Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
• Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
• Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
• Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
• Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
• Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
• Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
• Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
• Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
• Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
• Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of leadership experience as Head of Sales, Call Center Director, Sales Operations Lead, or similar management roles
• Strong background in high-risk or high-volume industries such as iGaming, FinTech, Crypto, Dating, Telemarketing, Luxury Services, or Concierge businesses
• Proven experience building or restructuring outbound sales departments and operational frameworks
• Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
• Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
• Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
• Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
• Experience managing high-volume outbound teams and scaling operational performance
• Ability to combine strategic thinking with hands-on operational leadership
• Strong people-management and leadership skills with experience developing managers and team leads
• English level B2+ is mandatory
• Additional Tier-1 languages will be considered a strong advantage

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a proactive and performance-driven Influencer Marketing Manager to join our growing iGaming team.

If you understand how influencer traffic works, know how to build high-converting funnels, can identify promising streamers and creators before they become mainstream, and want to work with Tier-1 markets — we’d love to hear from you.

HOW YOU WILL MAKE AN IMPACT

• Search, identify, and onboard relevant influencers, streamers, bloggers, content creators, and brand ambassadors across multiple platforms
• Build and develop long-term partnerships with influencers, agencies, and creator managers
• Develop collaboration concepts, campaign funnels, and traffic flow strategies for audience acquisition and retention
• Launch and manage influencer marketing campaigns across Instagram, TikTok, YouTube, Twitch, Kick, Telegram, X, and other relevant platforms
• Prepare detailed briefs, integration concepts, promotional mechanics, and technical tasks for creators
• Coordinate content production for streamer and influencer integrations, including promotional assets, overlays, landing pages, social accounts, and pre-landing funnels
• Work closely with affiliate, creative, analytics, product, and legal teams to ensure successful campaign execution
• Manage promo codes, referral links, tracking systems, and attribution tools
• Monitor campaign timelines, content quality, deliverables, and compliance with agreements
• Analyze campaign performance using key KPIs such as CPA, ROI, FTD, Deposits, CR, CPC, CPM, and player quality metrics
• Optimize influencer acquisition costs and campaign profitability based on performance data
• Conduct market and competitor research to identify new trends, creators, and growth opportunities within influencer marketing and streaming ecosystems
• Launch test campaigns, evaluate hypotheses, and scale successful influencer partnerships

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Experience in Influencer Marketing, Affiliate Marketing, SMM, Digital Marketing, or Creator Partnerships
• Hands-on experience working with influencers, bloggers, streamers, or online communities
• Strong understanding of social media ecosystems, content formats, and audience behavior across major platforms
• Excellent negotiation and communication skills with the ability to build long-term partnerships
• Understanding of digital marketing and performance metrics: CPA, CPC, CPM, ROI, CR, FTD, retention, and traffic quality
• Experience with tracking links, promo codes, referral systems, and campaign analytics
• Ability to structure marketing funnels and audience conversion flows
• Strong organizational skills, ownership mindset, and attention to detail
• Analytical mindset and ability to make data-driven decisions
• English level B2+ (written and spoken)

Will be a strong advantage:

• Experience in iGaming, Betting, Casino, Crypto, or high-risk verticals
• Understanding of streamer ecosystems and gambling-related content formats
• Experience working with Tier-1 GEOs and international creators
• Familiarity with influencer analytics and tracking tools
• Existing network of influencers/streamers/creator contacts

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a Promo Manager to join our team. This role will involve the creation and timely delivery of emails, bonuses, web pushes and other required communications. Would you like to develop your skills and your career at an innovative company that will take your career to the next level? Then we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You will be responsible for the creation and sending on time of emails, pushes, pop-ups for our brands;
• You'll have to do the user segmentation;
• Your task will include setting up and checking the operation of bonuses;
• We expect you to post promotional material on the websites;
• You'll fully support the process of forming emails as well as cooperate with copywriters, designers, games, and the product team;
• We will expect you to work with analytics to present reports campaigns success rates and explore the motivation of our customers;
• You'll be responsible for the data collection regarding best practices in the existing market.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll have at least 1 year of experience in the email marketing;
• We expect you to have an understanding of how to create emails, and bonuses in Customer.io;
• Your English level needs to be at least intermediate;
• We will count on your understanding and insights about the process of user segmentation and content creation;
• We expect you to be responsible and attentive to details.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)